Operation of NI Legacy Hardware Devices on macOS 10.12 - 10.

14 – Native Instruments 2020-06-16, 17)21

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Native Instruments (/hc/en-us) > Music Production (/hc/en-us/categories/360000053737-Music-Production) ! Search support topics

Articles in this section

Issues with the New Logic

Operation of NI Legacy Hardware Devices on
Pro 10.5 and Native
Instruments Plug-Ins (/hc/en-
macOS 10.12 - 10.14
us/articles/360008684958-
Issues-with-the-New-Logic-
Pro-10-5-and-Native- Symptom
Instruments-Plug-Ins)
A Native Instruments legacy device is not recognized on macOS 10.12 (Sierra) or higher. This
Hardware Solution Wizard
[WIZARD] (/hc/en- includes MASCHINE MK1, AUDIO 2 / 4 / 8 DJ and TRAKTOR S4 / X1 MK1 devices.

us/articles/360009441878-
Hardware-Solution-Wizard- Solution
WIZARD-)
Note: legacy devices are not officially supported on macOS 10.12 (and higher). A full list of
MASSIVE X - Frequently
compatible NI devices on macOS Sierra / High Sierra can be found here (https://support.native-
Asked Questions (/hc/en-
instruments.com/hc/articles/115005834905). Nevertheless, the following workaround will allow
us/articles/360001871138-
MASSIVE-X-Frequently- those devices to work on macOS 10.12 - 10.14:
Asked-Questions)
1. Delete the "com. native-instruments.*Product Name*.plist" file which you find here:
Managing User Samples in
Macintosh HD > Library > Preferences > com. native-instruments.*Product
MASCHINE 2.8.0 and
Name*.plist
KOMPLETE KONTROL 2.1.0
(/hc/en- 2. Delete the "NIUSBController.kext" file from here:
us/articles/360001013937- Macintosh HD > System > Library > Extensions
Managing-User-Samples-in- If no such file exists, please skip this step.
MASCHINE-2-8-0-and-
KOMPLETE-KONTROL-2-1-0) 3. Restart your computer.

macOS Dialog: “*App Name*
would like to access the
microphone." (/hc/en-
us/articles/360000471958-
macOS-Dialog-App-Name-
would-like-to-access-the-
microphone-)
4. Install the latest device driver available for your controller. You can find the
corresponding driver for your hardware product on our Downloads page
(https://www.native-instruments.com/en/support/downloads/drivers-other-files/).
5. During the installation you may receive a message that the installer cannot be opened
because it is not from the App Store:

How Can I Reach

Sounds.com Customer
Support? (/hc/en-
us/articles/360000032065-
How-Can-I-Reach-Sounds-
com-Customer-Support-)

Legacy Installers for Native

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Operation of NI Legacy Hardware Devices on macOS 10.12 - 10.14 – Native Instruments 2020-06-16, 17)21

Instruments Software
6. Click OK and navigate to your Mac's System Preferences... > Security & Privacy
Products (/hc/en-
us/articles/360000306817-
Legacy-Installers-for-Native-
Instruments-Software-
Products)

What Are Expansions?

(/hc/en-
us/articles/360000285485-
What-Are-Expansions-)
7. Choose the option Open Anyway which appears at the bottom of the page:
KOMPLETE 12 (ULTIMATE) -
Common Questions About
Updating / Upgrading (/hc/en-
us/articles/115003718289-
KOMPLETE-12-ULTIMATE-
Common-Questions-About-
Updating-Upgrading)

How to Mount an ISO Disk

Image (Windows) (/hc/en-
us/articles/115005811825-
How-to-Mount-an-ISO-Disk-
Image-Windows-)

8. Continue with the installation and restart your computer when prompted.

Now your legacy NI device should be recognized by the computer. If not, check for any
incompatible drivers causing a conflict as per this article (https://support.native-
instruments.com/hc/articles/210264225).

Additional Information on AUDIO 2 / 4 / 8 DJ and S4 MK1

Important Note: macOS 10.15 Catalina terminates the operability of these devices. For this
reason, we recommend not to update to Catalina when using one of the respective hardware
devices.

While the use of older generation devices is not supported, it is possible to operate them on
macOS Sierra, High Sierra, and Mojave. While we cannot guarantee correct functionality, the
following recommendations have proven to be effective among a significant amount of users:

1. Set the sample rate of your audio driver to 48.000 Hz. In the example below, we are
setting the Sample Rate for the Audio 4 DJ driver in the TRAKTOR Audio Setup
menu.

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Operation of NI Legacy Hardware Devices on macOS 10.12 - 10.14 – Native Instruments 2020-06-16, 17)21

2. Disable the macOS FileVault security preference as explained in this article

(https://support.apple.com/HT204837) from the Apple support website.

3. Disable the App Nap function globally as explained in this article

(http://osxdaily.com/2014/05/13/disable-app-nap-mac-os-x/).

4. Disable the Energy Saver settings as explained in the chapter 'Energy Saver Settings' of
this article (https://support.native-instruments.com/hc/articles/210296445).

Related Articles
macOS Sierra / High Sierra Compatibility of Native Instruments Hardware
(https://support.native-instruments.com/hc/articles/210264225)

My NI Controller Is Not Recognized by My NI Software (OS X 10.10.5 or higher)

(https://support.native-instruments.com/hc/articles/210264225)

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