QUALITY/PROCESS PLAN: OPERATIONS Process Objective: Define the activities related to the manufacturing of footwear, in order to ensure the

otwear, in order to ensure the quality of the finished product and customer satisfaction. Op Manager

TO PLAN DO CHECK AND ACT

No. Equipment and/or Consultation

Task Responsible Supplier Entrance Exit Customer ACTIVITY Indicator Frequency
resources to use Document

Technical support for choosing the most

Product and Human Resources, appropriate tool according to the Email, confirming
Technical Concept
1 Support and technical support Plant manager Customer experience Workers tools and office and characteristics of the raw materials and the Result Monthly meeting topics and
Report
presentation. plant equipment technical specifications that best suit the decisions.
client's needs.

With the information collected, the Human Resources, Preparation of the proposal according to the
Supplier and Technical Concept Customer-defined
2 economic and design proposal is Plant manager Technical proposal Operator tools and office and characteristics of the raw material and the Result Monthly
customer Report request criteria
prepared. plant equipment needs of the client

Plant manager /
Attendance and participation in meetings
Planning meetings with the Commercial Customer / business Technical proposal Resource allocation Human Resources, Product criteria
3 Process Operations scheduled by the client and the commercial Compliance Quarterly
commercial area / clients. manager / process approval and start date tools and office and requested by the
process
General manager plant equipment customer

Design and raw Human Resources, Manufacture of the shoe, according to Product criteria
4 Product manufacturing Plant manager Commercial process Finished product External client Compliance Monthly
material tools and office and customer requirements requested by the
plant equipment customer

Plant Manager / Human Resources, Evaluate the quality of the finished product
non-conforming Non-compliant
5 Finished product inspection Commercial Production plant finishing product Commercial process tools and office and based on the client's requirements and the Compliance Monthly
product certificate product report
Manager plant equipment quality standards defined by the company.

Coordinate delivery, in charge of the

Plant Manager /
Meeting Human Resources, commercial process, dispatch of packaged Logistics Process
6 Dispatch of the finished product Commercial Customer Email / delivery note External client Compliance Monthly
Operational logistics team product, verify reference and quantity to be Procedure
Manager
delivered.

Indicators Nomenclature
Compliance Result Effectiveness Planned Activities / Activities Completed * 100% expected / proposed work Produced by

Achieved Results / Planned Results reviewed by

Approved by
eration: Plant Manager

A.R.

Administrator Record

Email approving or
requesting
Process Operations
clarification of the
information.

Process Operations Final quote

Process Operations Record of meeting.

Finished product
Operations Process
delivery note

corrective
HSEQ process.
action/opportunity for
Operations
improvement

Logistics Process Delivery note