Product Module Step

Care Standard 1
Care Standard 2
Care Standard 3
Care Standard 4
Care Standard 5
Care Standard 6

Care Standard 7
Care Standard 8
Care Standard 9
Care Standard 10
Care Standard 11
Care Standard 12

Care Standard 13

For Care Community:

Care Community 1
Care Community 2
Care Community 3
Care Community 4
Care Community 5
Care Community 6
New Deployments
Enable the below DP's before deploying Care
1. SMART_CLUSTER_VISUALIZATION_ENABLED
2. LIKELIHOOD_TO_SHARE_SCORE_PREDICTION_ENABLED
3. CARE_ANOMALY_ALERTS_ENABLED
4. Enable Curl:
curl -XPOST -H ""Content-Type: application/json"" ""http://localhost:8080/restricted/v1/rac/core/D
curl -XPOST -H'Content-type:application/json' 'http://localhost:8080/restricted/v1/care/feature/alert-configuration/508
""ADD"" : [""CASE_RESPONSE_SLA"",""CASE_FIRST_RESPONSE_SLA"",""CASE_USER_RESPONSE_SLA
}'
5. Smart Case Summary
6. Enable Care Console
7. OVERRIDE_REPORTING_EXPORT_TIME_AS_HHMMSS
8. ENABLE_SMART_RESPONSE_FOR_ALL_USERS.
9. EXPLICITLY_DISABLE_AGENT_CONSOLE
10. CHAT_TEMPLATE_TRANSLATION_ENABLED
11. SMART_PARAPHRASE_ENABLED
12. SMART_PARAPHRASE_REPORTING_ENABLED
13. SMART_PARAPHRASE_AUMS_CHECK_COUNT("smart.paraphrase.aum.check.count", INTEGER, PART
14. SMART_PARAPHRASE_REPORTING_SAVE_PREDICTION_TEXT("smart.paraphrase.reporting.save.pred
15. SPELL_CHECKER_WARNINGS_ENABLED
16. DD_CC_BCC_IN_PUBLISHER_BASED_ON_PERMISSION_ENABLED - boolean DP
17. Agent Signature
18. Supervisor console2.0
20. ENGAGEMENT_STATS_PROCESSING_ENABLED("eng.stats.processing.enable", BOOLEAN, PARTNER
21. WORKFLOW_UPDATE_RULES_SN_STATS_UPDATE_ENABLED_CHANNELS("workflow.update.rules
22. REPORTING_ALERTS_ENABLED
23.UNIVERSAL_MESSAGE_EDIT_RULE_ENGINE_ENABLED
24.CHAT_IP_TO_COUNTRY_ENABLED
25. CHANNEL_EMAIL_ENABLED
26. PROFILE_COMMENT_ENABLED
27. DATE_CUSTOM_PROPERTY_MEASUREMENT_ENABLED Boolean , Partner DP
28.REPORTING_CUSTOM_PROPERTY_AS_METRIC_ENABLED
29. UI_LOCALIZED_TIME_ENABLED
30. Add Instagram to auto.response.enabled.account.types
31. ASSIGNMENT_ENGINE_WAIT_TIME_V2_ENABLED
32. SPRINKLR_LIVE_CHAT_NEW_BUILDER_ENABLED
33. CREATE_FAN_PROFILE_CASE_BRAND_MESSAGE_RULE_ENABLED
email.create.universal.profile.for.to.partner_id
email.create.universal.profile.for.cc.partner_id
case.related.entity.auto.response.to.profile.from.preffered.account.enabled.accounts.partner_id
34.AGENT_CONSOLE_DISABLED
35. VIDEO_CHAT_CANCEL_TASK_ON_END_ENABLED
 36.CARE_CONSOLE_FAN_MESSAGE_UPDATE_SUPPORTED_CHANNELS, Set, partner level
37."PUBLISHING_ML_RESPONSE_COMPLIANCE_ENABLED - boolean true
PUBLISHING_ML_RESPONSE_COMPLIANCE_SUPPORTED_LANGUAGES ->['EN_US']
p:outbound_message:enable_response_compliance
38. WHATSAPP_HSM_TEMPLATE_WARNING_ENABLED
39.whatsapp.business.cloud.api.enabled

Disable this DP:

CASE_QM_ENABLED
LONG_MESSAGE_TEXT_SIZE_LIMIT
Add Users: Based on the region the customer belongs to add the respective IMs in the environemnt
APJ - @jayandar - jayandar.yadav@sprinklr.com
EMEA - @Thomas Guillou - thomas.guillou@sprinklr.com
AMER - @nicole.star @Ron -nicole.star@sprinklr.com, rajarshi.goswami@sprinklr.com

Note: Net-New Deployment : During conflict management, choose UPDATE for all the Custom fields instead of SK

For SOCIAL_CARE_SUPERVISOR: care / Supervisor Console Setup

For CARE_AGENT: care / Enable Persona
DISABLE_WALKME
SMART_RESPONSE_INDUSTRY_VERTICAL_VALUES("smart.response.industry.vertical.values", SET, GLOBA
TELECOMMUNICATIONS
TECHNOLOGY
CPG
ENTERTAINMENT_AND_MEDIA
AGENCY
SERVICES
BANKING
RETAIL
MANUFACTURING
HOSPITALITY
INSURANCE
AUTOMOTIVE
GOVERNMENT
HEALTHCARE_AND_PHARMA
ENERGY
ORGANIZATIONS_NONPROFIT_GROUPS
OTHER
EDUCATION.
TWITTER_LABS_APP_ENABLED
Source agnostic api: source.agnostic.channel.enabled
Drop down value in rules: #1866974 with Type: SOURCE_AGNOSTIC
Bot response: AUTO_RESPONSE_POST_PROCESSING_ENABLED_CHANNELS with Type: SOURCE_AGNOS
CASE_MAKER_ENABLED
USER_LOOKUP_LOGGED_IN_USER_FILTER_ENABLED
Enable Smart Response Using Instruction: https://sprinklr-my.sharepoint.com/:w:/p/priyanshu_gupta/Eau-pbck7QhN
FEATURE_NON_ASSIGNED_TO_ME_STREAM_CASE_REMOVAL this string is present in CONTROLLED_R
CASE_MACRO_ADVANCED_VISIBILITY_FILTER_ENABLED
LIVE_CHAT_INLINE_EVENTS_ENABLED LIVE_CHAT_EVENT_TYPE_INDEX_ADDED
getenabledchanneltypesforcustomprofle --> Value Live Chat
CANNED_RESPONSE_TRANSLATION_ACTION_ENABLED
Enable the below DP's before deploying Community
CARE_COMMUNITY_ENABLED
PEER_TO_PEER_CHAT_ENABLED
PEER_TO_PEER_ENABLED_LIVE_CHAT_ACCOUNTS
AUDIENCE_ACTIVITY_RULE_ENGINE_ENABLED
STRIP_QUOTES_HIGHLIGHT_ENTITY
If care module is already enabled in the partner
Please share the Multiple Workspace/Adhoc/Retrofit Deployment Checklist with Account & Implementation Team -h

Enable the below DP's before deploying Care

1. SMART_CLUSTER_VISUALIZATION_ENABLED
2. LIKELIHOOD_TO_SHARE_SCORE_PREDICTION_ENABLED
3. CARE_ANOMALY_ALERTS_ENABLED
4. Enable Curl:
curl -XPOST -H ""Content-Type: application/json"" ""http://localhost:8080/restricted/v1/rac/core/D
curl -XPOST -H'Content-type:application/json' 'http://localhost:8080/restricted/v1/care/feature/alert-configuration/508
""ADD"" : [""CASE_RESPONSE_SLA"",""CASE_FIRST_RESPONSE_SLA"",""CASE_USER_RESPONSE_SLA
}'
5. Standard care reporting dashboard DP's - This step can be skipped if Care module is enabled by POD team after
6. Smart Case Summary
7. CO_BROWSING_ENABLED
8.CANNED_RESPONSE_ASSET_SEARCH_ENABLED
9. COMMENT_RULE_ENABLED
10. COMMENT_INLINE_RULE_ENABLED
11. REPORTING_ALL_USER_RESPONSES_RECORDS_ENABLED
12. SURVEY_TEMPLATE_FOR_PARTNER_ENABLED
13. DPs for Proactive Prompts
15. survey.message.case.association.enabled
16. USER_WEBSITE_EVENT_TRACKING_ENABLED
17. CO_BROWSING_ENABLED (Also Reporting Metrics)
18. VIDEO_CHAT_ENABLED
19. OUTBOUND_VIDEO_CALL_ENABLED
20. SPRINKLR_LIVE_STREAM_ENABLED
21. APPOINTMENT_ENABLED
22. APPOINTMENT_BOOKING_ENABLED
23. Slot availability manager
24. Reporting Metrics from the Appointment Workflow
25. Add PROACTIVE_PROMPT_EVENT in RULE_ENGINE_ENABLED_RULE_CONTEXTS
26. Enable PROACTIVE_PROMPT_RULE_ENGINE_ENABLED
28. CANNED_RESPONSE_ASSET_SEARCH_ENABLED
29. OVERRIDE_REPORTING_EXPORT_TIME_AS_HHMMSS
30. CASE_CONVERSATION_BULK_TRANSLATION_ENABLED
31. COMMENT_RULE_ENABLED , COMMENT_INLINE_RULE_ENABLED
32. PUBLISHING_DYNAMIC_CONTENT_REPLACEMENT_IN_REALTIME_ENABLED
33. GROUPED_CANNED_RESPONSE_ENABLED
34. CASE_FORWARD_EMAIL_HIDDEN_IMAP_CONV_ID_ENABLED
35. REPORTING_ALL_USER_RESPONSES_RECORDS_ENABLED
36. PUBLISHING_DYNAMIC_CASE_CONTENT_REPLACEMENT_ENABLED
37. ENABLE_SMART_RESPONSE_FOR_ALL_USERS.
39. CHAT_TEMPLATE_TRANSLATION_ENABLED
40. SMART_PARAPHRASE_ENABLED
41. SMART_PARAPHRASE_REPORTING_ENABLED
42. SMART_PARAPHRASE_AUMS_CHECK_COUNT("smart.paraphrase.aum.check.count", INTEGER, PARTNE
43. SMART_PARAPHRASE_REPORTING_SAVE_PREDICTION_TEXT("smart.paraphrase.reporting.save.predic
45. DD_CC_BCC_IN_PUBLISHER_BASED_ON_PERMISSION_ENABLED - boolean DP
47. ENGAGEMENT_STATS_PROCESSING_ENABLED("eng.stats.processing.enable", BOOLEAN, PARTNER),
48. WORKFLOW_UPDATE_RULES_SN_STATS_UPDATE_ENABLED_CHANNELS("workflow.update.rules.sn
49. REPORTING_ALERTS_ENABLED
50. UNIVERSAL_MESSAGE_EDIT_RULE_ENGINE_ENABLED
51. CHAT_IP_TO_COUNTRY_ENABLED
52. CHANNEL_EMAIL_ENABLED
53. UI_LOCALIZED_TIME_ENABLED
54. Add Instagram to auto.response.enabled.account.types
55. VIDEO_CHAT_CANCEL_TASK_ON_END_ENABLED
56. CARE_CONSOLE_FAN_MESSAGE_UPDATE_SUPPORTED_CHANNELS, Set, partner level
57. "PUBLISHING_ML_RESPONSE_COMPLIANCE_ENABLED - boolean true
58. PUBLISHING_ML_RESPONSE_COMPLIANCE_SUPPORTED_LANGUAGES ->['EN_US']
p:outbound_message:enable_response_compliance"
DP TO BE ENABLED ONLY WHEN SM/PS/MS & IC/PM/EM APPROVES
1. EXPLICITLY_DISABLE_AGENT_CONSOLE (Restrict the Agent Console Access from UI.This should be
2.SPELL_CHECKER_WARNINGS_ENABLED (Flags the Grammatical Errors)
3. UNIVERSAL_CASE_GROUP to VIRALITY_ENABLED (New Third Pane will be made Default)
59. WHATSAPP_HSM_TEMPLATE_WARNING_ENABLED
60. whatsapp.business.cloud.api.enabled

Add Users: Based on the region the customer belongs to add the respective IMs in the environemnt
APJ - @jayandar - jayandar.yadav@sprinklr.com
EMEA - @Thomas Guillou - thomas.guillou@sprinklr.com
AMER - @nicole.star @Ron -nicole.star@sprinklr.com, rajarshi.goswami@sprinklr.com

Note: Net-New Deployment : During conflict management, choose UPDATE for all the Custom fields instead of SKI
For SOCIAL_CARE_SUPERVISOR: care / Supervisor Console Setup
For CARE_AGENT: care / Enable Persona
DISABLE_WALKME
Source agnostic api: source.agnostic.channel.enabled
Drop down value in rules: AUTO_RESPONSE_ENABLED_ACCOUNT_TYPES with Type: SOURCE_AGNOSTIC
Bot response: AUTO_RESPONSE_POST_PROCESSING_ENABLED_CHANNELS with Type: SOURCE_AGNOS
 TWITTER_LABS_APP_ENABLED

CASE_MAKER_ENABLED
USER_LOOKUP_LOGGED_IN_USER_FILTER_ENABLED
FEATURE_NON_ASSIGNED_TO_ME_STREAM_CASE_REMOVAL this string is present in CONTROLLED_R
ickparams=eyJBcHBOYW1lIjoiVGVhbXMtRGVza3RvcCIsIkFwcFZlcnNpb24iOiIyOC8yMzA3MDMwNzM0NiIsIkhhc0ZlZG
/spreadsheets/d/1GkjAnEWwmycRoLRoLklsOSdWTit6SbH_SrIF1etLVyQ/edit?usp=sharing

" -d '{""opName"":""upsert-partner- property"",""propertyName"":""CARE_ANOMALY_ALERTS_ENABLED"",""partn

NT"",""CASE_CF_VOLUME"",""CASE_VOLUME"",""CALL_VOLUME"",""WORK_QUEUE_BACKLOG"",""WORK_QU

ach out to support team to enable the DP's.

hat we need to check for alerting of same content
PARTNER) - In reporting should we save predicted texts or not

hannels", SET, PARTNER)

willing to use Care Console as Agent Desktop)

mZhbHNlfQ%3D%3D
_ENABLED"",""partnerId"":50811, ""value"":""true"", ""reason"":""blueprint""}'

LOG"",""WORK_QUEUE_ASSIGNMENT_SLA""]
Step Function Dynamic Properties
SMART_CLUSTER_VISUALIZATION_ENABLED
LIKELIHOOD_TO_SHARE_SCORE_PREDICTION_EN
CARE_ANOMALY_ALERTS_ENABLED
Enable Curls:
curl -XPOST -H ""Content-Type: application/json"" ""http
curl -XPOST -H'Content-type:application/json' 'http://loca
""ADD"" : [""CASE_RESPONSE_SLA"",""CASE_FIRST
}'
Smart Case Summary
Enable Care Console
OVERRIDE_REPORTING_EXPORT_TIME_AS_HHMM
ENABLE_SMART_RESPONSE_FOR_ALL_USERS.
EXPLICITLY_DISABLE_AGENT_CONSOLE
CHAT_TEMPLATE_TRANSLATION_ENABLED
SMART_PARAPHRASE_ENABLED
SMART_PARAPHRASE_REPORTING_ENABLED
SMART_PARAPHRASE_AUMS_CHECK_COUNT("sm
SMART_PARAPHRASE_REPORTING_SAVE_PREDIC
SPELL_CHECKER_WARNINGS_ENABLED
DD_CC_BCC_IN_PUBLISHER_BASED_ON_PERMISS
Agent Signature
Supervisor console2.0
ENGAGEMENT_STATS_PROCESSING_ENABLED("e
WORKFLOW_UPDATE_RULES_SN_STATS_UPDATE
REPORTING_ALERTS_ENABLED
1 Enable the list of DPs before deploying Care
UNIVERSAL_MESSAGE_EDIT_RULE_ENGINE_ENA
CHAT_IP_TO_COUNTRY_ENABLED
CHANNEL_EMAIL_ENABLED
PROFILE_COMMENT_ENABLED
DATE_CUSTOM_PROPERTY_MEASUREMENT_ENA
REPORTING_CUSTOM_PROPERTY_AS_METRIC_EN
UI_LOCALIZED_TIME_ENABLED
Add Instagram to auto.response.enabled.account.types
ASSIGNMENT_ENGINE_WAIT_TIME_V2_ENABLED
SPRINKLR_LIVE_CHAT_NEW_BUILDER_ENABLED
CREATE_FAN_PROFILE_CASE_BRAND_MESSAGE_
email.create.universal.profile.for.to.partner_id
email.create.universal.profile.for.cc.partner_id
case.related.entity.auto.response.to.profile.from.preffered.a
AGENT_CONSOLE_DISABLED
VIDEO_CHAT_CANCEL_TASK_ON_END_ENABLED
CARE_CONSOLE_FAN_MESSAGE_UPDATE_SUPPO
 "PUBLISHING_ML_RESPONSE_COMPLIANCE_ENA
PUBLISHING_ML_RESPONSE_COMPLIANCE_SUPP
p:outbound_message:enable_response_compliance
WHATSAPP_HSM_TEMPLATE_WARNING_ENABLE
whatsapp.business.cloud.api.enabled
Disable this DP:
CASE_QM_ENABLED
LONG_MESSAGE_TEXT_SIZE_LIMIT
2
ALIZATION_ENABLED
E_SCORE_PREDICTION_ENABLED
TS_ENABLED

Type: application/json"" ""http://localhost:8080/restricted/v1/rac/core/DynamicPropertiesRAC"" -d '{""opName"":""upsert-partn

e:application/json' 'http://localhost:8080/restricted/v1/care/feature/alert-configuration/50811' -d '{
ONSE_SLA"",""CASE_FIRST_RESPONSE_SLA"",""CASE_USER_RESPONSE_SLA_FROM_ASSIGNMENT"",""CASE_C

_EXPORT_TIME_AS_HHMMSS
NSE_FOR_ALL_USERS.
AGENT_CONSOLE
SLATION_ENABLED

EPORTING_ENABLED
AUMS_CHECK_COUNT("smart.paraphrase.aum.check.count", INTEGER, PARTNER) - No. of messages that we need to check
EPORTING_SAVE_PREDICTION_TEXT("smart.paraphrase.reporting.save.prediction.text", BOOLEAN, PARTNER) - In rep
INGS_ENABLED
HER_BASED_ON_PERMISSION_ENABLED - boolean DP

ROCESSING_ENABLED("eng.stats.processing.enable", BOOLEAN, PARTNER),

ULES_SN_STATS_UPDATE_ENABLED_CHANNELS("workflow.update.rules.sn.stats.update.enabled.channels", SET, PAR

EDIT_RULE_ENGINE_ENABLED
_ENABLED

TY_MEASUREMENT_ENABLED Boolean , Partner DP

ROPERTY_AS_METRIC_ENABLED

nse.enabled.account.types
WAIT_TIME_V2_ENABLED
NEW_BUILDER_ENABLED
CASE_BRAND_MESSAGE_RULE_ENABLED
.for.to.partner_id
.for.cc.partner_id
nse.to.profile.from.preffered.account.enabled.accounts.partner_id

TASK_ON_END_ENABLED
MESSAGE_UPDATE_SUPPORTED_CHANNELS, Set, partner level
ONSE_COMPLIANCE_ENABLED - boolean true
NSE_COMPLIANCE_SUPPORTED_LANGUAGES ->['EN_US']
_response_compliance
LATE_WARNING_ENABLED

_SIZE_LIMIT
Name"":""upsert-partner- property"",""propertyName"":""CARE_ANOMALY_ALERTS_ENABLED"",""partnerId"":5081

NMENT"",""CASE_CF_VOLUME"",""CASE_VOLUME"",""CALL_VOLUME"",""WORK_QUEUE_BACKLOG"",""WORK

s that we need to check for alerting of same content

N, PARTNER) - In reporting should we save predicted texts or not

.channels", SET, PARTNER)

D"",""partnerId"":50811, ""value"":""true"", ""reason"":""blueprint""}'

BACKLOG"",""WORK_QUEUE_ASSIGNMENT_SLA""]