Implementation & Support of

Food Import and Export Management

System (FIEMS)

Tender No. 6811003461

Bid issue date: 15/ 09 /2019

Bid closing date: 15 / 10 /2019 time @ 14:00

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 Contents

➢ Section I of V : Invitation to Tender

➢ Section II of V : Form of AGREEMENT

➢ Section III of V : Conditions of AGREEMENT and Annexes

➢ Section IV of V : Bills of Quantities / Pricing Schedule

➢ Section V of V : Attachments

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 SECTION I of V

Invitation to Tender

Contents

1. Form of Invitation to Tender

2. Form of Tenderer’s Response

3. Tendering Instructions
3.1 Instructions to Tenderers
3.2 Tendering Data
3.3 Attachments:
Attachment 1: Sealed Tender Instructions
Attachment 2: Checklist for Tender Submission

4. Tender Forms
4.1 Form of Tender
4.2 Form of Tender Security

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 1. FORM OF INVITATION TO TENDER

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 FORM OF INVITATION TO TENDER

TENDER No.: 6811003461

TENDER NAME: Implementation & Support of

Food Import and Export Management System (FIEMS)
SUBJECT: INVITATION TO TENDER

Dear Sir,

ABU DHABI Agriculture and Food Safety AUTHORITY has the pleasure of inviting you to submit a
Tender, in competition, for the provision of the above SERVICES. The Tender Documents for the
SERVICES can be collected during normal office hours as per the Invitation from our offices at the
following address:

ABU DHABI Agriculture and Food Safety AUTHORITY

{ADAFSA}
Contracts & Procurement
CONTRACTS SECTION
ADAFSA HEAD OFFICE, 12th Floor
ABU DHABI, U.A.E.
Attn : Contracts & Procurement

The Scope of required Service is to seek for a Professional Service provider to Implementation &
Support of Food Import and Export Management System (FIEMS). for detailed requirements,
please refer to Section III, Annexure A “Scope of Services”.

Your wax sealed and complete offer, strictly in accordance with the Tender Invitation Package, shall
be submitted in our offices (as per the above address) not later than the time and date stated in
here / or the newspaper advertisement.
Please confirm receipt of this letter and state whether you intend to submit a Tender or not. We
would appreciate being so notified in writing at your earliest opportunity in accordance with the
“Form of Tenderer’s Response” enclosed in the Tender Invitation Package.

Yours faithfully,
Contracts & Procurement
ABU DHABI Agriculture and Food Safety AUTHORITY {ADAFSA)

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 2. FORM OF TENDERER'S RESPONSE

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 FORM OF TENDERER'S RESPONSE
[PRINT OUT THIS LETTER IN COMPANY’S LETTER HEAD]

ABU DHABI AGRICULTURE AND FOOD SAFETY AUTHORITY {ADAFSA}

Contracts & Procurement Division
ADAFSA HQ, 12th Floor
ABU DHABI, U.A.E.
Contracts & Procurement Division Director

RFP No: 6811003461

Subject:

Dear Sir,

We acknowledge the receipt of the Tender Invitation Package and Invitation to public
Tender and :

a) You may expect to receive our TENDER on or before ......./......../2019

b) We do not intend to submit a TENDER because (check the applicable reason):

Time limitation to provide a comprehensive bid

Lack of technical details/ specifications too restrictive
Job is too big/ small
Not interested in this type of material/ service
Products / services are not within our portfolio
Working in full capacity at this moment
Cannot meet the time schedule for the completion of the job
Other (please specify) : .............................................

We (enter your Company’s Name) wish to advise you of the following:

 Registration ID:
 Authorised contact person:
 E-mail Address:

SIGNED .......................................... TITLE .............................................

DATE .............................................

*** please revert this letter to email address: ashraf.albarasy@ADAFSA.GOV.AE

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 3. TENDERING INSTRUCTIONS

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 3.1 INSTRUCTIONS TO TENDERER(S)

GENERAL
3.1.1 ADAFSA, as defined in the Tendering Data, hereinafter “ADAFSA”, wishes to receive
Tenders for the provision of SERVICES, as described in herein and summarized in the
Tendering Data, hereinafter referred to as the “SERVICES”.
3.1.2 To facilitate tendering and Tenders evaluation, the Tender Invitation Package
enclosed reflect the AGREEMENT which shall be ultimately entered into by ADAFSA
and the successful Tenderer(s) hereinafter referred to as TENDERER(S) together
with all the technical specifications and information and commercial terms in the
order and format as ultimately envisaged.
3.1.3 The successful TENDERER(S) will be expected to complete the SERVICES within the
period stipulated in the Tendering Data from the date of commencement of the
SERVICES.
3.1.4 Throughout these bidding documents, the terms bid and tender and their
derivatives (Bidder/ Tenderer, Bid/ Tender, Bidding/ Tendering, etc.) are
synonymous, and day means calendar day. Singular also means plural.
3.1.5 No firm shall be invited to participate in the Invitation to Tender unless it is properly
qualified and registered in the Commercial Register in accordance with ADAFSA
policies and procedures. However, in special circumstances an unregistered firm
may be invited to bid, but the contract shall not be awarded to it unless it is finally
registered with ADAFSA.
3.1.6 Bidders shall, as part of their Bid:
(i) Submit letter of power of attorney authorizing the signatory of the Bid to
commit the Bidder; and
(ii) Update any information, which has changed, and update in any case the
information indicated in the Tendering Data.
CONTENT OF TENDER DOCUMENTS
3.1.7 The Tender Invitation Package or the TENDER shall be composed of those
sections as stated below, unless otherwise specified in the Tendering Data, and
should be read in conjunction with any Addenda issued by ADAFSA prior to
execution of the AGREEMENT:
Section I of V : Invitation to Tender, which includes:
1. Invitation to Tender
2. Form of Tenderer’s Response
3. Tendering Instructions:
3.1 Instructions to Tenderer’s
3.2 Tendering Data
3.3 Attachments:
Attachment 1: Sealed Tender Instructions
Attachment 2: Checklist for Tender Submission
4. Tender Forms:
4.1 Form of Tender
4.2 Form of Tender Security

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 Section II of V : Form of AGREEMENT
Section III of V: Conditions of AGREEMENT and Annexes:
1. General Conditions
2. Special Conditions
3. Appendix to Conditions
4. Annexes:
Annexure A. Scope of SERVICES:
Annexure B. Time Schedule and SERVICE PROVIDERT’S Resources:
1. Key Dates
2. Overall Time Schedule
3. SERVICE PROVIDERT’S Proposed Work Plans and
Methods
4. Personnel and Project Organisation
5. Technical Evaluation Criteria
Annexure C. Services Provided by ADAFSA
Annexure D. Bills of Quantities/ Pricing Schedule:
1. General Provisions, Pricing Details and Notes
2. Bills of Quantities/ Pricing Schedule (Unpriced Part)
Annexure E. Form of Performance Bank Guarantee
Annexure F. Completion Certificate and Release Letter:
1. Completion Certificate
2. Release Letter

Section IV of V: Bills of Quantities/ Pricing Schedule

1. General Provisions, Pricing Details and Notes
2. Bills of Quantities/ Pricing Schedule (Priced Part)

Section V of V: Attachments
3.1.8 It shall be noted that some Annexes contained in Section III are required to be
completed by the TENDERER(S). The TENDERER(S) shall complete the Tender
Invitation Package according to all instructions given. Non-compliance may
result in ADAFSA not considering the submitted TENDER.
The TENDERER(S) shall give preference to the purchase of materials, equipment
and services from Abu Dhabi.
3.1.9 In addition to preparing an offer based on ADAFSA’s Tender Invitation Package,
should the TENDERER(S) so wish, it may offer an alternative(s) differing from
ADAFSA’s stated requirements, wherever the TENDERER(S) considers that this
may be advantageous to ADAFSA. In this event, the TENDERER(S) shall clearly
indicate all differences of whatever nature from ADAFSA’s stated requirements.
3.1.10 The TENDERER shall acknowledge receipt of the Tender Invitation Package and
its intentions to Tender by a letter/E-mail, or otherwise by returning the
Tenderer’s Response Form provided herewith.

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EXAMINATION OF TENDER INVITATION PACKAGE & EXPLANATION TO TENDERER(S)
3.1.11 The TENDERER(S) shall be fully responsible for examining, with appropriate care,
the complete Tender Invitation Package including all addenda and shall be
responsible for informing itself with respect to all conditions which might in any
way affect the cost or the performance of SERAVICES. Failure to do so shall be
at the sole risk of the TENDERER(S) and no relief can be given for error or
omission by the TENDERER(S).
3.1.12 Should the TENDERER(S) find discrepancies in or omissions from the Tender
Invitation Package, or should their intent or meaning appear unclear, incomplete
or ambiguous, or should any other question arise relative to the Tender
Invitation Package, the TENDERER(S) shall notify ADAFSA of such findings in
writing at ADAFSA’S address indicated in the Tendering Data. The TENDERER(S)
making such notification shall be solely responsible for its timely receipt by
ADAFSA. ADAFSA shall not accept any notifications/clarification requests
submitted within seven (7) days of the tender submission date. Replies to such
notifications shall be made in the form of addenda to the Tender Invitation
Package.
AMENDMENT OF TENDER INVITATION PACKAGE
3.1.13 At any time prior to the deadline for submission of Bids, ADAFSA may amend the
Tender Invitation Package by issuing Addenda. Any Addendum thus issued shall
be part of the Tender Documents pursuant to Sub-Clause 3.1.7 and shall be
communicated in writing to all bidders. Prospective Bidders shall promptly
acknowledge receipt of each Addendum by cable to ADAFSA.
3.1.14 If Bidders do not have sufficient time to submit or/and implement their
modifications due to amendment, ADAFSA might extend as necessary the
deadline for submission of Tenders, in accordance with Sub-Clause 3.1.33.
PREPARATION AND SUBMISSION OF TENDERS
3.1.15 All TENDERS, completed as required, shall be submitted to ADAFSA in wax sealed
envelopes as outlined in Attachment I, "Sealed Tender Instructions" at the
address provided in the Tendering Data. The envelopes shall bear the name and
identification number of the Tender as defined in the Tendering Data.
3.1.16 The Bid, and all correspondence and documents related to the Bid exchanged by
the Bidder and ADAFSA shall be written in the Bid language stipulated in the
Tendering Data. Supporting documents and printed literature furnished by the
Bidder may be in another language provided they are accompanied by an
accurate translation of the relevant passages in the above stated language, in
which case, for purposes of interpretation of the Bid, the translation shall
prevail.
3.1.17 It shall be the responsibility of the TENDERER(S) to submit its TENDER at the
address specified in Sub-Clause 3.1.15 no later than the time and the TENDER
Submission date stipulated in the Tendering Data. Any TENDER received after
this date shall not be accepted.
3.1.18 ADAFSA shall issue a receipt to the TENDERER(S) to verify the time and date of
TENDER submission. It shall be the responsibility of the TENDERER(S) to ensure

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 that this receipt shall be obtained from ADAFSA at the time of TENDER
submission.
3.1.19 TENDERER(S) shall attach to the TENDER, a copy of valid Abu Dhabi Trade License
issued by Department of Economic Development. A photocopy of the Power of
Attorney of TENDERER’S signatory or each Director or Partners authorised to
sign the TENDER and AGREEMENT shall also be attached.
3.1.20 All direct and indirect costs, of whatever nature, for preparation and
submission of TENDERER's offer, including costs associated with attending
clarification/negotiation meetings, site visits and the like, shall be to
TENDERER's account. ADAFSA will in no case be responsible or liable for those
costs, regardless of the conduct or outcome of the Bidding process.
3.1.21 The Form of Tender shall show the full legal name and business address of the
TENDERER(S) including the street address and shall be signed by the official
signature of the person or persons authorised to bind the TENDERER(S) and shall
be duly witnessed and dated.
3.1.22 TENDERER(S) shall complete the relevant Annexes contained in Section III of the
Tender Documents where indicated.
3.1.23 TENDERS shall be submitted in three separate Packages in a sealed and waxed
envelopes as follows:
Package/Envelope 1: Technical – Un Priced proposal and shall contains: -
- Submission letter – signed and stamped - stating that bidder agree on all ADAFSA
terms and Conditions mentioned in this tender package
- Trade License and Copy of the power of Attorney.
- Copy of the Original Bid bond.
- Technical Proposal Original Copy (Printed pages) signed and stamped by bidder
(That includes method statement, key dates, key personnel, etc).
- Technical Proposal Copy (Printed pages).
- Two Soft Copies of Tenderer’s Technical Proposal. (2 CDs).
- The un-priced Bills of Quantities/Schedule for the SERVICES (Annexure I of
Section III). Some Annexes are to be dully completed as required by the
TENDERER(S)
Package/ envelop 2: Financial / Priced proposal and shall contains: -
- One (1) Original stamped and signed, one (1) Copy and Two (2) CDS of commercial
offer.
- Section IV: Bills of Quantities/Pricing Schedule for the SERVICES. The pricing should
be completed in full by the TENDERER(S).
- Certification that Tender is in accordance or otherwise with Tender Invitation
Package in accordance with clause 3.1.37 of this Section.
Package / Envelop 3 shall be submitted in a loose envelope, marked "TENDER
BOND” and contains:
- The original Tender Bid Bond as Per the TENDER SECURITY clause 3.1.33 and
form.

3.1.24 A Bidder who submits or participates in more than one Bid (other than
alternatives pursuant to Sub-Clause 3.1.9) will be disqualified.

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ADAFSA 'S RIGHT OF SELECTION
3.1.25 ADAFSA shall not be bound to accept the lowest TENDER for the SERVICES or any
other TENDER, nor shall it be bound to assign any reason for rejection of a
TENDER.

CONFIDENTIALITY OF DOCUMENTS
3.1.26 The TENDERER(S) shall treat the Tender Invitation Package and the contents
therein as private and confidential. If, at any time during the TENDER
preparation period, the TENDERER(S) decides to decline the Invitation to Tender,
all the Tender Invitation Packages shall be immediately returned to the address
for return of TENDERS.
CAUTION AND DISCLAIMER
3.1.27 The TENDERER(S) shall make its own interpretation of any and all information
included in the Tender Invitation Package. Neither ADAFSA nor its designated
representative shall be responsible for the accuracy or completeness of such
information or interpretation.
3.1.28 The TENDERER(S) shall be responsible for obtaining and verifying all necessary
data and such information as is provided in the Tender Invitation Package shall
be confirmed by the TENDERER(S). TENDERER(S) shall verify, on its own
responsibility, the laws and regulations in Abu Dhabi which apply to the
performance of the SERVICES, including the provisions of Boycott of Israel.
3.1.29 Any failure or neglect to carry out these verifications and investigations shall not
absolve the TENDERER(S) from any of its obligations under the requirements of
the Tender Invitation or any AGREEMENT subsequently executed.
PROVISIONS OF THE FORM OF AGREEMENT
3.1.30 The provisions of the Form of AGREEMENT in the Tender Invitation Package shall
not be subject to exceptions, alterations or revisions.
CURRENCY OF THE TENDER
3.1.31 The currency (ies) of the Tender shall be in UAE Dirhams unless otherwise
specified in the Tendering Data.
VALIDITY OF TENDER

3.1.32 The TENDER shall remain valid for the period stipulated in the Tendering Data
from the date fixed for the submission of TENDERS and may be accepted at any
time up to and including that date.
In exceptional circumstances, prior to expiry of the original Tender validity period,
ADAFSA may request that the Bidders extend the period of validity for a specified
additional period. The request and the responses thereto shall be made in writing. The
TENDERER will not be required or permitted to modify its Bid but will be required to
extend the validity of its Tender security for the period of the extension, and in
compliance with Sub-Clause 3.1.34 in all respects.

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TENDER SECURITY
3.1.33 The TENDERER(S) shall submit a Tender Security in the form attached herewith
in the amount and currency stipulated in the Tendering Data. The Tender
Security shall be drawn on a Bank in Abu Dhabi and shall remain valid for the
period stipulated in the Tendering Data from the dated fixed for submission of
the TENDERS as noted in Sub-Clause 3.1.32-33. The successful TENDERER(S) shall
extend the validity of the Tender Security until receipt by ADAFSA of the
Performance Bank Guarantee for the amount to be defined at the time of
awarding. The Tender Security shall be submitted with the "UNPRICED TENDER"
and attached to Package 1 of the same.

ADAFSA shall advise the TENDERER(S), in writing, when there is a need to extend the
validity of the Tender Security.
The cost of the Tender Security as well as its extensions - shall be borne by the
ENDERER(S).
3.1.34 ADAFSA shall return to unsuccessful TENDERER(S) their Tender Security within
thirty (30) calendar days after the receipt of a formal acceptance from the
successful TENDERER(S) to ADAFSA 'S letter/facsimile of award except for such
amounts which shall have been forfeited in accordance with Tender Invitation
Package.
JOINT VENTURE
3.1.35 TENDERER who wishes to enter into Joint Venture with other partners shall seek
ADAFSA’S approval at least two weeks prior to Bid closing date. TENDERS
submitted by Joint Ventures shall comply with the following requirements:
A. The TENDER shall be signed by all Partners so as to be legally binding on each
member of the Joint Venture.
B. A copy of the Joint Venture Agreement that has been entered into by all
Partners, shall accompany the TENDER.
C. Such Joint Venture Agreements shall provide the following:
1. The Partners of the Joint Venture shall be liable jointly and severally for the
execution of the AGREEMENT in accordance with the terms of the
AGREEMENT and in the event that any one of the Partners ceases to be a
member of the Joint Venture or goes into liquidation, then the surviving
Partner(s) shall have the full obligation to carry out and complete the
AGREEMENT and shall be empowered to use all necessary facilities
furnished by any party in the Joint Venture and shall be entitled to have any
subcontract assigned to it.

2. The name of the Partner nominated to act under every respect, as Manager
of Joint Venture.

3. Extent of participation of each Partner in the Joint Venture.

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CERTIFICATION
3.1.36 TENDERER(S) shall certify in both the Un-priced and Priced proposal EITHER: -
I. "Our TENDER is in exact accordance with the stated requirements of the Tender
Invitation Package with no exceptions".
OR
II. "Our TENDER is in exact accordance with the stated requirements of the Tender
Invitation Package with no exceptions other than as listed below".
EXECUTION OF AGREEMENT
3.1.37 Subject as noted in Sub-Clause 3.1.25 above and after consideration of price and
other factors, an AGREEMENT shall be executed with the successful TENDERER.
3.1.38 The right shall be reserved, as the interest of ADAFSA shall require to reject any
or all TENDERS and to waive any informality in the TENDERS received.
SITE VISIT AND CONDITIONS – If Applicable
3.1.39 In addition to the examination of the Tender Invitation Package, each prospective
TENDERER(S) shall make whatever other arrangements are necessary to become
fully informed regarding all existing and expected conditions and matters which
might in any way affect the cost or the performance of any of the SERVICES. The
Bidder is advised to visit and examine the Site of SERVICES and its surroundings
and obtain for itself on its own responsibility all information that may be
necessary for preparing the bid and entering into a Contract for the performance
of the SERVICES.

Any failure to fully investigate the SITE or the foregoing conditions however shall
not relieve the TENDERER(S) from responsibility for estimating properly the
difficulty or cost of successfully performing the SERVICES.

The cost of the SITE visit including transportation shall be borne by the
TENDERER(S).
3.1.40 The Bidder and any of its personnel or agents will be granted permission by
ADAFSA to enter upon its premises and lands for the purpose of such visit, but
only upon the express condition that the Bidder, its personnel, and agents, will
release and indemnify ADAFSA and its personnel and agents from and against all
liability in respect thereof, and will be responsible for death or personal injury,
loss of or damage to property, and any other loss, damage, costs, and expenses
incurred as a result of the inspection.
3.1.41 ADAFSA may conduct a Site visit concurrently with the Pre-Bid meeting referred
to in Sub-Clauses 3.1.43 to 3.1.46.

PRE-BID SUBMISSION CONFERENCE MEETING

3.1.42 Where necessary, a Pre-Bid meeting shall be arranged by ADAFSA in order to
clarify issues and answer questions on any matter that may be raised by the
TENDERERS during the preparation of their proposals. The bidder’s designated
representative is invited to attend the Pre-Bid meeting, which, if convened, will
take place at the venue and time stipulated in the Tendering Data.

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3.1.43 The Bidder is requested, as far as possible, to submit any questions in writing,
to reach ADAFSA not later than one week before the meeting. It may not be
practicable at the meeting to answer questions received late. Minutes of the
meeting, including the text of the questions raised and the responses given,
together with any responses prepared after the meeting, will be transmitted
without delay to all TENDERERS.
3.1.44 Any modification of the Bidding Documents listed in Sub-Clause 3.1.7 which may
become necessary as a result of the Pre-Bid meeting shall be made by ADAFSA
through the issue of an Addendum pursuant to Sub-Clause 3.1.13.
3.1.45 Non-attendance at the Pre-Bid meeting will not be a cause for disqualification of
a Bidder.
RETURN OF DOCUMENTS BY TENDERER(S)
3.1.46 All Tender Invitation Package, being the property of ADAFSA, shall be returned
by the unsuccessful TENDERER(S) to the address to which TENDERS were
submitted as shown in the Tender Invitation.

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 3.2 TENDERING DATA

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3.2. TENDERING DATA
The following specific data for the SERVICES to be procured shall complement, amend,
or supplement the provisions in the Instructions to Tenderer(s). Whenever there is a
conflict, the provisions herein shall prevail over those in the Instructions to Tenderer(s).
Instructions to Description
TENDERER(S)
Clause Ref. No.
3.1.1 NAME AND ADDRESS OF ADAFSA:
ABU DHABI AGRICULTURE AND FOOD SAFETY AUTHORITY
{ADAFSA}
P. O. Box: 52150
Abu Dhabi – U. A. E.
Tel. +971 2 8181187
Fax +9712 5886666

3.1.1 SUMMARY OF THE SERVICES:

Total Facility Management Services
3.1.3 PERIOD OF COMPLETION:
The time to carry out the SERVICES is estimated as indicated in the
scope of work which shall starting from the date of the letter of award
and subject to yearly assessment.
3.1.6 (ii) UPDATE OF INFORMATION:
TENDERERS are requested to register their firms and/or update
their registration in accordance with ADAFSA’s policy.

3.1.12 & 3.1.15 ADAFSA’S ADDRESS FOR THE PURPOSE OF TENDERING AND
TENDER SUBMISSION:
ABU DHABI AGRICULTURE AND FOOD SAFETY AUTHORITY
{ADAFSA }, floor 12
P. O. Box: 52150
Abu Dhabi – U. A. E.
Tel. +971 2 8181187
Fax +9712 5886666
3.1.15 TENDER DETAILS:
TENDER No: 6811003461
TENDER NAME: Implementation & Support of
Food Import and Export Management System (FIEMS)
3.1.16 BID LANGUAGE:
The Language shall be English Or Arabic
3.1.17 TENDER SUBMISSION DATE:
The time and date shall be the same as that mentioned and given in
the Tender invitation and /or Newspaper advertisement, unless
subsequently amended pursuant to Sub-Clause 3.1.14.
3.1.31 CURRENCY OF THE TENDER:
It shall be UAE Dirhams.

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 3.1.32 PERIOD OF TENDER VALIDITY:
One Hundred Twenty (180) Days from the date fixed for the
submission of TENDERS.
3.1.34 AMOUNT AND CURRENCY OF TENDER SECURITY- Bid Bond:
AED 65,000.00 - “Sixty-Five Thousand Dirhams”
3.1.43 PLACE, TIME, AND DATE OF THE PRE-BID SUBMISSION
CONFERENCE MEETING:
(Not Applicable).
3.1.12 Deadline for requesting clarifications from the ADAFSA: 30/09/2019
Last date for issuing clarifications by the ADAFSA: 03/10/2019
Deadline for submission of proposals: 15/10/2019
*Bidders can send their clarifications to:
ashraf.albarasy@ADAFSA.GOV.AE
*Note: NDA Must be signed by all bidders before ADAFSA issue the
Clarifications Answers.
8. ADAFSA reserves the right to amend the entire contents of the
CONTRACT by increasing, decreasing or omitting any work included
in the AGREAMENT within the limit of Thirty (25%) percent of the
CONTRACT PRICE.

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 3.3 ATTACHMENTS:

ATTACHMENT 1: Sealed Tender Instructions

ATTACHMENT 2: Checklist for Tender Submission

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ATTACHMENT 1 : SEALED TENDER INSTRUCTIONS

1. TENDERS shall be submitted as specified in the invitation and subsequent

instructions, if any.
2. TENDERS shall, whenever possible, be hand delivered in the two envelopes
provided in the Tender Invitation Package, having all openings and closures sealed
with wax. Packages delivered in any other fashion and without wax sealed shall not
be accepted.
3. The envelope marked UNPRICED TENDER shall contain the documents listed in
Attachment II hereto and which shall be the basis of the technical evaluation carried
out by ADAFSA.
4. The envelope marked PRICED TENDER shall contain the documents listed in
Attachment II hereto and which shall be the basis of the commercial evaluation
carried out by ADAFSA.
5. TENDERER(S) shall not indicate names, stamp or other indications of origin on the
outside of envelopes or package wrappings. Any indications that might indicate the
identity of the TENDERER, apart from any ADAFSA’s marking shall result in
disqualification of TENDERER(S).
6. Each TENDER package shall clearly show the following markings:
I.TENDER No.: 6811003461
II. TENDER TITLE: Implementation and Support of Food Import and Export
Management System (FIEMS)
III. TYPE OF THE ENVELOPE (UN-PRICED/PRICED)
IV. TENDER SUBMISSION DATE : 15-10-2019
V. ADAFSA’S ADDRESS (for tendering):
ABU DHABI AGRICULTURE AND FOOD SAFETY AUTHORITY
{ADAFSA}
P. O. Box: 52150
Abu Dhabi – U. A. E.
Tel. +971 2 8181187
Attn: Contracts & Procurement

ATTACHMENT 2: CHECKLIST FOR TENDER SUBMISSION

• Confirm intention to submit a Tender by the stipulated date.
• Complete Pricing Schedules as well as Annexes of Section III as required.
• Check calculations/summations fully before transferring them to the priced section of
the TENDER.
• Ensure that all pages of the TENDER are initialled and stamped.
• Provide full legal name, registered address, street address, contact names and
numbers as per the Form of Tenderer’s Response.
• Complete the Form of Tender as required.
• Comply with the “Sealed Tender Instructions” as per Attachment 1.
UNPRICED TENDER Envelope:
The envelope marked UNPRICED TENDER must contain the following: -
1) Copy of Tender Security.

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2) Submission letter stating that bidder agree and in comply with all terms and
conditions mentioned in the tender package.
3) (1) Original of the following documents: -
• Invitation to Tender (Section I) initialled and stamped.
• Conditions of AGREEMENT and Annexes (Section III) initialled and stamped,
with Annexure ‘B’ requiring completion for technical evaluation.
• A complete copy of the Bills of Quantities & Price Schedule (Annexure D) of
Sub-Section III-4) with NO rates or prices to be shown in the ‘RATE’ &
‘TOTAL’ columns. All pages of this un-priced BOQ should be duly stamped
and initialled.
• Enclose a copy, duly stamped and initialled, of all clarification document(s),
if any, issued by ADAFSA prior to the TENDER Submission Date.
• (1) Original, One (1) Copy and Two (2) CDS of the Tenderer’s technical
submission (That includes method statement, key dates, key personnel.
ect).
4) Copies of the following: -
• Valid Trade Licence.
• Relevant Power of Attorney with specimen signature(s).
• Joint Venture Agreement (where applicable).
5) Original Certification that Tender is in accordance or otherwise with Tender
Invitation Package in accordance with clause 3.1.37 of this Section.
PRICED TENDER
The envelope marked PRICED TENDER must contain the following: -
1) One (1) original, One (1) copy and Two (2) CDS of the Bills of Quantities & Pricing
Schedule (Section IV) requiring pricing for commercial evaluation.
2) A copy of Certification that Tender is in accordance or otherwise with Tender
Invitation Package in accordance with clause 3.1.37 of this Section. The original
should be submitted as part of the Un-Priced Package.
3) A copy of the Tender Security.
BID BOND

- The envelope marked BID BOND must contain the original Tender
Bond / Bid Bond as per the form 4.2 (Tender Security Form) with the
amount specified in 3.1.34 (Tendering Data)

Page 22 of 112
 4. TENDER FORMS

Page 23 of 112
 4.1 FORM OF TENDER
To: Contracts & Procurement
ABU DHABI AGRICULTURE AND FOOD SAFETY AUTHORITY {ADAFSA}
P. O. Box: 52150
Abu Dhabi – U. A. E.
Tel. +971 2 8181187

TENDER No.: 6811003461

TENDER NAME:

SUBJECT: FORM OF TENDER

Dear,
1. Having carefully examined all the Tender Invitation Package as per your Invitation
Ref. ................... dated….... /.... /2019 we, the undersigned, offer to carry out the SERVICES
in strict conformity with the said Documents within the sum and rates quoted by us as per
Package 2 attached herewith.
2. We undertake, if our TENDER shall be accepted, to commence and complete the SERVICES
at SITE within the time stipulated in Section III, Annexure ‘B’- Time Schedule, attached
herewith.
If our TENDER shall be accepted, we shall obtain a guarantee from a Bank approved by
you, in the sum equivalent to Five percent (5%) of the mutually agreed CONTRACT PRICE
for the due performance of the AGREEMENT.
3. We agree to abide by this TENDER for a period of One Hundred Eighty (180) days from the
date fixed for the submission of TENDERS and it shall remain binding upon us and shall be
accepted at any time before the expiration of that period.
4. Unless and until a formal AGREEMENT shall be prepared and executed, this TENDER,
together with your written acceptance thereof, shall constitute a binding contract between
us.
5. We understand that you are not bound to accept the lowest or any TENDER which you
shall receive.

Dated this ______________________ Day of __________________ 2019

Signature __________________________________________________

Signed by __________________________________________________

in the capacity of ____________________________________________

duly authorised to sign TENDERS for and on behalf of:

Messrs. ____________________________________________________

Page 24 of 112
 4.2 FORM OF TENDER SECURITY
[TO BE TYPED IN ORIGINAL ON BANKER’S LETTER HEAD]

To: The Government of Abu Dhabi

ABU DHABI AGRICULTURE AND FOOD SAFETY AUTHORITY {ADAFSA}
P. O. Box: 52150
Abu Dhabi – U. A. E.

TENDER No.: 6811003461

TENDER NAME:

We, the undersigned, (THE BANK) whose registered office is at

__________________________________ have the honour to inform you that we
irrevocably and unconditionally guarantee Messrs: _________________________ to the
amount of ========= (=================================) against your Invitation to
Tender No. _________________ dated ___________.

We undertake to pay to you the said amount or part thereof at your first written demand
without warning or any restriction or condition and without recourse and notwithstanding
any objection from the said Messrs: ______________________

This guarantee shall remain valid for a period of One Hundred Eighty (180) days starting
from _________ being the date fixed for the submission of Tenders and all demands for
payment shall be received by us within the said period.

Signed and sealed this ______________ day of _______________2019

For and behalf of

THE BANK

Page 25 of 112
 SECTION II of V

Form of AGREEMENT

Page 26 of 112
 FORM OF AGREEMENT

TENDER NAME:
TENDER No.

(NOTE TO TENDERERS: PLEASE DO NOT FILL OUT THE BLANKS IN THIS FORM
DURING THE TENDERING STAGE)

THIS AGREEMENT MADE IS ENTERED TO AND MADE IN ABU DHABI U.A.E. THIS
…....………................... DAY OF…......... YEAR TWO THOUSAND AND ……………… BUT
EFFECTIVE FROM THE …………… DAY OF …………., YEAR TWO THOUSAND AND ----------
----------- .

BY AND BETWEEN
ABU DHABI AGRICULTURE AND FOOD SAFETY AUTHORITY (ADAFSA) duly
organised under the laws of Abu Dhabi, having its postal address as P.O. Box 52150,
Abu Dhabi, U.A.E. (hereinafter referred to as “ADAFSA”, which expression shall, where
the context so permits, include its successors-in-interests and assignees) of the one
part;
AND
[SERVICE PROVIDERT’S NAME] M/s.………………………… duly organised under the laws
of Abu Dhabi, and operating through its branch in Abu Dhabi with Municipality Trade
License No. ________ and Commercial Registration No. _________ in Abu Dhabi Chamber of
Commerce and Industry – Membership No. __________, having its postal address as P.O.
Box …………, Abu Dhabi, U.A.E. (hereinafter referred to as “SERVICE PROVIDERT” which
expression shall, where the context so permits, include his successors-in-interest and
assignees) of the other part.
WHEREAS
1. ADAFSA desires to have certain specialised SERVICES performed as hereinafter
specified.
2. SERVICE PROVIDER represents that he has the necessary experience, capability
and competent personnel to carry out such SERVICES, and is willing to do so on
the terms and conditions herein contained.

Page 27 of 112
NOW, THEREFORE, IN CONSIDERATION OF THE MUTUAL COVENANTS HEREIN
CONTAINED, IT IS HEREBY AGREED AND DECLARED BY AND BETWEEN THE PARTIES
HERETO AS FOLLOWS:
1. In this AGREEMENT, words and expressions shall have the same meanings
as are respectively assigned to them in the Conditions of the AGREEMENT
hereinafter referred to, except where the context otherwise requires.

2. The following documents, which are listed in accordance with their order
of priority, shall be deemed to form and be read and construed as part of
this AGREEMENT:

(i) This Form of AGREEMENT.

(ii) All post tendering correspondence, which includes, but is not limited to,
the following:
- ADAFSA’s Letter of Award Ref. No. ………………………………, dated ………. ,
and SERVICE PROVIDERT’s Acknowledgement on the Letter of Award
dated ………..
- Other relevant post tendering correspondence (PN: list any other
significant Post Tendering Correspondence, after checking with ADAFSA
Contracts Manager).
(iii) Addenda/Clarifications.
(iv) Section III : Conditions of the AGREEMENT and Annexes.
(v) Section III : Annexure A “Scope of SERVICES”.
(vi) Section IV : Bills of Quantities/Pricing Schedule (Priced
Part).
(vii) SERVICE PROVIDERT’S offered Bid (Priced and Un-priced).

3. In consideration of the payments to be made by ADAFSA to the SERVICE

PROVIDER as hereinafter mentioned, the SERVICE PROVIDER hereby covenants
with ADAFSA to execute and complete the SERVICES and remedy any defects
therein in conformity in all respects with the provisions of the AGREEMENT
within the following periods

The time to carry out the SERVICES is estimated as....................

The detailed information of Scope of SERVICES to be performed by the SERVICE

PROVIDERT, Annexure A.

Page 28 of 112
4. ADAFSA hereby covenants to pay the SERVICE PROVIDER in consideration of
the execution and completion of the SERVICES and the remedying of defects
therein the CONTRACT PRICE of Dirhams __________________ (Dhs. ___________) or
such other sum as may become payable under the provisions of the
AGREEMENT at the times and in the manner prescribed by the AGREEMENT.

Page 29 of 112
IN WITNESS WHEREOF, THE PARTIES HERETO HAVE ENTERED INTO THIS AGREEMENT
AS OF THE DAY AND YEAR ABOVE WRITTEN.

1. Signed and delivered for and on behalf of :

ABU DHABI AGRICULTURE AND FOOD SAFETY AUTHORITY (ADAFSA)

____________________________________________________
By :
Title :
Date :

Signed and delivered for and on behalf of:

____________________________________________________
By :
Title :
Date :

Page 30 of 112
 SECTION III of V

Conditions of AGREEMENT and Annexes

Page 31 of 112
 SECTION III of V
Conditions of AGREEMENT and Annexes

Contents
1. General Conditions

Article 1 : Definitions
Article 2 : Scope of SERVICES
Article 3 : Duration and Schedule
Article 4 : Performance of SERVICES
Article 5 : Services to be provided by ADAFSA
Article 6 : Service Provider Representatives
Article 7 : Financial Entitlements
Article 8 : Variation
Article 9 : Taxes and Duties
Article 10 : Performance Bank Guarantee
Article 11 : Confidentiality
Article 12 : Liability, Indemnity and Insurance
Article 13 : Applicable Law
Article 14 : AGREEMENT Interpretation & Entire AGREEMENT
Article 15 : Assignment
Article 16 : Suspension
Article 17 : Termination
Article 18 : Subcontracting
Article 19 : Independent SERVICE PROVIDER
Article 20 : Conflict of Interest
Article 21 : Force Majeure
Article 22 : Liens and Claims
Article 23 : Waiver
Article 24 : Copyright
Article 25 : In Case of Demise of SERVICE PROVIDERT
Article 26 : Notices and Addresses
Article 27 : Completion
Article 28 : Bankruptcy
Article 29 : Optional Items

2. Special Conditions

Article 1  Interpretation of Special Conditions

Article 2  Coordination Procedure
Article 3  Codes and Standards
Article 4  Inspection by ADAFSA
Article 5  Safety
Article 6  Approvals
Article 7  Terms of Payments

Page 32 of 112
3. Appendix To Conditions

4. Annexes:

Annexure A. Scope of SERVICES

Annexure B. Time Schedule and SERVICE PROVIDERT’S Resources:
1. Key Dates
2. Overall Time Schedule
3. SERVICE PROVIDERT’S Proposed Work Plans and
Methods
4. Personnel and Project Organisation
Annexure C. Services Provided by ADAFSA
Annexure D. Bills of Quantities/ Pricing Schedule:
1. General Provisions, Pricing Details and Notes
2. Bills of Quantities/ Pricing Schedule (Unpriced Part)
Annexure E. Form of Performance Bank Guarantee and Advanced Bank
Guarantee
Annexure F. Acceptance Certificates and Release Letter:
1. Acceptance Certificates
2. Release Letter

Page 33 of 112
 1. GENERAL CONDITIONS

Page 34 of 112
 GENERAL CONDITIONS

1. DEFINITIONS

For the purpose of this AGREEMENT, the words and expressions listed hereunder shall
have the meanings hereby assigned to them except where the context otherwise
requires:

AGREEMENT Means the agreement concluded between the SERVICE

PROVIDER& ADAFSA and includes the Form of AGREEMENT,
these General Conditions, Special Conditions, Annexes 'A'
through 'F' together with Section IV (Priced Bills of
Quantities).

ANNEXURE are those attached hereto as part of this AGREEMENT.

ADAFSA/ Employer Means ABU DHABI AGRICULTURE AND FOOD SAFETY

AUTHORITY (ADAFSA) and its successors-in-interest and
assigns.

SERVICE PROVIDERT Means a company (ies), jointly or separately appointed by

ADAFSA to perform SERVICES under this AGREEMENT.

CONTRACT and have the same meaning.

AGREEMENT

CONTRACT PRICE means the sum to be paid to SERVICE PROVIDER by ADAFSA

and AGREEMENT under this AGREEMENT, as per Article 7.
PRICE
FINAL ACCEPTANCE means the certificate signed by ADAFSA at the end of the warranty
CERTIFICATE period(s) and after all pertinent obligations of the WORKS/SERVICES
have been fulfilled by CONTRACTOR/ SERVICE PROVIDER.
PROVISIONAL means the certificate signed by ADAFSA, when CONTRACTOR/
ACCEPTANCE SERVICE PROVIDER has successfully completed and handed over
CERTIFICATE the WORKS/SERVICES to ADAFSA.

PARTY/PARTIES means ADAFSA and/or SERVICE PROVIDERT.

SUB-CONTRACTOR means any person or persons, firm, partnership, corporation

(S) or combination thereof employed for the performance of the
SERVICES by SERVICE PROVIDER other than employees of
the SERVICE PROVIDERT.

RELEASE LETTER means the letter issued by SERVICE PROVIDER on

completion, releasing ADAFSA from all claims and demands.

SERVICES means all SERVICES to be performed by SERVICE PROVIDER

as described in ANNEXURE "A".

Page 35 of 112
 SITE means all the lands/areas and other places on, under, in or
through which the SERVICES are to be executed, and any
other land/areas or places provided by ADAFSA, for the
purpose of carrying out the scope of SERVICES; and as
summarised in the Appendix to Conditions.

SCHEDULE means the time table for implementation of SERVICES as set

out in ANNEXURE "B".

CONTRACTOR means any person or persons, firm, partnership, corporation

or combination thereof (including its SUBCONTRACTOR),
other than the SERVICE PROVIDERT, employed for the
performance of the WORKS by ADAFSA

WORKS means such identifiable works and activities necessary to be

implemented and put into operation and to be performed by
CONTRACTOR independent from SERVICE PROVIDERT.

DAY,WEEK, MONTH means Gregorian Calendar Day, Week, Month or Year.

OR YEAR

2. SCOPE OF SERVICES

Subject to the terms and conditions of this AGREEMENT, SERVICE PROVIDER

undertakes to provide ADAFSA with the SERVICES as described in Annexure-A. The
Scope of SERVICES may be increased or decreased by ADAFSA at any time in accordance
with the provisions of this AGREEMENT.

3. DURATION AND SCHEDULE

3.1 This AGREEMENT shall come into force on the effective date above written in the Form
of AGREEMENT and shall continue until SERVICE PROVIDER has completed the
SERVICES, as approved by ADAFSA and as evidenced by the signature by ADAFSA of the
COMPLETION CERTIFICATE, subject to the provisions for earlier termination contained
in Article 17.

3.2 The SERVICES shall be commenced and be completed in accordance with the
SCHEDULE, as set forth in ‘Annexure B’.

3.3 DELAY PENALTY FOR LATE COMPLETION

a) SERVICE PROVIDER shall pay to ADAFSA, except in case of Force Majeure and /or due
to ADAFSA s default, delay penalty for his failure to meet the date of completion of
SERVICES as defined in the SCHEDULE. Payment of delay penalty hereunder shall be as
stated in the Appendix to Conditions.

Page 36 of 112
b) ADAFSA may, without prejudice to any other method of recovery, deduct the amount of
such delay penalty from any monies due or which may become due to SERVICE
PROVIDERT.

c) The payment of such penalty shall not relieve SERVICE PROVIDER from the obligation
to complete the SERVICES or from any of SERVICE PROVIDER other obligations and
liabilities under this AGREEMENT.

4. PERFORMANCE OF SERVICES

4.1 SERVICE PROVIDER warrants that he shall perform the SERVICES in a professional and
highly skilled manner consistent with such good industry practices as are customarily
employed and are in accordance with established codes and standards and meet the
requirements stated in the AGREEMENT.

4.2 In the event of any discrepancy, error or deficiency in the SERVICES, ADAFSA shall notify
SERVICE PROVIDER in writing of the same and SERVICE PROVIDER shall:

a) re-perform without delay, at SERVICE PROVIDERT's cost and expense, the

objected part of the SERVICES so as to conform to the contractual requirements,
and

b) Indemnify ADAFSA for the resulting material damages, losses or costs incurred
or suffered by SERVICE PROVIDER provided that such damages, losses or costs
are attributable to the discrepancy, error or deficiency in the SERVICES or the
performance thereof by or on behalf of SERVICE PROVIDERT.

4.3 If SERVICE PROVIDER fails to meet his warranty obligations or to perform the
SERVICES or rectify or remedy any defects or deficiencies in the SERVICES all as
specified in sub-article 4.2 hereof within a reasonable time after receipt of a written
notice by ADAFSA to do so, then ADAFSA shall re-perform the SERVICES or rectify or
remedy the defects or deficiencies or procure others to do so and SERVICE PROVIDER
shall bear all costs incurred as a result thereof and ADAFSA shall be entitled to deduct
the whole or any cost so incurred from any monies due SERVICE PROVIDER under this
AGREEMENT.

4.4 SERVICE PROVIDER warrants that the personnel assigned by him under this
AGREEMENT will be skilled, experienced and specialist in their respective fields and
capable of doing the work required from them. If ADAFSA ascertains that an employee
of SERVICE PROVIDER or sub-contractor misbehaves or is inefficient or unsuitable in
regard to his qualifications or experience, or neglects his obligations or becomes
undesirable for any other reason, SERVICE PROVIDER shall immediately evict such
person from SITE if required by ADAFSA, and he shall be replaced by an acceptable and
qualified person. If the repatriation of such a person becomes necessary, then SERVICE
PROVIDER shall incur all expenses resulting there from regardless of the reasons
therefore. This action shall not exempt SERVICE PROVIDER from any of his obligations
under the AGREEMENT, nor shall it entitle him to claim any compensation.

4.5 SERVICE PROVIDER shall submit to ADAFSA for review and approval the Curriculum
Vitae of his personnel assigned to carry out the SERVICES. ADAFSA may then or at any
time during the continuance of this AGREEMENT request SERVICE PROVIDER to

Page 37 of 112
 propose substitutes for any of SERVICE PROVIDERT's personnel assigned as aforesaid
and SERVICE PROVIDER shall promptly comply with such request.

4.6 SERVICE PROVIDER shall promptly review all data, information, designs and drawings
provided by ADAFSA hereunder and promptly bring to the attention of ADAFSA in
writing all things which in SERVICE PROVIDERT's opinion appear to be deficiencies,
inaccuracies, omissions, contradictions or ambiguities in such data, information,
designs and drawings.

4.7 Where any part of the SERVICES is required to be performed in the Emirate of Abu
Dhabi, the following conditions shall apply:

4.7.1 ADAFSA shall allow SERVICE PROVIDER access to so much of the SITE where
the SERVICES are to be carried out as ADAFSA may determine and shall advise
SERVICE PROVIDER of ADAFSA's rules and regulations regarding safety,
personnel and vehicle movements on its properties and SERVICE PROVIDER
shall comply with such rules, regulations and limitations.

4.7.2 ADAFSA normal working hours are 40 hours per week spread over five days;
Sunday through Thursday. Friday and Saturday as well as Official Holidays
shall be off-days.

4.7.3 SERVICE PROVIDER shall be responsible for and shall obtain the approval of
ADAFSA prior to the performance of the SERVICES. Whenever performance of
the SERVICES on ADAFSA 's property or at its facilities coincides with the
activities or operations of others for ADAFSA, SERVICE PROVIDER shall first
obtain ADAFSA 's prior approval of the sequence and scheduling of the
SERVICES and shall not interfere with operations or facilities except to the
extent of such approval.

4.7.4 ADAFSA shall have the right at all reasonable times to supervise the
performance of the SERVICES by SERVICE PROVIDERT. The supervision of the
SERVICES by ADAFSA shall not be deemed acceptance thereof by ADAFSA, and
shall not relieve SERVICE PROVIDER from any of his obligations set forth in this
AGREEMENT.

4.7.5 SERVICE PROVIDER and his employees shall comply with ADAFSA 's rules and
regulations (including any subsequent changes or instructions as may be issued
from time to time) concerning health, safety, security and welfare.

4.7.6 Unless otherwise agreed between the PARTIES, SERVICE PROVIDER hall be
solely responsible for and, where applicable, shall provide at his sole cost and
expense all passports, visas, no objection certificates, work permits, residence
visas, certificates of medical fitness, drivers licences, security passes, and all
other permits and documentation as may be required for his employees to
perform the SERVICES.

Without prejudice to SERVICE PROVIDERT'S responsibility to ensure that each

of his employees satisfies all statutory and regulatory requirements to proceed
to and perform SERVICES, ADAFSA will, upon written request provide
assistance to SERVICE PROVIDER in obtaining immigration and security

Page 38 of 112
 permits by furnishing to SERVICE PROVIDER letters of support as may be
necessary addressed to the relevant authorities.

The provision of such letters shall not relieve SERVICE PROVIDER from his
obligations to obtain the security passes, visas and to commence the SERVICES
in accordance with this AGREEMENT.

4.7.7 All medical treatment or hospitalisation of SERVICE PROVIDER personnel

including, without limitation, first aid, medical examinations, vaccinations, and
inoculations shall be provided by SERVICE PROVIDER at his sole cost and
expense; provided, however, that in the event of emergency and without
prejudice to the provisions of Article 12 of the AGREEMENT, ADAFSA will, to the
extent available, provide, at the then current rates and charges, emergency
medical treatment to SERVICE PROVIDERT's personnel who are performing
SERVICES under this AGREEMENT.

Upon the occurrence of any infectious disease at SITE, SERVICE PROVIDER shall
immediately inform the competent health authority of the name and address of
the patient and shall report the absence or repatriation of the patient due to the
infectious disease.

SERVICE PROVIDER shall inform ADAFSA of any accident occurring at SITE or

in its vicinity, particularly in the case of death or injuries to persons or damage
to property. Such notice shall contain all details and statements of witnesses.
Further, SERVICE PROVIDER shall advise the state authorities concerned of
such accidents.

4.7.8 SERVICE PROVIDER hall have no claim for extra payment nor shall he be
relieved or excused from any obligation under this AGREEMENT as a result of
any lack of knowledge as to the nature of the SITE, means of access, local
facilities, labour conditions and practices, or similar matters affecting
performance of the SERVICES.

4.7.9 SERVICE PROVIDER hall give preference to the employment of UAE nationals.

5. SERVICES TO BE PROVIDED BY ADAFSA

ADAFSA shall provide to SERVICE PROVIDER such services as are described in
Annexure-C.

6. SERVICE PROVIDERREPRESENTATIVES

6.1 Upon coming into force of this AGREEMENT, SERVICE PROVIDER shall designate a
competent authorised representative acceptable to ADAFSA to represent and act for
SERVICE PROVIDER (hereinafter referred to as SERVICE PROVIDERT’s Representative)
and shall inform ADAFSA in writing of the name and address of such representative
and the scope of his authority. All notices, determinations, directions, instructions and
other communications given to SERVICE PROVIDERT’s authorised representative by
ADAFSA shall be deemed to be given to SERVICE PROVIDER as to all matters pertaining
to this AGREEMENT and the performance of the PARTIES hereunder. SERVICE
PROVIDER shall not change the SERVICE PROVIDERT’s Representative without written
approval of ADAFSA.

Page 39 of 112
6.2 ADAFSA shall appoint and maintain an individual who shall be authorized to act on
behalf of ADAFSA (hereinafter referred to as ADAFSA’s Representative) and with
whom SERVICE PROVIDER may consult at any reasonable time and whose instructions,
requests and decisions will be binding upon ADAFSA as to all matters pertaining to this
AGREEMENT and the performance of the PARTIES hereunder.

7. FINANCIAL ENTITLEMENTS

7.1 CONTRACT PRICE

In consideration of performing the SERVICES in full conformity with the AGREEMENT,
ADAFSA shall pay to SERVICE PROVIDER e CONTRACT PRICE as specified in Section IV
of V (Pricing Schedule) in the manner set forth in Sub-Article 7.2 and 7.3 below as full
and final remuneration.

7.2 INVOICING
SERVICE PROVIDER shall submit to ADAFSA detailed invoices in respect of the
SERVICES. Invoices should be submitted in one (1) original, clearly stamped
“ORIGINAL” and three (3) copies to ADAFSA’s Finance.

The invoices shall:

− bear the reference to this AGREEMENT
− clearly state the reason for which payments or phase payments are required.
− be supported by all the necessary documents to enable ADAFSA to review and
accept them.

7.3 PAYMENT TERMS

a) Upon receipt of each invoice, ADAFSA shall review it and should the payment
deemed to be due under the AGREEMENT, ADAFSA shall approve the said
invoice and payment shall be made to SERVICE PROVIDER within the time
stipulated in the Appendix to Conditions, taking into consideration any
advances issued by ADAFSA.

b) Should the invoice (the ‘original invoice’) be objected to wholly or in part by

ADAFSA, ADAFSA shall within fifteen (15) days from receipt thereof return the
invoice to SERVICE PROVIDER for revision, specifying the item or items to
which ADAFSA objects and the reasons for such objection. SERVICE PROVIDER
shall promptly make out and return to ADAFSA two invoices, one invoice (the
‘un-objected invoice’) being in respect of the un-objected part of the original
invoice and the other (the ‘revised invoice’) being in respect of the objected part
of the original invoice. The time for payment in respect of the un-objected
invoice shall run from the date of receipt by ADAFSA of the ‘original invoice’
and the time for payment in respect of the ‘revised invoice’ shall run from the
date of receipt by ADAFSA of the ‘revised invoice’. If the ‘revised invoice’ is
objected to wholly or in part, then the above procedure shall be repeated for the
last time after which ADAFSA shall pay either the whole of the last ‘revised
invoice’ or that part thereof accepted by ADAFSA.

Page 40 of 112
 c) No payment shall be made by ADAFSA until receipt of the Bank Guarantee
required under Article 10 and copies of insurance policies required under this
AGREEMENT.

d) Without waiver or limitation of any of its rights under the AGREEMENT or at

law, ADAFSA shall be entitled to deduct from any moneys due SERVICE
PROVIDER under the AGREEMENT any and all amounts of any debt due from
SERVICE PROVIDER to ADAFSA.

e) The payment procedure referred to in this Sub-article shall apply mutatis

mutandis to the payment of such amounts as they become due to SERVICE
PROVIDER as a result of variation or of other terms of this AGREEMENT.

8. VARIATION
8.1 If a VARIATION to the SERVICES is required, ADAFSA shall initiate such VARIATION by
forwarding to SERVICE PROVIDER a written request describing the nature of the
VARIATION requested. SERVICE PROVIDER shall prepare and forward to ADAFSA a
statement of the consequences of such VARIATION to:
• SCHEDULE
• Expenses or savings anticipated
• Cost incurred by SERVICE PROVIDER for performance of such additional work.
• Anticipated benefits to be achieved.
• Impact of “not doing” the variation.

If ADAFSA decides the VARIATION should be carried out, it shall give its written
acceptance of the said statement.

8.2 The prices for the VARIATION shall be established by reference to the applicable rates
specified in the AGREEMENT or if no such rates exist, a fair valuation of the work to be
performed or to be deleted.

8.3 No VARIATION shall result where it is within the Scope of SERVICES or is due to
SERVICE PROVIDERT's failure to comply with this AGREEMENT.

8.4 If during the performance of SERVICES, SERVICE PROVIDER is of the opinion that any
instruction received from ADAFSA affecting the SERVICES should be treated as a
VARIATION, he shall notify ADAFSA in writing within 2 days, from receipt of such
instruction. The burden of demonstrating that such instruction or matter constitutes a
VARIATION shall be upon SERVICE PROVIDERT. If SERVICE PROVIDER fails to so notify
ADAFSA of its opinion, any work or SERVICES carried out pursuant to such instruction
or any other development affecting the SERVICES shall not be construed as a
VARIATION.

8.5 Notwithstanding any dispute between ADAFSA and SERVICE PROVIDER as to whether
instructions constitute a VARIATION or not, SERVICE PROVIDER shall forthwith
proceed with carrying out the SERVICES in accordance with ADAFSA 's instructions
pending settlement, as soon as possible, of whether such instructions constitute a
VARIATION or not.

Page 41 of 112
8.6 No such VARIATION shall in any way vitiate or invalidate this AGREEMENT but the
value, if any, of such VARIATION shall be taken into account in ascertaining the amount
of the AGREEMENT PRICE.

9. TAXES AND DUTIES

a) Words or expressions used in this clause which are defined in the VAT Law have
the same meaning in this clause.

b) The parties agree that any amount referred to in this agreement is a reference to
that amount expressed on a VAT exclusive basis, unless indicated otherwise.

c) To the extent that VAT is payable by the supplier in respect of any supply made by
that party (Supplier) to another party (Recipient) under or in connection with this
agreement, the consideration to be provided under this agreement for that supply
is increased by an amount equal to the VAT exclusive consideration (or its VAT
exclusive market value if applicable) multiplied by the rate of VAT applicable to
that supply.

d) Provided that the Supplier has issued a valid Tax Invoice to the Recipient in
respect of the supply, the Recipient must pay the additional amount payable under
clause (c) to the Supplier at the same time as the VAT exclusive consideration is
otherwise required to be provided. If the Supplier has not issued a valid Tax
Invoice prior to the time the VAT exclusive consideration is payable, the Recipient
must pay the additional amount under clause (c) to the Supplier upon receipt of a
valid Tax Invoice.

e) To the extent any of the consideration for a supply made under or in connection
with this agreement is non-monetary, the parties will treat the amount of non-
monetary consideration as exclusive of VAT. The VAT amount payable for the
supply is to be paid upon receipt of a valid Tax Invoice or at such other time
agreed between the parties.

f) Whenever an adjustment occurs in relation to any Taxable Supply made under or

in connection with this agreement, the Supplier must determine the net VAT in
relation to the supply (taking into account any adjustment) and if the net VAT
differs from the amount previously paid under clause (c) or otherwise included in
any consideration expressed to be inclusive of VAT, the amount of the difference
must be paid by, refunded to or credited to the Recipient, as applicable and the
Supplier shall issue a Tax Credit Note or Tax Invoice to the Recipient.

g) If one of the parties to this agreement is entitled to be reimbursed or indemnified

for a loss, cost, expense or outgoing incurred in connection with this agreement,
then the amount of the reimbursement or indemnity payment must first be
reduced by an amount equal of any Input Tax to which the party being reimbursed
or indemnified is entitled in relation to that loss, cost, expense or outgoing and
then, if the amount of the payment is consideration or part consideration for a
Taxable Supply, it must be increased on account of VAT in accordance with clause
(c).

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10. PERFORMANCE BANK GUARANTEE
Within fifteen (15) days from the effective date of the AGREEMENT, SERVICE
PROVIDER shall provide ADAFSA with an irrevocable and unconditional Bank
Guarantee issued in accordance with the wording of Annexure 'E' by a bank in Abu
Dhabi acceptable to ADAFSA and payable to ADAFSA on first demand and valid up to
two months after the completion of obligations covered by this AGREEMENT.

Such Bank Guarantee shall be for an amount equal to the percentage stated in the
Appendix to Conditions, which amount shall be increased proportionally should the
said estimated CONTRACT PRICE be increased.

Such Bank Guarantee, the cost of which shall be borne by SERVICE PROVIDERT, shall
be to secure SERVICE PROVIDERT's obligations under this AGREEMENT
notwithstanding any variations, alterations or extensions of time that may be given or
agreed upon.

11. CONFIDENTIALITY
11.1 SERVICE PROVIDER undertakes during and after completion or termination of this
AGREEMENT:

a) to keep confidential in safe custody all ADAFSA confidential information and

not to disclose the same to any third party;

b) not to use any ADAFSA confidential information for any purpose other than in
connection with the AGREEMENT;

c) to limit access to ADAFSA confidential information to those of its employees

who reasonably require such information for the purposes of this AGREEMENT
and to take reasonable steps to ensure that each such employee shall observe
the restrictions as to confidentiality, disclosure and use;

d) to take all measures to ensure that no breach occurs as a result of SERVICE

PROVIDERT's actions with respect to the secrecy provisions of ADAFSA 's
agreements with Process Licensors, Engineering Service Provider and other
third parties.

11.2 For the purposes of this Article 11 "Confidential Information" shall mean any know-
how, as well as any other knowledge, data or information of a technical, commercial or
financial nature which is furnished to or obtained by SERVICE PROVIDER directly or
indirectly, under this AGREEMENT and which is not in the Public Domain.

11.3 SERVICE PROVIDER shall indemnify ADAFSA against all claims, liabilities, actions or
costs, (including legal expenses) arising out of infringement or alleged infringement of
any patent or copyright in connection with the SERVICES rendered under this
AGREEMENT which may be claimed by third party.

11.4 SERVICE PROVIDER all keep harmless and indemnify ADAFSA at all times from and
against all claims, proceedings and actions for or on account of any infringement by
SERVICE PROVIDER of any patent rights, design, trade mark or name or other protected
right, licensed process in respect of any part of the SERVICES and from and against all

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 claims, demands, proceedings, damages, costs, charges and expenses whatsoever in
respect thereof or in relation thereto.

11.5 The obligations contained in this Article shall continue notwithstanding the completion
of the SERVICES or the termination of this AGREEMENT.

12. LIABILITY, INDEMNITY AND INSURANCE

12.1 SERVICE PROVIDER shall exercise all reasonable skill, care and diligence in the
discharge of its obligations under this AGREEMENT but in respect of any loss or damage
which in any way arises out of or is connected with the performance or non-
performance by SERVICE PROVIDER of such obligations the liability of SERVICE
PROVIDER shall be limited to any case of negligence or default on its, part and shall
consist solely on satisfactory performance or re-performance, as the case may be, by
SERVICE PROVIDER and at no cost to ADAFSA of the obligation in question, to the
exclusion of all other liability.

12.2 SERVICE PROVIDER shall keep ADAFSA, its servants or agents indemnified and hold
harmless against any claims, costs , actions or proceedings brought or instituted
against ADAFSA, its Employees servants or agents by any of SERVICE PROVIDERT'S
employees, servants or agents or any other party in connection with, relating to or
arising out of the performance of the SERVICES under this AGREEMENT.

12.3 Without limitation to its obligations and responsibilities during the whole period of this
AGREEMENT, SERVICE PROVIDER shall obtain and maintain at its Parent own
expenses, in the joint names of ADAFSA, SERVICE PROVIDER and its SUB-
CONTRACTORS ( if any ) .

A Workmen's Compensation and EMPLOYER’s Liability Insurance Policy with a limit

of liability as stated in the Appendix to Conditions and shall cause his Insurers or
Underwriters thereof to waive their rights of subrogation against ADAFSA, its
employees, servants, agents, representatives, subsidiaries and all other companies in
ADAFSA 's Group.

12.4 ADAFSA shall have no responsibility whatsoever for any loss of or damage to any
property or personal effects belonging to SERVICE PROVIDERT's employees, his
servants or agents or to those of SERVICE PROVIDERT's SUBCONTRACTOR(S).

12.5 SERVICE PROVIDER shall prior to commencement of services under the Agreement
submit all original insurance policies to ADAFSA Insurance and Risk Management
Department for examination and approval, together with the evidence that the policy
premium has been paid to Insurers and shall be maintained in force throughout the
duration of the AGREEMENT. Approval by ADAFSA of any Insurer or Terms and
Conditions of Insurance submitted by SERVICE PROVIDER shall not relieve the SERVICE
PROVIDER from any of his obligations and liabilities under or arising from this
AGREEMENT or general at law.

12.6 All deductibles or liabilities in excess of the indemnities provided under the insurances
effected by SERVICE PROVIDERT/SUBCONTRACTOR shall be for the account of and
paid by SERVICE PROVIDER or its SUBCONTRACTOR ( if any ).

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12.7 The arranged insurance shall be affected with National and/or International Insurance
Company (ies) officially operating under the applicable law of UAE.

12.8 INSURANCE CLAIMS PROCEDURE

SERVICE PROVIDER shall notify ADAFSA, or person appointed, of any occurrence likely
to give rise to a claim under sub-articles above as soon as possible but in any event
within seven (7) days of such occurrence. SERVICE PROVIDER shall also submit all the
claim documents to the Insurers directly as soon as possible and in any event within
thirty (30) days of such occurrence and shall handle all claim negotiations directly with
the Insurers in co-ordination with ADAFSA for settlement of the claim. Actual
settlement of the claim/claims shall be effected by the Insurers directly to ADAFSA 's
account. Once the claim amount is settled by the Insurers, ADAFSA shall reimburse
SERVICE PROVIDER the claim amount due to SERVICE PROVIDERT.

12.9 Service Provider hereby indemnifies ADAFSA against all claims, demands, costs, charges
and expenses arising from and in respect of the risks and liabilities assumed by SERVICE
PROVIDER or SUB-CONTRACTORS( if any ) stated in the above sub-articles wherever or
not such claims, demands, costs, charges and expenses are covered under insurances
effected by SERVICE PROVIDEROR its SUB-CONTRACTOR'S ( if any ).

13. APPLICABLE LAW

13.1 The construction, validity and performance of this AGREEMENT and legal relations of
the PARTIES hereto shall be governed by the laws of Abu Dhabi and the U.A.E. Such
laws include without limitation any ordinance, rule, decree, regulation or order of any
governmental authority or agency of Abu Dhabi or the U.A.E. (state, national, municipal,
local or other).

13.2 SERVICE PROVIDER acknowledges that the laws of the Emirates of Abu Dhabi and the
U.A.E. comprise, inter-alia, laws prohibiting the importation of products or components
originating in or manufactured, produced or furnished by nationals or residents of or
companies incorporated in Israel.

13.3 Any dispute, claim or difference arising out of or related to this AGREEMENT or breach
thereof shall first be referred to the parties for an amicable settlement and shall, in the
event such referral fails, be finally settled by the courts of Abu Dhabi in accordance with
Abu Dhabi laws.

14. AGREEMENT INTERPRETATION AND ENTIRE AGREEMENT

14.1 The Articles of these General Conditions and the Annexures attached hereto shall be
read and construed as a whole and as complementing one another, but if there should
be any conflict or discrepancy between the Articles and the said Annexures, the Articles
shall prevail. Headings are given for guidance and convenience only and shall not affect
the interpretation of the AGREEMENT.

14.2 This AGREEMENT, including the Annexures attached hereto, embodies the entire
agreement between SERVICE PROVIDER and ADAFSA with respect to the SERVICES.
The PARTIES shall not be bound by or be liable to any statement, representation,
promise, inducement or understanding of any kind or nature not set forth herein. No
changes, amendments or modifications of the terms or conditions of the AGREEMENT
shall be valid unless reduced to writing and signed by the PARTIES.

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15. ASSIGNMENT
15.1 SERVICE PROVIDER shall not assign or transfer the AGREEMENT, or any part thereof nor
shall he assign or transfer any share or interest therein in any manner or degree without
the prior written consent of ADAFSA. Notwithstanding any assignment to which
ADAFSA has given consent, SERVICE PROVIDER shall remain responsible to ADAFSA for
the proper performance by the assignee of the SERVICES.

15.2 ADAFSA shall have the right to assign or transfer the AGREEMENT or any part thereof
or any share or interest therein without the consent of SERVICE PROVIDER but
ADAFSA shall inform SERVICE PROVIDER of such event.

16. SUSPENSION
16.1 ADAFSA shall have the right to suspend partly or as a whole at any time the
performance of the SERVICES. In such event, ADAFSA shall pay to SERVICE PROVIDER
any justified costs incurred by SERVICE PROVIDER by reason of such suspension to the
exclusion of any other direct, indirect, or consequential damages or loss of anticipated
profits which may be occasioned on account of such suspension.

16.2 Notwithstanding any dispute arising between SERVICE PROVIDER and ADAFSA during
the execution of the SERVICES, SERVICE PROVIDER shall bind himself not to suspend or
delay for any reason the performance of all or any part of the SERVICES.

17. TERMINATION

17.1.1 ADAFSA shall have the right to terminate this AGREEMENT by means of issuing a thirty
(30) days’ notice by a registered letter to be served by ADAFSA to SERVICE PROVIDERT,
at his address stated in AGREEMENT, in, but not limited to any of the following cases:

a. SERVICE PROVIDERbecomes bankrupt or insolvent or commits any act that

may cause it to become bankrupt.

b. SERVICE PROVIDERis in material breach of any of its obligations under this

Agreement and either such breach is incapable of remedy or is capable of
remedy and SERVICE PROVIDERwill have failed substantially to remedy that
breach within thirty (30) Working Days of receipt of written notice from
Employer specifying the breach and requiring its remedy. For the avoidance of
doubt the following shall, without limitation, constitute a material breach:

(i) If SERVICE PROVIDER stops or suspends the

WORKS/SERVICES totally or any part thereof for a period of
fifteen (15) successive Working Days without appropriate
and valid justification.

(ii) If SERVICE PROVIDER withdraws from or abandons the

WORKS/SERVICES.

(iii) If SERVICE PROVIDER refuses or omits to apply the written

instructions issued to him by Employer without reasonable
justification which should be duly submitted in writing, at the
time, to Employer within thirty (30) Working Days after
receiving a written notice from Employer.

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 (iv) If SERVICE PROVIDER tries to deceive or defraud in its
dealings with Employer.

(v) If SERVICE PROVIDER offers, or tries implicitly or explicitly, to

bribe any public officer concerned with these
WORKS/SERVICES or Employer or any of its assistants or if the
SERVICE PROVIDER or any of its Sub-Contractors offers, to
such persons, any donations, gifts, rewards to seduce such
person or persons to do or to abstain from doing any act.

(vi) If SERVICE PROVIDER assigns this Agreement or any part

thereof without the consent of Employer for the same.

c. In the case that ADAFSA and the CONTRACTOR/ SERVICE PROVIDER came to
an agreement on how to remedy the defect within the notice period, then the
termination shall be considered as void. However, if ADAFSA refuses the
suggested remedy then the notice period shall be in full effect and clause 12.1.2
shall be applicable at the time of the expiry of the notice period.

17.1.2 Results for Termination for Cause

In the event of termination for cause by Employer the following steps shall be followed:

17.1.2.1 The Payments to the SERVICE PROVIDER shall be calculated in accordance

with the provisions of the Agreement and up to the date on which notice of
termination of the WORKS/SERVICES is served on Contractor.

17.1.2.2 ADAFSA shall directly execute the incomplete WORKS/SERVICES or any part
thereof, at the expense of CONTRACTOR/ SERVICE PROVIDER, or the
remaining WORKS/SERVICES may be re-tendered or awarded to any other
CONTRACTOR/ SERVICE PROVIDER. CONTRACTOR/ SERVICE PROVIDER
shall pay the price difference and will not be eligible for any savings that may
be realised. Further, CONTRACTOR/ SERVICE PROVIDER is to meet the
administration costs arising from such procedures which are estimated at
ten per cent (10%) of the value of the WORKS/SERVICES not completed by
CONTRACTOR/ SERVICE PROVIDER.
17.1.2.3 ADAFSA has the right to evict CONTRACTOR/ SERVICE PROVIDER from the
SITE and seize all temporary structures, buildings, constructional plants,
equipment, materials, goods, etc., which are at SITE, and use them for the
completion of the WORKS/SERVICES without being responsible to
CONTRACTOR/ SERVICE PROVIDER or any other party for any damage or
loss, for whatever reason, that may be inflicted thereupon or pay rent for the
same. ADAFSA may retain such structures, buildings, constructional plants,
instruments, materials and goods even after the completion of the
WORKS/SERVICES, in security of its rights, and sell them without being
answerable for any loss that may be incurred by CONTRACTOR/ SERVICE
PROVIDER as a result of this. ADAFSA also has the right to recover all
expenses and charges incurred in excess of the value of the CONTRACT from
any amounts due to CONTRACTOR/ SERVICE PROVIDER from ADAFSA or

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 from any other government authority, in addition to its right to claim any
compensation for any damages that may be incurred by ADAFSA.
17.1.2.4 ADAFSA may withdraw and negotiate the Performance Bank Guarantee and
deposit the same in favour of ADAFSA until the final settlement of the
account of CONTRACTOR/ SERVICE PROVIDER.
17.1.2.5 ADAFSA may act on behalf of CONTRACTOR/ SERVICE PROVIDER in
agreements concluded by CONTRACTOR/ SERVICE PROVIDER for the supply
of any materials or execution of any WORKS/SERVICES provided for within
the scope of the CONTRACT.
17.1.2.6 The above provisions shall not prejudice ADAFSA's right to delete the name
of CONTRACTOR/ SERVICE PROVIDER, from whom the WORKS/SERVICES
have been terminated, from CONTRACTOR/ SERVICE PROVIDER's register
kept at ADAFSA or suspend dealing with him for a limited period determined
by ADAFSA.

17.1.3 Consequences of Termination

17.1.3.1 All rights and obligations of the Parties will cease to have effect immediately
upon termination of the Agreement except that termination will not affect:
17.1.3.1.1 ADAFSA shall make an inventory, within fifteen (15) days from the date
of the notice of termination of the WORKS/SERVICES, of all the
WORKS/SERVICES completed together with all constructional plants,
instruments, equipment and materials supplied to the site by
CONTRACTOR/ SERVICE PROVIDER. CONTRACTOR/ SERVICE
PROVIDER shall be informed, through a registered letter, of the date of
the inventory.
17.1.3.1.2 A minute of the inventory shall be made in the presence of both
PARTIES or the representatives of both parties. If CONTRACTOR/
SERVICE PROVIDER or his engineer does not participate or refuses to
sign the minute of the inventory, the same shall be noted therein and
CONTRACTOR/ SERVICE PROVIDER informed at the address
mentioned in the AGREEMENT. If CONTRACTOR/ SERVICE PROVIDER
does not inform ADAFSA, in writing, of his comments thereon, within
seven (7) days of the receipt of such notice, such a failure shall be
considered as agreement of CONTRACTOR/ SERVICE PROVIDER in
respect of the correctness of the inventory and the decision of ADAFSA
in regard to any objections or comments made by CONTRACTOR/
SERVICE PROVIDER in this connection shall be final.
17.1.3.1.3 Delay penalty shall be calculated in accordance with the AGREEMENT
and up to the date on which notice of termination of the
WORKS/SERVICES is served on CONTRACTOR/ SERVICE PROVIDER.
17.1.3.1.4 Any retentions from or amounts due to CONTRACTOR/ SERVICE
PROVIDER may be withheld until the final settlement of
CONTRACTOR/ SERVICE PROVIDER's accounts.
17.1.3.1.5 Settlement of CONTRACTOR/ SERVICE PROVIDER's account shall be
made and the dues to him, after the deduction of all dues and amounts
resulting from the termination of the WORKS/SERVICES, shall be paid
to CONTRACTOR/ SERVICE PROVIDER.

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 17.1.3.2 SERVICE PROVIDER will provide exit assistance in accordance with
arrangements to be agreed pursuant to the termination.

17.1.3.3 Each Party will return to the other Party all its Confidential Information and
other data belonging to the other Party and warrant in writing that no copies
of any such Confidential Information or other such data have been retained.

17.1.3.4 The Parties agree that they will endeavour to resolve all disputes arising
under the Agreement in an amicable manner. All disputes between the
Parties arising out of or relating to the Agreement shall be solved.

17.2 Termination for Convenience

17.2.2 ADAFSA shall also have the right at its absolute discretion to terminate this
AGREEMENT for any other reason. In such event of termination, ADAFSA shall pay
to SERVICE PROVIDER for the work already performed up to termination plus
reasonable costs incurred on account of such termination.
In case of applying Termination of Convenience, Both parties are required to follow
the procedure set out in Sub Clause 14.1.3.

In case that ADAFSA decides to resort to courts a notice shall not be required to be
issued by ADAFSA, and legal proceeding and processes will be applicable.

18. SUBCONTRACTING
SERVICE PROVIDER shall not sub-contract any part of this AGREEMENT without the
prior written consent of ADAFSA. Such consent shall not relieve SERVICE PROVIDER rom
any of his obligations hereunder nor shall it create any contractual relations between
ADAFSA and the SERVICE PROVIDERT’s SUB-CONTRACTOR’S ( if any ).

19. INDEPENDENT SERVICE PROVIDERT

SERVICE PROVIDER shall act as an independent SERVICE PROVIDER in performing the
SERVICES, maintaining complete control over his employees and shall in no case
represent ADAFSA or act in its name without its prior written approval.

20. CONFLICT OF INTEREST

20.1 Service provider shall conduct his operations in a lawful manner and in a manner which
is consistent with the highest ethical standards of the business community.

20.2 SERVICE PROVIDER warrants that he has submitted to ADAFSA prior to signature of
this AGREEMENT, a description of all current contracts, undertakings, bids, letters of
intent/award, relationships, business associations, joint ventures, partnerships or
other arrangements relating to any involvement by SERVICE PROVIDER or any of his
affiliates, directly or indirectly with any aspect of the SERVICES.

20.3 Neither SERVICE PROVIDER nor any of his affiliates shall undertake any such
arrangement except for those submitted pursuant to Sub-Article 20.2 above with
respect to the SERVICES without the prior written approval of ADAFSA.

20.4 If ADAFSA deems (at its absolute discretion) that any arrangements by SERVICE
PROVIDER under Sub-Articles 20.2 and 20.3 to be prejudicial to its interest, ADAFSA
shall instruct SERVICE PROVIDER in writing to take steps to terminate such

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 arrangements or not to proceed with implementation of the same and Service provider
shall promptly comply with the said instructions.

20.5 Neither SERVICE PROVIDER nor any of his affiliates shall undertake any such
arrangement except to the extent any such arrangement has been heretofore disclosed
pursuant to Sub-Article 20.2 above or specifically permitted pursuant to Sub-Article
20.3 above.

20.6 The sums to be paid to SERVICE PROVIDER pursuant to Article 7 hereto shall constitute
the only sums he shall receive in connection with this AGREEMENT and the
performance of the SERVICES. Any remuneration, compensation or other benefit
received by SERVICE PROVIDER from third parties in connection with the performance
of the SERVICES (whether by way of gratuity, commission, finder's or agent's fee or
otherwise) may be deducted by ADAFSA. Service provider shall keep ADAFSA
informed of all such remuneration, compensation or other benefit.

21. FORCE MAJEURE

21.1 No failure or omission by either PARTY to carry out or observe any of the terms or
conditions of this AGREEMENT shall, except as herein expressly provided to the
contrary, give rise to any claim against the PARTY in question or be deemed a breach of
this AGREEMENT if such failure or omission arises from any cause which is
unpredictable, insurmountable and beyond the control of the PARTY and is generally
considered as Force Majeure (excluding strikes occurring among the employees of
SERVICE PROVIDER or its SUB-CONTRACTORS) and provided a well founded notice of
the occurrence and ending of the cause relied upon is given by the PARTY affected to
the other PARTY within three (3) days of the occurrence and ending of the same.
21.2 Should a Force Majeure event continue for more than sixty days beyond the notice given
pursuant to Sub-Article 21.1, either PARTY shall have the right to terminate this
AGREEMENT.

22. LIENS AND CLAIMS

22.1 Service provider shall protect, indemnify and hold ADAFSA harmless against any
claims, liens, or charges whatsoever made, exercised or asserted against ADAFSA or its
property by SERVICE PROVIDERT's employees or its SUBCONTRACTORS ( if any ), or
by any other person whomsoever resulting in any stoppage and/or delay of SERVICES
whether by judicial action or not and arising from or in respect of SERVICE
PROVIDERT's performance of SERVICES.

22.2 ADAFSA shall promptly advise SERVICE PROVIDER of any such claim as is referred to
in sub-article 22.1 above and shall allow SERVICE PROVIDER a reasonable period
within which to settle or otherwise dispose of the same at no cost to ADAFSA. If
SERVICE PROVIDER is unable to settle or otherwise dispose of the claim as aforesaid
within such period, it shall upon receiving written demand from ADAFSA, immediately
reimburse ADAFSA all sums which ADAFSA may actually pay in respect of the said
claims together with all costs and expenses, including all legal fees and expenses
whatsoever on a full indemnity basis, incurred in connection with such claims.

22.3 Without prejudice to Sub-Article 22.2 above, Service provider shall, on receiving
written notice from ADAFSA, or on otherwise becoming aware of any asserted lien or
charge which is of the kind described in Sub-Article 22.1 and which interferes with

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 ADAFSA 's free control of assets or with due and timely performance of SERVICES,
immediately procure the release or discharge of such lien or charge at its own expense,
and shall reimburse ADAFSA for any cost or expense suffered or incurred as a result of
the imposition of the lien or charge.

Should SERVICE PROVIDER fail to procure the release or discharge of the lien or charge
within 30 days of first receiving ADAFSA 's said written notice or otherwise becoming
aware of the lien or charge, ADAFSA may procure the release or discharge of the lien or
charge at its own expense and Service provider shall indemnify and hold ADAFSA
harmless against and immediately reimburse ADAFSA for all losses, costs and expenses
whatever (including all legal costs and expenses whatsoever on a full indemnity basis)
incurred in doing so.

22.4 Prior to release of the COMPLETION CERTIFICATE, Service provider shall issue a
“Release Letter” as per the format contained in Annexure F.
Without prejudice to such other rights as ADAFSA may have against SERVICE
PROVIDERT, ADAFSA shall be entitled to set off any monies due to them from SERVICE
PROVIDER under this Article against any monies due or to become due to SERVICE
PROVIDER from ADAFSA under this AGREEMENT.

23. WAIVER
None of the terms or conditions of the AGREEMENT shall be considered waived by
ADAFSA or SERVICE PROVIDER unless such waiver is given in writing to the other
party. No such waiver shall be a waiver of any past or future default, breach or
modification of any of the terms or conditions of the AGREEMENT unless expressly stipulated
in such waiver.

24. COPYRIGHT
All documents pertaining to this AGREEMENT shall be the exclusive property of
ADAFSA and it shall be entitled to use such documents in any works outside the scope
of this AGREEMENT and Service provider shall have no right to use such documents
beyond the scope of this AGREEMENT.

25. IN CASE OF DEMISE OF SERVICE PROVIDERT

25.1 In the event of the death of SERVICE PROVIDERT, ADAFSA may terminate the
AGREEMENT and refund the performance bank guarantee to the heirs if there are no
obligations towards ADAFSA. ADAFSA may allow the heirs to continue with carrying
out the duties under the Contract provided that they appoint their representative who
is to be approved by ADAFSA.

25.2 If the AGREEMENT is one that has been concluded with more than one Service Provider
and in the event of the death of one of them, ADAFSA may terminate the CONTRACT
and refund the performance guarantee after deducting all dues, or request the
remaining Service Provider to continue with the performance of the CONTRACT.

25.3 In both the above cases the termination of the AGREEMENT shall be made by a
registered letter with acknowledgement due, provided that it has been settled and
resorted according to the courts of Islamic and Shari’ at law of Abu Dhabi.

26. NOTICES AND ADDRESSES

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 All notices required or permitted hereunder in writing shall be deemed to have been
properly given and delivered by either PARTY hereto when sent by air mail, cable, telex
or fax to the other PARTY at the addresses specified in the Appendix to Conditions or at
such address which may be notified from time to time by either PARTY to the other in
writing.

Any notice given by air mail shall be sent by certified air mail (return receipt requested)
and shall be deemed to have been delivered at the date shown on the receipt.

Any notice sent by cable, telex or fax shall be deemed to have been duly served on the
date following or on the same day of transmission respectively.

27. COMPLETION
The SERVICES shall be deemed to be completed and all the SERVICE PROVIDERT's
obligations fulfilled under the AGREEMENT when the FINAL ACCEPTANCE
CERTIFICATE has been issued by ADAFSA in the form attached hereto in Annexure F.

28. BANKRUPTCY
Should the SERVICE PROVIDER become bankrupt or insolvent, or have a receiving
order made out against him, or compound with his creditors or, being a corporation,
commence to be wound up, not being a member’s voluntary winding up for the purpose
of amalgamation or reconstruction, or carry out on its business under a receiver for the
benefit of its creditors ADAFSA shall be at liberty:

- To terminate the CONTRACT forthwith by notice in writing to the SERVICE

PROVIDERT, or the receiver or liquidator, or any person in whom the CONTRACT
may be vested.

In such event, ADAFSA shall be entitled to seize and take possession of and have
free use of all equipment, materials, tools, tackle or other items which may be on
the SITE, for use in connection with the execution of such SERVICES and without
being responsible to the SERVICE PROVIDER for normal wear and tear of the same.

ADAFSA shall also be entitled to retain and apply any balance which may otherwise
then be due the SERVICE PROVIDER under the CONTRACT, or such part thereof as
may be necessary, to effect payment of the cost of execution of such aforesaid
SERVICES.

- ADAFSA may at its sole discretion elect not to terminate the CONTRACT, but to give
such receiver, liquidator or other person the option of carrying out the CONTRACT
subject to his providing a guarantee for the due and faithful performance of the
CONTRACT up to an amount to be agreed upon.

29. OPTIONAL ITEMS:

ADAFSA at its own discretion and upon a written confirmation may request the
contractor to perform any optional item specified in the Bill of Quantities.
ADAFSA shall not be held liable for any claims or works performed by the
contractor for any optional works without prior written confirmation from
ADAFSA

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 2. SPECIAL CONDITIONS

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2. SPECIAL CONDITIONS

1. INTERPRETATION OF SPECIAL CONDITIONS

The following Special Conditions are specifying contractual requirements linked to the
special circumstances of the overall project, and the Works contract. They form part of
the GENERAL Conditions of AGREEMENT, and in the event of any conflict between the
General Conditions and the Special Conditions, the provisions of the General Conditions
complement and take precedence over those of the Special Conditions.

2. CO-ORDINATION PROCEDURE

This procedure outlines the various responsibilities of the Representatives nominated

by ADAFSA and SERVICE PROVIDER for the AGREEMENT. Service provider shall carry
out proper execution of the SERVICES, under supervision of ADAFSA’s Representatives.

2.1 COMMUNICATION

The English language shall be used for all correspondence, reports, instructions,
drawings, specifications, etc. As far as possible, all written communication shall be
directly between ADAFSA and SERVICE PROVIDERT. All efforts shall be made to keep
the correspondence to the minimum. If, for expediency, telephonic conversation shall
be used, this shall be confirmed in writing within two(2) working days, by both
PARTIES.

Notwithstanding the provisions of Article 26 of the AGREEMENT, hand delivery shall be

an approved means of exchange of letters.

Service provider shall prepare and issue the Minutes of all its meetings with ADAFSA
and shall be responsible for obtaining approval of these minutes prior to release within
two (2) working days.

2.2 SITE INSTRUCTIONS

Instructions shall be confirmed in writing by ADAFSA. Service Provider’s

representatives shall be required to sign one copy of each instruction as confirmation
of its receipt.

2.3 REPORTS/ DELIVERABLES

According to the SERVICES described in Annexure A: Scope of Services,

2.3.1 The deliverables shall be as described under this agreement.

2.3.2 Oral Advice: The Service provider shall answer enquiries over the telephone or in
meetings, on an
informal basis. As these may involve an immediate answer to a complicated problem
in respect of which the Service Provider may not have received full and accurate
information, the Service provider shall have no liability to the Employer in contract or
tort (including negligence) for the answers. The Employer should neither act nor refrain

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 from acting on the basis of such answers unless they are confirmed in writing by the
Service Provider

2.4 PERFORMANCE AND PLANNING

At the commencement of the agreement, when applicable, Service provider shall detail its
programme with actual dates shown on the bar charts.

Such activity on this bar chart shall indicate and meet requirement for target assessments.

A meeting with ADAFSA shall be held on regular basis when Service provider shall report
Programme status at that time and planned activities for the coming week. The minutes of
such meetings shall be written by SERVICE PROVIDER and approved by ADAFSA.

All planning documents shall be updated weekly and submitted to ADAFSA as part of the
progress report.

2.5 PERMITS / PERMISSIONS

a. When undertaking work requiring a permit, Service provider shall assist and
co-ordinate with ADAFSA to comply with requirements for safety and operation until
the permit shall be obtained, in strict compliance with ADAFSA procedure, each
morning, before commencing work in the designated area. work permits shall be in
accordance with ADAFSA Safety/ Security Regulations.

b. Any delay or expenses for securing necessary permission/permits from the concerned
authorities shall not entitle SERVICE PROVIDER to any claim for extension of
completion date or payment.

c. It shall be the responsibility of SERVICE PROVIDER to arrange for the security passes
for its personnel and vehicles assigned to the Works under this AGREEMENT. In this
respect Service provider shall make himself aware of the latest rules and regulations
applied by the relevant authorities for the issue of such passes.

3. CODES AND STANDARDS

Quality control, inspection and testing shall conform to the latest edition of the
applicable internationally accepted standards.

4. SAFETY
A copy of ADAFSA Safety Regulations shall be furnished to the SERVICE
PROVIDERT. Additional rules or amendments to the existing Regulations may
be made as and when required and Service provider shall abide by these.
Service provider shall be responsible for providing the SERVICE PROVIDER with
all necessary information regarding safety and to ensure these Regulations are
implemented by the SERVICE PROVIDERT’s employees.

5. APPROVALS

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 Technical Documents (other than reports of recommendatory nature) to be
prepared by SERVICE PROVIDER under this AGREEMENT shall be subject to
ADAFSA approval within a period not exceeding Seven (7) days unless
otherwise stated. However, the fact that any technical documents have been
approved by ADAFSA shall not release SERVICE PROVIDER from the
responsibility for correcting errors, omissions or other defects in said
documents or drawings which are disclosed after such approval.

6. TERMS OF PAYMENT
All fees for SERVICE PROVIDER Services, as under, shall be deposited in UAE
Dirham in the SERVICE PROVIDER Account with any local bank in Abu Dhabi, as
requested by SERVICE PROVIDER in his invoices.
Each invoice shall be checked and paid by ADAFSA within thirty (30) days of the
date of SERVICE PROVIDER submission of a correct invoice. In case of mistakes
on any invoice, it shall not be paid unless such mistakes are corrected.
Amounts specified in the BOQ will be paid upon successful delivery for each
item.

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 3. APPENDIX TO CONDITIONS

Page 57 of 112
1. The Appendix to Conditions is forming part of the General Conditions (Section III). It
incorporates information that specifies and complements the provisions of the General
Conditions. It also amends and/or supplements the provisions of the General Conditions. The
provisions of the Appendix to Conditions take precedence over those of the General Conditions
(Section III).

GENERAL CONDITIONS OF DESCRIPTION

AGREEMENT ARTICLE
Definitions: SITE 1. All locations where SERVICES to be performed
for GIS – Annual Support and Maintenance

AMOUNT AND 3.3.a) 2. One (1%) percent of Total Lump-Sum Price of

LIMIT OF DELAY Section IV per week (or pro rata on a daily
PENALTY basis) to be applied for as required. The limit
shall be ten (10%) percent of the Total Lump-
Sum Price or subject to the defined SLA on a
later stage.
PAYMENT 7.3.a) Thirty (30) days from the receipt of correct
PERIOD invoice by ADAFSA.
PERFORMANCE 10. The Performance Bank Guarantee shall be in an
BANK amount equivalent to Five (5%) percent of the
GUARANTEE initially estimated Contract Price in the form of an
“unconditional irrevocable bank guarantee”.
Insurance 12.3 The limit of Workmen’s Compensation and
EMPLOYER’S Liability Insurance shall not be less
than 1 Million Dirhams per occurrence.

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 NOTICE AND 26. EMPLOYER’S/ ADAFSA’S address is:
ADRESSES
ABU DHABI AGRICULTURE AND FOOD SAFETY
AUTHORITY {ADAFSA }
P. O. Box : 52150
Abu Dhabi – U. A. E.
Tel. +971 2 8181187
Attn:Contracts & Procurement

The SERVICE PROVIDERT’s address is:

……………………
P.O. BOX ……….
ABU DHABI
UNITED ARAB EMIRATES
FAX …………..

[The successful (selected) SERVICE PROVIDER

should insert the name and address of his firm]

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ANNEXES

Annexure A. Scope of SERVICES

Annexure B. Time Schedule and SERVICE PROVIDERT’S Resources:

1. Key Dates
2. Overall Time Schedule
3. SERVICE PROVIDERT’S Proposed Work Plans
and
Methods
4. Personnel and Project Organisation

Annexure C. Services Provided by ADAFSA

Annexure D. Pricing Schedule:

1. General Provisions, Pricing Details and Notes
2. Pricing Schedule (Unpriced Part)

Annexure E. Form of Performance Bank Guarantee and advanced bank

guarantee

Annexure F. Completion Certificate and Release Letter:

1. Acceptance Certificates
2. Release Letter

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 ANNEXURE ‘A’

SCOPE OF SERVICES

Page 61 of 112
 Table of Contents

1 GENERAL
1.1 Background .......................................................................................................................................
1.2 Key Success Factors .......................................................................................................................
1.3 Stakeholders Definition ..................................................................................................................
1.4 Contract Timeline ............................................................................................................................
1.5 General Assumptions ......................................................................................................................
1.6 Information Security ........................................................................................................................
1.7 Warranty & Support Requirements ..............................................................................................

2 SCOPE OF WORK
2.1 Description of Engagement ...........................................................................................................
2.2 Responsibility Matrix ......................................................................................................................
2.3 System Features ..............................................................................................................................

3 SOLUTION DESIGN
3.1 Technology Reference Model .......................................................................................................
3.2 Solution Design Rational ................................................................................................................
3.3 Solution Design ................................................................................................................................
3.4 Solution Specifications ...................................................................................................................
3.5 Solution Delivery ..............................................................................................................................
3.6 Standards and Best Practices ......................................................................................................

4 RFP RESPONSES
4.1 Terms of Payment ...........................................................................................................................
4.2 Personnel ..........................................................................................................................................
4.3 Evaluation Criteria ...........................................................................................................................

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1 GENERAL

1.1 Background
Abu Dhabi Agriculture & Food Safety Authority (ADAFSA) implemented & rolled out their
legacy Food Import Management Information System (FIMIS) in 2011, which was its core
application for handling all border control functions of releasing food shipment across all
Abu Dhabi borders. This system (FIMIS) is fully integrated mainly with Abu Dhabi Customs
(ADC) and Abu Dhabi Quality and Conformity Council (ADQCC). Over the time, our vision
has evolved bringing a new concept of building a vertical solution for centralizing all food
safety functions in one unified platform and thus emerged the need of implementing Food
Import and Export Management System (FIEMS), which is the scope of this RFP.
In 2015, ADAFSA started an initiative to invest in unifying their core applications platform,
by building a vertical solution aiming to achieve our strategic priority of “Optimal activation
of Control role in agriculture and food safety” by automating all processes, risk analysis,
food sampling, digital services (mobile and web), Policy implementation and Customer
services into a robust state of art digital platform which has been implemented across
Food, Agriculture and Animal Control, as well as automating Animal identification and
registration processes into the same platform, this platform covers all field work
automation by enabling users with hybrid mobile application runs on windows tablets, this
application is running checklists based on policy configuration supported by a powerful
middleware (SOA Suite) to orchestrate all data flows with all core components to ensure
completeness and avoid redundancy, it has all workforce planning and management done
using Seibel that covers also processes automated by service requests and orders which is
connected with the assets model and other related models.
In the current period, ADAFSA will continue investing on this comprehensive program to
achieve maximum benefit toward a commitment for our Community and Government. This
initiative has taken place to continue the efforts of automating our border controls business
model on top of our control management digital platform to reach a level of 360° Food
safety operations covering complete supply chain cycle. This project has some exciting
features and challenges since it will cover more stakeholders like Maqta Gateway (MG),
Abu Dhabi Customs (ADC) and Ministry of Environment and Climate Change (MECC), and it
will have an enterprise integration and process automation capability which will be
orchestrated across multiple systems through multiple services by the targeted system.
A vision has been envisaged in the below figure (1.1) to provide a better understanding of
how near future will look like after successfully implementing the proposed solution
(FIEMS). The solution was designed based on some key factors, Solution highlighted best
approach of providing better services to our traders.

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 Figure 1.1: Future State (Architecture Vision)

The main idea is to have one centralized orchestrator that will control facilitating Trader
journey throughout cross-functional processes of all government bodies, which leads to
better decision-making and speedup process delivery, without sacrificing Food safety over
trade facilitation, we have identified some potential key success factor to achieve this
future state which are mentioned in and based on architecture principles mentioned
selected carefully to best serve ADAFSA vision.

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1.2 Key Success Factors

Description Owner

Provide Abu Dhabi traders facility to have a process of food items

registration and classification (Food Item Approval) before submitting a
ADAFSA and
food import services, which will reduce Total Processing time (TOT) at
MG
all Abu Dhabi borders, and reduce total waiting time (TWT) for any
shipment to be released.

Enforcement of “Federal Law No. 10 of 2015 on Food Safety” as a

ADAFSA
starting point for the process of importation or exportation

Provide facility for Abu Dhabi Traders to process Custom declaration

procedures prior to shipment arrival, which will reduce shipment release
ADC and MG
overall decision from both Abu Dhabi customs and Abu Dhabi
Agriculture and Food Safety Authority.

Integrate “Federal Food Item Catalogue” with all government entities

concerned to be a unique identifier for all transactions related to food ADAFSA, ADC,
such as but not limited to, (Food Import Services, Customs declaration ADQCC, MG
processing, Food lab Analysis, Warehouse storing, etc.)

1.3 Stakeholders Definition

Name Function Role

Enable maritime trade businesses by effectively

managing ports and integrated assets and services, Port Community
Maqta Gateway
promoting Abu Dhabi as a premier trade hub, System (Single
(MG)
creating long-lasting relationships with customers, Window Portal)
and maximizing shareholder value

To lead, facilitate and develop an efficient, effective

Laboratory
Abu Dhabi Quality and globally integrated quality infrastructure in Abu
Management
and Conformity Dhabi that promotes a culture of quality, enhances
(Food Sampling
Council (ADQCC) industrial development and competitiveness as well
Analysis)
as ensures consumer safety.

Maintaining homeland security and trade facilitation

Food Shipment
Abu Dhabi Customs through distinct customs service and strengthening
Custom
(ADC) the national economy through the collection of
Declaration
customs revenues

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 Ministry of We Work with our Partners to Protect the
ZAD Portal (Food
Environment and Environment, Preserve and Develop their Resources
Catalogue and
Climate Change and Invest them Efficiently to Ensure their
Items)
(MECC) Sustainability.

1.4 Contract Timeline

a. The Bidder is expected to submit a proposal to cover the “Implementation” within 7
months (max.) from the issue of Letter of Award (LoA).
b. The Provisional Acceptance Certificate (PAC) will be issued only after the successful
completion of System Integration Test (SIT) & User Acceptance Test (UAT) with
MAQTA Gateway integration (during the Implementation timeline). This is a mandatory
precondition for ADAFSA to announce the project Go-Live.
c. Within their proposal, the Bidder is also expected to mandatorily cover post
implementation “Warranty & Support” for a period of 12 months, after issuance of
Provisional Acceptance Certificate (PAC).
d. Post completion of the mandatory post implementation “Warranty & Support” for a
period of 12 months, ADAFSA will issue Final Acceptance Certificate (FAC).
e. The Bidder is also expected to offer an optional Support (both technical & commercial)
for 2nd & 3rd year, after the successful completion of the mandatory post
implementation “Warranty & Support” for 12 months.
f. The Bidder is expected to propose their Warranty & Support options (both technical &
commercial) as per the below table and ADAFSA reserves the right to select the most
suitable option:

Options Support Model Coverage

Option 1 Onsite 8x5

Option 2 Onsite 24 x7

Option 3 Onsite + Offshore 8x5

Option 4 Onsite + Offshore 24 x7

Note: Under no circumstances, the selected Bidder will be allowed access to ADAFSA’s
Production Environment through VPN during the entire period of contractual
engagement (Implementation & Support).

1.5 General Assumptions

a. The services offered during the contract period must be scalable to handle future
business changes and growth plan of ADAFSA.

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 b. During the contract period, the Bidder should comply with all ADAFSA processes and
procedures.
c. During the contract period, Bidder must comply with the requirements/guidelines
outlined in the Abu Dhabi EHS (Environment, Health & Safety) Management
framework.

1.6 Information Security

a. The Selected Bidder is expected to sign the NDA (Non-Disclosure Agreement) in
ADAFSA’s format, before the Project Kick-off.
b. The Selected Bidder is expected to use secure connectivity to communicate all
sensitive data, information, files, payments and documents, wherever applicable.
c. The Selected Bidder is expected to regularly monitor and conduct Vulnerability
Assessments for all ADAFSA Information Assets (e.g., servers, Database, Network
devices, etc.).
d. The selected Bidder shall comply with all applicable ADAFSA’s standards, agreements,
practices and policies, including, but not limited to:
i. Acceptable use policies
ii. Software licensing policies
iii. Safety policies
iv. Auditing policies
v. Security policies
vi. Non-disclosure policies
e. The selected Bidder shall strictly use ADAFSA’s information and information resources
for the purpose of the business agreement. Any other ADAFSA’s information acquired
by the selected Bidder in the course of the contract cannot be used for the selected
Bidder’s own purposes or divulged to others.
f. The selected Bidder shall identify and apply Feasible methods for the destruction,
disposal, or return of ADAFSA’s information at the end of the contract.
g. The selected Bidder shall assure the return of ADAFSA’s property such as a laptop,
PDA, or cell phone after the completion or termination of the agreement.

1.7 Warranty & Support Requirements

a. Bidder is expected to explain their warranty and support procedures.
b. Bidder must clearly define the SLAs for the support (within the prescribed framework
mentioned in Section 1.4.c of this document).
c. Bidder shall be liable for all costs including, but not limited to, the costs of material, labor,
travel, transport and living expenses associated with the execution of this contract.

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2 SCOPE OF WORK

2.1 Description of Engagement

The bidder is expected to submit a proposal to cover the below:
Name Description

Transformation of all Food Import and Export business into our

Project Unified Control Platform which will cover both field operations
Implementation based on risk-based system and business processes and services
automation.
Phase Deliverable

Requirement • Functional Specification Document (FSD)

Analysis • Software Requirement Specification (SRS)

• High-Level Design Document (HDD)

Solution
• Low-Level Design Document (LDD)
Design
• Integration Design Document (IDD)

• Configuration and Development Manual

Implementation
• Source Code and Configuration files

• Test Plan
Project Phases • Business Test Case Scenarios
and Deliverables • Technical Test Case Scenarios
Stabilization
• User Acceptance Test Certificate
• Performance Acceptance Test Certificate
• Integration Acceptance Test Certificate

• Deployment Manual
Deployment
• User Manual

• Operational Handbook
Handover • Administrator Training Certificate
• Technical Training Certificate

Operational
• Service Level Agreement (SLA)
Support

Software The Bidder is expected to propose an iterative approach, which

Development must cover the below milestones, but not limited to:
Methodology • Food Catalogue Data Migration

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 • Smart Inspection
• Gold, White and Blacklist
• Risk Analysis
• Border Control process automation
• Border Control services
• Food Safety Index Dashboards

The Bidder is expected to deliver the below, but not limited to:

• Smart Inspection mobile application

• Food Import and Export digital services
• Smart Risk Analysis and Policy Automation
• Deliver Border Control automated processes and Services
o Releasing of imported Food shipment
o Releasing Non-commercial Food Shipment
o Inspection of Transferred Food Shipment from Another
Emirate to Abu Dhabi Stores
o Releasing of Transit Food Shipment
o Food Export (Export for GCC and non GCC Countries)
o Sample Analysis
o Food Disposal certification
• Enterprise Integration Processes with all stakeholders’ external
Expected Delivery systems:
o Al Maqtaa Gateway (MG) Port Community System
o Ministry of Environment and Climate Change (MECC)
ZAD Portal
o Abu Dhabi Quality and Conformity Council (ADQCC)
Laboratory Management Information System (LIMIS)
o Abu Dhabi Customs Dhabi System
Internal system integration:
o Event Management System (WebEOC) for Crisis
Management
• Operational Dashboards and reports including but not limited
to:
o Statistical Indicators
o Performance Indicators
o Productivity Reports

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2.2 Responsibility Matrix

Description

ADAFSA

Bidder
Project Management, including periodic project status meetings including
Project Management Plan and Risk Management Plan based on best
practices and PMBOK Standard to ensure a successful deliverable for the ●
project components, and shall be able to deliver all project phases and the
output of the mentioned functionalities in this scope.
Capture, analyze and document detailed business and technical requirements
by studying required business requirement and manage all business and
technical user’s session, also handling all needed documentations of how the ●
new processes and business will be served, in a standard FSD, SRS, etc.
formats
Analyze and provide best practices and solutions in order to optimize existing
business processes and provide digital solutions that will add value and ●
reach maximum efficiency.
Ensure all requirements and existing business is properly explained and
covered by providing all business rules and explanation for each process and ●
manage business user requirement.
Provide a logical and physical architecture design describing how the
●
requirement will be implemented in each solution component.
Communicate with all Stakeholders in this scope of work document and
arrangements for any government or non-governmental agreement such as ●
(MOU, SLA, NDA, etc.)
Supply, maintain, change any facilities or labor work in both head office and
●
all ADAFSA branches (remote sites)
Migrate ZAD database (Food items and Catalogue database) into our control
platform and build a centralize database to handle all food item related
services and integrate with all solution components using a standard
●
middleware (Oracle SOA suite) and integrate its rules with the Risk based
system and reflect all processes into a Standard operating procedure for
inspection.
Provide Data Mapping and New Design for proposed food catalogue
database which has the mapping datasets between our food item identifier
● ●
"Barcode" and Customs declaration identifier "HSCode" and migrate the
mapping records to the new developed catalogue.

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 Description

ADAFSA

Bidder
Create a clone (Staging database) ZAD database and develop all host
services related to information exchange and data synchronization to ensure
integrity and completeness of the information with between master database
●
(ZAD) from Ministry of environment and climate change and our new
introduce Food items and Catalogue database using a standard middleware
(Oracle SOA suite).
Automating all Border control division and other related divisions such as
Policies and Risk analysis and using our Control Management Platform and
ensure needed Service request processes utilizing existing schema and ●
design patterns (with some enhancements) which will include all Food Import
and Export processes, Sampling and analysis.
Digitize Import and Export field work across all our borders and transform all
borders related processes (field work) into smart application (Mobile hybrid)
on top of our existing Smart Inspection Mobile application utilizing same ●
schema and design patterns (with some enhancements) empowering
inspector to process more applications gracefully.
Transform Borders risk-based system policies and business rules into a
smart system in a digital format by having all risk based parameters into our
control platform using Oracle Policy automation, Oracle Siebel and translate
them into our Smart Application (Smart Inspection) using our middleware
Oracle SOA Suite to ensure smooth integration, and introducing a new ●
concept of Black, White and Gold list of all traders against food products to
move our decision making from re-active to smart pro-active ensuring release
of food shipment processes (frequency of inspection, frequency of sample
analysis, frequency of physical check, etc.) to be more efficient.
Automate all Integration processes based on Service Oriented Architecture
which will integrate all stakeholders, customer seamlessly and all processes
of import and export integration points mapped with solution components, ●
such as but not limited to integration with lab analysis services, Inspection
decisions, food catalogue, risk-based services and field work services.
Building a Comprehensive dashboard for Food Safety operations related to all
food safety indicators and intelligent reports which will empower Realtime
●
monitoring and support decision making process, it will be done using Oracle
OBIEE and Oracle Datawarehouse (including informatica ETL).

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 Description

ADAFSA

Bidder
Provide all software and licenses component related to this implementation,
●
included in the existing setup and running implementation.
Execute all infrastructure work related to solution components (Server,
●
Storage, Network and Load balance).
Perform different training session for each user group based on
responsibilities and project requirements including End user Training, Train
●
the Trainer, Administrator Training, and shall provide user manuals, system
manual and training materials
Build test cases and scenarios, and handle business user acceptance
sessions which will be based on iterations deliverable, moreover, conduct a
●
field work testing, unit testing, performance testing and integration testing
for overall solution components.
Run pilot phase for the final tested system for 4 weeks before the final
deployment which will be supported by End User Manual, Deployment ●
manual, operation handbook, etc.
Enrolment of Smart Inspection (mobile application) across all business users
tables and configure all needed setup parameters and run integration points ● ●
testing.
Provide data Mapping datasets between our new introduce food item
identifier "Barcode" and Customs declaration identifier "HSCode" and ● ●
migrate the mapping records to the new developed catalogue.
Provide a comprehensive support after-go live specially for field work and
system essential transactions including but not limited to integration services ●
with all stakeholders.

2.3 System Features

Name Description

A digital food catalogue will be designed in system as the master data

Digital food of all food related services and processes, it should be integrated and
catalogue managed in a centralized place and seamlessly integrated with all
systems and related component
Digital Document Document verification and digital verification of original copy holding
store will be introduced to avoid piracy and Forgery within the process

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 Name Description

Data synchronization is an essential component which needs to be

Online data
designed with a middleware support, to synchronize our Food
synchronization
Catalogue, Customer profile, Checklists etc.
Provide an offline capability for mobile application field work whenever
Offline capability communication is lost in order to ensure business continuity and
optimization.
All solution provided should be responsive and cross browser
Responsiveness
compatible, any update needed to the source version will need to take
and cross browser
place in the design phase during the project implementation
Digital signature A feature to capture a digital copy of the representative on the tablet
and verification specially for undertaking, violations, etc.
Digital Digital notification should take place using different channels, mobile
Notification and notification, system notification, integration notification and should be
Alerts designed in a centralized dynamic pattern.
Capturing digitally all information needed to track all activity done
Near real-time
through-out the desired system and integrated systems to ensure
tracking
completeness and control, should be based on-demand approach.
Logging all errors and exception within an event log which will create
Event and
dynamically trigger an Incident request into our IT service management
Exception
tools, this can be done through email and should be logged either in
handling
the database or using any event logging features.
Provide a design pattern which will ensure mapping the inspection and
Digital Policy
sampling results with the version of the issued policy checklist
versioning
parameters in order to insure integrity.
Implementation of a service bus within our oracle service oriented is a
mandatory feature which will enhance our service integration
Service Bus
performance and availability by utilizing the maximum features for
service brokers and operations.
Monitor and log all timestamps and needed metadata for measuring
Process
Total Operation Processing time (TOT) and setup activity level
Performance
duration for each process.

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3 SOLUTION DESIGN

3.1 Technology Reference Model

Provider Technology Version Description

We are using Siebel public sector module,

Siebel we are using the following features: Service
IP 14
Oracle Public Request, Contact, Account, Case
8.2.2.14
Sector Management, Opportunity, Invoice and
payment and Activities.
Our Official Middleware, all Service
Oracle SOA Suite 12.1.3.0.0 channels are communicating with SOA
(both inbound and outbound).
Databases are founded in a Unified server
Database
Oracle 11.2.0.4 to maintain Seibel Product Database and
Suite
SOA Product Database.
OPA is being used for calculating scores,
risk and next schedule visit for inspection.
Policy
Oracle 10.4.5.40 Also, OPA is responsible to generate the
Automation
checklist for inspection based on business
activity.

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 This database is used in mobile application
Mobile Core SQLite
SQLite to store the offline data in order to carry out
Database 3.22.0
the inspection in offline mode.
Cordova
This framework is used to develop smart
8.1.1
Mobile inspection hybrid mobile application which
Apache IDE: WINJS
Framework is used by inspectors to carry out field work
4.0
in offline as well online mode.

We use this product to extract and transfer

Power
all source system data into our staging data
Informatica Center 2014/ 7.9.4
store and then load then into the target
(ETL)
store for reporting and analytics.
We have centralized and published all
reports related to the consolidate data store
Business through the business intelligent and
intelligent 2018/ enabled our business user with analytics
Oracle
Enterprise 12.2.1.4 features, reports and dashboard, including
Edition DAC tooling for better designing a
performance tuning of needed subject
areas.

3.2 Solution Design Rational

Solution highlighted is covering the best approach of providing better services to our
traders, the main idea is to have one point of contact that will control facilitating Trader
journey throughout cross-functional processes of all government bodies, which leads to
better decision-making and speedup process delivery, without sacrificing Food safety over
trade facilitation, we have identified some potential key success factor to achieve this
future state which are mentioned in the table “Table: Key Success factors” and based on
architecture principles mentioned below “Table: Architecture Principle used”

Table 3.2 (a): Key Success factors

Area Description

Provide Abu Dhabi traders facility to have a process of food items

registration and classification (Food Item Approval) before submitting a
Process food import services, which will reduce Total Processing time (TOT) at all
Abu Dhabi borders, and reduce total waiting time (TWT) for any shipment
to be released.

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 Enforcement of “Federal Law No. 10 of 2015 on Food Safety” as a starting
Policy
point for the process of importation or exportation.

Provide facility for Abu Dhabi Traders to process Custom declaration

procedures prior to shipment arrival, which will reduce shipment release
Business
overall decision from both Abu Dhabi customs and Abu Dhabi Agriculture
and Food Safety Authority.

Integrate “Federal Food Item Catalogue” with all government entities

concerned to be a unique identifier for all transactions related to food
Technology
such as but not limited to, (Food Import Services, Customs declaration
processing, Food lab Analysis, Warehouse storing, etc.).

Table 3.2 (b): Key Success factors

S Name Domain
No.
1 Compliance with Legislations, Regulations, Policies and Mandates Business
Services and Processes will be Designed from the Perspective of
2 Business
Customer Journey
3 Data is an asset Information
4 One Source Information
5 Data Ownership Information
6 Data Security & Permission Information
7 Standard, Common Vocabulary and Data / Metadata Definitions Information
8 Scalability and Adaptability Application
9 Reliability Application
10 Re-use before Buying before Build Application
11 System Integration Application
12 Interoperability Technology
13 Standardization Technology
14 Security Control Compliance, Selection & Standardization Security
15 Use of common User Authentication Security

3.3 Solution Design

Page 76 of 112
 Table 3.3: Solution Components

ID Solution Components Key Technology

Middleware
Oracle SOA Suite, Microsoft WCF Foundation,
SC001 (Integration and
RESTFUL and SOAP Services
Service bus)

SC002 Access Mobile, Web, Services, Desktop

Oracle Siebel Open UI, Oracle Seibel Public Sector,

SC003 Presentation HTML5, Microsoft ASP.NET, Cordova Hybrid Mobile
Framework

Oracle Seibel Tools, Oracle Seibel Application, Oracle

Seibel AIA, Oracle Policy Automation, Oracle Data
SC004 Application
Warehouse, Oracle Business Intelligent, Informatica
ETL, Oracle DAC

SC005 Data Oracle Database Management, SQLite

Page 77 of 112
 Figure 3.3: Solution Landscape Diagram

Page 78 of 112
3.4 Solution Specifications
Table 3.4: Architecture Component Specifications
Component Name Description

• Bidder needs to design, build and implement all

integration component using Oracle Service Bus to
ensure maximum performance and availability to avail
successful implementation according to the product
integration best practices.
• Bidder needs to implementation all monitoring and
management capabilities using by existing Oracle SOA
components (Enterprise Manager, Web Service
Manager, etc.) to ensure monitoring, event logging,
exception handling, integration queue management,
TABADOL enrollment, etc.
HUB (Oracle • Bidder needs to design, build and implement all
SOA Service orchestration features such as Transformation, invoke,
Bus) partner link, integration processes BPEL, etc. to best
match all integration point services.
• Bidder needs to design, build and implement all
integration services utilizing all existing features such
Integration
as but not limited to (Services, Adaptors, references,
etc.)
• Bidder needs to design and implement all related
integration services to maximum use our existing
lookup management module (reference data) and
should introduce new lookups in this centralize
repository to ensure accurate interoperability.

• Bidder needs to design, build and implement all

integration processes mapped with business services
completeness deployed on Maqta Gateway portal, this
Maqta Port will include but not limited to: Business Processes
Community Services, User and Customer Profiles, synchronization,
System Food catalogue services, etc.
• Implementation should be done based on oracle
service-oriented suite using all components needed to
achieve maximum efficiency and availability.

Page 79 of 112
 Component Name Description

• Bidder needs to design, build and implement all

integration processes mapped with sampling and
Laboratory analysis processes related to Food products import
Information and export and non-food products related sampling
Management such as Hay samples, cooked food samples, etc.
System • Implementation should be done based on oracle
service-oriented suite using all components needed to
achieve maximum efficiency and availability.

• Bidder needs to design, build and implement all

integration processes mapped with business services
completeness deployed on ZAD Portal, this will
Federal portal include but not limited to: Business Processes
for Food Services, User and Customer Profiles, synchronization
Trade services, Food catalogue services, etc.
• Implementation should be done based on oracle
service-oriented suite using all components needed to
achieve maximum efficiency and availability.

• Bidder needs to design, build and implement all

integration processes mapped with Notifications and
alerts with main two types such as, incoming events
food alerts from the European union system (EU
ADAFSA
RASFF) and outgoing reporting food item rejection in
Event
Abu Dhabi borders, this will include but not limited to:
Management
Alert and notification Services, User and Customer
System
Profiles.
• Implementation should be done based on oracle
service-oriented suite using all components needed to
achieve maximum efficiency and availability.

• Bidder needs to design, build and implement all

ADAFSA integration processes mapped with existing business
eServices and services completeness deployed on either eServices
Smart Mobile and customer mobile application, this will include but
applications not limited to: Business Processes mapping services,
User and Customer Profiles, synchronization, Food

Page 80 of 112
 Component Name Description

catalogue services mapping, alerts and notifications,

etc.
• Implementation should be done based on oracle
service-oriented suite using all components needed to
achieve maximum efficiency and availability.

• The bidder needs to design, build and implement all

integration points of the new border control
functionalities developed on top of existing Smart
inspection mobile application with backend system
and maintain all integration processes mapped with
ADAFSA
existing services deployed such as but not limited to
Smart
policy automation determination, Seibel (Service
Inspection
requests) and Food catalogue, this integration will
Mobile
include but not limited to the following functionality:
application
offline services, data synchronization, notifications,
alerts, User Profiles, inspection history, etc.
• Implementation should be done based on oracle
service-oriented suite using all components needed to
achieve maximum efficiency and availability.

• The bidder needs to design, build and implement all

integration points of the new Food safety dashboard
functionalities which will be built on top of the existing
oracle Datawarehouse solution and it should cover all
integration processes mapped with existing
Food Safety
operational store to insure successful data extraction
Dashboards
into the staging data store in order to serve food
safety data mart.
• Implementation should be done based on oracle
service-oriented suite using all components needed to
achieve maximum efficiency and availability.

• The bidder needs to design, build and implement all

integration points of the new policy determinations
Policy
such as (inspection checklists, gold, black and
Automation
whitelist, frequency of inspection and sampling, food
risks and channeling, etc.) with all system component

Page 81 of 112
 Component Name Description

benefited from this implementation, moreover all

integration should be designed according to a defined
integration process to fulfill all needed requirement.
• Implementation should be done based on oracle
service-oriented suite using all components needed to
achieve maximum efficiency and availability.

• The bidder needs to design, build and implement all

integration points of the new Food import and export
management on top of our existing Oracle Seibel
application with all related component using the
standard Seibel Enterprise Application Integration
(EAI) such as (inspection parameters, food catalogue,
alerts and notifications, sampling and analysis,
Food Import
Datawarehouse, all business services component
and Export
(Maqta Port Community System, ZAD Portal, ADAFSA
Management
eServices portal, etc.), this integration is the heart and
System
soul of the system implementation and it is the key
(Seibel CRM)
success factor of healthy project implementation.
moreover, all integration should be designed according
to a defined integration process to fulfill all needed
requirement.
• Implementation should be done based on oracle
service-oriented suite using all components needed to
achieve maximum efficiency and availability.

• The bidder needs to design, develop and implement all

business requirement related to border control field
operation on top of the existing smart inspection
application1.
Smart
Application • The bidder needs to design, develop and implement all
Inspection
business features related to push notifications,
connectivity management, end-user hints and help,
event logging (in case of error or any exception
handling) , etc.

1 Please refer to TRM in Solution Design-Section 1 for product related information

Page 82 of 112
 Component Name Description

• The bidder needs to adhere to the same

implementation patters existing and maintain
functionality and features existence.
• The bidder can implement some enhancement and
new features on the mobile application but should
ensure completeness and reliability of any new
features and it can be introduced to the existing
implementation.

• The bidder needs to design, develop and implement all

business requirement related to border control division
and other divisions such as but not limited to Policies
& Risk Analysis Division who are involved part of the
processes automation on top of the existing Seibel
System2
• The bidder needs to design, develop and implement
the optimal solution to host the food item catalogue
repository component that needs to interconnect with
all ADAFSA systems and synced external with the
source ZAD database in the federal portal and finally
Maqtaa gateway to ensure maximum interoperability
and traceability.
eMuamalat • The bidder needs to adhere to the same
(Seibel CRM) implementation patters existing and maintain
functionality and features existence.
• The bidder needs to map all new functionality with
oracle Seibel existing modules to maintain maximum
product usage and ensure avoiding customizations to
ensure high level of quality such as but not limited to
Product Management and utilize the same patters
used such as Service requisitions, Customer
Management (Accounts, Contacts, etc.), Activities and
task management, etc.
• The bidder can implement some enhancement and
new features on Seibel application but should ensure
completeness and reliability of any new features and it
can be introduced to the existing implementation.

2 Please refer to TRM in Solution Design-Section 1 for product related information

Page 83 of 112
 Component Name Description

• The bidder needs to integrate all components within

Seibel through the standards integration patter
(Enterprise Application Integration) and needs to avoid
any exceptions for data exchange processes.
• The bidder needs to design the solution in maximum
reusability and ensure effective performance tuning.

• The bidder needs to design, develop and implement all

business policies and rules related Policies & Risk
Analysis Division to be implemented in the new border
control FIEMS on top of existing OPA System 3
implemented in ADAFSA
• The bidder needs to adhere to the same
implementation patters existing and maintain
functionality and features existence.
• The bidder can implement some enhancement and
Policy
new features on Seibel application but should ensure
Automation
completeness and reliability of any new features and it
can be introduced to the existing implementation.
• The bidder needs to integrate all components within
Oracle Policy Automation through the standards
integration patter (Oracle Policy Connectors) and
needs to avoid any exceptions for data exchange
processes.
• The bidder needs to design the solution in maximum
reusability and ensure effective performance tuning.

• The bidder needs to design, develop and implement all

delivering enterprise reports, scorecards, dashboards,
analysis, and OLAP analysis to rich border control
division experience using our existing Oracle Business
Food Safety
intelligent Enterprise Edition (OBIEE) 4 implemented in
Dashboards
ADAFSA.
• The bidder needs to design, develop and implement
Data mart from the overall existing data warehouse
oriented to a food safety business line. It should

3 Please refer to TRM in Solution Design-Section 1 for product related information

4 Please refer to TRM in Solution Design-Section 1 for product related information

Page 84 of 112
 Component Name Description

contain repositories of summarized data collected for

analysis on Food Safety sector which covers (Boarder,
local market, agriculture and animal wealth) within
ADAFSA to be a baseline for future plans to achieve
360° food safety index dashboard.
• The bidder needs to adhere to the same
implementation patters existing and maintain
functionality and features existence using the full
range of our existing Informatica ETL and DAC
capability to ensure high performance Siebel OLTP
change capture techniques, automatic full and
incremental mode, dynamic generation of subject
areas and execution plans and Intelligent task queue
engine based on computed scores, etc.
• The bidder can implement some enhancement and
new features on Oracle Datawarehouse setup but
should ensure completeness and reliability of any new
features and it can be introduced to the existing
implementation.
• The bidder needs to integrate all components within
Oracle Datawarehouse and Informatica ETL through
the standards integration patter (Oracle SOA Suite) to
ensure maximum performance and uninterrupted
production services.
• The bidder needs to design the solution in maximum
reusability and ensure effective performance tuning.

• The bidder needs to design, develop and implement

the new food item repository which contains all food
item definition, classifications, sampling, risk factors,
etc. into our control platform utilizing existing key
Food Item products.
Information
Repository • The bidder needs to migrate all data from the Federal
Food Item repository (ZAD Database) into the new
designed Food Item Repository in order to maintain
data integrity and completeness, using the same
standards and design patterns.

Page 85 of 112
 Component Name Description

• The bidder needs to design, develop and implement all

synchronization services to maintain all updates and
latest ZAD database changes across all the system,
and synchronization services with al Maqta gateway to
ensure availability and reusability through a proper
push services and other orchestrating features.
• The bidder needs to design Food items repository
according to best data quality standards applied in
Rational Database Management System, ensuring
best normalization and validation rules reference.
• The bidder needs to design, develop and implement
food item repository to be a master data for all
services and architecture which will use “Barcode” as
a unique identifier and reference for all food item
processes to make sure all solution component are
using it while defining, maintain food items.

• The bidder needs to design, develop and implement

this field inspection database using the existing
mobile database store5 to ensure maximum reusability
and effectiveness.
• The bidder needs to design all components according
Field to the Rational Database Management System
Inspection (RDBMS) standards and should be normalized
Store accordingly.
• The bidder should design, develop and implement a
mechanism to best achieve offline and synchronization
according the best practice and should adhere to
standard features provided by the hybrid framework6
used to develop the mobile application.

• The bidder needs to design, develop and implement all

ETL services and processes that is needed to offload
Food Safety
FIEMS row data into our existing Datawarehouse, it
Data Mart
should cover all mapping, validation and
transformation rules implemented.

5 Please refer to TRM in Solution Design-Section 1 for product related information

6 Please refer to TRM in Solution Design-Section 1 for product related information

Page 86 of 112
 Component Name Description

• The bidder needs to design, develop and implement

new data mart for “Food Safety” related to our Control
Sector to cover all 360° food safety procedures.
• The bidder should also design, develop and implement
all intelligent reports that is mentioned within this
scope of work according to the best practices and end
user satisfactory measures, including insights and
some advance analytics components
• The new design should do based on Star schema
design pattern to ensure alignment with our existing
setup within our Datawarehouse design, it should also
be done based on the best practices that serves the
business ultimate goals.

• The Bidder needs to design, develop and implement all

datasets component utilizing the product best
practices and mapping our business functionality with
an extended dataset existing to maintain product
components and relationships.
• The bidder needs to design the new solution based on
Seibel CRM best quality measures and maintain all validation and
verification rules to be reflected according to the
product (Seibel) best practices.
• The bidder needs align and best utilize existing data
entities related to customer definition such as
accounts and contacts to be a master data for all
services and integration points requirements.

Page 87 of 112
3.5 Solution Delivery
Figure 3.5: Deployment Diagram
Abu DhabiKhatem Al Mazyad Ghwaifat Zayed Khalifa Local Market Exporter Importer
ADC ADPC ADQCC MECC Employee
Airport Shaklah Port Port Port Port Customer Customer

Inspector Inspector

Dhabi Al Maqta LIMS ZAD Portal

ADNET
Etisalat ADNET Internet
WAN WAN

Etisalat
WAN

Injazat - Data Center HQ - Data Center

Analyze Food Release Dispose, Analyze Request for Request Request Food Request Request for Request
Samples and Food Detai n Food Releasing Food Export Export Food Items Inspection of Referr ed Food Items
Lab Testing Shipment Food Items Risk Personal Food Fitness Fitness Disposal Food Shipment from re-sampling
Borders Category Shipment Certificate Certificate for Another Emi rate
GCC

FIMIS
ZAD Portal

Smart Food Safety eServices RASFF Customer Smar t

CMS
Inspection Dashboard

Control Platform Digital Services Platform

Data
Warehouse

Seibel CRM Seibel Public Poli cy SO A Suite SO A Service K2 Black Pearl WCF Services ASP. NET Cordova
Bus Food Catalogue
N1 Sector Automati on
Servi ces Business
Process Shared Publi c Por tal Mobi le App
Management Servi ces N2 Node 2 Suite
N1

Seibel CRM SO A Service SO A Service

N2 Layer N2 layer N1
Business
Process Shared Publi c Por tal
Management Servi ces N1 Node 1
N2

Seibel CRM SO A Suite Data Central ized

N1 N1 Warehouse Databases
N1 N1

Seibel CRM SO A Suite Central ized

Data
N2 N2 Databases
Warehouse N2
N1

Unified Customer Food Catalogue

Profile
Food Safety Digital Ser vices and
Index Servi ce Catalogue

Food
Control

Food and Feed Alert

Food Import
Management

Servi ce Integrati on Point Web Application Application Mobi le Appli cation Government Entity Tablet Devi ce Remote Sites

3.6 Standards and Best Practices

The bidder needs to take into consideration the following standards while designing and
building the solution, which are:

Page 88 of 112
 Standards/Policies Reference Area

Abu Dhabi Digital

Abu Dhabi IT Architecture and
Authority (ADDA) Solution Design
Standards Framework
Architecture framework
NESA Information
Abu Dhabi Information Security Security Standards, Abu
Policy Dhabi Digital Authority
Information Security
Abu Dhabi Agriculture and Food (ADDA) Information
Safety Information Security Policy security standards (ISO
27001)
Abu Dhabi Digital
Abu Dhabi Data Management Authority (ADDA)
Data Management
Standards Government Data
Management Model

Page 89 of 112
4 RFP RESPONSES

4.1 Terms of Payment

The Bidder is expected to invoice ADAFSA as per the below payment milestones or as per
the payment terms agreed with ADAFSA:

Payment %age
S No. Milestone (of the total
contract value)

1 Requirement Analysis 10%

2 Solution Design 10%

3 Implementation 30%

4 Stabilization 10%

5 Deployment 10%

6 Handover 20%

7 Warranty & Support 10%

4.2 Personnel
a. Assignment of Professional Staff
The Bidder must provide sufficient staff that is qualified, assigned, monitored and
supervised to deliver the required services to ADAFSA.
b. Technical Skills/Capabilities
The Bidder must commit to maintaining sufficient staff, facilities and equipment to
deliver the required services, throughout the duration of the contract.

Page 90 of 112
4.3 Evaluation Criteria

S No. Evaluation Area Scoring Weightage

1 General understanding of Scope of Work 10

2 Compliance to Architecture & Standards Requirement 10

3 Compliance to Functional Requirement 20

4 Compliance to Solution Design 20

5 Training & Deliverables 10

6 Project Management 10

7 Warranty & Support 10

8 Bidder Experience 10
Note: The Bidder will be qualified for Financial Evaluation, only if they attain a score of 75 in
Technical Evaluation.

Page 91 of 112
 ANNEXURE ‘B’

TIME SCHEDULE & SERVICE PROVIDERT'S RESOURCES

(TO BE COMPLETED BY THE TENDERERS)

1. Key Dates
2. Overall Time Schedule
3. SERVICE PROVIDERT’S Proposed Work Plans and Methods
4. Personnel and Project Organisation
5. Technical Evaluation Criteria

Page 92 of 112
1. KEY DATES
• The Effective Date for the project as a whole shall be the effective date of the
LETTER OF AWARD.

• Service provider shall detail here below the proposed milestones for the
performance of the SERVICES relating to the project taking into consideration
the Key Milestones listed previously given in Annexure A.

•
STAGE ACTIVITY Timeline

Page 93 of 112
2.0 OVERALL TIME SCHEDULE
Service provider shall prepare and submit for ADAFSA’s approval its anticipated
schedule for the project, in the form of a bar chart, preferably using Primavera or
Microsoft Project, covering the various areas and activities required to complete the
SERVICES. This schedule shall take due account of ADAFSA’s information provided
elsewhere in this document. The program shall show the work by SERVICE PROVIDER
from the effective date to the issuance of the Final Report and relevant Training {if any}.

3.0SERVICE PROVIDERT’S PROPOSED WORK PLANS AND METHODS

The Service provider shall detail herewith below the proposed work plans and
methods. This shall be an essential parameter to technically evaluate the proposals and
not only the total fees. The SERVICE PROVIDER should highlight, among others, all
aspects related to scoping of the project, developing policy and regulation documents,
and recommending communication and engagement plan, as described under the
Methodology and Approach section in Annexure A herein.

4. PERSONNEL AND PROJECT ORGANISATION

4.1 Shall prepare and submit for ADAFSA’s approval an
Organisation Chart indicating its proposed staff for the
SERVICES (indicate full time or part time, Abu Dhabi or
elsewhere). Support services available at SERVICE
PROVIDERT's home office or elsewhere shall also be
indicated.
4.2 Service provider shall also provide full details of total
estimated man-days to be spent at ADAFSA’s SITE and/or at
all other Site locations for each of its assigned personnel.
4.3 Service provider shall identify all disciplines required to
undertake the SERVICES. As highlighted in the Annexure A
herein.
4.4 To implement the services, Service provider shall establish a
Site Organisation in Abu Dhabi. Service provider shall
delegate and provide through adequate qualified and
thoroughly experienced resident staff approved by ADAFSA.
Their exact number and duration of services will be
determined by mutual consultations. Prior to delegation of
such staff, detailed qualifications and experience of such staff
shall be submitted to ADAFSA for its approval.

4.5 Service provider shall not transfer assignments of staff

working for the SERVICES without prior approval from
ADAFSA.

Page 94 of 112
 ANNEXURE ‘C’

SERVICES PROVIDED BY ADAFSA

Page 95 of 112
 ANNEXURE - C
SERVICES PROVIDED BY ADAFSA

The following facilities shall be provided by ADAFSA free of charge to SERVICE

PROVIDERT:

1. Without prejudice to the other provisions of this AGREEMENT, ADAFSA shall

provide SERVICE PROVIDER with all available information that may be required
for the performance of the SERVICES.

2. Letters to assist SERVICE PROVIDER in securing necessary licences, visas, work

permits, security passes, documentation for immigration and egress of
personnel, equipment and operations (if applicable) in Abu Dhabi in connection
with this AGREEMENT.

The provision of such letters of assistance shall not be construed so as to hold

ADAFSA liable for delays in the obtainment of the said licences, visas, work
permits and security passes or non-obtainment of the same for any reason
whatsoever.

3. SERVICE PROVIDERT’s own arrangements shall be made for medical services

which shall not be provided by ADAFSA. However, in the event that ADAFSA
medical facilities are availed, the actual cost of the same will be back charged to
SERVICE PROVIDERT.

ADAFSA shall be responsible for and shall provide only those items which are expressly
stated in this AGREEMENT.

Page 96 of 112
 ANNEXURE ‘D’

PRICING SCHEDULE
(UNPRICED PART)
Contents

1. General Provisions, Pricing Details & Notes (Preamble)

2. Pricing Schedule (Unpriced Part)

Page 97 of 112
1. GENERAL PROVISIONS, PRICING DETAILS AND NOTES

1. All prices are in U.A.E. Dirhams.

2. The prices entered in the following Tables/Schedules shall cover the execution
and completion of all SERVICES in connection with such items as defined in
Annexure-A: Scope of SERVICES finished complete in every respect in strict
compliance with the AGREEMENT.

3. All prices and rates shall be fully fixed for the duration of the AGREEMENT and
no fluctuations shall be permitted for any changes in any of the SERVICE
PROVIDERT's costs or inclusions, currency variations or any other reason
unless expressly provided for elsewhere in this AGREEMENT.

4. The Service provider shall notify ADAFSA in writing within Forty Eight (48)
hours of the start of such works, for any additional expense to which the
SERVICE PROVIDER may consider itself entitled from ADAFSA. Service provider
shall submit in writing giving full details as much as possible for any claim,
within Twenty Eight (28) days from the start of such works. No SERVICES shall
be postponed or delayed by SERVICE PROVIDER when instructed by ADAFSA
subject to the acceptance and finalisation of payment of amount or time for such
particular SERVICES for which SERVICE PROVIDER intends to make its claim.

5. PRICES: The Service provider shall submit the quotation in the following
manner:

• Estimated Lump-Sum Prices (calculated by utilizing the applicable

Percentage and /or Unit Rate, respectively, set forth in Section IV of V)
for carrying out all of the Services indicated in Annexure-A: Scope of
SERVICES

6. The quotation shall cover, among others, all costs related to the reviewing and
updating of draft and Final Report , meetings, salaries, local transport,
accommodation, printing, binding, telephone, telexes, facsimiles, office
expenses, all design approvals, follow up, and any other expenses to fulfil the
requirements of services.

7. The CONSULTAT shall only employ suitable qualified person(s) processing the
relevant qualifications and experience. All the staff shall be subject to the
approval of ADAFSA .

8. The quoted prices are deemed to be inclusive of all charges, costs and
expenses to carry out the SERVICES in accordance with the AGREEMENT
other than free of charge facilities and expenses reimbursable by ADAFSA.
The quoted prices, unless otherwise indicated, are deemed to include for, but
not be limited to:

Page 98 of 112
 • Office expenses
• Salaries, bonuses, profits, duties, overhead, social benefits.
• Training costs.
• International and local travel, local accommodation, transportation, living
expenses and leaves
• Medical expenses, hospitalisation and insurance.
• Administration expenses of all staff assigned fully or partly to SERVICES.
• Engineering materials ( if any ) , postage, telephone & faxes and other
expenses of similar nature.
• Cost of reproduction of documentation and reports, computer hardware
and software, and other support costs related to SERVICES.

9. CONSULTNAT shall provide, for each stage, a detailed breakdown showing man-
month costs for each Specialist/Person.

10. The terms of payment of the Lump-Sum amount will be as stated in Article (10):
Terms of Payment of Section III (Special Conditions).

11. ADAFSA has the right to carry out audit visits to SERVICE PROVIDERT’s Head
Office to verify the number of allocated persons/specialists.

Page 99 of 112
 ANNEXURE ‘E’

FORM OF PERFORMANCE BANK GUARANTEE

Page 100 of 112

ANNEXURE - E
FORM OF PERFORMANCE BANK GUARANTEE

(NOTE TO TENDERERS: PLEASE DO NOT FILL OUT THE BLANKS IN THIS FORM
DURING THE TENDERING STAGE)

The Government of Abu Dhabi

ABU DHABI AGRICULTURE AND FOOD SAFETY AUTHORITY ( ADAFSA )
P.O. Box No. 52150
Abu Dhabi
United Arab Emirates

SUBJECT: PERFORMANCE BANK GUARANTEE No. DATE:

AMOUNT
AGREEMENT No.

Dear Sirs,

Whereas ABU DHABI AGRICULTURE AND FOOD SAFETY AUTHORITY (hereinafter

referred to as “ADAFSA”) has entered into an agreement with
..................……………………….….. (hereinafter referred to as “SERVICE PROVIDERT”) for
..................………………………........................., and whereas SERVICE PROVIDER is required
under the AGREEMENT to procure a Performance Bank Guarantee issued by a bank in
favour of ADAFSA in support of the due and proper performance of the obligations
undertaken by SERVICE PROVIDER in respect of the above-mentioned AGREEMENT;

Therefore, in consideration of the above, we [Name of the Bank] established in

Abu Dhabi and having our address at P.O. Box ....... , Abu Dhabi, U.A.E. hereby irrevocably
and unconditionally guarantee and undertake to ADAFSA, without any right of defence
set off or counterclaim whether on our behalf or on behalf of SERVICE PROVIDER to pay
to ADAFSA a sum not exceeding (Figures) (Letters) or any lesser sum specified by
ADAFSA upon receipt of ADAFSA’s written request addressed to us in the event that
SERVICE PROVIDER fails to perform or fulfil any of his obligations set forth in the
AGREEMENT, by transfer to an account in ADAFSA’s name at such bank in Abu Dhabi as
ADAFSA shall stipulate or in such other manner as shall be acceptable to ADAFSA. Such
written request shall be conclusively binding on us for all purposes under this
Performance Bank Guarantee.

We agree that any changes, modifications, additions or amendments which may be

made to the AGREEMENT, or in the work to be performed thereunder, or in the
payments to be made on account thereof, or any extensions of the time for performance
or other forbearance on the part of either ADAFSA or SERVICE PROVIDER to the other or
to any other guarantor of the obligations of either of them, shall not in any way release
us from our continuing liability hereunder, and we hereby expressly waive our right to
receive notice of any such changes, modifications, additions, amendments, extensions
or forbearance.

Page 101 of 112

We further agree that any payment made hereunder shall be made free and clear of and
without deductions for or on account of any present or future taxes, levies, imposts,
duties, charges, fees, deductions or withholdings of any nature whatsoever and by
whomsoever imposed.

This Performance Bank Guarantee shall come into force on the date hereof and shall
continue until the issue of FINAL ACCEPTANCE CERTIFICATE.

This Performance Bank Guarantee shall be governed by and interpreted under the laws
of
Abu Dhabi and the U.A.E.

Yours faithfully,

________________________________
Authorised Signature and Stamp of Bank

Page 102 of 112

FORM OF ADVANCE PAYMENT BANK GUARANTEE – Not Applicable

THE GOVERNMENT OF ABU DHABI

ABU DHABI AGRICULTURE AND FOOD SAFETY AUTHORITY
P.O. Box No. 52150
Abu Dhabi
United Arab Emirates

SUBJECT: ADVANCE PAYMENT GUARANTEE NO. DATE:

AMOUNT DHS.
AGREEMENT NO. ____________
Dear Sirs,
Whereas ABU DHABI AGRICULTURE AND FOOD SAFETY AUTHORITY (hereinafter referred to as
“ADAFSA”) has entered into an agreement with ________________________ (hereinafter referred to as
“CONTRACTOR”) for ______________., and whereas you have agreed to make an advance payment of Dhs.
_________ (Figures) (Letters) to our above client upon receipt of a Bank Guarantee issued by a bank in
favour of ADAFSA for an equivalent amount.

Therefore, in consideration of the above and based on the request of our client, We ___________ [Name of
the Bank] established in Abu Dhabi and having our address at P.O. Box ____________, Abu Dhabi,
U.A.E. hereby irrevocably and unconditionally covenant and agree as primary obligator and not as Surety
merely as follows:

(1) We undertake to pay to you the said amount or part thereof at your first written demand, by transfer to
an account in ADAFSA’s name at such bank in Abu Dhabi as ADAFSA shall stipulate or in such other
manner as shall be acceptable to ADAFSA, without warning or any restriction or condition and without
recourse and notwithstanding any objection from the said Messrs: ____________.
(2) We further agree that any payment made hereunder shall be made free and clear of and without
deductions for or on account of any present or future taxes, levies, imposts, duties, charges, fees,
deductions or withholdings of any nature whatsoever and by whomsoever imposed.
(3) We agree that any changes, modifications, additions or amendments which may be made to the
AGREEMENT, or in the work to be performed thereunder, or in the payments to be made on account
thereof, or any extensions of the time for performance or other forbearance on the part of either
ADAFSA or CONTRACTOR to the other or to any other guarantor of the obligations of either of them,
shall not in any way release us from our continuing liability hereunder, and we hereby expressly waive
notice to us of any such changes, modifications, additions, amendments, extensions or forbearance.
(4) As and when the advance payment is recovered against progress payments made by you to
CONTRACTOR, then this guarantee shall automatically stand reduced to the extent of such recovery.
(5) This Bank Guarantee shall come into force on the date hereof and shall remain valid until such time as
it is called up or you inform us that it is cancelled.
(6) This Bank Guarantee shall be governed by and interpreted under the laws of Abu Dhabi and the U.A.E.

Yours faithfully,
_________________________________
Authorized Signature and Stamp of Bank

Page 103 of 112

 ANNEXURE ‘F’

ACCEPTANCE CERTIFICATES AND RELEASE LETTER

Page 104 of 112

 1. PROVISIONAL ACCEPTANCE CERTIFICATE

Provisional Acceptance Certificate Form (PAC) ‫شهــادة اإلستـــالم اإلبتــدائي‬

Contract No (_________) ‫عقد رقم‬
: ‫تاريخ إصدار الشهادة‬
Project title ‫عنوان المشروع‬
Project Service Provider ‫إستشاري المشروع‬ Project contractor ‫مقاول المشروع‬
Completion date as per ‫تاريخ اإلنجاز وفقاً للعقد‬ Project start date ‫تاريخ بداية المشروع‬
contract
Date of PAC ‫تاريخ اإلستالم اإلبتدائي‬ Actual comp. Date ‫تاريخ اإلنجاز الفعلي‬
Delay period ‫مدة التأخير الكلية‬ Project warranty period ‫مدة ضمان المشروع‬
)‫ غير مبررة‬/ ‫أيام التأخير (مبررة‬ Project duration ‫مدة المشروع‬
Days of delay (Justified/Un justified)
Attachments If Justified )‫المرفقات (في حالة مبررة‬ Planned FAC )‫تاريخ اإلستالم النهائي (المقرر‬
Amount paid till date ‫المبلغ المدفوع‬ Original contract value ‫قيمة العقد األصلي‬
‫قيمة الدفعة الختامية‬ :‫ المحجوزة‬/ ‫إجمالي المبالغ المستقطعة‬
Value of final payment Total Amount on Hold / Retention
Total contract value after modification ‫قيمة العقد النهائية بعد التعديل‬
Value. Of V.O’s ‫قيمة األ وامر التغييرية‬ No. Of V.O’s ‫عدد األوامر التغييرية‬
.‫ وعليه ال مانع من اإلفراج عن الدفعة الختامية‬.‫نشهد بأن الخدمات المبينة في العقد أعاله تم إنجازها و إستالمها إبتدائياً حسب ما هو محدد في التعاقد‬
We agree that the above project have been provisionally accepted and handed over according to the contract's
specifications. Therefore, there is no objection to release the final payment.
Project Manager ADAFSA ‫مدير المشروع بالجهاز‬ Project Service Provider ‫إستشاري المشروع‬
/‫االسم‬ /‫االسم‬
Name Name
‫التوقيع والختم‬ ‫التوقيع والختم‬
Sign & Stamp Sign & Stamp
Approved by finance division ADAFSA ‫إعتماد إدارة المالية بالجهاز‬ Project Contractor ‫مقاول المشروع‬
/‫االسم‬ /‫االسم‬
Name Name
‫التوقيع والختم‬ ‫التوقيع والختم‬
Sign & Stamp Sign & Stamp

Approved By ‫إعتمــــــاد‬
End User Division Director ‫مـــدير اإلدارة المعنية‬

------------------------------------------------------

: ‫المرفقات‬

Format No: F5-CPD-CON-04-03 Issue No: 03 Issue Date: 31.08.2016

Page 105 of 112

 Final Acceptance Certificate (FAC) ‫شهــادة اإلستـــالم النهائي‬
Contract No )_____________( ‫عقد رقم‬
: ‫تاريخ إصدار الشهادة‬
Project title ‫عنوان المشروع‬
Project Service Providert ‫إستشاري المشروع‬ Project contractor ‫مقاول المشروع‬
Planned completion date ‫تاريخ اإلنجاز األصلي‬ Project start date ‫تاريخ بداية المشروع‬
Date of PAC ‫تاريخ اإلستالم اإلبتدائي‬ Actual completion date ‫تاريخ اإلنجاز الفعلي‬
Total delay duration ‫مدة التأخير الكلية‬ Final acceptance date ‫تاريخ االستالم النهائي‬
)‫ غير مبررة‬/ ‫أيام التأخير (مبررة‬ Project duration ‫مدة المشروع‬
(Justified / Un justified) Delay Days
Attachments If Justified )‫المرفقات (في حالة مبررة‬ Warranty Priod ‫مدة الضمان‬
‫المبلغ المدفوع إلى اآلن‬ ‫قيمة العقد األصلي‬
Amount paid till date Original Contract Value
‫قيمة الدفعة الختامية‬ :‫ المحجوزة‬/ ‫إجمالي المبالغ المستقطعة‬
Value Of Final Payment Total Amount on Hold / Retention
Total contract value after modification ‫قيمة العقد النهائية بعد التعديل‬
Value Of V.O’s ‫قيمة األ وامر التغييرية‬ No. Of V.O’s ‫عدد األوامر التغييرية‬
‫ وعليه ال مانع من اإلفراج عن الكفالة البنكية و جميع‬.‫نشهد بأن الخدمات المبينة في العقد أعاله تم إنجازها و إستالمها نهائياً حسب ما هو محدد في التعاقد‬
.‫مستحقات المقاول بحيث ال يحق لمزود الخدمة المطالبة بأي مستحقات مالية أخرى في المستقبل و ذلك بعد توقيع هذه الشهادة‬
We witness that services mentioned in above contract has been finally Completed and accepted according to
contract specifications Therefore we have no objection to release the final payment and all dues to Service
provider. Service provider has no right to any additional claims or future claims once this certificate is signed.
Division Project Manager ‫مدير إدارة المشروع بالجهاز‬ Project Service Provider ‫إستشاري المشروع‬
ADAFSA
/‫االسم‬ /‫االسم‬
Name Name
‫التوقيع والختم‬ ‫التوقيع والختم‬
Sign & Stamp Sign & Stamp
Approved by finance division ‫إعتماد إدارة المالية بالجهاز‬ Project Contractor ‫مقاول المشروع‬
ADAFSA
/‫االسم‬ /‫االسم‬
Name Name
‫التوقيع والختم‬ ‫التوقيع والختم‬
Sign & Stamp Sign & Stamp
Approved By ‫إعتمــــــاد‬ ) ‫توقيع المدير التنفيذي لقطاع ( حسب اإلدارة المعنية‬
‫المدير التنفيذي لقطاع الخدمات المؤسسية‬ Executive Director of (as per end user)
Executive Director of Corporate Services

Format No: F3-CPD-CON-04-03 Issue No: 03 Issue Date: 31.08.2016

Page 106 of 112

3. RELEASE LETTER

(TO BE TYPED IN ORIGINAL ON SERVICE PROVIDERT’S LETTER HEAD)

AGREEMENT No. ............................................... DATE: ...................................

KNOW ALL MEN BY THESE PRESENTS, that ..................................., P.O. Box ......, .................., .........
(hereinafter referred to as “SERVICE PROVIDERT”) for and in consideration of the receipt of
the sum U.A.E. Dhs. ............. (U.A.E. Dirhams .............) from ABU DHABI AGRICULTURE AND FOOD
SAFETY AUTHORITY (hereinafter referred to as “ADAFSA”), representing the final payment
under this AGREEMENT dated the ............. day of ................ 20.... and subsequent amendments
between SERVICE PROVIDER and ADAFSA, hereby releases and forever discharges ADAFSA,
its successors-in-interest and assigns and their property from all claims and demands
whatsoever in any manner arising out of, or related to, the said AGREEMENT or labour
performed or materials and equipment furnished by SERVICE PROVIDER in connection with, or
incidental to, the execution and completion of the SERVICES.

In consideration of, and for the purpose of inducing ADAFSA to issue the COMPLETION
CERTIFICATE and make the aforesaid final payment, SERVICE PROVIDER hereby represents,
warrants and agrees that:

1. all sums due or to become due and all debts, accounts, damages, obligations, claims and
demands of every nature and kind whatsoever in any manner arising out of, or related
to, labour performed or materials and equipment furnished in connection with, or
incidental to, the AGREEMENT have been paid and satisfied,

2. there are no unsettled claims for injuries to, or death of any person or damage to, or
destruction of, property in any manner arising out of, or related to, the AGREEMENT.

3. he shall indemnify and hold harmless ADAFSA and its successors and assignees from
and against any claims, demands, liens, judgements, attachments and costs related
hereto in any manner, arising out of, or related to, the AGREEMENT, and

4. he acknowledges his continuing liability to ADAFSA for executing without further

payment all works as may have been or be required in writing by ADAFSA during the
Warranty Period or within fourteen (14) days after its expiration, in connection with,
or incidental to, the SERVICES.

IN WITNESS WHEREOF SERVICE PROVIDER has caused this instrument to be executed this
............................ day of ....................... 20......

For and on behalf of SERVICE PROVIDERT:

Messrs. ______________________________ (Name of SERVICE PROVIDERT)

Official Seal ___________________________
_____________________________________
Authorised Signature
Name: ______________________________

Page 107 of 112

 SECTION IV of V

Pricing Schedule

Contents

1. General Provisions, Pricing Details & Notes (Preamble)

2. Pricing Schedule (Priced Part)

Page 108 of 112

1. GENERAL PROVISIONS, PRICING DETAILS AND NOTES

12. All prices are in U.A.E. Dirhams.

13. The prices entered in the following Tables/Schedules shall cover the execution
and completion of all SERVICES in connection with such items as defined in
Annexure-A: Scope of SERVICES finished complete in every respect in strict
compliance with the AGREEMENT.

14. All prices and rates shall be fully fixed for the duration of the AGREEMENT and
no fluctuations shall be permitted for any changes in any of the SERVICE
PROVIDERT's costs or inclusions, currency variations or any other reason
unless expressly provided for elsewhere in this AGREEMENT.

15. The Service provider shall notify ADAFSA in writing within Forty Eight (48)
hours of the start of such works, for any additional expense to which the
SERVICE PROVIDER may consider itself entitled from ADAFSA. Service provider
shall submit in writing giving full details as much as possible for any claim,
within Twenty Eight (28) days from the start of such works. No SERVICES shall
be postponed or delayed by SERVICE PROVIDER when instructed by ADAFSA
subject to the acceptance and finalisation of payment of amount or time for such
particular SERVICES for which SERVICE PROVIDER Intends to make its claim.

16. PRICES: The Service provider shall submit the quotation in the following
manner:

• Estimated Lump-Sum Prices (calculated by utilizing the applicable

Percentage and /or Unit Rate, respectively, set forth in Section IV of V)
for carrying out all of the Services indicated in Annexure-A: Scope of
SERVICES

17. The quotation shall cover, among others, all costs related to the reviewing and
updating of draft and Final Report , Meetings, Salaries, local transport,
accommodation, printing, binding, telephone, telexes, facsimiles, office
expenses, all design approvals, follow up, and any other expenses to fulfil the
requirements of services.

18. The CONSULTAT shall only employ suitable qualified person(s) processing the
relevant qualifications and experience. All the staff shall be subject to the
approval of ADAFSA .

19. The quoted prices are deemed to be inclusive of all charges, costs and
expenses to carry out the SERVICES in accordance with the AGREEMENT
other than free of charge facilities and expenses reimbursable by ADAFSA.
The quoted prices, unless otherwise indicated, are deemed to include for, but
not be limited to:

Page 109 of 112

 • Office expenses
• Salaries, bonuses, profits, duties, overhead, social benefits.
• Training costs.
• International and local travel, local accommodation, transportation, living
expenses and leaves
• Medical expenses, hospitalisation and insurance.
• Administration expenses of all staff assigned fully or partly to SERVICES.
• Engineering materials ( if any ) , postage, telephone & faxes and other
expenses of similar nature.
• Cost of reproduction of documentation and reports, computer hardware
and software, and other support costs related to SERVICES.

20. CONSULTNAT shall provide, for each stage, a detailed breakdown showing man-
month costs for each Specialist/Person.

21. The terms of payment of the Lump-Sum amount will be as stated in Article (10):
Terms of Payment of Section III (Special Conditions).

22. ADAFSA has the right to carry out audit visits to SERVICE PROVIDERT’s Head
Office to verify the number of allocated persons/specialists.

Page 110 of 112

2. PRICING SCHEDULE
The total amount payable to the Service Provider, for the services to be provided under the
contract shall be detailed as follows: Total Value:
S No. Stage Description Total Price / AED

1 Implementation, design, support & warranty

Total Value

Breakdown:

S No. Stage Description Price / AED

1 Analysis

2 Solution Design

3 Implementation

4 Stabilization

5 Deployment

6 Handover

Warranty & Support:

-1(onsite option 1 )

7 -2(Onsite option 2)

-3(onsite + offshore)

-4(onsite +offshore)

Optional – Support for the second and third year.

S No. Stage Description Total Price / AED

1 Second year Support

2 Third Year Support

Total Contract Price in Words: XXXXXXXX
This Total Contract price is inclusive of all the costs which shall be incurred by the Contractor for the
successful execution of the entire Scope of SERVICES strictly according to all terms, conditions and
requirements mentioned in the specification. No other costs, expenses, contingency or otherwise shall be
requested or claimed by the Contractor.

Page 111 of 112

 SECTION V of V

ATTACHMENTS- Not Applicable

Page 112 of 112