Ketki Dharmadhikari

Front Office Manager

Mobile No.7045984310
Highly skilled Office Administrator with an impressive background specializing in administrative
work and office support. Known for utilizing strong communication skills to communicate well
with other staff members and employees. Dedicated to creating office environments conducive
to optimal workflow and success. Bringing forth the ability to support and stimulate office
stability and growth.

PERSONAL INFORMATION
Address: 501, A5, Oxford Village Classic, Salunkhe Vihar Road, Pune, 411040

Date of Birth: 24 Sept. 1970 Mumbai

Nationality: Indian

Hobbies: Reading, Dance.

Languages Spoken: Marathi, Hindi, English, Bengali, Sindhi

SKILLS

 Ability to Work in a Team

 Customer Service

 Communication Skills

 Processed payments, including cash, debit, and credit transactions, to ensure accurate
and timely completion of payments

 Managed the salon’s schedule and appointments, ensuring that all customers were
serviced in a timely and efficient manner

 Managed customer inquiries and complaints in a professional and timely manner,

resulting in a customer satisfaction rating .

 Maintained accurate and up-to-date records of customer visits and payments, resulting
in a increase in revenue

 Designed and implemented a customer relationship management system that improved

 customer retention rates

 Developed and implemented an efficient scheduling system that reduced wait times for
customers

 Developed and implemented a loyalty program that increased customer loyalty and
repeat visits

WORK EXPERIENCE

 April 1998 – October 2016, Vishal Udogy at Mr. Jagdish Ringsha, Mumbai

 June 2018 – June 2020 , Morries Energy at Mr.Hemant Garg, Mumbai

 May 2021 – July 2023, Shell Salon at Mr. Amar Shell, Mumbai

 EDUCATION

 March 1985, S L & S S Girls Highschool, Mumbai S.S.C

 June 1990, Bhavans Collage, Mumbai B.A