1.

Conduct some research – Identify a business that has

taken technology into consideration in their business
planning.
McDonalds has implemented self-service technology.

2. How has this technology impacted their business

planning? What kind of technology have they used? Or not
used?
McDonalds has implemented self-service technology. This
technology allows customers to order food without the need
for human interaction (you no longer need to go to the front
counter to order food if you don’t want to), as well as creating
an app that allows customers to order ahead of time and pick
up their food when they arrive at the store.

3. How has this impacted their business operations or

success?
These operations have allowed for smoother workflow among
employees, as well as conveniency and speed for customers
who are looking to enjoy a quick meal.