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Futwork Offer Letter - Yocket - Shpyari
Futwork Offer Letter - Yocket - Shpyari
Service Agreement
This service agreement (“Agreement”) is made on14-07-2023] (“Execution Date”) and shall be effective from
Wynaut Webventures Private Limited, a company incorporated under the Companies Act 2013, having its
registered office at F-2, C/6 Sector – 10, Vashi, Navi Mumbai 400703 India (“Futwork”), which expression shall
unless repugnant to the context or meaning thereof be deemed to include its successors in business and
assigns; AND
Arijit Adhikari
Name (“Service Provider”), which expression shall unless repugnant to the context or meaning thereof be
deemed to include his/her executors, legal heirs, successors and permitted assigns).
Futwork and the Service Provider shall hereby individually be referred to as a “Party” and collectively as
“Parties”.
WHEREAS:
A. Futwork is engaged in telecalling software and services under the name and style of “Futwork”
("Business”) and requires the Service Provider for rendering tele-calling services as stated in Annexure A.
B. Service Provider has represented that it has requisite skills for tele-calling and based on the
representations of the Service Provider, Futwork has therefore, agreed to appoint the Service Provider, for
providing the Services on the terms and conditions of this Agreement.
1. This Agreement shall be valid and continue for a period of 3 months from the Effective Date (“Term”). The
Term may be renewed by mutual consent of the Parties.
2. The Service Provider shall provide the services for[Shipyaari/Yocket Lead Qualification] as stated in
Annexure A and in compliance with the specifications given by Futwork (“Services”). The scope of Services
can be changed or amended by Futwork by giving a prior written intimation.
3. Futwork shall have the right to inspect and audit Service Provider’s records and work. If any error or
discrepancy are found during such audit/inspection it shall be promptly corrected by the Service Provider
and Futwork shall have the right to terminate this Agreement. Service Provider further agrees that any
Services which are not performed to the satisfaction of Futwork or fail to meet the requirements of
Futwork shall be re-performed or rectified by the Service Provider at its own cost and expense to the
satisfaction of Futwork.
4. In consideration of the Services to be rendered hereunder, Futwork shall pay the Service Provider
undisputed fees as stated in Annexure B (“Fees”). Fees shall be inclusive of applicable taxes. Futwork may
deduct withholding tax from the Fees under any applicable laws. Other than the Fees due under this
Agreement, Futwork shall not be obligated to make any further payment to the Service Provider.
5. The Service Provider shall carry out its duties and obligations under this Agreement in a timely and diligent
manner with expertise, with the highest professional standards and ethical business practices and shall
execute and discharge the Services to the entire satisfaction of Futwork in accordance with the direction
and specific instructions as may be issued by Futwork from time to time.
Zoho Sign Document ID: DF99DCC2D-LARNPYDGF4ZFUCSRNQL1GS-HQTSVAZ7YVEQN7WADVQU
obligations continues for a period in excess of [∙] calendar days, either Party shall have the right to
terminate this Agreement upon [∙] calendar days’ prior written notice to the other Party.
17. This Agreement shall be governed by and construed in accordance with the laws of India. The courts at
Mumbai, India shall have exclusive jurisdiction with regard to the subject matter of this Agreement.
18. Nothing contained herein shall be construed as creating any relation of principal-agent,
employee-employer between the Parties. Each Party shall be solely responsible for all matters relating to
its employees, agents, subsidiaries and subcontractors including any tax or labour requirements.
19. The terms and provisions of this Agreement that by their nature and content are intended to survive the
performance hereof by any or all Parties hereto shall so survive the completion and termination of this
Agreement.
20. This Agreement shall supersede all prior agreements, whether oral or written between the Parties on the
subject matter of this Agreement.
21. The Services to be performed by the Service Provider hereunder are personal in nature, and Futwork has
engaged the Service Provider as a result of the Service Provider’s expertise relating to such Services.
Service Provider, therefore, agrees that he will not assign, sub contract, sell, transfer, delegate or otherwise
dispose of this Agreement or any right, duty or obligation under this Agreement without Futwork’s prior
written consent. Nothing in this Agreement shall prevent the assignment by Futwork of this Agreement or
any right, duty or obligation hereunder to any third party.
22. No amendment or variation of this Agreement shall be binding and effective on any Party unless such
variation or amendment is in writing and duly signed by all the Parties.
23. A failure or delay in exercising any right, power or privilege in respect of this Agreement will not be
presumed to operate as a waiver, and a single or partial exercise of any right, power or privilege will not be
presumed to preclude any subsequent or further exercise, of that right, power or privilege or the exercise
of any other right, power or privilege.
24. If any provision in this Agreement shall be held to be illegal, invalid or unenforceable, in whole or in part,
under any enactment or rule of law or otherwise, such provision (or part) shall to that extent be deemed
not to form part of this Agreement but the legality, validity and enforceability of the remainder of this
Agreement shall not be affected.
25. Any notice/s to be given under this Agreement shall be in writing and may be served by either Party to
each other through registered post or recorded delivery mail at the above addresses stated in this
Agreement.
26. This Agreement is being executed in two counterparts, and each of which shall be deemed to be an
original for all purposes and when both taken together shall constitute one and the same instrument.
● You would be eligible for pay on daily achievement of talktime and targets
● You are required to qualify the mock call and do the calls daily to be eligible for the payout
● For any days where you are not able to reach the target due to the issue at Futwork’s end such as you
are stuck in IQC or QC, unavailability of leads or project paused you will be eligible for your base pay
for those days
● However if you are not able to achieve your target due to some reason on particular day you will be
marked Absent for that day and you will not be eligible for the base for for such days
● If you do not pass the mock call after the training session,your contract will be terminated.
If you are short by 10-20 call attempts to your target, you will be given grace period of next day where
you can cover the deficit by making additional call attempts
● You an apply for additional leaves if required, however you will have to apply for the leave in advance,
please note these leaves are not paid leaves
Zoho Sign Document ID: DF99DCC2D-LARNPYDGF4ZFUCSRNQL1GS-HQTSVAZ7YVEQN7WADVQU
The earning structure consists of fixed payments and a performance linked bonus.
Details of the same are covered in the table below:
COMPONENT AMOUNT
Daily Target
1. Login Time - 9 Hours Shift
2. Your target will be to attempt 300 to 350 calls overall and achieve a talktime of 250 mins (Targets may
change as per process connectivity and you will be notified via your Team Leader)
3. Your productivity will be calculated on the basis of your attempts and minutes, your target is to achieve
the number of mins and attempts that are assigned to you by your TL
4. Failure to achieve your target will result in you being marked absent for the day and you will not be
eligible for pay when you’re marked absent
Zoho Sign Document ID: DF99DCC2D-LARNPYDGF4ZFUCSRNQL1GS-HQTSVAZ7YVEQN7WADVQU
General Terms:
Tele-calling Terms:
● You will complete your tele-calling targets to the best of your abilities
● You will strive to collect data properly on calls and ensure you follow the call scripts
● You will inform the manager of any errors or lapses in performance immediately and proactively
● We have a Zero Tolerance Policy towards any cheating, malpractice and unprofessional activities
including but not limited to:
○ Dragging phone calls deliberately
○ Speaking rudely or abusively to customers
○ Deliberately marking wrong outcomes or incorrect dataAttempting to cheat the system or
your manager
○ Stealing data, using information for personal gains, trying to forge relationships with
customers outside of your job duties
Training Terms:
● You will be required to attend all the days of training and clear the required Graduate Mock Call
● You would be required to keep your camera on and be completely available to attend the training
session
Calling Terms:
● You are required to be available for calling for 9 hours per day (including breaks) as well as attending
the training session (whenever applicable) between 9am - 9pm
● Shift days would be 6 days a week in a roster format. Your weekly leaves would be managed by the
Team Leader and you’re expected to adhere to the same
● You are required to attend additional training sessions held by your Team Leader
● You will be allowed a maximum of 2 leaves per months
Zoho Sign Document ID: DF99DCC2D-LARNPYDGF4ZFUCSRNQL1GS-HQTSVAZ7YVEQN7WADVQU
BY BY: SADHVI
NAME: Jash Shah DATE:
DESIGNATION: TEAM LEAD - ONBOARDING