JOB DESCRIPTION

Job Function : Operations 0 to 1 Year (BPO Ecommerce

Experience : 11-13
client)

Job Type : Full Time Position Title : Customer Success Associate

Industry : CRM/Call Centers/BPO/ITES Location : Gurgaon

Salary : 14K CTC -15K CTC -16K CTC Education : 12th/Graduates

Working days : 6 days Shifts : 9hrs

PURPOSE OF POSITION

Candidate will be responsible to handle the queries and complaints from Flipkart customers on inbound calls.

PRIMARY DUTIES AND RESPONSIBILITIES

 Follow procedures methodically to accurately respond to customers on Call.

 Provide quotes and information to customers related to their product.
 Provide information including Delivery time and other quires related to product.
 Fulfill invoice requests on purchased products.

ELIGIBILITY-

• Should have working Laptop/PC and High-speed internet with minimum 5 mbps speed.

• Should have minimum 6 months experience in BPO. Freshers also considered.

• Should be proficient in spoken and written English & Hindi

• All agents to be cross skilled to manage all channel interactions

• Should be comfortable working any 24/7 shift.

Address: - Corp Office: - 448A, Enkay Square, Udyog Vihar Phase 5, Gurgaon
WORK CULTURE-

 Work from Home.

 6 days a week with 1 rotational off
 24/7 any 9 hours shift

Address: - Corp Office: - 448A, Enkay Square, Udyog Vihar Phase 5, Gurgaon