SASOR-6965

Highgrove Bathrooms Windsor Gardens

40 152 187 605
SALES ORDER STATEMENT 1/428 North East Rd
Windsor Gardens SA 5087
Your Ref:
Sales Order No: SASOR-6965 Date: 28/06/2024
Shaun
Sales Person:
Phone: 08 8395 4490
Customer Brenton Ahrns
Brenton Ahrns
Picking up tomorrow 29/6 MURRAY BRIDGE SA 5253

Phone: 0418157041
Qty Item Dlv Dlv/Due Date Price Total
2 MV1500X900P REFLEKTA Pencil Edge Mirror Pickup 28/06/2024 $119.20 $238.40
1500x900mm
3 MV900X500P REFLEKTA Pencil Edge Mirror Pickup 28/06/2024 $47.20 $141.60
900x500mm
Sub Total $380.00

Order Total $380.00

Date Payment Ref Payment

28/06/2024 Deposit (SASOR-6965) $380.00

Balance Due $0.00

Please pay direct to :- Highgrove Bathrooms Windsor

Gardens
BSB: 034-215
Account No: 529900
Please use our invoice # as the reference on
remittance.
Please email a copy of the remittance to
adelaide@highgrovebathrooms.com.au

INVOICE & QUOTE T&C’s

The Australian Consumer Law provides certain guarantees to consumers when they purchase goods and these guarantees cannot be excluded, restricted or modified.
HIGHGROVE BATHROOMS TERMS AND CONDITIONS OF SALE:
Orders, Delivery & Storage:
1. All orders within a Highgrove Bathrooms store must have a 50% deposit paid at the time the order is placed.
2. Website orders must be paid for in full at the time of checkout, on the Highgrove Bathrooms website. www.highgrovebathrooms.com.au
3. Delivery of the Goods shall be deemed to occur when they are handed to the Customer, their representative or are delivered to the premises or carrier nominated by the Customer and the Goods
shall thereafter be at the Customer's risk.
4. Goods purchased in-store or from the Highgrove Bathrooms website using Click & Collect, will be held for a maximum of 28 days. After that goods may be resold unless arrangements have been
made, this includes laybys and orders. Customers will be contacted prior.
5. Allow up to 10 working days for Click & Collect or 3rd Party Freight Online Ordering Services. Customers will receive an email and/or SMS notification when the online order is ready for collection
from their selected store. Customers must bring an online order confirmation email and photo ID for Click & Collect services. Click & Collect is available from 10am to 4pm Monday to Friday and
11am to 1pm on Saturdays.
6. Upon signing a delivery docket, unless the contrary is noted in that docket, the goods shall be deemed to have been delivered in good order and condition to the extent permitted by law. The
Customer must notify Highgrove Bathrooms of a shortage or damage, if any, as soon as is practical either by informing our delivery driver or by phoning Highgrove Bathrooms. The customer must
offer up for inspection/determination by Highgrove Bathrooms the said item/s in a reasonable time.
7. Please ensure goods are free from damage or noticeable defects before installation as Highgrove Bathrooms will not take responsibility for uninstalling or reinstalling goods that were installed in a
noticeably defective/damaged condition.
8. Highgrove Bathrooms will not take responsibility for any shortage or damage to goods reported outside a reasonable timeframe. Highgrove Bathrooms deems a reasonable timeframe to be within 30
days of the delivery/dispatch date.
9. All Highgrove Bathrooms products that involve the usage of water, waste products and/or glass must be installed by a qualified and licensed tradesperson. Highgrove Bathrooms does not warrant
any goods that have been installed outside of these terms.
10. Unless otherwise notified all deliveries are considered standard. A standard delivery covers a single person to a ground floor only. You must ensure an abled person will be on-site to accept and
help unload the delivery. Highgrove Bathrooms does not carry items upstairs and all deliveries are to the front of the house only unless other arrangements are made with the store directly.
11. If an abled body person is not home to accept and help unload, the delivery will be taken back to the store and a second delivery charge may apply.
12. Highgrove Bathrooms delivery windows can be organised with your local stores. Highgrove Bathrooms staff will contact you to confirm a delivery time. Please note deliveries may be completed by a
local Highgrove Bathrooms stores truck delivery service or a third-party shipping contractor. We recommend contacting the respective carrier for up-to-date delivery time frames or to view their
terms and conditions.
13. Highgrove Bathrooms offers free local and 3rd Party Freight delivery options when shopping online at www.highgrovebathrooms.com.au
14. Highgrove Bathrooms reserves the right to change the delivery method chosen by the customer for any store or website order should it be deemed necessary by a Highgrove Bathrooms
representative. All decisions on delivery method will be final.
a. FREE DELIVERY - Online Orders over $50 - Under 3kg
Highgrove Bathrooms offers Free Delivery for online orders over $50 and under 3kg. You will receive an email with parcel tracking information once your order has been collected by the freight
carrier.
b. STANDARD DELIVERY - Online Orders
Standard delivery options are available for online orders using 3rd Party Freight Carriers. The average delivery times for standard delivery are: 4 - 7 business days Australia wide including most
 SASOR-6965
Highgrove Bathrooms Windsor Gardens
40 152 187 605
SALES ORDER STATEMENT 1/428 North East Rd
Windsor Gardens SA 5087
Your Ref:
Sales Order No: SASOR-6965 Date: 28/06/2024
Shaun
Sales Person:
Phone: 08 8395 4490
Customer Brenton Ahrns
Brenton Ahrns
Picking up tomorrow 29/6 MURRAY BRIDGE SA 5253

Phone: 0418157041
country areas. 7 - 10 business days for WA country, far North QLD and most of NT, outside of Alice Springs and Darwin.
c. EXPRESS DELIVERY - Online Orders
Express delivery options are available for online orders using 3rd Party Freight Carriers. Allow min of 2 to 3 business days for delivery to and from metro locations. Express delivery services to
and from regional locations will vary based on the distance between our store and your location. Delivery time estimates provided on our website are guidelines only and may increase during
these uncertain times. 5 - 7 business days for express delivery to regional locations including Western Australia, Queensland and Northern Territory.
d. HIGHGROVE DELIVERY - Online Orders
Highgrove Bathrooms stores offer local delivery which is facilitated using our fleet of vehicles to selected locations. A Highgrove Bathrooms delivery option may be provided when shopping
online and if you are located within the store’s local delivery area. If you have any questions regarding your online order using Highgrove Bathrooms’ truck delivery option, please contact your
local store. Your local store contact details are located on your online order confirmation email.
e. If you are not home to receive and sign for your online order, freight carriers may request you collect your order from their nearest depot. Please ensure you keep an eye out for delivery emails
and ensure someone is home to accept your order to avoid any delays. To track your online order delivery using 3rd party freight call 1300 929 669, email info@kiscorporate.com.au or use the
KIS Corporate live chat feature https://kiscorporate.com.au
Liability:
It is the responsibility of the customer to ensure the correct delivery address and access details are provided to us at the time of sale. Highgrove Bathrooms will not be responsible for any costs that arise
due to the incorrect delivery address or access details provided by the customer. Highgrove Bathrooms will not be liable for any refund of delivery fees paid by you the customer once the delivery service
is completed.
Returns Policy:
In Store - Returns Change of Mind:
Highgrove Bathrooms offers customers a full refund or store credit if a customer changes their mind within 60 days of the delivery/dispatch date or wishes to cancel an order before collection/delivery
occurs. Goods must be returned in unused and uninstalled condition with original packaging (no writing or damage) intact. If not either a re-stocking fee chargeable of 20% may apply or the
refund/exchange may be declined at the store’s discretion. Full store credits can be offered if the Customer wants to exchange an item or wishes to return a product that is outside of the 60 days from
delivery/dispatch date and meets all of the above terms, valid for 12 months.
NOTE: If the item sold was floor stock, clearance, discontinued or a special order the refund offered may not be applicable (see clause below).
If a store credit is offered, please note store credits are non-transferable. Proof of identity is required upon use. A store credit may not be redeemed for cash.
Highgrove Bathrooms will only return monies to the original card used in-store at the time of placing the order. If the original card cannot be produced then a customer’s driver’s license and new card
details must be recorded on a store’s refund form. If this is not possible then the refund must be completed by Highgrove Bathrooms accounts team and the customer will be required to provide their
driver’s license and bank statement as verification. Refunds will not be completed over the phone under any circumstances due to fraud concerns.
Online Order - Returns Change of Mind:
You are welcome to return or exchange Goods at any of our retail outlets. The cost of returning Goods, such as freight, postage or any other transport costs associated with the return of Goods for
change of mind is the customer’s responsibility. Returns must be made within 60 days of delivery or collection. Online order refunds will be refunded using the original card used at the time of your online
purchase. Please allow 3-5 business days for the funds to be available in your account. The above conditions apply to online order returns for change of mind.
In Store - Returns / Faulty:
Highgrove Bathrooms offers customers who have received a product with a major fault the option of a replacement, store credit or refund. For all products with minor faults a repair, replacement or store
credit will be offered. If a refund is offered on a minor fault this will be at the store’s discretion only.
Australian Consumer Law deems a major fault to be when a product:
 Has a problem that would have stopped someone from buying it if they’d known about it
 Has multiple minor problems that, when taken as a whole, would have stopped someone from buying it if they’d known about them
 Is significantly different from the display or description
 Is substantially unfit for its common purpose and can’t easily be fixed within a reasonable time
 It doesn’t do what you asked for and can’t easily be fixed within a reasonable time; or
 It is unsafe
Customers do not have to return faulty goods in their original packaging in order to obtain a replacement, store credit or refund if the goods are deemed faulty or damaged prior to installation.
Online Order - Returns / Faulty:
Returns must be made within 60 days of delivery or collection. Highgrove Bathrooms will cover the cost of freight, postage or any other transport costs associated with returns of faulty goods. All other
above conditions apply to online order returns for customers who have received a product with a major fault.
Special Orders/Clearance/Discontinued/Floor Stock:
Items such as special-order items, clearance stock, floor stock and discontinued stock cannot be refunded or exchanged under any circumstances so please choose carefully. These items were
purchased at discount, willingly with an understanding of the reasoning at the time of sale.
Cancellations:
Orders cancelled may incur up to a 20% cancellation fee applicable to the order value at the store’s discretion.
Online Orders - Modify or Cancellations:
Customers can modify an online order simply by contacting their chosen store. Highgrove Bathrooms staff will be able to assist with online order modifications or cancellations, prior to dispatch or Click &
Collect. A full or partial refund will be issued using the original card used at the time of your online purchase. Please allow 3-5 business days for the funds to be available in your account.
Warranty Claims Process:
All warranty claims must be submitted through the Warranty Centre on the Highgrove Bathrooms website: https://www.highgrovebathrooms.com.au/warranty followed by communication directly with your
local Store of purchase. Please also use this website as a resource for warranty timeframes of each product.
Quotes:
1. All quotations for the supply of goods and services are subject to our terms and conditions.
2. A copy of our terms and conditions can be viewed on our website www.highgrovebathrooms.com.au.
3. If the quotation is accepted it will be treated as placement of an order by the customer.
4. If the quotation is not accepted within 30 days it will need to be reconfirmed in writing before it can be accepted. Some quotes may expire prior to 30 days if that is the case, the expiration date will
be shown on the quote.
5. The quotation is based upon the information and documentation you have provided and upon the basis that goods and services will be collected from the branch at which the order is placed.
6. A quotation may only be accepted in its entirety.
7. A quotation may be withdrawn at any time before an order is placed.
8. Errors and exceptions are excepted.
Privacy Policy:
We collect information that is reasonably necessary for or directly related to one or more of our services and take steps to ensure that we collect personal information by lawful means, and obtain your
personal information in various ways. Primarily, we collect your information when you place an order with is, via our website and social media. We collect information such as name, email, phone number,
address and financial information. We collect personal information so we can provide you with the best possible products and services that our authorised stores have to offer. To create a more
personalised experience for you, and in order to comply with our legal, regulatory, industry or workplace requirements. We take all reasonable care to ensure that personal information we use, store and
subsequently destroy/delete (where relevant) meets certain quality requirements. If you do not wish to receive direct marketing, electronic/digital communications or telephone calls from us for direct
marketing purposes, you can opt out at any time. Please let us know by contacting marketing@highgrovebathrooms.com.au <mailto:marketing@highgrovebathrooms.com.au>. When you opt out, we will
stop sending the material until such time as you change your preferences. For more information about our privacy policy, please visit our website - www.highgrovebathrooms.com.au/privacy-policy
 SASOR-6965
Highgrove Bathrooms Windsor Gardens
40 152 187 605
SALES ORDER STATEMENT 1/428 North East Rd
Windsor Gardens SA 5087
Your Ref:
Sales Order No: SASOR-6965 Date: 28/06/2024
Shaun
Sales Person:
Phone: 08 8395 4490
Customer Brenton Ahrns
Brenton Ahrns
Picking up tomorrow 29/6 MURRAY BRIDGE SA 5253

Phone: 0418157041
<https://www.highgrovebathrooms.com.au/privacy-policy>

For full terms and conditions, warranty information and online orders, visit our website www.highgrovebathrooms.com.au