SMART FIT MANUAL

Presented by:

TATIANA TRIANA
GONZALEZ

DANIEL FELIPE
ZAPATA

ANDRES ROJAS
OCHOA

KATHERIN TURIZO
RIVAS

NATIONAL LEARNING SERVICE-

SIGN

Regional
Cundinamarca

AGRICULTURAL BIOTECHNOLOGY CENTER

(CBA)

BUSINESS MANAGEMENT TECHNOLOGIST 2022833

B
MOSQUERA
 SMART FIT MANUAL

Presented by:

TATIANA TRIANA
GONZALEZ

DANIEL FELIPE
ZAPATA

ANDRES ROJAS
OCHOA

KATHERIN TURIZO
RIVAS

Instructor

DAIRO MENDEZ

NATIONAL SERVICE

LEARNING-SENA

Regional
Cundinamarca

AGRICULTURAL BIOTECHNOLOGY CENTER

(CBA)
BUSINESS MANAGEMENT TECHNOLOGIST 2022833
B
MOSQUERA
 TABLE OF CONTENTS

- 1. Introduction .
- 2. Aim .
- 3. Definitions .
- 4. Generalities .
- 5. Brief description of the company.
- 5.1. Mission and vision .
- 5.2. Values.
- 6. Smart fit functional organization chart .
- 7. Hierarchical organization chart of the company .
- 8. Services provided in the logistics area .
- 9. Process map .
- 10 Description of the positions of the sub areas .
- 10.1. Cardio
- 10.2. fitness
- 10.3. Free weights.
- 10.4. Training staff .
- 10.5. Boxing .
- 10.6. pilates .
- 10.7. Abdomen
- 10.8. zumba
- 10.9 aerobics
- 11. Identification of processesand process characterization .
- 12. Strategic processes .
- 13. Quality Management .
- 14. Operational processes .
- 15. Tenders .
- 16. Offers.
- 17. Service planning .
- 18. Carrying out the service .
- 19. Support processes .
- 20. Human management .
- 21. Evaluation Processes .
- 22. Monitoring, control and evaluation .
- 23. Definition of management indicators ..
- 24. Control of annexed changes .
- 25. Formats .
- 26. SWOT matrix.
- 27. Check list.
 1. Introduction.

The PROCEDURES MANUAL constitutes a guide for the correct application of the
rules and procedures established in the substantive units, administrative units of
smart fit, its content aims for the Council to have a formal instrument that shows the
relationship, articulation and interaction that prevails in the functional framework,
work methods or way of carrying out an activity or task; the objectives pursued with it;
the standards that reinforce the procedures and govern their use and updating; the
scope of application; the approval, validity and description of the main procedures.

The work methodology to prepare this document consisted of carrying out an

inventory of the current procedures developed by the organizational units, reviewing
their homogeneity in their presentation and writing of the activities without modifying
their content, applying design techniques; and were consolidated in order to the
current organizational structure, ending with the development of the theoretical part
of the manual.
 2.Objective .

General objective:

- Serve as a support instrument that defines and establishes the formal organic
and functional structure, as well as the levels of control and responsibility and
the communication channels that allow adequate administrative functionality of
the institution.

Specific objectives:

- Define the formal organic structure of the institution that establishes the
hierarchical levels, lines of authority and responsibility, required for
organizational functioning.
- Define, describe and locate the objectives and functions of each position and
administrative units in order to avoid work overload and duplication of
functions.
- Identify the lines of communication to achieve an adequate interrelation
between the administrative units that make up the institution.
 3.Definitions.

Smart fit programs are the set of activities that are aimed at the physical, psycho-
affective, spiritual and social development of students, teachers and administrative
staff.

The main objective of the smart fit office is to develop activities aimed at producing
recreation, health conservation, improving the quality of life, ecological promotion
and rational and educational use of free time, through recreation and smart sports.
fit.
 4. Generalities.

• Flexible schedules: the possibility of taking the class at any of the established
times.
• Unlimited classes: the student can take the number of classes they want
during the month, having paid their monthly fee.
• Rotation of instructors to avoid monotony and increase client enthusiasm.
• Establish a weekly routine plan. Work different parts of the body with different
accessories and equipment throughout the week, this makes the classes
more effective.
• Sufficient equipment and space, allowing students to adequately develop their
discipline.
• Adequate facilities (slatted or flat surface floors, mirrors, ventilation).
• Punctuality: to avoid injuries due to lack of warm-up or loss of user time.
• Qualified instructors: teachers with a study certificate and experience in
teaching classes.
• Personalized attention, so that the instructor meets the client's specific needs,
while supervising that the exercises are done well.
• Hygiene and cleanliness.
 5. Brief description of the company.

Smart fit was created so that our clients have a place to exercise economically and
quickly with access to any smart fit establishment, for greater comfort and
satisfaction of our clients.

5.1. Mission and vision.

mission :Smart Fit was created with the purpose of democratizing access to the
practice of high-level physical activity, with accessible plans and facilitated
adherence.

vision :Train when you want and where you want. We want there to always be a
Smart Fit near you. Currently Smart Fit has more than 50 Physical Conditioning and
Preparation Centers in Colombia and more than 500 throughout Latin America, in
Brazil, Chile, Mexico, Dominican Republic, Peru and Ecuador.

5.2. Values.

Smart Fit values ARE:

•I respect.

•Cooperation.

•Social relationship.

•Friendship.

•Competitiveness.

•Teamwork.

•Participation of all.

•Expression of feelings.
 6. Smart fit functional organization chart.

SMART FIT

rent or buy try to have the

a local best location
Get capital
to create the
gin and nasin

buy to hire
necessary for employe
the gym
7.Hierarchical organizational chart of the company.
 1 .Services provided in the reception area.

Smart fit manages virtual and in-person customer service to acquire the gym's
services quickly and safely and thus be able to satisfy our clients, with the prices we
manage to facilitate entry to smart fit and so that all our clients can attend dependent
classes since we manage a variety of individual classes such as: smart pilates, smart
boxing, smart abdomen, smart gap . smart tone, smar rumba, smart filacp, and we
also handle group classes such as: rumbas, aerobics ,. choreography, fitness, etc.

Our clients can access any class according to their taste and without any type of
discrimination since this is not accepted in our establishments because this can
generate problems, violence and criticism in our establishments because this would
generate legal problems according to the policies that we manage as a company.
well positioned nationally and internationally.
9. Process map.
 10 .Description of the positions of the sub areas.

10.1 CARDIO : The cardio area is used by 80% of the people who go to a gym,
because it is an area to warm up and brings cardiovascular benefits thanks to the fact
that it exercises the heart and the respiratory system, and it is the model area for
those who If you are looking to lose weight, the time depends on the goal, the ideal
would be 5 times a week and do it as usual.

10.2 FITNESS : The ability to participate in certain physical activities, occupations

and daily activities, usually acquired as a result of adequate nutrition, the practice of
moderate to vigorous physical exercise and good, appropriate rest.

10.3 FREE WEIGHTS: These are all dumbbells, kettlebells, medicinal values, any
weight that allows us freedom of movement when performing an exercise and does
not subject us to a predetermined and controlled route, as happens in training
machines.

10.4 PERSONAL TRAINING AREA: It is a different process from personnel

induction, given that its focus is educational and short-term, applied in a systematic
and organized manner, so that people acquire knowledge, attitudes and skills based
on defined objectives.

10.5 BOXING AREA: is a contact sport in which two opponents fight using only their
gloved fists, hitting their opponent from the waist up within a ring designed for this
purpose.

10.6 PILATES: This modality is recommended to be done individually, ideal to

prevent and relieve low back pain or discomfort, as well as to prepare the future
mother for labor and recovery since it works by focusing the exercises and
strengthening the pelvic floor.

10.7 ABDOMEN AREA : The abdomen is the area of the human body that is located
between the thorax and the pelvis and as a consequence of this location is the
container for the most important organs of the digestive and genitourinary systems.

10.8 ZUMBA AREA : Binary and complex Afro-Cuban dance, with a happy character
and in which setbacks and syncopations abound.

10.9 AEROBIC AREA: It is a type of gymnastics that is performed to the sound of

music, in a room or outdoors, in addition to physical abilities such as flexibility,
coordination, orientation, rhythm.

11.1 identification of processes and characterization of processes.

 - CARDIO:
1. A physical trainer does it.
2. It does this through virtual or in-person classes.
3. He does this to improve his state of physical resistance.
4. It is done through a machine implementing the correct exercises.
5. You need motivation to do it, comfortable clothing, and a goal to
achieve.
• FITNESS :
1. A physical trainer does it.
2. It does this through virtual or in-person classes.
3. He does this to maintain his health and have a healthy diet.
4. A healthy diet is required to have greater results.
5. You need motivation and perseverance, comfortable clothing and a
healthy diet.
• FREE WEIGHTS:
1. A physical trainer does it.
2. It does this through virtual or in-person classes.
3. He does it to improve his muscle mass and have a tastefully toned
body.
4. It requires taking natural or manufactured vitamins, and a good effort.
5. All possible precautions must be taken since this is an exercise that
requires a lot of effort.

PERSONAL TRAINING:

1. A physical trainer does it.

2. The coach determines what kind of routines you need to exceed your
expectations.
3. This is done to handle a different and somewhat advanced routine for
special cases.
4. It takes the coach's time and willingness.
5. It is necessary that the trainer be qualified to dictate such training.
• BOXING:
1. It is necessary to have a trainer who is trained for this training.
2. Only in-person classes are needed.
3. It is done to improve your hand to hand combat techniques.
4. have at your disposal all the implements to have good physical and
mental performance.
5. have comfortable clothing, good nutrition and good hydration, and be in
good health and mental condition to do this sport.
• PILATES:
1. A physical trainer does it.
 2. They do it virtually or in person.
3. It is done to improve physical condition and increase capabilities.
4. Have good physical and mental performance to do this exercise.
5. Have comfortable clothing, good hygiene, motivation.
• ABDOMEN:
1. In this training we put more effort into the stomach since it has a lot of
intensity in the diaphragm, we have to be very careful since we can
suffer a hernia.
2. We can do this training in person or virtually.
3. More than all this training is done to tone the upper body area.
4. Be aware of this exercise since it is very intense and we can suffer an
injury.
5. This exercise can be done anywhere since it is very easy to exercise
this area of the body.
• ZUMBA:
1. It is done by a trained trainer who knows the body types and structures.
2. In this routine we can say that the whole body is exercised since it is
very good for cardio.
3. It is necessary to have comfortable clothing to perform this training.
4. The trainer must know the physical conditions of each of his clients
since no one has the same physical condition.
5. The trainer must be highly trained for these training sessions.
• AEROBICS:
1. Here we must have a highly qualified coach.
2. In this we can say that it can be done virtually and in person.
3. They do it to be in good physical condition.
4. Have coordination to do the activity.
5. You need motivation, comfortable clothing, hydration and good nutrition,
exercise is easy to develop since it is not necessary to have machinery.
12. Strategic processes:

Smart Fit consolidated itself as the largest network of gyms in Mexico, with a total of
80 own units in eight states of the country (Aguascalientes, CDMX, State of Mexico,
Hidalgo, Jalisco, Michoacán, Morelos, Nuevo León, Puebla, Querétaro and
Veracruz ). The key to their success: democratic gyms. While chains such as Sport
City and Sports World focused on the high purchasing power market, Smart Fit
focused on the middle segment, with affordable prices (monthly payments from 359
pesos, without the membership or subscription fee).
But this is just the beginning. The Brazilian firm's objective is to reach 400 units in the
country, of which 280 would be its own. The rest, 120, would be franchises, a
business model in which Smart Fit has just launched in Mexico with the support and
methodology of the firm specialized in franchises Ferenz Feher .

“We are sure that with this new model we will be able to continue promoting high-
quality fitness for everyone, reaching more parts of the country where we do not yet
have a presence,” commented Alfonso Gómez Benet , general director of Smart Fit
México .

In fact, the company seeks to enter 105 cities in 18 states of the country, where it
does not yet have a presence, with Baja California, Sinaloa, Tamaulipas, Sonora and
Tabasco, Coahuila, Durango and Guerrero being the states where it would seek to
open the largest number of franchises with a total of 80 units.

The company already manages this business model in Brazil, Chile, Colombia, Peru
and the Dominican Republic; only Mexico was missing.

What is the cost of a Smart Fit franchise? 16 million pesos, which includes the
franchise fee, which is 1 million pesos. The approximate return on investment is three
“We are looking for entrepreneurs with the same purpose as ours, who want to
impact the well-being of more and more Mexicans through high-quality fitness; We do
not need experts in gyms, in franchises, we need someone who is passionate about
serving, who loves their community,” Gómez Benet stressed.

This year, Smart Fit's organic growth plan in Mexico includes the opening of 40 gyms,
of which 20 were opened in the January-September period and the rest will be
inaugurated in the fourth quarter. By 2018, the company would open the same
number of branches. The estimated investment for both years would be 1,200 million
pesos (mp), 15 million pesos per unit.

“I don't see any reason why we can't grow at the same rate as in 2016,” said the
executive.

For the Brazilian firm, Mexico is a very attractive market, since it occupies first place
in childhood obesity and second in adult obesity, just below the United States. “It is a
market that needs us a lot, it is a market with 73% of obese people, a young market,
a market that is evolving rapidly in new technologies, in new lifestyles, we feel that it
is perfect for us,” he concluded. Gomez Benet.

In Mexico, the penetration of sports centers is 3.2% of the population, far below any
developed economy, where the penetration is 12 fifteen%; hence the high rates of
obesity and chronic diseases such as diabetes and hypertension.
 13. Quality Management

Satisfy the client's needs to improve their quality of life, guaranteeing that they meet
their objectives in a given time, providing various physical activities with personalized
support according to their particular needs.

Smart fit is committed to providing a quality fitness service through a system of

routines and personalized attention as well as first-class facilities, constantly
improving the training of our nutritionists and instructors, achieving the participation
and commitment of all staff.

Based on the ISO 9001 standard of 2008, we are therefore committed to:

1. To assign personalized nutrition control, the steps described in this procedure

must be followed.
2. Payment corresponding to the specific amount should be made in the monthly
payment.
3. You should fill out the contract within the facilities corresponding to the
agreement established within the gym and the client.
4. Provide the personal information required for the registration and traceability of
your membership, the information provided will be confidential.
 14.Operational
processes.
1. ACCESS CONTROL: At smart fit, a massive volume of clients is handled and
it is necessary to maintain access control, but at smart fit headquarters, a
specialized, personalized, or semi-personalized service is provided and the
culture of attention is focused to the client, customization rather than
restriction, physical results to avoid desertion, total client satisfaction.
2. BILLING AT THE RECEPTION: A company, whether independent of what it
markets or what services it provides, is the basis for its growth at its level of
billing, which is why it is necessary to control, audit and carry out a very
organized process of said organization. The mere fact of not having a
systematized process between access control and billing, which allows
identifying whether the client is active or expired, makes the difference
between business growth and financial complications.
3. MANAGEMENT ACCOUNTING: Smart fit accounting is one of its strengths,
which leads us to understand very well what money does in the input (income)
and output (expenses) cycle. For smart fit that does not have such
infrastructure and professional resources, the mere fact of counting the
income, and identifying the expenses in an organized and committed manner,
will allow them to identify the accounts through which the majority of the
income is spent, for themselves. be able to make decisions that avoid financial
complications.
4. MANAGEMENT FINANCES: Understanding finances is not an easy topic for
most managers of small and medium-sized gyms, so it is necessary to make it
easy to understand. There are two financial statements that are very important
to analyze, the loss statement and profits or P&L, and the general progress,
the first shows the income and expenses that smart fit has had during a
certain time, and the second is a photograph of the economic situation at the
current time. These financial statements are generated automatically when
both billing and accounting are integrated through a systematized, organized
and committed process by reception and administration officials.
5. RESOURCE MANAGEMENT: Human resources are related to the most
important factor of the company, it is the staff, financial resources refers to
sales, investors, financial agreements and other issues related to the
economic and monetary capacity of smart fit, Technological resources include
technological processes and systems that allow improving or optimizing the
operational and financial performance of the company. Material resources
include tangible assets such as facilities and offices, vehicles, stock,
machinery and specialized implements for the development of activities.
 15.Tenders

Smart fit is affiliated with a platform called https://enbogota.com.co/sitios-academias-

canchas-y-tiendas-deportivas/smart-fit-bacata-bogota and there are technicians,
technologists, professionals of any skill Whatever is needed at the Smart Fit
headquarters, they provide economical and safe services to improve the conditions of
our company. Smart Fit has to hire them with a specific salary like any other
employee and have all the benefits that govern the law.

16.Offers

Smart fit offers some offers to its clients such as: Low prices, promotions, job offers,
raffles, medical evaluations, gifts, incentives, healthy eating, featured events, monthly
bonuses.
 17.Service planning.

• Who are the company's clients?

- Smart fit clients are men, women from 14 years old to 70 years old
• What product or service do they buy?
- Our clients purchase the service of specific classes to improve and/or
increase their physical condition with great comfort and good condition
of the machinery to be used.
• What is the competitive advantage of my product or service?
- The advantage of Smart Fit is that it offers the service to the comfort of
people's pockets, it is also provided to them in a virtual, personalized
way.
 18. Performance of the service:

• The use and maintenance of the means necessary to provide the service, for
example: equipment and machines.
• The implementation of monitoring activities, for example: self-control, audits,
degree of customer satisfaction.
• Where necessary, the availability of work exercises, for example: applicable
instructions and formats.
• To provide a good service we want workers whose attitude towards customers
is good, by this we mean that they know how to behave, know how to speak in
front of the public, are friendly, who attract customers and who with their
attitude make customers feel good. customers.
• Smart fit will hire a nutritionist who will be in charge of studying each client's
situation, providing a personal service.
• Smart fit will hire a physiotherapist who will be in charge of giving massages
and rehabilitation classes. As you can see, we have chosen these people
because our needs are specific and the knowledge that each of these
graduates has perfectly matches.
 19 . Support processes.

They include all the activities necessary to provide support to the entity:

1. Human talent management

2. QA
3. Personnel management
4. Management of financial and accounting information
5. Logistics services management
6. Adquisition of goods and services
7. Infrastructure preparation
 20.Human
Management.
Have job profiles throughout the organization

Ensure that the skills of new employees are aligned with the company's culture and
values.

Have effective recruitment sources.

Have a staffing plan.

• Develop and maintain a talent attraction strategy.

• Interviews and surveys with managers.
• Gap analysis.
• Design and implement salary policies.
• Design and implement the program enjoy benefits
• Design and implement the recognition program.
• Salary administration, employees, job evaluation and design of salary bands.
• Workers' salary administration, focus on safety and productivity indicators.
• Monitoring of collective agreements.
• Adequate planning and effectiveness of collective business processes.
• Training
• Mentoring.
• Identification of key positions.
• Talent identification.
• Be up to date with compliance with your tax and Social Security obligations,
both on the workers' registration date and during the application of the
corresponding bonuses. Failure to pay said obligations on time during the
bonus period will result in the automatic loss of bonuses with respect to the
installments corresponding to periods not paid in, which will be considered as
consumed for the purposes of calculating the maximum bonus time.
• Not having been excluded from access to the benefits derived from the
application of employment programs for the commission of very serious non-
prescribed infractions.
 21.Evaluation Processes:

Smart fit tabulates the results of each test and generates graphic reports of the
physical evolution obtained by the member and trainer at a cardiovascular level,
flexibility, strength and jumpability, with the possibility of attaching the results
obtained to the member's email. Additionally, it can systematize anthropometry and
audiometry tests based on international protocols.

CODE:

VERSION:

DOOUMENT

Side Right

Homer

NNel Roana

TEST FORMULA RESULT OBSERVATION

somatotype

endo

meso

ecto

% of fat

Fat Weight
Lean Weight

MCA
LC.M
Waist hip
 22. Monitoring, control and evaluation

Smart fit monitors its instructors and affiliates and looks at the objectives they have to
improve their physical performance and the results will be seen through statistics that
are taken every three months since it is in the short, medium and long terms to see
what results they have obtained during that time and whether they have achieved the
objectives they had at the beginning of taking the results.

The broad benefits of Performance Evaluation are:

• Improve performance through feedback.

• Help determine salary increases and incentives based on perceived data.

• Worker location decisions.

• Indicates training and development needs.

• Guides decisions about specific career possibilities.

• Detects information inaccuracies.

• It may indicate errors in the design of the job.

• It can detect external factors influencing performance.

 23.Definition of management indicators.

The customer experience trend:

It has been proven that the key to building customer loyalty in a gym is to make their
experiences in it positive for their improvements, which helps to have tools in the
center that help and add value to the customer, as does the software for the gym.
Smart Fit gym. All gym processes, products and services must be oriented towards
clients and their needs to enrich your experience, but it is useless if these actions are
not measured. To do this, it is necessary to use performance indicators that tell us to
what extent clients are satisfied with our center, our service and our staff.

The vast majority of gym clients consume collective activities, compared to the rest of
the users who go to the Fitness room and other areas. Smart Fit analyzes this group
service in its latest ebook and offers a new perspective for sports centers to achieve
greater profitability in their centers with others through technology, stating that the
main motivation of users to attend directed activities is energy transmitted by training
in a group, followed by the need to interact with other people and have fun while
exercising. For these reasons, insist on the importance of digitizing the offer of
collective activities to maximize the profitability of the gym and make it easy for both
clients and to the instructor or coach.
 25.Control of changes to annexes.

The annex includes the plan of the premises :

 25.Formats

Smart fit manages these different formats, whether virtual or in-person, and this is
the page where the virtual contracts are located
https://www.smartfit.com.co/contratos .

• PEG: It is the most used and probably the best known. It is used for
photography work, because it is the one that can capture the most colors.
• One of its main advantages is that you can reduce the size of the image
without affecting its quality. Despite these advantages, the JPEG format is
not highly recommended for illustrations and graphics.
• GIF: It is a very specific format, which works very well for certain types of
images. The GIF format allows transparencies, and also supports
animations. In fact, its main function is usually associated with animations
and moving images. It has fewer colors than the JPEG format, so it is more
appropriate for illustrations and graphics, although we should avoid it in
high-quality images.
• PNG: Use transparencies and graphics with higher quality. It is the most
used for websites, because it allows you to handle lighter photos, without
sacrificing image quality. Allows transparencies for work without
backgrounds. Illustrations and graphics.
• BMP: It is the typical bitmap. The image is formed from a template of pixels,
without losing quality at any time, so it is appropriate for saving images that
we later want to manipulate. It is true that the BMP format has a main
disadvantage, and that is that the files usually have very large sizes.
• TIF: It is capable of storing images in incomparable quality. This format uses
color depth from 1 to 32 bits, and it is also a very suitable format for images
that we are going to print. Its main drawback is that, like BMP, it generates
excessively large files.
 26.SWOT Matrix

STRENGTHS
OPPORTUNITIES
· The machines
· Perform training
are organized
staff to clients
· Flexible schedule
· Acquire machinery with
for clients
new technology
· Excellent
· Launch a brand
customer service
t-shirts, sportswear smart ft
· Qualified
· New trends for
personnel each
exercise like
develop the
(zumba,yoga,spinning,high low)
functions

WEAKNESSES THREATS

· New trainers · Tax increase

· Coaches without · New Entrepreneurs

recognition gyms

· Resistance to change · People exercise

outdoor
 27.Checklist

SUPE ACCEPT LOWE

RIOR ABLE R

1 Has OSH policies and objectives x

1. Introduction.........................................................................................4
General objective:....................................................................................5
Specific objectives:..................................................................................5
3.Definitions............................................................................................6
4. Generalities......................................................................................7
5. Brief description of the company.....................................................8
5.1. Mission and vision........................................................................8
5.2. Values...........................................................................................8
6. Smart fit functional organization chart............................................9
1 .Services provided in the reception area........................................11
10 .Description of the positions of the sub areas.............................13
- CARDIO:............................................................................................14
• FREE WEIGHTS:...............................................................................14
PERSONAL TRAINING:.....................................................................14
• BOXING:............................................................................................14
• PILATES:............................................................................................14
• ABDOMEN:.......................................................................................15
• ZUMBA:.............................................................................................15
• AEROBICS:........................................................................................15
12. Strategic processes:....................................................................15
13. Quality Management..................................................................18
15.Tenders.............................................................................................20
16.Offers................................................................................................20
17.Service planning...............................................................................21
18. Performance of the service:.............................................................22
19 . Support processes...........................................................................23
21.Evaluation Processes:.......................................................................25
22. Monitoring, control and evaluation.................................................26
23.Definition of management indicators...............................................27
 27.Checklist

The customer experience trend:.............................................................27

25.Formats.............................................................................................29
2
coexistence

CATEGORIES

TO SUPERIOR

b ACCEPTABLE
AND

c LOWER