Paradise Complex (Pvt) Ltd

STANDARD OPERATING PROCEDURES (SOP)

HR & ADMIN OFFICE SOP No. : 11

January 16, 2016 SOP Title : Cleaning Supervisor Responsibilities
Report to : GM

Mr. ______________________
R/o ______________________
______________________

Purpose:

Establish and improve the reputation of the Paradise Complex (PVT) Ltd. Banquet Business
by offering a very personalized style of service as per the Paradise Complex operating
procedures. The banquet chef is responsible for the overall operations of the banquet
kitchen. The banquet chef is the commander of the kitchen, he coordinate the kitchen staff
and manage the preparation of meals. The chef is also the main planner with regard to the
menu items and responsible for creating the recipes. Chef is also responsible for all kitchen
functions including foods purchasing demand, preparation and maintenance of quality
standards, safety, sanitation and cleanliness.

Work Schedule- Normal working hours for you as a Kitchen Chef Kitchen or considered to
be 10:00 PM to 10:00 PM 06 days per week (minimum) or as directed by GM.

Note: You are directly under the supervision of GM, you are bound to obey GM directions
according to the requirement of work and GM is responsible for your work efficiency
according to SOP.
Personality Attributes
a). Pleasant personality- The Head chef of kitchen should have a good presentation of
one’s own self when interacting with guests, Kitchen Manager, vendors, suppliers &
Kitchen Staff.

b). Personal Hygiene- The Head chef of kitchen should have healthy skin, clean hair,
eyes, teeth, nose, nails and fingers etc, wear clean and proper dress.

c). Cooperation- The Head chef of kitchen must cooperate with staff of other
departments for team work and more efficiency.

d). Adaptability- The Head chef of kitchen should be able to adapt new ideas and
accept changing situations willingly.

e). Right attitude- The Head chef of kitchen should have a right attitude which displays
an even temper, courtesy and good humor and optimistic in nature, in all other
ways ensure that your conduct is beyond reproach.

Page 1 of 9
f). Calm Behavior- The Head chef of kitchen should be able to handle situations with
composed personality, humbleness and politeness.

g). Courteous- The Head chef of kitchen should be courteous to both with guests &
kitchen staff, communicates and personally attends to Vendors & Suppliers. During
Event order must cooperate with staff of other departments for team work and
more efficiency.

h). Punctuality & Honesty- The Head chef of kitchen should be punctual & honest,
honored the colleagues during working hours, as this reflects in his sincerity.

i). Good memory- Should have good memory to remember staff likes, dislikes, needs
and wishes of customers and especially repeated customers.

j). Mistakes- The Head chef of kitchen is to strive to avoid the temptation to cover-up
staff mistakes. Problem covered up are not solved and likely will arise again in a
worst form. Problem arising from mistake should be faced securely and honesty.
Nobody will be punished for honest / bonafide mistakes. But nobody should make /
repeat the same mistake twice, and give full attention on personal development,
discipline, growth and do corrective action on mistakes.

Responsibilities:
1. Supervise various cleaning activities included cleaning bathrooms, bathroom
fixtures, showers and tubs, and including washing floors, clearing kitchens,
vacuuming carpets, dusting, polishing and other cleaning-related activities in
accordance with instructions given by the GM.
2. Report any emergency maintenance problems to include toilets and water fixtures
to the GM
3. Report any broken items, accidents or injuries promptly to the GM.
3. Move couches, chairs and other furniture as needed.
4. Secure Halls & Marquee, including locking doors and windows, cleaning lights
fixtures, take care curtains & Halls decors, Report any security or safety violations to
the GM immediately.
6. Wear appropriate uniform and use protective equipment in accordance with the job
you are performing.
7. Supervise specific cleaning techniques of the company on time and motion, work
smarter, not harder.
8. Attend and participate in meeting as requested by the GM, Hall Supervisors,
Administration office.
9. Supervise to specified locations including offices, washrooms areas and stores
rooms and clean them according to requirement.
10. Communicate effectively with team members and others Departments Heads and
staff.
11. Perform other related duties as assigned.

Page 2 of 9
 ESSENTIAL OBLIGATIONS AS CLEANING SUPERVISOR

1. Supervise cleaning of Front Road, Main Gate, Main Gate & Entrance, Courtyard area
of Hakam Hall, Courtyard area of Anabia Hall, Courtyard area of Sales Office,
Courtyard area of Studio.
2. Supervise cleaning of Courtyard area of Mosque, Whole area of Boutique Street,
Main Parking Area, Main Parking area of Marquee, Marquee Bridal Room Area,
Front Area of HR office, Executive Office of Directors & Sales Office are Neat &
clean.
3. You have to monitor that all Toilets and seats are in good condition, seats not loose.
Toilets and tanks are free of spots, debris and stains, tiled areas are free of spots
and marks including main offices & Marquee.

4. Check Shower head, faucet and drain assemblies are free of spots. Bathrooms are
well ventilated. Towels are free of stains, hair and debris; neatly folded.

5. Check the area above the wall tile are free of dirt and mold. Clean bath mats are
provided. Waste bins are empty and in good condition, free of damage and stains.
Plumbing are in excellent working order, sink and bathtub drained properly, toilet
flushed properly. Water pressure is good in all faucets.

6. You have to check that all chrome / brass are polished and free of spots and stains.
Facial and toilet tissues are of ample supply. Chair, Table, Bow, Net, Napkins Covers
& Partitions are neat & clean. Stage, Stage Sofa & main Sofas, Sofa’s Covers are neat
& clean. Lounge & Lobbies are neat & clean.

7. You have to check that the bridal rooms of “Hakam Hall”, “Anabia Hall" &
“Marquee” are neat & clean. Entrance, Carpets & runners are neat & clean Stage &
Dance Floor is neat & clean.

8. You have to check that all cleaning staff wears clean & proper uniform. Hands are
washed properly & frequently at appropriate times. Refrigerator & freezer units are
neat & clean.

9. You have to check that no evidence of pest is present in all premises, Cloth, Cutlery
& Grocery Stores, Interior equipment Stores, Employee’s restrooms are operational
and clean.

10. You have to monitor that furnishings are well maintained, free of dust, scuffs and
markings of high quality. Floors are free of spots, stains and debris. Flooring is in
excellent state of repair, not worn in appearance.

Page 3 of 9
11. You have to check that all Windows and doors are in good condition free of prints,
smudges and free of damage. Walls and ceilings are free of spots, dust and debris.
Walls, ceilings are in good condition, free of damage. Building interior had
consistently comfortable air temperature, no unpleasant odours.

12. You have to check that all Corridor surfaces are free of dust and smudges, mirrors
are free of streaks. Runner carpets & Halls Carpets are in good condition, free of
debris, stains free of rips, tears and wear. Halls curtains and windows are free of
dust, smudges, streaks and stains.

13. You have to check that all Halls curtains are in good condition, free of rips, tears and
damage. Halls & Marquee décor is of high standard and free of unpleasant odors.
Halls & Marquee floors & Carpets free of dirt and debris. Halls & Marquee
Washrooms tiles & wallpapers are free of holes and Chips.

14. You have to check that all Halls & Marquee washrooms sinks are dry and free of
spots, stains and hair Halls & Marquee stages tops are in good condition, free of
damage. Halls & Marquee faucet (Tap) and fixtures are in good condition and free of
damage, free of spots and rust.

15. You have to check that all Halls & Marquee, Bridal Rooms & Washrooms mirrors are
in good condition, free of spots, streaks, free of cracks and chips. Halls & Marquee
partitions are clean and free of dust, streaks and debris. Halls & Marquee urinals,
toilets and tank in good condition, seats not loose, free of spots, debris and stains.

16. You have to check that all Halls washrooms Liquid soap dispenser are stocked with
soap and paper tissues; free of dust and debris. Kitchen & food service Area of
“Hakam Hall” is neat & clean. Kitchen & food service Area of “Anabia Hall” is neat &
clean. Kitchen & food service Area of “Marquee” is neat & clean. Washrooms area is
free of spots and marks. Waste bins are empty.

17. You have to check that all Towels are free of stains, hairs and debris. Water
pressure is good. Water is clean and free of grease and foods particles. Halls &
Marquee in side area is neat & clean. Air freshener is used before event in Hall &
Marquee.

18. You have to check that all Bath Rooms Mirror Glass of free of spots, debris, chips,
cracks and stains. Air freshener is used before event in Wash rooms. Hand sinks are
unobstructed, operational and clean. Hand sinks are stocked with soap, disposable
towels and warm water. A Hand washing reminder sign is posted.

19. Supervise all cleaning of internal & external areas of Paradise complex (Pvt)(Daily).

20. Clean services area of Halls, Barbeque smoke shed (Daily).

Page 4 of 9
21. Supervise general housekeeping, Toilets maintenance issues, cleaning material
deliveries, Parking Area cleaning.
22. Wear the correct and appropriate uniform & bound all staff to wear proper uniform
at all the time during working hours.
23. Provide high personal standards of work/performance, personal hygiene and
appearance
24. Reports all faults in relation to cleaning machinery/equipment to the GM.
25. Reports about all building defects to the GM & attend all company meetings relating
to Cleaning surface.
26. Carry out any reasonable order as specified by GM or Administration.
27. Manage the work of the Cleaning Staff which will include training, instructing and
supervising, to undertake, as part of the team, the cleaning of designated areas to
ensure that they are kept in a clean and hygienic condition
28. Help & involved in the appointment of Cleaning Staff.
29. Train, instruct and supervise the work of Cleaning Staff.
30. Ensure that all works carried out by the Cleaning Staff as set out in their Job
Descriptions are completed with due observation to appropriate Health & Safety
requirements.
31. Supervise cleaning, sweeping and vacuum cleaning, Emptying of bins, Washing,
dusting and polishing surfaces, including floors, walls, tables, Chairs, Carpets,
Runners, Lights, Curtains etc.
32. Supervise scrubbing and buffing floors using powered equipment on the relevant
floors Cleaning of toilet areas, to include replenishing of toilet rolls, soap and hand
towels
33. Undertake a Deep commitments of clean which includes, all of the above, plus for
example shampooing carpets, stripping and re-polishing floors, cleaning lockers, etc
34. Organize cleaning materials prior to the arrival of cleaning staff and ensure
materials and equipment are stored appropriately after the clean
35. Organize the working rotas of a team of cleaning staff and supervise these staff on a
daily basis, reports to the GM if cleaning is not up to standard.
36. Keep a check on cleaning materials and inform the Site Manager in good time to
reorder to avoid shortages.
37. Maintain a flexible daily cleaning schedule of all internal areas of the Paradise
Complex.
38. Ensure that identified key areas of the Paradise Complex receive priority in the
schedule.
39. Responsible for the day to day personnel management of the cleaning staff.
40. Investigate and maintain a working knowledge of developments in cleaning
equipment and materials and to identify means by which the cleaning operation
might be developed.
41. Develop and carry out induction procedures with all new staff, Identify formal and
informal training needs for all cleaning staff.
42. Supervise the cleaners in their duties & instruct on the correct use of equipment
and machinery.

Page 5 of 9
43. Collects lists for the changing of light bulbs in all the buildings of Paradise Complex.
44. Carry out site inspections each day and ensure all tasks allocated are carried out by
the cleaners, especially those who are doing a deep clean.
45. Check the cleaners work, assist and instruct if work is not being carried out to the
highest standard.
46. Ensure stock control of cleaning products, light bulbs etc is maintained at a level
where stocks never run out
47. Manage workforce timesheets and leave data.
48. Support the cleaning team in continually reviewing operational procedures to
maximize customer satisfaction.
49. Ensure that staff are checking equipment for faults and notifying the relevant
person.
50. Report any structural and fabric defects to the relevant person.
51. Keep up-to-date with equipment, materials and methods of working by attending
training courses, reading journals and working on new methods and ideas.
52. Investigates complaints regarding housekeeping service and equipment, and takes
corrective action.
53. Obtains list of functions areas to be cleaned immediately and list of prospective
check-outs or discharges to prepare work assignments.
54. Coordinates work activities among departments.
55. Check Inventories stock to ensure adequate supplies.
56. Evaluates records to forecast department personnel requirements.
57. Makes recommendations to improve service and ensure more efficient operation.
58. Prepares reports concerning Cleaning and department expenses.
59. Manager cleaning duties in cases of emergency or staff shortage.
60. Examines building to determine need for repairs or replacement of furniture or
equipment, and makes recommendations to management.
61. Attends staff meetings to discuss company policies and patrons' complaints, Issues
supplies and equipment to workers.
62. Records data regarding work assignments, personnel actions, and time cards, and
prepares periodic reports.
63. Screens job applicants, hires new employees, and recommends promotions,
transfers, and dismissals.
64. The supervision of all cleaning staff focusing on their performance in terms of
standards of cleanliness and their behavior whilst on duty.
65. Ensuring that a first class cleaning service is delivered to all areas of the building
Reviewing work schedules
66. Ordering of cleaning materials, Monitoring of all cleaning activities, ensuring all staff
are aware of the Health and Safety knowledge.
67. Previous experience in a cleaning environment, previous experience of managing a
team
68. To liaise with heads of establishments and other senior personnel.
69. Control and monitor the correct use of appropriate cleaning materials in the area,

Page 6 of 9
70. Monitor and complete accurate registration of attendances and the rescheduling of
cleaning staff to cover absences
71. In conjunction with the GM achieve fair distribution of duties.
72. Any other duties commensurate with the post.

73. Prepare work schedule and co-ordinate activities with those of other departments
74. Prepare budget, estimate costs and keep financial records

75. To assist in coordinating disciplining and counseling of staff in conjunction with the
GM.

________________
Mr.
Head Chef (Kitchen)

Approved by Directors:

________________ ________________ ________________

Asad Abbas Fakhar Abbas Mukhtar Abbas

Issued By:

_________________________
DMD, HR & Admin

Page 7 of 9
 UNDERTAKING

1. The employee namely Mr. ____________________ Son of Mr. _________________

agrees that he will at all time faithfully, industriously and to the best of his skill, ability,
experience and talent, perform all of his duties required by my position in Paradise
Complex (Pvt) Ltd.

2. In carrying out above mentioned these duties and responsibilities, I the employee
shall comply with all employer policies, procedures, rules and regulations, both written and
oral has are announced by the employer form time to time.

3. It is also understood and agreed by me that my assignments, duties and

responsibilities and reporting arrangements may be changed by the employer in its sole
discretions without causing termination of this (SOP) Standard Operating Procedures.

4. I the employee agree to return any property / facility / documents at the time of
termination. That, I will not undertake any outside business interest or activity without
prior consent of Director’s of Paradise Complex (Pvt) Ltd.

5. That I shall not disclose any information, documents, records, computer data or any
material relating to our business or affairs or any of our client / customer to any person
not authorize by the company.

6. Your usual place of work will be the Paradise Complex Pvt. Ltd. the company may
require the employee to travel to and work from another office/place. The employee may
also be required to work or travel or work to another city.

7. My offer of employment is conditional upon receipt of satisfactory references (e.g.

proof of qualification, satisfactory medical report, and experience certificate)

8. My employment is subject to a probationary period of up to three months. During

this period my performance and attitude at work will be monitor by the relevant
authorities. In certain circumstance the probationary period can be extended by the
company. If my standard of performance, attendance or conduct is unsatisfactorily during
probation, I may be dismissed during or at the end of the probationary period. If I
successful, the authorities will be confirming the employment at the end of the probation.

9. It is understood and agreed for me, that the first 90 days of the employment shall
be probationary period. During this period my performance and attitude at work will be
monitored and this period can be extended by the company.

10. That my normal working hour will be 08 hours. The company has a right to vary the
working hours, days and time to meet the needs of the organizations. The company will
give the employee reasonable notice of any changes in time, changing of time schedule is
totally on management discretion, any employee can be called up to work with or with
notice in excess of normal work hours.

Page 8 of 9
11. Whether during or after working hours at the work place or else where I shall not
conduct yourself in a manner which may damage to the reputation or business of the
company.

________________
Mr.
12. Like any employee I can be called up to work in any part of company where the
company has undertaking a job, like every employee is require to be punctual and regular
in his attendance and will not leave his place of work during working hours without
notification to his superior.

13. If I involved in any loss of employer with bad intentions the employer is allowed to
deduct or received any amount equal to loss or from my regular salary.

14. That if I am involved in any illegal, unlawful and criminal activity the company will
not be responsible for my any illegal act & activity, employer is allowed to terminate me
from employment or lunching any legal action against me.

15. The company phones are only for the business activities, if I misuse the company
phone for any crime, unlawful and criminal activities or for threatening any person, the
company will not be responsible for my such type of illegal activity and employer is
allowed to terminate me from the employment and lunching any legal action against me.

16. If I terminate this SOP or employment I am bond to give written notice of 04 weeks
to the company, and company reserves the right to similarly terminate me without notice,
at any time in the event of misconduct, neglects of duty, breach of contract, breach of
disciplinary rules, service rules, SOP, breach of trust, carelessness, etc.

17. I assure that if directors made any change in my SOP, I accept this additional
change and act upon according to the directions of directors.

18. I assure that I shall abide honestly and sincerely by all staff & office rules of the
company, I carry out my responsibilities with care, diligence & thoroughness according to
my jobs description and the operations manual.

Deponent

________________
Mr.
NIC No: __________________

Page 9 of 9