CURRICULUM VITAE

PERSONAL :

Name : DOAN VAN PHUONG

( Đoà n Vă n Phương)

Date of Birth : January 31st 1978

Place of Birth : Da Nang
Material Status : Single
Nationality : Vietnamese

Contacted Address : 218/4 Dong Da St., Hai Chau Dist.

Da Nang City. Viet Nam
Tel : 0236-3863045 / 0935 07 47 07

Email : benjaminphuongdv@gmail.com

Languages : Vietnamese : Speaking, Reading, Writing

English : Speaking, Reading, Writing
Computer : Proficiency together with Opera, Micros, Cadena, SCM, and Smile

EMPLOYMENT HISTORY :

From Feb. 2020 until now Central Capital Group

An Bang ward ,Hoi An
Tel : 0235 2 208 888
www.hoian.thefestaresorts.com
Owner Cluster GM cum F&B supporter

Scope of works In Hotel:

 Assisting Boards of Management in overall day to day operations of the department when
on duty.
 Support and make plane for schedule of manager
  Issue purchasing process
 Monthly and yearly report of budgets and expense
 Deal with guest problems and/or complaints, and rectifying the situation.

 Responsible for receiving, escorting all VIP’s and ensuring that they feel comfortable.

 Closely working with Reservations, & Sales to ensure the promotions and upcoming
activities are passed on.

 Ensure and oversee that the each Department procedures/duties are completed on time
and are procedurally correct.

 Responsible for ensuring clear and constant communication lines are kept with all staff
and hotel department.

 Training, implementation of guest experiences, follow and monitor the standard

operating procedures of entire each Department.

 Oversee the daily movement overall hotel operation and activities.

 Planning of improvement in operation, especially in the aspects of developing better

service standards, increasing revenue and reducing costs.

Scope of works In F&B:

Support F&B Operation Team of Citadines The PEARL HOI AN & The Aurai Cam Ranh Bay
resort

 Operational and P&L responsibility for F&B Operations.

 Responsible in achieving in Financial Budget set by management by maximizing revenue,

minimizing cost and increase productivity

 Prepare and monitor annual budget, revenue goals and the expenses for the F&B
operation as well as generates various business volume forecasts.

 Plan, develop and implement marketing and promotion strategies to achieve budgeted
targets

 Proactive and resourceful in the analysis of market trends, changing needs and
expectation of customers in terms of food quality and services

 Monitor system and process to ensure that resources are used effectively; this includes
minimizing wastages

 Develop, recommend and advise the management on any areas of improvement in

processes and strategies

 Responsible for the manpower planning and staffing for the F&B Operations.

 Identifying the staff strength and weakness, grooming the staff for the next level.

 Effective business planning according to the SOP

 Successful in handling HR responsible within the department.

  Administering of inventory control procedures and end of the month inventory.

 Creation and updating of menus.

 Review and analyze various financial results to monitor overall F&B performance and
implement corrective action that may be required.

From Feb. 2018 to Jan. 2020
Citadines The PEARL HOI AN, a Festa Hotel & Resort
- Hoi An CITY
An Bang ward ,Hoi An
Tel : 0235 2 208 888
www.hoian.thefestaresorts.com
Pre Opening F&B Manager

From Feb. 2016 to Dec 2017 NUI THAN TAI HOT SPRING PARK
4 Stars Mountain resort at Danang city
Hoa Phu Commune-Hoa Vang Dist, Danang city
Tel : 0236 3 687 777
www.nuithantai.vn
Pre Opening Director of F&B

From May,2015 to January 2016 MELIA DANANG RESORT

4 Stars resort at Danang city
Hoa Hai-Ngu Hanh Son Dist, Danang
Tel : 0511 3929888
www.meliadanang.com
Opening F&B Executive

From December 2014 to May ,2015
French Village –Bana Hills Mountain resort Managed
by Accor
4 Stars Hotel at Danang city
Hoa Ninh-Hoa Vang Dist, Danang
Tel : 0236 3919999
www.mercure-danang-banahills-french-village.com
Opening F&B Executive

From Oct,2012 to December,2014 SANDY BEACH DANANG RESORT Managed by Centara

4 Stars resort at Danang city
255 Huyen Tran Cong Chua-Ngu Hanh Son Dist, Danang
Tel : 0511 3836 216
www.centarahotelsresorts.com/cdv
Assistant F&B Manager fully in-charge

From Oct,2010 to Sep,2012 DUC LONG GIA LAI – DUNG QUAT Hotel
4 Stars hotel at Quang ngai Province
Binh Chanh ward , Bình Sơn town ,Quang ngã i Province – Viet nam
Tel : 055 – 3630888
 www.dlgl-dungquathotel.com.vn
Opening Deputy Hotel Manager cum F&B Manager

From Nov,2008 to Sep,2010 ADEN SERVICES MT COMPANY ,DUNG QUAT,QUANG NGAI

Binh Tri ward, Binh Son town , Quang Ngai Province – Viet Nam
Tel : (055) 3616196
www.adenservices.com
Opening F&B Manager

From Aug,2007 to Oct,2008 PARK VIEW HOTEL

09 Ngo Quyen st, Hue City- Vietnam
Tel : (054 ) 823278
www.parkviewhotelhue.com
Opening F&B Manager
4 Stars International Hotel at Hue City

From June,2005 to June,2007 SANDY BEACH NON NUOC-DA NANG RESORT

255 Ho Xuan Huong St, Dist Ngu Hanh Son, Danang city - Vietnam
Food and Beverage Service Supervisor
The 4 stars International Resort at Da Nang city,

PERSONAL STRENGTH

 Well organized and efficient.

 Motivated team leader.
 Committed to customer satisfaction
 Good event planner
 Well Public relation
 Knowledge Office Computer
BRIEF DESCRIPTION ABOUT MYSELF.
 Hardworking
 High pressure in working
 Careful, patient
 Active & creative
 Friendly & easy to adapt to new environment working
 Dynamic, fast learning, initiative, well-organized, detail and accuracy oriented, high
adaptability and high sense of responsibility
 Strong focus on operations, guest service and food quality

 Well-versed with budgets and financials, as well as excellent operational knowledge

in Food & Beverage industry

 Good Knowledge of Kitchen Hygiene /Sanitation

 Possess creativity and flair to meet and exceed guests’ expectations

 Strong leadership and interpersonal skills