RECOMMENDED TRAINING AREA FOR

DIPLOMA IN TOURISM MANAGEMENT

No. Organization/ Department No. Organization/ Department

Travel Agency / Tour Operator Theme Park/ Amusement Park
1.1 Introduction to the organization/ orientation 6.1 Introduction to the organization/ orientation
1.2 General Administration 6.2 Event Management
1.3 Reservation and Ticketing 6.3 Recreation Management
1.0 1.4 Inbound tour 6.0 6.4 Sales, Marketing and Public Relations
1.5 Outbound tour 6.5 Human Resource
1.6 Sales and Marketing 6.6 Others
1.7 Accounting
1.8 Airport duties
Event Organizer Cultural Centers/ Entertainment Organization
2.1 Introduction to the organization/ orientation 7.1 Introduction to the organization/ orientation
2.2 General Administration 7.2 Event Management
2.0 2.3 Event Management 7.0 7.3 Sales, Marketing and Public Relations
2.4 Sales and Marketing 7.4 Reservation/Counter service
2.5 Guest Services 7.5 Product Development
2.6 Accounting 7.6 Others
Airline Organization Government Agencies
3.1 Introduction to the organization/orientation 8.1 Introduction to the organization/ orientation
3.2 Reservation and Ticketing 8.2 Tourism Research and Development
3.3 Sales, Marketing and Public Relations 8.3 Tourism Planning and International Relations
3.0 3.4 Special Packages/Tours 8.0 8.4 Tourism Services
3.5 Airport handling 8.5 Event Management
3.6 Cargo handling 8.6 Tourism Marketing and Promotion
3.7 Human Resource 8.7 Tourist Information Centers
8.8 Others
Resort Organization Transportation Organizations
4.1 Introduction to the organization/ orientation 9.1 Introduction to the organization/orientation
4.2 Sales, Marketing and Public Relations 9.2 Reservation/Ticketing
4.3 Event Management 9.3 Sales, Marketing and Public Relations
4.0 4.4 Recreation Management 9.0 9.4 Tour Guiding (optional for tourist vehicles. Eg. Hop On Hop Off,
4.5 Front Office Panorama Melaka, Duck Tours, Cruises)
4.6 Accounting 9.5 Event Management
4.7 Human Resource 9.6 Guest Services
4.8 Housekeeping/Food & Beverage (Optional) 9.7 Others
Nature Park Tourist Attractions
5.1 Introduction to the organization/ orientation 10.1 Introduction to the organization/orientation
5.2 Event Management 10.2 Event Management
5.3 Recreation Management 10.3 Reservation/Ticketing
5.0 10.0
5.4 Sales, Marketing and Public Relations 10.4 General Administration
5.5 Reservation/Ticketing/Front Office 10.5 Guest Services
5.6 Human Resource 10.6 Others
5.7 Others
*Others: related responsibilities to increase students’ knowledge in the tourism industry
 LAMPIRAN 1
RECOMMENDED TRAINING AREA

FOR

DIPLOMA IN TOURISM MANAGEMENT

[HM111]

GENERAL ADMINISTRATION

To learn on the rules, history and overall aspect of the organization.

RESERVATION

(a) To learn the function of the reservation department and observe the activities in the
department.
(b) To observe, familiarize and hands on the procedures of receiving reservation and
functions of reservation card.

TICKETING

(a) To identify the relevant details needed for proper ticketing and the responsibility of
ticketing agents.
(b) To perform the procedures of writing the airline ticket.
(c) To learn on MCO.

SALES AND MARKETING DEPARTMENT

(a) To observe and able to explain the vital role played by this department.
(b) To learn on the techniques to be a good salesman.
(c) To observe the in-house meeting with clients and making sales call.

AIRPORT ATTACHMENT

(a) To identify and able to perform the activities of airport staff.

(b) To learn the procedures before the aircraft take-off, arrivals and deals with transit
passenger.