usp up to docnTE KI

" Awarding of contracts bascd on holistic parameters instead of consideration of only

tradtiona l up-front cost parameter.
" Istead of simpk cosure of contracts through standard tes and conditions, VMO to
consider the Risk Perception Matrix and frame sinpk contracts ensuring al risks in the
project are mitigated.
" Buikding a rehtionship based on trust and transparent communication enabes both the
parties to achieve ther goak.

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"Excel based Adhoc reporting to be upgraded to system based automated sped analysis
va VMO dashboards.
" Perfomance Management to act as not just an area to evalnte Vendor Perfomance but
aso an aspect that can be used to motivate the vendors to achieve continuous improvement
" VMO KPls to mature from being merely cost driven parameters to business vake rehted
parameters.
" Another key aspect s lo have Support from the fiance. HR, conpliance and kgal arcas
in empowering the VMO to perfom their duties optially. This support provides gidance
and standardization and provide feedback on essors kamed to dive continuo us
improvemen.
" Govemnce shoukd not be viewed as micrommnagement bu a means to ensure the aid
down objcctives are met and met at the requrcd leves of quality and confomance.

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