STEP-BY-STEP INSTRUCTION:

1. Open a new Word document/file

2. The file name will be your STUDENT NUMBER only – no more, no less

3. Answer any two (2) questions IN YOUR OWN WORDS:

a. From memory
b. From your own notes, internet & other sources but paraphrase, i.e., re-written in your
own words

4. Your answers will be put through Turnitin, and any answer with more than 20% similarity will
be given an automatic ZERO, if plagiarism is proven.

5. Breaches of the above conditions will be considered an act of Academic Misconduct and
penalties will apply (as per the Assessment Policy and Student Misconduct Policy).

6. Upon completion, save your Word file/document, and submit through Moodle.

Choose any 2 questions (10 marks each):

Total Time: 40 minutes

1. ABC is a large manufacturer of handcrafted furniture in Colombo. The business is

headed by John, the General Manager. The company employs 30 skilled craftsmen
who would handcraft and assemble the furniture pieces. Adam is the supervisor of
these workers.

According to the unit, there are 3 different types of skills (conceptual, human and
technical). Explain IN YOUR OWN WORDS, the types of skills most required by (a)
John, (b) Adam and the (c) craftsmen.

2. A fast-food restaurant’s main business is the fast service of consistent quality foods
at a low price”. IN YOUR OWN WORDS, explain the importance of the
“effectiveness” and “efficiency” in meeting these goals.

[Your answer must be specific to fast-food restaurants]

3. Globally, Toyota sells their cheapest car models with legally minimum safety features
– in order to keep prices low and affordable. These models pose a bigger risk to both
occupants and pedestrians than the expensive Toyota models fitted with safety
features like multiple airbags, electronic stability control, rear camera, lane change
warning, etc. Toyota is one of the most profitable companies in the world.

Using the Toyota’s example, explain the differences between economic

responsibility, legally responsibility and ethic responsibility.

4. Pizza restaurants like Pizza Hut and Dominos are gaining popularity in Sri Lanka
especially with the young and middle-class.

Explain IN YOUR OWN WORDS, how each of the Task Environment (customers,
competitors, suppliers, and labour) can affect the success of these restaurants.

[Your answer must be specific to pizza restaurants]

End of Test