BOLIVARIAN REPUBLIC OF VENEZUELA

“ROMULO GALLEGOS” UNIVERSITY

AREA: HEALTH SCIENCES

SERVICES ADMINISTRATION
OF NURSING

No. of Credits: TEACHER

MAGS: EYDI DE MONCADA
No. of Theoretical Hours: 72 hours
Practices: 120 hours

Total Hours: 192 hours

CARACAS, NOVEMBER 2019

 JUSTIFICATION OF THE SUBJECT

The Nursing Services Administration Curriculum Design constitutes a relevant element in the academic training of the Nursing
student. Once the administrative competencies are added, it will allow the student to have the skills and abilities to provide quality
human care and high training to Manage Nursing Services.
A care unit, whether hospital-based or located in the community, with a clear organizational structure, with defined functions
and transformational leadership, will make nursing services the fundamental basis for health care in different institutions, whether in
the field public or private.
Consequently, the stated curricular design will allow students to acquire the administrative skills that they will put into practice
in the search for proactivity and productivity both in human care and in the management of the institutions where they work.
GENERAL OBJECTIVE OF THE SUBJECT
Provide the tools that allow the incorporation of the student in the administration of human care and nursing services at local, regional
and national levels with special foundations in decision making, change process, leadership and institutional management.

UNIT I This Unit seeks to develop in the student behavioral and emotional competencies such as: Learning to Search for Information, Technical
Knowledge, Self-Esteem, Concern for Personal Image and Empowerment. For your immersion in the field of care administration
Administration and administration of nursing services.
Competencies Content Learning strategies Resources Assessment
strategies
 1.-I Introduction to General - Introductory group -Teachers. -Individual
TEAM 1 AND 2 Administration: dynamics. -Discents. Performance.
1.1.-Definition of administration (3 - Relevant readings. -Markers. -Stake
1)Behavioral authors). - Seminars. -Suggested in Seminars.
1.1.- Learn to Learn. 1.2.-Elements of Administration. - Bibliographic review: bibliography. -Group
1.2.- Information 1.3.- Basis of Administration. Terry (p.21-37). discussions.
Search 1.4.-Characteristics of the
administration.
1.5.- General principles of
administration.

-Historical background of the - Seminars. -Teachers. -Individual

2..-Behavioral. Administration. - Bibliographic review:. -Discents. performance.
2.1.-Technical - Theorists of administrative Ardnt - Huckabay-.(P:1 - 19). -Markers. -Stake
knowledge. thought. Marriner (P.277 –293). -Suggested in Seminars.
2.2.-Learn to Learn. - Classical School (Taylor, Fayol, bibliography. -Group
Gilbreth, Gantt). -Overhead discussions.
- Human relations (Follet, Lewin). projector.
-Transparencies.

Competencies Contents Strategies Resources Strategies

Learning Assessment
TEAM 1 -Behavior (Maslow, Herzberg, Argyris). -Suggested
-Humanist. bibliography.
-System.
-Implications. For Nursing.

2.-Behavioral. 3.- Administration of nursing services: -Seminars. -Teachers. -Individual

2.1.-Technical 3.1-Definition. -Bibliographic -Discents. performance.
Knowledge 3.2-The Nursing Manager.. review. -Markers. -Participation in
3.3.-Characteristics of the nursing administrator  Huber (P. 2-10). -Suggested seminar.
(personal, physical, psychological and intellectual).  Ardnt- Huckabay- bibliography. -Group
3.4.-Nursing roles. (p. 21-49) -Overhead discussions.
3.5.-Functions (P.279 - 291) projector.
 Marriner -Transparencies.
(p. 47 – 50)

3.-Emotional. 4.-Self concept: -Seminar. -Teachers. -Individual

3.1.-Self-esteem. 4.1.-Theoretical bases. -Bibliographic -Discents performance.
3.2.-Concern about .-Reflective evaluations. review. -Markers -Participation in
personal image. .-Social values  Leddy-Pepper -Suggested seminar.
.-Professional self-Personal self. (P.63-86). bibliography. -Group
.-Professional development tasks. -Overhead discussions.
projector.
-Transparencies.
 Competencies Content Strategies Resources Strategies
Learning Assessment

4. Behavioral. 5.-Professional practice. -Seminar -Teachers. -Individual

4.1.-Learn to learn. 5.1.-Definition. -Bibliographic -Discents. performance.
4.2.-Search for information. 5.2.-Elements of the practice. review -Markers -Participation in
4.3.-Empowerment. 5.3.-Administrative Process: Simms-Price(P.3- Suggested seminars.
-Definitions (several authors). 11) bibliography.0 -Group discussions.
-Stages of the process. Ardnt - Huckabay -Overhead
5.4.-The nursing administrator (P.69-119). projector. Partial Test at the end
and the administrative process. Stoner (P.11-14). -Transparencies. of the unit. (1st).
5.5.-Functions, tasks and Chiavenato (P.16-
activities of each stage. 31)
5.6.-Comparison of the Divicenti (P.59-
administrative process with the 91)
nursing process.
 Unit II This unit aims to develop in the student behavioral and emotional competencies such as:
Planning (order, discipline), self-organization, systematic thinking, ethics, decision making, solution
Planning of problems, for the application of the administrative process and nursing process in its first stage.

Competencies Content Strategies Resources Strategies

Learning
1.-Planning: -Seminars. -Teachers. -Individual
TEAM 3 1.1.-Definition according to -Exhibitions. -Discents. performance.
1.-Behavioral various authors -Bibliographic -Markers -Participation
1.1.-Planning (order, discipline). 1.2.-Planning processes. review.: -Suggested in seminars.
1.3.-Planning stages. Sims-price bibliography. Group
1.4.-Types of planning. Marriner(P3- -Overhead discussions
1.4.1.-Tactics. 10) projector.
1.4.2.-Strategic. -Transparencies

2.-Behavioral and emotional. 2.-Health programming. Simms-Price -Teachers. -Individual

2.1.-Self-organization. 3.-Critical thinking. Marriner -Discents. performance.
2.2.-Systemic thinking. 4.-Decision-making process. Huber -Markers -Participation
2.3.-Reasoning. 4.1.-Definition. (P.100-103) -Bibliography. in seminars.
2.4.-Ethics. 4.2.-Steps. (P.115-135) suggested. Group
2.5.-Decision making 4.3.-Ethical aspects. Kozier et al. -Overhead discussions
2.6.-Troubleshooting 5.-Troubleshooting (P.199-213) projector.
-Transparencies

3.-Behavioral. 6.-Definitions -Seminar. -Teachers. - Individual

3.1.- Entrepreneurial spirit. -Exchange rates. -Bibliographic .Discente. performance.
3.2.- Empowerment. -Theories about change. review. -Markers -Participation
-The nurse as an agent of Marriner -Suggested in seminars.
change. Huber. bibliography. Group
.Resistance to change. -Overhead discussions
projector
 -Transparencies

Competencies Content Learning strategies Resources Strategies

Evaluation

4.-Behavioral. 7.1.-Budget. -Seminar -Teachers. - Individual

4.1.-Cost Awareness. -Definition. -Bibliographic review. .Discente. performance.
4.2.-Learn to Learn. -Guys. Huber (P.160-180) -Markers -Participation in
4.3.-Numerical capacity -Implication for -Suggested seminars.
nursing. bibliography. -Group
-Overhead projector discussions
-Transparencies

5.- Behavioral 8.- Time management. -Seminar -Teachers. - Individual

5.1.-Communication or role. -Definition -Bibliographic review. .Discente. performance.
-Time optimization: Huber (P.87-90) -Markers -Participation in
6.- Emotional -Administrative Marriner (P.63-73) -Suggested seminars.
6.1.-Self-organization (first things -Organizational. bibliography. -Group
first). -Overhead projector discussions
-Transparencies
 Unit III: At the end of this unit, the student will be able to understand the structure of the organization, the
The organization integration of its different elements and the place it occupies within it, through organizational
awareness, technical knowledge, concern for the impact of the organization, development of
relationships and development of people as well as their identification with the organization.

Competencies Content Strategies Resources Assessment strategies

Learning
1.-Organization: -Exhibitions -Teachers -Individual performance
TEAM 4 1.1.- Definitions by various authors -Seminars -Discents -Participation in Seminars -
1.2.- Organizing process. -Group discussions. -Markers Group Discussions.
1.-Behavioral 2..-Types of Organization: -Bibliographic -Suggested
1.1.-Organizational 2.1.- Organicist (definition- review bibliography.
Awareness identification) Robbins(P.31-44) -Overhead projector
1.2.- Technical knowledge. 2.2.-Mechanistic (definition- (P.194-201) -Transparencies
identification) Sims Price
2.3.- Formal Huber (P.201-215)
2.4.- Informal
2.-Behavioral 3.-Principles of the organization: -Exhibitions. -Teachers -Individual performance.
2.1.-Reasoning 3.1.-Chain of command -seminars. -Discents -Participation in Seminars. -
3.2.-Scope of control Group discussions. Markers Group discussions.
3.3.-Centralization- -Bibliographic -Suggested
decentralization. review bibliography
3.4.-Formalization (standards). Robbins (P191-199) Overhead projector
-Transparencies

4.-Organizational structure: -Exhibitions -Teachers -Individual performance

4.1.-Definition -Seminars -Discents -Participation in Seminars
4.2.-Types of Organizational -Group discussions Markers -Group discussions.
Structure -Bibliographic -Suggested
4.2.1.-Bureaucratic review bibliography
4.2.2.-Matrix Huber (Page 217 – -Overhead projector
248) -Transparencies
 Competencies Content Learning strategies Resources Assessment strategies
3.-Behavioral 5.Nursing department -Exhibitions. -Teachers -Individual
3.1. Concern about the Impact (definition) -Seminars. -Discents Performance.
on the Organization. 5.1.-Methodological -Group discussions. -Markers -Participation in
3.2.-Identification with the instruments to organize a unit: -Bibliographic -Suggested seminars.
Organization 5.2.-Importance review. bibliography -Group discussions.
5.1.2.-Vision: Definition and Balderas -Overhead projector
elaboration. (P.59-75) -Transparencies
5.1.2.-Mission: Definition and Huber
elaboration. (P.204-207)
5.1.3.-Standards: definition,
types.
5.1.4.-Functions
5.1.5.-Staff estimation
(criteria, indicators).

4.-Emotional. 6.-Care Delivery Systems: -Exhibitions -Teachers. -Individual

4.1.-Development of 6.1.-Functional System. -Seminars. -Discents. performance.
relationships. 6.2.-Case System. -Group discussions. -Markers -Participation in
4.2.-Development 6.3.-Team System. -Bibliographic Overhead projector. seminars and
about people. 6.4.-Primary Care System. review. -Transparencies. -Group discussions.
-Huber (P.289-307) -Suggested
-Arndt-Huckabay. bibliography.
7.- Hospital as a service (P.82-83)
company.
Once this unit is completed, the student will have the necessary tools to direct a care unit through empowerment,
ethics, delegation, proactivity, emotional stability, persistence in their purposes, self-control, initiative, innovation
Unit IV: and creativity, leadership of people and groups, authenticity, adaptability and critical thinking.
The direction

Competence Content Learning strategies Resources Assessment

 strategies
1.-Direction: Definitions -Seminars. -Teacher -Individual
TEAM 5 2.-Power: Definition -Group discussions. -Discent performance.
2.1.-Types of power. -Bibliographic review. -Markers -Participation in
1.-Behavioral 2.2.-Sources of power. -Suggested seminars and
1.1-Empowerment. 3.-Authority: Definition Huber (P. 75-96) (P.268-287) bibliography. -Group
1.2.-Ethics. 3.1.-Types of Authority Arndt-Huckabee ((P.98-107) -Overhead discussions.
1.3.-Delegation. 3.2.-Delegation of authority in Pepper. projector.
1.4.-Proactivity. nursing. -Transparencies.
3.3.-Delegation process.
2.-Emotional 4.-Differences between power and
2.1.-Emotional Stability authority.
2.2.-Persistence. 5.-Nursing management:
2.3.-Self-control. 5.1.-Definition
5.2.-Management process.
5.3.-Nature of managerial work.

3.-Emotional 6.- Motivation: Definition -Seminar. -Teacher - Individual

3.1.-Persistence 6.1.-Types -Bibliographic review -Discent performance.
3.2.- Initiative. 6.2.-Theories about motivation. -Exercises in class. -Markers -Participation in
3.3.-Innovation and 6.3.-Importance for management Huber (P.346-367). -Suggested seminars and
creativity. bibliography. -Group
-Overhead discussions.
projector.
-Transparencies

Competence Content Learning Resources Assessment strategies

strategies
TEAM 6 7.-Leadership: Definition -Seminar -Teacher -Individual performance.
7.1.-Leadership styles -Group -Discent -Participation in seminars
4.-Behavioral 7.2.-Types: discussions -Markers and
4.1.-Leadership (directive 7.2.1.-Transactional -Bibliography -Suggested -Group discussions.
control). 7.2.2.-Transformational. Review. bibliography.
4.2.-Group leadership. - Leader (definition) Huber (P.48- -Overhead
4.3.- People leadership. -Follower (definition) 73). projector.
5.-Emotional. -Importance of leadership for nursing. Pepper (P.295- -Transparencies
5.1.-Integrity. 309)
5.2.-Impact and persuasion
6.-Emotional 8.-Communication: Definition. -Seminar. -Teacher - Individual performance.
6.1.-Authenticity 8.1.-Principles of communication. -Group -Discent -Participation in seminars
6.2.-Self-control 8.2.-Barriers. discussions -Markers and
6.3.-Adaptability 8.3.-The communication process. -Bibliographic -Suggested -Group discussions.
6.4.-Analytical thinking. review. bibliography.
Huber(P.324- Overhead
344). projector.
-Transparencies
7.- Behavioral 9.- Conflict: Definitions -Seminars. -Teacher. - Individual performance.
7.1.- People development. 9.1.- Types -Group -Discent -Participation in seminars
7.2.- Entrepreneurial spirit. 9.2.- Sources of the conflict. discussions -Markers and
8.-Emotional. 9.3.- Conflict resolution. -Bibliographic -Suggested -Group discussions.
8.1.-Stability. Emotional. review. bibliography.
Marriner(P.311- -Overhead
329) projector.
-Transparencies
 Competence Content Learning strategies Resources Assessment
strategies
7.- Behavioral 10.-Human Resources Administration. -Seminars. -Teachers - Individual
7.1.-Systemic thinking. 10.1-Personnel Policies. Group discussions -Discents performance.
7.2.-Planning and -Definition -Bibliographic review. -Markers -Participation in
organization. -Importance. Huber (P.432-449) -Suggested seminars and
7.3.-Professionalism. -Purpose bibliography. -Group discussions.
7.4.-Decision making. 10.2.-Steps to provide Human Resources. -Overhead
7.5.-People development. -Recruitment. projector.
-Selection. -Transparencies
-Analysis and evaluation of the position.
-Personal development.
-Career Mapping.

8.-Behavioral 11.-Labor relations. -Seminars. -Teacher. -Individual

8.1.-Technical -Definition -Bibliographic review. -Discent. performance.
knowledge. -Membership in associations. -Nursing -Markers -Participation in
8.2.-Organizational 11.1-Legal aspects. Deontological Code. -Suggested seminars and
awareness. -Laws. -Work convention. bibliography. -Group discussions.
8.3.-Ethics. -Regulations. -Public Service Statute -Overhead
8.4.-Socialization. -Work agreements. Law. projector.
-Transparencies

At the end of the unit, the student will have explored the necessary elements that allow recognizing the implications of
Unit V control in organizations and the need for its existence through professionalism, persistence, technical knowledge, planning
The control and organization, concern for image, proactivity , teamwork, achievement orientation, adaptability, authenticity, emotional
stability, ethics and integrity.
 Competence Content Learning strategies Resources Assessment strategies
1.-Control. -Seminars. -Teachers - Individual performance.
TEAM 7 1.1.-Definition -Group discussions -Discents -Participation in seminars
1.2.-Purpose. -Bibliographic review -Markers and
1.-Behavioral 1.3.-Principles Mariner (P. 375-479) -Suggested -Group discussions.
1.1.-Professionalism. 1.4.-Importance. bibliography.
1.3.-Technical knowledge. 1.5.-Methods. -Overhead projector.
1.6.-Techniques. -Transparencies

2.1.-Behavioral. 2.-Supervision: - Seminars. -Teacher. -Individual performance.

2.1.-Planning and 2.1.-Definition -Group discussions -Discent. -Participation in
organization. 2.2.-Principles -Bibliographic review -Suggested seminars.
2.2.-Concern for image. 2.3.-Importance. bibliography. -Intervention in the
2.3.-Proactivity. 2.4.-Process to supervise. Kron (P. 203-299) -Overhead projector. group.
2.4.-Teamwork. 2.5 Supervisor -Transparencies.
Characteristics

3.-Behavioral 3.-Evaluation. -Seminar. -Teacher -Individual performance.

3.1.-Orientation to 3.1.-Definition. -Bibliographic review. -Discent -Participation in
achievement. 3.2.-Principles. -Group discussions. -Suggested seminars.
3.3.-Types of evaluation. bibliography. -Group intervention.
3.4.-Errors when Marriner (P. 377-392) -Overhead projector.
evaluating. -Transparencies.
3.5.-Evaluation
instruments.

Competence Content Learning strategies Resources Assessment

strategies
 4.-Audit. Seminars. -Teachers - Individual
4.1.-Definition -Group discussions -Discents performance.
4.2.-Types -Bibliographic review -Markers -Participation in
4.3.-Importance -Suggested seminars and
Huber (P. 479 – 480) bibliography. -Group discussions.
-Overhead
projector
-Transparencies

4.-Behavioral 5.-Discipline. - Seminars. -Teacher. -Individual

-Adaptability. 5.1.-Definition -Group discussions -Discent. performance.
-Authenticity. 5.2.-Principles of disciplinary -Bibliographic review -Markers. -Participation in
-Emotional stability. action. -Suggested seminars and group
-Ethics. 5.3.-Sanctions. Mariner (P. 393 – 414) bibliography. discussions.
-Integrity. 5.4.-Behavior modification. -Overhead
6.-Absenteeism. projector.
6.1.-Definition. -Transparencies.
6.2.-Intervening factors.
6.3.-Solution strategies.
6.4.-Staff rotation.
7.-Complaints.
7.1.-Definition
7.2.-Importance.
7.3.-Management of complaints.

Bibliography

Chavenato I.(2002 ). Administration of the New Times . 1st Edition, McGraw-Hill. Colombia.
Cibanal, L; .Maple M; Carballal M. (2003). Communication Techniques and Help Relationship in Health Sciences. Elsevier. Spain.

Huber, Diane (1999). Leadership and Administration in Nursing . 1st Edition in Spanish. Mc Graw – Hill Interamericana. Mexico

Lares, A. (1992). Legal Responsibility and Labor Situation of Nursing Personnel in Venezuela . Khmer spelling text. Caracas.

Robines, S. (1998). Administration in Today's World . Prentice Hall. Mexico.

Simms, Price, Ervin.(1986 ). Nursing Services Administration .

1st Edition in Spanish. New Inter-American Editorial. Mexico. Temes, J; Parra B. (2001). Manage Clinic. 1st Reprint. McGraw-Hill.
Inter-American. Madrid.

ACTIVIDAR SCHEDULE
EVALUATION ------------10: TOTAL POINTS
 NOTEBOOK---------------- 2 POINTS
(NURSING SERVICES MANAGEMENT MODULE)
RESEARCH -----------------1 POINT
SLIDES --------------------1 POINTS
SEMINAR -----------------------3 POINTS
GROUP WORKSHOP ----------------1 POINTS
INDIVIDUAL WORKSHOP-------------2 POINTS

TEACHER: MAGS EYDI DE MONCADA