BLK - 108, # 06- 303, Mc Nair Road, Singapore -321108. Email: omkumar_1982@yahoo.co.

in Mobile: 94603847 OM KUMAR M

Objective Seeking a challenging career in banking & related software field with teamwork oriented environment. The organization that offers true professional development environment provides me with opportunities to update my knowledge and improve my skills to keep pace with challenging global trends. Personal Details Date of Birth : 02 November 1982 Languages Known: English and Tamil Educational Qualifications B.Sc (Bachelors in Information Technology) from Barathidasan University, Trichy, July 2004 WORK EXPERIENCE 1. TCS E-Serve Ltd , Chennai, TN Designation Period Product Client Dept Systems : : : : : : Senior Processing Officer May -2006 Nov - 2011 UK Credit Cards UK Cards Ops admin Cacs, Ecs & Filenet

2. Nittany Outsoursing Services, Chennai, TN Designation Period Product Client Designation : : : : : Associative Claim Processor Oct -2004 To April -2006 Medical Billing US Billing Senior Processing Officer

Job responsibilities include :

Handling Customer Queries, Issuing credit cards , Underwriting , Collections, Insurance, Financial Statements, Cod, Missing Payments, Cancels, Preparing invoice, Authorising Payments & Fraud Correspondence. Handling escalation mails & all type of queries and complaints from clients. Interacting with clients through Bi- weekly calls, which involve process discussion and issues. Collating MIS and send it to the team leader on weekly and monthly basis. Giving Feed back to the team on daily basis on the queries that has been solved the previous day. Providing clarifications on queries to front end and other dept at client level. Forming part of account set up, Query resolution, Fraud prevention, Verification of documents, processing till compliance.

Other responsibilities include: Co-ordinate with team members and business seniors in all Scenarios and clarify on functional understandings. Driving quality through daily defect tracking, weekly metrics and monthly business letters. Ensure all cases executed in time as per plan without deviation. Managing general administrative activities and being a helping hand to the managers. Adherence to SLA and stringent KPI monitoring & TAT. Adhering to all audits --- COPC, ISO, RCSA, ARR and PRR.

Key Achievements & Highlights: Appreciated by clients for excellent status of accounts after migration with lowest ever ageing and zero defects. Implemented several process changes, quality improvements and risk control measures. Won organizational level awards such as Zero Defective award. Internally changed the profile from maker lever to checker in Quick time. Strong oral & written communication skills. Ability to work under pressure and achieving the targets and turn around transactions quickly. Ability to grasp process concepts and products. Ability to handle high volumes with speed and accuracy & willingness to work late hours on high volume day. Contributing ideas for the idea campaign at process level in the unit. Have trained new members in all the process and have helped them in achieving their targets.

Computer Skills: Operating Systems: Windows 2000, NT, SOE( Standard operating environment),XP General Systems : MS- Office.

Soft Skills: I am energetic, confident, self- motivated and have the ability to enthuse others to contribute their best. I am open to new ideas and can adapt the changes fast. Ability to exercise independent thinking and balance judgements.

Training & Development:

Information security. Fraud awareness. Quality overview. Time management Service excellence. Anti money laundering and general compliance. Advanced Excel Basics of COB And RCSA. Communication skills.

Declaration: I hereby declare that the above informations give by me are true and complete to the best of my knowledge.

Date: Place: Singapore

Yours Faithfully (M.OMKUMAR)