Bolivarian Republic of Venezuela

Ministry of Popular Power for Defense

National Experimental University of the National Armed Forces

Maracay Extension

Orders and maintenance application formats

Teacher : Bachelors :

MSc. Michael Navas Ana Velasquez V-26

January, 2022
 Introduction

For the quality and production expectations of a company, the philosophy by

which it is governed is fundamental to guarantee that each and every one of the units

that make up the development, production and transportation of a service or product is

of the highest quality and may be remuneration for said company. The most optimal way

that has been seen, in recent years, to carry out the mission of maintaining a company

in constant growth is through the documented declaration of the business policy, as well

as the quality objectives.

Along with these two, it is also justified not only preventive maintenance as a high

priority activity to ensure optimal condition of all areas of an organization but also the

registration of these areas that allow corroboration of all the actions that are carried out.

in search of preserving equipment and machinery in the long term.

Meanwhile, the following work deals with work orders and the formats that are used,

while illustrating different types depending on how the history of work order

documentation progresses. Likewise, different types of maintenance format or

documentation are illustrated - it focuses mainly on scheduled preventive maintenance -

according to the four basic levels of a Quality Management System.

 Maintenance documentation:

Until 1994, the ISO 9000 series standards considered that maintenance was not an

activity subject to companies, given that they were not exclusively directed to this market

segment. Since the review carried out in 1994, maintenance became recognized by the

ISO as a process control requirement, having been literally cited as indicated below:

1) “identify those design characteristics that are critical to the proper and safe

operation of the product (for example: requirements for operation, storage,

handling, maintenance, and disposal after use)”

2) “The supplier must identify and plan the production, installation and associated

services processes that directly influence quality and must ensure that these

processes are executed under controlled conditions that must include…”

“adequate maintenance of equipment to guarantee continuity of the coverage

of the process…”

3) “When obtaining desired levels of process control depends on the consistent

and stable operation of process equipment and essential materials, the

supplier must include, in the entire quality system, the adequate maintenance

of that process equipment. and essential materials.”

 Therefore, to comply with these provisions, companies that wish to obtain or maintain

certification must prepare procedure manuals for the maintenance system, following the

guidelines until then focused only on operation.

In this way, the procedures must indicate:

The “objective” – of the maintenance function within the company as “an activity

responsible for increasing the availability and operational reliability of equipment, works

and facilities (especially those fundamental to the final activity of the company),

minimizing costs and guaranteeing work with safety and quality.”

References – internal or external documents to the company, used in the

development of the Maintenance Management System procedures;

Areas involved – the sectors of the company in which the maintenance procedures

will be applied;

Adopted standards – terminology – we suggest those indicated by the Pan

American Maintenance Engineering Committee ( http://copiman.org/ ), which may be

complemented with something specific from the company itself;

Organizational structure of the maintenance body – organizational chart of each

area with the indication of the occupants of the positions, responsibilities of each one,

Quality System procedures, planning of activities, approval and alteration of documents;

 Control – control criteria for scheduled and unscheduled activities, requests, work

orders and closure of services, control criteria for inspection, measurement and testing

equipment;

History – historical records of corrective and preventive actions, labor and materials

applied, costs involved;

Data processing – management reports (indices, graphs and queries). Actions to

correct distortions;

These criteria and procedures must be detailed, involving the types of documents,

coding, identification, qualification, information flow and methods adopted, and can be

used for both manual and automated systems.

Regarding records, the following guidelines are explained in the ISO 9000 series

standards:

“Records should be maintained for processes, equipment and qualified personnel, as

appropriate” (55). “…in an automated environment, careful layout can also be obtained

by other equivalent means, such as a computerized database” (56).

Given this, maintenance formats or maintenance documentation are recognized as

written that indicate the main characteristics of a necessary process that affect the
quality of the product or service and, therefore, become necessary for the general

satisfaction of the user. customer.

Classifying the formats, in general, it is understood that they have their relevance in

preventive maintenance. In turn, it is said that the company that prescribes the use of

maintenance documents seeks to be certified under the ISO 9000 series regulations;

That is, it seeks to establish its guidelines for the personnel who will provide the service

for its clients, managing all its processes according to its own Quality Management

System. In general, there are four organizational levels:

Figure 1 – Pyramid of Documentation Levels

With this pyramid you can understand the quality policy required for the company in

question, while each level seeks a representation of the process expectation. At the

higher level, what is defined is the approach and specifies the company's own Quality
Management System. At that level the what and who is responsible for what are defined.

At this level, quality manuals are used, as they describe the quality policy and

objectives, as well as a very general vision of the company's Quality Management

System.

At the general level, what is done, how and when is proscribed. Activities that can be

carried out by people in different departments of the organization are collected. For this

level, procedure manuals are used, which allow certain actions to be carried out in the

same way, with a common series of clearly defined steps, which allow them to be

carried out under an occupation or job.

At the specific level, you define who does what and when. This only includes activities

carried out by people who are all from the same department. For this level, the use of

work instruction manuals or work instructions is proposed. These describe the technical

form of each of the actions that make up an activity or task. These are usually operating

instructions, user manuals, among others.

In the case of the registration level, the general consensus for this definition is

that compliance with the requirements is evidenced by following the guidelines of the

effective operation of the Quality Management System. Here, temperatures, pressures,

machinery checklists, work orders, among others, are used.

With this, the use of different types of formats is justified to maintain in writing the

work orders that fall at the registration level, according to quality policy.
 What is a work order?

It is a written document type format where information is recorded about a specific

task that needs to be performed. It is the basic maintenance system recording

mechanism used to track maintenance problems, jobs, projects, and equipment

maintenance schedules. It also provides details on repairs such as replacing a part,

returning an asset to operational condition, or performing an inspection.

It is a very important communication tool that must include all the necessary

information for the task to be carried out efficiently. You must also specify which team

member must perform certain jobs.

Characteristics .

1) Each work order will have a control number.

2) Issuer (from), where the work order originates and who will supervise the

activities to be carried out.

3) Receiver (para), who receives the work order, and will be the executor of the

entrusted task.

4) Work instructions, which clearly describe the activities to be carried out.

5) Date of issue of the work order.

6) Type of work order, where the priority of the work order can be assigned.

7) Report, where the recipient of the work order will make a good description of

the work performed, including the spare parts and the material used, indicating

the inspections carried out and attaching the forms that the work warrants.

8) Time spent, where the number of man-hours used will be taken.

 9) Signatures of the sender and receiver.

What information should a maintenance work order include?

1) Type of maintenance performed (scheduled corrective maintenance,

preventive, predictive, etc.).

2) Work done.

3) Actual and estimated costs.

4) Duration times.

5) Specific tasks executed.

6) Dates of work carried out.

7) Record.

8) Awaiting files.

9) Faults or defects.

10)Human Resources.

11)Used materials.

The process of creating a work order

A work order process is a system to ensure accountability and execution of each

step required to complete a work request. A well-defined work order process will reduce

equipment downtime and help maintain good communication from start to finish. Each

maintenance work order has a life cycle with a few main phases that can be divided into

several steps:
 ID

The first step is to identify the problem and report it, mentioning the exact

geographical location. Someone has to create a request and your company must

evaluate it. In this phase, the assigned worker must report the malfunction. If the cause

is not clear, technicians should add it later.

Creating a request

The request should describe what should be done with what resources, to what

asset, when, why, and how. All work details must be sent to the maintenance team for

appropriate action.

Prioritization and schedule

Once the request is accepted, the supervisor must prioritize the task and schedule

it. It is advisable to set a deadline to keep everyone accountable and team members

informed. Technicians must know which work orders are most urgent.

Assignment and execution

The task will be assigned to a specific technician or team, who will perform it

during the scheduled time.

 Closing of the case

Once the maintenance task is completed, it should be marked as complete and

documented, so you and your team can track important data for other processes.

It is important to take into account the following criteria to conceive an OT:

The first criterion to consider is the individuality of the information associated with

the activity.

A Maintenance task that comes from the manifestation of a form or mode of

breakdown or failure must be managed by manually creating a work order, because it is

necessary to individualize this information such as the modes and causes of failure.

A repetitive activity that involves replacing a component of significant cost in a

piece of equipment (disassembling a broken one and installing another one in good

condition), warrants the creation of a work order manually because it is necessary to

carry traceability to the history of the equipment. component installed and disassembled.

Minor maintenance activities (change of small components, adjustments, tightening,

assisting operations in simple tasks that do not represent relevance in the intervention,

information and execution time of maintenance events) do not merit the creation of a

work order due to that do not come from the manifestation of a failure mode.

The second criterion for the creation of the OT must be the effects of its

occurrence.

Periodic repetitive maintenance activities whose operational and accounting

effects are predictable do not require manual generation of OT, because they are

automatically generated by the maintenance software (when the company sees the

need to have these computerized maintenance programs) triggered, from the plans

module, preventive maintenance, predictive maintenance, etc.

 The management of a maintenance order does not end when it is sent to the repair

person. You must also ensure that the work is carried out as it should.

How to Manage Work Orders?

The simplest of work orders can be made in a simple program such as Word or

Excel. However, doing so has more disadvantages than benefits:

1) Orders issued using non-specialized software can be easy to misplace or

misinterpret, as they are difficult to track.

2) Locating a stack of orders in Word format or spreadsheets takes a lot of time,

because they are stored in separate files. While you do this, the downtime is

prolonged and this means losses for the company.

3) When these factors are evaluated together, the result is poor management that

harms productivity.

For years, Excel sheets were great for maintenance planning. They were cheap,

harder to lose, and easier to archive. However, today, companies need more efficient,

powerful and cutting-edge technology. Then the maintenance software appeared.

In this aspect, with software you can:

 Issue, track and cancel or complete work orders.

 Analyze the performance of the maintenance team in real time (and from

anywhere).

 Generate performance reports taking into account metrics such as the cost

and efficiency of work orders already fulfilled.

 By using a computerized maintenance management system (CMMS), you can

store every work order in the cloud, making it available to your entire team at all times. A

mobile device is enough to keep them updated with notifications and requests. It's also

easier for your clients to make a job request.

Work order software expands the capabilities of manually generated work orders

in many ways:

Allows you to attach photos of the asset and the necessary repair order.

The precise location of an asset within a facility can be sent.

Third, a mobile work order allows access to an asset's previous maintenance history,

providing technicians with valuable information on the best way to approach a task.

Finally, work order tracking is simpler than ever using CMMS mobile device

capabilities.

In conclusion, regardless of the preferred method of organizing and managing

work orders, it all comes down to how people use and communicate relevant

information. A CMMS is based on the data that the user provides. If he and his team

make good use of his CMMS, inserting all the data necessary to perform tasks and

collecting reliable data, it will work easily and efficiently. Otherwise it will be as unreliable

as any other method. To avoid this, it is recommended that advice be given to train

employees during the onboarding phase.

Models for work order formats

 In the old OT models used in the manual system, the identification data of the

equipment and the problem were presented at the top, in the middle part: the planning

data, and at the bottom: the maintenance execution data. , subdivided into two parts:

data for “Team Management” (summary of the service performed and comments on the

problem) and for “Manpower Management” (man-hours considered and used.

Figure 2 – Work Request Model for manual control

The next work order in the evolutionary process was developed for the automated

control system, with the production of a perforated card. It presented as a novelty in

relation to the previous one, the registration of the “Service Code” with 4 characters,

being:

 The first destined for the Occurrence (O), which indicated the origin of the

need for the intervention in the team

  The second for Action (A), which indicated what had been done by the

maintenance team

 The last two for the Complement (CPL) of that action. The best terminology for

this code would be: “Occurrence Code”, which would serve to indicate

interventions due to Failures or Defects, and the term “Defect Code” could also

be used for the same objective.

The evolution of the work order model, used in the automated maintenance control

system, generated two punched cards and presented, in relation to the previous one,

the following particularities:

 A field associated with the consecutive number to correlate to two or more

work orders, when the execution of the activities exceeded the minimum

processing period of the management reports, which is defined as “horizon”;

 The maintenance code composed of the equipment code associated with the

component, activity and sector;

 The week and reason for the rescheduling, to allow manual replanning, in case

of any impediment;

 The indication of automatic supervision action;

 The occurrence code composed of four “cells”, that is: the Cause: which

indicated the reason for the occurrence (fault or defect) in the equipment; the

Effect: which indicated how the failure or defect was verified; the Action: which
 indicated the verb associated with the executed service and the Complement:

which completed the action message;

 The “wait” that indicated the number of man-hours that remained inactive

during the development of the maintenance activity, normally due to a planning

failure. That field was associated with the reason code that led those man-

hours to the interruption of their services.

At the beginning of the 1970s, the BOZZ-ALLEN & HAMILTON project emerged,

which presented as a singularity the omission of the collection of labor information in the

body of the work order; This information was collected through a complementary

document called Time Card, with a shape and size similar to the time card, but with

different characteristics, since it served for each performer to indicate, in each service

they received, the day, the hour and minute in which it started and ended, identifying the

Work Order number.

The back of this card contains the service, waiting and absence codes to indicate, in

the respective column, the activity carried out, during each period of your day. At any

time, whenever a card is completed, the performer must replace it with a new one to

ensure continuity of records.

As a recommendation, to avoid jealousy of individual supervision of the maintenance

performers and, consequently, the sabotage of the records, the Time Card should be

impersonal and individual for each maintenance performer, that is, only identify the

position and not the name of the person. As a variant of the Time Card, the Material
Card can be used, whose compilation responsibility is the warehouse manager, which

relates the material supplied to the respective consecutive of the Work Order on the

card.

Figure 3 – Time Card (left) and Material Card (right)

To implement both the Time Card and the Material Card, orientation and search work

must be carried out with the performers, regarding the compilation, to prevent the data
from being recorded or being recorded incorrectly. unintentionally or on purpose. An

important innovation in the data collection system for automated maintenance control

was the issuance, through the computer itself, of partially completed work orders, based

on data from the Master Preventive Maintenance Program, emphasizing in reducing the

bureaucratic activities of maintenance performers.

Figure 4 – Work order model for preventive maintenance issued by computer in

continuous form

With the implementation of the work order for preventive maintenance, issued through

the computer, the idea also arose of using the machine to reprogram activities that were

not executed within an acceptable period and thus, allow this automated reprogramming

work, it was strengthened the concept of Class. During the development of the project,
the waiting period for the computer to return work orders is determined for each activity,

a period that, if exceeded, will result in charging for the reason for non-execution, this

information being transferred. for filing in the data bank for subsequent registration in the

non-conformity management report.

To inform the performer about these deadline limitations, the computer informs

through the Next Rescheduling and Rescheduling Deadline Week fields in the issuance

of each work order. To further reduce the bureaucratic responsibilities of maintenance

performers and ensure that scheduled services are performed according to a pre-

established standard, the work order issued by the computer may also contain printed

Maintenance Instructions. However, it is necessary that these instructions be written

concisely, to avoid the proliferation of these documents. As a suggestion, it is

recommended that the number of lines for each activity scheduled in each component

be limited to thirty.

In the Systems where it is used, to issue the work order for scheduled activities to the

computer, it is necessary to develop another work order model to allow the annotation of

data for unscheduled activities.

To standardize the “Description” and “Executed Service” records, in addition to

reducing the number of records in the history database and consequently, the search

time, which is important in the case of the use of lower-performance personal computers

in process, it is advisable to use the “Occurrence Code” mentioned above, which will
bring as an additional advantage the possibility of searching the history of a specific

occurrence or any of the elements that make up this code.

Figure 5 – Work order model for unscheduled activities

It can also be observed, in this OT model, the inclusion of fields for the annotation, by

the user of the maintenance services (called “client”), of the evaluation of the work

executed through the options: “fully executed” , “provisionally executed”, “reservice” and

“not attended”, as a factor for measuring the quality of maintenance services. This type

of record, which will make it possible to evaluate maintenance management with respect

to production needs, can also be included in work orders for scheduled activities.
 In the illustrated work order models for scheduled and unscheduled activities, you can

see the existence of a barcode that can be issued by the computer, to facilitate reading

in integrated systems (for example: so that the person in charge of the warehouse

associate the material to be used with the OT number).

To avoid the use of one of the models presented in Figures 29 and 30, in the

registration of activities that do not require detail, or for the registration of maintenance

on equipment that does not affect the production process (Class C), or even, To refer to

activities other than maintenance, which require the labor of maintenance personnel, a

common form can be used, the Route Work Order, or Collective Work Order or Work

Order for Various Activities, such as the illustrated model. in Figure 31, where in each

line the record of each service is made, having for each one, only the record of the

beginning and end of the activity, for computer calculation of the duration of the activity.
 Figure 6 – Work Order of various or “collective” or “route” activities

Once this form has a monthly “horizon”, to allow your data to be processed and form

part of cost and labor management reports; can receive a monthly consecutive

identification number, which will serve as a reference for registration, in the Time Cards

of the performers, for the calculation of man-hours used in this type of activities.

In case users wish to disaggregate the occupation of labor in maintenance (for Class

C equipment) from the others (Support Services), two Work Orders for Various Activities

with different numbers can be used, one for each purpose. . This observation is also

valid in the case of users who wish to know the occupation of labor in a certain type of

Support Service such as “transit”, or “internal training”, etc.

 In conclusion, the work order requires the existence of records that demonstrate in all

detail that the expectations proposed in the Quality Management System (that is,

expectations proposed in the management of services offered, and that include plan,

control, and improve those elements of an organization that in some way affect or

influence customer satisfaction and the achievement of the results desired by the

organization) are fulfilled and achieved as the practices and activities done or to be

done.

At the same time, the importance of registering compliance with these requirements

is recognized as these allow sufficient information to be collected about the company

and its consecutive activities by demonstrating that its own data can be used in the

search for the improvement of user manuals. and instructive or, well, to demonstrate the

sufficiency that they fulfill at a given time.

Other work order types and formats.

Urgent, emergency or corrective maintenance:

They are those that are issued immediately after a failure occurs or an anomaly is

detected in the equipment.

The information establishes the equipment numbers and location, the physical

characteristics of the aforementioned equipment must be included, in addition to its

needs in relation to the expected quantity of spare parts required when the equipment is
operating in its normal operating conditions. operation. With these data, the technical

inventory of the plant is created.

If the equipment is new, information can be obtained from the catalogs provided by

the manufacturers, the working conditions and spare parts list for each machine. If the

group is in operation, information can also be obtained from the machine drawings that

exist in the files of the plant engineering department, from supervisors, foremen and

mechanics who know the equipment and its most frequent needs.

Normally you cannot obtain the information from the above parts and it is necessary

to wait for the machine to be disassembled for some repair and take the opportunity to

do a parts count, write down the part number and make a schematic drawing of the

important parts on all its dimensions. All this information will then become part of the

technical inventory of the plant.

The data corresponding to each machine must be compiled in a single Inventory

Sheet in order to have all the information summarized (Form No. 1).
 inventory sheet

From the plant inventory, a sheet or card will be prepared for each system that will be

called a descriptive file; the vital data of each system are noted on its card. This card

collects in a convenient and concise way, all the essential details of each system so that

the information is easily available and as a standard reference for:

Confirm original specifications and manufacturer's recommended limits.

 Assistant for obtaining spare parts.

 Provide information for relocation, etc.

Before carrying out this descriptive file, you must have decided:

- What information will be recorded?

- How will this information be recorded?

- How will the recorded information be stored?

- How will the format be designed?

In the case of mechanical systems, the information that is generally recorded is:

identification number, location, type of system, factory, date of manufacture, serial

number, model, capacity, speed, weight, representative in Venezuela, etc. (format No.

2).
 Mechanical description file

In the case of the electrical system, the information that is generally recorded is:

identification number, location, manufacturer, serial number, date of manufacture, type,

frame size, power -KW, speed, etc. (Form No. 3).

 Electrical descriptive file

When the systems are simple, the above data is sufficient, but for more complex or

high-precision systems, specialized data must be supplemented. If a system contains

major components or sub-assemblies (heat exchangers, pumps, gearboxes, etc.) that

can be transferred or replaced individually, it is more convenient to make a descriptive

file card for each of them and join them together. to the main sheet of the file. The list of

spare parts necessary for each piece of equipment must also be included.
 Spare parts list

This allows activities to be assigned to several teams and therefore reduce the total

routines to be developed. This classification can also separate special equipment of the

same type, but with very different characteristics, designs, or uses that require the use

of different preventive routines. Finally, the objective is to obtain a list of all the

equipment that the factory has, including its participation in each production process,

having complete knowledge of the work flow of each process and an estimate of the

workload by period.

Scheduled or preventive maintenance

They are those that originate from established programs, that is, they must be

executed at a pre-established frequency. Its objective is to plan and control the periods

of each of the maintenance activities to be carried out on each piece of equipment.

To carry out the planning of a maintenance system, it is necessary to have knowledge

of the existing equipment in terms of its number and its location within the plant area.
The schedules are established to carry out the necessary maintenance with the

respective descriptions of the process to be carried out.

The scheduler will receive from the planner the work orders, the planning sheets

(format No. 13) and will select the crews that have responsibility for the execution of

work.

Planning form

The scheduling can be executed on a board (Form No. 14) which includes the work

orders that are in the first to sixth states. Each state is represented by the color of the

bar on the 12-week time diagram or row. Thus, the second state has no bars; The third

corresponds, for example, to a green one, to the fourth, a black one, to the fifth, a red

one. With this dashboard, the situation regarding program compliance is controlled.
 Programming board

The personnel schedule must be carried out by the executors using the following

format.

Time Distribution of Maintenance Personnel

 Maintenance service:

It is issued when any department of the company requires a service that is not

corrective or preventive maintenance. Example; arrangement of an office.

With the control and execution of maintenance through the work order system, the

total cost of each job can be accurately determined, (hours/man) + (material).

With the record of all work orders, the total maintenance cost can be obtained.

The diversity of work orders handled in the maintenance unit makes it necessary to

use a scheduling system for the most rational and efficient use of available resources.

A received or planned work order goes through seven states (see work order coding

example on the next page).

 First: In the resource planning process.

 Second: With available resources.

 Third: Scheduled for execution.

 Fourth: In Execution.

 Fifth: Stop, waiting for resources.

 Sixth: Work finished.

 Seventh: Work order closed.

Work orders.

Characteristics.

1) Each work order will have a control number.

2) Issuer (from), where the work order originates and who will supervise the

activities to be carried out.

 3) Receiver (para), who receives the work order, and will be the executor of the

entrusted task.

4) Work instructions, which clearly describe the activities to be carried out. 5.

Date of issue of the work order.

5) Type of work order, where the priority of the work order can be assigned.

6) Report, where the recipient of the work order will make a good description of

the work performed, including the spare parts and the material used, indicating

the inspections carried out and attaching the forms that the work warrants.

7) Time spent, where the number of man-hours used will be taken.

8) Signatures of the sender and receiver.

Example of the content of a work order

The source of data related to the activities carried out by the maintenance execution

personnel must include the type of activity, its priority, failure or defect found and how it

was repaired, duration, human and material resources used, and other data that allow

evaluating the efficiency of maintenance performance and its implications with costs and

programming.

Goals.

Request, by means, all maintenance services required by the company. Allowing

control of the progress and execution of requested workers, providing data for

management control.
 Elaboration:

1. Reception number:

Correlative number assigned by the maintenance department to identify and know the

order of arrival of the requests sent. Allows the user to place their order before it is

approved.

2. SOT No:

Work order request number assigned by maintenance after being approved by the

equipment operator. This number is the key to controlling the distribution of costs and

indicates:

1. Emergencies

2. Emergencies

3. Normal Orders

4. Open orders (will be seen later).

Second digit: Area that requires the service.

1. Production Section A.

2. Production Section B:

3. Production Section C:

4. Production Section D:

5. Production Section E:

6. Industrial services area

7. Work requested for buildings

8. Preventive maintenance work

9. Others not specified.

 Third, fourth and fifth digit: Correlative number by requesting area and priority.

For example: if two (2) work orders arrive:

Normal order from production section D and from this section for normal priority, 135

orders have been issued to date (the last order was No. 34135). Then the number to be

assigned will be 34136.

Emergency order for industrial services: in the correlative book it is observed that the

last order for this area was No. 24. Then the number to be assigned will be 16025.

If you have a number of areas greater than ten (10), the number of digits will be two

(2) (00-99) and the order number will increase to six (6) digits.

3. Applicant:

filled out by the user to indicate the section to which the cost of the job will be charged

(section to which the equipment belongs).

4. Cost center:

Filled out by the applicant, and it is the number that corresponds as the cost center to

the area in which the service will be performed.

5. Person or contact:

Name and surname of the person in charge of providing additional information for the

execution of the work.

6. Telephone:

Filled out by the applicant, it indicates the telephone number of the person who will be

the contact.

7. Section:
 Location of the area equipment where the service will be executed.

8. Team number:

Only for production, indicates the code of the equipment to be repaired.

9. Priority-Observations:

Filled out by the applicant, it indicates the work priorities and appropriate observations

to justify the priorities, understood as such:

a) Emergencies: Requested by phone and then send the order and apply for: failure

of critical machines (they stop production); unsafe conditions that warrant immediate

action.

b) Emergencies: Priority applied to failures of non-critical equipment that may lower

production or cause critical failures, unsafe conditions that require non-immediate

action, also include conditions that affect the normal performance of machines or

operations that may become emergencies.

c) Normal: All work not contemplated in the previous cases

10. Area

Filling for maintenance, maintenance area to apply.

11. Job Description:

Brief and clear description of the work required, given by the applicant.

12. Signature of the applicant:

Signature of the person who must approve the requested work.

13. Authorization: Signature of the representative or maintenance manager who

authorizes and at the same time controls the requested services.

14. Application date: Date on which the application is received, completed by the

person who approves it.

 15. Required date: Filled out by the applicant to indicate when they require the work

to be completed.

16. Submitted by: Signature of the maintenance personnel who supervised the work.

16. Submitted by: Signature of the maintenance personnel who supervised the work.

84

17. Compliant receipt:

Signature of the person requesting and receiving the work, confirming the execution.

18. Termination date:

Indicated by the maintenance supervisor, it indicates the date on which the work was

completed. Open orders: For minor service work (up to 1/2 hour). Very low costs (up to

Bs. 100,000.00) and repetitive, it will be onerous to issue orders for each job. The same

should be considered for production jobs with the same characteristics, for example,

sharpening blades on production equipment. For these jobs there are open orders that

are valid for periods of no more than one year. They can be identified by the first digit,

the number four already indicated. Examples of Open orders:

Open Orders for Section A: 41,000.00

Open Orders for Section B: 42,000.00

Open Orders for Section C: 43,000.00

Conclusion

In conclusion, it is understood that to carry out something as important and precise,

almost perfect, as a regime of activities to obtain a product or service as a client, one

must have a philosophy for quality policies, a sufficient number of personnel who can
meet and maintain the quality expectations thus established and documentation of any

activity that must be repeated (manual) and that must be corroborated with the previous

one (time card, work orders,...); the latter, always with the aim of being accessible

information such that any new entry of personnel can quickly become familiar with the

current condition of a specific work area.

Bibliographic references

Lopez, J. (2015) Scheduled preventive maintenance. Maintenance documents .

Riobamba, Ecuador. Chimborazo Polytechnic Higher School.

Augusto, L (2000) Modern maintenance management. First edition. Brazil. Novo Polo

Publications

Navas, J.D. (2001) Practical application of maintenance theory. 2nd Ed. Publications

Council, ULA, Mérida.