pt2 CHCAGE003 Student Assessment Tool v2 1 04 04 19

Student Assessment Tool
Part 2 of 2
CHCAGE003
Coordinate services for older people
Student Name CLAIRE ANN ANGELICA RIODIL
Qualification CERTIFICATE IV IN AGEING SUPPORT
Course Dates 06 JAN 2020 – 26 JAN 2020
Version 2.1
CHCAGE003
ASSESSMENT OVERVIEW
You will receive two Student Assessment Booklets for this unit.
Booklet Assessment Task
Student Assessment Booklet 1 1A: Written Questions (Research)
Student Assessment Booklet 2 1B: Written Questions

2: Case Studies
3. Role Play
4: Workplace Project 1
5: Workplace Project 2
ABOUT YOUR ASSESSMENTS

This unit requires that you complete 4 assessment tasks. You are required to complete all tasks to
demonstrate competency in this unit.
Assessment Task About this task
Assessment Task 1A: Written questions You must correctly answer all questions to show that
(Research) they understand the knowledge required of this unit.
The questions in this assessment task should be done
at home and handed along with assessment task 1B.
Assessment Task 1B: Written questions Students must correctly answer all questions to show
that they understand the knowledge required of this
unit. This assessment will be done in class under exam
conditions.
Assessment Task 2: Case studies Students are to complete six case studies relating to
elder abuse.
Assessment Task 3: Role play Students are to participate in a role play providing
support for a family member who cares for an elderly
person.
Assessment Task 4: Workplace project Students are to document the coordination of services
1 for three clients.
Assessment Task 5: Workplace project Students are to advise service providers how to give
2 feedback on the effectiveness of services and activities.
Students are also required to receive feedback from
service providers and clients and report to their
supervisor.
How to submit your assessments

When you have completed each assessment task you will need to submit it to your assessor.
Instructions about submission can be found at the beginning of each assessment task.
Version: v2.1/April AEC Consulting Pty Ltd

2019 The One International College Page 2 of
RTO No. 22270 Suite 2C, Level 1, 1C Grand Ave, Camellia NSW 2142 117
CRICOS Provider No. P: 1800-THE-ONE (843-663) E: info@theoneintlcollege.edu.au
03091A www.theoneintlcollege.edu.au
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Assessment Task Cover Sheet

At the beginning of each task in this booklet, you will find an Assessment Task Cover Sheet. Please
fill it in for each task, making sure you sign the student declaration.
Your assessor will give you feedback about how well you went in each task and will write this on the
back of the Task Cover Sheet.
Make sure you photocopy your written activities before you submit them – your assessor will put the
documents you submit into your student file. These will not be returned to you.
Assessment appeals
You can make an appeal about an assessment decision by putting it in writing and sending it to us.
Refer to your Student Handbook for more information about our appeals process.
Assessment plan
You will have signed a copy of the Assessment Plan in Student Assessment Booklet 1.

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ASSESSMENT TASK COVER SHEET – ASSESSMENT TASK 1
Students: Please fill out this cover sheet clearly and accurately for this task.
Make sure you have kept a copy of your work.
Name: CLAIRE ANN ANGELICA RIODIL
Date of birth: MARCH 16, 1996 Student ID: AEC 677
Unit:
 CHCAGE003 Coordinate services for older people
Student to complete Assessor to complete
Student
Resubmission? Sufficient/
Assessment Task Y/N initials insufficient Date
Written questions – Part B CAAR
STUDENT DECLARATION
I, CLAIRE ANN ANGELICA RIODIL _

declare that these tasks are my own work.
✘ None of this work has been completed by any other person.
✘ I have not cheated or plagiarised the work or colluded with any other student/s.
✘ I have correctly referenced all resources and reference texts throughout these assessment tasks.
✘ I understand that if I am found to be in breach of policy, disciplinary action may be taken against
me.
Student signature:
Student name: CLAIRE ANN ANGELICA RIODIL
Date: 25 JAN 2020

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ASSESSOR FEEDBACK
Assessors: Please return this cover sheet to the student with assessment results and feedback.
A copy must be supplied to the office and kept in the student’s file with the evidence.
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Assessor signature: __________________________________________________________________________________
Assessor name: RENU GYAWALI GHIMIRE

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Date: ______________________________________________________________________________________________
ASSESSMENT TASK 1B: WRITTEN QUESTIONS
TASK SUMMARY:
 This is a closed book test
 You must answer all questions correctly.
 Write your answers in the space provided.
 If you need more space, you can use extra paper. All extra pieces of paper must
include your name and the question number/s you are answering.
 You may like to use a computer to type your answers. Your assessor will tell you if
you can email them the file or if you need to print a hard copy and submit it.
WHAT DO I NEED IN ORDER TO COMPLETE THIS ASSESSMENT?

 Access to a computer (if you prefer to type your answers).
WHEN DO I DO THIS TASK?

 You will do this task in the classroom
 Write in the due date as advised by your assessor: 10 JAN 2020
WHAT DO I NEED TO DO IF I GET SOMETHING WRONG?
If your assessor marks any of your answers as incorrect, they will talk to you about resubmission.
You will need to do one of the following:
 Answer the questions that were incorrect in writing.
 Answer the questions that were incorrect verbally.
Instructions to students:
 You must complete Assessment Task 1B to be eligible to complete this part of the
assessment.
 You will have 2 hours to complete this assessment
You should submit both Assessment Task 1A and 1B upon completion. You will not be able to take
1A home again with you.

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QUESTION 1
In one to two paragraphs, describe how the social model of disability has changed the way in which
care is provided to older people in Australia.
The social model of disability contrasts with what is called the medical model of disability. According to the
medical model of disability, “disability” is a health condition dealt with by medical professionals. People with
disability are thought to be different to what is “normal” or “abnormal”. “Disability” is seen to be a problem of the
individual. From the medical model, a person with disability needs being fixed or cured. From this point of view,
disability is a tragedy and people with disability are to be pitied. The medical model of disability is all about what a
person cannot do and cannot be. The social model sees
“disability” is the result of the interaction between people living with impairments and an environment filled with
physical, attitudinal, communication and social barriers. It therefore carries the implication that the physical,
attitudinal, communication and social environment must change to enable people living with impairments to
participate in society on an equal basis with others.
The social model helps us recognise barriers that make life harder for people with disability. Removing these
barriers creates equality and offers people with disability more independence, choice and control. Here in
Australia, they have this called National Disability Insurance Scheme (NDIS) which offers variety of programs for
person with disability. Example of which is that, they provide a certain amount of fund for them to maintain a life
that is entitled from them to live like having some social interactions with others while they have a support worker
accompanying them. Another example includes transportations like trains and buses that caters those who are
riding a wheelchair or electric wheelchair. The social model seeks to change society in order to accommodate
people living with impairment; it does not seek to change persons with impairment to accommodate society. It
supports the view that people with disability have a right to be fully participating citizens on an equal basis with
others.

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QUESTION 2
In the table below, list the symptoms of these health problems and when referral to services would be appropriate. You may use your research from
Question 1 of Assessment 1B to help you answer this question.
Common health
problem in the When would referral to specialist services Which services may a person with this
elderly Common symptoms be appropriate? health condition be referred to?
Arthritis  Redness, swelling and tenderness in a  When a person’s activities of daily living  Orthopaedics
specific joint are affected  Physiotherapist
 Stiffness on a certain join  When the pain is becoming intolerable or  Care facility
 Joint pains worse
 Rheumatologist
 Difficulty in movement  When the ability to walk or move is affected
 When treatment plan is not working or
effective
Heart disease  Chest pain, chest tightness, chest pressure  When treatment plan is not working or  Cardiac rehabilitation
and chest discomfort (angina) effective  General Practitioner / Internal Medicine
 Shortness of breath.  When chest pain is getting worse and not  Care facility
 Pain, numbness, weakness or coldness in relieve by any analgesics prescribed by your
doctor  Cardiologist
your legs
 Pain in the neck, jaw, throat, upper  When shortness of breath is getting worse
abdomen or back. or occurring more often
 When a patient fainted due to lack of
oxygen
AEC Consulting Pty Ltd

Version: v2.1/April 2019 The One International College
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CRICOS Provider No. 03091A P: 1800-THE-ONE (843-663) E: info@theoneintlcollege.edu.au
www.theoneintlcollege.edu.au
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Common health
Stroke  Sudden vision problems in one or both eyes.  When activities of daily living is affected  Physiotherapist
 Sudden difficulty walking or dizziness, loss  When treatment plan or regimen is not  Internal Medicine / Cardiologist
of balance or problems with coordination. working  Care Facility
 Severe headache with no known cause.  When symptoms like unable to see or speak  Neurologist
 Sudden confusion or trouble speaking or gets worsen
understanding speech.  When intellectual or cognitive functioning
 Sudden numbness or weakness in the face, gets worse
arm or leg (especially on one side of the
body).
Type II diabetes  Excessive hunger or thirst  When activities of daily living are affected  Physiotherapist
 Weight gain or loss  When treatment plan or regimen is not  Orthopaedics
 Frequent urination working  Dietician / nutritionist
 Poor wound healing  When wound gets infected  Haematologist
 When gangrene develops on a certain part  Endocrinologist
of an infected wound or limb

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Common health
Osteoporosis  a bone that breaks much more easily than  When activities of daily living are affected  Physiatrist
expected  When treatment plan or regimen is not  Endocrinologist
 Back pain working  Geriatrician
 a stooped posture  When bones get fractured  Orthopaedic Surgeon
 loss of height over time  When orthopaedics aids like braces doesn’t
fit you anymore

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QUESTION 3
a) Provide a definition of ‘case management’.
Case management is a collaborative process of assessment, planning, facilitation and advocacy for options and services to
meet an individual's holistic needs through communication and available resources to promote quality cost-effective outcomes
b) Describe the steps involved in a typical case management process.
1. The Screening Phase

The Screening phase focuses on the review of key information related to an individual’s health situation in
order to identify the need for health and human services (case management services). Your objective of the
screening as the case manager is to determine if your client would benefit from such services.
2. The Assessing Phase
The Assessing phase involves the collection of information about a client's situation similar to those reviewed

2019 The One International College
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during screening, however to greater depth

3. The Stratifying Risk Phase
The Stratifying Risk phase involves the classification of your client into one of three risk categories – low,
moderate, and high – in order to determine the appropriate level of intervention based on your client’s situation
and interests.
4. The Planning Phase
The Planning phase establishes specific objectives, care goals (short- and long-term), and actions (treatments
and services) necessary to meet a client's needs as identified during the Screening and Assessing phases.
5. The Implementing (Care Coordination) Phase
The Implementing phase centres on the execution of the specific case management activities and interventions
that are necessary for accomplishing the goals set forth in your client’s case management plan of care. This is
commonly known as care coordination.
6. The Following-Up Phase
The Following-Up phase focuses on the review, evaluation, monitoring, and reassessment of a client’s health
condition, needs, ability for self-care, knowledge of condition and treatment regimen, and outcomes of the
implemented treatments and interventions.
7. The Transitioning (Transitional Care) Phase
The Transitioning phase focuses on moving a client across the health and human services continuum or levels
of care depending on the client’s health condition and the needed services/resources.
8. The Communicating Post Transition Phase
The Communicating Post Transition phase involves communicating with a client/support system for the
purpose of checking on how things are going post transition from an episode of care.
9. The Evaluating Phase
The Evaluating phase calls for measuring the results of implementing the client’s case management plan of
care (e.g., the objectives, goals, treatments and interventions, and return on investment) and their effect on a
client's condition.
Reference: https://www.cmbodyofknowledge.com/content/introduction - case - management - body - knowledge
QUESTION 4
a) In the table below, list all the indicators you may observe in a person who is subject to abuse.

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Type of abuse Indicators of abuse
Financial - Sale of property without the approval or understanding of the older person
- No money for shopping or transport
- Failure to pay bills
- Disappearances of items of value
Sexual - Withdrawn or depressed behaviour

- Shows fear
- Bruising or bleeding in genital or upper thigh area
- Pain in the genital or anal area
Physical - Unexplained pain/

- Cuts / lacerations / bruising /fractures
- Burns
- Unexplained or repeated injury
Psychological / - Depression
Emotional abuse - Sudden unexplained changes in behaviour
- Insomnia
- Lethargy

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Type of abuse Indicators of abuse
Neglect - Failure to provide adequate care and provide for a persons’ basic physical, social and
emotional needs for instance lack of food, clothing or personal hygiene.

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b) What are some of the emotional impacts of elder abuse?
The following are some of the emotional impacts of elder abuse:

o Depression
o Isolation
o Anxiety
o Fear
o Low self esteem
c) What steps would you take if you suspected a client was being abused?
If I suspect a client who was being abused, I will do the following:

o Arrange for a Counselling
o Making sure to Support their emotional state
o Explain the procedure in doing recording and reporting
o Provision of reassurance that the client will be fine and that everything will be in order
o Increase safety and comfort
o Build a strong interpersonal relationship
What do I need to hand in for this task? Have I completed this?
Your answers to these questions ✘

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ASSESSMENT TASK 2: CASE STUDIES
TASK SUMMARY:
You are required to read the six case studies and then answer the questions that follow.

- Access to textbooks and other learning materials
- Access to a computer and the Internet (if you prefer to type your responses).
- Compulsory Reporting Guidelines for Approved Providers of Residential Aged Care,
https://www.dss.gov.au/our-responsibilities/ageing-and-aged-care/programs-services/aged-care-
complaints-scheme/compulsory-reporting-guidelines-for-approved-providers-of-residential-aged-care

- You will do this task during class time.
- Write in the due date as advised by your assessor: 17 JAN 2020
- If your assessor marks any of your answers as incorrect, they will talk to you about resubmission. You
will need to do one of the following:
- Answer the questions that were incorrect in writing.
- Answer the questions that were incorrect verbally.
INSTRUCTIONS:
- Read through the following case studies and answer the questions that follow.

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CASE STUDY 1: COMPULSORY REPORTING OF ASSAULT
A staff member approaches you to ask for your assistance. A client of your aged care residence has
reported that she has been sexually assaulted by a staff member. The staff member has shown her
pornographic material and forced her to touch him on the genitals.
The staff member needs to make a report to the Department of Social Services as mandated by the
‘Compulsory Reporting Guidelines for Approved Providers of Residential Aged Care’.
She has asked you to access this document to find out what information she is required to include in her
report.
Access the Compulsory Reporting Guidelines for Approved Providers of Residential Aged Care at:
https://www.dss.gov.au/our-responsibilities/ageing-and-aged-care/programs-services/aged-care-
complaints-scheme/compulsory-reporting-guidelines-for-approved-providers-of-residential-aged-care to
Now answer the following questions:
a) What makes this a ‘reportable offence’ under the Guidelines?
This is a reportable offence under the guidelines due to the following:

1. Violation of privacy
2. Neglect of social boundaries
List the information that the staff member is required to include in her report to the Department of Social
Services.
Information that staff should include in her report to the Department of Social Services are the following:
1. Victim was shown a pornographic material and was asked by a staff member to touch his genital organ
2. Victim Shows signs of abuse like depression
3. The abuse happened in the facility
4. The person involved are the staff and the resident
5. The type of abused was sexual assault.

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CASE STUDY 2: FREDA
You are visiting a client, Freda in her home. She tells you about a nice young lad who came to her door
yesterday. He came in and talked to her about how he could help her with her Christmas shopping by
doing it online for her.
All she had to do was to tell him what she wanted to buy and give him the cash and he would do it all for
her on his computer. She knew he was genuine because he was so nice, and he had a brochure of all the
things she could purchase.
She had $100 cash at home, so she gave it to him to buy two $50 hampers for her two daughters. He took
their addresses and said the hampers would be delivered directly to them within a fortnight.
Freda couldn’t believe how nice he was!
a) What type of abuse do you think Freda has been subjected to? Explain your answer.
1. Freda had been subject to financial abuse and fraud.

2. Freda suffered from financial abuse because the young lad who came to her door which she was telling you took her
money amounting to 100 bucks. Furthermore, the said young lad even told Freda that he’ll order the rompers for her
daughter and deliver for her daughters that will be deliver to their addresses within a fortnight thus making Freda to
suffer from Fraud again.
b) What action should be taken?
Actions should be taken are as follows:

 Make an incident report within 24 hours and report it to the police or authorize personnel
 Advice Freda not to trust anybody easily by asking proof of their identity and their said companies by asking things
like ID’s.
 Accompany Freda so that such incident will never happen again.
c)

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d) What do you think may be the emotional impact on Freda when she finds out that she has been conned?
Freda might suffer from emotional breakdown and will fear to trust anyone again because somebody cheated on her,
committed fraud and exploited money from her. In addition, she may also isolate herself because she’ll develop trust issues
and will think that everyone around her might do the same again.
CASE STUDY 3: NORMAN
You are visiting a client, Norman, in his home. Norman has dementia and lives alone, but his daughter
comes in everyday to bring him meals and make sure that he is okay.
Today when you visit, Norman is wearing dirty clothes and it smells like he has soiled himself. You ask him
when he last saw his daughter, but he is unable to answer.
You have a look around the house and find that it is dirty throughout. There is no food in the fridge, and you
find his medication unopened on top of the fridge.
When you ring his daughter she says, ’Oh he is fine – I was there last night. I can’t help it if he wants to live
like a pig.’
When you suggest it might be time for him to go into full time care she says, ‘No way! I look after him fine.’
a) What type of abuse do you think Norman has been subjected to? Explain your answer.
Norman suffered from neglect as evidence by the absence food in the fridge, wearing dirty clothes, smells stinky, house is
dirty, and finding his medication unopened on top of the fridge.

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b) What action should be taken?

1. Make an incident report within 24 hours and report it to the authorize personnel
2. Advice Norman’s Daughter to visit some dementia facility or attend some counselling to avoid such kinds of neglect
again.
3. Present idea’s or convince his daughter to put him to a dementia unit.
4. Follow up Norman as often as possible and get in touch with his daughter as well to make sure he is being looked
after.
5. Make a familiar routine for Norman in terms of his personal grooming and showering so he’ll familiarize it and
maintain his personal cleanliness.
c) What do you think may be the emotional impact on Norman?
Norman may suffer from depression as he may feel that he is being alone and being neglected by his love ones and everybody.

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CASE STUDY 4: PHILIPPA
Philippa is worried about her mother. She comes to visit her in the aged care residence every week and
she has noticed that her mother has changed. She has become very withdrawn and whenever her
daughter visits, she tells her that they must be very quiet and good, or the bad man will come.
When she asks her mother who ‘the bad man’ is, she replies ‘the one who comes at night’.
Today Philippa notices some bruising on her mother’s arms. Philippa asks her where they have come from
and her mother says, ‘The bad man, of course! Because I wet my bed.’
a) What type of abuse do you think Philippa’s mother may have been subjected to? Explain your answer.
Philippa suffered from physical abuse because she has bruising on her arm.
b) What action should Philippa take?

 Phillipa must go to a toilet before bed and make this as her toilet routine for her to avoid wetting her bed
 Philippa needs to tell her carers if someone hurt her or is abusing her
 Phillipa must tell her family about what is happening to her in the facility

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c) What action should the aged care residence take?
 Make an incident report within 24 hours and report it to the authorize personnel
 Talk to the cares in the unit where Phillipa is located to avoid such incidents
 Install camera’s on Phillipa’s Room
 Check Phillipa’s pads as often as possible and change it as necessary
d) What do you think may be the emotional impact on Philippa?
Phillipa may suffer from emotional breakdown, fear, anxiety, depression, may show signs of being withdrawn, and may
isolate herself.

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CASE STUDY 5: LUIGI
You are visiting Luigi in his home where he lives with his daughter. When you ask him how he is, he starts
to cry. He says he is so lonely he doesn’t want to live anymore.
His daughter is at work all day and she doesn’t like his friends, so they aren’t allowed to come and visit
anymore. He can’t drive anymore so he never goes out.
His daughter feeds him and cleans and washes his clothes, but then she goes out with her new boyfriend.
She says she doesn’t have time to take him out or drop him off at his friends. He hasn’t been outside the
house for weeks.
She has also disconnected the phone as she has her own mobile now – he can’t even talk to anyone on
the phone!
a) What type of abuse do you think Luigi is being subjected to? Explain your answer.
Luigi suffered from psychological or emotional abuse as he is deprived from the visits of his friends in their house because her
daughter doesn’t like them. In addition, he is not able to go out because he can’t drive, and her daughter can’t drive her either
as she claims she is busy. Furthermore, he can’t talk to anyone on the phone because her daughter disconnected the line.
b) What action should you take?
Actions to be taken are as follows:

2. Talk to his daughter about the issues identified and create some probable solutions like letting Luigi go out with his
friends or at least let his friends visit their house to increase his social interactions
3. Ask his daughter to increase their family interaction together like having a meal together and go for a drive or a
movie at least once a week
4. Arrange transportation services for Luigi for Luigi to go out and go wherever he wants to go

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c) What do you think may be the emotional impact on Luigi?
Luigi may suffer from severe depression as he feels like he is being isolated from everybody and everyone and from the world
because he hasn’t been out for a few weeks, never talk to anyone nor his friends.

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CASE STUDY 6: MATILDE
Matilde’s personal care worker reports to you that Matilde refused to undress for her shower this morning.
This is unusual behaviour for Matilde, and she was quite upset, but wouldn’t say what was wrong.
She held her clothes tightly around her and seemed very jumpy. She looked really worried when she heard
her son-in-law at the front door.
The care worker noticed Matilde was walking very carefully as though she was in some pain.
The care worker did not go ahead with the shower.
a) What type of abuse do you think Matilde may have been subjected to? Explain your answer.
Matilde suffered from sexual abuse because she was hesitant in removing her clothes which is an odd behaviour from her,
walks in pain and shows fear as she heard her son in law’s voice.
b) What action should you take?
Actions to be taken:
2. Talk to Matilde’s daughter about this incident
3. Follow up Matilde every now and then to prevent such occurrence of incident again

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c) What do you think may be the emotional impact on Matilde if abuse has occurred?
Matilde may show fear, depression, Isolation and might be withdrawn because of what happened to her.
Your answers to these questions ✘

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Unit:
CHCAGE003 Coordinate services for older people
Student
Role play CAAR
STUDENT DECLARATION
I, CLAIRE ANN ANGELICA RIODIL declare that these tasks are my own work.
✘ I understand that if I am found to be in breach of policy, disciplinary action may be taken against me.
Student signature:
Date: 25 JAN 2020

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ASSESSOR FEEDBACK
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Date: ______________________________________________________________________________________________

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ASSESSMENT TASK 3: ROLE PLAY
TASK SUMMARY:
You will participate in a role play and provide support for a family member who cares for
an elderly person.

Your assessor will play the role of the family member
Environment set up for a meeting with the family member

 You will do this role play during your assessor’s workplace visit.
 There is some research that you will need to do in your own time before you do this role play
Write in the date of your assessor’s workplace visit: 24 JAN 2020
If your assessor sees that you have not shown appropriate skills or knowledge, they will give you some
feedback and you will need to do the specific task again.
Instructions
Jelma has asked to see you to talk about options for support for her father, Alfred.
She currently cares for her father in her home.
You know Alfred, as he has personal care services provided at home. He has Parkinson’s Disease with
dementia, which is worsening.
Currently a personal care worker attends her father three times a week to shower and dress him. Jelma
provides all other care.
Preparation
To prepare for this role play you must research services and community groups that can assist families and
carers when caring for elderly people.
Bring a list of these services and groups with you to the role play so you can discuss them with Jelma.
Your assessor will play the role of Jelma. You are to meet with Jelma to find out her challenges in caring for
her father and provide support by letting her know what services she and her father could access.

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Your assessor will be looking to see that you:

 Recognise how providing support to an elderly person with complex needs can impact on family
members.
 Provide appropriate support to carers.
 Refer the client to relevant services, including respite care.
 Understand the types of community and support services that are relevant for family members and
carers.
Conducted the Role play on 24th of January 2020 at Simulation lab by Trainer.
You do not need to submit anything for this task NA

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Unit:
Student
Workplace project 1 CAAR
STUDENT DECLARATION
I, CLAIRE ANN ANGELICA RIODIL declare that these tasks are my own work.
✘ I understand that if I am found to be in breach of policy, disciplinary action may be taken against me.
Student signature:
Date: 25 JAN 2020

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ASSESSOR FEEDBACK
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Date: _______________________________________________________________________________________________
ASSESSMENT TASK 4: WORKPLACE PROJECT 1
TASK SUMMARY:
You need to fill out the attached template to document the coordination of services for
three older people.

Access to three clients requiring coordination of services
Approval from your supervisor to work with each client
Individual development plans for each client
Resources in order to complete your work (such as referral forms, feedback forms, case notes and so on).

 You will do task in during your workplace
Write in the due date as advised by your assessor: ______________________________________
If your assessor marks any part of template as having insufficient detail, they will give you some feedback and
talk to you about resubmission.
Instructions
In this assessment you are required to work with three clients to coordinate services and support activities.
You will need to do the following:
1. Choose three clients who require coordination of various types and levels of support.
2. Get approval from your supervisor to work with these clients (see permission note below).
3. Identify and prioritise your clients’ needs, goals and preferences by accessing their individual
development plans and consulting with the clients, their family and your colleagues.
4. Make a plan for each client to document services and activities to be provided for the coming
fortnight. The plan will document each service/activity, time and location, service provider, resources
and arrangements
5. Support the clients to arrange and access services, activities and support agencies.
6. Monitor if services and support workers can provide the level of services required and take action if
services are no longer sufficient or relevant.
7. You must obtain permission from your supervisor to work with each client.
8. You will be supervised at all times during your work. Complete the following permission form for each
client.

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Your completed template NA
COORDINATING SERVICES FOR OLDER PEOPLE

Permission Form – Client 1
Supervisor’s approval
I, ___________________________________________________________________________________________,
<Supervisor’s name> approve _________________________________________________________________
<Student’s name> to undertake this project with _________________________________________________
<Client 1 name>.
Approval is dependent on the following conditions:

 The student must be supervised at all times when working with the client.
 The client may request that this project be stopped at any point. In this case, other arrangements will
be made in consultation with the student, the student’s assessor and myself.
 No personal information that would identify the client will be disclosed in the assessment.
Supervisor’s name: ___________________________________________________________________________
Signature:____________________________________________________________________________________
Date: ___________________________

I, ___________________________________________________________________________________________,
<Client 2 name>.

Signature:____________________________________________________________________________________

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Date: ___________________________

I, ___________________________________________________________________________________________,
<Client 3 name>.

Signature:____________________________________________________________________________________
Date: ___________________________

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ASSESSMENT TASK 4: COORDINATE SERVICES AND SUPPORT ACTIVITIES
Complete this template for each of the clients that you work with. You must complete each part of the template. As you complete the tasks, ask your
supervisor to sign off each entry to indicate that it is a true account and that you followed workplace policies and procedures.
Your assessor may ask you questions about your project during a workplace visit.
Note: Make sure that you do not disclose any personal information that would identify the client. Do not use names, contact information or any other
identifying information.
CLIENT 1
Supervisor
Comments initials
1. Access the client’s individual development plan (IDP) and consult with client, family and colleagues as appropriate
What are the goals of

this client? How did you
determine this?

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CLIENT 1
Supervisor
Comments initials
What needs does this

client has for services
and support activities?
Does the client have

any particular
preferences that need
to be taken into account
when coordinating
services and support
activities?

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CLIENT 1
Supervisor
Comments initials
What are three priorities

for this client?
2.

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3. Make a plan for the next fortnight to document services and activities to be provided (an example has been provided for you)
Day Date Service or activity Time Location Service provider Resources Arrangements
required
1 1/12/2015 Podiatrist 10 am Clinic Tammy Smith, Wheelchair Client to be picked up at 9.40am

Podiatrist Transport by community service driver to
podiatrist. Client to be picked up
at 10.30 to be taken home.
District nurse 2pm Home visit Jenny Jones None Jenny has all the information
required and has confirmed visit

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required

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required

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required
10
11
12

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required
13
14
Obtain supervisor’s initials to confirm your fortnightly plan
4.

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5. For each of the services and activities identified, confirm with the service provider that they understand the client’s needs and preferences and
confirm their roles and responsibilities
(An example has been provided for you)
How did you confirm that they

Name of service or understood the client’s needs and Roles and responsibilities of service Supervisor’s
activity Service provider preferences provider initials
Podiatry Tammy Smith Phoned Tammy and discussed client’s To manage foot problems caused by
needs – has been experiencing pain in diabetes and lack of circulation.
feet over past week To provide information about foot care
Let them know that client prefers to to district nursing service.
have a morning appointment rather
than afternoon as she likes to nap after
lunch

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6.

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7. For each of the services and activities identified, list the support that the client will need to arrange and/or access the services, activities and/or
support agencies. If you need extra space either add lines electronically to this template or provide an attachment
Name of service or Service provider What support will the client need to arrange or access? (an example Supervisor’s
activity has been completed for you) initials
Podiatry Tammy Smith Make appointment on client’s behalf

Arrange community services transport to pick up at 9.40am
Arrange for home care to provide personal care services early so that she
is ready to be picked up at 9.40am
Remind client the day before by phone call

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8.

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9. How will the effectiveness of each service, activity and support worker/agency be monitored? What action will be taken?
What action will be taken if

Name of service or How will effectiveness be services are found to be Supervisor’s
activity Service provider measured? ineffective initials
Podiatry Tammy Smith Feedback from Tammy District nurse to discuss with
Consultation with client podiatrist, client and medical
practitioner
Feedback from district nurse

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CLIENT 2
Supervisor
Comments initials

determine this?


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CLIENT 2
Supervisor
Comments initials

any particular
when coordinating
activities?

for this client

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required


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required

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required

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required
10
11
12

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required
13
14
3.

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lunch

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5.

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7.

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practitioner

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CLIENT 3
Supervisor
Comments initials

determine this?


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CLIENT 3
Supervisor
Comments initials

any particular
when coordinating
activities?

for this client?
2.

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required


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required

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required

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required
10
11
12

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required
13
14
4.

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lunch

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6.

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8.

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Name of service or services are found to be Supervisor’s
activity Service provider How will effectiveness be measured? ineffective initials
practitioner

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Name:
Date of birth: Student ID:
Unit:
Student
Workplace project 2
STUDENT DECLARATION
I _________________________________________________________ declare that these tasks are my own work.
None of this work has been completed by any other person.
I have not cheated or plagiarised the work or colluded with any other student/s.
I have correctly referenced all resources and reference texts throughout these assessment tasks.
I understand that if I am found to be in breach of policy, disciplinary action may be taken against me.
Student signature: ___________________________________________________________________________________
Student name: ______________________________________________________________________________________
Date: ______________________________________________________________________________________________

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ASSESSOR FEEDBACK
____________________________________________________________________________________________________
____________________________________________________________________________________________________
____________________________________________________________________________________________________
____________________________________________________________________________________________________
____________________________________________________________________________________________________
____________________________________________________________________________________________________
____________________________________________________________________________________________________
____________________________________________________________________________________________________
____________________________________________________________________________________________________
____________________________________________________________________________________________________
____________________________________________________________________________________________________
____________________________________________________________________________________________________
____________________________________________________________________________________________________
____________________________________________________________________________________________________
____________________________________________________________________________________________________
____________________________________________________________________________________________________
Assessor name: _____________________________________________________________________________________

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Date: _______________________________________________________________________________________________

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ASSESSMENT TASK 5: WORKPLACE PROJECT 2
TASK SUMMARY:
Part A: You are to advise service providers how to give feedback on effectiveness of
services and activities.
Part B: You are to obtain feedback from at least one of the service providers from each of
the clients in Assessment Task 4.
Part C: You are to obtain feedback from each client in Assessment Task 4.
Part D: You are to prepare a report to your supervisor on the feedback for each client and
provide recommendations for the Individual Development Plan.

Access to the three clients from Assessment Task 4
Access to obtain feedback from one service provider for each client
Individual development plans for each client
Resources to complete work (such as feedback forms)
Access to relevant organisational policy and procedures
 Coordination of services and activities for clients
 Obtaining feedback from service providers.
WHEN AND WHERE DO I NEED TO DO THIS?

You will do this task in your workplace
Write in the due date as advised by your assessor: ______________________________________
If your assessor identifies that your documentation is not clear or you have not provided sufficient detail, they
will give you some feedback and talk to you about resubmission.
INSTRUCTIONS:
This assessment follows on from Assessment Task 4.
You are required to work with three clients to coordinate services and support activities.
You will need to do the following:
 Provide information to service providers to explain feedback methods regarding the effectiveness of
services and activities provided to clients
 Obtain feedback from service providers
 Obtain feedback from clients and/or their family and carers
 Provide a report to the supervisor.
Note: You will need to observe privacy and confidentiality while completing this assessment. Do not use any
information that would identify clients. Refer to clients as ‘Client 1’, ‘Client 2’ and so on.

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PART A: ADVISE SERVICE PROVIDERS HOW TO GIVE FEEDBACK ON EFFECTIVENESS OF SERVICES AND ACTIVITIES
For this task you must prepare information that can be given to all service providers to let them know how
they can provide feedback on the services and support activities that they provide to clients.
You must read your organisation’s policies and procedures on obtaining feedback from service providers and
discuss with your supervisor or other colleagues to find out how feedback is obtained in your service.
Your advice to service practitioners may be prepared in the following formats:
- Email
- Printed information sheet
- Other mechanism specified by organisational policies and procedures.
The advice must include the following information:
- How your organisation will ask for feedback
- How the service provider can provide feedback at other times
- What the feedback will be used for
- Contact information for your organisation.
- Hand in your completed advice to your assessor.
PART B: OBTAIN FEEDBACK FROM SERVICE PROVIDERS
For Part B you are required to obtain feedback from at least one service provider for the three clients you
worked with in Assessment Task 4.
You must obtain the feedback under the supervision of your supervisor or a work colleague nominated by
your supervisor.
The feedback method will depend on procedures, but may include such things as:
- Case management meeting
- Service provider’s report
- Phone call
- Email.
Complete the following template to record the feedback you receive for each client.

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FEEDBACK FROM SERVICE PROVIDERS
CLIENT 1
Date How long have

feedback Service/s services been Are services meeting the needs of the Does the service provider recommend any
received provided Service provider provided? client – provide information? changes to service provision?
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FEEDBACK FROM SERVICE PROVIDERS
CLIENT 2
Date How long have


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CLIENT 3
Date How long have


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PART C: OBTAIN FEEDBACK FROM CLIENTS
For Part C you are required to obtain feedback from each of the three clients you worked with in Assessment Task 4.
You should obtain feedback about one of the services that the client is receiving.
You must obtain the feedback under the supervision of your supervisor or a work colleague nominated by your supervisor.
The feedback method will depend on procedures, but may include such things as:
- Face-to-face meeting
- Phone call
- Feedback form.
You may obtain the feedback directly from the client or, if more appropriate, you may seek feedback on the client’s behalf from family or carer.
Complete the following template to record the feedback you receive for each client.

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RECEIVE FEEDBACK FROM CLIENTS
CLIENT 1
Date How long have Is the client satisfied with services?

feedback Service/s services been Are services meeting the client’s Are there any changes
received provided Service provider provided? needs/ Provide details recommended?
CLIENT 2


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CLIENT 3


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PART D: REPORT FEEDBACK TO SUPERVISOR
For Part D you are required to analyse the feedback you received from each of your three clients and
write down any recommendations for changes to services.
Use the templates provided.
FEEDBACK REPORT TO SUPERVISOR
CLIENT 1
What service did you

receive feedback on?
Name of service provider
What feedback and

recommendations were
received from service
provider?
Who did you obtain client Client

feedback from? (Tick
appropriate box.) Family member __________________________________
Carer/Advocate __________________________________
What feedback and

comments were received
from the client or their
representative?
Version: AEC Consulting Pty Ltd

v2.1/February 2019 The One International College Page 113 of
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What recommendations do
you have for changes to
services (if any)?
CLIENT 2

What feedback and

provider?

feedback from? (Tick Family member __________________________________
appropriate box.)
Carer/Advocate __________________________________
What feedback and

representative?

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services (if any)?

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CLIENT 3

What feedback and

provider?

feedback from? (Tick
appropriate box.) Family member __________________________________
Carer/Advocate __________________________________
What feedback and

representative?
services (if any)?

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Part A: Your completed advice to service

providers
Part B: Feedback received from service

providers for each client
Part C: Feedback received from client and/or

family/ carers
Part D: Report to supervisor.


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Student Assessment Tool

Student Name CLAIRE ANN ANGELICA RIODIL

Qualification CERTIFICATE IV IN AGEING SUPPORT

Course Dates 06 JAN 2020 – 26 JAN 2020

Booklet Assessment Task

Student Assessment Booklet 1 1A: Written Questions (Research)

Student Assessment Booklet 2 1B: Written Questions

ABOUT YOUR ASSESSMENTS

Assessment Task About this task

How to submit your assessments

Version: v2.1/April AEC Consulting Pty Ltd

Assessment Task Cover Sheet

Version: v2.1/April AEC Consulting Pty Ltd

ASSESSMENT TASK COVER SHEET – ASSESSMENT TASK 1

Name: CLAIRE ANN ANGELICA RIODIL

Date of birth: MARCH 16, 1996 Student ID: AEC 677

Student to complete Assessor to complete

Written questions – Part B CAAR

I, CLAIRE ANN ANGELICA RIODIL _

✘ None of this work has been completed by any other person.

Student name: CLAIRE ANN ANGELICA RIODIL

Date: 25 JAN 2020

Version: v2.1/April AEC Consulting Pty Ltd

Assessor signature: __________________________________________________________________________________

Assessor name: RENU GYAWALI GHIMIRE

Version: v2.1/April AEC Consulting Pty Ltd

ASSESSMENT TASK 1B: WRITTEN QUESTIONS

WHAT DO I NEED IN ORDER TO COMPLETE THIS ASSESSMENT?

WHEN DO I DO THIS TASK?

WHAT DO I NEED TO DO IF I GET SOMETHING WRONG?

Version: v2.1/April AEC Consulting Pty Ltd

Version: v2.1/April AEC Consulting Pty Ltd

Version: v2.1/April AEC Consulting Pty Ltd

AEC Consulting Pty Ltd

AEC Consulting Pty Ltd

AEC Consulting Pty Ltd

b) Describe the steps involved in a typical case management process.

1. The Screening Phase

Version: v2.1/April AEC Consulting Pty Ltd

during screening, however to greater depth

Version: v2.1/April AEC Consulting Pty Ltd

Type of abuse Indicators of abuse

Sexual - Withdrawn or depressed behaviour

Physical - Unexplained pain/

Version: v2.1/April AEC Consulting Pty Ltd

Type of abuse Indicators of abuse

Version: v2.1/April AEC Consulting Pty Ltd

b) What are some of the emotional impacts of elder abuse?

The following are some of the emotional impacts of elder abuse:

If I suspect a client who was being abused, I will do the following:

What do I need to hand in for this task? Have I completed this?

Your answers to these questions ✘

Version: v2.1/April AEC Consulting Pty Ltd

ASSESSMENT TASK 2: CASE STUDIES

WHAT DO I NEED IN ORDER TO COMPLETE THIS ASSESSMENT?

WHEN DO I DO THIS TASK?

WHAT DO I NEED TO DO IF I GET SOMETHING WRONG?

Version: v2.1/April AEC Consulting Pty Ltd

CASE STUDY 1: COMPULSORY REPORTING OF ASSAULT

a) What makes this a ‘reportable offence’ under the Guidelines?

This is a reportable offence under the guidelines due to the following:

Version: v2.1/April AEC Consulting Pty Ltd

CASE STUDY 2: FREDA