MSO HP608762_0060

Homecare Sales Order Form

Individual Corporate
Customer Particulars
Title : Tan Sri Dato Datin Dr Mr Mrs Ms
Full Name as per NRIC or Company Name : SABARIYAH BINTI MANSOR
NRIC (New) / Passport or Company No. : 710223015434 NRIC (Old) / Police ID /Army ID :
Installation Address (Malaysia Only) : NO 19 JALAN HIJAU 7 FELDA PENGELI TIMUR ...
JOHOR
KULAI Postcode81000
Contact No. : Tel (Mobile) (1) : 0176672977 Tel (Office) (1) : Ext. :

Tel (Residence) : 0132206729 E-mail (1) : sabariyahmansor71@gmail.com

Other Customer Particulars (Applicable to Individuals Only)
Date of Birth : 23/02/1971
D D / M M / Y Y Y Y Race : Malay Chinese Indian Korean Other :
Monthly Billing Method : Default SMS to Mobile (1) Mobile (2) :
E-mail to : E-mail (1) E-mail (2) : sabariyahmansor71@gmail.com
Additional Service Contact Person Information (Applicable to both Individuals and Corporates) Please ticktick
Please if contacts same as above
Second Contact Person :
Tel (Mobile) (2) : Tel (Office) (2) : Ext. :
Billing Information (Applicable to Corporates Only) Please
Please   if same as above
tick tick
Do not group billing with previous order(s) (Applicable to S/B & SME only)
Billing Address :
Postcode

Billing Contact Person :

Tel (Office) : Ext. : Department :
Monthly Billing Method : E-mail Invoice to: Paper invoice (Applicable to Government agencies & banks only)
E-mail (1) : Upload via Vendor / Supplier's Portal Web Address (URL) :
E-mail (2) :
Note: Other than for Government agencies and banks, the e-invoice feature will be enrolled automatically.
Order & Payment Information
(i) Product (ii) Size (iii) Type (iv) Package (v) Quantity Outright Instalment (x) Outright / Instalment
(Applicable for Mattress & (Applicable for (Applicable for Mattress only) (vi) Product Price : RM ______________
Cash Cheque Credit / Debit Card
Air Conditioner only) Mattress only) Rental
COWAY ...
Model: ________________ (vii) Rental Period (years): 6M 12M 18M 24M 36M
Mattress King Firm
(a) Minimum Rental Period +
Mattress only (b) Extended Period :
Massage Chair Queen Soft (xi) Rental
5+0 6+0 7+0 9+0
Air Conditioner 1.0HP (Applicable for
Mattress & *Bedframe (Set)
*(applicable for Prime II only) 1 Others (Please state:__________) Auto / Direct Debit Advance 1 / 2 years
Prime Series only) Fabric Leather (viii) RPF 0
: RM ________ E-Portal Regular (Company Only)
1.5HP
145
(ix) Monthly Rental Fee : RM ________

Credit Card / Debit Card Auto Debit Authorisation Signature

I hereby authorise Coway (Malaysia) Sdn. Bhd. ("Coway") to charge my debit / credit card for the following sums:
0
Rental Processing Fee ("RPF") - RM_______________________________ (One-time charge upon signing of this Agreement)
145
Monthly Rental Fee - RM_____________________________ (Monthly deductions until termination or expiry of this Agreement)
428332209779
Card No.: ___________________________________________________ MAYBANK
5635Issuing Bank: __________________________________________
SABARIYAH BINTI MANSOR
Card Holder Name: ________________________________________________________________ Expiry Month (MM/YY) : 12 / 27

Third-Party Payee Payment Authorisation Signature & Stamp

I/We ______________________________________NRIC / Co.No.______________________________ hereby authorise payments for this Order to be
charged to/deducted from my credit card/debit card/savings account, as a third party payee.
A copy of NRIC/SSM and Credit/Debit Card/Bank Statement submitted. A copy of Direct Debit Form for charging my savings account submitted.
Savings account no.: ____________________________________________ Issuing Bank : __________________________________________________ D D / M M / Y Y

Promotion Code / Special Instructions NO PROMOTION Non-Product Return

*Applicable for Air Purifier Only
Previous Order No.:
_______________________

THIS CONTRACT IS SUBJECT TO A TEN WORKING DAYS

COOLING-OFF PERIOD
I/We unequivocally and voluntarily wish to waive my/our statutory cooling-off rights; and have the Product installed immediately upon the expiry of 72 hours hereof.
Agree Disagree
I/We declare that:
(I) the particulars stated above are true and correct;
(II) I/we have read and agree to be bound by the Terms and Conditions set out herein and on the reverse side of this Form;
(III) I/we the undersigned hereby give my/our consent to CTOS Data System Sdn Bhd, Coway’s appointed credit reporting agency to disclose my/our credit information to Coway for the purposes of
determining my/our credit standing;
(IV) I/we have read Coway’s Privacy Notice at https://www.coway.com.my/privacy-notice and consent to the collection and processing of my/our personal information by Coway in accordance with
Coway’s Privacy Notice;
(V) I/we have obtained the prior consent of the Second Contact Person stated above for the collection and processing of his/her personal information by Coway in accordance with Coway’s Privacy Notice.

*I/we agree to receive marketing and promotional information about products/services offered by Coway and/or which Coway believes may be of interest to me/us (“Marketing Messages”) by any
modes of communication.
*You have the right to opt out of receiving Marketing Messages by (i) clicking on the "unsubscribe" link provided in each email/SMS you might receive; or (ii) by contacting our Toll-Free Careline at 1800-888-111.

_________________________________________________________________________________________________________________________________________________________
Customer Signature / Date
Coway Sales Person Use Only
NOR YUSYIDAWATI BINTI MOHD YUSOFF
Sales Person Name : _______________________________________________________ TR No. : _____________________________________________________

Sales Person Code 608762

: ________________________________________________________ Order No. : _____________________________________________________ MSO-04/2024
 TERMS & CONDITIONS
DEFINITIONS:- D. Coway reserves the absolute right to not conduct Maintenance Services if the Customer relocates the Product to a new
Agreement : This Sales Order Form including the Schedule, which may be modified, amended or supplemented by Coway location without its prior written consent, which includes instances where the Customer relocates the Product to a location
from time to time. outside Malaysia or an ‘off-road’/ ‘block area’, as determined by Coway.
Coway : Coway (Malaysia) Sdn. Bhd., and includes its successors and permitted assigns. 8. Relocation of the Product
Customer : The person purchasing or renting the Product. A. In the event the Customer intends to have the Product relocated, the Customer shall obtain Coway’s written consent (which
Product : Air conditioner/ Mattress and/or Bedframe/Massage Chair or any other similar products marketed under the shall not be unreasonably withheld) prior to the intended relocation. For the sake of clarity, Coway has the absolute discretion
brand name ‘COWAY’, as referred to in the Schedule. to reject any request for relocation if the Customer intends to relocate the Product to a location outside Malaysia or an ‘off-
Schedule : The Order and Payment Information Schedule contained in the first page of this Sales Order Form. road’/‘block area’, as determined by Coway.
INTERPRETATION:- B. The Customer shall be solely responsible for the relocation of the Product whilst Coway shall provide dismantling and
A. Words denoting a natural person include any body or person, corporate or incorporated; and the use of any gender includes the reinstallation services in respect of any relocation so approved by Coway pursuant to Clause 8A above. All costs incurred for
other genders. such relocation shall be borne by the Customer. Without prejudice to the foregoing, Coway shall be entitled to impose labour
B. The word “including” or “includes” shall be deemed to be followed with “but not limited to” whether or not followed by such charges for each request to dismantle and/or reinstall the Product.
phrase or words of like import. C. Any damage to the Product incurred during the relocation shall be excluded from the Warranty.
The Customer agrees to be bound by the terms and conditions of purchase or rental, as the case may be, of the Product as set out 9. Discontinuance of the Product
herein. If Coway intends to discontinue the sale or rental of the Product, Coway may use commercially reasonable efforts to notify the
GENERAL Customer of the said discontinuance. Coway will endeavour to provide Maintenance Services for the discontinued Product on a best
The provisions in this section (GENERAL) apply to both SECTION A (TERMS APPLICABLE FOR OUTRIGHT PURCHASE) and SECTION B effort basis, for a reasonable period thereafter. In any event, Coway will continue to provide Maintenance Services until the expiry of
(TERMS APPLICABLE FOR RENTAL). the Rental Period or the Maintenance Services package, as the case may be, as subscribed to by the Customer prior to the said
1. Coway reserves the right to accept or reject any orders after this Agreement is signed by the Customer. This Agreement discontinuance. In any case, Coway shall have no obligation, or liability in connection with the failure, to provide such Maintenance
shall become effective and binding upon the Customer on the date the Product is installed (“Installation Date”). Services and the Customer shall have no right to claim for any damages or compensation from Coway on the same.
2. Coway may sell or assign either absolutely or by way of security any or all of Coway’s rights under this Agreement to any 10. Force Majeure
third party, and the Customer agrees to do all things necessary to give effect to such sale or assignment. Coway shall be excused from the performance of its obligations under this Agreement, to the extent that such performance is
3. Personal Information / Personal Data prevented by force majeure including acts of God, acts of terrorism, compliance with any regulations, laws or orders of any
A. Coway’s privacy notice made available at https://www.coway.com.my/privacy-notice (“Privacy Notice”) forms an integral government, war, acts of war (whether war be declared or not), labour strikes or lock-outs, civil commotion, epidemic, pandemic,
part of this Agreement. failure or default of public utilities, destruction of production facilities or materials by fire, earthquake, flood or like catastrophe.
B. The Customer acknowledges that he has read and understood the Privacy Notice and agrees to the processing of his personal 11. Liability
data as set out therein. Coway may use reasonable efforts to bring any significant changes to the Privacy Notice to the No liability whatsoever shall be attached to Coway either in contract or in tort for any losses, injuries or damages sustained by reasons
Customer’s attention. of any defects in the Product whether such defects be latent or apparent on examination; and neither shall Coway be liable to
C. The Customer authorises Coway, at any time, to disclose his personal data to any third party appointed by Coway to perform indemnify the Customer in respect of any claims made by a third party for any such losses, injuries or damages.
the services or any part thereof as contemplated under this Agreement. 12. Miscellaneous
D. The Customer also authorises Coway, at any time and from time to time, to process (including to access, obtain, verify and/or A. The Customer shall inform Coway in writing of any changes to his personal details (address, contact details, bank
use) any data or information from any source (including credit reference agencies, credit reporting agencies (“CRA”); as account/credit or debit card details etc.) as soon as possible. Coway shall not be responsible for any losses or damages
defined in the Credit Reporting Agencies Act 2010, Bank Negara Malaysia, credit bureaus and/or the Central Credit Reference suffered by the Customer as a result of issues that arise due to the Customer’s failure to comply with the foregoing.
Information System (“CCRIS”), and such other relevant authorities) for the purposes of evaluating the Customer’s credit B. Coway reserves the right to request additional supporting documents for verification purposes; and the right to take legal
standing, as Coway deems fit, in connection with this Agreement. action against the Customer if any information/documents provided by the Customer is false/forged.
4. Delivery and Installation C. Coway reserves the absolute right to make the final decision on any disputes arising from this Agreement.
A. Coway or its appointed service provider shall install the Product at the Customer’s premises after: D. This Agreement supersedes any and all prior written and oral agreements. In executing this Agreement, the Customer shall
(i) all relevant payments are made by the Customer to Coway; not rely upon any promises, representations or statements not embodied herein. Coway’s representatives shall have no right
(ii) Coway has verified the Customer’s credit standing and other information provided by the Customer; and to enter into any settlements or special agreements with the Customer other than as stated herein.
(iii) Coway has verified the suitability of the proposed premises/location for installation of the Product. E. This Agreement shall be governed by the laws of Malaysia.
B. The Customer acknowledges and agrees that Coway or its appointed service provider may be required to move any items SECTION A: TERMS APPLICABLE FOR OUTRIGHT PURCHASE OF PRODUCT
The terms and conditions in this Section A shall only apply where the Product is purchased outright by the Customer.
obstructing access at the Customer’s premises, or to perform minor construction works at the premises/location intended
1. Payment Conditions
for installation of the Product (applicable to Air Conditioner only), including drilling of wall(s), in which case, neither Coway
A. A one-time payment, as stated in Item (vi) of the Schedule (“Product Price”) shall be made in full by the Customer to Coway
nor its appointed service provider shall be held liable for any damages to the Customer’s premises or property incurred prior
by way of cash, credit/debit card or any other methods approved by Coway, upon the execution of this Agreement. Partial
to or during the installation of the Product. For the avoidance of doubt, neither Coway nor its appointed service provider
payment is not accepted.
shall be responsible to make good or reinstate such wall(s) or other parts at the Customer’s premises upon the installation
B. Except as provided in Clause 5 of the General provisions above, such payment made is not refundable, transferable nor
of the Product.
exchangeable for any other promotions or services.
C. Coway or its appointed service provider reserves the right, at their sole and absolute discretion, to impose installation charges
2. Maintenance Services Period
(including the cost of additional parts and/or wiring/piping works, if required) on the Customer if the circumstances so A. Coway shall provide Maintenance Services for the Product for a period of one (1) year from the Installation Date, after
dictate, upon notice to the Customer. which, the Customer may execute a separate agreement with Coway for Maintenance Services for a further minimum
5. Refunds period of one (1) year.
All payments made by the Customer towards this Agreement including the rental processing fee (“RPF”), advance monthly rental fee, SECTION B: TERMS APPLICABLE FOR RENTAL OF PRODUCT
and Registration Fee (as defined in Clause 1 of Section B below), if any, is refundable provided that the order is cancelled by the The terms and conditions in this Section B shall only apply where the Product is rented by the Customer.
Customer in writing, prior to the installation of the Product. Upon receiving such request, Coway will process the refund as follows: 1. Rental Processing Fee and Registration Fee
The Customer shall pay the RPF as stated in Item (viii) of the Schedule for processing purposes. Once Coway completes its credit
Mode of Customer’s Payment Mode of Refund to Customer Refund Time (Business Days) assessment on the Customer, the RPF shall be deducted from the Customer’s bank account or credit/debit card, whichever applicable.
Online Transfer 14 If the Customers placed the order at our official store on online shopping platforms such as Shopee or Lazada, he shall be liable to pay
Cash / Cheque Cheque 30 a registration fee for the rental of the Product (“Registration Fee”), which shall be offset against the Customer’s 2nd month’s monthly
Debit / Credit Card Debit / Credit Card 30 rental fee.
2. Rental Period
6. Warranty The rental period shall commence on the first day of the month following the Installation Date (“Rental Commencement Date”) and
A. The warranty period for the Product commences on the Installation Date, for a period of five (5) years for an outright continue for a period as stated in Item (vii) (a) of the Schedule (“Minimum Rental Period”) after which it will automatically be extended
purchase and throughout the Rental Period (as defined in Clause 2 of Section B below) for rental of the Product (“Warranty for a period as stated in Item (vii) (b) of the Schedule (“Extended Period”), unless terminated by the Customer upon expiry of the
Period”). Minimum Rental Period by written notice to Coway. The Minimum Rental Period and Extended Period shall collectively be referred to
B. Warranty for the Product includes free replacement parts as deemed necessary by Coway; Maintenance Services (as defined as the “Rental Period”.
in Clause 7A below); subject to Clause 8B below, free reinstallation of the Product (limited to once per year) within the 3. Maintenance Services Period
Warranty Period; and covers defects to the Product due to faulty workmanship or materials during ordinary consumer use, Subject to Clause 7 of the General provisions and Clause 6 below, Coway shall provide Maintenance Services for the Product
(collectively “Warranty”), subject to the exclusions described in Clause 6C below and as stipulated in Coway’s warranty policy throughout the Minimum Rental Period or the Rental Period, as the case may be.
made available at www.coway.com.my (“Coway Warranty Policy”). For the avoidance of doubt, the Coway Warranty Policy 4. Monthly Rental Fee
A. The Customer shall pay the monthly rental fee as stated in Item (ix) of the Schedule by way of direct debit/auto debit of the
forms an integral part of this Agreement; and in the event of any discrepancies between the terms and conditions herein
Customer’s credit/debit card or bank account or any other modes of payment as approved by Coway from time to time. The
contained and the Coway Warranty Policy, the latter shall take precedence.
Customer shall, upon signing this Agreement, complete and execute the relevant payment authorisation form as annexed
C. The Warranty does not cover/excludes Product issues caused by or as a result of any other reasons; or under any other
circumstances, including but not limited to: herein.
(i) damages caused by acts of God, flood, fire, lightning or other natural disasters, wars, abnormal voltage B. If the Customer elects to pay via a method not described in Clause 4A above, Coway reserves the absolute right to charge
output/unexpected surge in electrical power or other events/causes beyond Coway’s control; the Customer a handling fee of RM10.00 per month (“Rental Collection Handling Fee”), for each month payment is made via
(ii) firmness and/or comfort preference; such method.
(iii) scratches, dents, stains on/discoloration to the fabric, soiling, fluid penetration, infestation, tears, loose threads, C. Coway also reserves the right to charge a Rental Collection Handling Fee in cases where it has failed to obtain payment from
burn marks, fungus or mould on the Product; the Customer through direct debit/auto debit for month for any reason whatsoever and where there is no advance payment
of rental fee by the Customer. The Rental Collection Handling Fee will be charged on a monthly basis, beginning from the
(iv) damage or malfunction caused by pets, animals, and/or pests or insects such as mites, bugs and wood worms, or
month immediately following the month in which the Customer fails to make payment via direct debit /auto debit.
resulting from their presence or involvement;
D. The Customer shall inform Coway in writing as soon as possible of any changes to his bank account details which may affect
(v) damages such as surface deterioration, discoloration or softening of filling composites caused by exposure to payment collection or deduction, to avoid any disruption in the provision of the Maintenance Services.
sunlight, contamination of solvents and chemical substances; E. Where Coway does not receive the full monthly rental fee from the Customer due to insufficient balance in the Customer’s
(vi) sagging measuring less than 1.5” (without load) (applicable to Mattress only); bank account on the date payment is due, Coway shall be entitled to appropriate a sufficient sum from the Customer’s bank
(vii) defects caused by exposure to chemical substances, oil mist, excessive heat, excessive dust or any other corrosive account to fulfil any outstanding amount due to Coway at a later date. There may be more than one attempt to charge the
surroundings/environment; Customer’s credit/debit card or bank account, as the case may be, to ensure that the monthly rental fee due to Coway is paid
(viii) damages caused by the usage of improper bedframes (applicable to Mattress only); in full.
(ix) damage or malfunction that arise from the Customer’s or a third party’s negligence; F. Coway shall be entitled to increase the monthly rental fee in order to take into account any increase in its operating costs in
(x) misuse, abuse, improper or incorrect use or operation of the Product, including its parts, or other activities respect of the Product including any increase in the cost of labour, materials, transport, or any increase due to the imposition
inconsistent with the Product’s user manual or contradictory to the technical specifications relating to the Product; of government and/or sales and service taxes.
(xi) failure to make proper routine or preventive maintenance of the Product; 5. Billing
(xii) unauthorized repairs, modifications, disassembly, variations or adjustments to the Product/its parts or installation, A. Regardless of the Rental Commencement Date or expiry or termination date of the Minimum Rental Period or the Rental
relocation or removal of the Product/its parts by the Customer or a third party not authorised by Coway; Period, as the case may be, the monthly rental fee stated in Item (ix) of the Schedule shall be charged in full on a calendar
(xiii) damages due to the usage of a third party’s parts or accessories (“Third Party Items”); month basis from the month following the Installation Date until the month on which, this Agreement expires or is terminated
(xiv) damages due to any relocation, removal or reinstallation of the Product; as stipulated herein.
(xv) damage or malfunction that arise from the Customer’s change of use of premises/location after installation of the B. The Customer shall pay each monthly rental fee within thirty (30) days from the date of invoice. In the event of termination
Product and which impact the suitability of the premises/location where the Product was installed; and of this Agreement either by Coway or the Customer, all monies owing to Coway shall become due and payable immediately.
(xvi) normal wear and tear or otherwise due to the normal aging of the Product, including its parts or accessories. C. Any dispute regarding billing must be communicated by the Customer to Coway in writing within fourteen (14) days from the
D. In addition to the foregoing, the Warranty shall be rendered null and void in the circumstances where the Customer utilises date of the relevant invoice failing which, the invoice is deemed to be accurate. Notwithstanding a dispute on the amount in
Third Party’s Items in the Product. Coway reserves the right, at its option, to cease provision of the Maintenance Services for the invoice, the Customer shall promptly pay any outstanding amount which is not in dispute.
the Product and/or to replace the Third Party’s Items with Coway’s parts, or accessories, with all associated costs to be borne D. Coway reserves the right to change the mode of billing from time to time without prior notice to the Customer.
by the Customer. 6. Non-Payment of Rental
E. The Customer shall be liable and indemnify Coway for any damages to the Product as a result of any acts contemplated under A. Coway shall be entitled to take necessary measures to recover all outstanding rental fees owed by the Customer, including
paragraphs (viii) – (xiii) of Clause 6C above. listing the Customer with a CRA, engaging a collection agency and/or commencing legal proceedings.
F. A Warranty claim shall be submitted in accordance with the Coway Warranty Policy, via our toll-free Careline at 1800-888- B. Without limiting the generality of the foregoing, Coway has the right to suspend provision of the Maintenance Services if
111; or by sending an enquiry or engaging in a live chat with our operator at www.coway.com.my. the Customer fails to pay the monthly rental fee for a continuous period of three (3) months or more.
G. Coway reserves the right to repair or replace the Product or any parts thereof at its sole discretion if there are defects to the 7. Product Ownership
The Product rented to the Customer remains the property of Coway throughout the Minimum Rental Period or the Rental Period, as
Product during the Warranty Period. Such right includes any decisions to change any part of the Product. Upon any
the case may be. Subject to Clause 6 of the General provisions above, the Customer shall not, and under no circumstances attempt
replacement of the Product or any parts thereof (“Old Product”), the Old Product shall remain the property of Coway.
to, dismantle, repair, undertake maintenance work or replace any parts of the Product or procure a third party other than Coway to
7. Maintenance Services
do the same. Coway shall not be held liable for any losses or damages incurred by the Customer in the abovementioned events.
A. Coway will provide scheduled maintenance/cleaning services for the Product (“Maintenance Services”) in accordance with
8. No Transfer, Sublease, Resale or Rental of the Product
its current maintenance policy. For the avoidance of doubt, the schedule for the Product’s Maintenance Services, may vary
The Customer shall not, and under no circumstances attempt to, transfer, sublet, resell or rent the Product to any third parties
based on the applicable promotion offered by Coway from time to time, as subscribed by the Customer. Subject to Clause
throughout the Minimum Rental Period or the Rental Period, as the case may be.
6D above, Coway reserves the right to charge the Customer separately for the cost of additional maintenance services as
9. Termination of this Agreement
Coway deems necessary, where, for example, the same is due to improper use of the Product or usage of Third Party’s Items.
A. The Customer shall not terminate this Agreement prior to the expiration of the Minimum Rental Period, or else, the Customer
B. The Customer must allow Coway to conduct regular Maintenance Services as per its maintenance policy. Frequent shall be liable to pay the penalty stipulated in Clause 10A below. Termination shall only be effective upon the Product being
postponements of the same by the Customer will be viewed as a breach of this Agreement. returned to Coway in good condition, failing which, this Agreement shall remain in force and the Customer shall be liable to
C. If the Customer requests for a scheduled Maintenance Service to be cancelled, Coway shall not be held liable in any manner pay the monthly rental fees in full until the expiry of the Minimum Rental Period or the Rental Period, as the case may be.
whatsoever for any losses or damages arising from the cancellation. No additional Maintenance Services will be provided in B. Coway reserves the absolute right to terminate this Agreement at any time during the Minimum Rental Period or the Rental
MSO HP608762_0060
replacement of the cancelled Maintenance Service. In addition to the foregoing, if the Customer requests to have the
Maintenance Services for two (2) or more Products to be on the same schedule, the expiry date of the Maintenance Services
Period, as the case may be, by giving seven (7) days’ notice to the Customer, and retrieve the Product under the following
circumstances: -
for all Products shall be deemed the same and no additional Maintenance Services will be provided. (i) poor environmental conditions, abnormal usage of the Product, transfer and/or sublease of the Product,
unauthorised modification of the Product; or
 (ii) the monthly rental fee has been overdue for a consecutive three (3) months or more; or
(iii) breach of any other terms of this Agreement by the Customer.
C. Notwithstanding the preceding Clause 9B, Coway reserves the absolute right to terminate this Agreement for any reason
whatsoever and retrieve the Product, at any time during the Minimum Rental Period or the Rental Period, as the case may
be, by giving fourteen (14) days’ notice to the Customer.
10. Early Termination
A. If the Customer terminates this Agreement prior to the expiration of the Minimum Rental Period, the Customer is deemed
to be in breach and shall be liable to pay an early termination penalty amounting to fifty per centum (50%) of the total
monthly rental fees for the remainder of the Minimum Rental Period, calculated on a calendar month basis.
B. In addition to the above, the Customer shall not be allowed to enter into another agreement on rental terms with Coway for
a period of three (3) months after such early termination.
11. Product Loss Fee
If the Product cannot be located or is damaged beyond repair due to any reason whatsoever, including a fire, howsoever caused, or
any natural disasters, the Customer shall be liable to pay Coway a penalty (“Product Loss Fee”), calculated as follows:-
Product Loss Fee = (Product Price x 90%) – [(Product Price/Rental Period (in months)) x Number of Months Monthly Rental Fee Paid]
12. The Customer’s Options upon the Expiration of the Rental Period
Upon full and prompt payment of the monthly rental fees throughout the Rental Period, the Customer may opt, to either:
A. Return the Product to Coway and enter into a new agreement for the rental of another Product within the same product
category (“New Product”), wherein the Customer shall pay the new monthly rental fee pursuant to the new agreement; or
B. Submit his application for transfer of ownership wherein, Coway, at its sole and absolute discretion, may transfer the title or
ownership of the Product to the Customer, and subject to Clause 9 of the General provisions above, the Customer may, at
his option, execute an agreement with Coway for Maintenance Services only.

Disclaimer: This is to notify the Customer that save and except for our official stores on Shopee and Lazada, Coway does not
collaborate with any third party online shopping platforms to promote or sell the Product nor does Coway sell the Product through
any third party retail chains. Coway does not endorse or accept any responsibility for the contents of such third party platforms
nor for the Products offered through such third party online platforms or third party retail chains.

For Service
Call 1-800-888-111
(Coway Careline)

MSO HP608762_0060