Professional Documents
Culture Documents
03 Using Voicemail + Using The Intranet
03 Using Voicemail + Using The Intranet
USING VOICEMAIL
To:
Subject:
To all employees,
We have got a new voicemail service and we want everyone to learn how to use it.
Over the next two weeks, Kim from the IT Department is going to call each of you to arrange a suitable time for a short training
session (about 15 minutes). She is going to show you how to retrieve, replay, save and delete messages. She is also going to
give you your own personal access number.
Lucy Forbes
Head of IT
1) The employees don’t know how to use the voicemail service because it’s ………………………………………….. .
2) ………………………………………….. is going to teach them how to use the voicemail service.
3) The training sessions won’t be very ………………………………………….. .
4) They are going to learn how to save ………………………………………….. .
5) Each employee is going to get a personal ………………………………………….. to use.
6) If employees have got any problems, they should ………………………………………….. .
2. A supervisor in IT (A) is showing an employee (B) 3. Practise the dialogue in Exercise 2 with a partner.
how to use the voicemail service. Complete the Pay attention to the underlined expressions.
dialogue with the words below. Then listen to the
dialogue and check your answers. 4. Read the dialogue in Exercise 2 again. Then read
the quotes below. Which number on the voicemail
office listen send number of course system should each person press?
A: How do I check my incoming messages?
1) “I want to save this message.” …..
B: First, enter your access code.
2) “I want to hear this message again right now.” …..
A: I see. What’s my access code?
3) “I want to retrieve my messages.” …..
B: I’ll check and 1 _______________ it to you.
4) “I don’t need this message anymore.” …..
A: And what do I do after that?
5) “I want to fast forward to the last 30 seconds of the
B: Dial 151#. Then press 1 to retrieve and 2
message.” …..
_______________ to your messages.
A: How do I replay messages?
B: Press 3 to replay messages, press 4 to save messages or 2
to delete messages.
A: Can I fast forward or rewind messages?
B: 3 _______________. Press 7 to fast forward or 8 to
rewind.
A: When I’m not in the 4 _______________, can I retrieve
my messages from any location?
B: Yes, you can. Simply dial our voicemail service 5
_______________. It’s 773-411-1230.
TIP!
# = hash
* = star / asterisk
150# = one-five-oh-hash
155# = one-double five-hash
Técnico Superior en Administración y Finanzas
Cesur Murcia Audiovisual
Curso 2022-2023
2
WORKING WITH VOCABULARY
5. Listen and repeat the underlined words and phrases. 7. Listen and repeat the underlined words and
Then match A to B to form sentences. phrases. Then tick the logical sentences.
A 1) ….. You place the receiver on your ear and near your
1) You dial a phone number... mouth.
2) Press this button... 2) ….. A mobile phone has got a cord.
3) You can’t listen to a message... 3) ….. You can press a button to change the volume and
4) When you rewind a message... make it loud.
5) When you fast forward a message… 4) ….. The phone is off the hook because the receiver is in
6) When you want to listen to incoming messages, ... the correct place.
5) ….. I’m going to put you on loudspeaker so everyone in
B the room can hear you.
a) ….. to record an outgoing message.
b) ….. after you delete it.
c) ….. you move it closer to its beginning.
d) ….. when you want to contact someone.
e) ….. you must enter your access code.
f) ….. you move it closer to its end.
EXTRA!
alignment _________________________
flash (n) _________________________
headset _________________________
hold _________________________
increased security _________________________
indent _________________________
numbering _________________________
pause _________________________
redial _________________________
spacing _________________________
training session _________________________
To all employees,
TO LOG IN:
1. Double click on the company icon on your desktop.
2. Enter your username and password.
Your password should include both letters and numbers. For increased security, you should include upper case and
lower case letters, numbers and symbols.
NOTES:
1. Never share your password with anyone, including other company employees.
2. Never access the Internet while you are using the company’s intranet.
For help with logging in, sending e-mails or using the intranet, call the IT Department and one of our four technicians will be
happy to assist you.
Kevin Jackson
TIP!
IT Department In everyday speech, upper
case letters are usually called
“capital letters”.
1) The topic of the memo is problems with the intranet. 2. Sandra (A) is asking Jackie (B) for help with an e-mail.
__________________________________________________ Listen to the dialogue and circle the correct answers.
2) Employees must click three times on the company icon to
log into the intranet. A: Jackie, can you please 1 look at / read this e-mail? Is it OK in
__________________________________________________ your opinion?.
3) Employees need a company icon to log into the intranet. B: Sure. Well, Sandra, everything you have 2 written / done is
__________________________________________________ fine. The heading is big. The flow chart is clear. But I would
4) For increased security, this is a good password: 34AZL8. move this paragraph to the beginning.
__________________________________________________ A: OK. I’ll cut and paste it.
5) You can share your password with your boss. B: Also, I think you should bold the dates of the meetings.
__________________________________________________ They’re the most 3 interesting / important information in the
6) You can use the internet and the company intranet at the e-mail.
same time. A: Good idea. Should I bold the 4 room / phone numbers too?
__________________________________________________ B: Yes. You can bold them or maybe you should underline
them.
A: What about the font? Is it big enough?
B: It’s fine.
A: Great. Thanks for your help. I’ll send the e-mail 5 now /
soon.
B: Look. You’ve already got a reply from Mr Taffet.
A: Let’s see. Oh, no! I forgot to send the attachment with the
e-mail.
4. Read the dialogue in Exercise 2 again. Then tick the things that Jackie suggests doing.
1) ….. moving a paragraph to a different place
2) ….. bolding the dates of the meetings
3) ….. underlining the names of the people
4) ….. making the font of the e-mail bigger
5) ….. replying to Mr Taffet
Student A: You are a new manager and you call the IT Department for help with your voicemail and intranet. Ask
questions to complete the information below.
Student B: You work in the IT Department. Answer the manager’s questions using the information below.
A B
WATCH OUT!
TIME EXPRESSIONS
play > playing
Now, right now, at the moment… sit > sitting
write > writing
1. Complete the sentences with the verbs in brackets. 2. Write sentences using the words in brackets and
Use the present continuous affirmative. the present continuous affirmative. Then write
another sentence for each using the present
1) You _______________ (copy) the wrong sentence. continuous negative.
2) I _______________ (check) my e-mails.
3) David _______________ (teach) me how to retrieve a 1) (Greg / distribute mail)
message now. ______________________________________________
4) Our company _______________ (hire) new workers at ______________________________________________
the moment. 2) (Gail and Melissa / type letters)
5) Miss Clark _______________ (put) the documents in the ______________________________________________
files. ______________________________________________
3) (Ed / write an e-mail)
______________________________________________
______________________________________________
Answers