FINANCIAL VICES

MEMBERS

CELDI BARROS
RONALD GONZALO MAQUERA
RONALD RUIZ ROCA
AIM
• Regulate
system
the financial

• Protect users and

regulate interest rates
for productive and
housing loans, as well
as for savings.
AIM
• Banks are the best-known financial
intermediaries, because savings are
mobilized through a series of
mechanisms, they offer their services to
the public and are part of the payment
and credit system.

• Law provided greater protection to

financial entities than in the previous
one, the State resumed several of the
activities and roles of customer
protection.
Financial Stability
Council (CEF)
• It will define a ceiling or floor
for interest rates for housing
and productive loans and will
also regulate passive rates
for savings. Non-
conventional collateral will
also be accepted to access
credit, such as land.
SOCIAL FUNCTION OF SERVICES
FINANCIAL
Financial services must
fulfill the social function of
contributing to the
achievement of
comprehensive
development objectives for
living well, eliminating
poverty and the social and
economic exclusion of the
population.
SERVICES THAT SHOULD BE
PROVIDED
Promote comprehensive
development for living well.
Facilitate universal access to all
its services.
Provide financial services with quality
care and warmth. Ensure the continuity of
the services offered.
Optimize times and costs in the delivery
of financial services. Inform financial
consumers about how to efficiently and
safely use financial services.
 n Financial
• Entities with state participation
 n Financial

• Private intermediation entities

n Financial
SETTING OF
INTEREST RATES
• In an economy with as many
rigidities as the Bolivian one, it was
unnecessary to increase one more,
such as the setting of interest rates.
If, because international interest
rates change or because the fight
against inflation demands it,
interest rates are required to be
raised, this essentially technical
measure will be the subject of long
political negotiations.
CODE OF CONDUCT
• General basic principles.
• Information processing.
• Quality of customer service.

• Training, quality of treatment and working conditions of the

 financial institution's workers.
• Claims support.
• Conduct with other institutions.
• Work environment.
• Transparency.
Client Rights
Access to financial services with equitable treatment.

Receive financial services in conditions of quality, amount,

opportunity and availability appropriate to their economic interests.

Receive reliable, extensive, complete, clear, understandable,

timely and accessible information from financial entities on the
characteristics and conditions of the financial products and
services they offer.

Receive good attention and dignified treatment from financial

entities, and they must act at all times with due diligence.

Access to efficient means or complaint channels, if the financial

products and services received do not comply with the provisions
of the preceding paragraphs.

Confidentiality, with the exceptions established by Law.

Make inquiries, requests and requests.

Other rights recognized by legal and regulatory provisions.

AUCTION NOTICES
• These notices are controlled by the ASFI
and will regulate the size of the notices of
auctions of assets committed to the
judicial collection of assets.
Financing for the Productive Sector
• The State will participate
directly and actively in the

3NCO
design and implementation of
measures to improve and

UNION
promote financing to the
productive sector of the
economy.
Financial Crimes
• The ASFI must be notified within 10 days if a financial crime
is committed.
• ASFl will issue regulations to establish technical and legal
criteria for the identification of these cases and
administrative sanctions for those who fail to comply with
this obligation.
Financial Crimes
• Financial intermediation
without authorization or
license
• Improper use of influence
to grant credit
Financial Crimes
• Misappropriation of financial funds
• Formation of illicit financial results
• Falsification of accounting documentation
Investigation of Financial Crimes • This
investigation is carried out by an operational body
made up of specialized
personnel from the
Bolivian Police and the
Public Ministry
Investigations Unit
Financial Crimes
• The Financial
Investigations Unit - UIF,
is a decentralized entity,
with administrative,
financial, legal and
technical management
autonomy, under the
supervision of the Ministry
of Economy and Finance.
Investigations Unit
Financial Crimes
• Responsible for
regulating the regime to
combat money
laundering and financing
of terrorism in
consultation with the
Ministry of Economy and
Public Finance and the
supervisory authorities.