Welcome to this McDonald’s

Pre-employment Orientation
 Why are phones
prohibited at work
• Distraction from delivering
great customer service
• Most importantly Germs
What does this list have to do with your
phone? They are all cleaner than your
phone.
• Public toilet
• The soles of shoes
• A pet’s eating bowl
• Kitchen counters
• Door knobs
92% phones have bacteria on them with
16% containing E.coli, bacteria found in
poop.
Welcome to our McDonald’s
Owner/Operators:
Ann Fox Baum(c)
Edward Baum

Director of
Operations:
Mirvat Fayad (c)

General Managers: In-House

Stephanie Stewart Technician:
(Carowinds)
Office Manager: Phil Ventimiglia (c)
Erick Paredes (Rivergate)
Mark Fox (c)
Sal Tualla (Lake Wylie)
Carla Barberan
(Southpark)
Company Policies:
• Uniform
• Meals
• Schedules
• Attendance
• Cash
• Pay/Reviews
• Exit Interview
• How do we get paid
McDonald’s Uniform Policy
• Each full time employee will receive:
– Three McDonald’s shirts
– Three Pairs of McDonald’s pants
– One hat or visor
– One apron IF they will work in the
production area
• Part time employees will receive:
– One or Two McDonald’s shirts –
depending on the number of hours
you are scheduled
– One or Two Pairs of McDonald’s
pants – depending on the number of
hours you are scheduled
– One hat or visor
– One apron IF they will work in the
production area
• Each employee must report to work in a
clean and neat uniform. The McDonald’s
“Be Well Dressed” description is posted in
the crew room of your restaurant. No
employees are allowed to deviate from the
description without written approval from
the General Manager.
• Employees are required to wear a hair
restraint (hat or visor) at ALL times when
working in the restaurant.
• Employees must enter the store completely
dressed and ready to go to work. If an
employee cannot dress completely before
coming to work, they must enter the
restaurant completely out of uniform and
immediately enter the restroom to change
into uniform before presenting themselves
in front of customers and reporting to work.
• If an employee quits or is terminated, ALL
uniforms must be returned; all uniforms
must be clean and accounted for. This
process must be completed in order to
receive their final paycheck.
Crew Meal Policy
• Balanced, Active Lifestyles…it’s what I eat
and what I do…..I’m lovin’ it!! Over the
years, McDonalds’s has stressed physical
activity and fitness while creating a menu of
delicious products that promote balanced
eating. One of the best benefits about
working at McDonald’s is our food products.
As a valued employee, you are entitled to
one free meal for each shift that you work.
So enjoy our great food as you continue
creating a lifestyle that’s right for you.
• Drinks during your shift are available upon
request and with the permission of a
member of the management team. The
Health Department prohibits drinks in all
work areas
An employee meal consists of (1) Entrée item (1) Side item (1) Desert
Item (approved by your manager) and (1) Drink
• All food received under this policy is for
the employee’s personal consumption
only and must be consumed in the
restaurant. Crew food is to be ordered
by the employee on the “customer side”
of the counter and entered into the cash
register system as any customer
transaction. Crew food also needs to be
approved by a manager and all
employee meals are to be assembled
and presented by the employees working
behind the counter. Under no
circumstances will employees be
allowed to prepare or assemble their
own meals.
McDonald’s Crew Schedule/Requests Policy
• Crew Schedules are created and posted weekly.
The Crew Schedule will be posted in the Crew
Room on Thursday.
• Once the Crew Schedule is posted, no changes
will be made except at the discretion of the
General Manager.
• Crewmembers are expected to abide by the Crew
Schedule and be responsible to arrive for every
shift on their schedule.
– Violations in regards to the Crew Schedule will • Any changes to availability must be made in
be outlined in the “Crew Attendance Policy”.
• Crew Schedules are created based upon the
operational needs of the restaurant and
availability of the crew.
• If an employee has a “request” for the crew
schedule:
– Any request MUST be made in writing
– Any request MUST be given to and approved
by the General Manager
– The General Manager at his or her discretion,
may designate certain times, days or weeks
throughout the year at which time no
“requests” will be accepted, unless in cases of
emergency.
– Operational needs of the restaurant ALWAYS
supersede crew requests.
• Each employee is responsible to coordinate their
daily availability with the General Manager
writing and submitted to the General Manager.
Restrictions to the days or hours of availability
may result in the reduction of scheduled hours in
a week
– Operations of the restaurant always
supersedes an employee’s restriction of
availability. If an employee cannot work the
days and hours necessary for the store, the
management team will take appropriate action
to ensure operations are not compromised.
McDonald’s Attendance Policy
• Employees are expected to arrive and be ready
• In cases of illness, you must notify the restaurant
to clock in and work at the time of their scheduled
two hours prior to the start of your shift. Failure to
shift. Prior to clocking in for work each employee
notify is considered a ‘no call no show’ and can
must: put all personal belongings away, wash
result in a suspension or termination.
hands and then clock in and report for duty.
– If possible, you should make every attempt to
• Excessive tardiness or no call no show can result
find another employee available to cover your
in written warnings, suspensions and/or
shift
dismissal.
– ‘No Call No Show’s’ may result in immediate
• Any employee that is out sick for two days in a
termination
row in any one week will be required to return to
work with a doctor’s note on their first scheduled • Any employee that calls out excessively, for any
day following the illness. reason, may receive a reduction in hours
scheduled
• Any employee that is out sick on a Friday,
Saturday or Sunday will be required to return to • Staffing is a critical part of the day to day
work with a doctor’s note on their first scheduled operations in a restaurant. It is important that
day following the weekend. each crewmember play his or her required role.
McDonald’s Cash Policy
• Each employee is responsible for their own cash
• All employees are permitted to do, by choice, any
drawer. Furthermore, only one employee will be
of the following:
assigned to any one drawer
– An employee may arrive prior to their shift to
• A cash shortage that is greater than $2.00 will
ensure their register starts with the proper
result in a verbal or written warning for the first
amount of money.
offence.
– An employee may, at the end of their shift,
– The second offence within a 90 day period will
verify the drawer count down with the
result in a written warning or one week
manager on duty.
suspension
– An employee may request a change of drawer
– The third offence within a 90 day period can
if someone else has operated the register
and will result in immediate termination
during their shift
• A cash shortage of $20.00 or more can result in a
– An employee may ask the manager on duty to
written warning, suspension or immediate
confirm the amount of the money skimmed
termination
from their register at the time it is removed.
McDonald’s Pay Schedule/Review & Exit Interview Policy
• Every employee at McDonald’s receives pay and
benefits that are fair and that fit his or her
contribution to the business. At your restaurant,
you can assess the fairness of your pay and
benefits in the following ways:
– Pay and benefits are fair and competitive in
the local market.
– Employees receive consistent and timely merit
increases.
– Compensation is structured to foster improved
performance.
• Every employee at McDonald’s has the
opportunity to advance in skill, contribution, and
career level though high-quality training,
coaching, and feedback. In your restaurant you
can increase the level of learning, development,
and personal growth in the following ways:
– Manager use formal training programs.
– Performance reviews are conducted regularly,
and performance feedback in ongoing.
– Employees understand growth opportunities
available to them.
• Employee reviews are conducted every April and
October.
• Exit interviews will be conducted when
employees leave McDonald’s.
– Conducting exit interviews can help identify
strengths and problems by covering training,
supervision, general restaurant environment,
and reason for leaving. At times, these
sessions may provide an opportunity to
resolve differences or misunderstandings,and
enable McDonald’s to retain the employee.
– Employees must turn in and account for all
uniforms received over the course of their
employment in order to receive their final
paycheck.
Satisfying Customers
Be Clean Be Fast Make It Right

Be Nice Get It Right

Working. Together.®
 Be Clean

We want customers to say:

“McDonald’s restaurants are always clean and
inviting.”
 Be Well Dressed
• Facial Piercings-Nose studs
are accepted
• Men must shave before
coming to work. Goatees and
mustache are accepted and
must be trimmed
• Ensure that nails are short,
clean, neat, and manicured.
• Hair must be clean,
Be Clean
restrained, off the face, and
pinned back or up.
• Tattoos and body markings
are ok as long as they are not
offensive
 Be Nice

We want our customers to say:

“Visiting McDonald’s is the most enjoyable
part of my day.”
Things we look for in people we
promote
• Do you strive to satisfy
customers?
• Do you take initiative?
• Do you work well with other
members of the crew?
• Do you consistently uphold
McDonald’s standards?
Be Nice

Working. Together.®
 Be Fast

What does it mean

to Be Fast?
• Sense of urgency
• Trust the training you will receive
• Shortcuts don’t save time

We want our customers to say:

“The service is always fast. I trust you will get
me in and out quickly.”
 Get It Right

We want our customers to say:

“You make it easy for me to get exactly what
I want every time.”
 Make It Right

We want our customers to say:

“When you don’t get it right, you always help
me and Make It Right.”
 What You Can Do
When a Customer
Has a Complaint
Listen
Apologize
Make It Right Solve
Thank
You Have the Power to Make It Right!
Satisfying Customers.®
What Is Archways to
Opportunity?