Ica, October 12, 2012.

SIRS

CREDIT BANK OF PERU.

Atte. CLAIMS DEPARTMENT

AFFAIR : FORMALIZE CLAIM FOR MONEY RETURN

HELD AT ATM

REF. : Use of ATM on Avenida Grau Nº 135 –Ica

Date 09-20-2012

I am hereby writing to you to formalize my Claim regarding RETURN OF MONEY that I deposited in
a Deposit ATM installed in the Main Office of Ica on September 20, 2012, at approximately 8:00
p.m., NOT HAVING ISSUED THE corresponding VOUCHER , let alone MY CARD RETURNED, and
that said bank deposit does not appear on my Account Statement; The content of this complaint
that I have formulated electronically , without prejudice to the verbal complaint , is as follows:

[… good morning, I feel really mortified by all this discomfort that the credit bank of
Peru is causing me. It turns out that on September 20, 2012, I was making a deposit of
1750 and the deposit teller at the main office of Ica in the av. Grau 135 ica I kept my
card with s. 1750 new soles and they didn't issue a ticket either, it only came out wait a
moment I was waiting more than 30 minutes and nothing came out I made a report
and an incapable and insolent Víctor Medina helped me but I don't remember telling me
that my address is not correct and he didn't want to take the king
I regret that I went to the Banco de Crédito del Perú to make my claim, then they told
me that I had not given the time, date and address of the premises, so I reiterated the
claim, telling them the time and address of the Bank and they set me as the response
date. on 10-9-2012 and it turns out that they declared my claim inadmissible that I did
not keep any money and there is even a precedent of this bad device that they have
working that on September 10 in progress I was left with 800 soles and they returned
it to me on the 12th of the current month, for this reason, no person wants to assist the
ATMs to carry out any transaction because these ATMs usually fail in the same way,
which is why I am forced to hire a lawyer to file an appeal against this injustice and
that they return my money plus the damages and losses caused, costs and costs, plus
the sanction that INDECOPI must impose for the poor service that they have been
providing in said ATMs that one as a client is going to deposit and runs the risk of being
assisted because In the end, the cashier keeps the money and card or these blessed
machines do not work and this is a lack of respect for the user public. I hope for a
prompt response to my request. Sincerely, CELINA PAOLA MUÑANTE PEREZ DNI
21560705… .]
Waiting for your prompt attention and response, which this letter deserves, I reiterate my most
distinguished considerations.

Sincerely.