Incident Reporting and Investigation Procedure - Attachment 5
Root Cause Tree Basic Cause Categories
PROCEDURES TRAINING QUALITY CONTROL
Not Used/ Wrong Followed Incorrectly No Training Understanding No QC NI
Not Followed NI Inspection
Format Confusing Task not Learning Inspection
No Procedure Typo Inspection Analysed Objective Not Sequence wrong > 1 Action/Step Instructions NI Required NI Procedure not Decided not Excess references to Train available or Facts wrong Lesson Plan Multi Unit references No Hold Inspection inconvenient Situation not No Learning NI Point Limits NI Techniques for use covered Objective Instruction NI Procedure Wrong revision Details NI Data/Computations NI difficult to use used Missed Hold wrong or incomplete Practice/ Foreign Required Point Procedure use Second checker Repetition material Graphics NI Training Not not required but needed NI Exclusion No Check Off Performed during work should be Check Off misused Testing NI NI Misused Second Check Continuous Ambiguous Instructions Training NI Equipment Indentification NI
COMMUNICATIONS MANAGEMENT SYSTEM
No Communication Turnover Misunderstood Standards, SPAC Oversight/ Corrective
or Not Timely NI Verbal Comm Policies, or Not Used Employee Action Admin Controls Relations No Standard Standard (SPAC) NI Communication Corrective Turnover of SPAC NI Infrequent Audits Action NI Communication Terminology System NI Process NO SPAC & Evaluations Not Used Recently (A&E) Standard Changed Corrective Action Turnover Not Strict Enough A&E Lack Depth Process Terminology NI Not Yet Late Enforcement NI Implemented Not Used Repeat Back Confusing or A&E Not Communication Not Used Incompatible Independant Trending Turnover No Way to NI Process Long Message Technical Error Implement Employee NI Communications NI Drawings/ Prints Accountability Noisy NI Environment NI Employee Feedback NI
HUMAN ENGINEERING WORK DIRECTION
Human-Machine Work Complex Non - Fault Preparation Selection of Supervision
Interface Environment System Tolerant System Worker During Work
Labels NI Housekeeping NI Knowledge Based Errors No Preparation No Supervision
Not Qualified Arrangements/ Decision Not Hot/ Cold Detectable Work Package/ Placement Required Fatigued Permit NI Displays NI Wet/ Slick Errors Pre Job Briefing NI Upset Lighting NI Monitoring Too Crew Teamwork NI Controls NI Many Items Not Recoverable Walk Through NI Substance Abuse Noisy Monitoring Alertness NI Scheduling NI Team Selection NI Obstruction Plant/Unit Cramped Work Space Lock Out/ Tag Out Differences (LOTO) NI Equipment Guards NI Excessive Fall Protection NI Lifting High Radiation Contamination Tools or Instruments NI
NI = NEEDS IMPROVEMENT May also substitute LTA (Less Than Adequate or PIO (Potential Improvement Opportunity