Mail Operations Employee Feedback Questionnaire

Thank you for takingthe time to provide your feedback on the

mail solutions under CSL Your insights are
recently implemented
the system and addressing any concern valuable to us arnd will help in improving
based on your experience PleasO ariset the fotlowing uestions

Part A: Personal Information

1. Branch/Office Location
2. Role/Designation
3. Years of Service
Part B: Training and Implementation
5. How would yourate the training provided for using the CSisolution for
mail services?
Excellent
Good
Fair
Poor
6. Was the training duration sufficient to understand the functionalities of
CSIsolution for mail services?
Yes
No
7. Did you receive adequate support during the implementation phase?
Yes
No
8. How would you rate the support provided during the implementation?
Excellent
Good
Fair
Poor

Part C: System Usability

interface?
9. How user-friendly do youfind the CSI
Wery User-Friendly
User-Friendly
Neutral
Not User-Friendly
Very Difficult to Use

performing day-to-day transactions?

10. How efficient is CSI solutions in
Wery Efficient
Efficient
Neutral
Inefficient
 Very Inefficient

11. Howuser-friendly do you findthe APl integration functionalities of CSi in

enabling booking of the articles of major customers?
,o Very User-Friendly
User-Friendly
Neutral
Not User-Friendly
Very Difficult to Use

12.How user-friendly do you find various functionalities available under CSI

POS, CSI IPVS & CSIDPMS etc.?
o tery User-Friendly
User-Friendly
Neutral
Not User-Friendly
o Very Difficult to Use
13.Whether PMA needs to be integrated with DPMs to improve the updation
of delivery?
Le Yes
No

14.Have youencountered any technical issues while using CSl solution for
mail services?
Yes
No

15.If yes, please describe the issues briefly.

Part D: Impact on Work

16.How has CSI Solutions affected your overall productivity?

Significantly Increased
Increased
No Change
o Decreased
Significantly Decreased
17.How has CSISolutions impacted the
Lo Significantty Improved accuracy of your work?
Improved
No Change
Decreased
Significantly Decteased

18.&Has CSI Solutions helped to improve the visibitity of the articles in track
trace?
Significantly Improved
Improved
No Change
Decreased
Significantly Decreased

service quality?
19. How has CSI Solutions affected customer
Significantly Improved
Improved
No Change
Decreased
Significantly Decreased

getting
opinion, whether CSI solutions has been effective in
20. In your Post business?
additional Speed Post/Registered
Nes
No
20%l upto 30%/ upto 40%/
addition-upto 10%/upto
If yes,what is the likely
50%/above 50%
answer the following for speed post
question no 20 is yes: pls
21.If answerto theuniform database
Use of
ir Significantly Improved
i. Improved
No Change
iv. Decreased
Significantly Decreased
V.

the front desk

Use of software at
i. Significantly Improved
Improved
i. No Change
iv. Decreased
 Significantly Decreased

(WANILAN etc)
system
facility at each
OnlineSignificantly Improved
Improved
iii
No Change
V
Decreased
Significantly Decreased

Callcentre facility
Significantly Improved
Improved
iii. No Change
IV. Decreased
V. Significantly Decreased

Use ofobile App/Web Application

Significantly Improved
Improved
iii. No Change
IV. Decreased
V. Significantly Decreased
solutions has been effective in getting
22. In your opinion, whether CSI
additional parcel business?
LYes
No

10%/ upto 20%l upto 30%/ upto 40%/

If yes, what is the likely addition-upto
50%/ above 50%

pls answer the following for Parcel

23.If answer to the question no 22 is yes:
Services
Use of upiferm database
Significantly Improved
ii. Improved
ii. No Change
iv. Decreased
V. Significantly Decreased

Use of seftware at the front desk

Significantlylmproved
i. Improved
iii. No Change
iv. Decreased
 V, Significantly Decreased

Online facitity at each system

ii, Significantly Improved (WAN/LAN etc)
ii.
Improved
No Change
0v.
V.
Decreased
Significantly Decreased
Call cntre facility
i.
Significantly Improved
Improved
i. No Change
0v. Decreased
V. Significantly Decreased

Use of mnebile App/Web Application

Significantly Improved
Improved
iii. No Change
iv. Decreased
V. Significantly Decreased

24. In your opinion, whether CSI solutions

has been effective in getting
additional Registered Post business?
Yes
No

20%/ upto 30%l upto 40%/

Ifyes, what is the likely addition-upto 10%/ upto
50%/ above 50%

following for Registered

25.If answer to the question no 24 is yes: pls answer the
Post
Use of uniform database
ir Significantly Improved
. Improved
iji. No Change
iv. Decreased
V. Significantly Decreased

Use of software at the front desk

Significantly Improved
ii. Improved
ii. No Change
iv. Decreased
 Significantly Decreased
V.
(WAN/LAN etc)
each system
facility at Improved
OnlineSignificantly
Improved
ii. No Change
Decreased
0v, Significantly Decreased
V.

Call centre tacility

Significantly Improved
Improved
iii. No Change
0V. Decreased
V. Significantly Decreased

Use ofmobile App/Web Application

Significantly Improved
ii. Improved
ii. No Change
0v. Decreased
V. Significantly Decreased

Part E: Overall Satisfaction

services?
26.Overall, how satisfied are you with the CSI System for mail
etery Satisfied
Satisfied
Neutral
Dissatisfied
Very Dissatisfied

mailservices?
27. What do you like most about the CSISystem for

services?
28.What do you like least about the CSI System for mail
tHmeCohsy
further
29.What would you like to add in CSlsolution for mail services to
improve the user experience?

ftonadel ha Dubng bPimiatian

S. Pleas

30.Was implementation of CSISystem for mail

enabler for the
Department? Please commentservices a technology

31.Do you have any

suggestions for improvement?
32.Any additional comments or
feedback?
PMA hecds to be intaate wsith DfMS.
Thank you for your feedback!

Tnis questionnaire aims to gather comprehensive feedback on arious aspects oT the

SISOlutions implementation for mail services as well DOP mail services, from training
increase in new accOunts
and supportto system usability and overall impact on work &
and customer perception towards mail services.

fostnan Beal.c
tto
Rairay