Lost & Found Procedure

Any employee finding an article belonging to a guest anywhere in the

hotel should practice the hotel’s Lost & Found procedure.

The Lost And Found Procedure Commonly Practiced In Most

Hotels

 In a large hotel the desk attendant will be responsible for

handling and control of lost articles, but in a small hotel the
housekeeper herself handles.

 When an article is found the finder should immediately

inform the housekeeping through his supervisor.

 The information about the article will be entered in the lost

and found register and the entry will be assigned a serial
number.
 The article will then be placed in a bag, if possible and tag
marked with the register serial number.

 The article will be placed in the theft free lost & found
cupboard.

 If the article found is very valuable and if the hotel knows the
rightful owner, the hotel may write to the guest requesting
him to collect it.

 The length of time that the items are held in the housekeeping
department varies from one hotel to another, depending on
the hotel policies. Usually the items are maintained for a
period between 3-6 months. If at the end of this period the
item has not been properly claimed by the rightful owner, it
will be gifted to the finder and will be issued a gate pass
authorizing him to remove the article from the hotel. In some
hotels unclaimed articles are auctioned once a year and the
money generated will be spent on staff welfare.

 If a guest wishes to present a gift to a staff member such as

items are not considered as lost & found articles. This
practice is discouraged. However some guests get offended,
hence it is permitted. Then a letter from the guest is needed
to remove the article from the hotel.