Professional Documents
Culture Documents
New Patient Packet
New Patient Packet
New Patient Packet
CHARGES DUE AT THE TIME OF SERVICE: All Charges for our services are due at the time of the
service except as provided in this Agreement. You can access an updated list of service charges on
our website www.matsuallergy.com at any time.
INSURANCE BILLING: If you are insured by a company for which VAAC is a Preferred Provider, we
will bill your insurance company in accordance with our agreement with your insurance company.
Otherwise, we will bill your insurance as a courtesy only, and we reserve the right to stop doing so at
any time. Regardless of if we bill your insurance company, you are ultimately responsible for payment
of all charges.
DEDUCTIBLE: If you know that you have not yet met your full insurance deductible at the time of
service, you must pay the unmet portion of your deductible at that time, and we will bill your insurance
company for the rest of your charges. If we bill your insurance company and any portion of our
charges are not paid by your insurance company due to an unmet deductible, we will bill you for, and
you must pay, such unpaid charges.
COPAYMENTS, COINSURANCE, AND LIMITS ON COVERAGE: Even after you have met your full
deductible, your insurance may not cover 100% of our charges. If you know, or if we believe, that you
have a copayment obligation, or there are applicable limits on your insurance coverage, you must pay
all copayment amounts and any other amounts not covered by your insurance at the time of service,
and we will bill your insurance company for the rest of our charges. If we bill your insurance company
and any portion of the charges are not paid by your insurance company due to a copayment amount
or limit on the coverage, we will bill you for, and you must pay, such unpaid charges.
USUAL AND CUSTOMARY CHARGES: VAAC sets its fees independent of any health insurance
company or other organization. If you are insured by a company for which VAAC is a Preferred
Provider, we have agreed to accept what your insurance company considers usual and customary
charges in payment for our services. If VAAC is not a Preferred Provider for your insurance company,
and if we bill your insurance company and any portion of our charges is not paid by your insurance
company because our charges exceed what your insurance company determines to be usual and
customary, we will bill you for, and you must pay, such unpaid charges.
DUAL COVERAGE: If you have medical insurance from more than one source, VAAC will, as a
courtesy, bill your primary and secondary insurance, but we reserve the right to stop doing so at any
time. We will not bill a third insurance under any circumstance. If we bill your secondary insurance,
the above provisions concerning payment of deductibles, copayments, and other amounts will still
apply. Regardless of whether we bill your secondary insurance, you will remain ultimately responsible
for payment of all our charges.
MOTOR VEHICLE INSURANCE: VAAC will not, in any case, bill a motor vehicle insurance company.
All charges for any care which you receive related to a motor vehicle accident must be paid at the
time of service. VAAC will provide you with the necessary documentation so that you may be
reimbursed by your motor vehicle insurance.
WORKER’S COMPENSATION: VAAC will not, in any case, bill for Worker’s Compensation.
HEALTH SHARES: VAAC will not, in any case, bill a health share plan. All charges for any care
which you receive must be paid at the time of service. VAAC will provide you with the necessary
documentation so that you may be reimbursed by your health share.
AUTHORIZATIONS & PROCEDURES: The decision to perform any medical testing or procedure is
entirely between you and your Provider. However, in each case your insurance company will decide
whether the service is covered by your policy. In the case where your insurance company does not
cover a service, we will bill you for, and you must pay, all the charges for that service. VAAC does not
seek preauthorization from insurance companies unless you request us to do so. Please be warned
that prior authorization is not a guarantee that your insurer will pay for a specific service. You remain
responsible for payment of all our charges in any event.
SERVICE CHARGES: The below listed service charges will not be billed to any medical insurance
company and must always be paid by you directly. Valley Allergy and Asthma Clinic has an
appointment cancellation policy in place to provide the best schedule availability to all patients in
need. Inadequate notice for appointment changes negatively impacts our ability to provide the best
care possible. We require all requests to reschedule a provider appointment be made 2
business days in advance. Any provider appointment CHANGE requests made with less than
2 business days’ notice will result in a mandatory $50.00 rescheduling fee. Any injection suite
appointment CHANGE requests made with less than 24 hours’ notice through our online
booking program will result in an automatic $19.00 charge to your credit card on
file. Rescheduling fees are due before a replacement appointment can be made. Rescheduling fees
will not be billed to insurance and are the sole responsibility of the patient. If 2 or more appointments
are rescheduled with less than 2 business days’ notice, a letter of termination will be sent to the
patient’s address on file. If Medicaid applies to the patient, Valley Allergy and Asthma Clinic has a
legal obligation to report the late cancellation appointment to the State of Alaska Department of
Health and Social Services. Valley Allergy and Asthma Clinic’s staff understand extraordinary
circumstances occur (hospitalizations, deaths, etc.). If you have provided the office with less than 2
business days of notice for a cancellation with a provider and feel you are exempt from termination or
a rescheduling fee, you may provide your situation IN WRITING (We will not accept verbal
requests). Exemption requests will be reviewed within 30 days of submission, and no appointments
are permitted during this time unless the fee is paid in full.
A charge of $30.00 will be applied to checks returned to us due to non-sufficient funds in your bank
account. A one-time courtesy copy of your current medical records (up to 10 pages) will be provided
at no charge upon request. Additional copies (up to 25 pages) will be charged a $25.00 medical
records fee. Any additional pages will be charged $0.50 per page.
A charge of $50.00 or more may be charged for allergen immunotherapy vial transfers and/or
shipments. Valley Allergy and Asthma Clinic is not responsible for the safety of extracts once
they leave our office.
Drugs that are not covered by your insurance and that are administered or obtained in connection
with care, such as albuterol or ipratropium, must be paid by you directly.
TELEMEDICINE: VAAC may use Telemedicine (Live two-way audio and video, telephone, text,
email, portal) for clinical evaluations. Expected benefits include improved access to care by enabling
you to be seen from home or another location. Risks include but are not limited to; a physician
determining that the telemedicine encounter is not yielding enough information to make an
appropriate clinical decision, which may require additional in-person visits; technology problems may
delay medical evaluation and treatment. You have the right to withdraw consent to the use of
telemedicine at any time. If the physician believes you would be better served by a traditional face-to-
face encounter, the physician may stop the telehealth visit and schedule a face-to-face visit. The laws
that protect privacy and confidentiality of medical information also apply to telemedicine. VAAC does
not seek preauthorization from insurance companies before providing telemedicine services.
Therefore, it is your responsibility to seek prior authorization from your insurance company should
you need or wish to do so. Please be warned that prior authorization is not a guarantee that your
insurer will pay for a specific service. You remain responsible for payment of all our charges in any
event.
CREDIT CARD ON FILE: VAAC is committed to making our billing process as simple and easy as
possible. We require that all patients receiving care in our injection suite provide a credit card on file
with our office. We store your card number in a secure, compliant system. If you do not have
insurance, or have one that we do not bill, we will immediately charge the amount due at the time of
service unless you provide alternate payment. If you have insurance that we bill, we will mail, email or
text your statement after your insurance processes your claim. If you do not pay your balance within
90 days, your account will be sent to collections through Cornerstone Credit Services, LLC.
Notice of Privacy Practices
This notice describes how information about you may be used and disclosed
and how you can get access to this information. Please review it carefully.
Introduction
At Valley Allergy and Asthma Clinic, LLC, we are committed to treating and using protected health
information about you responsibly. This Notice of Health Information Practices describes the personal
information we collect, and how and when we use or disclose that information. It also describes your
rights as they relate to your protected health information. This Notice is effective April 6, 2023, and
applies to all protected health information as defined by federal regulations.
Medications
What medications do you take on a daily or frequent basis? Please include all prescription and over-the-counter medications to
include sprays, inhalers, and supplements.
Medication Name Dose and Frequency Indication/Start Date
Allergies to Medications
List any allergies to prescribed and/or over the counter medications that you have.
Medication Allergy Type of Reaction Reaction Date
Have you ever had an appointment with an allergist before? If yes, When? YES NO
Where?
Do you think you may have seasonal or year-round allergies (hay fever)? YES NO
a. If yes, have you been skin tested before? YES NO
b. Have you been on allergy shots before? YES NO
c. What season is problematic for you? Spring Summer Fall Winter
d. Do you have any of the following symptoms?
stuffy nose sneezing itchy red eyes runny nose postnasal drainage
e. What triggers your symptoms?
f. Have you noticed any of these things trigger your symptoms?
perfumes cold or hot temperatures dust smoke
g. When did your symptoms begin?
h. What medications have helped?
i. What medications have not helped
Have you ever had an adverse reaction to a bee, wasp, hornet, fire ant, or mosquito? YES NO
If yes, when and what happened?
For female patients aged 12 to 49: Are you or might you be pregnant? YES NO
Have you ever been hospitalized overnight for reasons other than surgery? If so, please list.
Have you ever had a surgery? If so, when and what type?
Social History NOTE: If patient is a child, please answer questions for adult caretakers.
Do or did you ever smoke tobacco? YES NO
a. If yes, how much and how long? pack(s) day or week for years
b. Quit date:
c. If patient is a child, is there exposure to second-hand smoke? YES NO
d. If adult, is there exposure to second-hand smoke? YES NO
e. Do or did you ever vape? YES NO
f. Do you use marijuana? YES NO
If yes, circle the method and timing of use: Method: Vape Smoke Edibles
Timing: Daily Weekly Monthly Occasionally For: years.
What do you do most days of the week, and where? (e.g., public school, daycare, homemaker, office work, construction work, etc.)
Have you ever spent more than two months of your life in an environment that could be considered hazardous to your lungs,
such as chemical or fine particle dust exposure? Please specify. (e.g., mining, chemical plant, construction, auto mechanic, fire fighter)
Environmental History
Do you have or are you around pets? If yes, please indicate how many animals (indoor & outdoor).
Cats ___ Dogs ___ Birds ___ Guinea Pigs ___ Rabbits ___ Horse ___ Other (specify)
Number of years lived in present home?
Review of Systems
Please circle problems you currently have or have frequently had in the past.
General: Fever Chills Unintended weight loss
Night sweats Fatigue Weight gain
Eyes: Itch Pain Excessive tears Dryness
Loss of Vision
Ears/Nose/Throat: Chronic nasal congestion Chronic sinus infection Frequent ear infection Ringing in ear
Ear tubes Hearing loss Dizzy spells Snoring
Sleep apnea Frequent nose bleeds Hoarseness Frequent sore throat
Trouble swallowing Nasal polyps
Lung and Chest: Cough Wheeze Shortness of breath Coughing up blood
Coughing up phlegm
Heart: Chest pain Palpitations Irregular heartbeat Swelling of ankles
Gastrointestinal: Nausea Vomiting Abdominal pain Diarrhea
Constipation Vomiting blood Blood in stool Heartburn
Skin: Hives Rash Itching Swelling
Musculoskeletal: Joint pain Muscle pain or cramps Joint swelling
Genitourinary: Pain/burning urination Frequent urination Blood in urine
Mental Health: Anxiety Depression
Neuro: Headaches Seizures Numbness or tingling
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Patient’s or Parent’s/Legal Guardian’s Signature Today’s Date