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Creating an Account
Step 2 Creating Contact
Step 3: Creating Queue:
Step 4: Creating and Configuring Assignment Rule:
Step 5: Creating Esclation Rule:
Creating Case using Manual method or by Phone call
Trying Solve the above case and updating the status of cases as well
Creating Case using WebtoCase Method:
Now see escalation rule applied or not, for that I'm changing the owner of case Siddhnat
Pratap Singh to Support Team