QUALIFICATION:

——p ZONE BUS OPERATOR'S MANUAL

8
ITRANSMILENIO CODE: REVIEW: 0 DATE
MAYOR OF BOGOTA

Content

TRANSMILENIO SA.....................................................
I MISSION......................................................................

1.4 Goals
2 PRESENTATION........................... 4
3 AIM ............................................... 5
4 SCOPE.......................................... 5
5 REFERENCE DOCUMENTS THE 5
6 SYSTEM OPERATOR IN 6
7 PREVENTIVE MANAGEMENT..... 7
7.1 Knowledge of standards ....... 7
7.2 Knowledge of Standards Public transport ..... 12
7.2.1 Use of lights 13
7.2.2 Operation in 14
7.2.3 ta 16
7.2.4 Co Code T code .... 16 18
vehicle 18
safe ion ,...
events,
adequ it, and it prevents us from health 18
ate problems in the mirrors................ 19
7.3.3 ility and respect for all users 21
7.3.4 s zebras ........................................... 21
7.3.5 He is colleagues 21
7.3.6 Control
patient your impulses...................................... 21
7.3.7 Anticipate a situation or danger in traffic ......... 21
7.3.8 Respect Traffic and System regulations Focus 22
7.3.9 attention on driving.......................................... 22
7.3.10
ZONE BUS OPERATOR'S MANUAL.................................................................................................................4
1 TRANSMILENIO SA.....................................................................................................................................4
1.1 MISSION.....................................................................................................................................................4
1.2 VISION........................................................................................................................................................4
1.3 Policy:..........................................................................................................................................................4
1.4 Goals............................................................................................................................................................5
Dear Operator:........................................................................................................................................................5
3 AIM.................................................................................................................................................................6
4 SCOPE............................................................................................................................................................6
5 REFERENCE DOCUMENTS........................................................................................................................6
6 THE OPERATOR OF THE INTEGRATED PUBLIC TRANSPORTATION SYSTEM.................................7
7 PREVENTIVE MANAGEMENT.......................................................................................................................8
7.1 Knowledge of traffic rules...........................................................................................................................8
• Overtaking and Overtaking..................................................................................................................................9
• Speeds................................................................................................................................................................11
• Priority of signals...............................................................................................................................................11
• Traffic lights.......................................................................................................................................................12
7.2 Knowledge of Standards of the Integrated Public Transportation System................................................13
7.2.1 Use of lights...........................................................................................................................................14
7.2.2 Whereabouts Operation.........................................................................................................................15
7.2.3 Change of table or router.......................................................................................................................17
7.2.4 Communications Code – T Code...........................................................................................................17
7.3 Preventive and safe driving habits.............................................................................................................19
8 GOOD JUDGMENT.........................................................................................................................................26
9 DRIVING SKILL..........................................................................................................................................26
10 RULES OF CORDIALITY.......................................................................................................................27
10.1 General Courtesy Rules:............................................................................................................................27
10.2 Courtesy of Driving:..................................................................................................................................27
10.3 Courtesy in Patios and Zonal Terminals:..................................................................................................28
10.4 Cordiality with the Zonal Control Center Personnel:................................................................................28
10.5 Courtesy of Users:.....................................................................................................................................29
10.6 Cordiality with External Agents:...............................................................................................................29
11 IN EMERGENCY OR CONTINGENCY SITUATIONS..............................................................................29

ELABORATED: I APPROVE: ADOPTED:

SPECIALIZED PROFESSIONAL P. 1 of 29
TECHNICAL DIRECTOR OF TECHNICAL DIRECTOR OF
SECURITY BUSES
BUSES
 MAYOR MAYOR'S OFFICE
BOGOTA DC
TRANSMILENIO SA

ZONE BUS OPERATOR'S MANUAL.................................................................................................................4

1 TRANSMILENIO SA.....................................................................................................................................4
1.1 MISSION.....................................................................................................................................................4
1.2 VISION........................................................................................................................................................4
1.3 Policy:..........................................................................................................................................................4
1.4 Goals............................................................................................................................................................5
Dear Operator:........................................................................................................................................................5
3 AIM.................................................................................................................................................................6
4 SCOPE............................................................................................................................................................6
5 REFERENCE DOCUMENTS........................................................................................................................6
6 THE OPERATOR OF THE INTEGRATED PUBLIC TRANSPORTATION SYSTEM.................................7
7 PREVENTIVE MANAGEMENT.......................................................................................................................8
7.1 Knowledge of traffic rules...........................................................................................................................8
• Overtaking and Overtaking..................................................................................................................................9
• Speeds................................................................................................................................................................11
• Priority of signals...............................................................................................................................................11
• Traffic lights.......................................................................................................................................................12
7.2 Knowledge of Standards of the Integrated Public Transportation System................................................13
7.2.1 Use of lights...........................................................................................................................................14
7.2.2 Whereabouts Operation.........................................................................................................................15
7.2.3 Change of table or router.......................................................................................................................17
7.2.4 Communications Code – T Code...........................................................................................................17
7.3 Preventive and safe driving habits.............................................................................................................19
8 GOOD JUDGMENT.........................................................................................................................................26
9 DRIVING SKILL..........................................................................................................................................26
10 RULES OF CORDIALITY.......................................................................................................................27
10.1 General Courtesy Rules:............................................................................................................................27
10.2 Courtesy of Driving:..................................................................................................................................27
10.3 Courtesy in Patios and Zonal Terminals:..................................................................................................28
10.4 Cordiality with the Zonal Control Center Personnel:................................................................................28
10.5 Courtesy of Users:.....................................................................................................................................29
10.6 Cordiality with External Agents:...............................................................................................................29
11 IN EMERGENCY OR CONTINGENCY SITUATIONS..............................................................................29
8
 MAYOR MAYOR'S OFFICE
BOGOTA DC
TRANSMILENIO SA

ZONE BUS OPERATOR'S MANUAL

1 TRANSMILENIO SA

On October 13, 1999, TRANSMILENIO SA began operating with the main commitment to plan,
manage and control the mass automotive passenger transportation system.

Since December 18, 2000 , the provision of the new mass public transportation service for the
city of Bogotá began with the TransMilenio system.

The Board of Directors of TRANSMILENIO SA, adopted through Agreement 4 of December 28,
2007, the strategic plan of the entity, thus establishing the guidelines for the fulfillment of the
purposes.

1.1 MISSION
“Satisfy the need for public transportation of the users of the Capital District and its area of
influence, with standards of quality, efficiency and sustainability, through the planning,
management, implementation and control of the operation of an integrated urban public
passenger transportation system. , which operates under a public-private scheme, which
contributes to greater competitiveness of the city and the improvement of the quality of life of
the inhabitants.

1.2 VISION
“ To be the organization that manages the operation of the Integrated Public Transportation
System, to meet with quality, efficiency and sustainability the demand for public transportation
in the Capital District and its area of influence, which contributes to economic and social
development through the joint action of the public and the private, becoming a model to follow
at a national and international level.”

1.3 Policy:
TRANSMILENIO SA is an entity dedicated to satisfying the public transportation needs of the
inhabitants of Bogotá, through the planning, management and control of the public
transportation system, managing the provision of an efficient, safe, profitable and financially
and environmentally sustainable service, which contributes to the continuous improvement of
the quality of life and well-being of the city's inhabitants,
 MAYOR MAYOR'S OFFICE
BOGOTA DC
TRANSMILENIO SA

complying with regulatory requirements, preventing environmental pollution and injuries and
illnesses of the different actors and continuously improving the effectiveness, efficiency and
effectiveness of the System's processes.

1.4 Goals

• Improve customer satisfaction level

• Improve users' perception of security
• Reduce accidents in the System
• Maintain standards of reliability and timeliness in service provision
• Improve user comfort when transporting
• Maintain gas emissions standards in the System
• Maintain the System's energy efficiency standards
• Prevent the impact of sound pressure levels on the System
• Maintain operational efficiency levels
• Promote safe and harmonious work environments that result in improving the quality of
life of public servants

2 PRESENTATION

Dear Operator:

The Operator's Manual is a work tool that helps you become familiar with and understand its
importance in the Integrated Public Transportation System in the zonal component. Here you
will find in a simple way the necessary instructions and recommendations so that you can work
with professionalism and provide a quality service (safe, reliable, comfortable, effective).
You are part of a change in the city's public transportation, which will migrate towards the zonal
component of the Integrated Public Transportation System, remember that in this System you
have the support of an entire team of professionals both within each company concessionaire
and the managing entity TRANSMILENIO SA

Both the operating company and TRANSMILENIO SA make up a work team, which will help
you guide and execute your tasks; which in turn expects from you a great responsibility with
users, pedestrians, police and other personnel
 MAYOR MAYOR'S OFFICE
BOGOTA DC
TRANSMILENIO SA

involved in the system, in order to achieve together all the fulfillment of the System's objectives.

This document will serve as a general guide for the performance of your work, so we suggest
you read it carefully, follow its recommendations and use it as reference material when you
have concerns related to your task.

3 AIM

Provide the complementary, urban or special bus operator of the Integrated Public
Transportation System with the necessary knowledge to operate under the zonal operation
scheme, under standardized operational conditions, providing the user with a quality service.

4 SCOPE

This manual is aimed at Zone Vehicle Operators (complementary, urban and special), the
people who coordinate and support their work and the auditing personnel who verify their
activities. It includes the necessary instructions to perform and provide a service in accordance
with the requirements of TRANSMILENIO SA as the managing entity of the Integrated Public
Transport System.

5 REFERENCE DOCUMENTS

> TransMilenio System Operations Manual

> TransMilenio System Communications Manual
> TransMilenio System Image Manual
> Zonal Emergencies and Contingencies Plan of the Integrated Public Transportation System
(prepared by each concessionaire company).
> User's manual
> Concession contract with operating companies
> Minutes of the operators committee
> National Traffic Code Law 769 of 2002
> Operating Company Manuals.
 MAYOR MAYOR'S OFFICE
BOGOTA DC
TRANSMILENIO SA

6 THE OPERATOR OF THE INTEGRATED PUBLIC TRANSPORTATION SYSTEM

The SITP Operator He is a well-rounded person, with recognized personal qualities and
technical skills, who has gone through a demanding selection, training and training process.
In his personal appearance he is neat and orderly, he stands out for his education, culture and
kindness, at least he knows and abides by the rules of cordiality cited in this manual.
Due to his knowledge and the training he constantly receives, he carries out highly professional
work.
As an Operator, it is at the service of citizens who use public transportation and is committed to
respecting users, complying with traffic regulations, providing a safe, timely service and
contributing to the mobility of the city.
It is aware of the responsibility it has for the safety and life of users, pedestrians and other
traffic actors, which is why it drives carefully and comfortably, uses appropriate driving
techniques, minimizing the level of polluting emissions, optimizing consumption. of fuel and
taking care of engine wear.
Comply with laws, traffic regulations and standards set by
TRANSMILENIO SA
For the operator to perform adequately and operate safely, he or she must be in good physical
and mental condition and with motor coordination, meeting all the requirements established by
Colombian legislation on the matter.

The operator of the Integrated Public Transportation System not only has sufficient knowledge
and training to be able to drive and operate a public service bus in compliance with the
requirements of the law, but has also been trained, mastering preventive driving techniques,
good judgment and is skilled in driving the assigned vehicle.

Due to their commitment, the operators of the Integrated Public Transport System are front-line
protagonists in achieving the policy and quality objectives.

The operator of the Integrated Transport System takes care of his personal presentation and
that of his mobile phone, always wears a uniform that is perfectly clean and carries his license
in a visible place.

MAYOR MAYOR'S OFFICE

BOGOTA DC
TRANSMILENIO SA
7 PREVENTIVE MANAGEMENT

PREVENTIVE DRIVING is the driving technique in which the operator (driver) knows and
respects the traffic rules, the rules of the Integrated Public Transportation System, has safe
driving habits, and additionally permanently interprets all traffic variables. , foreseeing and
anticipating those unsafe situations or acts of other traffic actors that may trigger an accident,
acting before it occurs in order to avoid it.

Imagine the worst that can happen and act sooner to prevent it from happening!

The elements of preventive driving that the operator must master are: knowledge of traffic
rules, rules of the Integrated Public Transportation System, preventive and safe driving habits.

7.1 Knowledge of traffic rules

Below are the most representative traffic rules that every operator of the TransMilenio System
must know and master, which are contained in the National Transit Code (CNT) adopted by
Law 769 of 2002, complementary regulations and jurisprudence.

Traffic rules regulate the circulation of pedestrians, users, passengers, drivers, motorcyclists,
cyclists and vehicles on public or private roads open to the public, or on private roads open to
the public where vehicles circulate; as well as the actions and procedures of the traffic
authorities.

• Check the vehicle documentation and personal documentation, verify that the following
documents are up to date in the vehicle: traffic license, mandatory traffic accident insurance,
mechanical and gas technical inspection certificate, operator's driving license, registration
document. operator identity.

• Respect the speed limits, remember that in urban areas you must drive at a maximum of
60 km/h, and in residential areas, schools (includes schools, universities and educational
institutions), places where there is a lot of traffic.

MAYOR MAYOR'S OFFICE

BOGOTA DC
TRANSMILENIO SA

pedestrian, crossing intersections (even with traffic lights) and work zones, you should not
travel at more than 30 km/h. The above according to the National Traffic Code in its articles
74 and 106, modified by Law 1239 of 2008.

• Keeping the safety distance or spacing, this will give you the opportunity to avoid an
accident in the event of a sudden braking or maneuver by the following vehicle. The
spacing1 is the distance between two (2) consecutive vehicles that is measured from the
1 CodeNationalofTransit,decreeLaw769of2002,article2.
 rear end of one vehicle to the front end of the other, the National Traffic Code establishes
this separation based on the speed of circulation in article 108 as follows:

> For speeds of up to thirty (30) kilometers per hour, ten (10) meters.
> For speeds between thirty (30) and sixty (60) kilometers per hour, twenty (20) meters.

In all cases, the driver must pay attention to the state of the ground, humidity, visibility,
weight of the vehicle and other conditions that may alter its braking capacity, maintaining a
safe distance from the vehicle in front.2

• Overtaking and Overtaking

According to the definition3 established by Law 769 of 2002, these maneuvers
correspond to:

> Overtaking: Maneuver by which a vehicle passes another vehicle preceding it in the
same lane of a road.

> Overtaking: Maneuver by which a vehicle moves in front of another vehicle that
precedes it in the same lane of a road.

These types of maneuvers are restricted according to the National Traffic Code. 4 So:

> At intersections.
> In sections of the road where there is a continuous central separator line or
prohibition.

MAYOR MAYOR'S OFFICE

BOGOTA DC
TRANSMILENIO SA

> of overtaking.
> On curves or slopes.
> When visibility is unfavorable.
> Near pedestrian crossings.
> At railway intersections.
> On the shoulder or to the right of a vehicle.
> In general, when the maneuver offers danger.

• Traffic priorities, when a driver does not comply with the established priorities, there is a
great risk of accident, and preventively we should never assume that just because we have
the priority, it has been granted to us. Therefore, the alert operator does not assume that he
has been given the right of way but instead slows down and/or stops, verifies that he has
been given the right of way and subsequently continues driving using the right of way.
2 CodeNationalof Transit,decreeLaw769of2002,article108.
3 CodeNationalof Transit,decreeLaw769of2002,article2.
4 CodeNationalof Transit,decreeLaw769of2002,article73.
 The priorities are defined in the National Traffic Code as follows:

Article 66. Intersection Turns5 . The driver who travels on a road without priority must
completely stop his vehicle when reaching an intersection and where there is no traffic light,
he will take due precautions and start moving when appropriate.

In no case may the driver stop his vehicle on the railway track, a pedestrian crossing or an
intersection or an exclusive lane, preferential parallel of feeders or shared with pedestrians,
belonging to the STTMP. All drivers must remain at a minimum distance of five (5) meters
from the railway track.

Paragraph. No driver should brake suddenly and reduce speed without making sure that
the maneuver does not present danger.

Article 70. Priority at Intersections or Turns6 . Priority rules at intersections and turning
situations in which two (2) or more vehicles may interfere:

> When two (2) or more vehicles travel in the opposite direction on a two-way traffic road
and try to turn to the same side, the one that is going to turn to the right has priority; On
slopes, the vehicle going up has priority.

MAYOR MAYOR'S OFFICE

BOGOTA DC
TRANSMILENIO SA

> At unmarked intersections, except in roundabouts, the vehicle on the right has priority.
> If two (2) or more vehicles traveling in opposite directions arrive at an intersection and
one of them is going to turn left, the vehicle that is going to continue straight has priority.

> When a vehicle is inside a roundabout, it has priority over those who are going to enter it,
as long as it is moving.

> When two vehicles traveling on different roads arrive at an intersection and one of them
is going to turn right, the vehicle on the right has priority.

> When a vehicle wants to turn left or right, it must first look for the lane closest to its turn
and enter the other road through the lane closest to the direction of traffic.

5 National Traffic Code, Decree Law 769 of 2002, article 66.

6 National Traffic Code, Decree Law 769 of 2002, article 70.
 Article 71. Start of March7 . When moving a parked vehicle, the respective directional
signal will be used, giving priority to other moving vehicles and taking precautions to avoid
collisions with approaching vehicles.

Additionally, there are other priority rules dictated in the National Traffic Code in articles
105, 111 and 118 related to the classification of roads, signals and traffic lights respectively.

NOTE: Remember that a priority8 , is the priority or preference that a road or vehicle has
with respect to other roads or other vehicles.

• Speeds
The maximum speed must never exceed 60 km/h, nor the limits demarcated or signposted
in the different areas of the city.

MAYOR MAYOR'S OFFICE

BOGOTA DC
TRANSMILENIO SA

The limits established through the Code must be respected even if there is no demarcation
or signage, reducing the speed to thirty (30) kilometers per hour in the following cases 9 :

> In places of concentration of people and in residential areas.

> In school zones.

> When visibility conditions are reduced.
> When the traffic signs so order.
> Near an intersection.

• Priority of signals
Remember that there is a prioritization of the signs, which must always be respected, taking
into account that the sign that takes precedence over the others is the one given by the
traffic agents, a function that in Bogotá DC It is delegated to the Metropolitan Transit Police.

The priority between the different traffic signs will be as follows10 :

> Signals and orders issued by traffic agents.

> Transient signs.
> Traffic lights.
> Vertical signs.
> Horizontal or demarcated signs on the road.

7 National Traffic Code, Decree Law 769 of 2002, article 70.

8 National Traffic Code, Decree Law 769 of 2002, article 2.
9 National Traffic Code, Decree Law 769 of 2002, article 74 and 106.
10 National Traffic Code, Decree Law 769 of 2002, article 111.
 Following an instruction from the Traffic Police does not imply that it is followed without
taking the necessary precautions, and the Control Center is informed indicating the
instruction received and the number that identifies the officer who gave the order.

For example, if a traffic officer tells you to pass an intersection with a red light, do so, but
verify that there is no risk to the operation due to the approach of vehicles with the intention
of crossing the intersection (with a green light). ) in a direction perpendicular to yours.

• Traffic lights

MAYOR MAYOR'S OFFICE

BOGOTA DC
TRANSMILENIO SA

Traffic lights are instruments that, through light signals, allow the automatic management of
various flows and it is your obligation to respect them. They can only be passed with the
light on red under the order of a traffic agent and having taken the precaution to ensure that
the maneuver is safe. .

Remember that according to the light signal there will be actions that you must execute, as
follows11 :

Red: Indicates the duty to stop, without stepping on or invading the initial line of the
pedestrian crossing zone. If it is not demarcated, it will be understood to extend two meters
away from the traffic light. Turning right when the light is red is allowed, respecting the
priority of the pedestrian. The prohibition of this turn will be indicated with special signs. The
transit authorities, in their jurisdiction, may authorize it.

Yellow: Indicates attention for a change of lights or signals and for the crossing to be
vacated by the vehicles that are in it or to refrain from entering the crossing even if they
have space to do so. You should not start driving on a yellow light, nor increase your speed
during that period.
You should not enter the intersection on yellow and if a vehicle is already at the intersection
on yellow light, it will maintain priority until the crossing is completed.

Green: It means free way.

As a preventive measure, the operators of vehicles linked to the Integrated Public

Transportation System must not make right turns with the traffic light on red.

Never use the pedestrian traffic light to start moving before the vehicular traffic light gives
priority.

11 National Traffic Code, Decree Law 769 of 2002, articles 117 and 118.
7.2 Knowledge of Standards of the Integrated Public Transportation System
TRANSMILENIO SA, as the managing entity of the System, establishes standards of behavior
that every operator of the TransMilenio System must comply with, which are aimed at providing
a safe transportation service and contributing to the mobility of the city.

Among these rules we have:

 MAYOR MAYOR'S OFFICE
BOGOTA DC
TRANSMILENIO SA

7.2.1 Use of lights

The lights of the vehicles have a specific use to indicate to other traffic actors the
actions that are going to be carried out, which allows us to know the actions that the
other actors are going to carry out and communicate our actions to the other actors.
Remember that these instructions must be made sufficiently in advance of the
maneuver, so that it does not pose a risk to other drivers.

The use of turn signal and parking lights must be carried out as follows:

GUY IT'S USED … INDICATES

Before changing from right to left lane. Change from right to left lane.

LEFT Before turning. Turn to the left.

Before starting the journey, after operating It indicates to the other mobiles that the
(doors closed) at a bus stop or portal bus has finished the operation and is
platform. going to start moving.

Before changing from left to right lane. Change from left to right lane.

Before turning. Turn to the right

RIGHT
It indicates to other mobiles that the bus is
Before approaching a stop or platform of a
going to approach to operate at a bus stop
station or portal.
or portal platform.
In accordance with article 67 of the National Traffic Code – Law 769 of 2002, the
NOTE: directional light must be placed 30 meters before making the turn in urban areas and in
rural areas 60 meters in advance.
That the mobile is not going to move
When it is operating because it is operating, either feeding or
de-powering.
When approaching a bus stop when there is
PARKING In mixed traffic the vehicle is going to stop
a request for arrest (30 meters before the
LIGHTS (as a warning).
bus stop).
Indicates that a special situation arises,
When mechanical failures occur or due to
HE has to transit with
any accidental event
caution.
 MAYOR MAYOR'S OFFICE
BOGOTA DC
TRANSMILENIO SA

When this available either

expecting
instructions.
THEY SHOULD NOT be used for entering a doorway, patio, or due to rainy or low
visibility conditions.

7.2.2 Whereabouts Operation

The operation of the zonal routes works through organized stops, for which the driver
must stop only and exclusively at the authorized and signposted stops, taking into
account that the stop will be attended to on demand, that is, when users request a
stop. through the sound signal (bell) on board the bus or by request of users at the
whereabouts, if one of these two events does not occur, the detention at the
whereabouts should not be made.

The two doors (front and rear) must be operated at the same time when there is a
request from users to board the bus and at the same time there is a request to stop on
board the bus to get off, otherwise the driver must drive or open a door. single door as
required for the ascent or descent of users.

Remember that the bus logic unit tells you the distance to the next stop, so you will
know when you should slow down and operate in the right lane to make an appropriate
stop.

The safe way to operate at a stop is described step by step below, a sequence that
ensures a correct way of operating, minimizing the occurrence of incidents.

STAGE 1

Before reaching the bus stop or platform where you are going to operate, turn on the right turn
1
signal appropriately (between 30 and 60 meters before) and drive in the right lane.

2 Take your foot off the accelerator and begin to slow down.

3 Continue to reduce speed and approach to the stop as long as there is a stop request (internal
via bell, verbal request, or external via manual signal).
If there is another vehicle operating at the stop and at the stopping point where you are going
4 to approach, stop the vehicle at a distance of at least 3 meters, and allow the bus in front to
finish the operation and restart the journey. Go to STEP 3.
 MAYOR MAYOR'S OFFICE
BOGOTA DC
TRANSMILENIO SA

If the stop is invaded or obstructed by private parking, locate a place to approach

5 appropriately, either before or after the stop, wait for users to walk to the stop point. Go to
STEP 3.
6 If there is another mobile operating at the whereabouts and at a stopping point behind which
you are going to approach, go to STEP 2.
STAGE 2

1 Check the directions of the mobile phone that is operating at the whereabouts

2 Check if the doors of the mobile you are operating are open

If the vehicle in front has already closed doors and turned on the left turn signal, allow him to
3
exit; That mobile will not be delayed and you will be able to make a better approach.

4
If the car in front has the doors open and the parking lights on, you can continue.
5 When you are parallel to the mobile that is operating at the stop, whistle, make yourself noticed
and begin the approach maneuver, go to STEP 3.
STAGE 3

Approach the whereabouts; The doors of the bus must not be parallel and with a separation
1 greater than 30 cm from the bus stop (sardinel), verify that the doors of the bus are not facing a
sign, pole or other element that hinders or injures the user.

2 Once the phone is stopped, keep your foot on the brake. At stops with a slope (up or down),
apply the safety brake.

3 Open the door(s) as required (ascent and/or descent of users), notify the user with reverse
shutter twice that you are going to open them (for mobile phones that allow this operation).
4 Observe the right mirror and the internal mirrors, visualize the whereabouts and determine the
appropriate moment to close the doors.
5 Close the door(s), warning that you are going to close them with reverse shutter twice (for
mobile phones that allow this operation).
6
Check in the right mirror that the door(s) closed correctly and that no items are trapped.
7 Place the left turn signal.

8 Verify in the left mirror that you can start driving.

9 Lift your foot off the brake and/or disengage the safety brake.

10 Start the march.

 MAYOR MAYOR'S
OFFICE
7.2.3 Change of table or router

Table or route changes must always be made at the same point of the route, which will
be clearly established by each zonal operator in accordance with the guidelines of
TRANSMILENIO SA, in order to guarantee the user timely and uniform information
about the route and its route.

To change the table and/or router, follow the following steps:

1 Stop completely on the shoulder on the right side of the road (preferably when operating at a
stop).
2 Install stationary lights and safety brake
3 Make the change of the table or router
4 Sit back in the chair
5 Put on your seat belt
6 Remove stationary lights, install left turn signal
7 Check mirrors and restart driving safely

7.2.4 Communications Code – T Code

Voice communications via communications equipment are standardized in the System,

through a code, which must be known and mastered by every bus operator of the
Integrated Public Transportation System, personnel controlling the operation of the
zonal concessionaires, and TransMilenio personnel. SA and the Comptroller's Office.

The T code is listed below:

 MAYOR MAYOR'S OFFICE
BOGOTA DC
TRANSMILENIO SA

CODE T - Integrated Public Transport System - Zonal component

1.1.Normal Conversation 1.2.Regulation of the operation
TP-01 Affirmative TP-50 Service and Table
TP-02 Negative TP-51 Service begins in...
TP-03 He copies me TP-52 Ends service in...
TP-04 How do you copy me? TP-53 He has relief in. . .
TP-05 One moment, please TP-54 You have changed your cell phone in...
TP-06 Please repeat your message TP-55 Mobile available in...
TP-07 Received TP-56 Make return in...
TP-08 Your details please TP-57 Go out to the mixed in…
TP-09 Your location TP-58 Congested intersection in...
TP-10 Thank you TP-59 Exit counterflow in….
TP-11 Power on or check your logical drive TP-60 Regulate empty until...
TP-12 Assign yourself to your logical drive TP-61 Go beyond mobile.....
TP-13 Reboot your logical drive TP-62 Don't go over mobile........
TP-14 Check the message sent to your logical drive TP-63 Let the mobile pass. .
TP-15 Clear the voice channel TP-64 Park the cell phone without obstructing the operation
TP-16 Acknowledgment of receipt TP-65 Clogged lane
TP-17 Phone call TP-66 Repair on public roads
TP-18 Mobile occupation TP-67 Step with caution
TP-19 Occupancy of the Station or Platform TP-68 What lag does your logical unit show you?
TP-20 In service TP-69 Agilice is very behind, make up for your time
TP-21 Out of service TP-70 Slow down, you're too far ahead
TP-22 Permission to go to the bathroom TP-71 Continue with your tour normally
TP-23 Damaged router TP-72 Enter the exclusive lane in…
TP-24 Authorization to get off the phone TP-73 Detour authorization…
TP-25 Correct router

TP-26 Convoy Service 2.Contingency codes

TP-27 Retire to patios TQ-01 Low fuel mobile
TP-28 Last service - day TQ-02 Tapped mobile
TP-29 Operation Report TQ-03 Mobile phone with mechanical problems
TP-30 Scroll urgent TQ-04 Mobile phone blocked on the road
TP-31 Two for one at the intersection TQ-05 Transfer passengers
TP-32 Apply fine TQ-06 Wait for the mechanics
TP-33 Rest period TQ-07 Need a crane
TP-34 Operator's Illness TQ-08 Traffic lights out of service in........
TP-35 User payment evasion TQ-09 Missing person

3. Emergency codes TQ-10 drunk person

TM-01 Simple traffic accident TQ-11 Report road damage
TM-02 Traffic accident with injuries TQ-12 Evacuate the mobile
TM-03 bomb attempt TQ-13 Do not move your mobile
TM-04 Mobile without brakes TQ-14 Mobile requires cleaning
TM-05 Mobile phone with address problems TQ-15 Flood
TM-06 Assault on... TQ-16 there is no step
TM-07 Demonstration on the road TQ-17 Invasion of the mixed vehicle into the trunk lane in…
TM-08 Suspicious person TQ-18 Rain in…
TM-09 Occupant fall TQ-19 Problems with the collection system
TM-10 police support
TM-11 Need Ambulance PHONETIC CODES
TM-12 Need firefighters A : SOUL N: NILE
TM-13 Need anti-explosives BOGOTA O: OPERATION
TM-14 Armed Person C : CAPITAL Q: PILOT
TM-15 Riots in the area DISTRICT Q: CHEESE
TM-16 Dead people) ARMY A: ROUTE
TM-17 Burst F: S: SOUTH
STRENGTH
TM-18 Presence of street vendor in the vehicle G: CRANE T: PO TIME
TM-19 Vandalism H: SON U:USME
TM-20 Incident with dangerous metamaterial I: CHURCH V: VICTORY
J: JAPAN W: WALTER
K: KILO X: XYLOPHONE
L: Y: YACHT
MAGNIFYING
MOUNTAIN Z: SHOE
 MAYOR MAYOR'S OFFICE
BOGOTA DC
TRANSMILENIO SA

7.3 Preventive and safe driving habits

A habit is a regularly repeated behavior that requires little or no reasoning and is
learned. A preventive driving habit is a safe driving behavior that is achieved through
training, coaching, and the conscious application of preventive behaviors.

When good habits have been formed, the operator must respond naturally by
assuming appropriate behaviors through compliance with rules and a preventive
attitude, adapting to abnormal traffic situations.

Among preventive habits we have:

7.3.1 Verify the correct condition of the vehicle, using the company's checklist,
immediately report any anomaly to the control center and follow instructions.

Before the start of each day's operation, the driver must verify the status of the
onboard equipment, in accordance with the logical unit manuals in order to
identify faults before leaving for the trip, for which he must check each device
verification icon. on board to guarantee the correct functioning of the System.

7.3.2 Adopting an appropriate posture when driving guarantees a good reaction

to unforeseen events, adequate control of the vehicle, and prevents health
problems.

> Adjust the position of the steering wheel, chair, mirrors, route or any element
of the bus only when it is stopped and with a safety brake.
> Position the backrest in such a way that it forms an approximate 90-degree
angle with the chair, so that the top of the steering wheel should not be
further than the reach of your arm, without leaving the backrest of the chair.
> Hold the steering wheel firmly with both hands, never drive with one hand.
> Separate your hands, they must be in a position such that the position of the
hands of a clock marking 10:10 is simulated. If the steering wheel of your
bus does not have steering wheel adjustment controls and you cannot meet
this parameter, locate your hands. at the 09:15 position and on the outside of
the steering wheel.
> Place both feet on the floor.

MAYOR MAYOR'S OFFICE

BOGOTA DC
TRANSMILENIO SA
 > Slightly bend your arms, adjust the chair in depth.
> Hold the steering wheel on the outside, never, for any reason, you should
maneuver the steering wheel with your hands inside it, holding it on the
inside can cause injuries in case of strong impacts.
> Always use the seat belt, according to the manufacturer's design parameters,
keeping the body under the three anchor points and not sitting on the
horizontal strap, canceling the lower left point and thus losing the
functionality of the belt.

7.3.3 Adjust and operate the mirrors, the bus Operator's visibility is limited to 120º
in the direction in which the bus is traveling; The side mirrors allow this visibility
to be expanded towards the rear of the vehicle, to know in time the presence of
vehicles that are traveling on the same road. Consider the following
recommendations:

> Adjust your outside rearview mirrors so that you can see not only each side
of the road behind you, but also each side of your vehicle. The correct
position of the mirrors is essential to determine the location of objects and
the space available to maneuver the vehicle

> Some of the exterior mirrors may be convex and these make objects appear
smaller than they are and further away than they are.

> The mirrors must be constantly observed quickly and at times when it is safe
to move your gaze from the path of the bus.

> When the circulation of an emergency vehicle is announced, you should try
to locate it in advance through the mirrors, so that a safe overtaking is
allowed.

> The internal mirrors of the mobile allow users to be followed when getting on
and off and thus avoid accidents when closing the doors. The objective of
these mirrors is to offer the driver visibility of the interior of the bus.

> Keep in mind that interior mirrors may have blind spots especially with
underage users descending stairs.

MAYOR MAYOR'S OFFICE

BOGOTA DC
TRANSMILENIO SA

> Make the most of the image that mirrors give.

> I watched periodically the Mirrors mirrors exterior, unrealized

 sudden movements of the body or head.

> I watched periodically the Mirrors mirrors interiors especially,

before opening or closing service doors and during the tour to monitor
occupancy and user behavior.

> Check the outside rearview mirrors after closing the doors.

> Adjust the mirror angles before driving.

> Be aware of the blind spots in the mirrors, turn your head a little to avoid
accidents.
 MAYOR MAYOR'S
OFFICE
BOGOTA DC
TRANSMILENIO SA

7.3.4 Treat all users with kindness and respect, especially the elderly, disabled
people, pregnant women and children.

7.3.5 Respect the zebras, as they are a safety zone for pedestrians, and they must
remain clear whenever the green light of the pedestrian traffic light is on. If you
are going to turn at an intersection and the turn light is red, take the assigned
lane and stop five (5) to seven (7) meters before the zebra, to allow visibility to
the vehicle that is continuing in a straight line on the left lane and has a green
light.

7.3.6 He is patient and understanding with his colleagues, users, pedestrians and
other drivers.

7.3.7 He controls his impulses, he does not take aggressive attitudes at any time.

7.3.8 To foresee a situation or danger in traffic, to foresee is to see or know

something before it really happens, this is a skill that the operator acquires and
requires: maintaining an alert attitude when driving (management of peripheral
vision, use of mirrors, management of the environment), experience, knowledge
of the road and the behaviors that are typified in city traffic.

For example, it is known that the behavior of pedestrians around the stadium
changes when a soccer match for the Colombian team has just been played and
they have won the match, or during the Christmas season a Christmas concert
has just finished, or around a school when the day is over. Likewise, the way the
vehicles ahead must be observed and detect abnormal situations such as a
vehicle that does not maintain its alignment in the lane, or that drives
aggressively or provoking another driver..., it must be anticipated that there may
be a collision. and avoid it by increasing the safety distance, overtaking it or
changing lanes.
 MAYOR MAYOR'S
OFFICE
BOGOTA DC
TRANSMILENIO SA

7.3.9 Respect the Traffic and System regulations, since they seek to safeguard the
lives of the different traffic actors.

7.3.10Focus your attention on driving, since this activity is a complex process and
must be done completely consciously, which is achieved by being focused on
the activity, without allowing yourself to be distracted.
Distractions are the main cause of accidents, and are caused by the driver's
lack of attention, which implies a delay in obtaining the information necessary to
drive safely, being the first cause of accidents. There are two types of distracted
driving:
• Internal: They include everything that occurs inside the vehicle, including the
driver's own actions and thoughts.
• External. These are events that occur outside the vehicle (posters,
construction sites, accidents, etc.).

Among the distractions we can name: talking with another person, talking on the
cell phone, using electronic equipment, eating, taking off your jacket, browsing
the newspapers, reviewing and/or organizing documents, arranging mirrors,
moving your chair, thinking about family problems, planning. mentally other
activities, among others.

Keep your hands on the wheel and all five senses in the operation.
 MAYOR MAYOR'S OFFICE
BOGOTA DC
TRANSMILENIO SA

7.3.11 Being polite, courtesy disarms any aggressive attitude that may exist in other
people and additionally generates an appropriate environment to interact with
other people. This topic is developed more fully in section 10 of this document.

7.3.12 Avoiding unnecessary lane changes, driving zigzag from one lane to another
can cause accidents and does nothing to help avoid traffic congestion.

7.3.13 Take care of the pedestrian. Remember that they always have priority, respect
the zebras, do not intimidate them with the vehicle or the horn.

7.3.14 Drive with the doors closed, never start the vehicle without having closed the
doors, nor open them with the vehicle in motion.

7.3.15 Always drive in the right lane, without invading part of the left lane, and using
the other lane only to overtake.

7.3.16 Avoid following vehicles that transport dangerous substances, escorted

vehicles, caravans (motorcyclists, cultural or sporting events), since these
vehicles increase the risk of collision and its severity in the event of an
unforeseen traffic situation.

7.3.17 Wait the necessary time to allow passengers to board and disembark, do
so only at authorized stops, do not use reverse operation to harass users,
especially elderly people, pregnant mothers and minors.

7.3.18 Ask users not to ride on the running boards, to the extent possible, do not
allow this behavior in users.

7.3.19 Respect the route of the route, except for Traffic Management Plans – PMT,
contingent situations and with the indication of the Zonal Control Center, the
original route of the route will be deviated.
 MAYOR MAYOR'S OFFICE
BOGOTA DC
TRANSMILENIO SA

7.3.20 Verify and ensure that disabled wheelchair users use the area and seat belt
designated for them.

7.3.21 Do not smoke, ingest food (eat or drink), or consume psychoactive

substances within mobile phones or the System.

7.3.22 Do not supply fuel in service to users, in the operation of the SITP . This
activity is not allowed to be carried out even if users are getting off the bus to
carry out the activity.

7.3.23 Respond clearly and concisely to user questions, do not engage in a

conversation, avoid falling into a dialogue.

7.3.24 Alert users when descending about risks that you identify.

7.3.25 Braking gently , keep in mind that sudden braking can cause users inside the
vehicle to suffer bumps, remember that the harder the braking, the more likely
your passengers will be hurt. For this reason, a good operator must anticipate
the moments in which he or she will have to stop and begin braking with enough
advance notice so that the deceleration is moderate and therefore safe.

7.3.26 Do not enter the intersection in situations of traffic congestion if it will be

blocking the passage (clearance zone).

7.3.27 Reduce speed when faced with crowds to 20 km/h or less and try to get the
attention of pedestrians by changing lights and honking (avoid honking too close
to pedestrians and cyclists as it can scare them, make them lose their balance
or generate a reaction). aggressive). Always pass jaywalkers with your foot on
the brake and watch for an unexpected reaction.

7.3.28 Report any situation or fact that alters the operation or puts the System or
users at risk.
 MAYOR MAYOR'S
OFFICE
8 GOOD JUDGMENT

It is the operator's ability to make correct decisions when evaluating certain

circumstances in traffic, good judgment is conditioned by previous knowledge and
experience, which is why it is important to predetermine certain responses
(preventive actions), among the actions of good judgment we have :

> In any circumstance on the road, take your foot off the accelerator, decelerate
moderately, prepare to brake and maneuver; Make yourself noticed: honk, turn
on or change lights.

> When faced with an out-of-service traffic light, you must slow down and prepare
to stop at the intersection. If there is police regulating, follow their instructions
and check the intersection before entering it. If there is no police, stop and
restart driving once you see that there is no traffic light. There are vehicles
entering the intersection tangentially and it is safe to restart.

> When faced with a vehicle stopped at an intersection, I do not overtake or

overtake it without first verifying that there are no vehicles or people crossing in
front of it.

9 DRIVING SKILL

It is the operator's skill in controlling the vehicle. This is only achieved with practice
and training when driving. It must be taken into account that skill depends on the
operator's knowledge and familiarity with the vehicle. Therefore, an operator may
have a certain skill with a vehicle, and when changing the vehicle he will have to
adapt and it will take a little time to achieve the previous skill level again (even if the
vehicle is the same type).

Therefore, operators must know and operate the fleet that will be assigned to them,
to achieve the appropriate skill level before doing so to provide the service to users.
 MAYOR MAYOR'S
OFFICE
10 RULES OF CORDIALITY

The basic objective of the Courtesy Standards is to create awareness in each operator
about respect for themselves and others, not only in the day-to-day operation, but in
any other scenario in which they are involved. Therefore, it is very important that all
operators apply them in the best way, becoming agents of change and communicators
of the message.

Within the norms of cordiality we have the following:

> General Friendliness

> Courtesy in Driving
> Courtesy in Patios and Zonal Terminals
> Cordiality with TransMilenio Staff and the Audit Office
> Courteousness to Users
> Cordiality with External Agents

10.1 General Courtesy Rules:

> Be clear and timely when giving information.

> Report any anomaly, for your safety and that of others.
> Remember that respect is earned, not imposed.
> Use cordial and respectful expressions.
> Respect and value the work of others.
> Remember that a colleague is not only one who works for the same operating
company, but also anyone who works for the Integrated Public Transportation
System.

10.2 Courtesy of Driving:

> Check your mirrors, use your turn signals, and give priority to moving vehicles
before setting off.
> Keep the right lane and use the left lane to overtake.
> Use the horn only when clearly necessary, never to greet someone.
> Recover time within the safe and normal parameters of the operation.
> Remember the correct use of front and turn signals.
> Be kind and collaborative with your colleagues, do not alter their safety conditions.
 MAYOR MAYOR'S OFFICE
BOGOTA DC
TRANSMILENIO SA

> Use logic and mutual respect in any eventual situation.

> Remember that the lights are for preventive and informative use.
> Give priority to vehicles that are in operation, if you are out of service.
> Do not assume the mistakes of other drivers as a personal attack, give them the
benefit of the doubt.
> Give way to drivers who are aggressive or eager.
> Do not obstruct the passage of other drivers.
> Avoid eye contact with drivers who are provoking you.
> Respect the rules of the National Traffic Code and the rules regulated by
TRANSMILENIO SA
> Respect the distance, do not stick too close to the vehicle in front of you, even with
the vehicle stopped.
> Do not provoke other drivers or pedestrians with gestures and/or high-sounding
words.
> Do not intimidate other drivers with the vehicle.
> Do not park in double rows and do not block the flow of traffic.

10.3 Courtesy in Patios and Zonal Terminals:

> Treat colleagues respectfully, this creates a pleasant work environment and
increases self-esteem.
> Resolve your differences of opinion calmly.
> Comply with yard rules, remember that some are specific to each yard or terminal.
> Give way to your colleagues at the exit of yards or terminals, when necessary.
> Collaborate with the official in charge of access controls.
> Respect the traffic rules in the yards and terminals, remember that these are places
where there is a high risk of accidents.
> Do not play or joke with your classmates.

10.4 Cordiality with the Zonal Control Center Personnel:

> Always use the T Code.

> Be aware of your mistakes, avoid making them.
> Try to maintain serenity in the face of any contingency, report it according to the
established procedure and follow the instructions of the Control Center.
> Any suggestion or complaint from users, report it to the Control Center.

MAYOR MAYOR'S OFFICE

BOGOTA DC
TRANSMILENIO SA
> Understand the responsibilities of others.
> Request help from the Control Center, which was created to support and manage
your work.
> Report any inconvenience to the Control Center.
> Use clear and respectful vocabulary.
> Follow the instructions given by the Control Center.
> Do not make decisions regarding the operation without first consulting with the
Control Center.
> Follow the instructions of the Metropolitan Traffic Police and inform the Control
Center about them.

10.5 Courtesy of Users:

> Respect the user.

> Do not establish a conversation with users.
> Do not argue with the user.
> Report any inconvenience immediately to the Zonal Control Center, to the
Operation Control Support staff of the operating company, auditor or
TRANSMILENIO SA

10.6 Cordiality with External Agents:

> Know the regular procedures to avoid conflict. Please report any suggestions or
complaints to your superiors.
> Respect and collaborate with the authorities (Surveillance Police, Traffic Police,
TRANSMILENIO SA, Comptroller's Office, among others).
> Respect the integrity of the pedestrian, behave in such a way that it does not
hinder, harm or put them at risk and be tolerant of their negative attitudes.
> Respect and pay special attention to mirrors with motorcyclists and cyclists traveling
on the roads.
> Report infractions and/or anomalies to the System, generated by any external
agent, avoid conflicts.

In order to meet the expectations of users and citizens, it is necessary to apply these
Standards of Courtesy, so that a better service can be offered and accident rates can
be reduced.

MAYOR MAYOR'S OFFICE

BOGOTA DC
TRANSMILENIO SA

11 IN EMERGENCY OR CONTINGENCY SITUATIONS

During the operation of the bus there will be contingent and emergency situations, in
which case the bus operator is responsible for initiating attention to them and keeping
the users, their own lives and the vehicle safe.
Contingent situations are those that can be addressed with simple resources such as a
simple vehicle failure (flat tire, overheating, simple accident, failure of collection
equipment, others) to emergency situations, which require external support (vehicle fire
, accident with serious injuries and/or fatalities, terrorist attack, others).

In the same way, the Operator must alert the Control Center about any situation or
potential anomaly detected during the journey in order to have the timely information so
that all contingent and unforeseen situations that may arise can be immediately
addressed. generate in the operation of the route.

There are certain actions already documented to address this type of situations by the
operators and the actions of the Control Center and the way to activate the District
Emergency Prevention and Attention System, which are part of the Zonal Emergencies
and Contingencies Plan of each operating company, which are mandatory knowledge,
mastery and application by vehicle operators.