Kryterion Quick Reference and Troubleshooting Guide

1. Always read the “Proctor Instructions” prior to the scheduled test event.
2. Greet Test Taker and obtain their Test Taker Authorization Code and 2 forms of identification.
Record the Test Taker information on the ‘Test Taker Tracking Log’.
3. Have the Test Taker place ALL of their belongings in a lockable storage unit for safekeeping.
4. Have the Test Taker read the ‘Test Taker Testing Procedures’ document in the waiting area and
proceed to the testing room with the Test Taker Authorization Code, but NOT with the Test Taker.
5. Log in at www.webassessor.com at the designated workstation and enter your Proctor login and
password.
6. To initiate the Test Taker’s test, click the ‘Launch’ tab located on the top toolbar on the right.
7. Launch Assessment - Step 1: Enter the ‘Test Taker Authorization Code’ provided by the test taker
and click ‘Next’.
8. Launch Assessment - Step 2: check off each box after you have confirmed that the step has been
completed.
9. Enter your KCP Security code and click ‘Next’.
10. Launch Assessment - Step 3: This screen prepares you for a security pop-up. Click next and then
“Open” or “Run” on the pop-up window.
11. At the Welcome Test Taker screen (this screen is for the Test Taker), return to the waiting area
and ask the Test Taker if he/she has any questions before entering the testing area.
12. Provide the Test Taker with any test aids permitted per the “Proctor Instructions” and escort the
Test Taker into the testing room.
13. Instruct the Test Taker to read the entire screen and click ‘Start Test’ when ready to begin the
test.
14. Monitor the test session throughout its entirety.
15. When the Test Taker has completed the exam, close the test session by entering your Proctor
Login and KCP Security Code if required, and collect back any test aids provided prior to
checking out the Test Taker.
Troubleshooting
Problem Solution
Press the F5 button to refresh the screen. The screen should refresh
White or frozen screen appears
allowing the Test Taker to proceed. If pressing F5 does not work or the
during a test launch or test
problem continues to happen, you are required to call the Kryterion
session.
Testing Network Team at 866-579-8374 or 602-659-4666.
DO NOT turn the Test Taker away. We ask that you contact the Kryterion
Test taker arrives without their
Testing Network Team at 866-579-8374 or 602-659-4666 in order to
authorization code
retrieve the Test Taker’s authorization code.