MICRO PERSPECTIVE IN TOURISM AND HOSPITALITY

Lesson #4: Accommodation Sector

ACCOMMODATION NON-CATERED ACCOMMODATION

- Refers to the range of services - Non-catered accommodation is
provided to people away from likely a room-only
home, including accommodation with no
accommodation, food, cooking facilities.
transportation, tourism, and
entertainment. FACILITIES IN A CATERED
ACCOMMODATION
- Room
NOTE:
- Provides tangible products - Reception
such as guest rooms, beds, - Restaurant and Bar
and meals. However, service is - Housekeeping
also crucial. - Leisure Facilities
- Provides a safe, welcoming, - Gym or Health Club
and comfortable environment
- Entertainment
for travelers.
- A vital aspect of the hospitality - Conference and Business
industry. Facilities
- It includes various types of
lodging options. TYPES OF ACCOMMODATION
- Hotels
TYPES OF ACCOMMODATION - Hostels
CATEGORIES - Bed & Breakfast
- Guest Houses & Homestays
1. Catered Accommodation - Motels
2. Self-Catered and Non-Catered - Motorhomes
Accommodation - Cottages
- Apartments
CATERED ACCOMMODATION - Boats
- Provides the tourist with food, it - Log Cabins
may or may not be included in - Caravans
the price of the hotel. - Camping Tents

SELF-CATERED AND NON-CATERED HOTEL

ACCOMMODATION
SELF-CATERED ACCOMMODATION
- Self-catered accommodations
offer cooking facilities, such as a
small kitchen and cooking
equipment.
- A multifaceted establishment
that offers lodging, dining, and
various services to guests,
serving as a commercial space
for temporary accommodation.
THE TYPE OF HOTEL IS DETERMINED
PRIMARILY BY THE:

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 - Size and location of the building - Security Manager
structure - Housekeeping
- Function
- Target Market CATEGORY OF HOTELS ACCORDING
- Service Level TO SIZE AND LOCATION
- Amenities - Luxury Hotels
- Industry standards - Full-Service Hotels
- Boutique hotels
HOTEL MANAGEMENT - Resort Hotels
- Involves careful planning and - Business Hotels
coordination to fulfill the - Airport Hotels
requirements of stakeholders - Budget Hotels
- Extended Stay Hotels
TASKS: - Suite Hotels
- Hotel reservation - Historic Hotels
- User information acquisition
- Check-in procedures CATEGORY OF HOTEL ACCORDING
- Guest room management TO FUNCTIONS
- Article and energy 1. Business Hotels
management 2. Airport Hotels
- Check-out procedures 3. Resort Hotels
4. Convention Hotels
WHO ARE INVOLVED IN HOTEL 5. Extended Stay Hotels
MANAGEMENT OPERATION? 6. Casino Hotels
7. Spa Hotels
HOTEL MANAGEMENT COMPOSITION 8. Pet-Friendly Hotels
- General Manager and Director 9. Family-Friendly Hotels
of Operations 10. Health and Wellness Retreats
- Assistant General Manager
- Front Office Manager CATEGORY OF HOTEL ACCORDING
- Rooms Division Manager TO TARGET MARKET:
- Food and Beverage Manager - Luxury Hotels
- Revenue Manager - Business Hotels
- Human Resources Manager - Resort Hotels
- Finance Manager - Family-Friendly Hotels
- Sales and Marketing Manager - Budget Hotels
- Accounting - Pet-Friendly Hotels
- Executive Chef - Boutique Hotels
- Engineering and Maintenance - Youth Hostels
- Reservations - Senior- Friendly Hotels
- Catering and Conference - All-Inclusive Resorts
Services

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CATEGORY OF HOTEL ACCORDING FACTORS BEYOND STAR RATINGS:
TO LEVEL OF SERVICE
- Luxury Hotels GUEST REVIEWS: Reviews offer
- Full-Service Hotels insights into the hotel’s atmosphere,
- Limited-Service Hotels service, and amenities.
- Select-Service Hotels
- Extended Stay Hotels AWARDS AND RECOGNITION: Look
- Economy Hotels for hotels acknowledged by
- Midscale Hotels prestigious travel publications or
- Premium Economy Hotels organizations.
- Upscale Boutique Hotels
- Limited Service Boutique Hotels SPECIFIC AMENITIES
- Consider features important to
CATEGORY OF HOTEL ACCORDING you, like fine dining, a luxurious
TO AVAILABLE AMENITIES spa, or a concierge service.
- Full-Service Hotels
- Limited Service Hotels BRAND AFFILIATION
- Business Hotels - Chains have established
- Resort Hotels standards and guidelines for
- Airport Hotels property management,
- Spa Hotels operations, and guest service,
- Pet-Friendly Hotels which may include economy,
- Beachfront Hotels midscale, upscale, and luxury
- Family-Friendly Hotels tiers.
- All-Inclusive Hotels
INDEPENDENT SYSTEM
CATEGORY OF HOTEL ACCORDING - Individual organizations of
TO INDUSTRY STANDARDS national tourism bodies set their
own criteria.
STAR RATING SYSTEMS
- Criteria may vary by country or CERTIFICATION PROGRAM
region, but commonly include - Certification programs or
factors such as room quality, industry initiatives that assess
cleanliness, service standards, and recognize properties for
facilities, location, and guest meeting specific quality and
satisfaction, experience. sustainability standards.

ON RATINGS: CATEGORIES OF HOTELS

- No Global Standard ACCORDING TO OWNERSHIP AND
- Marketing Hype MANAGEMENT
- No Global Authority

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INDEPENDENT HOTELS
the hotel for a fee. The
- Owned and operated by a single management company runs
entity or a small group of the hotel for a fee. The
investors. management company brings
- More control over their brand its expertise and resources but
identity, operations, and guest doesn’t own the property.
experience.
Chain-Owned Hotels
- The hotel chain directly owns
NOTE: and operates the property.
Privately Owned and Operated
- A single person or company
owns and manages the hotel.

Leased Hotels
- An independent owner leases
the property to another
company for operation. The
lessee has full control over
management in exchange for
rent

CHAIN HOTELS
- Part of a larger franchise or
chain that operates multiple
locations under the same brand
- Benefit from brand recognition,
economies of scale, and
established operating
procedures.

NOTE:
Franchises
- Owns and operates the hotel
but pays a fee and adheres to
the franchisor’s brand
standards, marketing
strategies, and operational
guidelines; the most common
type of chain hotel.

Management Contracts
- Hotel owner hires a
management company to run ewizawr