BALA SUBRAHMANYAM KOLA

Voice: (+91) 8618009130

subrahmanyamk320@gmail.com

Senior Software Engineer Experience - 5.6 Yrs.

➢ 5.6 Years of total experience in IT including 3+ years of working experience in ServiceNow as Developer
and Administrator.
➢ Expertise in working with different ServiceNow modules such as Incident Management, Change
Management, Problem Management, Release Management, PPM, Integrations and Notifications.
➢ Developed solutions to support the ITIL processes like Incident, Problem, Change, Service Catalog,
Project Knowledge, PPM, ESS, CMDB and Asset/Discovery.
➢ Good knowledge of ITIL V3 processes and Project Life Cycle.
➢ Experienced in all phases of application lifecycle including Requirement analysis, Design,
Development, Testing, Production Support.
➢ Experience in Waterfall, Scrum, Agile Methodologies.
➢ Hands on experience in creating Users, roles and User Groups.
➢ Proficient in creating and working on Business Rules, Script Includes Client Scripts, UI Policies, UI
Pages, Events, Notifications and Surveys.
➢ Experience in working with the workflows using ServiceNow workflow editor.
➢ Hands on Experience in creating scripts like Client Scripts, Catalog Client Scripts, UI scripts and UI
Policies.
➢ Hands on Experience in creating and maintaining Access Control Rules for securing and providing the
right access to right person/role.
➢ Experience in using Glide Scripting for creating UI Action and business rules.
➢ Have strong analytical, estimating and problem solving skills.
➢ Developed, managed and tested application code, user interface and third-party integration
components using prescribed application development guidelines.
➢ Communicating with Client for new development and creating new ideas for an intuitive UI and user
experience.
➢ Results-driven professional and Proven Expertise in System Development Activities & Application
Maintenance including Requirement gathering, Analysis, Design, Coding, debugging and Testing of
Application software using JCL, COBOL, VSAM, DB2, IMS DB.
➢ Rich Hands-on experience on mainframe tools like ENDEVOR, QEDIT, SAR, Control-M, File-Manager, SPUFI.
➢ Very good experience on JIRA and Service-now.
➢ End to end knowledge on creating and progressing Change tickets for Monthly/Off-Cycle/Emergency
change requests in Service-now.
➢ Prepare an understanding detail design documents based on Business Requirement Document (BRD).
Consult with System Analyst, Subject Master Expert, users to evaluate business requirements,
evaluate existing or proposed systems, and prepare detailed technical design document from which
programs will be written.
➢ Review the design details & develop or modify the existing batch or online modules programs.
➢ Execute test planning based on project requirements.
➢ Adherence, Ensuring qualitative and timely deliveries for all the assigned tasks.
➢ Participation in Design reviews, Test Case reviews, and Production Support readiness reviews for
new releases.
➢ Sound analytical, problem solving and debugging skills.
➢ Maintaining good relationship with team members to meet the set objectives.
➢ Quick learner and Ability to adapt new technologies and handle tight schedules.
➢ Having good Healthcare and Insurance domain Knowledge.
 ➢ Excellent communication skills and ability to work in a group as well as independently with minimum
supervision and initiative to learn new technologies and tools quickly.
➢ Completed AWS Certified Cloud Practitioner and Microsoft Certified – Azure Fundamental Certifications.
➢ Trained and certified on Micro Focus Enterprise Server Administration and Operations.

Technical Skill Set

➢ Languages/ Technologies: ServiceNow(ITSM, ITOM, HRSD) Development, Administration & Implementation,

Java, HTML, JCL, COBOL, VSAM.
➢ Scripting: Javascript, JQuery
➢ Cloud Technologies: AWS and GCP
➢ Databases: SQL, Mango DB, DB2, IMS DB
➢ Tools: Eclipse, Net Beans, Toad, ENDEVOR, CONTROL-M, SAR, QEDIT

Certifications

➢ ITIL Certification
➢ Certified ServiceNow Admin
➢ AWS Certified Cloud Practitioner
➢ Microsoft Certified – Azure Fundamentals
➢ Microfocus Enterprise Server Administration & Operations

Education Qualification

➢ B. Tech in Electrical & Electronics Engineering from Helapuri Institute of Technology and Science, Eluru with
an aggregate of 63%.

Professional Experience

➢ Working as Sr Analyst III Software Engineer associated with DXC technologies from October 2022 to till date.
➢ Worked as a Software Engineer with Legato Healthcare Technologies from December 2018 to September
2022.

PROJECT EXPERIENCE – DETAILS

1) Title: ServiceNow Developer (October 2022 – Present)

Languages/Technologies: ServiceNow (ITSM, HRSD), JavaScript, Java, SQL, ITIL, HTML5, Jelly Script, Web
Services, CSS, CMDB.
Client: Liberty Mutual
 Roles & Responsibilities:

• Communicating with end users, identifying their difficulties and changing the applications as per their
requirements.
• Implemented SLAs, ACLs, Catalog Client Scripts, Catalog UI Policies as per the requirements.
• Integrated with Active Directory using LDAP for authentication and Loaded users, groups and roles into
ServiceNow.
• Used Glide Record to retrieve and update data on different business conditions.
• Developed ESS functionality and implemented appropriate workflow.
• Designed Workflows, Reports, Dashboards, and Surveys.
• Creation of Workflows and Execution plans for the catalog items in ServiceNow.
• Configured SSO Integration and login process customization for ServiceNow using SAML 2.0.
• Creation of UI pages for a better visual appearance in catalog items in ServiceNow.
• Configuration of Email Notifications and Alerts to notify users about specific activities in the system such as
updates to Change and Problem requests.
• Used Access Control Rules for securing and providing the right access to right person/role.
• Performed Data migration of CI Attributes for CMDB using Import sets.
• Worked extensively on external integrations using Web Services, MID Server, LDAP.
• Integrated LDAP with ServiceNow Application to enhance application security.
• Loading data from external files using Import sets.
• Writing Data Sources, Transform Maps and properly analyzing Coalesce to avoid duplicates in ServiceNow.
• Scheduled, configured reports and developed custom charts Environment: ServiceNow, Asset Management,
Incident Management, ITIL, HTML5, JavaScript, Jelly Script, Web Services, CSS, CMDB.

2) Title: ServiceNow Developer/ Admin (November 2020 – September 2022)

Languages/Technologies: JavaScript, Java, HTML, CSS, Glide Script, ServiceNow, Web Services, Service
Catalog
Client: Elevance Health (Formerly known as Anthem Health)

Roles and Responsibilities:

• Working with Process owners and Business stakeholders to translate business requirements into functional
requirements within ServiceNow.
• Responsible for ServiceNow tool administration module and creation of new Users, Groups, Roles, IT
Services, Application, Business Services.
• Utilizing the ServiceNow Service Catalog for users to create Service Requests and Service Items.
• Creating various workflows for Incident Management, Change Management, Service Requests and SLA's.
• Critical Incident reporting using automated SMTP outbound Email notifications.
• Used ACL's for controlling the security mechanism in ServiceNow.
• Assist in importing of configuration, user and Asset Data.
• Integration of ServiceNow with LDAP for User Management.
• Migrated Legacy data into ServiceNow using Import Sets and Transform maps.
• Defining the strategy and road map for ServiceNow Platform.
• Developed Transform maps to map values between Import Set and ServiceNow tables.
• Documenting the code and operation procedures for ServiceNow platform.
• Performing environmental promotional activities from Dev to QA to Prod.
• Creating and Managing Inbound Email actions for multiple IT departments and groups.
• Create monthly Metric reports for IT management teams and assist with scheduling data exports to
application owners.
• Worked with application owners to update Workflow tasks and Approvals for automated processes
Environment: JavaScript, Java, HTML, CSS, Glide Script, ServiceNow, Web Services.

3) Title: 606 Commercial Migrations (January 2019 – October 2020)

Languages/Technologies: JCL, COBOL, VSAM, SQL, and DB2
Tools: Mainframe TSO/ISPF, ENDEVOR, QEDIT, FILE-MANAGER, SPUFI, CTM
Description: 606 Commercial Migrations initiative is scoped to migrate large group and membership
 currently across 5 Legacy platforms like ACES, CHIPS, CS90, FACETS, NASCO to WGS
I have been into team LL&BROKER (Limited Liability and Broker), one of the teams in 606 commercial
migrations, who migrates the Limited Liability and Broker data from 5 Legacy platforms to WGS

Roles and Responsibilities:

• Involved in the Analyzing, designing, coding, debugging, preparing design documents.

• Training, Knowledge Capturing, Knowledge sharing and Knowledge Transfer.
• Developing code as per the requirements and followed the coding standards.
• Promoting the code through all the environments starting from DEVL environment till PROD
environment.
• Review the details design & develop or modify the existing batch or online modules programs.
• Prepare test planning & setup test data.
• Execute test planning based on project requirements.
• Ensuring timely deliveries for all assigned tasks.
• Involved in performing Unit testing (UTR).
• Capturing the unit test results to ensure that each test case match with the business requirement.
• Involved in review of all deliverables before sharing to customer
• Resolving/fixing test region abends.
• Involved in daily status call and Scrum call with team.

Personal Details

➢ Father’s Name : Kola Nageswara Rao

➢ Date of Birth : 15th September 1994
➢ Gender : Male
➢ Nationality : Indian
➢ Languages : English, Tamil, Telugu, Kannada.

(BALA SUBRAHMANYAM KOLA)