Professional Documents
Culture Documents
1st Professional Practice Report Social Work Disability Office
1st Professional Practice Report Social Work Disability Office
Table of Contents
UNIVERSITY..............................................................................................................................1
FROM THE BORDER...................................................................................................................1
PROFESSIONAL PRACTICE REPORT........................................................................................1
Purén Municipality Disability Office...............................................................................................1
1. Introduction...........................................................................................................................4
2. Practice Intervention Contexts..............................................................................................6
a) Territorial Context.............................................................................................................6
b) Institutional Context..........................................................................................................8
Financing.................................................................................................................................12
c) Conceptualization of disability in Chile..........................................................................12
Social model............................................................................................................................13
d) Context of the Public Policy that the office operates.......................................................15
e) Subjects of intervention...................................................................................................16
3. Preliminary Definition of the Intervention Problem........................................................18
4. Conceptual Axes..............................................................................................................20
Axis 1: Internal administrative actions of management and organization..............................20
Axis 2: Guidance and comprehensive attention to users.........................................................21
Axis 3: Disability and community participation: a path towards social inclusion..................21
Axis 4: Strengthening PwD groups.........................................................................................21
Axis 5: Promotion and dissemination of the programmatic offer to the community..............21
Axis 6: Professional support for institutional administrative work and management............22
5. Intervention Planning..........................................................................................................23
6. Planning Matrix...................................................................................................................24
a) Delimitation of the axes of intervention..........................................................................24
Axis 1: Internal administrative actions of management and organization..............................24
Axis 2: Guidance and comprehensive attention to users.........................................................24
Axis 3: Disability and community participation: a path towards social inclusion..................25
Axis 4: Strengthening PwD groups.........................................................................................26
UNIVERSITY OF THE FRONTERA
FACULTY OF EDUCATION, SOCIAL SCIENCES AND HUMANITIES
SOCIAL WORK CAREER
1. Introduction
Social Work emerges from the need to respond to the social problems prevailing in
society, which are diverse at each historical moment. If we go back to the definition of Social
Work developed by the International Federation of Social Workers, it is defined as:
To achieve these results, the need arises to plan and develop a set of orderly and
systematic procedures that allow us to direct our actions towards achieving specific objectives.
The development of this report is part of the professional practice process of the Social
Work degree at the University of La Frontera. The content is based on the professional work
developed by the undersigned student, within the Disability Office of the Municipality of Purén
in the period March - October 2022.
The student has been under the institutional supervision of the Social Worker, Katherinne
Ortega Salazar, in charge of the Disability Office, Social Household Registry (RSH) and Water
Subsidies (SAP). The practice process is carried out in person, attending from Monday to Friday
during institutional hours from 8:30 a.m. to 5:20 p.m. It is important to note that the institution
serves the public in the morning from 8:30 a.m. to 2:00 p.m.
This report is divided into ten items. The first referred to the present introduction of the
document. The second that gives an account of the general context in which the practice process
is framed, where it will be found, institutional and territorial context, description of public policy
that operationalizes the actions of the Office, description of the subjects of intervention and/or
target population and the conceptual framework of disability with the aim of understanding the
advances in this matter.
UNIVERSITY OF THE FRONTERA
FACULTY OF EDUCATION, SOCIAL SCIENCES AND HUMANITIES
SOCIAL WORK CAREER
The third part corresponds to a preliminary description of the diagnosed problem, which
will be a reference for the development of an intervention plan. The fourth item resides in the
identification and description of the conceptual axes that are consistent with the approaches of the
diagnosed problem and previously identified contexts. The fifth part consists of the representation
and foundation of the intervention plan. Continuing, the sixth item, which corresponds to the
planning matrix that includes the delimitation of the axes along with the definition of the
intervention objectives.
The seventh part consists of the presentation of the methodology used in the intervention
process. The eighth item refers to the evaluation mechanisms to be considered in each of the
phases of the intervention process. Then, point nine contemplates the schedule with the activities
to be carried out and finally, item ten presents the bibliography used.
UNIVERSITY OF THE FRONTERA
FACULTY OF EDUCATION, SOCIAL SCIENCES AND HUMANITIES
SOCIAL WORK CAREER
a) Territorial Context
Purén is one of the thirty communes that make up the Araucanía Region and is part of the
province of Malleco. It limits to the north with the communes of Angol and Cañete, the latter
belonging to the Biobío Region, to the south with the commune of Lumaco, to the east with the
commune of Los Sauces, and to the west with the commune of Contulmo, in the Region of
Biobío.
Located in the heart of the Nahuelbuta Mountain Range, the communal territory is
characterized by its extensive mountainous areas of great scenic beauty and high biodiversity,
alternating with flat sectors where most of the populated centers are located and where the main
productive activities linked to the agriculture and livestock (Municipality of Purén, 2017).
The communal territory of Purén has an area of 464.9 km 2 , which represents 1.46% of
the regional total and 3.46% of the Province of Malleco, being one of the smallest communes in
the Araucanía Region. .
COMMUNE OF PUREN
Demographic characteristics
According to the information extracted from the last 2017 Census 3 , the total population of
the commune is equivalent to 11,779 inhabitants, of which, 6,102 are female, while 5,677 are
male. These figures reveal a greater number of women, who are represented in children, young
people and older people.
According to data obtained from the Community Development Plan (PLADECO), the
population that has experienced the greatest growth over the years is that of older adults,
representing 20.7%.
The population distribution corresponds to 36.1% in rural areas and 63.9% in urban areas.
It is important to mention that the rural population has a high prevalence in the commune,
however, according to statistical data from the census, these inhabitants have been decreasing
over the years, concentrating in the communal urban core, a phenomenon that can occur for
various reasons. factors such as the search for job opportunities, greater access to goods and
services, among others.
According to the database of the Social Registry of Households (RSH), the Purén
commune currently has 13,341 people surveyed, of which 6,875 are female, while 6,466 are
male. These data demonstrate a considerable increase in the population in the Purén commune
between the period 2017 - 2022, maintaining the largest number of women in the commune.
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UNIVERSITY OF THE FRONTERA
FACULTY OF EDUCATION, SOCIAL SCIENCES AND HUMANITIES
SOCIAL WORK CAREER
b) Institutional Context
The Purén Municipality building is located at Calle Doctor Garriga #995, steps from the
Purén main square.
The professional practice process of the undersigned student is carried out specifically in
the Disability Office. However, the student also performs management and support functions in
the Social Registry of Households (RSH) and rural and urban Drinking Water Subsidies (SAP).
The Purén Disability Office was created approximately in 2000. This unit belongs to one
of the fourteen programs administered by the Community Development Directorate (DIDECO),
which is under the direction of professional Pablo Lembach Martínez.
Currently the work team of the Disability Office is made up of four professionals. The
person in charge of the Disability Office, Social Worker, Katherinne Ortega Salazar (staff
professional) who has been working since 2014 to date, and three professionals; Cariot Llao
Gavilán, Kinesiologist, Abigail Carrasco Alarcón, Graduate in Social Work in professional
practice and Bonnie Uribe Baltra, Sign Language Interpreter, service provider for 4 hours per
month.
- Interpretation in activities carried out by the Disability Office in Groups where there are
people with hearing disabilities.
- Support and interpretation for the preparation of informative videos aimed at the
community and people with some degree of disability.
It is worth mentioning that the professionals who make up the work team of the Disability
Office of the Municipality of Purén have knowledge of Law 20,422 and associated laws, as well
as inclusive care and correct use of language.
The Disability Office is operating within the municipal offices, specifically on the first
floor of the municipality, where it shares space with other programs such as the Social Household
Registry, the Links Program and the Drinking Water Subsidy.
The unit, through the professionals who work, provides comprehensive social care to
people with disabilities, caregivers and their families, facilitating access to current social benefits.
The attention and intervention is carried out in a personalized manner, however, we also
work with the groups in order to strengthen their organization and autonomy, guiding and
managing access to the municipal programmatic offer and external programs, both public and
private. The above, to promote the inclusion of people with disabilities in the community and
their connection with the environment.
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SOCIAL WORK CAREER
Note that the general objective of the Disability Office is to provide spaces for
coordination and participation, promoting inclusion, accessibility and the right to equal
opportunities for people with disabilities.
Specific objectives:
- Promote the development of skills and social insertion of people with disabilities, as
well as the development of an inclusive culture, through therapeutic, sports,
recreational, cultural and/or training activities.
- Strengthen the leadership and social participation of people with disabilities through
attendance at meetings and gatherings at the community, regional, and national levels,
promoting respect for their rights.
- Promote social well-being, through the satisfaction of basic needs and technical aids
for people with disabilities and social vulnerability.
The functions carried out by the unit are focused mainly on the orientation, management,
support and accompaniment of people, families, caregivers and groups of people with disabilities
in the commune.
- Advice and application for technical aids through the National Disability Service
(SENADIS).
- Processing for the qualification of disability and subsequent obtaining of the Disability
Credential, granted by COMPIN.
- Process Disability Pension.
- Application for Mental Disability Allowance for children under 18 years of age (SDM)
- Orientation and application for DUPLO family allowance.
- Direct work with groups of people with disabilities in the community, providing
guidance and collaboration in the application of projects and other competitive funds.
- Coordination with the Municipal Labor Intermediation Office (OMIL) for the
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FACULTY OF EDUCATION, SOCIAL SCIENCES AND HUMANITIES
SOCIAL WORK CAREER
Financing
Chile has approached disability from different models and approaches, in a historical
evolution that has assumed the various visions that have developed on this matter in the world.
For this reason, each time, the need to understand disability from a broader perspective is being
promoted with greater force in which it is recognized that it is no longer a problem of the person,
but of the environment in which he or she develops.
Recognizing the conceptual perspective of disability throughout history and the way in
which it has been transformed is mainly due to the changes in the social paradigms that exist in
relation to the same people, since they are the ones who have given rise to the change in the
approach to disability. (Presentation module 1, Social Inclusion of People with Disabilities
Course from a rights-based approach, University of Chile, 2021)
From this perspective, the so-called disability models emerge, which represent the way in
which this reality is explained and addressed throughout history.
Below is a brief description and analysis of the models that have been the basis of the
understanding of disability.
Model of dispensation
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FACULTY OF EDUCATION, SOCIAL SCIENCES AND HUMANITIES
SOCIAL WORK CAREER
This model mentions that the causes that give rise to disability have a religious reason in
which people with disabilities are considered unnecessary for different reasons. One of them,
because it is considered that they do not contribute to the needs of the community, that they
harbor diabolical messages, that they are the consequence of the anger of the gods, or that -
because they are so unfortunate - their lives are not worth living. As a consequence of these
premises, society decides to dispense with people with disabilities, either through the application
of eugenic policies, or by placing them in the space designated for the abnormal and the poor
classes, with a common denominator marked by dependence and submission, in which they are
also treated as objects of charity and subjects of assistance (Palacios, 2008, page 26).
Medical-rehabilitative model
As was the case with the dispensation model, the assumptions on which this new model is
based are two, one related to the causes of disability, and the other to the role of the person in
society.
Firstly, the causes to justify disability are no longer religious, but rather medical-
scientific. In this model and in the field of medicine, we no longer talk about God or the devil, but
instead refer to disability in terms of “disease.” (Toboso Martín & Arnau Ripollés, 2008).
Secondly, it is estimated that people with disabilities are no longer considered useless and can
contribute to the community, but only to the extent that they are rehabilitated or normalized. With
this, they enter into a “normalization” process with the purpose of being able to obtain value from
society as people and citizens.
Social model
Finally, there is a third, called social model, which is born from the rejection of the
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FACULTY OF EDUCATION, SOCIAL SCIENCES AND HUMANITIES
SOCIAL WORK CAREER
This model is closely related to the assumption of certain values intrinsic to human rights
and aspires to enhance respect for human dignity, equality and personal freedom, promoting
social inclusion, and being based on certain principles: life independent 5 , non-discrimination,
participation and social dialogue6 , universal accessibility7 , among others. Likewise, it aims at
personal autonomy8 of the person with a disability to decide regarding their own life project.
To achieve this, the elimination of any type of barrier is proposed, as well as providing
real equality of opportunities. (Victoria Maldonado, 2013).
5 The state that allows a person to make decisions, exercise acts autonomously and actively participate in the
community, in exercise of the right to free development of personality. (Law No. 20,422, Art. 3°).
6 Process by virtue of which people with disabilities, the organizations that represent them and those that bring
together their families, play an active role in the development, execution, monitoring and evaluation of public
policies that concern them. (Law No. 20,422, Art. 3°).
7 The condition that environments, processes, goods, products and services, as well as objects or instruments, tools
and devices, must meet to be understandable, usable and practicable by all people, in conditions of safety and
comfort, in the most autonomous and natural possible. (Law No. 20,422, Art. 3°).
8 The person's ability to decide and carry out the activities of daily life, using their own skills and resources.
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FACULTY OF EDUCATION, SOCIAL SCIENCES AND HUMANITIES
SOCIAL WORK CAREER
Now, as stated above and considering the promulgation of the Convention on the Rights
of Persons with Disabilities in 2006 7 , a discussion arises around the existence of a human rights
model. Although there are those who postulate that it would be a new one that would surpass the
social model, others propose that this is not the case, since the convention would only be
establishing the social model. However, what is not in dispute is that effectively with the
Convention on the Rights of Persons with Disabilities they already become rights and can be
enforced.
In 2008, since the ratification of the United Nations Convention on the Rights of Persons
with Disabilities and its optional protocol, a model focused on people, respect, enjoyment of their
rights, promotion of independence has been distinguished. and autonomy, which largely
challenges abandoning welfare and generating the conditions that allow PwD their full social
inclusion and effective equality of opportunities.
In this context, the main consequence or relevant regulation in our country is in February
2010 with the promulgation of Law No. 20,422 that establishes the Standards on Equal
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Opportunities and Social Inclusion of People with Disabilities . Regarding public institutions,
the National Disability Fund (FONADIS) was replaced by the National Disability Service
(SENADIS), whose mission is to promote the right to equal opportunities for people with
disabilities, in order to obtain their social inclusion, contributing to the full enjoyment of their
rights and eliminating any form of discrimination based on disability, through the coordination of
the actions of the State, the execution of policies, plans, programs and initiatives that contribute to
improving the quality of life
7
The Convention on the Rights of Persons with Disabilities is ratified by the State of Chile in 2008.
8
The purpose of this law is to ensure the right to equal opportunities for people with disabilities, in order to obtain
their full social inclusion, ensuring the enjoyment of their rights and eliminating any form of discrimination based on
disability.
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FACULTY OF EDUCATION, SOCIAL SCIENCES AND HUMANITIES
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of people with disabilities, within the framework of inclusive territorial development strategies.
(National Disability Service, n.d.)
Considering that Law 20,422 in its article 62, letter e), establishes that one of the
functions of SENADIS is to fully or partially finance plans, programs and projects, on December
10, 2019, an agreement is approved between the Service National Disability and the Municipality
of Purén referring to the execution of the Inclusive Local Development Strategy (EDLI) 9 ,
composed of a financing and support plan. The above, with the objective of promoting inclusive
strategies, strengthening territorial management, making visible and linking people with
disabilities in order to contribute to the improvement of their quality of life and participation in
the social, cultural, labor, educational, among others. others.
It should be considered, on the other hand, that the Office coordinates through relevant
means the work and programmatic offering of the National Disability Service (SENADIS)
indicated in Law 20,422 with the objective of strengthening local institutions and improving
access to information. to citizens about their rights, public policies, programs and social benefits.
e) Subjects of intervention
According to the National Disability Study carried out in 2015, in Chile there are a total
of 2,836,818 people with disabilities, evidencing an increase in the prevalence of disability of
16.7%. (National Disability Service, 2022).
In the commune of Purén, based on the data obtained from the Social Registry of
Households, there are 263 people, including children, adolescents, adults and elderly people in a
situation of
9 EDLI is a multi-programmatic offer, which aims to generate a growing process, in the territories, of social inclusion
of people with disabilities, their families and organizations. It is aimed at all Municipalities that have a Disability
Program, Office or Department.
UNIVERSITY OF THE FRONTERA
FACULTY OF EDUCATION, SOCIAL SCIENCES AND HUMANITIES
SOCIAL WORK CAREER
moderate dependence10 or severe11 who require permanent support and care given the loss and
lack of autonomy12 to perform your basic activities of daily living (ABDL)13 .
On the other hand, it should be considered that, according to information provided by the
Civil Registry and Identification Service of the commune, as of April 2022, there are a total of
589 people who are registered in the National Disability Registry (RND). 14 and that they have
their current Disability Credential.
In this sense, the Disability Office of the Municipality of Purén provides care and advice
to all those people, children, young people, adults and seniors with disabilities, their families,
caregivers, and community groups. commune of Purén, from the rural and urban sectors who
request care at the institution.
Action strategies give special attention to individual and collective work. The first,
alluding to the attention of cases, processing of benefits and social benefits. The second, referred
to community work with organized groups of PwD in the Purén commune.
In the commune there are currently four groups of people with disabilities: “We Mongen”
Group, “Hope to Live”, “Road to Success” and the center for parents and guardians of the Tulio
Mora Alarcón School.
10 A person is considered to have moderate dependence when they need help to perform several Basic Activities of
Daily Living (BADL) at least once a day or have needs for intermittent or limited support for their personal
autonomy.
11 A person is considered severely dependent when they need help to perform several ABVDs two or three times a
day.
12 It is the perceived ability to govern and self-determine one's life, which includes making personal decisions about
how to live according to personal preferences (Chile Cuida, sf)
13 They refer to activities such as eating, feeding, personal hygiene and grooming, sexual activity, sleeping, resting,
among others. (Chile Cuida, sf)
14 The Convention on the Rights of Persons with Disabilities, ratified by Chile in 2008, establishes in its Article 31
that States parties must collect adequate information that allows them to formulate and apply public policies that
ensure compliance with the Convention. The National Disability Registry, RND, is an administrative registry
dependent on the Civil Registry and Identification Service, which provides information on all or most people with
disabilities, being an important source of information for the formulation of public policies. according to your needs.
(National Disability Service, n.d.)
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FACULTY OF EDUCATION, SOCIAL SCIENCES AND HUMANITIES
SOCIAL WORK CAREER
Within this framework, according to the work and attention to users that the student
carries out both in the office and in the field, in the socioeconomic area it has been possible to
observe and verify either through home visits and secondary sources of information such as the
Registry Social of Homes, that users are classified between 40% to 60% of households with
greater socioeconomic vulnerability. In reality, this is reflected in the income received by PwD,
which mostly comes from the Basic Solidarity Disability Pension (PBSI) or, in the case of people
under 18 years of age, the amount received from the double family subsidy. . However, not all
people have this monthly income, there are those who do not receive these benefits and must
meet their expenses and needs with financial contributions from the family and in other cases,
from their caregivers who do not necessarily have a degree of relationship with them. the user.
Regarding the needs presented by PwD, they mostly focus on technical aids, economic
benefits for their caregivers, to cover medical expenses, aid consisting of home improvement and
adaptations, among others.
After Lucas's resignation, in February 2022, the kinesiologist, Cariot Llao Gavilán,
arrives, who is part of the team of professionals of the Senior Adult Program (PAM) of the
Municipality of Purén. It should be noted that the professional works part-time, that is, during the
mornings she performs her duties at the PAM and in the afternoons at the Disability Office.
At the beginning of March, with the departure of Diego Toloza, the person who had to
assume his duties was the person in charge of the program, Katherine Ortega. However, on March
UNIVERSITY OF THE FRONTERA
FACULTY OF EDUCATION, SOCIAL SCIENCES AND HUMANITIES
SOCIAL WORK CAREER
21, 2022, the undersigned arrives at the Disability Office, as a student in practice and support
professional. A few days after entering the institution and having an induction and insertion
process in the office, the person in charge of the program delegates important functions to the
student.
Note that as a result of the changes that have occurred, consequences have been evident in
the internal functioning and in the attention to the public of the office, generating to some extent a
congestion of applications in the case of disability credential procedures, as well as It has delayed
timely attention to users mostly in the rural sector of the commune.
Firstly, and as noted, in the institutional context section, one of the major problems that
arises in the Disability Office is linked to the area of infrastructure and has to do with the lack of
an independent and exclusive physical space. . It constitutes a problem, since one of the greatest
challenges that we face as professionals in our daily practice is maintaining activities and
professional actions within a framework of ethical behavior of confidentiality, in accordance with
the privacy needs of the information provided by the user who comes to the institution.
Establish an environment of trust with the user in order to have a fluid and confidential
conversation.
Secondly, other problems identified individually and also together with the kinesiologist
during this time (March - May 2022) are related to the internal-administrative functioning of the
office, which is reflected in the non-existence of payrolls. or updated database of PwD in the
commune, a necessary tool to have a registry of users in case of applying for projects or
implementing action plans in the commune focused on this population. It is identified that there is
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no order in the filing of documents and files of PwD that have carried out procedures in the
Office.
According to the kinesiologist, when she joined the office she found a disorder in the
users' documentation, she says that there were reports that were incomplete, documentation that
had not been sent to the corresponding entities causing a great delay in the process of people's
request, even at one point some people's files were lost. All of the above, due to not having an
updated and orderly record of the requests and procedures carried out in the office.
Thirdly, and referring to community work, the lack of recreational, social and cultural
activities aimed at PwD is identified. As noted in previous items, in the Purén commune there are
four groups. Of them, only one maintains a direct working relationship with the office, with
which work meetings and recreational activities are held according to a monthly calendar.
Finally, it should be noted that another of the problems identified in the practice center is
the lack of activities open to the community, for example, there are no training activities,
seminars, awareness, among others, which is reflected in the lack of visibility of the Disability
Office by the general public.
Regarding what has been described, it is necessary to implement an intervention plan that
considers everything from the internal administrative aspects to the implementation of activities
that promote the participation and collaboration of PwD in order to strengthen their participation
and full inclusion in the community. .
4. Conceptual Axes
Axis 1: Internal administrative actions of management and organization.
This axis refers to the professional and administrative capacity to implement an efficient
(preferably digital), orderly and easily accessible information management system that allows the
implementation of good practices within the office and access to all related data. with users who
have come to the office and requested professional attention. This digitization of information will
allow, over time, the creation of a consolidated and updated community-level database in which
personal data, among others, will be recorded, allowing for quantitative and qualitative
information. This instrument will be useful for eventual execution of municipal actions regarding
disability.
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SOCIAL WORK CAREER
Within this axis, the management, support and advice to groups by the office for the
preparation and application of competitive projects and funds is considered.
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Note that professional support in the area of social assistance provides continuity to the
work that the student was already doing since the previous internship carried out in
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5. Intervention Planning
The International Convention on the Rights of Persons with Disabilities seeks to promote
the inclusion of PwD in all areas of life. In the legal regulatory framework of our country, Law
20,422, has managed to develop between civil society and the different public and private sectors
the construction of a more inclusive Chile, however, it is necessary that organizations continue to
strengthen themselves and work for respect to their rights.
At the community level and based on the analysis of the diagnostic information presented
in previous sections, it is necessary as an institution to rethink work on disability from a rights-
based approach that allows guiding actions and work plans that allow people with disabilities to
be guaranteed greater social inclusion and accessibility to services.
Under this logic, the present intervention proposal ranges from an internal administrative
area where it seeks to devise strategies and protocols that allow for an internal order that allows
improving care for people with disabilities, to working together with groups where it will seek to
implement the development of activities aimed at strengthening social organization and well-
being, focusing on development and social participation through two lines:
- Individual strengthening , through care, advice and access to benefits and social benefits
such as support programs, workshops, training and application for technical aids15 .
- Strengthening organizations , promoting the carrying out of activities that generate
participation, cohesion and social inclusion.
15 Elements or implements required by a person with a disability to prevent the progression of the same, improve or
recover their functionality, or develop an independent life (Law No. 20,422, Art. 6°).
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6. Planning Matrix
a) Delimitation of the axes of intervention
Axis 1: Internal administrative actions of management and organization.
Objective: Develop a document order and management system that allows the organization,
conservation, administration and digitization of the information of the Disability Office of the
Municipality of Purén.
Action 1: Sort user documentation and physical files in file cabinets by date.
Action 2: Prepare “IVADEC 2022 Applications” form16 ” in Google Sheets that allows you to
have a backup of the users who have started the process of requesting or renewing the disability
credential during 2022 and who have been referred to the Hospital of the Purén commune,
specifically to the certified Kinesiologist for the application of the IVADEC17 .
Action 3: Develop a database in Google Sheets with the aim of having a long-term communal
disability registry. This system will allow the storage of relevant data of the PwD in the commune
and will be useful for the office, municipality and other communal services of health, education,
housing, among others.
Objective : Develop care protocols and coordinate actions with the unit's professionals that allow
providing coordinated and timely care to users.
16The form must contain: name and surname, ID number, date of birth, age, telephone number, address, date sent to
the hospital, name of the professional who receives the documentation.
17 Community Performance Assessment Report.
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Action 1: Design a care card in physical format and “Credential Requests” form in Google
Sheets, which allows recording the personal data of the user requesting the processing of the
disability credential, along with the reason. of your request and its follow-up.
Action 2: Design a record sheet for field trips (home visits) carried out by the kinesiologist and
student in practice.
Objective: Promote and encourage the participation and inclusion of people with disabilities,
their caregivers, families, institutions and professionals linked to the area, in carrying out various
social activities.
Action 1: Talk on “Disability and rights approach” aimed at teachers at the Tulio Mora Alarcón
School.
Action 3: Discussion “Disability and Workplace Inclusion” aimed at PwD, caregivers, communal
authorities, communal chamber of commerce, among others.
Action 5: Inclusive business fair for people with disabilities and their caregivers
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The care record specifically consists of: Date of care, reason for request, name and surname, ID, caregiver,
relationship, telephone number, address, date of home visit, date of preparation of biomedical and social report,
observations, date of sending of documents, name of the professional who receives the documentation.
UNIVERSITY OF THE FRONTERA
FACULTY OF EDUCATION, SOCIAL SCIENCES AND HUMANITIES
SOCIAL WORK CAREER
Action 1: Carry out an updated registry of groups of people with disabilities in the commune.
Action 3: Planning and execution of various social and recreational activities to carry out with
groups.
Objective : Disseminate and promote information about the benefits and current programmatic
offerings aimed at people with disabilities, caregivers and families.
Action 2: Design and preparation of educational, inclusive and informative material (cards,
infographics, diptychs, brochures, informative posts) on municipal and state benefits and
programmatic offerings as a whole aimed at PwD.
Action 3: Dissemination of all information related to the office and activities to be carried out
through the office's social networks.
Objective: Provide professional support in the care and management of cases referred to the
Household Social Registry, Drinking Water Subsidy and social assistance programs.
Action 1: Review and deliver letters from the Social Household Registry.
Action 2: Make applications for rural and urban drinking water subsidies.
UNIVERSITY OF THE FRONTERA
FACULTY OF EDUCATION, SOCIAL SCIENCES AND HUMANITIES
SOCIAL WORK CAREER
Action 3: Carry out home visits derived from requests for social assistance entered into the
municipality.
2
7
b) Planning matrix
disability, along
with the reason
for your request
and
follow up on this.
-Photography of
2.3 -No. of the -Computer 32 Abigail
Processing Reports booklet of -Printer weeks Carrasco
of Disability Reports -Paper Alarcon
Credential to Social and Social and Support -Pencil
applicant and Networking of Networks carried
renewing users. Support made. out.
-Number of
home visits
carried out
together to the
kinesiologist.
UNIVERSITY OF THE FRONTERA
FACULTY OF EDUCATION, SOCIAL SCIENCES AND HUMANITIES
SOCIAL WORK CAREER
AXIS 3: Promote and 3.1 Chat -Let him attend -Ppt of the talk. -Internet 3 -Abigail
Disability and foment the about 100% of the -Record -Notebook weeks Carrasco.
stake participation and "Disability teachers. photograph of the -Projector
community: inclusion of and focus of activity. -Space -Cariot Llao,
a way to the people rights" physical. kinesiologist.
social inclusion. with directed to
disability, teachers of the -Katherinne
their Tulio School Ortega,
caregivers, Mora Alarcón. in charge
families, office.
institutions and
professionals
linked to the
area,
in the
realization of
diverse
activities 3.2 Chat -That they attend -Record of -Computer 3 -Katherinne
social. about the
minus 30 attendance. -Internet weeks Ortega
"Interdiction: people to -Photographs of -Projector
restriction of chat. activity. -Space -Abigail
the ability -Ppt talk. physical. Carrasco.
legal
applicable to
people with
disability"
addressed to all
community,
especially
to
caregivers
of PwD.
-Abigail
3.3 -That they attend -Record of -Computer Carrasco
Conversation the
less 50 attendance. -Internet 8
"Disability people to -Photographs of -Space weeks -Katherinne
the
and Inclusion conversation. activity. physical: Lounge Ortega
labor" patrimonial.
aimed at PwD,
caregivers, communal authorities, chamber of
trade
3
2
UNIVERSITY OF THE FRONTERA
AXIS 5: Spread and 5.1 Reactivate -Link of the -Captures of -Computer 32 Abigail
Promotion promote Page of page of screen of the -Internet weeks Carrasco
diffusion of the information Facebook of the Facebook. diverse
offer about Office of publications.
programmatic to benefits and Disability.
community.
current
programmatic -Record of
offering aimed at 5.2 Design and -That HE the -Computer 8 Abigail
people with elaboration of elaborate to material -Internet weeks Carrasco
disability, material the
less 8 designed in -Canva account
caregivers and didactic, sketches of Canva. -Printer
families. inclusive material of
informative diffusion.
(cards,
infographics,
leaflets,
brochures,
informative
posts) on
municipal and
state benefits and
programmatic
offering as a
whole aimed at
PwD.
3
4
UNIVERSITY OF THE FRONTERA
FACULTY OF EDUCATION, SOCIAL SCIENCES AND HUMANITIES
SOCIAL WORK CAREER
5.3 Diffusion -No. of -Capture of Abigail
of all the publications screen of the -Computer 16 Carrasco
information made in publications made. -Internet weeks Alarcón
related to the social networks
office and disseminating
activities to information and
carry out by activities.
office social
media outlet.
AXIS 6: Provide 6.1 Review and Number of -Spreadsheet of -Computer 32 weeks Abigail
Professional professional deliver letters letters issued. record of the -Internet Carrasco
support for support in care of the people served by -Printer
institutional and management Social Registry the student. -Access to
administrative of of municipal RSH
work and cases referring to Homes. platform
management. the Ministry of
Registry Social
programs Developmentand
Social of family.
Homes, Subsidy
of
Drinking water
and social
assistance.
6.2Make water No. of -Spreadsheet of -Computer 32 weeks Abigail
subsidy applications for record of the -Internet Carrasco
applications drinking and people served by -Printer
potable rural water the student. -Access to
rural and urban. subsidies. subsidy
platform.
3
5
FACULTY OF EDUCATION, SOCIAL SCIENCES AND HUMANITIES
SOCIAL WORK CAREER
UNIVERSITY OF THE FRONTERA
6.4
Elaboration of -That HE -Capture of the -Computer 32 Abigail
elaborate to saved documents -Internet -Access weeks Carrasco
socioeconomic
the in to
reports for
less 20 file digital GSL platform
the
socioeconomic of the student. for
delivery of
reports. preparation of
Social helps.
reports.
The second moment corresponds to the institutional insertion process, which is fundamental since it
allows for a direct approach with the officials, their professional and administrative actions, the users and
their reality, which allows one to know and insert oneself into the operation. of the office, carrying out a
preliminary diagnosis for the subsequent preparation of an intervention proposal.
The third moment is based on the presentation of the intervention proposal prepared by the student,
and its implementation. This process also requires coordinated work with the unit's team of professionals,
UNIVERSITY OF THE FRONTERA
FACULTY OF EDUCATION, SOCIAL SCIENCES AND HUMANITIES
SOCIAL WORK CAREER
who will be one of the main actors involved in the implementation and execution of the various actions.
The intervention proposal and planned actions are based on the approaches that operationalize the
unit, mainly the human rights approach, also contemplating others such as the Human Development Model,
Social Participation and Citizenship and Community-Based Rehabilitation (RCB).
In relation to the human development model, it should be noted that it is characterized by being
centered on people, aimed at improving their well-being and quality of life, guaranteeing their basic needs
and having as its main objective the promotion of people's freedom. focusing its strategy on strengthening
people's capabilities for their autonomy and independence.
The model of social participation is described from the spaces of citizen participation, which
depend on the state, through public policies and individuals, through the exercise of citizenship (Serrano,
1998). Other appreciations of this approach allow us to view it as a process by virtue of which people with
disabilities, organizations that represent them and their families, play an active role in the development,
execution, monitoring and evaluation of public policies that concern them. (National Disability Service, sf),
thus exercising a decision-making process aimed at the exercise of rights by people and communities.
The above is reflected through group meetings with PwD groups, instances where the reality of
people is known, co-constructing local problems that can be responded to through internal municipal
management processes, resources , projects, or other means.
3
7
UNIVERSITY OF THE FRONTERA
FACULTY OF EDUCATION, SOCIAL SCIENCES AND HUMANITIES
SOCIAL WORK CAREER
Regarding the actions of Social Work in the unit, the undersigned student has selected the
Participatory Action Research (PAR) model, since this model focuses its analysis on problematic situations
that affect a community based on the perspective of those who They experiment, promoting collective
reflection, which aims to transmit knowledge and democratize knowledge. That is, it involves collaboration
between researchers and actors involved, who must socialize knowledge.
The objectives of this model are focused on making the community aware of reality, its needs and demands,
so that they can equip themselves with skills and abilities to make decisions to solve those needs, achieving at
the same time a commitment to the community based on its participation and action that transforms reality,
facilitating self-management and promoting transformations in reality in order to improve the quality of life of
the subjects involved in the process.
This model was selected because through its techniques it will allow and provide an analysis and
understanding of the reality addressed in relation to the problems, needs, capabilities and resources, allowing in
some way to transform reality and improve it with the participation of the subjects. , in this case with office
users and PwD groups, since the interaction between subjects is one of the key pieces for these socio-
community dynamization processes.
The PAR Model selected for this intervention process places emphasis on the subject-object relationship,
that is, the groups to be investigated go from being objects of study to protagonists of the research, which
analyze their problems and at the same time offer solutions. For this reason, this model complements the
approaches of the Disability Office of the Municipality of Purén, rescuing personalized attention to the user
based on the ethical-professional bond of the user-professional, promoting the construction of agreements and
commitments that guide the actions to be developed during the intervention and considering the participation of
the actors involved as a fundamental aspect.
8. Evaluation mechanisms
In order to maintain control over the intervention process to be carried out, and monitor compliance with
the proposed objectives, the control mechanisms described below will be used.
Log of activities: The undersigned student will record all the professional actions carried out during the
internship process. The mechanisms that will be used to evaluate compliance with the objectives will be the
UNIVERSITY OF THE FRONTERA
FACULTY OF EDUCATION, SOCIAL SCIENCES AND HUMANITIES
SOCIAL WORK CAREER
analysis of each of the indicators proposed in the intervention plan, the results of which will be evaluated at the
end of the intervention process.
Activity schedule: Main navigation map regarding the timing and order of the plan. This tool will allow you to
verify the execution of the proposed activities throughout the process, as well as whether they are executed
within the previously established deadlines.
3
9
9. Schedule
Duration time
Act. mzo. apr. my. jun. jul. jul. agt. sept. oct.
1 2 3 4 1 2 3 4 1 2 3 4 1 2 3 4 1 2 3 4 1 2 3 4 1 2 3 4 1 2 3 4 1 2 3 4
1.1 sort by
date the
documentation and
physical files of users
in filing cabinets.
1.2 Elaborate
“IVADEC 2022
Applications” form
in Google Sheets that
allows you to have a
backup of the
users who have
started the process of
application
either
credential renewalof
disability during
2022 and that they
have been
derivatives to the
Hospital for
application of the
IVADEC.
1.3 Develop a
database in Google
Sheets with the aim
of having a long-term
communal disability
registry. This system
will allow the storage
of relevant data from
the PwD of the
commune and will be
useful for both the
office,
UNIVERSITY OF THE FRONTERA
FACULTY OF EDUCATION, SOCIAL SCIENCES AND HUMANITIES
SOCIAL WORK CAREER
municipality and
other communal
services of
health, education,
living place,between
others.
2.1Design a
attention card in
physical format and
form of
“Requests of
credential" in
Google Sheets, which
allows to register
the data
personal of the
user that
requests the
credential processing
of
disability, along with
the reason for your
request and
follow-up of
this.
2.2 Design
spreadsheet
record of
field trips (home
visits) carried out by
the kinesiologists and
student in
practice.
2.3 Credential
Processing of
disability to
requesting usersand
renovators.
approach of
rights” addressed to
teachers at the Tulio
Mora Alarcón
School.
3.2 Talk on
“Interdiction:
restriction of
applicable legal
capacity to
people with
disability” aimed at
the entire community,
especially to
caregivers of
PwD.
3.3 Conversation
“Disability and
Labor inclusion”
directed to PwD,
caregivers,
communal
authorities, chamber
of trade
communal,
between
others.
3.4 Film days
inclusive
aimed at PwD in the
commune.
4.1 Make a
updated registry of
the groups of
FACULTY OF EDUCATION, SOCIAL SCIENCES AND HUMANITIES
UNIVERSITY OF THE FRONTERA
people with
community disability.
4.2 Elaborate
calendar of
monthly meetings
with groups.
5.1 Reactivate
Page of
Facebook of the
Office of
Disability.
and
informative (cards,
infographics,
diptychs, brochures,
informative posts)
about benefits
municipal, state and
programmatic
offering as a whole
aimed at PwD
5.3 Diffusion of
all information
related to the office
and
activities to
perform through
FACULTY OF EDUCATION, SOCIAL SCIENCES AND HUMANITIES
UNIVERSITY OF THE FRONTERA
6.2Make applications
of
subsidy of water
potable rural and
urban.
6.3Perform visits
derived domiciliary
of
requests of
aid social
entered to the
municipality.
6.4 Preparation of
socioeconomic
reports for the
delivery of social aid.
10. Bibliographic references
Araucanía News. (August 11, 2015). Araucanía News . Obtained from Araucanía Noticias:
https://araucanianoticias.cl/wp-content/uploads/2015/08/MUNICIPAPLIDAD.jpg
Chile Take Care. (sf). Chile Cuida Support and Care System . Obtained from
https://www.chilecuida.gob.cl/glosario/
Chile Security and Opportunities [SSyOO]. (sf). Chile Security and Opportunities . Obtained from Chili
Security and Opportunities:
http://www.chilesegurosyoportunidades.gob.cl/que-es
International Federation of Workers. (2014). International Federation of Social Workers (IFSW) . Retrieved
from International Federation of Social Workers (IFSW): https://www.ifsw.org/about-ifsw/
Municipality of Puren. (2017). Community Development Plan 2017 - 2021. Puree.
Palacios, A. (2008). The social model of disability: origins, characterization and embodiment in the
International Convention on the Rights of Persons with Disabilities. Madrid: CINCA publishing group.
Presentation module 1, Course on Social Inclusion of People with Disabilities from a rights-based approach.
University of Chile. (2021). Social inclusion of People with Disabilities from a rights-based approach.
Chili.
Serrano, C. (1998). Social Participation and Citizenship. A debate of contemporary Chile. Santiago.
National Disability Service. (May 2022). Disability from a Rights perspective: Obligations of the State of
Chile. ACHM Training Day Presentation: People with Disabilities in Today's Chile. Chili.
National Disability Service. (sf). Senadis . Retrieved on May 5, 2022, from https://www.senadis.gob.cl/
National Disability Service. (sf). SENADIS . Retrieved on May 5, 2022, from
https://www.senadis.gob.cl/pag/195/1432/ley_n20422#:~:text=El%2010%20de%20febre ro
%20de,intersectorialidad%2C%20participaci %C3%B3n%20y%20di%C3%A1logo%20 social.
Toboso Martín, M., & Arnau Ripollés, M. (2008). Disability within Amartya Sen's capabilities and functioning
approach. Ibero-American Magazine of Philosophy, Politics and Humanities,
10(20),64-94. Obtained of
https://www.redalyc.org/articulo.oa?id=28212043004
UNIVERSITY OF THE FRONTERA
FACULTY OF EDUCATION, SOCIAL SCIENCES AND HUMANITIES
SOCIAL WORK CAREER
Purén Commune Tourism. (December 17, 2014). Purén Commune Tourism Blogpost . Obtained
of Tourism Commu Puree:
ne
https://turismocomunapuren.blogspot.com/2014/11/localizacion-y-descripcion-de-la- comuna.html
Victoria Maldonado, J. (2013). The social model of disability: a question of human rights. Mexican Bulletin of
Comparative Law , 1093-1109.
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