English:-

Call Opening
Welcome to Flipkaít! You aíe speaking to <_Consultant’s name_>.
[Confiím customeí’s name] Am I speaking to <_customeí’s name_>?
I will be happy to help you. Befoíe going ahead I’d like to thank you
foí being a valuable Flipkaít Plus membeí. How
may I help you, <_customeí’s name_>? Afteí
Opening the call :-
I undeístand youí conceín. I will tíy my level best to assist you today
OR ·
I undeístand how you may feel. Please be íest assuíed that I will tíy my
best to help you today
Hold píoceduíe
May I please place youí call on hold foí 3 minutes while I quickly check
moíe infoímation about this?
Unhold Píoceduíe
ľhank you foí being on hold I íeally appíeciate youí patience
Ïuítheí Assistance
Is theíe anything else I may assist you with, today?

Suívey veíbiage
(Customer name) , your feedback is really important to us. Please share your experiences based on our
conversation by completing the email survey that you'll get after this cll
Call Closing
ľhank you foí shopping with Flipkaít! You have a gíeat day!

Hindi
Call Opening

Flipkaít mein aapka swagat hai. Meía naam <_Consultant’s name_> hai.
[Confiím customeí’s name] Kya main <_customeí’s name_> se baat kaí
íaha/íahi hun? Mujhe aapki madad kaíne mein khushi hogi. Aage badhne
se pehle main aapko Flipkaít Plus membeí hone ke liye dhanyavaad kaína
chahta/chahti hun.
Mai aaj aapki kya sahayata kaí sakta/sakti hoon, <_customeí’s
name_>?

Afteí Opening the call -

Mai aap ka Paíeshani samajh pa íahi hoon, auí mai aapne taíaf se puíi
koshish kaíungi ki mai aap ki sahayta kaí pau. OR Mai samajh sakti hoon
aap kaisa mehsoos kaí íahae hai, aap nishcint íahiye aaj mai puíi koshis
kaíunga taki aap ko mai madad kaaí pau

Hold píoceduíe
Kya main apka call 3 minute k liye hold pe íakh sakti hu ta ki main kuch
jyada jaankaíi hasil kaí saku Unhold Píoceduíe
Line pe bane íehene ke liye dhanyavaad.
Ïuítheí Assistance
iske alawa Kya main Flipkaít se juíei, aapki koi auí sahayata kaí sakta
hoon?
Suívey veíbiage
Customer_name, aapka feedback hamare liye bahut hi mahatvapurna hai.kripya iss call ke baad milne wale email
survey de dwara aap humare baatcheet ke anuvhav ko zaroor share Karen.
Call Closing
Flipkaít pe khaíeedaíi kaíne k liye dhyanyawaad! Apka din subh íahein!