Paradise Complex (Pvt) Ltd

STANDARD OPERATING PROCEDURES (SOP)

HR & ADMIN OFFICE SOP No. : 08

December 6, 2015 SOP Title: Sales Manager (Boutique) Responsibilities
Report to: GM & AGM

Mr. ____________________
R/o ______________________
_________________________

Purpose:

Establish and improve the reputation of the Paradise Complex (PVT) Ltd. Banquet Business by
offering a very personalized style of service as per the Paradise Complex operating procedures.
Responsible to meet, make introduction and ensure that all arrangement and requirements are
gathered with the function host prior to function. Read and analyze Banquet event order (BEO),
Banquet Event Décor (Stages), Function Plan (FP) in order to gather guests requirements,
determine proper set up, buffet, audio visuals, time line and also give attention to any special
guest needs.

Work Schedule- Normal working hours for you as a Sales Manager (Boutique) or considered to
be 02:00 PM to 10:00 PM 06 days per week (minimum) or as directed by AGM & GM.
Note: You are directly under the supervision of AGM & GM, you are bound to obey AGM & GM
directions according to the requirement of work and AGM & GM is responsible for your work
efficiency according to SOP.

Personality Attributes

a). Pleasant personality- The Sales Manager (Boutique) should have a good presentation of
one’s own self when interacting with guests. This reflects the quality of service and
standards in Paradise Complex, Sales Manager (Boutique) must be able to recite from
memory the vision and mission statement of the Paradise Complex.

b). Welcome to Guests- Sales Manager (Boutique) is expected to stand up by their work
places, welcome the guests with smile at least from ten feet distance and prepared to
identify themselves, guests are greeted warmly.

c). Setting of the guests- offer choice of setting, chairs setting are adjusted to the No’s of
guests, ask guests name to acknowledge them, and used guest name at least twice during
conversation, you should have a warm smile and polite attitude, always start to wrote on
Tentative Booking Form with pen.

d). Personal Hygiene- The Sales Manager (Boutique) should have healthy skin, clean hair,
eyes, teeth, nose, nails and fingers etc, employees wear clean and proper dress including
proper skaaf/Hijab & name tags.

________________
Mr.
e). Eye for detail- The Sales Manager (Boutique) possess power of critical observation to make
a flawless Halls & Marquee and keen sense to inspect Halls & Marquee for perfection and
convincing of the guests, have a patient and good hand – Eye coordination.

f). Cooperation- The Sales Manager (Boutique) must cooperate with staff of other
departments for team work and more efficiency.

g). Adaptability- The Sales Manager (Boutique) should be able to adapt new ideas and accept
changing situations willingly.

h). Tactful and diplomatic- The Sales Manager (Boutique) have to handle guest requests and
complaints. The guests are fussy and can make unusual requests. The Sales Manager
(Boutique) has to be tactful and diplomatic to handle these requests.

i) Right attitude- The Sales Manager (Boutique) should have a right attitude which displays
an even temper, courtesy and good humor and optimistic in nature, in all other ways
ensure that your conduct is beyond reproach.

j) Calm Behavior- The Sales Manager (Boutique) should be able to handle situations with
composed personality, humbleness and politeness.

k) Courteous- The Sales Manager (Boutique) should be courteous to both guests and
colleagues, communicates and personally attends to VIP guests, during function and must
cooperate with staff of other departments for team work and more efficiency.

l) Punctuality & Honesty- The Sales Manager (Boutique) should be punctual & honest,
honored the guests & colleagues during working hours, as this reflects in his sincerity.

m) Good memory- Should have good memory to remember staff likes, dislikes, needs and
wishes of guests and especially repeated guests.

n) Satisfaction of guests- Sales Manager (Boutique) should be motivated, potential guests,

satisfied about your services. Who are afraid to become clients, Satisfaction of guests is
essential for Sales Manager (Boutique).

o) Mistakes- The Sales Manager (Boutique) is to strive to avoid the temptation to cover-up
staff mistakes. Problem covered up are not solved and likely will arise again in a worst
form. Problem arising from mistake should be faced securely and honesty. Nobody will be
punished for honest / bonafide mistakes. But nobody should make / repeat the same
mistake twice, and give full attention on personal development, discipline, growth and do
corrective action on mistakes.

Essential Duties (Relationship with the Guests & Public)

(Must be act upon according to the special directions from the Directors)

1. The sale staff member are expected to stand up by their work places, welcome the guests
with smile, Say Assalam-e-Alikum, Offer choice of sitting, entertain the guest with water,
tea or cold drink. After that start to fill tentative booking form, and also start introduction
of all businesses of paradise complex including menu, stage, parlor, studio, boutique.

________________
Mr.
2. Ask guest name to acknowledge them, function date, contact no. & address for future
record and regular connection.
3. Office boy, security staff, and any other member of Paradise Complex except sales staff are
not allowed to visit alongwith the customer to Hakum Hall, Anabia Hall, Marquee, Studio,
Parlor, Boutique etc.
4. Sales office furniture and equipments must be used with care, kept the glass, chair, tables,
sofas, floor, washrooms, dust bins neat & clean and maintained in good working order.
Damage or loss caused by the negligence of the staff must be paid by them.
5. Thanks the guests by name at the time of departure and say bid farewell (Allah Hafiz or
goodbye) to all the members of coming party or guests at the door of the sales office.
6. When assisting the guests, ensure ladies first and always say “hope to see you again”
7. Sales office of the Paradise Complex are to be neat & tidy all the times including the toilets,
which are to be clean, supplied with water and functioning and well lit.
8. Staff tables should be cleared at the end of the day, with all account books and other
documents stored neatly in their proper place.
9. Please complete your daily diary, daily activity report, daily event sheets, daily expenses
report and daily business report, Inspection will be taken any time by Directors, DMD, GM
& AGM.
10. Preparation of Sales Promotions, Mailings & Telemarketing to new/ previous clients to
inquire about possible future bookings. Please get confirmation after e-mail, Whatsapp &
Viber from customers and remain in touch continuously for future booking and maintain
record of all customers who contact with you on telephone or through internet.
11. Sales office staff male wear tie and use perfume and ladies sales staff use sakkaf / hijab in
proper way during working hours.
12. As a sales manager your prior duty to take full interest in his job with commitment &
business attitude. Halls visits are necessary & sole responsibility of Sales Manager.

ESSENTIAL OBLIGATIONS AS SALES MANAGER (BOUTIQUE)

1. As a Boutique designer you are involved in the design of stages or renovation of internals
spaces of Halls & Marquee, including structural alternations of stages materials, furnishing,
fixtures, fittings, lighting and colour schemes according to themes of the booked stages.
Your job is combines the efficient and functional use of space with an understanding of
aesthetics.

2. Understanding client’s requirements, orders, needs, and the needs of the people using
Boutique developing design concepts in consultation with the clients and establishing the
final briefs.

3. Researching and gathering information and photographs relating to the stages.

4. Producing “samples” or “mood” boards for presentation to clients.

5. Sourcing products, e.g. fittings, furniture’s, lightings, finishes, decoration & dressing and
providing samples for clients.

6. Preparing detailed working drawings, designs, plans, models and schemes, often using
computer-aided design (CAD, Adobe, 3D, animations) software.

________________
Mr.
7. Developing initials ideas and acquiring key information about potential Stages, discussing
requirements in detail with clients (the brief) and setting Stages schedules.

8. Considering material and costs according to set budgets and negotiating stages fees.

9. Conducting feasibility study for ordering stages.

10. Surveying of Halls & Marquee accordingly to size and requirements of stages.

11. Working in team with other designer, operational manager and subordinate workers.

12. Supervising the team work at design stage site.

13. Identifying the mistakes of the subordinates and guide them for corrective action.

14. After completions of stage work sign check list introduced by HR & Admin Office and
determine areas in which your operation requiring corrective action, record corrective
action, taken and keeps complete record in a note book for future reference, and submit
this stage check list in Hr & Admin Office before one hour of starting the function.

15. Indentifying new business and selling services to potential clients.

16. Keeping up to date with new developments in the stages design industry.

17. Act as a Sales Manager & Event Planner for the clients throughout the preparing of
ordering stages.

18. Coordinating the design at site and event managing the workers team.

19. You are bound to fulfill the ordering requirements of the clients including clients themes,
stage no. stage requirement e.g. wooden or normal, stage size, stage colour combination,
stage entrance, stage cloths, and stage flowers.

20.

 Completes store operational requirements by scheduling and assigning employees; following

up on work results.
 Maintains store staff by recruiting, selecting, orienting, and training employees.
 Maintains store staff job results by coaching, counseling, and disciplining employees; planning,
monitoring, and appraising job results.
 Achieves financial objectives by preparing an annual budget; scheduling expenditures;
analyzing variances; initiating corrective actions.
 Identifies current and future customer requirements by establishing rapport with potential and
actual customers and other persons in a position to understand service requirements.
 Ensures availability of merchandise and services by approving contracts; maintaining
inventories.
 Formulates pricing policies by reviewing merchandising activities; determining additional
needed sales promotion; authorizing clearance sales; studying trends.
 Markets merchandise by studying advertising, sales promotion, and display plans; analyzing
operating and financial statements for profitability ratios.
 Secures merchandise by implementing security systems and measures.
 Protects employees and customers by providing a safe and clean store environment.
 Maintains the stability and reputation of the store by complying with legal requirements.
 Determines marketing strategy changes by reviewing operating and financial statements and
departmental sales records.
 Maintains professional and technical knowledge by attending educational workshops;
reviewing professional publications; establishing personal networks; participating in
professional societies.
 Maintains operations by initiating, coordinating, and enforcing program, operational, and
personnel policies and procedures.
 Contributes to team effort by accomplishing related results as needed.
 Retail managers ensure promotions are run accurately and to the company's standards. They
make sure that staff are all working towards the target for the day and that excellent
customer care standards are met at all times.
 Depending on the size of the store, and company structure, retail managers may also be
required to deal with customer service, finance, human resources, information technology,
logistics, marketing, managing and motivating a team to increase sales and ensure efficiency,
managing stock levels and making key decisions about stock control, analyzing sales figures
and forecasting future sales, analyzing and interpreting trends to facilitate planning
 using information technology to record sales figures, for data analysis and forward planning;
 dealing with staffing issues such as interviewing potential staff, conducting appraisals and
performance reviews, as well as providing or organising training and development;
 ensuring standards for quality, customer service and health and safety are met;
 resolving health and safety, legal and security issues;
 responding to customer complaints and comments;
 organising special promotions, displays and events;
 attending and chairing meetings;
 updating colleagues on business performance, new initiatives and other pertinent issues;
 touring the sales floor regularly, talking to colleagues and customers and identifying or
resolving urgent issues;
 maintaining awareness of market trends in the retail industry, understanding forthcoming
customer initiatives and monitoring what local competitors are doing;
 initiating changes to improve the business, e.g. revising opening hours to ensure the store can
compete effectively in the local market;
 promoting the organisation locally by liaising with local schools, newspapers and the
community in general;
 dealing with sales, as and when required.
 Consistently creates a welcoming environment for the client, focusing on the fun factor, the
girlfriend experience with equal focus in driving top line sales.
 Meets personal goals while maintaining a strong floor presence and control.
 Forecast/reforecasts business, setting stretch goals to ensure Units per Transaction, Average
Dollar Sale, Sales per Hour, Sampling and newness goals are achieved.
 Models the Sales Leader role, observing Beauty Ambassadors’ interactions with clients,
performing hourly reads and diagnosing opportunities to increase units per transaction,
average dollar sale and sales per hour. Coaches in the moment and holds team accountable.
 Observes Assistant Boutique Managers in the role of Sales Leader, diagnosing learning
opportunities and coaching accordingly.
 Ensures Beauty Ambassadors consistently utilize company tools and resources, building a
client based business and following up accordingly.
 Identifies opportunities to drive traffic into store through community outreach, sampling and
newness launches.
 Ensures merchandising/display/marketing standards are maintained and that store is
consistently replenished.
 Ensures consistent standards of cleanliness, maintenance and organization.
 Communicates with District Manager inventory levels, markdowns and trends.
 Establishes and maintains a safe work environment and ensures ongoing training and
awareness.
 Consistently utilizes policies/procedures and additional company resources to ensure
compliance.
 Prioritizes plans and adjusts schedules and agendas to ensure all business goals are achieved.
 Consistently reviews payroll, thinking forward to ensure appropriate staffing levels during peak
traffic.
 Manages supply levels, cash control and other expenses.
 Reviews P&L monthly with District Manager, identifies opportunities to reduce overhead and
increase contribution.
 Consistently force-ranks Beauty Ambassadors, diagnosing training needs, providing on-going
training opportunities as needed.
 Actively networks, recruits and interviews to ensure applicant pipeline is full to ensure open
positions are filled within two weeks.
 Hires to the needs of the business, utilizing behavioral based interviewing to assess talent,
selecting high quality, high performing teams.
 Establishes clear expectations, shows people the way and provides direction, support and on-
going feedback.
 Ensures employees are trained in bare Selling, client selling, skin care, product knowledge, the
make-under process as well as operational systems/standards.
 Leverages the strengths of management team and creates action plans to ensure Assistant
Boutique Manager and Key holder are able to assume greater responsibility.
 Manages and assesses performance through consistent feedback and documentation of
performance, coaching and creating developmental plans/performance appraisals.
 Creates and ensures an environment where all employees are treated fairly and respectfully.
 Proven ability to inspire, manage staff to exceed sales goals while maintaining payroll budgets.
 Ability to network, recruit, select talent, create teams and train/develop/retain great people.
 Ability to speak to the business, reforecast sales and drive top line sales through effective floor
leadership, coaching and accountability.
 Ability to effectively communicate, organize and lead.
 Ability to motivate, inspire and influence others through actions and examples.
 Ability to achieve results both independently and through others by fostering a spirit of
teamwork and cooperation.
 Ability to identify problems and root cause and take the appropriate action to improve
performance.
 Ability to multi-task and build relationships.
 Flexibility and the ability to handle change in a positive manner.
 Ability to work opening shift on Mondays and have open flexibility to work during peak traffic
times. Must work a minimum of two closing shifts and three weekends each calendar month.
 Able to lift, push and pull up to 50 pounds.
 Able to stand on your feet for up to 8 hours.
 Manage and develop sales associates:
 Motivate and support the sales staff in the selling of Marina B jewelry, offering guidance and
assistance, as needed to support and help close sales.
 Partner with the Director of Sales to identify training needs and coaching opportunities for the
sales associates.
 Supervise and regularly coach sales associates with respect to their personal appearance,
professionalism, level of product knowledge and client service.
 Create monthly schedules to ensure appropriate coverage including holidays.
 Develop business and achieve sales goals:
 Drive personal and associate sales to exceed the sales plan. Work with associates to ensure
quality and meaningful outreach with direct mail, email and messaging
 Offer feedback and partner with the Director of Sales to create and implement action plans to
maximize business opportunities.
 Develop a strong understanding and knowledge of brand and all jewelry. Use product
knowledge as selling tool to build credibility with clients and close sales.
 Participate in networking activities including client events.


 Ensure exceptional client experiences:
 Consistently provide an outstanding client experience by maintaining the highest degree of
courtesy and professionalism.
 Assist clients with service and repairs, always demonstrating the same level of high customer
service. Work closely with Manager of Production/Inventory to ensure all repairs and special
orders are delivered in a timely basis.
 Model luxury experience behavior and maintain a regular presence on the floor.
 Manage Operations:
 Responsible for all operations of the boutique, including housekeeping, inventory
management and organization, restocking of supplies, etc.
 Ensure boutique maintains highest visual standards with daily maintenance of the cases and
under stock organization.
 Daily set up and break down of boutique for opening/closing, as needed.
 Assist with memo transfers from boutique to wholesale accounts.
 Come join our growing team, we are seeking a dynamic, sales-driven, Boutique Manager to
join our boutique in the White Plains location!
 Execute the strategy to achieve the sales and profitability targets
 Manage the boutique inventory; ensure appropriate levels to meet the needs of the business
by placing orders according to delivery plan, checking in deliveries, and avoiding out of stocks
 Organize monthly team meetings including management team meetings to align team on
targets and priorities
 Establish plans and allocate the daily tasks to team members and ensure appropriate staff
coverage based on sales forecast
 Assist in analysis of sales reports and data to determine the needs of the business and set
business strategies with Regional and District Managers
 Ensure a safe work environment reporting all incidents/hazards to appropriate business
partners
 Collaborate with Regional and District Managers to identify marketing opportunities to
support sales and promotions
 Comply with all Boutique policies and procedures; ensuring all cash management procedures
are properly followed
 Build and maintain good communication with all members of corporate offices, mall offices
and other partner stores
 Implement and maintain all merchandising directives; partnering with the Regional Manager
and District Manager to ensure execution of effective merchandising strategies
 Ensure a seamless and consistent customer experience from customer reception to check out
including informative product tastings for all customers
 Respond appropriately to customer complaints resolving the problem quickly and effectively
 Proactively ensure accuracy of customer database and utilize information to increase sales and
customer contact
 Recruit, manage and motivate a high performing team of Boutique Coffee Specialists (Sales
Associates), Boutique Team Leaders, and Assistant Boutique Manager
 Continuously inspire staff to drive assigned sales and productivity goals and deliver results
 Support the development of associates’ sales techniques, ensuring the team is knowledgeable
about all products and quality standards
 Resolve all human resources issues in a timely and effective manner, partnering with HR when
necessary
 Ensure integrity of payroll and the payroll process
 Ensure uniform standards are reflective of the brand image and adhered to at all times
 Comply with all applicable State and Federal Employment laws and guidelines
 Ideal candidate must be a seasoned Luxury Retail Managerwith a strong focus on driving sales,
delivering refined customer service and demonstrating strong clientelling skills.
 Ability to build revenue, manage back-office operations and supervise selling professionals.
 Develop the strategies and plans to achieve sales results through clientelling, superior
customer service, events, partnering and traffic generating actions.
 Ensure a consistent, quality store experience for customers.
 Think strategically and drive the business to company standards.
 Prioritize, plan, delegate, administrate and adapt to business needs.
 Maximize inventory, cash control and loss prevention techniques.
 Experience in selling time pieces is a big plus
 Promote and drive sales of the Montblanc brand in a high paced environment. Must have
knowledge of local market.
 Achieve sales budget and diversification targets
 Recruit, develop, and retain sales associates
 Maximize sales potential by coaching sales associate behaviors on the sales floor and in the
back room
 Develop and review sales associate performance goals
 Create annual business plans
 Provide the highest levels of customer service to stimulate sales growth
 P & L management including monitoring and controlling boutique business expenses to
improve results; manage controllable expenses
 Manage operational execution (Policy and Procedure)
 Ensure Loss Prevention policies and practices are being followed
 Responsible for ensuring the achievement of sales targets for the boutique.
 Manage employees to optimize personal and Boutique performance and development.
 Train and support boutique staff to achieve company set goals including sales and operational
compliance with policies and procedures.
 Project and produce the sales and product mix as defined in the marketing plan developed
with Piaget Management team.
 Create and manage events in the Boutique that will develop new clients, drive sales, and
enhance the Piaget presence in the marketplace.
 Manage and develop customer relationships and the customer database system.
 Enhance quality and maintain integrity of the Piaget image in the boutique’s market according
to international guidelines.
 Provide the highest level of customer service in all areas including after sales.
 Responsible for recruiting boutique staff.
 Update management through reporting mechanisms.
 A minimum of seven to ten years prior management experience and background in luxury
product selling is required, preference given to jewelry and watch experience.
 Ability to motivate, cultivate and develop team as per Piaget’s image.
 Excellent interpersonal, communication, organizational and problem solving skills are required.
 Computer proficiency in Microsoft is required; knowledge of SAP is a plus.
 Foreign languages and a college degree in a related area are preferred.
 Assist the Boutique Manager with all issues related to the management of the boutique.
Present the Store, Leadership as a cohesive management team with a unified message and
voice.
 Assist in the management of Watch and Jewelry Consultants in order to optimize boutique
performance.
 Assist in the training of boutique staff in order to achieve company goals including operational
performance.
 Assist in the recruiting process
 Contribute to achieving the financial targets for the boutique, including; sales, discount, and
inventory.
 Ensure the integrity of the Piaget brand in the boutique’s market according to international
guidelines.
 Provide necessary feedback to the Boutique Manager on inventory mix. Maintain inventory
controls.
 Assist in the creation and management of in-store and external events that will develop new
client opportunities, drive sales, and enhance Piaget’s presence in the marketplace.
 Provide the highest level of customer service in all areas of negotiation, client satisfaction and
post-sale service.
 Assist in the management and development of customer relationships and the customer
database system
 Help build strong partnerships with local charities, shopping venues, and key networking
sources.

Responsibilities as a Sales Manager (Boutique)

1. Entertainment of potential and existing customers.
2. Timely attend all the telephone calls using clear and professional language (Urdu &
English), and answer telephones using appropriate telephone etiquette (Say Assalam-e-
Alikum Paradise Complex).
3. Answer phone, direct to appropriate person and take messages (Note into daily dairy),
Completion of Customer Follow-up calls on a timely basis.
4. Assist with typing of the Banquet and Sales correspondence, i.e. answering mail,
confirming banquet available dates & arrangements, menus, Banquet event order (BEO),
Banquet Function Plan (FP), memos etc.

________________
Mr.
5. Promptly respond to all inquiries & introduce all businesses / services available in Paradise
complex (PVT) Ltd including Interior (Stages), Parlor, Studio, Boutique, etc.
6. Compose, publish and distribute Banquet event order (BEO) / Banquet Function Plan (FP)
to all department heads and personnel one week before the function date, who are
involved in servicing banquets function.
7. Work with management and other heads of departments at all times and assist in carrying
out special requirements and duties necessary in adding to the guests general comfort and
well being.
8. Distribute promptly to all departments about notice of any change in the Banquet event
order (BEO) & Banquet Function Plan (FP).
9. Prepare signage and menu items for all banquet events function.
10. Study requirements of all booked banquets and functions to familiarize and ascertain the
possibility of selling additional facilities, to produce extra revenue.
11. Sending Banquet event proposals to the guests and being in timely contact with them.
12. Call customers to remind about function before one week or before for cut-off dates,
remain in touch through telephone with customers till the date of function.
13. Develop and maintain positive working relationships with other departments to coordinate
and support the team to reach the common goals.
14. Ensure prompt responses for all enquiries through telephone, fax and emails.
15. Ensure that all the administrative documents are prepared for the Banquet Sales record &
Team.
16. Act as a liaison (link) between all related Banquet departments and host of the function.
17. Ensure orders and requisitions for the Catering and Banquet departments are completed.
18. Responsible to attend periodic sales meetings and circulate minutes of the meetings and
regular follow up's.
19. Respond and act upon any special requirement which function host had requested.
20. Maintaining the entire sales correspondence data base.
21. Maintain departmental reports and procedures.
22. Maintain all client information and folders.
23. Coordinate with Banquet operations on a timely basis to ensure complete customer
satisfaction.
24. Updating Daily sales Report (DSR) and revenue projection on a daily bases.
25. Update Catering and Banquets calendar on the Sales and Catering software / Planner.
26. Perform all duties as deemed necessary for the success of the department.
27. To assist in menu planning and pricing, timely analyses of foods & beverages prices in
relation to competition.
28. Be available to Banquet Staff at all times in case of emergency & Handle all Food &
Beverage inquiries and ensure timely follow up on the same business day.
29. Preparation of Sales Promotions, Mailings & Telemarketing to previous clients to inquire
about possible future bookings.
30. To confirm all details relative to group functions with meeting/banquet planners & Report
any deficiencies in equipment and facilities.
31. Supervision of daily paper flow including Proposals, and Function Contracts.
32. Maintenance of Banquets credit policies. Directly responsible for large function billings and
overseeing medium/small function billings with particular regard to accuracy and
timeliness & Evaluation forms must accompany all invoices.
33. Gather for large events, oversee for medium/small events, guaranteed attendance
numbers. They are required 3 business days in advance of functions.

________________
Mr.

34. Competitive analysis every three months by calling competition and gathering data such as
banquet functions, Interior booking, Saloon booking, Studio bookings, Boutique bookings
etc.
35. All other duties as directed by the Directors, MD, DMD, G.M or DGM.
36. Department meeting being held after 15 days. Directors, MD, DMD, G.M or DGM, Sales
Managers to be notified of meetings in timely.
37. Participation towards overall banquet halls maintenance and cleanliness to achieve
expatiations & Must have a complete knowledge of Fire Procedures.
38. For personal development and growth use internet facilities in proper way but you are not
allowed to use Face book, Mobil text messages, etc.
39. Fellow staff members are to be treated with the same degree of courtesy, politeness and
honesty with which you like to be treated.
40. Superior staffs are to be treated with respect and decorum. Every effort should be made by
subordinate staff to assist them in their work.

________________
Mr.
Sales Manager (Boutique)
Approved by Directors:

________________ ________________ ________________

Asad Abbas Fakhar Abbas Mukhtar Abbas

Issued By:

_________________________
DMD, HR & Admin
 UNDERTAKING

1. The employee namely Mr. ________________ Son of Mr._________________ agrees that

he will at all time faithfully, industriously and to the best of his skill, ability, experience and talent,
perform all of his duties required by my position in Paradise Complex (Pvt) Ltd).

2. In carrying out above mentioned these duties and responsibilities, I the employee shall
comply with all employer policies, procedures, rules and regulations, both written and oral has are
announced by the employer form time to time.

3. It is also understood and agreed by me that my assignments, duties and responsibilities

and reporting arrangements may be changed by the employer in its sole discretions without
causing termination of this (SOP) Standard Operating Procedures.

4. I the employee agree to return any property / facility / documents at the time of
termination. That, I will not undertake any outside business interest or activity without prior
consent of Director’s of Paradise Complex (Pvt) Ltd.

5. That I shall not disclose any information, documents, records, computer data or any
material relating to our business or affairs or any of our client / customer to any person not
authorize by the company.

6. Your usual place of work will be the Paradise Complex Pvt. Ltd. the company may require
the employee to travel to and work from another office/place. The employee may also be required
to work or travel or work to another city.

7. My offer of employment is conditional upon receipt of satisfactory references (e.g. proof of

qualification, satisfactory medical report, and experience certificate)

8. My employment is subject to a probationary period of up to three months. During this

period my performance and attitude at work will be monitor by the relevant authorities. In certain
circumstance the probationary period can be extended by the company. If my standard of
performance, attendance or conduct is unsatisfactorily during probation, I may be dismissed
during or at the end of the probationary period. If I successful, the authorities will be confirming
the employment at the end of the probation.

9. It is understood and agreed for me, that the first 90 days of the employment shall be
probationary period. During this period my performance and attitude at work will be monitored
and this period can be extended by the company.

10. That my normal working hour will be 08 hours. The company has a right to vary the
working hours, days and time to meet the needs of the organizations. The company will give the
employee reasonable notice of any changes in time, changing of time schedule is totally on
management discretion, any employee can be called up to work with or with notice in excess of
normal work hours.

11. Whether during or after working hours at the work place or else where I shall not conduct
yourself in a manner which may damage to the reputation or business of the company.

________________
Mr.
12. Like any employee I can be called up to work in any part of company where the company
has undertaking a job, like every employee is require to be punctual and regular in his attendance
and will not leave his place of work during working hours without notification to his superior.

13. If I involved in any loss of employer with bad intentions the employer is allowed to deduct
or received any amount equal to loss or from my regular salary.

14. That if I am involved in any illegal, unlawful and criminal activity the company will not be
responsible for my any illegal act & activity, employer is allowed to terminate me from
employment or lunching any legal action against me.

15. The company phones are only for the business activities, if I misuse the company phone for
any crime, unlawful and criminal activities or for threatening any person, the company will not be
responsible for my such type of illegal activity and employer is allowed to terminate me from the
employment and lunching any legal action against me.

16. If I terminate this SOP or employment I am bond to give written notice of 04 weeks to the
company, and company reserves the right to similarly terminate me without notice, at any time in
the event of misconduct, neglects of duty, breach of contract, breach of disciplinary rules, service
rules, SOP, breach of trust, carelessness, etc.

17. I assure that if directors made any change in my SOP, I accept this additional change and
act upon according to the directions of directors.

18. I assure that I shall abide honestly and sincerely by all staff & office rules of the company, I
carry out my responsibilities with care, diligence & thoroughness according to my jobs description
and the operations manual.

Deponent

________________
Mr.
NIC No: __________________