ELECTRICAL SYSTEM

Event Codes

Event Codes Access 1:

3
Access 1 2 3® Modules 2
Access 1: 4
Access 2: 5
Access 3™: 1

Access 7:

Symbols
Use the symbols in the following table as an aid for
event code troubleshooting.

Symbol Definition

= is equal to 7
≠ is not equal to

< less than 6

Fig. 1 (35088)
≤ is equal to or less than
1 State of charge (SOC)
> more than 2 Message display
≥ is equal to or more than 3 Motor temperature indicator

≈ is approximately 4 Battery retainer switch indicator

5 Navigation keys - left, right, down, up, and enter
6 Operator improper sequence event indicator
7 Service required indicator

Display Messages
During the lift truck operation, messages can occur that
give visual aid to the operator. After correcting the con-
dition that caused the message, the message will be
removed. A list of the messages as seen on Access 1
with a description of the message function follows.

Messages after the operator turns on the lift truck and during operation

Display Description

BattGate The left or right battery retainer is not installed. If the retainers are in place, check
the Features Menu F7.1 and the BRES circuit.

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Messages after the operator turns on the lift truck and during operation

Display Description

Center Handle The multi-task control handle is not in the center. If the multi-task control
handle is in the center when the message occurs, then do the calibration
steps in CALIBRATION MENU/C1.
Entry Bar Apply and then release the Entry Bar.
EPS Err The EPS has logged an active event. This message clears when there is no
active events on the EPS.
EPS EWS The battery or fuel cell has a critical event that results in the EPS cutting
power.
HCM Temp Access 2 module is above the temperature limits.
HoistCut The mast is tilted forward and does not allow raise above free-lift.
Left Pedal Release and then apply the left foot pedal.
LoadShed The EPS requests that the operator reduces the operating performance of
the lift truck. This message clears when the EPS is ready to allow full per-
formance.
Low SOC The SOC is low as the lift truck travels.
Low SOC, Lift Lockout The SOC is low, the lift truck is not in motion, and the key switch of the lift
truck has been cycled twice.
Low SOC, Rekey to Lift The SOC is low and the lift truck is not in motion. Turning off the key switch
(KYS) and turning on the key switch is permitted 2 times.
M1 Temp The right traction motor is above the temperature limits.
M2 Temp The left traction motor is above the temperature limits.
M3 Temp The pump motor is above the temperature limits.
PM Due Do a PM on the lift truck. If the lift truck is not due for a PM, make sure that
the HOURS Menu H10 PM TIMER is set correctly.
Refueling The EPS detects a battery charger is connected to prevent the lift truck from
driving away during the refueling or charging operation. This message
clears when the refueling or charging operation is complete and the EPS is
ready for normal operation.
RelHoist The raise/lower potentiometer (POT2) is not centered when the lift truck
turns on or before the operator stands on the pedals. Calibrate the raise/
lower potentiometer (POT2).

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Rekey Truck and Calibrate The lift truck lost calibration. Turn off the lift truck and then turn on the lift
truck and follow the procedures in the Calibration Menu.
Rel Tilt One of the tilt switches (TBS or TDS) is closed when the lift truck turns on
or before the operator stands on the pedals. Examine the tilt switch circuits.
RelAccy1 The accessory potentiometer (POT3) is not centered when the lift truck
turns on or before the operator stands on the pedals. Calibrate the acces-
sory potentiometer (POT3).
RelAccy2 The sequence select switch (SSS) is closed and the accessory potentiom-
eter (POT3) is not centered when the lift truck turns on or before the oper-
ator stands on the pedals. Examine the sequence select switch (SSS)
circuit or calibrate the accessory potentiometer (POT3).
Right Pedal Release and then apply the right foot pedal.
TCM Temp Access 3™ module is above the temperature limits.
Tilt Limit The mast is raised above free-lift and does not allow additional tilt forward.
Truck Lockout The lift truck is placed in Truck Lockout (U3), which disables the lift truck
operation.
Unattended Movement The lift truck moved without an operator present.
Waiting on EPS The EPS is not ready for the lift truck to operate. Lift lift truck operation is
locked out until the EPS is ready. This message clears when the EPS is
ready for operation.

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Event Code 100
Access 1 internal error.
Step 1: Update the lift truck software.
• If: The event still exists.
– Then replace Access 1
Event Code 101
There is no CAN communication between
Access 2 and Access 1.
Step 1: Check for power to Access 1 and Access 2.
Connect a DVOM to CA215-17 (+) and CA215-4 (-) on
Access 1. Turn on the lift truck.
• If: The voltage = 33–39 V DC.
– Then continue to step 2.
• If: The voltage ≠ 33–39 V DC.
– Then continue to step 7.
Step 2: Connect a DVOM to CA405-1 (+) and battery
negative on Access 2.
• If: The voltage = 33–39 V DC.
– Then continue to step 3.
• If: The voltage ≠ 33–39 V DC.
– Then continue to step 6.
Step 3: Connect a DVOM to CA405-15 (+) (CAN L)
and battery negative on Access 2. Measure and record
the voltage. Connect a DVOM to CA405-23 (+) (CAN
H) and battery negative on Access 2.
• If: The voltage = 1.5–2.5 V DC for (CAN L) and
2.3–3.5 V DC for (CAN H).
– Then replace Access 2.
• If: The voltage ≠ 1.5–2.5 V DC for (CAN L) and 2.3–
3.5 V DC for (CAN H).
– Then continue to step 4.
Step 4: Turn off the lift truck. Measure the resistance
of the CAN circuit. Connect a VOM to CA405-15 (CAN
L) and CA405-23 (CAN H) on Access 2.
• If: The resistance = 58–62 Ω.
– Then replace Access 1.
• If: The resistance ≠ 58–62 Ω.
– Then continue to step 5.
Step 5: Measure the resistance of the CAN wires be-
tween Access 2 and Access 1. Connect a DVOM to
CA405-15 (+) (CAN L) on Access 2 and CA215-18 (-)
(CAN L) on Access 1. Measure and record the resis-
tance. Connect a DVOM to CA405-23 (+) (CAN H) on
Access 2 and CA215-19 (-) (CAN H) on Access 1.
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• If: The resistance = 0 Ω.
– Then replace Access 2.
• If: The resistance ≠ 0 Ω.
– Then replace the main wiring harness.
Step 6: Connect a DVOM to wire 29042 on fuse
(FU22) (+) at the fuse box and battery negative on
Access 2.
• If: The voltage = 33–39 V DC.
– Then repair or replace the wire between fuse
(FU22) and CA405-1 on Access 2.
• If: The voltage ≠ 33–39 V DC.
– Then replace fuse (FU22).
Step 7: Connect a DVOM to wire 29041 on fuse
(FU21) (+) at the fuse box and CA215-4 (-) on
Access 1.
• If: The voltage = 33–39 V DC.
– Then repair or replace the wire between fuse
(FU21) and CA215-17 on Access 1.
• If: The voltage ≠ 33–39 V DC.
– Then continue to step 8.
Step 8: Connect a DVOM to wire 29031 (+) and wire
5011 (-) on (K1) relay.
• If: The voltage = 33–39 V DC.
– Then replace fuse (FU21).
• If: The voltage ≠ 33–39 V DC.
– Then replace the (K1) relay.
Event Code 102
There is no CAN communication between
Access 3™ and Access 1.
Technician Tips: This event occurs when the lift truck
is turned on, during standby (the line contactor [C
LINE] is open), or during the operation of the lift truck.
Step 1: Check for key switch power to Access 1 and
Access 3™. Connect a DVOM to CA215-17 (+) and
CA215-4 (-) on Access 1. Turn on the lift truck.
• If: The voltage = 33–39 V DC.
– Then continue to step 2.
• If: The voltage ≠ 33–39 V DC.
– Then continue to step 7.
Step 2: Connect a DVOM to CA403-3 (+) and battery
negative on Access 3™.
• If: The voltage = 33–39 V DC.
– Then continue to step 3.
• If: The voltage ≠ 33–39 V DC.
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– Then continue to step 6.
Step 3: Connect a DVOM to CA403-30 (+) (CAN L)
and battery negative on Access 3™. Measure and re-
cord the voltage. Connect a DVOM to CA403-31 (+)
(CAN H) and battery negative on Access 3™.
• If: The voltage = 1.5–2.5 V DC for (CAN L) and 2.3–
3.5 V DC for (CAN H).
– Then replace Access 3™.
• If: The voltage ≠ 1.5–2.5 V DC for (CAN L) and 2.3–
3.5 V DC for (CAN H).
– Then continue to step 4.
Step 4: Turn off the lift truck. Measure the resistance
of the CAN circuit. Connect a VOM to CA403-30 (CAN
L) and CAN403-31 (CAN H) on Access 3™.
• If: The resistance = 58–62 Ω.
– Then replace Access 1.
• If: The resistance ≠ 58–62 Ω.
– Then continue to step 5.
Step 5: Measure the resistance of the CAN wires be-
tween Access 3™ and Access 1. Connect a DVOM to
CA403-30 (+) (CAN L) on Access 3™ and CA215-18 (-
) (CAN L) on Access 1. Measure and record the resis-
tance. Connect a DVOM to CA403-31 (+) (CAN H) on
Access 3™ and CA215-19 (-) (CAN H) on Access 1.
• If: The resistance = 0 Ω.
– Then replace Access 3™.
• If: The resistance ≠ 0 Ω.
– Then replace the main wiring harness.
Step 6: Connect a DVOM to wire 29043 on fuse
(FU23) (+) at the fuse box battery negative (-) on
Access 3™.
• If: The voltage = 33–39 V DC.
– Then repair or replace the wire between fuse
(FU23) and CA403-3 on Access 3™.
• If: The voltage ≠ 33–39 V DC.
– Then replace fuse (FU23).
Step 7: Connect a DVOM to wire 29041 on fuse
(FU21) (+) at the fuse box and CA215-4 (-) on
Access 1.
• If: The voltage = 33–39 V DC.
– Then repair or replace the wire between fuse
(FU21) and CA215-17 on Access 1.
• If: The voltage ≠ 33–39 V DC.
– Then continue to step 8.
Step 8: Connect a DVOM to wire 29031 (+) and wire
5011 (-) on (K1) relay.
• If: The voltage = 33–39 V DC.
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– Then replace fuse (FU21).
• If: The voltage ≠ 33–39 V DC.
– Then replace the (K1) relay.
Event Code 103
There is no CAN Communication Between
Access 7 and Access 1.
Step 1: Check for key switch power to Access 1 and
Access 7. Connect a DVOM to CA215-17 (+) and
CA215-4 (-) on Access 1. Turn on the lift truck.
• If: The voltage = 33–39 V DC.
– Then continue to step 2.
• If: The voltage ≠ 33–39 V DC.
– Then continue to step 7.
Step 2: Connect a DVOM to CA231-16 (+) and
CA231-9 (-) on Access 7.
• If: The voltage = 33–39 V DC.
– Then continue to step 3.
• If: The voltage ≠ 33–39 V DC.
– Then continue to step 6.
Step 3: Connect a DVOM to CA231-1 (+) (CAN L)
and CA231-9 (-) on Access 7. Measure and record the
voltage. Connect a DVOM to CA231-2 (+) (CAN H) and
CA231-9 (-) on Access 7.
• If: The voltage = 1.5–2.5 V DC for (CAN L) and
2.3–3.5 V DC for (CAN H).
– Then replace Access 7.
• If: The voltage ≠ 1.5–2.5 V DC for (CAN L) and 2.5–
3.5 V DC for (CAN H).
– Then continue to step 4.
Step 4: Turn off the lift truck. Measure the resistance
of the CAN circuit. Connect a VOM to CA231-1 (CAN
L) and CA231-2 (CAN H) on Access 7.
• If: The resistance = 58–62 Ω.
– Then replace Access 7.
• If: The resistance ≠ 58–62 Ω.
– Then continue to step 5.
Step 5: Measure the resistance of the CAN wires be-
tween Access 7 and Access 1. Connect a DVOM to
CA231-1 (+) (CAN L) on Access 7 and CA215-18 (-)
(CAN L) on Access 1. Measure and record the resis-
tance. Connect a DVOM to CA231-2 (+) (CAN H) on
Access 7 and CA215-19 (-) (CAN H) on Access 1.
• If: The resistance = 0 Ω.
– Then replace Access 1.
• If: The resistance ≠ 0 Ω.
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– Then replace the main wiring harness.
Step 6: Connect a DVOM to wire 29042 on fuse
(FU22) (+) at the fuse box and battery negative on
Access 7.
• If: The voltage = 33–39 V DC.
– Then repair or replace the wire between fuse
(FU22) and CA231-16 on Access 7.
• If: The voltage ≠ 33–39 V DC.
– Then replace fuse (FU22).
Step 7: Connect a DVOM to wire 29041 on fuse
(FU21) (+) at the fuse box and CA215-4 (-) on Access
1.
• If: The voltage = 33–39 V DC.
– Then repair or replace the wire between fuse
(FU21) and CA215-17 on Access 1.
• If: The voltage ≠ 33–39 V DC.
– Then continue to step 8.
Step 8: Connect a DVOM to wire 29031 (+) and wire
5011 (-) on (K1) relay.
• If: The voltage = 33–39 V DC.
– Then replace fuse (FU21).
• If: The voltage ≠ 33–39 V DC.
– Then replace the (K1) relay.
Event Code 104
Access 2 Software Incompatible
All lift truck functions are disabled.
Step 1: Install the newest software into all lift truck
modules.
• If: Access 2 does not let you install the new soft-
ware
– Then replace Access 2.
Event Code 105
Access 3™ Software Incompatible
All lift truck functions are disabled.
Step 1: Install the newest software into all lift trucks
modules.
• If: Access 3™ does not let you install the new soft-
ware.
– Then replace Access 3™.
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Event Code 106
Access 7 Software Incompatible
All lift truck functions are disabled.
Step 1: Install the newest software into all the lift
truck modules.
• If: Access 7 does not let you install the new soft-
ware.
– Then replace Access 7.
Event Code 107
Access 1 Lost Calibrations.
Step 1: Turn on the lift truck, go to the Calibration
Menu C2.4 Load Sense, and calibrate the Load Sensor
(PT1). Turn off the lift truck and then turn on the lift
truck.
• If: The event code continues.
– Then replace Access 1.
Event Code 108
Access 3™ Hardware Part Number Incompatible
All lift truck functions are disabled.
Step 1: Install the newest software into all lift truck
modules.
• If: Access 3™ does not let you install the new soft-
ware.
– Then replace Access 3™.
Event Code 110
Access 1 Detects a Short in the Right Brake
(BRK1) Circuit
Step 1: Connect a DVOM to CA436-A (+) and
CA436-B (-) on the right brake (BRK1). Turn on the lift
truck. Go to the Analyzer Menu A4.1.3 BRK1 and press
enter to apply power to the right brake (BRK1).
• If: The voltage ≈ 15 V DC.
– Then replace Access 1.
• If: If the voltage ≠ 15 V DC.
– Then continue to step 2.
Step 2: Disconnect CA436 from the right brake
(BRK1). Connect a DVOM to PC436-A (+) and PC436-
B (-). Go to the Analyzer Menu A4.1.3 BRK1 and press
enter to apply power.
• If: The voltage ≠ 33–39 V DC.
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– Then continue to step 3.
• If: The voltage = 33–39 V DC.
– Then replace the right brake (BRK1).
Step 3: Disconnect CA210. Connect a DVOM to
PC210-5 (+) and PC210-6 (-). Go to the Analyzer Menu
A4.1.3 BRK1 and press enter to apply power.
• If: The voltage ≠ 33–39 V DC.
– Then continue to step 4.
• If: The voltage = 33–39 V DC.
– Then replace the wires between JC210-5,
JC210-6 and PC436-A, PC436-B.
Step 4: Connect a DVOM to CA215-2 (+) and
CA215-4 (-) on Access 1.
• If: The voltage ≠ 0 V DC.
– Then repair or replace the wire between CA215-
2 on Access 1 and PC210-6.
• If: The voltage = 0 V DC.
– Then replace Access 1.
Event Code 111
Access 1 Detects an Open in the Right Brake
(BRK1) Circuit
Step 1: Connect a DVOM to CA436-A (+) and
CA436-B (-) on the right brake (BRK1). Turn on the lift
truck. Go to the Analyzer Menu A4.1.3 BRK1 and press
enter to apply power to the right brake (BRK1).
• If: The voltage ≈ 15 V DC.
– Then replace Access 1.
• If: If the voltage ≠ 15 V DC.
– Then continue to step 2.
Step 2: Disconnect CA436 from the right brake
(BRK1). Connect a DVOM to PC436-A (+) and PC436-
B (-). Go to the Analyzer Menu A4.1.3 BRK1 and press
enter to apply power.
• If: The voltage ≠ 33–39 V DC.
– Then continue to step 3.
• If: The voltage = 33–39 V DC.
– Then replace the right brake (BRK1).
Step 3: Disconnect CA210. Connect a DVOM to
PC210-5 (+) and PC210-6 (-). Go to the Analyzer Menu
A4.1.3 BRK1 and press enter to apply power.
• If: The voltage ≠ 33–39 V DC.
– Then continue to step 4.
• If: The voltage = 33–39 V DC.
– Then replace the wires between JC210-5,
JC210-6 and PC436-A, PC436-B.
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Step 4: Connect a DVOM to CA215-9 (+) and
CA215-2 (-) on Access 1. Go to the Analyzer Menu
A4.1.3 BRK1 and press enter to apply power.
• If: The voltage = 33–39 V DC.
– Then repair or replace the wires between CA215-
9, CA215-2 on Access 1 and PC210-5, PC210-6.
• If: The voltage ≠ 33–39 V DC.
– Then replace Access 1.
Event Code 112
Access 1 Detects a Short in the Left Brake (BRK2)
Circuit
Step 1: Connect a DVOM to CA435-1 (+) and
CA435-2 (-) on the left brake (BRK2). Turn on the lift
truck. Go to the Analyzer Menu A4.1.4 BRK2 and press
enter to apply power to the left brake (BRK2).
• If: The voltage ≈ 15 V DC.
– Then replace Access 1.
• If: If the voltage ≠ 15 V DC.
– Then continue to step 2.
Step 2: Disconnect CA435 from the left brake
(BRK2). Connect a DVOM to PC435-1 (+) and PC435-
2 (-). Go to the Analyzer Menu A4.1.4 BRK2 and press
enter to apply power.
• If: The voltage ≠ 33–39 V DC.
– Then continue to step 3.
• If: The voltage = 33–39 V DC.
– Then replace the left brake (BRK2).
Step 3: Disconnect CA210. Connect a DVOM to
PC210-3 (+) and PC210-4 (-). Go to the Analyzer Menu
A4.1.4 BRK2 and press enter to apply power.
• If: The voltage ≠ 33–39 V DC.
– Then continue to step 4.
• If: The voltage = 33–39 V DC.
– Then replace the wires between JC210-3,
JC210-4 and PC435-1, PC435-2.
Step 4: Connect a DVOM to CA215-1 (+) and
CA215-4 (-) on Access 1.
• If: The voltage ≠ 0 V DC.
– Then repair or replace the wire between CA215-
1 on Access 1 and PC210-4.
• If: The voltage = 0 V DC.
– Then replace Access 1.
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Event Code 113
Access 1 Detects an Open in the Left Brake
(BRK2) Circuit
Step 1: Connect a DVOM to CA435-1 (+) and
CA435-2 (-) on the left brake (BRK2). Turn on the lift
truck. Go to the Analyzer Menu A4.1.4 BRK2 and press
enter to apply power to the left brake (BRK2).
• If: The voltage ≈ 15 V DC.
– Then replace Access 1.
• If: If the voltage ≠ 15 V DC.
– Then continue to step 2.
Step 2: Disconnect CA435 from the left brake
(BRK2). Connect a DVOM to PC435-1 (+) and PC435-
2 (-). Go to the Analyzer Menu A4.1.4 BRK2 and press
enter to apply power.
• If: The voltage ≠ 33–39 V DC.
– Then continue to step 3.
• If: The voltage = 33–39 V DC.
– Then replace the left brake (BRK2).
Step 3: Disconnect a CA210. Connect a DVOM to
PC210-3 (+) and PC210-4 (-). Go to the Analyzer Menu
A4.1.4 BRK2 and press enter to apply power.
• If: The voltage ≠ 33–39 V DC.
– Then continue to step 4.
• If: The voltage = 33–39 V DC.
– Then replace the wires between JC210-3,
JC210-4 and PC435-1, PC435-2.
Step 4: Connect a DVOM to CA215-16 (+) and
CA215-1 (-) on Access 1. Go to the Analyzer Menu
A4.1.4 BRK2 and press enter to apply power.
• If: The voltage = 33–39 V DC.
– Then repair or replace the wires between CA215-
16, CA215-1 on Access 1 and PC210-3, PC210-
4.
• If: The voltage ≠ 33–39 V DC.
– Then replace Access 1.
Event Code 114
The Right Brake (BRK1) does not hold the Right
Traction Motor (M1) during Self Test
Step 1: Check the right brake (BRK1) air gap. See
the BRAKE SYSTEM / Parking Brake Adjustments and
Tests / Checking the Air Gap section.
• If: The air gap is < 0.9 mm (0.035 in).
– Then continue to step 2.
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• If: The air gap is > 0.9 mm (0.035 in).
– Then replace the right brake (BRK1).
Step 2: Turn off the lift truck and then turn on the lift
truck. Stand on the pedals and request forward travel
to initiate the brake self test.
• If: The event code continues.
– Then see the procedures for Event Code 314 to
make sure that the traction encoder (ECR1) cir-
cuit is OK.
• If: The traction encoder (ECR1) circuit is OK.
– Then replace Access 1.
Event Code 115
The Left Brake (BRK2) does not hold the Left Trac-
tion Motor (M2) during Self Test
Step 1: Check the left brake (BRK2) air gap. See the
BRAKE SYSTEM / Parking Brake Adjustments and
Tests / Checking the Air Gap section.
• If: The air gap is < 0.9 mm (0.035 in).
– Then continue to step 2.
• If: The air gap is > 0.9 mm (0.035 in).
– Then replace the left brake (BRK2).
Step 2: Turn off the lift truck and then turn on the lift
truck. Stand on the pedals and request forward travel
to initiate the brake self test.
• If: The event code continues.
– Then see the procedures for Event Code 324 to
make sure that the traction encoder (ECR2) cir-
cuit is OK.
• If: The traction encoder (ECR2) circuit is OK.
– Then replace Access 1.
Event Code 120
Access 1 Detects a Short in the Power Unit First
Floor Spotlight Driver Circuit
Step 1: Turn off the lift truck. Disconnect CA964 from
the driver (DVR964), and turn on the lift truck. Go to the
Analyzer Menu A4.1.6 Reverse Lights and press enter
to apply power.
• If: The event does not clear.
– Then continue to step 2.
• If: The event clears.
– Then replace the driver (DVR964).
Step 2: Turn off the lift truck. Disconnect CA960 and
turn on the lift truck. Go to the Analyzer Menu A4.1.6
Reverse Lights and press enter to apply power.
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• If: Event Code 120 returns.
– Then continue to step 3.
• If: The event clears.
– Then repair or replace the wires between JC960-
6, PC959-4, PC959-5, and PC964-2.
Step 3: Connect a DVOM to CA215-17 (+) and
CA215-23 (-) on Access 1.
• If: The voltage = 33–39 V DC.
– Then repair or replace the wire between CA215-
23 on Access 1 and PC960-6.
• If: The voltage ≠ 33–39 V DC.
– Then replace Access 1.
Event Code 121
Access 1 Detects a Short in the Forks First Floor
Spotlight Driver Circuit
Step 1: Turn off the lift truck. Disconnect CA963 from
the driver (DVR963), and turn on the lift truck. Go to the
Analyzer Menu A4.1.5 FF Lights and press enter to ap-
ply power.
• If: The event does not clear.
– Then continue to step 2.
• If: The event clears.
– Then replace the driver (DVR963).
Step 2: Turn off the lift truck. Disconnect CA960 and
turn on the lift truck. Go to the Analyzer Menu A4.1.5
FF Lights and press enter to apply power.
• If: Event Code 121 returns.
– Then continue to step 2.
• If: The event clears.
– Then repair or replace the wires between JC960-
5, PC959-1, PC959-2, and PC963-2.
Step 3: Connect a DVOM to CA215-17 (+) and
CA215-6 (-) on Access 1.
• If: The voltage = 33–39 V DC.
– Then repair or replace the wire between CA215-
6 on Access 1 and PC960-5.
• If: The voltage ≠ 33–39 V DC.
– Then replace Access 1.
Event Code 130
Access 1 Detects an Operator Presence Switch
Mismatch with Access 3™
Step 1: Turn on the lift truck. Go to the Analyzer
Menu A2 Inputs. Compare A2.1.3 DMS and A2.3.7
DMS as the right pedal is depressed.
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• If: A2.1.3 DMS does not change from 0 to 1 as the
right pedal is depressed but A2.3.7 DMS does
change from 0 to 1 as the right pedal is depressed.
– Then repair or replace wire 59185 between
CA215-3 on Access 1, PC185, CR184, JC184,
wire 59184, and PC605-8.
• If: A2.3.7 DMS does not change from 0 to 1 as the
right pedal is depressed but A2.1.3 DMS does
change from 0 to 1 as the right pedal is depressed.
– Then repair or replace wire 59384 between
CA403-8 on Access 3™, wire 59154, and
PC605-8.
• If: A2.1.3 DMS and A2.3.7 DMS does change from
0 to 1 as the right pedal is depressed.
– Then replace Access 1.
Event Code 131
Access 1 Detects a Height Switch 1 (HGTS1) Mis-
match with Access 3™
Step 1: Turn on the lift truck. Go to the Analyzer
Menu A2 Inputs. Compare A2.1.4 HGTS1 and A2.3.8
HGTS1 as the forks are raised above staging.
• If: A2.3.8 HGTS1 does change from 1 to 0 as the
forks are raised above staging.
– Then repair or replace wire 29181 between
CA215-15 on Access 1 and PC613-2.
• If: A2.3.8 HGTS1 does not change from 1 to 0 as
the forks are raised above staging but A2.1.4
HGTS1 does change from 1 to 0 as the forks are
raised above staging.
– Then repair or replace wire 29381 between
CA403-13 on Access 3™ and PC613-2.
• If: A2.1.4 HGTS1 and A2.3.8 HGTS1 does change
from 1 to 0 as the forks are raised above staging.
– Then replace Access 1.
Event Code 132
Access 1 Detects a Steering Command Encoder
(ECR3) Error
Step 1: Turn on the lift truck. Go to the Analyzer
Menu A2.1.2 ECR3 and monitor the counts as the tiller
knob is slowly turned.
• If: The counts do not change or are erratic as the
tiller knob is turned.
– Then continue to step 2.
• If: The counts change smoothly as the tiller knob is
turned.
– Then replace Access 1.
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Step 2: Connect a DVOM to CA215-10 (+) and
CA215-12 (-) on Access 1.
• If: The voltage = 4.75–5.25 V DC.
– Then continue to step 3.
• If: The voltage ≠ 4.75–5.25 V DC.
– Then continue to step 6.
Step 3: Connect a DVOM to CA602-1 (+) and
CA602-4 (-) on the encoder (ECR3).
• If: The voltage = 4.75–5.25 V DC.
– Then continue to step 4.
• If: The voltage ≠ 4.75–5.25 V DC.
– Then repair or replace the wires between CA215-
10, CA215-12 on Access 1 and CA602-1,
CA602-4 on the encoder (ECR3).
Step 4: Connect a DVOM to CA602-2 (+) and
CA602-4 (-) on the encoder (ECR3). Slowly turn the
tiller knob. Record the results. Connect a DVOM to
CA602-3 (+) and CA602-4 (-) on the encoder (ECR3).
Slowly turn the tiller knob.
• If: The voltage = 2.3–2.7 V DC.
– Then continue to step 5.
• If: The voltage ≠ 2.3–2.7 V DC.
– Then replace the Steering Command Encoder
(ECR3).
Step 5: Connect a DVOM to CA215-5 (+) and
CA215-12 (-) on Access 1. Slowly turn the tiller knob.
Record the results. Connect a DVOM to CA215-11 (+)
and CA215-12 (-) on Access 1. Slowly turn the tiller
knob knob.
• If: The voltage = 2.3–2.7 V DC.
– Then replace Access 1.
• If: The voltage ≠ 2.3–2.7 V DC.
– Then repair or replace the wires between CA215-
5, CA215-11 on Access 1 and CA602-2, CA602-
3 on the encoder (ECR3).
Step 6: Connect a DVOM to CA215-17 (+) and
CA215-10 (-) on Access 1.
• If: The voltage = 33–39 V DC.
– Then repair or replace the wire between CA215-
10 on Access 1 and CA602-1 on the encoder
(ECR3).
• If: The voltage ≠ 33–39 V DC.
– Then replace Access 1.
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Event Code 133
Pump Motor (M3) Stalled
This event is logged when no counts are detected from
the pump motor encoder (ECR4).
Step 1: Turn on the lift truck. Go to the Analyzer
Menu A2.2.10 ENC4 and slowly raise the multi-task
control handle.
• If: The rpm = 0, or the rpm are erratic as you raise
the multi-task control handle.
– Then continue to step 2.
• If: The rpm increases as you raise the multi-task
control handle.
– Then replace Access 2.
Technician Tips: If the lift truck operates, the event
code could be a random nuisance code. Monitor the
code frequency. If the frequency gradually increases
for no apparent reason, replace Access 2.
Step 2: Connect a DVOM to CA405-3 (+) and
CA405-4 (-) on Access 2.
• If: The voltage = 11.5–12.5 V DC.
– Then continue to step 3.
• If: The voltage ≠ 11.5–12.5 V DC.
– Then continue to step 6.
Step 3: Connect a DVOM to CA420-1 (+) and
CA420-2 (-) on the encoder (ECR4).
• If: The voltage = 11.5–12.5 V DC.
– Then continue to step 4.
• If: The voltage ≠ 11.5–12.5 V DC.
– Then repair or replace the wires between CA405-
3, CA405-4 on Access 2 and CA420-1, CA420-2
on the encoder (ECR4).
Step 4: Connect a DVOM to CA420-3 (+) and
CA420-2 (-) on the encoder (ECR4). Raise the multi-
task handle. Record the results. Connect a DVOM to
CA420-4 (+) and CA420-2 (-) on the encoder (ECR4).
Raise the multi-task control handle.
• If: The voltage = 5.5–6.5 V DC.
– Then continue to step 5.
• If: The voltage ≠ 5.5–6.5 V DC.
– Then replace the Pump Motor Encoder (ECR4).
Step 5: Connect a DVOM to CA405-5 (+) and
CA405-4 (-) on Access 2. Raise the multi-task handle.
Record the results. Connect a DVOM to CA405-6 (+)
and CA405-4 (-) on Access 2. Raise the multi-task han-
dle.
• If: The voltage = 5.5–6.5 V DC.
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– Then replace Access 2. Event Code 135

• If: The voltage ≠ 5.5–6.5 V DC.
Access 1 Detects the Load Sense (PT1) Out of
– Then repair or replace the wires between CA405-
5, CA405-6 on Access 2 and CA420-3, CA420-4 Range
on the encoder (ECR4).
Step 6: Connect a DVOM to CA405-1 (+) and Load on Forks
CA405-3 (-) on Access 2. A2.1.5 Counts(± 100)
• If: The voltage = 33–39 V DC. kg lb Counts
– Then repair or replace the wire between CA405-
3 on Access 2 and CA420-1 on the encoder 0 0 250
(ECR4). 455 1,000 380
• If: The voltage ≠ 33–39 V DC. 910 2,000 500
– Then replace Access 2.
1,360 3,000 630
Event Code 134 1,815 4,000 750

Access 1 Detects Battery Under Voltage

This event is logged if an incorrect or undercharged
battery is installed.
Step 1: Connect a DVOM to CA215-17 (+) and
CA215-4 (-) on Access 1. Turn on the lift truck.
• If: The voltage < 33 V DC.
– Then check the wires and the connections be-
tween fuse (FU21) and Access 1.
• If: The voltage = 33–39 V DC.
– Then turn off the lift truck and then turn on the lift
truck. Replace Access 1 if the event returns.
Technician Tips: If the lift truck operates, the event
code could be a random nuisance code. Monitor the
code frequency. If the frequency gradually increases
for no apparent reason, replace Access 1.
Step 1: Turn on the lift truck and go to the Analyzer
Menu. A2.1.5 PT1. Raise the forks approximately
460 mm (18 in) with no load and record the reading.
Step 2: Place approximately 455 kg (1,000 lb) load
on the forks and raise the forks to 460 mm (18 in). Re-
cord the Analyzer A2.1.5 PT1 reading. Slowly raise the
load through staging and monitor the counts.
Technician Tips: The counts gradually increase as
the mast sections.
• If: The counts do not change or change significantly
from the step 1 counts.
– Then continue to step 3.
• If: The counts are 300–500 with the load at 460 mm
(18 in) and gradually increases through staging.
– Then turn off the lift truck and then turn on the lift
truck. Replace Access 1 if the event returns.
Step 3: Connect a DVOM to PC142-2 (+) on the load
sense (PT1) and battery negative on Access 3™.
• If: The voltage = 14.5–15.5 V DC.
– Then continue to step 4.
• If: The voltage ≠ 14.5–15.5 V DC.
– Then continue to step 6.
Step 4: Turn off the lift truck. Connect a DVOM to
PC142-1 (+) on the load sense (PT1) and CA215-21 (-
) on Access 1. Measure the resistance.
• If: The resistance = 0 Ω.
– Then replace the Load Sense (PT1).
• If: The resistance ≠ 0 Ω.
– Then continue to step 5.

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Step 5: Connect a DVOM to CA611-1 (+) and
CA215-21 (-) on Access 1. Measure the resistance.
• If: The resistance = 0 Ω.
– Then repair or replace the wire between PC611-
1 and PC142-1.
• If: The resistance ≠ 0 Ω
– Then repair or replace the wire between JC611-1
and CA215-21 on Access 1.
Step 6: Connect a DVOM to CA611-2 (+) and battery
negative on Access 3™.
• If: The voltage = 14.5–15.5 V DC.
– Then repair or replace the wire between PC611-
2 and PC142-2.
• If: The voltage ≠ 14.5–15.5 V DC.
– Then continue to step 7.
Step 7: Connect a DVOM to CA215-13 (+) and
CA215-4 (-) on Access 1.
• If: The voltage = 14.5–15.5 V DC.
– Then repair or replace the wire between CA215-
13 and JC611-2.
• If: The voltage ≠ 14.5–15.5 V DC.
– Then continue to step 8.
Step 8: Connect a DVOM to CA215-17 (+) and
CA215-13 (-) on Access 1.
• If: The voltage = 33–39 V DC.
– Then repair or replace the wire between CA215-
13, JC611-2. PC611-2, and PC142-2.
• If: The voltage ≠ 33–39 V DC.
– Then replace Access 1.
Event Code 136
Access 1 Detects The Brake Sensor (RPS1) Out of
Range
Step 1: Turn on the lift truck. Go to the Analyzer
Menu A2.1.1 RPS1 CHB and slowly push and release
the brake pedal to make sure that the brake sensor op-
erates correctly.
Technician Tips: The correct output voltage = 0.5–
4.5 V DC.
• If: The voltage is 0.5–4.5 V DC.
– Then use the Calibration Menu C1.2 Brake Pot to
calibrate the brake sensor (RPS1).
• If: The voltage ≠ 0.5–4.5 V DC.
– Then continue to step 2.
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Step 2: Measure the supply voltage to the brake sen-
sor (RPS1). Connect a DVOM to CA606-4 (+) and
CA606-6 (-) on the brake sensor (RPS1).
• If: The voltage = 4.75–5.25 V DC.
– Then continue to step 3.
• If: The voltage ≠ 4.75–5.25 V DC.
– Then continue to step 6.
Step 3: Measure the output voltage from the brake
sensor (RPS1). Connect a DVOM to CA606-5 (+) and
CA606-6 (-) on the brake sensor (RPS1). Slowly push
and release the brake pedal.
• If: The voltage = 0.5–4.5 V DC.
– Then continue to step 4.
• If: If the voltage ≠ 0.5–4.5 V DC.
– Then replace the Brake Sensor (RPS1).
Step 4: Connect a DVOM to CA605-5 (+) and
CA605-6 (-). Slowly push and release the brake pedal.
• If: The voltage = 0.5–4.5 V DC.
– Then continue to step 5.
• If: If the voltage ≠ 0.5–4.5 V DC.
– Then repair or replace the wire between the
JC605-5 and PC606-5 on the brake sensor
(RPS1).
Step 5: Connect a DVOM to CA215-20 (+) and
CA215-12 (-) on Access 1. Slowly push and release
the brake pedal.
• If: The voltage = 0.5–4.5 V DC.
– Then replace Access 1.
• If: The voltage ≠ 0.5–4.5 V DC.
– Then repair or replace the wire between CA215-
20 on Access 1 and JC605-5.
Step 6: Connect a DVOM to CA605-4 (+) and
CA605-6 (-).
• If: The voltage = 4.75–5.25 V.
– Then repair or replace the wires between JC605-
4, JC605-6 and PC606-4, PC606-6 at the brake
sensor (RPS1).
• If: The voltage ≠ 4.75–5.25 V.
– Then continue to step 7.
Step 7: Connect a DVOM to CA215-10 (+) and
CA215-12 (-) on Access 1.
• If: The voltage = 4.75–5.25 V.
– Then repair or replace the wires between CA215-
10, CA215-12 on Access 1 and PC605-4,
PC605-6.
• If: The voltage ≠ 4.75–5.25 V.
– Then replace Access 1.
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Event Code 170
Access 1 Communication Event with EPS.
Step 1: Turn off the lift truck. Measure the resistance
of the CAN circuit. Connect a DVOM to EPS-1 (CAN H)
and EPS-2 (CAN L) on the EPS connector.
• If: The resistance = 60 Ω. If the EPS connector is
disconnected, the lift truck side resistance is 60 Ω
and the battery side is out of limit.
– Then continue to step 2.
• If: The resistance ≠ 60 Ω or out of limit.
– Then follow the instructions in the V Force® bat-
tery manufacturer manual or Event Code 102.
Step 2: Check the wires between EPS-1 and EPS-2.
Make sure that the wires are connected properly.
• If: The wires are damaged or not connected prop-
erly.
– Then repair or replace the wires or connect EPS
to the V Force® battery.
• If: The wires and connections are OK.
– Then continue to step 3.
Step 3: Turn off the battery. Then turn on the battery.
Turn on the lift truck.
• If: The event code clears.
– Then return the lift truck to service.
• If: The event code does not clear.
– Then troubleshoot the battery by following the in-
structions in the V Force® battery manufacturer
manual.
Event Code 171
Access 1 Communication Lost from EPS
Step 1: Turn off the lift truck. Measure the resistance
of the CAN circuit. Connect a DVOM to EPS-1 (CAN H)
and EPS-2 (CAN L).
• If: The resistance = 60 Ω. If the EPS connector is
disconnected, the lift truck side resistance is 60 Ω
and the battery side is out of limit.
– Then continue to step 2.
• If: The resistance ≠ 60 Ω or out of limit.
– Then follow the instructions in the V Force® bat-
tery manufacturer manual or Event Code 102.
Step 2: Check the wires between EPS-1 and EPS-2.
Make sure that the wires are connected properly.
• If: The wires are damaged or not connected prop-
erly.
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Event Codes
– Then repair or replace the wires or connect EPS
to the V Force® battery.
• If: The wires and connections are OK.
– Then continue to step 3.
Step 3: Turn on the lift truck. Make sure that the Fea-
tures menus are set correctly. Go to the Features menu
F3.4.3 Electrical Power Source press enter. Make sure
that the Features menu F3.4.3.1 Type = 2 if the lift truck
is equipped with a fuel cell or = 3 if the lift truck is
equipped with a lithium-ion battery. Make sure that the
Features menu F3.4.3.2 Level = 2.
• If: The menu settings are not correct.
– Then change the menus to the correct settings.
• If: The menu settings are correct.
– Then continue to step 4.
Step 4: Turn off the battery. Then turn on the battery.
Turn on the lift truck.
• If: The event code clears.
– Then return the lift truck to service.
• If: The event code does not clear.
– Then troubleshoot the battery by following the in-
structions in the V Force® battery manufacturer
manual.
Event Code 172
Access 1 Detects Software Incompatibility with
EPS
This event is logged after the software has been down-
loaded.
Step 1: Clear the event by clearing the EEPROM in
the Access 3™ using Utilities Menu U4. Clear EE-
PROM.
• If: If the software has been recently updated.
– Then clear the EEPROM and reload the soft-
ware.
• If: The software has not been recently updated.
– Then clear the EEPROM and replace Access 1 if
the event returns.
Event Code 173
Access 1 Detects an EPS Configuration Mismatch
The lift truck features are not configured correctly for
the EPS type and the level installed in the lift truck. The
lift truck software is not compatible with the V Force®
lithium-ion battery software.
Step 1: Turn on the lift truck. Go to the Features
menu F3.4.3 Electrical Power Source. Press enter.
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Configure Features menu F3.4.3.1 Type = 2 if the lift
truck is equipped with a fuel cell or = 3 if the lift truck is
equipped with a lithium-ion battery. Configure Features
menu F3.4.3.2 Level = 2 Level 2.
• If: The Features are configured correctly.
– Then continue to step 2.
• If: The Features are not configured correctly.
– Then configure the EPS type and level to match
the EPS installed in the lift truck. Turn off the lift
truck then turn on the lift truck. If the event code
is cleared, return the lift truck to service. If the
event code is not cleared, continue to step 2.
Step 2: Download the latest software into the lift truck
and correctly set up the Features menu.
• If: The event code is cleared.
– Then return the lift truck to service.
• If: The event code is not cleared.
– Then continue to step 3.
Step 3: Download the latest software into the
V Force® lithium-ion battery.
• If: The event code is cleared.
– Then return the lift truck to service.
• If: The event code is not cleared.
– Then contact the Crown Service Department.
Event Code 174
Access 1 Detects an EPS Error State Logged
Technician Tips: Troubleshoot the battery by follow-
ing the instructions in the V Force® battery manufac-
turer manual.
Event Code 175
Access 1 Detects an EWS Event
The lift truck does not have power.
Step 1: View the external display unit on the
V Force® lithium-ion battery.
• If: The V Force® lithium-ion battery is on.
– Then continue to step 2.
• If: The V Force® lithium-ion battery is not on.
– Then turn on the lithium-ion battery. If the lithium-
ion battery turns on, continue to step 2. If the lith-
ium-ion battery does not turn on, then trouble-
shoot the battery by following the instructions in
the V Force® battery manufacturer manual.
Step 2: View the fault indicated LED on the V Force®
lithium-ion battery.
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• If: The fault indicator LED is flashing.
– Then troubleshoot the battery by following the in-
structions in the V Force® battery manufacturer
manual.
• If: The fault indicator LED is not flashing.
– Then continue to step 3.
Step 3: View the battery state of charge LEDs on the
V Force® lithium-ion battery.
• If: The battery state of charge is greater than 0%.
– Then continue to step 4.
• If: The battery state of charge is 0%.
– Then charge the battery.
Step 4: Confirm that the battery and the EPS harness
are properly connected to the lift truck.
• If: The battery and harness are properly connected.
– Then continue to step 5.
• If: If the battery and harness are not properly con-
nected.
– Then connect the battery and the EPS harness to
the lift truck and continue to step 5.
Step 5: Measure the voltage for the EWS signal on
the EPS connector. Connect a DVOM to EPS-4 (+) on
the EPS connector and the battery connector (-) termi-
nal.
• If: The voltage is 34–39 V DC.
– Then continue to step 6.
• If: The voltage is not 34–39 V DC.
– Then troubleshoot the battery by following the in-
structions in the V Force® battery manufacturer
manual.
Step 6: Measure the voltage for the Integrity signal
on the EPS connector. Connect a DVOM to EPS-5 (+)
on the EPS connector and the battery connector (-).
• If: The voltage is 34–39 V DC.
– Then continue to step 7.
• If: If the voltage is not 34–39 V DC.
– Then replace fuse (FU EWS) in the EWS har-
ness.
Step 7: Disconnect the battery connector from the lift
truck. Measure the voltage of the V Force® battery.
Connect a DVOM to (+) and (-) terminals of the battery
connector.
• If: The voltage is 34–39 V DC.
– Then continue to step 8.
• If: The voltage is not 34–39 V DC.
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– Then troubleshoot the battery by following the in- – Then repair or replace the wiring between
structions in the V Force® battery manufacturer CA405-14 on Access 2, JC899 and EWS2 on K
manual. EPS.
Step 8: Connect the battery connector to the lift truck.
Turn off the lift truck then turn on the lift truck. Event Code 200
• If: The lift truck has power. Access 2 Internal Error
– Then continue to step 9. Step 1: Update the lift truck software.
• If: The lift truck does not have power. • If: The error still exists.
– Then see the schematic diagram to troubleshoot – Then replace Access 2.
the fuses (FU11), (FU12), (FU21), (KYS), and
(K1) relay startup circuit.
Event Code 201
Step 9: Check the event code history, is event code
175 logged. There is no CAN Communication Between
• If: Event Code 175 is logged. Access 2 and Access 1.
Step 1: Follow Event Code 101 procedures.
– Then continue to step 10.
• If: Event Code 175 is not logged. Event Code 202
– Then return the lift truck to service.
Step 10: Measure the supply voltage to the K EPS re- There is no CAN communication between Access 2
lay connector. Connect a DVOM to wire KSW2 (+) and and Access 7
BNEG2 (-) on K EPS. Step 1: Check for power to Access 2 and Access 7.
• If: The voltage is 34–39 V DC. Connect a DVOM to CA405-1 (+) and battery negative
on Access 2. Turn on the lift truck.
– Then continue to step 11.
• If: The voltage = 33–39 V.
• If: The voltage is not 34–39 V DC.
– Then continue to step 2.
– Then repair or replace the wires between KSW2,
BNEG2, on K EPS relay and PC402. • If: The voltage ≠ 33–39 V DC.
Step 11: Measure the voltage on the relay connector. – Then continue to step 7.
Connect a DVOM to wire EWS1 (+) and BNEG2 (-) on Step 2: Connect a DVOM to CA231-16 (+) and
K EPS. CA231-9 (-) on Access 7.
• If: The voltage is 34–39 V DC. • If: The voltage = 33–39 V.
– Then continue to step 12. – Then continue to step 3.
• If: The voltage is not 34–39 V DC. • If: The voltage ≠ 33–39 V DC.
– Then repair or replace the wires EWS1 between – Then continue to step 6.
K EPS relay and connector TRUCK-3. Step 3: Connect a DVOM o CA231-1 (+) (CAN L) and
Step 12: Measure the voltage on the relay connector. CA231-9 (-) on Access 7. Measure and record the volt-
Connect a DVOM to wire EWS2 (+) and BNEG2 (-) on age. Connect a DVOM to CA231-2 (+) (CAN H) on
K EPS. CA231-9 (-) on Access 7.
• If: The voltage is 34–39 V DC. • If: The voltage = 1.5–2.5 V DC for (CAN L) and
– Then continue to step 13. 2.5–3.5 V DC for (CAN H).
• If: The voltage is not 34–39 V DC. – Then replace Access 7.
– Then replace the K EPS relay. • If: The voltage ≠ 1.5–2.5 V DC for (CAN L) and 2.3–
3.5 V DC for (CAN H)
Step 13: Measure the EWS signal to Access 2. Con-
nect a DVOM to CA405-14 (+) and battery negative on – Then continue to step 4.
Access 2. Step 4: Turn off the lift truck. Measure the resistance
• If: The voltage is 34–39 V DC. of the CAN circuit. Connect a DVOM to CA231-1 (CAN
L) and CA231-2 (CAN H) on Access 7.
– Then replace Access 1.
• If: The resistance is 58–62 Ω.
• If: The voltage is not 34–39 V DC.
– Then replace Access 7.

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• If: The resistance is not 58–62 Ω.
– Then continue to step 5.
Step 5: Measure the resistance of the CAN wires be-
tween Access 7 and Access 2. Connect a DVOM to
CA231-1 (+) (CAN L) on Access 7 and CA405-15 (-)
(CAN L) on Access 2. Measure and record the resis-
tance. Connect a DVOM to CA231-2 (+) (CAN H) on
Access 7 and CA405-23 (-) (CAN H) on Access 2.
• If: The resistance = 0 Ω.
– Then replace Access 2.
• If: The resistance ≠ 0 Ω.
– Then replace the main wiring harness.
Step 6: Connect a DVOM to wire 29042 on fuse
(FU22) (+) at the fuse box and battery negative on
Access 2.
• If: The voltage = 33–39 V.
– Then repair or replace the wire between fuse
(FU22) and CA231-16 on Access 7.
• If: The voltage ≠ 33–39 V DC.
– Then replace Fuse (FU22).
Step 7: Connect a DVOM to wire 29042 on fuse
(FU22) (+) at the fuse box and battery negative on
Access 2.
• If: The voltage = 33–39 V.
– Then repair or replace the wire between fuse
(FU22) and CA405-1 on Access 2.
• If: The voltage ≠ 33–39 V DC.
– Then replace Fuse (FU22).
Event Code 203
Access 2 lost calibrations.
Step 1: Turn on the lift truck, go to the following Cali-
bration Menus:
• C2.1.1 Lift Pot and calibrate the Raise / Lower
Potentiometer (POT2).
• C2.1.3 Accessory 1 Pot and calibrate the Acces-
sory Potentiometer (POT3).
• C2.3.1 Lower Valve and calibrate the Solenoid
Proportional Valve Lower (SPL).
• C2.5 Pressure Regulator and calibrate the Pres-
sure Regulator Valve Accessory (PRVA).
Turn off the lift truck and then turn on the lift truck.
• If: The event code continues.
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– Then replace Access 2.
Event Code 210
Access 2 Detects Low Voltage in Power Circuit of
Access 2.
This event is logged if an incorrect or undercharged
battery is installed.
Step 1: Turn off the lift truck. Check the coil connec-
tions of the line contactor (C LINE), the tip condition of
the line contactor (C LINE), fuse (FU2), and the cable
connections between the line contactor (C LINE) and
Access 2.
• If: The line contactor (C LINE), cables, fuse (FU2),
and connections are OK.
– Then continue to step 2.
• If: The line contactor (C LINE), cables, fuse (FU2),
and connections are not OK.
– Then repair or replace the defective part.
Step 2: Keep the lift truck off. Remove the power ca-
bles from the lift motor (M3) and check between the
motor terminals and the lift truck frame for shorts.
• If: A short is detected.
– Then replace the Pump Motor (M3).
• If: There is an open (O/L).
– Then replace Access 2.
Event Code 211
Access 2 Detects High Voltage in Power Circuit of
Access 2
This event is logged if an incorrect or over charged bat-
tery is installed. This event may also be logged if there
is a sudden loss of power between battery positive and
the Access 2 while operating the pump motor.
Step 1: Turn off the lift truck. Check the coil connec-
tions of the line contactor (C LINE), the tip condition of
the line contactor (C LINE), fuse (FU2), and the cable
connections between the line contactor (C LINE) and
Access 2.
• If: The line contactor (C LINE), cables, fuse (FU2),
and connections are OK.
– Then continue to step 2.
• If: The line contactor (C LINE), cables, fuse (FU2),
and connections are not OK.
– Then repair or replace the defective part.
Step 2: Turn on the lift truck and go the Analyzer
Menu A2.2.13 Battery Voltage.
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• If: The voltage > 63 V DC. Event Code 215

– Then make sure that the correct battery is in-
stalled and perform the C3 Adjust Battery calibra-
tion.
• If: The voltage = 33–39 V DC.
– Then replace Access 2.
Event Code 212
Access 2 Detects Overcurrent in Power Circuit of
Access 2
Step 1: Turn off the lift truck then turn on the lift truck.
• If: The event clears.
– Then return the lift truck to service.
• If: The event code does not clear.
– Then replace Access 2.
Technician Tips: If the lift truck operates, the event
code could be a random nuisance code. Monitor the
code frequency. If the frequency gradually increases
for no apparent reason, replace Access 2.
Event Code 213
Access 2 Detects a Short Between Terminal U on
the Pump Motor (M3) and battery positive
Step 1: Turn off the lift truck. Disconnect the U power
cable from Access 2 and turn on the lift truck.
• If: The event changes or clears.
– Then a short exists in the power cables or the
pump motor. Replace the U power cable or Pump
Motor (M3).
• If: The event returns.
– Then replace Access 2.
Event Code 214
Access 2 Detects a Short Between Terminal V on
the Pump Motor (M3) and battery positive
Step 1: Turn off the lift truck. Disconnect the V power
cable from Access 2 and turn on the lift truck.
• If: The event changes or clears.
– Then a short exists in the power cables or the
pump motor. Replace the V power cable or Pump
Motor (M3).
• If: The event returns.
– Then replace Access 2.
Access 2 Detects a Short Between Terminal W on
the Pump Motor (M3) and battery positive
Step 1: Turn off the lift truck. Disconnect the W power
cable from Access 2 and turn on the lift truck.
• If: The event changes or clears.
– Then a short exists in the power cables or the
pump motor. Release the W power cable or
Pump Motor (M3).
• If: The event returns.
– Then replace Access 2.
Event Code 216
Access 2 Detects a Short in the (M3) Pump Motor
Circuit
Step 1: Check the power cable connections at
Access 2 and the pump motor (M3) power cables for
short circuits. Disconnect the Battery. Measure the re-
sistance between U, V, and W terminals on Access 2 to
the battery negative terminal on Access 2.
• If: The resistance = 0 Ω.
– Then continue to step 2.
• If: The resistance ≠ 0 Ω.
– Then continue to step 3.
Step 2: Disconnect the U, V, and W cables from
Access 2. Measure the resistance between the U, V,
and W cables to the battery negative terminal on
Access 2.
• If: The resistance = 0 Ω.
– Then replace the U, V, and W cables.
• If: The resistance ≠ 0 Ω.
– Then replace Access 2.
Step 3: Measure the resistance between the U, V,
and W terminals on Access 2 to the battery positive ter-
minal on Access 2.
• If: The resistance = 0 Ω.
– Then continue to step 4.
• If: The resistance ≠ 0 Ω.
– Then continue to step 5.
Step 4: Disconnect the U, V, and W cables from
Access 2. Measure the resistance between U, V, and
W cables to the battery positive terminal on Access 2.
• If: The resistance = 0 Ω.
– Then replace the U, V, and W cables.
• If: The resistance ≠ 0 Ω.

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– Then replace Access 2.
Step 5: Disconnect the U, V, and W cables from
Access 2 and the (M3) pump motor terminals. Measure
the resistance between the U to V, U to W, and V to W
cables.
• If: The resistance = 0 Ω.
– Then replace the U, V, and W cables.
• If: The resistance ≠ 0 Ω.
– Then replace the Pump Motor (M3).
Event Code 217
Access 2 Detects Key Switch (KYS) Input Voltage
Very Low (<7 V)
In most instances, this event is logged when the battery
voltage is low and raise and traction is requested simul-
taneously. The battery condition and the state of
charge must be considered if the event code is a ran-
dom intermittent event. This event is also logged if an
incorrect or under charged battery is installed.
Step 1: Connect a DVOM to CA405-1 (+) and battery
negative on Access 2. Turn on the lift truck. Raise the
forks to maximum lift height. Continue to hold the multi-
task handle in the full raise position for 2–4 seconds to
load the battery.
• If: The voltage < 8 V DC.
– Then continue to step 2.
• If: The voltage > 8 V DC.
– Then replace Access 2.
Step 2: Connect a DVOM to fuse (FU22) (+) at the
fuse box and battery negative on Access 2. Turn on the
lift truck. Raise the forks to maximum lift height. Con-
tinue to hold the multi-task handle in the full raise posi-
tion for 2–4 seconds to load the battery.
• If: The voltage < 8 V DC.
– Then replace the lift truck battery with the correct
voltage, size, and Ah battery.
• If: The voltage > 8 V DC.
– Then repair or replace the wire between fuse
(FU22) and CA405-1 on Access 2.
Event Code 218
Access 2 Detects Key Switch (KYS) Input Voltage
Very High (>100 V)
This event is logged if there is a short to the frame in
the motor circuits of the lift truck. This event is also
logged if an incorrect or over charged battery is in-
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stalled. The event clears when the (KYS) input voltage
< 98 V DC.
Step 1: Connect a DVOM to CA405-1 (+) and battery
negative on Access 2. Turn on the lift truck.
• If: The voltage >98 V DC.
– Then continue to step 2.
• If: The voltage <98 V DC.
– Then replace Access 2.
Step 2: Connect a DVOM to fuse (FU22) (+) at the
fuse box and battery negative on Access 2.
• If: The voltage > 98 V DC.
– Then replace the lift truck battery with the correct
voltage, size, and Ah battery.
• If: The voltage < 98 V DC.
– Then repair or replace the wire between fuse
(FU22) and CA405-1 on Access 2.
Event Code 220
Accessory Potentiometer (POT3) Out of Range
Step 1: Turn on the lift truck. Go to the Analyzer
Menu A2.2.6 POT3 and watch the voltage displayed
when slowly rotating potentiometer (POT3) from full left
to full right.
• If: The voltage = 0.37–11.3 V DC when rotating
potentiometer (POT3).
– Then calibrate the accessory potentiometer
(POT3), Calibration Menu C2.1.3 Accessory Pot.
• If: The voltage ≠ 0.37–11.3 V DC or does not vary
when rotating potentiometer (POT3).
– Then continue to step 2.
Step 2: Connect a DVOM to CA220-7 (+) and
CA220-9 (-) on the multi-task handle.
• If: The voltage = 11.5–12.5 V DC.
– Then continue to step 3.
• If: The voltage ≠ 11.5–12.5 V DC.
– Then continue to step 5.
Step 3: Connect a DVOM to CA220-8 (+) and
CA220-9 (-) on the multi-task handle. Rotate potenti-
ometer (POT3) from full left to full right.
• If: The voltage = 0.37–11.3 V DC.
– Then continue to step 4.
• If: The voltage ≠ 0.37–11.3 V DC.
– Then replace the Accessory Potentiometer
(POT3).
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Step 4: Connect a DVOM to CA405-20 (+) and
CA405-4 (-) on Access 2. Rotate potentiometer
(POT3) from full left to full right.
• If: The voltage = 0.37–11.3 V DC.
– Then replace Access 2.
• If: The voltage ≠ 0.37–11.3 V DC.
– Then repair or replace the wire between CA220-
8 on the multi-task handle and CA405-20 on
Access 2.
Step 5: Connect a DVOM to CA405-3 (+) and
CA405-4 (-) on Access 2.
• If: The voltage = 11.5–12.5 V DC.
– Then repair or replace the wiring between CA220
on the multi-task handle and CA405 on Access 2.
• If: The voltage ≠ 11.5–12.5 V DC.
– Then continue to step 6.
Step 6: Turn off the lift truck. Disconnect the battery.
Disconnect CA405 from Access 2. Remove the wire
from CA405-3. Connect a DVOM to the wire removed
from CA405-3 (+) and the negative lead to battery neg-
ative on Access 2. Connect the battery. Turn on the lift
truck. Record the reading. Move the negative lead to
battery positive on Access 2.
• If: The voltage = 0 V DC.
– Then continue to step 7.
• If: The voltage ≠ 0 V DC.
– Then repair or replace the wiring between
CA220-7 on the multi-task handle and CA405-3
on Access 2.
Step 7: Turn off the lift truck. Disconnect CA405 from
Access 2. Remove the wire from CA405-4. Connect a
DVOM to the wire removed from CA405-4 (+) and the
negative lead to battery negative on Access 2. Con-
nect the battery. Turn on the lift truck. Record the read-
ing. Move the negative lead to battery positive on
Access 2.
• If: The voltage = 0 V DC.
– Then replace Access 2.
• If: The voltage ≠ 0 V DC.
– Then repair or replace the wiring between
CA220-9 on the multi-task handle and CA405-4
on Access 2.
Event Code 222
Access 2 Detects the Raise and Lower Potentiom-
eter (POT2) Out of Range
Step 1: Turn on the lift truck. Go to the Analyzer
Menu A2.2.1 POT2 and watch the voltage displayed
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Event Codes
when moving the multi-task handle potentiometer
(POT2) from full lower to full raise position.
• If: The voltage = 0.37–11.3 V DC when moving po-
tentiometer (POT2).
– Then calibrate the lift and lower potentiometer
(POT2), Calibration Menu C.2.1.1 Lift Pot.
• If: The voltage ≠ 0.37–11.3 V DC or does not vary
when moving potentiometer (POT2).
– Then continue to step 2.
Step 2: Connect a DVOM to CA220-4 (+) and
CA220-6 (-) on the multi-task handle.
• If: The voltage = 11.5–12.5 V DC.
– Then continue to step 3.
• If: The voltage ≠ 11.5–12.5 V DC.
– Then continue to step 5.
Step 3: Connect a DVOM to CA220-5 (+) and
CA220-6 (-) on the multi-task handle. Move potentiom-
eter (POT2) from full lower to full raise position.
• If: The voltage = 0.37–11.3 V. DC
– Then continue to step 4.
• If: The voltage ≠ 0.37–11.3 V.
– Then replace Raise and Lower Potentiometer
(POT2).
Step 4: Connect a DVOM to CA405-9 (+) and
CA405-4 (-) on Access 2. Move potentiometer (POT2)
from full lower to full raise position.
• If: The voltage = 0.37–11.3 V DC.
– Then replace Access 2.
• If: The voltage ≠ 0.37–11.3 V DC.
– Then repair or replace the wire between CA220-
5 on the multi-task handle and CA405-9 on
Access 2.
Step 5: Connect a DVOM to CA405-3 (+) and
CA405-4 (-) on Access 2.
• If: The voltage = 11.5–12.5 V DC.
– Then repair or replace the wiring between CA220
on the multi-task handle and CA405 on Access 2.
• If: The voltage ≠ 11.5–12.5 V DC.
– Then continue to step 6.
Step 6: Turn off the lift truck. Disconnect the battery.
Disconnect CA405 from Access 2. Remove the wire
from CA405-3. Connect a DVOM to the wire removed
from CA405-3 (+) and the negative lead to battery neg-
ative on Access 2. Connect the battery. Turn on the lift
truck. Record the reading. Move the negative lead to
battery positive on Access 2.
• If: The voltage = 0 V DC.
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– Then continue to step 7.
• If: The voltage ≠ 0 V DC.
– Then repair or replace the wiring between
CA220-4 on the multi-task handle and CA405-3
on Access 2.
Step 7: Turn off the lift truck. Disconnect the battery.
Disconnect CA405 from Access 2. Remove the wire
from CA405-4. Connect a DVOM to the wire removed
from CA405-4 (+) and the negative lead to battery neg-
ative on Access 2. Connect the battery. Turn on the lift
truck. Record the reading. Move the negative lead to
battery positive on Access 2.
• If: The voltage = 0 V DC.
– Then replace Access 2.
• If: The voltage ≠ 0 V.
– Then repair or replace the wiring between
CA220-6 on the multi-task handle and CA405-4
on Access 2.
Event Code 230
Access 2 Detects the Pump Motor Encoder (ECR4)
Error
Step 1: Turn on the lift truck. Go to the Analyzer
Menu A2.2.9 M3 Speed Target. Request raise. The
correct range is 800–3,500 rpm.
• If: The range is not 800–3,500 rpm.
– Then continue to step 2.
• If: The range is 800–3,500 rpm.
– Then replace Access 2.
Step 2: Connect a DVOM to CA420-1 (+) and
CA420-2 (-) on the encoder (ECR4).
• If: The voltage = 11.5–12.5 V DC.
– Then continue to step 3.
• If: The voltage ≠ 11.5–12.5 V DC.
– Then continue to step 5.
Step 3: Connect a DVOM to CA420-3 CH A (+) and
CA420-2 (-) on the encoder (ECR4). Request raise.
Record the results. Connect a DVOM to CA420-4 CH
B (+) and CA420-2 (-) on the encoder (ECR4). Request
raise.
• If: The voltage = 5.5–6.5 V DC.
– Then continue to step 4.
• If: The voltage ≠ 5.5–6.5 V DC.
– Then replace the Pump Motor Encoder (ECR4).
Step 4: Connect a DVOM to CA405-5 CH A (+) and
CA405-4 (-) on Access 2. Request raise. Record the
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results. Connect a DVOM to CA405-6 CH B (+) and
CA405-4 (-) on Access 2. Request raise.
• If: The voltage = 5.5–6.5 V DC.
– Then replace Access 2.
• If: The voltage ≠ 5.5–6.5 V DC.
– Then repair or replace the wires between CA405-
5, CA405-6 on Access 2 and PC420-3, PC420-4
on the encoder (ECR4).
Step 5: Connect a DVOM to CA405-3 (+) and
CA405-4 (-) on Access 2.
• If: The voltage = 11.5–12.5 V DC.
– Then repair or replace the wires between CA405-
3, CA405-4 on Access 2 and PC420-1, PC420-2
on the encoder (ECR4).
• If: The voltage ≠ 11.5–12.5 V DC.
– Then replace Access 2.
Event Code 231
M3 Encoder Fault
Step 1: Follow the Event Code 230 procedures.
Event Code 232
Access 2 Operating Temperature < -25 °C (-13 °F)
This event is logged if the lift truck is left unused for
long periods of time in ambient temperatures < -25 °C
(-13 °F)
Step 1: Turn on the lift truck and go to the Analyzer
Menu A2.2.12 Access 2 Temperature.
• If: The temperature < -25 °C (-13 °F).
– Then verify the application. Move the lift truck to
an area where the ambient temperature > -25 °C
(-13 °F). Turn off the lift truck and then turn on the
lift truck.
• If: The temperature > -25 °C (-13 °F).
– Then replace Access 2.
Event Code 233
Access 2 Operating Temperature <-45 °C (-49 °F)
This event is logged if the lift truck is left unused for
long periods of time in ambient temperatures < -45 °C
(-49 °F). The event clears when the module tempera-
ture = -43 °C (-46 °F).
Step 1: Turn on the lift truck and go to the Analyzer
Menu A2.2.12 Access 2 Temperature.
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• If: The temperature < -45 °C (-49 °F).
– Then verify application. Move the lift truck to an
area where the ambient temperature > -45 °C (-
49 °F). Turn off the lift truck and then turn on the
lift truck.
• If: The temperature > -43 °C (-46 °F).
– Then replace Access 2.
Event Code 234
Access 2 Operating Temperature > 85 °C (185 °F)
The lift truck continues to operate. The performance is
reduced to manage the controller thermal limits.
Restricted air flow in the (FAN2) duct also causes this
event.
Step 1: Turn on the lift truck. Go to the Analyzer
Menu A4.3.1 FAN 2 and press enter to apply power to
fan (FAN 2).
• If: The fan (FAN2) operates.
– Then continue to step 2.
• If: The fan (FAN2) does not operate.
– Then follow the Event Code 339 procedures.
Step 2: Go to the Analyzer Menu A2.2.12 Access 2
Temperature.
• If: The temperature ≥ 85 °C (185 °F).
– Then blow out the fan (FAN2) air duct with low
pressure air.
• If: The temperature < 85 °C (185 °F).
– Then turn off the lift truck then on. Replace
Access 2 if the event does not clear.
Technician Tips: If fan (FAN2) operates during the
testing procedures and the event continues to occur
during the lift truck operation set the Features Menu
F4.5.1 Module Fan to Always On.
Event Code 235
Access 2 Operating Temperature > 105 °C (221 °F)
The pump motor is disabled. Restricted air flow in the
fan (FAN2) duct also causes this event. The event
clears when the module temperature ≤ 103 °C
(218 °F).
Step 1: Turn on the lift truck. Go to the Analyzer
Menu A4.3.1 FAN2 and press enter to apply power to
fan (FAN2).
• If: The fan (FAN2) operates.
– Then continue to step 2.
• If: The fan (FAN2) does not operate.
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Event Codes
– Then follow the Event Code 339 procedures.
Step 2: Go to the Analyzer Menu A2.2.12 Access 2
Temperature.
• If: The temperature ≥ 105 °C (221 °F)
– Then blow out the fan (FAN2) air duct with low
pressure air.
• If: The temperature < 103 °C (218 °F).
– Then turn off the lift truck then on. Replace
Access 2 if the event does not clear.
Technician Tips: If FAN2 operates during the testing
procedures and the event continues to occur during the
lift truck operation, set the Features Menu F4.5.1 Mod-
ule Fan to Always On.
Event Code 236
Access 2 Detects the Pump Motor (M3) Tempera-
ture > 175 °C (347 °F)
Step 1: Turn on the lift truck. Go to the Analyzer
Menu A2.2.11 TS3 to view the temperature of the pump
motor (M3).
• If: The temperature > 175 °C (347 °F)
– Then continue to step 2.
• If: The temperature <175 °C (347 °F).
– Then turn off the lift truck then turn on the lift
truck. Watch the event frequency.
• If: No temperature is displayed, or the temperature
≥ 250 °C (482 °F).
– Then continue to step 3.
Step 2: Determine if the lift truck is under extreme
duty cycles or high ambient temperatures.
• If: The lift truck is under extreme duty cycles or high
ambient temperatures.
– Then allow the lift truck to cool. Then continue to
use the lift truck.
• If: The lift truck is not overheating due to the previ-
ous conditions.
– Then follow the Event Code 230 procedures.
Step 3: Connect a DVOM to CA405-16 (+) and
CA405-4 (-) on Access 2. Turn on the lift truck.
• If: The voltage = 0.5–11.5 V DC.
– Then replace Access 2.
• If: The voltage ≠ 0.5–11.5 V DC.
– Then continue to step 4.
Step 4: Turn off the lift truck. Disconnect the battery.
Disconnect PC405 from Access 2. Measure the resis-
tance between PC405-16 (+) and PC405-4 (-).
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• If: The resistance = 340–1630 Ω.
– Then repair or replace the terminals on PC405-
16 and PC405-4.
• If: The resistance ≠ 340–1630 Ω.
– Then continue to step 5.
Step 5: Disconnect CA419 from the pump motor
(M3). Measure the resistance between JC419-1 (+)
and JC419-3 (-) on the pump motor (M3).
• If: The resistance = 340–1630 Ω.
– Then repair or replace the wiring between
PC419-1, PC419-3 and PC405-16, PC405-4 on
Access 2.
• If: The resistance ≠ 340–1630 Ω.
– Then replace the Pump Motor (M3) or the wound
stator assembly.
Event Code 237
Access 2 Detects the Pump Motor (M3) Tempera-
ture > 180 °C (356 °F)
Step 1: Turn on the lift truck. Go to the Analyzer
Menu A2.2.11 TS3 to view the temperature of the pump
motor (M3).
• If: The temperature > 180 °C (356 °F).
– Then continue to step 2.
• If: The temperature < 180 °C (356 °F)
– Then turn off the lift truck then on. Watch the
event frequency.
• If: No temperature is displayed, or the temperature
is > 250 °C (482 °F).
– Then continue to step 3.
Step 2: Determine if the lift truck is under extreme
duty cycles or high ambient temperatures.
• If: The lift truck is under extreme duty cycles or high
ambient temperatures.
– Then allow the motor to cool. Then continue to
use the lift truck.
• If: The lift truck is not overheating due to the previ-
ous conditions.
– Then follow Event Code 230 procedures.
Step 3: Connect a DVOM to CA405-16 (+) and
CA405-4 (-) on Access 2. Turn on the lift truck.
• If: The voltage = 0.5–11.5 V DC.
– Then replace Access 2.
• If: The voltage ≠ 0.5–11.5 V DC.
– Then continue to step 4.
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Step 4: Turn off the lift truck. Disconnect the battery.
Disconnect PC405 from Access 2. Measure the resis-
tance between PC405-16 (+) and PC405-4 (-).
• If: The resistance = 340–1630 Ω.
– Then repair or replace the terminals on PC405-
16 and PC405-4.
• If: The resistance ≠ 340–1630 Ω.
– Then continue to step 5.
Step 5: Disconnect CA419 from the (M3) pump mo-
tor. Measure the resistance between JC419-1 (+) and
JC419-3 (-) on the pump motor (M3).
• If: The resistance = 340–1630 Ω.
– Then repair or replace the wiring between
PC419-1, PC419-3 and PC405-16, PC405-4 on
Access 2.
• If: The resistance ≠ 340–1630 Ω.
– Then replace the Pump Motor (M3) or the wound
stator assembly.
Event Code 240
Access 2 Detects the 12 V Power Supply Negative
is Out of Range
Step 1: Connect a DVOM to CA405-3 (+) and
CA405-4 (-) on Access 2. Turn on the lift truck.
• If: The voltage = 11.5–12.5 V DC.
– Then replace Access 2.
• If: The voltage ≠ 11.5–12.5 V DC.
– Then continue to step 2.
Step 2: Connect a DVOM to CA405-4 (+) and battery
negative Access 2.
• If: The voltage = 0 V DC.
– Then replace Access 2.
• If: The voltage ≠ 0 V DC.
– Then continue to step 3.
Step 3: Connect a DVOM to CA405-4 (+) and battery
negative (-) on Access 2. Disconnect the following con-
nectors one at a time:
• CA220 from the multi-task handle (POT2 and
POT3).
• CA419 from the pump motor (M3) (TS3).
• CA420 from the pump motor encoder (ECR4).
• If: The voltage = 0 V DC when CA220 is discon-
nected.
– Then replace potentiometers (POT2 and POT3).
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• If: The voltage = 0 V DC when CA419 is discon-
nected.
– Then replace the Pump Motor (M3) or the wound
stator assembly.
• If: The voltage = 0 V DC when CA420 is discon-
nected.
– Then replace Pump Motor Encoder (ECR4).
• If: The voltage ≠ 0 V DC.
– Then replace the main wiring harness.
Event Code 241
Access Detects the 12 Volt Power Supply Positive
is Out of Range
Step 1: Connect a DVOM to CA405-3 (+) and
CA405-4 (-) on Access 2. Turn on the lift truck.
• If: The voltage = 11.5–12.5 V DC.
– Then replace Access 2.
• If: The voltage ≠ 11.5–12.5 V DC.
– Then continue to step 2.
Step 2: Connect a DVOM to CA405-3 (+) and
CA405-4 (-) on Access 2.
• If: The voltage > 15.6 V DC.
– Then continue to step 4.
• If: The voltage < 8.4 V DC.
– Then continue to step 3.
Step 3: Connect a DVOM to CA405-3 (+) and
CA405-4 (-) on Access 2. Disconnect the following
connectors one at a time:
• CA220 from the multi-task handle (POT2 and
POT3).
• CA420 from the pump motor encoder (ECR4).
• If: The voltage = 11.5–12.5 V DC when CA220 is
disconnected.
– Then replace potentiometers (POT2 and POT3).
• If: The voltage ≠ 11.5–12.5 V DC when CA420 is
disconnected.
– Then replace Pump Motor Encoder (ECR4).
• If: The voltage < 8.4 V DC.
– Then replace the main wiring harness.
Step 4: Connect a DVOM to CA405-3 (+) and
CA405-4 (-) on Access 2. Disconnect the following
connectors one at a time:
• CA220 from the multi-task handle (POT2 and
POT3).
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Event Codes
• CA420 from the pump motor encoder (ECR4).
• If: The voltage = 11.5–12.5 V DC when CA220 is
disconnected.
– Then replace potentiometers (POT2 and POT3).
• If: The voltage = 11.5–12.5 V DC when CA420 is
disconnected.
– Then replace Pump Motor Encoder (ECR4).
• If: The voltage > 15.6 V DC.
– Then replace the main wiring harness.
Event Code 250
Access 2 Detects an Over Voltage Condition at Key
Switch (KYS) Input
This event is logged if there is a high resistance or an
open circuit in the key switch input to Access 2.
Step 1: Turn on the lift truck. Go to Analyzer Menu
A2.2.13 Battery Voltage.
• If: The voltage ≠ 33–39 V DC.
– Then continue to step 2.
• If: The voltage = 33–39 V DC.
– Then replace Access 2.
Step 2: Connect a DVOM to CA405-1 (+) and battery
negative on Access 2.
• If: The voltage ≠ 33–39 V DC.
– Then continue to step 3.
• If: The voltage = 33–39 V DC.
– Then continue to step 4.
Step 3: Connect a DVOM to fuse (FU22) (+) in the
fuse box and battery negative on Access 2.
• If: The voltage ≠ 33–39 V DC.
– Then replace Fuse (FU22).
• If: The voltage = 33–39 V DC.
– Then repair or replace the wire between CA405-
1 on Access 2 and fuse (FU22).
Step 4: Turn off the lift truck. Disconnect the battery.
Disconnect CA405 from Access 2. Remove the wire
from CA405-1. Inspect the wire terminal for corrosion
or damage.
• If: Wire terminal is corroded or damaged.
– Then repair or replace the wire terminal.
• If: Wire terminal is not corroded or damaged.
– Then replace Access 2.
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Event Codes
Event Code 251
Access 2 Detects High Current in the Solenoid Pro-
portional Lowering (SPL) Circuit
Step 1: Connect a DVOM to the terminals of the so-
lenoid (SPL). Turn on the lift truck. Go to the Analyzer
Menu A4.2.1 SPL and press enter to apply power to the
solenoid (SPL).
• If: The voltage ≠ 18–20 V DC.
– Then continue to step 2.
• If: The voltage = 18–20 V DC.
– Then replace Access 2.
Step 2: Disconnect the wires from the solenoid
(SPL). Connect a DVOM to the wires removed from the
solenoid (SPL). Go to the Analyzer Menu A4.2.1 SPL
and press enter to apply power.
• If: The voltage ≠ 33–39 V DC.
– Then continue to step 3.
• If: The voltage = 33–39 V DC.
– Then replace the Solenoid Proportional Lowering
(SPL).
Step 3: Disconnect CA610. Connect a DVOM to
JC610-12 (+) and JC610-1 (-). Go to the Analyzer
Menu A4.2.1 SPL and press enter to apply power.
• If: The voltage ≠ 33–39 V DC.
– Then continue to step 4.
• If: The voltage = 33–39 V DC.
– Then replace the wires between PC610-1,
PC610-12 and the Solenoid Proportional Lower-
ing (SPL).
Step 4: Connect a DVOM to CA405-2 (+) and battery
negative on Access 2.
• If: The voltage ≠ 0 V DC.
– Then repair or replace the wire between CA405-
2 on Access 2 and JC610-1.
• If: The voltage = 0 V DC.
– Then replace Access 2.
Event Code 252
Access 2 Detects an Open in the Solenoid Propor-
tional Lowering (SPL) Circuit
Step 1: Connect a DVOM to the terminals of the so-
lenoid (SPL). Turn on the lift truck. Go to the Analyzer
menu A4.2.1 SPL and press enter to apply power to the
solenoid (SPL).
• If: The voltage ≠ 18–20 V DC.
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– Then continue to step 2.
• If: The voltage = 18–20 V DC.
– Then replace Access 2.
Step 2: Disconnect the wires from the solenoid
(SPL). Connect a DVOM to the wires removed from the
solenoid (SPL). Go to the Analyzer Menu A4.2.1 SPL
and press enter to apply power.
• If: The voltage ≠ 33–39 V DC.
– Then continue to step 3.
• If: The voltage = 33–39 V DC.
– Then replace the Solenoid Proportional Lowering
(SPL).
Step 3: Connect a DVOM to CA610-12 (+) and
CA610-1 (-). Go to the Analyzer Menu A4.2.1 SPL and
press enter to apply power.
• If: The voltage ≠ 33–39 V DC.
– Then continue to step 4.
• If: The voltage = 33–39 V DC.
– Then replace the wires between PC610-1,
PC610-12 and the Solenoid Proportional Lower-
ing (SPL).
Step 4: Connect a DVOM to fuse (FU22) (+) and
CA405-2 (-) on Access 2. Go to the Analyzer Menu
A4.2.1 SPL and press enter to apply power.
• If: The voltage ≠ 33–39 V DC.
– Then continue to step 5.
• If: The voltage = 33–39 V DC.
– Then repair or replace the wire between CA405-
2 on Access 2 and CA610-1.
Step 5: Connect a DVOM to fuse (FU22) (+) and bat-
tery negative on Access 2.
• If: The voltage ≠ 33–39 V DC.
– Then repair or replace the wires between fuse
(FU22) and CA610-12.
• If: The voltage = 33–39 V DC.
– Then replace Access 2.
Event Code 253
Access 2 Detects a Short in the Solenoid Propor-
tional Lowering (SPL) Circuit
Step 1: Follow the Event Code 251 procedures.
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Event Code 254
Access 2 Detects High Current in the Proportional
Relief Valve Accessories (PRVA) Circuit
Step 1: Connect a DVOM to the terminals of the so-
lenoid (PRVA). Turn on the lift truck. Go to the Analyzer
Menu A4.2.7 PRVA and press enter to apply power to
the solenoid (PRVA).
• If: The voltage ≠ 18–20 V DC.
– Then continue to step 2.
• If: The voltage = 18–20 V DC.
– Then replace Access 2.
Step 2: Disconnect the wires from the solenoid
(PRVA). Connect a DVOM to the wires removed from
the solenoid (PRVA). Go to the Analyzer Menu A4.2.7
PRVA and press enter to apply power.
• If: The voltage ≠ 33–39 V DC.
– Then continue to step 3.
• If: The voltage = 33–39 V DC.
– Then replace the Proportional Relief Valve Ac-
cessories (PRVA).
Step 3: Disconnect CA610. Connect a DVOM to
JC610-12 (+) and JC610-11 (-). Go to the Analyzer
Menu A4.2.7 PRVA and press enter to apply power.
• If: The voltage ≠ 33–39 V DC.
– Then continue to step 4.
• If: The voltage = 33–39 V DC.
– Then replace the wires between PC610-11,
PC610-12 and the Proportional Relief Valve Ac-
cessories (PRVA).
Step 4: Connect a DVOM to CA405-18 (+) and bat-
tery negative on Access 2.
• If: The voltage ≠ 0 V DC.
– Then repair or replace the wire between CA405-
18 on Access 2 and JC610-11.
• If: The voltage = 0 V DC.
– Then replace Access 2.
Event Code 255
Access 2 Detects an Open in the Proportional Re-
lief Valve Accessories (PRVA) Circuit.
Step 1: Connect a DVOM to the terminals of the so-
lenoid (PRVA). Turn on the lift truck. Go to the Analyzer
Menu A4.2.7 PRVA and press enter to apply power to
the solenoid (PRVA).
• If: The voltage ≠ 18–20 V DC.
– Then continue to step 2.
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Event Codes
• If: The voltage =18–20 V DC.
– Then replace Access 2.
Step 2: Disconnect the wires from the solenoid
(PRVA). Connect a DVOM to the wires removed from
the solenoid (PRVA). Go to the Analyzer Menu A4.2.7
PRVA and press enter to apply power.
• If: The voltage ≠ 33–39 V DC.
– Then continue to step 3.
• If: The voltage = 33–39 V DC.
– Then replace the Proportional Relief Valve Ac-
cessories (PRVA).
Step 3: Connect a DVOM to CA610-12 (+) and
CA610-11 (-). Go to the Analyzer Menu A4.2.7 PRVA
and press enter to apply power.
• If: The voltage ≠ 33–39 V DC.
– Then continue to step 4.
• If: The voltage = 33–39 V DC.
– Then replace the wires between PC610-11,
PC610-12 and the Proportional Relief Valve Ac-
cessories (PRVA).
Step 4: Connect a DVOM to fuse (FU22) (+) and
CA405-18 (-) on Access 2. Go to the Analyzer Menu
A4.2.7 PRVA and press enter to apply.
• If: The voltage ≠ 33–39 V DC.
– Then continue to step 5.
• If: The voltage = 33–39 V DC.
– Then repair or replace the wire between CA405-
18 on Access 2 and CA610-11.
Step 5: Connect a DVOM to fuse (FU22) (+) and bat-
tery negative on Access 2.
• If: The voltage ≠ 33–39 V DC.
– Then repair or replace the wires between fuse
(FU22) and CA610-12.
• If: The voltage = 33–39 V DC.
– Then replace Access 2.
Event Code 256
Access 2 Detects a Short in the Proportional Relief
Valve Accessories (PRVA) Circuit
Step 1: Follow the Event Code 254 procedures.
Event Code 257
Access 2 Detects High Current in the Solenoid
Valve Accessory 2A (SVA2A) Circuit
Step 1: Connect a DVOM to the terminals of solenoid
(SVA2A). Turn on the lift truck. Go to the Analyzer
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Menu A4.2.3 SVA2A and press enter to apply power to
solenoid (SVA2A).
• If: The voltage ≠ 18–20 V DC.
– Then continue to step 2.
• If: The voltage =18–20 V DC.
– Then replace Access 2.
Step 2: Disconnect the wires from solenoid (SVA2A).
Connect a DVOM to the wires removed from solenoid
(SVA2A). Go to the Analyzer Menu A4.2.3 SVA2A and
press enter to apply power.
• If: The voltage ≠ 33–39 V DC.
– Then continue to step 3.
• If: The voltage = 33–39 V DC.
– Then replace the Solenoid Valve Accessory 2A
(SVA2A).
Step 3: Disconnect CA610. Connect a DVOM to
JC610-12 (+) and JC610-7 (-). Go to the Analyzer
Menu A4.2.3 SVA2A and press enter to apply power.
• If: The voltage ≠ 33–39 V DC.
– Then continue to step 4.
• If: The voltage = 33–39 V DC.
– Then replace the wires between PC610-7,
PC610-12 and the Solenoid Valve Accessory 2A
(SVA2A).
Step 4: Connect a DVOM to CA405-21 (+) and bat-
tery negative on Access 2.
• If: The voltage ≠ 0 V DC.
– Then repair or replace he wire between CA405-
21 on Access 2 and JC610-7.
• If: The voltage = 0 V DC.
– Then replace Access 2.
Event Code 258
Access 2 Detects an Open in the Solenoid Valve
Accessory 2A (SVA2A) Circuit
Step 1: Connect a DVOM to the terminals of solenoid
(SVA2A). Turn on the lift truck. Go to the Analyzer
Menu A4.2.3 SVA2A and press enter to apply power to
solenoid (SVA2A).
• If: The voltage ≠ 18–20 V DC.
– Then continue to step 2.
• If: The voltage =18–20 V DC.
– Then replace Access 2.
Step 2: Disconnect the wires from solenoid (SVA2A).
Connect a DVOM to the wires removed from solenoid
(SVA2A). Go to the Analyzer Menu A4.2.3 SVA2A and
press enter to apply power.
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• If: The voltage ≠ 33–39 V DC.
– Then continue to step 3.
• If: The voltage = 33–39 V DC.
– Then replace the Solenoid Valve Accessory 2A
(SVA2A).
Step 3: Connect a DVOM to CA610-12 (+) and
CA610-7 (-). Go to the Analyzer Menu A4.2.3 SVA2A
and press enter to apply power.
• If: The voltage ≠ 33–39 V DC.
– Then continue to step 4.
• If: The voltage = 33–39 V DC.
– Then replace the wires between PC610-7,
PC610-12 and the Solenoid Valve Accessory 2A
(SVA2A).
Step 4: Connect a DVOM to fuse (FU22) (+) and
CA405-21 (-) on Access 2. Go to the Analyzer Menu
A4.2.3 SVA2A and press enter to apply power.
• If: The voltage ≠ 33–39 V DC.
– Then continue to step 5.
• If: The voltage = 33–39 V DC.
– Then repair or replace the wire between CA405-
21 on Access 2 and CA610-7.
Step 5: Connect a DVOM to fuse (FU22) (+) and bat-
tery negative on Access 2.
• If: The voltage ≠ 33–39 V DC.
– Then repair or replace the wires between fuse
(FU22) and CA610-12.
• If: The voltage = 33–39 V DC.
– Then replace Access 2.
Event Code 259
Access 2 Detects a Short in the Solenoid Valve Ac-
cessory 2A (SVA2A) Circuit
Step 1: Follow the Event Code 257 procedures.
Event Code 260
Access 2 Detects High Current in the Solenoid
Valve Accessory 2B (SVA2B) Circuit
Step 1: Connect a DVOM to the terminals of solenoid
(SVA2B). Turn on the lift truck. Go to the Analyzer
Menu A4.2.4 SVA2B and press enter to apply power to
solenoid (SVA2B).
• If: The voltage ≠ 18–20 V DC.
– Then continue to step 2.
• If: The voltage =18–20 V DC.
– Then replace Access 2.
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Step 2: Disconnect the wires from solenoid (SVA2B).
Connect a DVOM to the wires removed from solenoid
(SVA2B). Go to the Analyzer Menu A4.2.4 SVA2B and
press enter to apply power.
• If: The voltage ≠ 33–39 V DC.
– Then continue to step 3.
• If: The voltage = 33–39 V DC.
– Then replace the Solenoid Valve Accessory 2B
(SVA2B).
Step 3: Disconnect CA610. Connect a DVOM to
JC610-12 (+) and JC610-8 (-). Go to the Analyzer
Menu A4.2.4 SVA2B and press enter to apply power.
• If: The voltage ≠ 33–39 V DC.
– Then continue to step 4.
• If: The voltage = 33–39 V DC.
– Then replace the wires between PC610-8,
PC610-12 and the Solenoid Valve Accessory 2B
(SVA2B).
Step 4: Connect a DVOM to CA405-22 (+) and bat-
tery negative on Access 2.
• If: The voltage ≠ 0 V DC.
– Then repair or replace the wire between CA405-
22 on Access 2 and JC610-8.
• If: The voltage = 0 V DC.
– Then replace Access 2.
Event Code 261
Access 2 Detects an Open in the Solenoid Valve
Accessory 2B (SVA2B) Circuit
Step 1: Connect a DVOM to the terminals of solenoid
(SVA2B). Turn on the lift truck. Go to the Analyzer
Menu A4.2.4 SVA2B and press enter to apply power to
solenoid (SVA2B).
• If: The voltage ≠ 18–20 V DC.
– Then continue to step 2.
• If: The voltage = 18–20 V DC.
– Then replace Access 2.
Step 2: Disconnect the wires from solenoid (SVA2B).
Connect a DVOM to the wires removed from solenoid
(SVA2B). Go to the Analyzer Menu A4.2.4 SVA2B and
press enter to apply power.
• If: The voltage ≠ 33–39 V DC.
– Then continue to step 3.
• If: The voltage = 33–39 V DC.
– Then replace the Solenoid Valve Accessory 2B
(SVA2B).
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Event Codes
Step 3: Connect a DVOM to CA610-12 (+) and
CA610-8 (-). Go to the Analyzer Menu A4.2.4 SVA2B
and press enter to apply power.
• If: The voltage ≠ 33–39 V DC.
– Then continue to step 4.
• If: The voltage = 33–39 V DC.
– Then replace the wires between PC610-8,
PC610-12 and the Solenoid Valve Accessory 2B
(SVA2B).
Step 4: Connect a DVOM to fuse (FU22) (+) and
CA405-22 (-) on Access 2. Go to the Analyzer Menu
A4.2.4 SVA2B and press enter to apply power.
• If: The voltage ≠ 33–39 V DC.
– Then continue to step 5.
• If: The voltage = 33–39 V DC.
– Then repair or replace the wire between CA405-
22 on Access 2 and CA610-8.
Step 5: Connect a DVOM to fuse (FU22) (+) and bat-
tery negative on Access 2.
• If: The voltage ≠ 33–39 V DC.
– Then repair or replace the wires between fuse
(FU22) and CA610-12.
• If: The voltage = 33–39 V DC.
– Then replace Access 2.
Event Code 262
Access 2 Detects a Short in the Solenoid Valve Ac-
cessory 2B (SVA2B) Circuit
Step 1: Follow the Event Code 260 procedures.
Event Code 263
Access 2 Detects High Current in the Solenoid
Valve Accessory 3 (SVA3) Circuit
Step 1: Connect a DVOM to the terminals of solenoid
(SVA3). Turn on the lift truck. Go to the Analyzer Menu
A4.2.8 SVA3 and press enter to apply power to sole-
noid (SVA3).
• If: The voltage ≠ 18–20 V DC.
– Then continue to step 2.
• If: The voltage = 18–20 V DC.
– Then replace Access 2.
Step 2: Disconnect the wires from solenoid (SVA3).
Connect a DVOM to the wires removed from solenoid
(SVA3). Go to the Analyzer Menu A4.2.8 SVA3 and
press enter to apply power.
• If: The voltage ≠ 33–39 V DC.
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– Then continue to step 3. – Then continue to step 6.

• If: The voltage = 33–39 V DC.
– Then replace the Solenoid Valve Accessory 3
(SVA3).
Step 3: Disconnect CA625. Connect a DVOM to
PC625-1 (+) and PC625-2 (-). Go to the Analyzer Menu
A4.2.8 SVA3 and press enter to apply power.
• If: The voltage ≠ 33–39 V DC.
– Then continue to step 4.
• If: The voltage = 33–39 V DC.
– Then replace the wires between JC625-1,
JC625-2 and the Solenoid Valve Accessory 3
(SVA3).
Step 4: Connect a DVOM to CA405-8 (+) and battery
negative on Access 2.
• If: The voltage ≠ 0 V DC.
– Then repair or replace the wire between CA405-
8 on Access 2 and PC625-2.
• If: The voltage = 0 V DC.
– Then replace Access 2.
Event Code 300
Access 3™ Internal Error
Step 1: Update the lift truck software.
• If: The error still exists.
– Then replace Access 3™.
Event Code 301
There is no CAN communication between
Access 3™ and Access 1.
Technician Tips: This event occurs when the lift truck
is turned on, during standby (the line contactor [C
LINE] is open), or during the operation of the lift truck.
Step 1: Check for key switch power to Access 1 and
Access 3™. Connect a DVOM to CA215-17 (+) and
CA215-4 (-) on Access 1. Turn on the lift truck.
• If: The voltage = 33–39 V DC.
– Then continue to step 2.
• If: The voltage ≠ 33–39 V DC.
– Then continue to step 7.
Step 2: Connect a DVOM to CA403-3 (+) and battery
negative on Access 3™.
• If: The voltage = 33–39 V DC.
– Then continue to step 3.
• If: The voltage ≠ 33–39 V DC.
Step 3: Connect a DVOM to CA403-30 (+) (CAN L)
and battery negative on Access 3™. Measure and re-
cord the voltage. Connect a DVOM to CA403-31 (+)
(CAN H) and battery negative on Access 3™.
• If: The voltage = 1.5–2.5 V DC for (CAN L) and
2.3–3.5 V DC for (CAN H).
– Then replace Access 3™.
• If: The voltage ≠ 1.5–2.5 V DC for (CAN L) and 2.3–
3.5 V DC for (CAN H).
– Then continue to step 4.
Step 4: Turn off the lift truck. Measure the resistance
of the CAN circuit. Connect a VOM to CA403-30 (CAN
L) and CA403-31 (CAN H) on Access 3™.
• If: The resistance is 58–62 Ω
– Then replace Access 1.
• If: The resistance is not 58–62 Ω
– Then continue to step 5.
Step 5: Measure the resistance of the CAN wires be-
tween Access 3™ and Access 1. Connect a DVOM to
CA403-30 (+) (CAN L) on Access 3™ and CA215-18 (-
) (CAN L) on Access 1. Measure and record the resis-
tance. Connect a DVOM to CA403-31 (+) (CAN H) on
Access 3™ and CA215-19 (-) (CAN H) on Access 1.
• If: The resistance = 0 Ω
– Then replace Access 3™.
• If: The resistance ≠ 0 Ω.
– Then replace the main wiring harness.
Step 6: Connect a DVOM to wire 29043 on FU23 (+)
at the fuse box and battery negative on Access 3™.
• If: The voltage = 33–39 V DC.
– Then repair or replace the wire between FU23
and CA403-3 on Access 3™.
• If: The voltage ≠ 33–39 V DC.
– Then replace FU23.
Step 7: Connect a DVOM to wire 29041 on FU21 (+)
at the fuse box and CA215-4 (-) on Access 1.
• If: The voltage = 33–39 V DC.
– Then repair or replace the wire between FU21
and CA215-17 on Access 1.
• If: The voltage ≠ 33–39 V DC
– Then continue to step 8.
Step 8: Connect a DVOM to wire 29031 (+) and wire
5011 (-) on K1 relay.
• If: The voltage = 33–39 V DC.
– Then replace FU21.

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• If: The voltage ≠ 33–39 V DC
– Then replace the K1 relay.
Event Code 302
Access 3™ Software Compatibility
Step 1: Install the newest software into all lift truck
modules.
• If: Access 3™ does not let you install the new soft-
ware.
– Then replace Access 3™.
Event Code 303
Access 3™ Voltage is too Low When the (C LINE)
Contactor is Closed
Step 1: Connect a DVOM to +B terminal (+) and bat-
tery negative -B on Access 3™.
• If: The voltage = 35–38 V DC.
– Then replace Access 3™.
• If: The voltage ≠ 35–38 V DC.
– Then continue to step 2.
Step 2: Connect a DVOM to battery positive terminal
+BF and battery negative -B on Access 3™.
• If: The voltage = 35–38 V DC.
– Then replace FU1.
• If: The voltage ≠ 35–38 V DC.
– Then continue to step 3.
Step 3: Connect a DVOM to the (C LINE) contactor
terminal connected to FU1 (+) and battery negative on
Access 3™.
• If: The voltage = 35–38 V DC.
– Then replace the cable between the (C LINE)
contactor and FU1.
• If: The voltage ≠ 35–38 V DC.
– Then replace the (C LINE) contactor tips or con-
tactor assembly.
Event Code 304
Access 3™ Detects an Issue with the EEPROM
Memory
The lift truck parameters revert to default when this
event is logged. The lift truck operates using the default
parameters.
Step 1: Turn off the lift truck and then turn on the lift
truck.
• If: The event code clears
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Event Codes
– Then verify the Performance and Features Menu
settings. Return the lift truck to service.
• If: The event code does not clear.
– Then use the Utilities Menu U4 Clear EEPROM
to clear the EEPROM. Replace Access 3™ if the
event code returns.
Technician Tips: If the lift truck operates, the event
code could be a random nuisance code. Monitor the
code frequency. If the frequency gradually increases
for no apparent reason, replace Access 3™.
Event Code 305
Access 3™ Detects an Under Voltage Condition at
Key Switch (KYS) Input
Step 1: Connect a DVOM to CA403-3 (+) and battery
negative on Access 3™.
• If: The voltage = 35–38 V DC.
– Then replace Access 3™.
• If: The voltage ≠ 35–38 V DC.
– Then continue to step 2.
Step 2: Connect a DVOM to wire 29043 on FU23 (+)
at the fuse box and battery negative on Access 3™.
• If: The voltage = 35–38 V DC.
– Then repair or replace the wire between FU23
and CA403-3 on Access 3™.
• If: The voltage ≠ 35–38 V DC.
– Then continue to step 3.
Step 3: Connect a DVOM to wire 29033 on FU23 (+)
at the fuse box and battery negative on Access 3™.
• If: The voltage = 35–38 V DC.
– Then replace FU23.
• If: The voltage ≠ 35–38 V DC.
– Then continue to step 4.
Step 4: Connect a DVOM to wire 29093 (+) on the (C
KEY) contactor and battery negative on Access 3™.
• If: The voltage = 35–38 V DC.
– Then replace the wire between the (C KEY) con-
tactor and FU23.
• If: The voltage ≠ 35–38 V DC.
– Then replace the (C KEY) contactor tips or con-
tactor assembly.
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Event Code 306
Access 3™ Detects High Current in the General
Purpose Driver Circuit
Step 1: Disconnect the wires from the (C LINE) con-
tactor coil. Turn on the lift truck.
• If: The event code changes.
– Then continue to Event Code 332.
• If: The event code does not change.
– Then continue to step 2.
Step 2: Turn off the lift truck. Disconnect the wires
from (FAN2). Turn on the lift truck.
• If: The event code changes.
– Then continue to Event Code 338.
• If: The event code does not change.
– Then continue to step 3.
Step 3: Turn off the lift truck. Disconnect the wires
from (ALM2). Turn on the lift truck.
• If: The event code changes.
– Then continue to Event Code 334.
• If: The event code does not change.
– Then replace Access 3™.
Event Code 307
Access 3™ Module Temperature Out of Range
Step 1: Follow the Event Code 308 procedures.
Event Code 308
Access 3™ Module Temperature Out of Range
The lift truck continues to operate. The performance is
reduced to manage the controller thermal limits. Re-
stricted air flow in the (FAN2) duct causes this event.
Step 1: Turn on the lift truck. Go to the Analyzer
Menu A4.3.1 FAN2 and press enter to apply power to
fan (FAN2).
• If: The the fan (FAN2) operates.
– Then continue to step 2.
• If: The fan (FAN2) does not operate.
– Then follow the Event Code 339 procedures.
Step 2: Go to the Analyzer Menu A2.3.20 Access 3™
Temperature to view the Access 3™ module tempera-
ture.
• If: The temperature ≥ 75 °C (167 °F).
– Then blow out the fan (FAN2) air duct with low
pressure air.
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• If: The temperature < 75 °C (167 °F).
– Then turn off the lift truck and then turn on the lift
truck. Replace Access 3™ if the event does not
clear.
Technician Tips: If fan (FAN2) operates and the event
continues to occur during the lift truck operation. set the
Features Menu F4.5.1 Module Fan to Always On.
Event Code 310
Access 3™ Detects a Short in the (M1) Right Trac-
tion Motor Circuit
Step 1: Check the power cable connections at
Access 3™ and the (M1) traction motor power cables
for short circuits. Disconnect the Battery. Measure the
resistance between the UM, VM, and WM terminals on
Access 3™ to the B-terminal on Access 3™.
• If: The resistance = 0 Ω.
– Then continue to step 2.
• If: The resistance ≠ 0 Ω.
– Then continue to step 3.
Step 2: Disconnect the UM, VM, and WM cables
from Access 3™. Measure the resistance between the
UM, VM, and WM cables to the battery negative termi-
nal on Access 3™.
• If: The resistance = 0 Ω.
– Then replace the UM, VM, and WM cables.
• If: The resistance ≠ 0 Ω.
– Then replace Access 3™.
Step 3: Measure the resistance between the UM,
VM, and WM terminals on Access 3™ to the battery
positive terminal on Access 3™.
• If: The resistance = 0 Ω.
– Then continue to step 4.
• If: The resistance ≠ 0 Ω.
– Then continue to step 5.
Step 4: Disconnect the UM, VM, and WM cables
from Access 3™. Measure the resistance between
UM, VM, and WM cables to the battery positive termi-
nal on Access 3™.
• If: The resistance = 0 Ω.
– Then replace the UM, VM, and WM cables.
• If: The resistance ≠ 0 Ω.
– Then replace Access 3™.
Step 5: Disconnect the UM, VM, and WM cables
from Access 3™ and the (M1) traction motor terminals.
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Measure the resistance between the UM to VM, UM to
WM, and VM to WM cables.
• If: The resistance = 0 Ω.
– Then replace the UM, VM, and WM cables.
• If: The resistance ≠ 0 Ω.
– Then replace the (M1) traction motor.
Event Code 311
Access 3™ Detects the (M1) Right Traction Motor
Rotor is Stalled
Step 1: Use a lifting device on the lift truck to keep the
drive tires off the floor. Use hardwood blocks to support
the lift truck. See the SAFETY / Control of Hazardous
Energy / Lifting and Blocking.
Step 2: Release the parking brakes (BRK1 and
BRK2). See the SAFETY / Control of Hazardous En-
ergy / Brake Release section.
Step 3: Turn the right drive tire manually to make
sure that the traction motor (M1) is not locked.
• If: The (M1) traction motor does not turn freely.
– Then check for problems that are internal to (M1)
traction motor or the drive unit. Make the neces-
sary repairs or replacements.
• If: The (M1) traction motor turns freely.
– Then continue to step 4.
Step 4: Check the power cable connections at
Access 3™ and the (M1) traction power cables for
short circuits. Make sure that the power cables are con-
nected to the correct terminals on the (M1) traction mo-
tor and Access 3™.
• If: The power cable connections are loose, have
short circuits, or are not on the correct terminals.
– Then make the necessary repairs or replace-
ments.
• If: The power cable connections are tight, do not
have short circuits, and are on the correct terminals.
– Then continue to step 5.
Step 5: Disconnect the U, V, and W cables from the
(M1) traction motor. Check the continuity of the U, V,
and W cables from Access 3™ to the (M1) traction mo-
tor.
• If: There is no continuity.
– Then make the necessary repairs or replace-
ments.
• If: The continuity is correct.
– Then continue to step 6.
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ELECTRICAL SYSTEM
Event Codes
Step 6: Connect a DVOM to CA426-1 (+) and
CA426-4 (-) on encoder (ECR1). Turn on the lift truck.
• If: The voltage = 11.5–12.5 V DC.
– Then continue to step 7.
• If: The voltage ≠ 11.5–12.5 V DC.
– Then continue to step 9.
Step 7: Connect a DVOM to CA426-3 CH A (+) and
CA426-4 (-) on encoder (ECR1). Turn the right drive
tire manually. Record the results. Connect a DVOM to
CA426-2 CH B (+) and CA426-4 (-) on encoder
(ECR1). Turn the right drive tire manually.
• If: The voltage = 5.5–6.5 V DC.
– Then continue to step 8.
• If: The voltage ≠ 5.5–6.5 V DC.
– Then replace ECR1.
Step 8: Connect a DVOM to CA403-9 CH A (+) and
CA403-15 (-) on Access 3™. Turn the right drive tire
manually. Record the results. Connect a DVOM to
CA403-20 CH B (+) and CA403-15 (-) on Access 3™.
Turn the right drive tire manually.
• If: The voltage = 5.5–6.5 V DC.
– Then replace Access 3™.
• If: The voltage ≠ 5.5–6.5 V DC.
– Then repair or replace the wires between CA403
on Access 3™ on PC426 on encoder (ECR1).
Step 9: Connect a DVOM to CA403-4 (+) and
CA403-15 (-) on Access 3™.
• If: The voltage = 11.5–12.5 V DC.
– Then repair or replace the wires on CA403 on
Access 3™ and PC426 on encoder (ECR1).
• If: The voltage ≠ 11.5–12.5 V DC.
– Then replace Access 3™.
Event Code 312
Access 3™ Detects (M1) Right Traction Motor En-
coder (ECR1) Error
This event code is logged when the encoder (ECR1)
counts change abruptly.
Step 1: Use a lifting device to lift the lift truck to keep
the drive tires off the floor. Use hardwood blocks to sup-
port the lift truck. See the SAFETY / Control of Hazard-
ous Energy / Lifting and Blocking. Turn on the lift truck.
Straighten the steering wheels and go to the Analyzer
Menu A2.3.16 ENC1 to view encoder (ECR1) rpm. Re-
quest forward travel.
• If: The revolutions = 0 rpm.
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– Then continue to step 2.
• If: The rpm increases as the multi-task control han-
dle is moved.
– Then replace Access 3™.
Step 2: Connect a DVOM to CA426-1 (+) and
CA426-4 (-) on encoder (ECR1).
• If: The voltage = 11.5–12.5 V DC.
– Then continue to step 3.
• If: The voltage ≠ 11.5–12.5 V DC.
– Then continue to step 5.
Step 3: Connect a DVOM to CA426-3 CH A (+) and
CA426-4 (-) on encoder (ECR1). Request forward
travel. Record the results. Connect a DVOM to CA426-
2 CH B (+) and CA426-4 (-) on encoder (ECR1). Re-
quest forward travel.
• If: The voltage = 5.5–6.5 V DC.
– Then continue to step 4.
• If: The voltage ≠ 5.5–6.5 V DC.
– Then replace encoder (ECR1).
Step 4: Connect a DVOM to CA403-9 CH A (+) and
CA403-15 (-) on Access 3™. Request forward travel.
Record the results. Connect a DVOM to CA403-20 CH
B (+) and CA403-15 (-) on Access 3™. Request for-
ward travel.
• If: The voltage = 5.5–6.5 V DC.
– Then replace Access 3™.
• If: The voltage ≠ 5.5–6.5 V DC.
– Then repair or replace the wires between CA403
on Access 3™ and PC426 on encoder (ECR1).
Step 5: Connect a DVOM to CA403-4 (+) and
CA403-15 (-) on Access 3™.
• If: The voltage = 11.5–12.5 V DC.
– Then repair or replace the wires between CA403
on Access 3™ and PC426 on encoder (ECR1).
• If: The voltage ≠ 11.5–12.5 V DC.
– Then replace Access 3™.
Event Code 313
Access 3™ Detects (M1) Right Traction Motor
Shorted
Step 1: Follow the Event Code 310 procedures.
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Event Code 314
Access 3™ Detects (M1) Right Traction Motor En-
coder (ECR1) Speed Feedback Error
Step 1: Use a lifting device on the lift truck to keep the
drive tires off the floor. Use hardwood blocks to support
the lift truck. See the SAFETY / Control of Hazardous
Energy / Lifting and Blocking section.
Step 2: Release the parking brakes (BRK1 and
BRK2). See the SAFETY / Control of Hazardous En-
ergy / Brake Release sections.
Step 3: Connect a DVOM to CA426-1 (+) and
CA426-4 (-) on encoder (ECR1). Turn on the lift truck.
• If: The voltage = 11.5–12.5 V DC.
– Then continue to step 4.
• If: The voltage ≠ 11.5–12.5 V DC.
– Then continue to step 6.
Step 4: Connect a DVOM to CA426-3 CH A (+) and
CA426-4 (-) on encoder (ECR1). Turn the right drive
tire manually. Record the results. Connect a DVOM to
CA426-2 CH B (+) and CA426-4 (-) on encoder
(ECR1). Turn the right drive tire manually.
• If: The voltage = 5.5–6.5 V DC.
– Then continue to step 5.
• If: The voltage ≠ 5.5–6.5 V DC.
– Then replace encoder (ECR1).
Step 5: Connect a DVOM to CA403-9 CH A (+) and
CA403-15 (-) on Access 3™. Turn the right drive tire
manually. Record the results. Connect a DVOM to
CA403-20 CH B (+) and CA403-15 (-) on Access 3™.
Turn the right drive tire manually.
• If: The voltage = 5.5–6.5 V DC.
– Then replace Access 3™.
• If: The voltage ≠ 5.5–6.5 V DC.
– Then repair or replace the wires between CA403
on Access 3™ and PC426 on encoder (ECR1).
Step 6: Connect a DVOM to CA403-4 (+) and
CA403-15 (-) on Access 3™.
• If: The voltage = 11.5–12.5 V DC.
– Then repair or replace the wires between CA403
on Access 3™ and PC426 on encoder (ECR1).
• If: The voltage ≠ 11.5–12.5 V DC.
– Then replace Access 3™.
Crown 2020 PF28360 Rev. 2/21

Event Code 315
Access 3™ Detects Right Traction Motor (M1) Tem-
perature Out of Range
Step 1: Turn on the lift truck. Go to the Analyzer
Menu A2.3.18 TS1 to view the temperature of the (M1)
traction motor.
• If: No temperature is displayed, or the temperature
is > 250 °C (482 °F).
– Then continue to step 2.
• If: The temperature < 170 °C (338 °F).
– Then turn off the lift truck, then turn on the lift
truck and monitor the event frequency. If the fre-
quency gradually increases for no apparent rea-
son, replace Access 3™.
Step 2: Connect a DVOM to CA403-32 (+) and
CA403-15 (-) on Access 3™.
• If: The voltage = 0.5–11.5 V DC.
– Then replace Access 3™.
• If: The voltage ≠ 0.5–11.5 V DC.
– Then continue to step 3.
Step 3: Turn off the lift truck. Disconnect the battery.
Disconnect a PC403 from Access 3™. Measure the re-
sistance between PC403-32 (+) and PC403-15 (-).
• If: The resistance = 340–1630 Ω.
– Then repair or replace the terminal on PC403-32.
• If: The resistance ≠ 340–1630 Ω.
– Then continue to step 4.
Step 4: Disconnect a CA424 from the (M1) traction
motor. Measure the resistance between JC42401 (+)
and JC424-3 (-) on the (M1) traction motor. Measure
the resistance between JC424-1 (+) and JC424-3 (-)
on the (M1) traction motor.
• If: The resistance = 340–1630 Ω.
– Then repair or replace the wiring between
PC424-1, PC424-3 and PC403-32, PC403-15.
• If: The resistance ≠ 340–1630 Ω.
– Then replace the (M1) traction motor or the
wound stator assembly.
Event Code 316
Access 3™ Detects Right Traction Motor (M1) Tem-
perature High
Step 1: Turn on the lift truck. Go to the Analyzer
Menu A2.3.18 TS1 to view the temperature of the (M1)
traction motor.
• If: The temperature is < 180 °C (356 °F).
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ELECTRICAL SYSTEM
Event Codes
– Then turn off the lift truck, then turn on the lift
truck and monitor the event frequency.
• If: The temperature is 170–180 °C (338–356 °F).
– Then continue to step 2.
Step 2: Determine if the lift truck is under extreme
duty cycles or high ambient temperatures.
• If: The lift truck is under extreme duty cycles or high
ambient temperatures.
– Then continue to use the lift truck. If extreme duty
cycles or high ambient temperatures are not nor-
mal for the application, consider installing fan in
the traction motor compartment.
• If: The lift truck does not overheat due to the pre-
ceding conditions.
– Then continue to step 3.
Step 3: Turn on the lift truck. Go to Analyzer Menu
A2.3.16 ENC1 to view encoder (ECR1) rpm. Choose a
travel direction and monitor the (ECR1) encoder
counts. Incorrect encoder (ECR1) feedback causes
traction motor (M1) to overheat.
• If: Encoder (ECR1) counts dramatically vary with
constant lift truck movement.
– Then replace encoder (ECR1).
• If: Encoder (ECR1) counts properly.
– Then check the wires between Access 3™ and
encoder (ECR1). Replace Access 3™ if the wir-
ing is good.
Event Code 317
Access 3™ Detects Right Traction Motor (M1)
Overload
Step 1: Follow the Event Code 314 procedures.
Event Code 320
Access 3™ Detects a Short in the (M2) Left Traction
Motor Circuit
Step 1: Check the power cable connections at Ac-
cess 3™ and the (M2) traction motor power cables for
short circuits. Disconnect the Battery. Measure the
resistance between the US, VS, and WS terminals on
Access 3™ to the battery negative terminal on Access
3™.
• If: The resistance = 0 Ω.
– Then continue to step 2.
• If: The resistance ≠ 0 Ω.
– –Then continue to step 3.
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Step 2: Disconnect the US, VS, and WS cables from
Access 3™. Measure the resistance between the US,
VS, and WS cables to the battery negative terminal on
Access 3™.
• If: The resistance = 0 Ω.
– Then replace the US, VS, and WS cables.
• If: The resistance ≠ 0 Ω.
– Then replace Access 3™.
Step 3: Measure the resistance between the US, VS,
and WS terminals on Access 3™ to the battery positive
terminal on Access 3™.
• If: The resistance = 0 Ω.
– Then continue to step 4.
• If: The resistance ≠ 0 Ω.
– Then continue to step 5.
Step 4: Disconnect the US, VS, and WS cables from
Access 3™ and the (M2) traction motor terminals.
Measure the resistance between the US, VS, and WS
cables to the battery positive terminal on Access 3™.
• If: The resistance = 0 Ω.
– Then replace the US, VS, and WS cables.
• If: The resistance ≠ 0 Ω.
– Then replace Access 3™.
Step 5: Disconnect the US, VS, and WS cables from
Access 3™ and the M2 motor terminals. Measure the
resistance between the US to VS, US to WS, and VS
to WS cables.
• If: The resistance = 0 Ω.
– Then replace the US, VS, and WS cables.
• If: The resistance ≠ 0 Ω.
– Then replace the (M2) traction motor.
Event Code 321
Access 3™ Detects the (M2) Left Traction Motor
Rotor is Stalled
Step 1: Use a lifting device to lift the lift truck to keep
the drive tires off the floor. Use hardwood blocks to sup-
port the lift truck. See the SAFETY / Control of Hazard-
ous Energy / Lifting and Blocking section.
Step 2: Release the parking brakes (BRK1 and
BRK2). See the SAFETY / Control of Hazardous En-
ergy / Brake Release section.
Step 3: Turn the left drive tire manually to make sure
that the traction motor (M2) is not locked.
• If: The (M2) traction motor does not turn freely.
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– Then check for problems that are internal to the
(M2) traction motor or the drive unit. Make the
necessary repairs or replacements.
• If: The (M2) traction motor turns freely.
– Then continue to step 4.
Step 4: Check the power cable connections at
Access 3™ and the (M2) traction motor power cables
for short circuits. Make sure that the power cables are
connected to the correct terminals on the (M2) and
Access 3™.
• If: The power cable connections are loose, have
short circuits, or are not on the correct terminals.
– Then make the necessary repairs or replace-
ments.
• If: The power cable connections are tight, do not
have short circuits, and are on the correct terminals.
– Then continue to step 5.
Step 5: Disconnect the U, V, and W cables from M2.
Check the continuity of the U, V, and W cables from
Access 3™ to the (M2) traction motor.
• If: There is no continuity.
– Then make the necessary repairs or replace-
ments.
• If: The continuity is correct.
– Then continue to step 6.
Step 6: Connect a DVOM to CA425-1 (+) and
CA425-4 (-) on encoder (ECR2). Turn on the lift truck.
• If: The voltage = 11.5–12.5 V DC.
– Then continue to step 7.
• If: The voltage ≠ 11.5–12.5 V DC.
– Then continue to step 9.
Step 7: Connect a DVOM to CA425-3 CH A (+) and
CA425-4 (-) on encoder (ECR2). Turn the left drive tire
manually. Record the results. Connect a DVOM to
CA425-2 CH B (+) and CA425-4 (-) on encoder
(ECR2). Turn the left drive tire manually.
• If: The voltage = 5.5–6.5 V DC.
– Then continue to step 8.
• If: The voltage ≠ 5.5–6.5 V DC.
– Then replace encoder (ECR2).
Step 8: Connect a DVOM to CA403-17 CH A (+) and
CA403-15 (-) on Access 3™. Turn the left drive tire
manually. Record the results. Connect a DVOM to
CA403-19 CH B (+) and CA403-15 (-) on Access 3™.
Turn the left drive tire manually.
• If: The voltage = 5.5–6.5 V DC.
– Then replace Access 3™.
Crown 2020 PF28360 Rev. 2/21

• If: The voltage ≠ 5.5–6.5 V DC.
– Then repair or replace the wires between CA403
on Access 3™ and PC425 on encoder (ECR2).
Step 9: Connect a DVOM to CA403-4 (+) and
CA403-15 (-) on Access 3™.
• If: The voltage = 11.5–12.5 V DC.
– Then repair or replace the wires between CA403
on Access 3™ and PC425 on encoder (ECR2).
• If: The voltage ≠ 11.5–12.5 V DC.
– Then replace Access 3™.
Event Code 322
Access 3™ Detects (M2) Left Traction Motor En-
coder (ECR2) Error
This event code is logged when the encoder (ECR2)
counts change abruptly.
Step 1: Use a lifting device to lift the lift truck to keep
the drive tires off the floor. Use hardwood blocks to sup-
port the lift truck. See the SAFETY / Control of Hazard-
ous Energy / Lifting and Blocking section. Turn on the
lift truck. Straighten the steering wheels and go to the
Analyzer Menu A2.3.17 ENC2 to view encoder (ECR2)
rpm. Request forward travel.
• If: The revolutions = 0 rpm.
– Then continue to step 2.
• If: The rpm increases as the multi-task control han-
dle is moved.
– Then replace Access 3™.
Step 2: Connect a DVOM to CA425-1 (+) and
CA425-4 (-) on encoder (ECR2).
• If: The voltage = 11.5–12.5 V DC.
– Then continue to step 3.
• If: The voltage ≠ 11.5–12.5 V DC.
– Then continue to step 5.
Step 3: Connect a DVOM to CA425-3 CH A (+) and
CA425-4 (-) on encoder (ECR2). Request forward
travel. Record the results. Connect a DVOM to CA425-
2 CH B (+) and CA425-4 (-) on encoder (ECR2). Re-
quest forward travel.
• If: The voltage = 5.5–6.5 V DC.
– Then continue to step 4.
• If: The voltage ≠ 5.5–6.5 V DC.
– Then replace encoder (ECR2).
Step 4: Connect a DVOM to CA403-17 CH A (+) and
CA403-15 (-) on Access 3™. Request forward travel.
Record the results. Connect a DVOM to CA403-19 CH
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ELECTRICAL SYSTEM
Event Codes
B (+) and CA403-15 (-) on Access 3™. Request for-
ward travel.
• If: The voltage = 5.5–6.5 V DC.
– Then replace Access 3™.
• If: The voltage ≠ 5.5–6.5 V DC.
– Then repair or replace the wires between CA403
on Access 3™ and PC425 on encoder (ECR2).
Step 5: Connect a DVOM to CA403-4 (+) and
CA403-15 (-) on Access 3™.
• If: The voltage = 11.5–12.5 V DC.
– Then repair or replace the wires between CA403
on Access 3™ and PC425 on encoder (ECR2).
• If: The voltage ≠ 11.5–12.5 V DC.
– Then replace Access 3™.
Event Code 323
Access 3™ Detects (M2) Left Traction Motor
Shorted
Step 1: Follow the Event Code 320 procedures.
Event Code 324
Access 3™ Detects (M2) Left Traction Motor En-
coder (ECR2) Speed Feedback Error
Step 1: Use a lifting device on the lift truck to keep the
drive tires off the floor. Use hardwood blocks to support
the lift truck. See the SAFETY / Control of Hazardous
Energy / Lifting and Blocking section.
Step 2: Release the parking brakes (BRK1 and
BRK2). See the SAFETY / Control of Hazardous En-
ergy / Brake Release section.
Step 3: Connect a DVOM to CA425-1 (+) and
CA425-4 (-) on encoder (ECR2). Turn on the lift truck.
• If: The voltage = 11.5–12.5 V DC.
– Then continue to step 4.
• If: The voltage ≠ 11.5–12.5 V DC.
– Then continue to step 6.
Step 4: Connect a DVOM to CA425-3 CH A (+) and
CA425-4 (-) on encoder (ECR2). Turn the left drive tire
manually. Record the results. Connect a DVOM to
CA425-2 CH B (+) and CA425-4 (-) on encoder
(ECR2). Turn the left drive tire manually.
• If: The voltage = 5.5–6.5 V DC.
– Then continue to step 5.
• If: The voltage ≠ 5.5–6.5 V DC.
– Then replace encoder (ECR2).
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Step 5: Connect a DVOM to CA403-17 CH A (+) and
CA403-15 (-) on Access 3™. Turn the left drive tire
manually. Record the results. Connect a DVOM to
CA403-19 CH B (+) and CA403-15 (-) on Access 3™.
Turn the left drive tire manually.
• If: The voltage = 5.5–6.5 V DC.
– Then replace Access 3™.
• If: The voltage ≠ 5.5–6.5 V DC.
– Then repair or replace the wires between CA403
on Access 3™ and PC425 on encoder (ECR2).
Step 6: Connect a DVOM to CA403-4 (+) and
CA403-15 (-) on Access 3™.
• If: The voltage = 11.5–12.5 V DC.
– Then repair or replace the wires between CA403
on Access 3™ and PC425 on encoder (ECR2).
• If: The voltage ≠ 11.5–12.5 V DC.
– Then replace Access 3™.
Event Code 325
Access 3™ Detects Left Traction Motor (M2) Tem-
perature Out of Range
Step 1: Turn on the lift truck. Go to the Analyzer
Menu A2.3.19 TS2 to view the temperature of the (M2)
traction motor.
• If: No temperature is displayed, or the temperature
is > 250 °C (482 °F).
– Then continue to step 2.
• If: The temperature < 170 °C (338 °F).
– Then turn off the lift truck, then turn on the lift
truck and monitor the event frequency. If the fre-
quency gradually increases for no apparent rea-
son, replace Access 3™.
Step 2: Connect a DVOM to CA403-33 (+) and
CA403-15 (-) on Access 3™.
• If: The voltage = 0.5–11.5 V DC.
– Then replace Access 3™.
• If: The voltage ≠ 0.5–11.5 V DC.
– Then continue to step 3.
Step 3: Turn off the lift truck. Disconnect the battery.
Disconnect a PC403 from Access 3™. Measure the re-
sistance between PC403-33 (+) and PC403-15 (-).
• If: The resistance = 340–1630 Ω.
– Then repair or replace the terminal on PC403-33.
• If: The resistance ≠ 340–1630 Ω.
– Then continue to step 4.
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Step 4: Disconnect a CA423 from the (M2) traction
motor. Measure the resistance between JC423-1 (+)
and JC423-3 (-) on the (M2) traction motor.
• If: The resistance = 340–1630 Ω.
– Then repair or replace the wiring between
PC423-1, PC423-3 and PC403-33, PC403-15.
• If: The resistance ≠ 340–1630 Ω.
– Then replace the (M2) traction motor or the
wound stator assembly.
Event Code 326
Access 3™ Detects Left Traction Motor (M2) Tem-
perature High
Step 1: Turn on the lift truck. Go to the Analyzer
Menu A2.3.19 TS2 to view the temperature (M2) trac-
tion motor.
• If: The temperature is < 180°C (356 °F).
– Then turn off the lift truck, then turn on the lift
truck and monitor the event frequency.
• If: The temperature is 170–180 °C (338–356 °F).
– Then continue to step 2.
Step 2: Determine if the lift truck is under extreme
duty cycles or high ambient temperatures.
• If: The lift truck is under extreme duty cycles or high
ambient temperatures.
– Then continue to use the lift truck. If extreme duty
cycles or high ambient temperatures are normal
for the application, consider installing fan in the
tractor motor compartment.
• If: The lift truck does not overheat due to the pre-
ceding conditions.
– Then continue to step 3.
Step 3: Turn on the lift truck. Go to Analyzer A2.3.17
ENC2 to view encoder (ECR2) rpm. Choose a travel
direction and monitor the (ECR2) encoder counts. In-
correct encoder (ECR2) feedback causes traction mo-
tor (M2) to overheat
• If: Encoder (ECR2) counts dramatically vary with
constant lift truck movement.
– Then replace encoder (ECR2).
• If: Encoder (ECR2) counts properly.
– Then check the wires between Access 3™ and
encoder (ECR2). Replace Access 3™ if the wir-
ing is good.
Crown 2020 PF28360 Rev. 2/21

Event Code 327
Access 3™ Detects Left Traction Motor (M2) Over-
load
Step 1: Follow the Event Code 324 procedures.
Event Code 330
Access 3™ Detects the Line Contactor (C LINE)
Tips Welded
Step 1: Check the line contactor (C LINE) tips.
• If: The line contactor tips are welded.
– Then repair or replace the line contactor tips or
the line contactor.
• If: The line contactor tips are not welded.
– Then continue to step 2.
Step 2: Turn off the lift truck. Disconnect the battery.
Connect a DVOM to battery positive and battery nega-
tive on Access 3™.
• If: The voltage = 33–38 V DC.
– Then there is a short circuit between the battery
and Access 3™. Make the necessary repairs or
replacements.
• If: The voltage decreases to or = 0 V DC.
– Then replace Access 3™.
Event Code 331
Access 3™ Detects the Line Contactor (C LINE)
Tips are not Closing
Step 1: Check the line contactor (C LINE) tips.
• If: The line contactor tips are burnt or pitted.
– Then repair or replace the line contactor tips or
the line contactor.
• If: The line contactors are not burnt or pitted.
– Then continue to step 2.
Step 2: Connect a DVOM to battery positive and bat-
tery negative on Access 3™. Turn on the lift truck. Re-
cord the reading. Step on the operator presence pedal.
• If: The voltage increases or = 35–38 V DC.
– Then replace Access 3™.
• If: The voltage does not increase or ≠ 35–38 V DC.
– Then continue to step 3.
Step 3: Connect a DVOM to terminal (+) on the line
contactor (C LINE) that connects to battery positive on
Access 3™ and battery negative on Access 3™. Turn
on the lift truck. Step on the operator presence pedal.
• If: The voltage = 35–38 V DC.
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ELECTRICAL SYSTEM
Event Codes
– Then replace the cable between the line contac-
tor (C LINE) and Access 3™.
• If: The voltage ≠ 35–38 V DC.
– Then follow the Event Code 333 procedures.
Event Code 332
Access 3™ Detects High Current in the Line Con-
tactor Coil (C LINE) Circuit
Step 1: Connect a DVOM to the terminals of the (C
LINE) coil. Turn on the lift truck. Go to the Analyzer
Menu A4.3.3 L and press enter to apply power to the
contactor (C LINE) coil.
• If: the voltage ≠ 18–20 V DC.
– Then continue to step 2.
• If: The voltage = 18–20 V DC.
– Then replace Access 3™.
Step 2: Disconnect the wires from the contactor (C
LINE) coil. Connect a DVOM to the wires removed from
the (C LINE) coil. Go to the Analyzer Menu A4.3.3 and
press enter to apply power.
• If: The voltage ≠ 33–39 V DC.
– Then continue to step 3.
• If: The voltage = 33–39 V DC.
– Then replace the line contactor coil (C LINE) or
contactor assembly.
Step 3: Connect a DVOM to CA403-26 (+) and bat-
tery negative on Access 3™.
• If: The voltage ≠ 0 V DC.
– Then repair or replace the wires between CA403-
26 on Access 3™ and the (C LINE) contactor
coil.
• If: The voltage = 0 V DC.
– Then replace Access 3™.
Event Code 333
Access 3™ Detects the Line Contactor (C LINE)
Coil is Open
Step 1: Connect a DVOM to the terminals of the line
contactor coil. Turn on the lift truck. Go to the Analyzer
Menu A4.3.3 L and press enter to apply power to con-
tactor (C LINE) coil.
• If: The voltage ≠ 18–20 V DC.
– Then continue to step 2.
• If: The voltage = 18–20 V DC.
– Then replace Access 3™.
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Step 2: Disconnect the wires from the line contactor
coil. Connect a DVOM to the wires removed from line
contactor coil. Go to the Analyzer Menu A4.3.3 L and
press enter to apply power.
• If: The voltage ≠ 33–39 V DC.
– Then continue to step 3.
• If: The voltage = 33–39 V DC.
– Then replace the Line contactor (C LINE) coil or
contactor assembly.
Step 3: Connect a DVOM to CA403-3 (+) and
CA403-26 (-) on Access 3™. Go to the Analyzer Menu
A4.3.3 L and press enter to apply power.
• If: The voltage ≠ 33–39 V DC.
– Then continue to step 4.
• If: The voltage = 33–39 V DC.
– Then replace the wires between the Line contac-
tor (C LINE) coil and Access 3™.
Step 4: Connect a DVOM to FU23 (+) and CA403-26
(-) on Access 3™. Go to the Analyzer Menu A4.3.3 L
and press enter to apply power.
• If: The voltage ≠ 33–39 V DC.
– Then continue to step 5.
• If: The voltage = 33–39 V DC.
– Then replace the wire 59363 between the Line
contactor (C LINE) coil and CA403-26 on
Access 3™.
Step 5: Connect a DVOM to fuse FU23 (+) and bat-
tery negative on Access 3™.
• If: The voltage ≠ 33–39 V DC.
– Then repair or replace the wire 29362 between
fuse FU23 and the Line contactor (C LINE) coil.
• If: The voltage = 33–39 V DC.
– Then replace Access 3™.
Event Code 334
Access 3™ Detects High Current in the Travel
Alarm (ALM2) Circuit
Step 1: Connect a DVOM to the terminals of alarm
(ALM2). Turn on the lift truck. Go to the Analyzer Menu
A4.3.2 ALM2 and press enter to apply power to alarm
(ALM2).
• If: The voltage ≠ 18–20 V DC.
– Then continue to step 2.
• If: The voltage = 18–20 V DC.
– Then replace Access 3™.
Step 2: Disconnect the wires from alarm (ALM2).
Connect a DVOM to the wires removed from alarm
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(ALM2). Go to the Analyzer Menu A4.3.2 ALM2 and
press enter to apply power.
• If: The voltage ≠ 33–39 V DC.
– Then continue to step 3.
• If: The voltage = 33–39 V DC.
– Then replace the travel alarm (ALM2).
Step 3: Connect a DVOM to CA403-28 (+) and bat-
tery negative on Access 3™.
• If: The voltage ≠ 0 V DC.
– Then repair or replace the wires between and
CA403-28 on Access 3™ and the travel alarm
(ALM2).
• If: The voltage = 0 V DC.
– Then replace Access 3™.
Event Code 335
Access 3 Detects an open in the Travel Alarm
(ALM2) circuit.
Step 1: Connect a DVOM to the terminals of alarm
(ALM2). Turn on the lift truck. Go to the Analyzer Menu
A4.3.2 ALM2 and press enter to apply power to alarm
(ALM2).
• If: The voltage ≠ 18–20 V DC.
– Then continue to step 2.
• If: The voltage = 18–20 V DC.
– Then replace Access 3™.
Step 2: Disconnect the wires from alarm (ALM2).
Connect a DVOM to the wires removed from alarm
(ALM2). Go to the Analyzer Menu A4.3.2 ALM2 and
press enter to apply power.
• If: The voltage ≠ 33–39 V DC.
– Then continue to step 3.
• If: The voltage = 33–39 V DC.
– Then replace the travel alarm (ALM2).
Step 3: Connect a DVOM to CA403-3 (+) and
CA403-28 (-) on Access 3™. Go to the Analyzer Menu
A4.3.2 ALM2 and press enter to apply power.
• If: The voltage ≠ 33–39 V DC.
– Then replace Access 3™.
• If: The voltage = 33–39 V DC.
– Then replace the wires between CA403 and the
Travel Alarm (ALM2).
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Event Code 338
Access 3 Detects High Current in the Controller
Fan (FAN2) Circuit.
Step 1: Connect a DVOM to the terminals of the fan
(FAN2). Turn on the lift truck. Go to the Analyzer Menu
A4.3.1 FAN2 and press enter to apply power to the fan
(FAN2).
• If: The voltage ≠ 18–20 V DC.
– Then continue to step 2.
• If: The voltage = 18–20 V DC.
– Then replace Access 3™.
Step 2: Disconnect the wires from the fan (FAN2).
Connect a DVOM to the wires removed from fan
(FAN2). Go to the Analyzer Menu A4.3.1 FAN2 and
press enter to apply power.
• If: The voltage ≠ 33–39 V DC.
– Then continue to step 3.
• If: The voltage = 33–39 V DC.
– Then replace the controller fan (FAN2).
Step 3: Connect a DVOM to CA403-25 (+) and bat-
tery negative on Access 3™.
• If: The voltage ≠ 0 V DC.
– Then repair or replace the wires between CA403-
25 on Access 3™ and controller fan (FAN2).
• If: The voltage = 0 V DC.
– Then replace Access 3™.
Event Code 339
Access 3 Detects an Open in the Controller Fan
(FAN2) Circuit.
Step 1: Connect a DVOM to the terminals of the fan
(FAN2). Turn on the lift truck. Go to Analyzer Menu
A4.3.1 FAN2 and press enter to apply power to fan
(FAN2).
• If: The voltage ≠ 18–20 V DC.
– Then continue to step 2.
• If: The voltage = 18–20 V DC.
– Then replace Access 3™.
Step 2: Disconnect the wires from fan (FAN2). Con-
nect a DVOM to the wires removed from fan (FAN2).
Go to the Analyzer Menu A4.3.1 FAN2 and press enter
to apply power.
• If: The voltage ≠ 33–39 V DC.
– Then continue to step 3.
• If: The voltage = 33–39 V DC.
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– Then replace the controller fan. (FAN2).
Step 3: Connect a DVOM to the red and white wire
(+) that was removed from fan (FAN2) and CA403-25
(-) on Access 3™. Go to the Analyzer Menu A4.3.1
FAN2 and press enter to apply power.
• If: The voltage ≠ 33–39 V DC.
– Then continue to step 4.
• If: The voltage = 33–39 V DC.
– Then replace the wire between CA403-25 and
the fan (FAN2).
Step 4: Connect a DVOM to the red and white wire
(+) that was removed from fan (FAN2) and battery neg-
ative on Access 3™.
• If: The voltage ≠ 33–39 V DC.
– Then replace the red and white wire for fan
(FAN2).
• If: The voltage = 33–39 V DC.
– Then replace Access 3™.
Event Code 340
Access 3™ Detects the Traction Potentiometer
(POT1) Out of Range
Step 1: Turn on the lift truck. Go to the Analyzer
Menu A2.3.5 POT1 and monitor the voltage displayed
as multi-task control handle is moved from the full re-
verse, through neutral, to full forward positions.
• If: The voltage = 0.25–4.75 V DC.
– Then calibrate the traction potentiometer (POT1).
Use the Calibration Menu C1.1 Accel Pot.
• If: The voltage ≠ 0.25–4.75 V DC or the voltage does
not vary when the multi-task control handle is moved.
– Then continue to step 2.
Step 2: Connect a DVOM to CA403-10 (+) and
CA403-21 (-) on Access 3™.
• If: The voltage = 4.75–5.25 V DC.
– Then continue to step 3.
• If: The voltage ≠ 4.75–5.25 V DC.
– Then replace Access 3™.
Step 3: Connect a DVOM to CA220-1 (+) and
CA220-3 (-) on the multi-task control handle.
• If: The voltage = 4.75–5.25 V DC.
– Then continue to step 4.
• If: The voltage ≠ 4.75–5.25 V DC.
– Then replace the wires between PC220-1,
PC220-3 on the multi-task control handle and
CA403-10, CA403-21 on Access 3™.
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Step 4: Connect a DVOM to CA220-2 (+) and
CA220-3 (-) on the multi-task control handle. Move the
multi-task handle from the full reverse, through neutral,
to full forward positions.
• If: The voltage = 0.25–4.75 V DC.
– Then continue to step 5.
• If: The voltage ≠ 0.25–4.75 V DC.
– Then replace the traction potentiometer (POT1).
Step 5: Connect a DVOM to CA403-5 (+) and
CA403-21 (-) on Access 3™. Move the multi-task con-
trol handle from the full reverse, through neutral, to full
forward positions.
• If: The voltage = 0.25–4.75 V DC.
– Then replace Access 3™.
• If: The voltage ≠ 0.25–4.75 V DC.
– Then replace the wire between PC220-2 on the
multi-task control handle and CA403-5 on
Access 3™.
Event Code 341
Access 3™ Detects High Battery Voltage in the
Power Circuit
This event code is logged if an incorrect or over
charged battery is installed. This event code may also
be logged if there is a sudden loss of power between
battery positive and the Access 3™ while traveling.
Step 1: Turn off the lift truck. Check the coil connec-
tions of the line contactor (C LINE), the tip condition of
the line contactor (C LINE), fuse (FU1), and the cable
connections between the line contactor (C LINE) and
Access 3™.
• If: The line contactor (C LINE), cables, fuse (FU1),
and connections are good.
– Then continue to step 2.
• If: The line contactor (C LINE), cables, fuse (FU1),
and connections are not good.
– Then repair or replace the defective part.
Step 2: Turn on the lift truck and go to the Analyzer
Menu A3.2.21 Battery Voltage.
• If: The voltage > 72.5 V.
– Then verify that the correct battery is installed
and perform the C3 Adjust Battery calibration.
• If: The voltage = 33–39 V.
– Then replace Access 3™.
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Event Code 342
Access 3™ Detects the Steering Potentiometer
(POT4) Out of Range
Step 1: Turn on the lift truck. Go to the Analyzer
Menu A2.3.1 POT4 and monitor the voltage displayed
as the steering wheels are turned 90° left, through
straight ahead, to 90° right positions.
• If:The voltage = 1.6–8.9 V DC.
– Then calibrate the steering potentiometer
(POT4). Use the Calibration Menu C1.3 Steer
Pot.
• If: The voltage ≠ 1.6–8.9 V DC or the voltage does
not vary when the steering wheels are turned.
– Then continue to step 2.
Step 2: Connect a DVOM to CA403-4 (+) and
CA403-15 (-) on Access 3™.
• If: The voltage = 11.75–12.25 V DC.
– Then continue to step 3.
• If: The voltage ≠ 11.75–12.25 V DC.
– Then replace Access 3™.
Step 3: Connect a DVOM to CA601-1 (+) and
CA601-2 (-) on the steering potentiometer (POT4).
• If: The voltage = 11.75–12.25 V DC.
– Then continue to step 4.
• If: The voltage ≠ 11.75–12.25 V DC.
– Then replace the wires between PC601-1,
PC601-2 on potentiometer (POT4) and CA403-4.
CA403-15 on Access 3™.
Step 4: Connect a DVOM to CA601-3 (+) and
CA601-2 (-) on the steering potentiometer (POT4).
Turn the steering wheels from 90° left, through straight
ahead, to 90° right positions.
• If: The voltage = 1.6–8.9 V DC.
– Then continue to step 5.
• If: The voltage ≠ 1.6–8.9 V DC.
– Then replace the steering potentiometer (POT4).
Step 5: Connect a DVOM to CA403-14 (+) and
CA403-15 (-) on Access 3™. Turn the steering wheels
from 90° left, through straight ahead, to 90° right posi-
tions.
• If: The voltage = 1.6–8.9 V DC.
– Then replace Access 3™.
• If: The voltage ≠ 1.6–8.9 V DC.
– Then replace the wire between PC601-3 on the
steering potentiometer (POT4) and CA403-14 on
Access 3™.
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Event Code 343
Access 3™ Detects the Brake Sensor (RPS1) Out
of Range
Step 1: Turn on the lift truck. Go to the Analyzer
Menu A2.3.6 RPS1 CHA and monitor the voltage dis-
played as the brake pedal is slowly depressed.
• If: The voltage = 1.0–4.0 V DC.
– Then calibrate the brake sensor (RPS1). Use the
Calibration menu C1.2 Brake Pot.
• If: The voltage ≠ 1.0–4.0 V DC or the voltage does
not vary when the brake pedal is slowly depressed.
– Then continue to step 2.
Step 2: Connect a DVOM to CA403-10 (+) and
CA403-21 (-) on Access 3™.
• If: The voltage = 4.75–5.25 V DC.
– Then continue to step 3.
• If: The voltage ≠ 4.75–5.25 V DC.
– Then replace Access 3™.
Step 3: Connect a DVOM to CA605-1 (+) and
CA605-3 (-) under the floorboard.
• If: The voltage = 4.75–5.25 V DC.
– Then continue to step 4.
• If: The voltage ≠ 4.75–5.25 V DC.
– Then replace the wires between PC605-1,
PC605-3 under the floorboard and CA403-10,
CA403-21 on Access 3™.
Step 4: Connect a DVOM to CA606-1 (+) and
CA606-3 (-) under the floorboard.
• If: The voltage = 4.75–5.25 V DC.
– Then continue to step 5.
• If: The voltage ≠ 4.75–5.25 V DC.
– Then replace the wires between JC605-1,
JC605-3, and PC606-1, PC606-3 under the floor-
board.
Step 5: Connect a DVOM to CA606-2 (+) and
CA606-3 (-) under the floorboard. Slowly depress the
brake pedal.
• If: The voltage = 1.0–4.0 V DC.
– Then continue to step 6.
• If: The voltage ≠ 1.0–4.0 V DC.
– Then replace the brake sensor (RPS1).
Step 6: Connect a DVOM to CA605-2 (+) and
CA605-3 (-) under the floorboard. Slowly depress the
brake pedal.
• If: The voltage = 1.0–4.0 V DC.
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– Then continue to step 7.
• If: The voltage ≠ 1.0–4.0 V DC.
– Then replace the wire between JC605-2 and
PC606-2 under the floorboard.
Step 7: Connect a DVOM to CA403-16 (+) and
CA403-21 (-) on Access 3™. Slowly depress the brake
pedal.
• If: The voltage = 1.0–4.0 V DC.
– Then replace Access 3™.
• If: The voltage ≠ 1.0–4.0 V DC.
– Then replace the wire between CA403-16 on
Access 3™ and PC605-2 under the floorboard.
Event Code 344
Access 3™ Detects a Brake Sensor (RPS1) Mis-
match with Access 1.
Step 1: Turn on the lift truck. Go to the Analyzer
Menu A2.36 RPS1 CHA and monitor the voltage dis-
played as the brake pedal is slowly depressed.
• If: The voltage ≠ 1.0–4.0 V DC or the voltage does
not vary when the brake pedal is slowly depressed.
– Then follow the Event Code 343 procedures.
• If: The voltage = 1.0–4.0 V DC.
– Then continue to step 2.
Step 2: Go to the Analyzer Menu A2.1.1 RPS1 CHB
and monitor the voltage displayed as the brake pedal is
slowly depressed.
• If: The voltage ≠ 1.0–4.0 V DC or the voltage does
not vary when the brake pedal is slowly depressed.
– Then follow the Event Code 136 procedures.
• If: The voltage = 1.0–4.0 V DC.
– Then calibrate the brake sensor (RPS1). Use the
Calibration menu C1.2 Brake Pot.
Event Code 345
Access 3™ Detects the Zone Select Sensor is Out
of Range
Technician Tips: An improperly configured Features
Menu is the most common cause for Event Code 345.
Step 1: Turn on the lift truck. Go to the Features
Menu F7.4 and verify that Zone Select is set to the lift
truck­specific build.
• If: The lift truck does not have a zone select switch.
– Then set Features Menu F7.4 to DISABLE.
• If: The lift truck does have a zone select switch.
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– Then set Features Menu F7.4 to ENABLE and
continue to step 2.
Step 2: Go to the Analyzer Menu A2.3.14 CMD ZS
and view the voltage.
• If: The voltage < 0.24 V DC.
– Then check the ZSS wiring and connections.
• If: The voltage > 0.24 V DC.
– Then replace Access 3™.
Event Code 350
Access 3™ Detects Traction Motor (M1 or M2) Tem-
perature Critical
Step 1: Turn on the lift truck. Go to Analyzer menu
A2.3.18 TS1 and record the reading.
• If: No temperature is displayed or the temperature
> 250 °C (482 °F)
– Then follow the Event Code 315 procedures.
• If: The temperature is 180–250 °C (356–482 °F).
– Then follow the Event Code 314 procedures.
• If: The temperature < 180 °C (356 °F).
– Then continue to step 2.
Step 2: Turn on the lift truck. Go to the Analyzer
Menu A2.3.19 TS2 and record the reading.
• If: No temperature is displayed or the temperature
> 250 °C (482 °F).
– Then follow the Event Code 325 procedures.
• If: The temperature is 180–250 °C (356–482 °F).
– Then follow the Event Code 324 procedures.
• If: The temperature is < 180 °C (356 °F).
– Then replace Access 3™.
Event Code 351
Access 3™ Detects a Speed Setpoint Mismatch
Step 1: Turn on the lift truck. Calibrate the brake sen-
sor (RPS1). Use the Calibration Menu C1.2 Brake Pot.
Step 2: Calibrate the traction potentiometer (POT1).
Use the Calibration Menu C1.1 Accel Pot.
Step 3: Turn off the lift truck and then turn on the lift
truck.
• If: Event code 351 is logged.
– Then replace Access 3™.
• If: Event code 351 is not logged.
– Then return the lift truck to service.
Event Code 352
High Battery Voltage Detected in Power Circuit of
Access 3™
This event is logged if there is a sudden loss of power
between B+ and the Access 3™ while regen braking,
plugging, or coasting.
Step 1: Turn off the lift truck. Check the coil connec-
tions of the line contactor, the tip condition of the line
contactor, FU1, and the cable connections between the
line contactor and Access 3™.
• If: The line contactor, cables, FU1, and connections
are good.
– Then continue to step 2.
• If: The line contactor, cables, FU1, and connections
are not good.
– Then repair or replace the defective part.
Step 2: Connect a DVOM to the positive terminal (+)
and B- terminal (-) on Access 3™. Turn on the lift truck.
• If: The voltage > 56 V.
– Then verify that the correct battery is installed
and perform the C3 calibration.
• If: The voltage = 33–39 V.
– Then replace Access 3™.
Event Code 700
Access 7 Internal Error
Step 1: Update the lift truck software.
• If: The error still exists.
– Then replace Access 7.
Event Code 701
There is no CAN Communication Between
Access 1 and Access 7
Step 1: Follow the Event Code 103 procedures.
Event Code 702
There is no CAN Communication Between
Access 2 and Access 7
Step 1: Follow the Event Code 202 procedures.
Event Code 703
Access 7 Lost Calibration
Step 1: Turn on the lift truck. Go to the Calibration
Menu C2.3.2 Tilt Valves and calibrate the tilt valves

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(SVTE and SVTR), and the tilt sensor (RPS2). Turn off
the lift truck and then turn on the lift truck.
• If:The event code continues.
– Then replace Access 7.
Event Code 711
Access 7 Detects the 5 V Power Supply is Low
Step 1: Connect a DVOM to CA231-5 (+) and
CA231-6 (-) on Access 7. Turn on the lift truck.
• If: The voltage = 4.75–5.25 V DC.
– Then replace Access 7.
• If: The voltage ≠ 4.75–5.25 V DC.
– Then continue to step 2.
Step 2: Connect a DVOM to CA231-5 (+) and
CA231-6 (-) on Access 7.
• If: The voltage > 6 V DC.
– Then continue to step 4.
• If: The voltage < 4 V DC.
– Then continue to step 3.
Step 3: Connect a DVOM to CA231-5 (+) and
CA231-6 (-) on Access 7. Disconnect the following con-
nectors one at a time:
• CA221 from the multi-task handle (FS and RS).
• CA421 from the tilt position sensor (RPS2).
• If: The voltage = 4.75–5.25 V DC when CA221 is
disconnected.
– Then replace the direction switches (FS and RS).
• If: The voltage = 4.75–5.25 V DC when CA421 is
disconnected.
– Then replace the tilt position sensor (RPS2).
• If: The voltage < 4 V DC.
– Then replace the main wire harnesses.
Step 4: Connect a DVOM to CA231-5 (+) and
CA231-6 (-) on Access 7. Disconnect the following
connectors one at a time:
• CA221 from the multi-task handle (FS and RS).
• CA421 from the tilt position sensor (RPS2).
• If: The voltage = 4.75–5.25 V DC when CA221 is
disconnected.
– Then replace the direction switches (FS and RS).
• If: The voltage = 4.75–5.25 V DC when CA421 is
disconnected.
– Then replace the tilt position sensor (RPS2).
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• If: The voltage > 6 V DC.
– Then replace the main wiring harness.
Event Code 712
Access 7 Detects the Forward Switch Input (FS)
Out of Range
Step 1: Connect a DVOM to CA231-14 (+) and
CA231-6 (-) on Access 7. Turn on the lift truck. Mea-
sure the voltage with the multi-task handle in the neu-
tral position.
• If: The voltage = 4.75–5.25 V DC.
– Then replace Access 7.
• If: The voltage > 6 V DC.
– Then continue to step 2.
Step 2: Connect a DVOM to CA231-14 (+) and
CA231-6 (-) on Access 7. Disconnect CA221 from the
multi-task handle (FS and RS).
• If: The voltage = 4.75–5.25 V DC when CA221 is
disconnected.
– Then replace the direction switches (FS and RS).
• If: The voltage > 6 V DC.
– Then replace the main wiring harness.
Event Code 713
Access 7 Detects the Reverse Switch Input (RS)
Out of Range
Step 1: Connect a DVOM to CA231-15 (+) and
CA231-6 (-) on Access 7. Turn on the lift truck. Mea-
sure the voltage with the multi-task handle in the neu-
tral position.
• If: The voltage = 4.75–5.25 V DC.
– Then replace Access 7.
• If: The voltage > 6 V DC.
– Then continue to step 2.
Step 2: Connect a DVOM to CA231-15 (+) and
CA231-6 (-) on Access 7. Disconnect CA221 from the
multi-task handle (FS and RS).
• If: The voltage = 4.75–5.25 V DC when CA221 is
disconnected.
– Then replace the direction switches (FS and RS).
• If: The voltage > 6 V DC.
– Then replace the main wiring harness.
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Event Code 714
Access 7 Detects the Tilt Position Sensor (RPS2)
Out of Range
Step 1: Turn on the lift truck. Go to the Analyzer
Menu A2.7.7 RPS2 and monitor the voltage displayed
as the forks are tilted from the full back, to level, to full
forward positions.
• If:The voltage = 1.0–4.0 V DC.
– Then calibrate the tilt position sensor (RPS2).
Use the Calibration Menu C2.3.2 Tilt Valves
• If:The voltage ≠ 1.0–4.0 V DC or the voltage does
not vary when the forks are tilted through their full
range of motion.
– Then continue to step 2.
Step 2: Connect a DVOM to CA231-5 (+) and
CA231-6 (-) on Access 7.
• If:The voltage = 4.75–5.25 V DC.
– Then continue to step 3.
• If:The voltage ≠ 4.75–5.25 V DC.
– Then replace Access 7.
Step 3: Connect a DVOM to CA421-1 (+) and
CA421-3 (-) near the tilt position sensor (RPS2).
• If: The voltage = 4.75–5.25 V DC.
– Then continue to step 4.
• If: The voltage ≠ 4.75–5.25 V DC.
– Then replace the wires between PC421-1,
PC421-3 near the tilt position sensor (RPS2) and
CA231-5, CA231-6 on Access 7.
Step 4: Connect a DVOM to CA421-2 (+) and
CA421-3 (-) near the tilt position sensor (RPS2). Tilt the
forks through their full range of motion.
• If: The voltage = 1.0–4.0 V DC.
– Then continue to step 5.
• If: The voltage ≠ 1.0–4.0 V DC.
– Then replace the tilt position sensor (RPS2).
Step 5: Connect a DVOM to CA231-3 (+) and
CA231-6 (-) on Access 7. Tilt the forks through their full
range of motion.
• If: The voltage = 1.0–4.0 V DC.
– Then replace Access 7.
• If: The voltage ≠ 1.0–4.0 V DC.
– Then replace the wire between CA231-3 on
Access 7 and PC421-2 near the tilt position sen-
sor (RPS2).
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Event Code 715
Access 7 Detects the Forward (FS) and Reverse
(RS) Switches Closed at the Same Time
Step 1: Turn on the lift truck. Go to the Analyzer
Menu A2.7.1 (FS) and A2.7.2 (RS).
• If:One (1) is indicated for either or both the
switches.
– Then continue to step 2.
• If:Zero (0) is indicated for both switches.
– Then turn off the lift truck and then turn on the lift
truck. Replace Access 7 if the event code does
not clear.
Step 2: Connect a DVOM to CA231-14 (+) and
CA231-6 (-) on Access 7. Record the results. Connect
a DVOM to CA231-15 (+) and CA231-6 (-) on
Access 7.
• If: The voltage = 0 V DC on both switches.
– Then check for debris in the direction switches.
Remove the debris.
• If: No debris is present in the switches.
– Then replace the direction switches (FS and RS).
• If: The voltage ≈ 5 V DC on both switches.
– Then replace Access 7.
Event Code 720
Access 7 Detects High Current in the Solenoid
Valve Hoist (SVH) Circuit.
Step 1: Connect a DVOM to the terminals of solenoid
(SVH). Turn on the lift truck. Go to the Analyzer Menu
A4.7.1 SVH and press enter to apply power to solenoid
(SVH).
• If: The voltage ≠ 18–20 V DC.
– Then continue to step 2.
• If: The voltage = 18–20 V DC.
– Then replace Access 7.
Step 2: Disconnect the wires from solenoid (SVH).
Connect a DVOM to the wires removed from solenoid
(SVH). Go to the Analyzer Menu A4.7.1 SVH and press
enter to apply power.
• If: The voltage ≠ 33–39 V DC.
– Then continue to step 3.
• If: The voltage = 33–39 V DC.
– Then replace the Solenoid valve Hoist (SVH).
Step 3: Disconnect CA610. Connect a DVOM to
JC610-12 (+) and JC610-2 (-). Go to the Analyzer
Menu A4.7.1 SVH and press enter to apply power.
Crown 2020 PF28360 Rev. 5/23

• If: The voltage ≠ 33–39 V DC.
– Then continue to step 4.
• If: The voltage = 33–39 V DC.
– Then replace the wires between PC610-2,
PC610-12 and the Solenoid Valve Hoist (SVH).
Step 4: Connect a DVOM to CA231-9 (+) and
CA231-23 (-) on Access 7.
• If: The voltage ≠ 0 V DC.
– Then repair or replace the wires between CA231-
23 on Access 7 and JC610-2.
• If: The voltage = 0 V DC.
– Then replace Access 7.
Event Code 721
Access 7 Detects a short in the Solenoid Valve
Hoist (SVH) circuit.
Step 1: Follow the Event Code 720 procedures.
Event Code 722
Access 7 Detects an Open in the Solenoid Valve
Hoist (SVH) Circuit.
Step 1: Connect a DVOM to the terminals of solenoid
(SVH). Turn on the lift truck. Go to the Analyzer Menu
A4.7.1 SVH and press enter to apply power to solenoid
(SVH).
• If: The voltage ≠ 18–20 V DC.
– Then continue to step 2.
• If: The voltage = 18–20 V DC.
– Then replace Access 7.
Step 2: Disconnect the wires from solenoid (SVH).
Connect a DVOM to the wires removed from solenoid
(SVH). Go to the Analyzer Menu A4.7.1 SVH and press
enter to apply power.
• If: The voltage ≠ 33–39 V DC.
– Then continue to step 3.
• If: The voltage = 33–39 V DC.
– Then replace the Solenoid Valve Hoist (SVH).
Step 3: Connect a DVOM to CA610-12 (+) and
CA610-2 (-). Go to the Analyzer Menu A4.7.1 SVH and
press enter to apply power.
• If: The voltage ≠ 33–39 V DC.
– Then continue to step 4.
• If: The voltage = 33–39 V DC.
– Then replace the wires between CA610 and the
Solenoid Valve Hoist (SVH).
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ELECTRICAL SYSTEM
Event Codes
Step 4: Connect a DVOM to fuse FU22 (+) and
CA231-23 (-) on Access 7. Go to the Analyzer Menu
A4.7.1 SVH and press enter to apply power.
• If: The voltage ≠ 33–39 V DC.
– Then continue to step 5.
• If: The voltage = 33–39 V DC.
– Then repair or replace the wires between CA231-
23 on Access 7 and CA610-2.
Step 5: Connect a DVOM to fuse FU22 (+) and bat-
tery negative on Access 3™.
• If: The voltage ≠ 33–39 V DC.
– Then repair or replace the wires between fuse
FU22 and CA610-12.
• If: The voltage = 33–39 V DC.
– Then replace Access 7.
Event Code 723
Access 7 Detects high current in the Solenoid
Valve Bypass (SVBY) circuit.
Step 1: Connect a DVOM to the terminals of solenoid
(SVBY). Turn on the lift truck. Go to the Analyzer Menu
A4.7.2 SVBY and press enter to apply power to sole-
noid (SVBY).
• If: The voltage ≠ 18–20 V DC.
– Then continue to step 2.
• If: The voltage = 18–20 V DC.
– Then replace Access 7.
Step 2: Disconnect the wires from solenoid (SVBY).
Connect a DVOM to the wires removed from solenoid
(SVBY). Go to the Analyzer Menu A4.7.2 SVBY and
press enter to apply power.
• If: The voltage ≠ 33–39 V DC.
– Then continue to step 3.
• If: The voltage = 33–39 V DC.
– Then replace the Solenoid Valve Bypass
(SVBY).
Step 3: Disconnect CA610. Connect a DVOM to
JC610-12 (+) and JC610-9 (-). Go to the Analyzer
Menu A4.7.2 SVBY and press enter to apply power.
• If: The voltage ≠ 33–39 V DC.
– Then continue to step 4.
• If: The voltage = 33–39 V DC.
– Then replace the wires between PC610 and the
Solenoid Valve Bypass (SVBY).
Step 4: Connect a DVOM to CA231-9 (+) and
CA231-22 (-) on Access 7.
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• If: The voltage ≠ 0 V DC.
– Then repair or replace the wires between CA231-
22 on Access 7 and JC610-9.
• If: The voltage = 0 V DC.
– Then replace Access 7.
Event Code 724
Access 7 Detects a Short in the Solenoid Valve By-
pass (SVBY circuit)
Step 1: Follow the Event Code 723 procedures.
Event Code 725
Access 7 Detects an open in the Solenoid Valve
Bypass (SVBY) circuit.
Step 1: Connect a DVOM to the terminals of solenoid
(SVBY). Turn on the lift truck. Go to the Analyzer Menu
A4.7.2 SVBY and press enter to apply power to sole-
noid (SVBY).
• If: The voltage ≠ 18–20 V DC.
– Then continue to step 2.
• If: The voltage = 18–20 V DC.
– Then replace Access 7.
Step 2: Disconnect the wires from solenoid (SVBY).
Connect a DVOM to the wires removed from solenoid
(SVBY). Go to the Analyzer Menu A4.7.2 SVBY and
press enter to apply power.
• If: The voltage ≠ 33–39 V DC.
– Then continue to step 3.
• If: The voltage = 33–39 V DC.
– Then replace the Solenoid Valve Bypass
(SVBY).
Step 3: Connect a DVOM to CA610-12 (+) and
CA610-9 (-). Go to the Analyzer Menu A4.7.2 SVBY
and press enter to apply power.
• If: The voltage ≠ 33–39 V DC.
– Then continue to step 4.
• If: The voltage = 33–39 V DC.
– Then replace the wires between CA610 and the
Solenoid Valve Bypass (SVBY).
Step 4: Connect a DVOM to Fuse FU22 (+) and
CA231-22 (-) on Access 7. Go to the Analyzer Menu
A4.7.2 SVBY and press enter to apply power.
• If: The voltage ≠ 33–39 V DC.
– Then continue to step 5.
• If: The voltage = 33–39 V DC.
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– Then repair or replace the wires between CA231-
22 on Access 7 and CA610-9.
Step 5: Connect a DVOM to fuse (FU22) (+) and bat-
tery negative on Access 3.
• If: The voltage ≠ 33–39 V DC.
– Then repair or replace the wires between fuse
FU22 and CA610-12.
• If: The voltage = 33–39 V DC.
– Then replace Access 7.
Event Code 726
Access 7 Detects High Current in the Solenoid
Valve Tilt Extend (SVTE) circuit.
Step 1: Connect a DVOM to the terminals of solenoid
(SVTE). Turn on the lift truck. Go to the Analyzer Menu
A4.7.4 SVTE and press enter to apply power to sole-
noid (SVTE).
• If: The voltage ≠ 18–20 V DC.
– Then continue to step 2.
• If: The voltage = 18–20 V DC.
– Then replace Access 7.
Step 2: Disconnect the wires from solenoid (SVTE).
Connect a DVOM to the wires removed from solenoid
(SVTE). Go to the Analyzer Menu A4.7.4 SVTE and
press enter to apply power.
• If: The voltage ≠ 33–39 V DC.
– Then continue to step 3.
• If: The voltage = 33–39 V DC.
– Then replace the Solenoid Valve Tilt Extend
(SVTE).
Step 3: Disconnect CA610. Connect a DVOM to
JC610-12 (+) and JC610-3 (-). Go to the Analyzer
Menu A4.7.4 SVTE and press enter to apply power.
• If: The voltage ≠ 33–39 V DC.
– Then continue to step 4.
• If: The voltage = 33–39 V DC.
– Then replace the wires between PC610 and the
Solenoid Valve Tilt Extend (SVTE).
Step 4: Connect a DVOM to CA231-9 (+) and
CA231-21 (-) on Access 7.
• If: The voltage ≠ 0 V DC.
– Then repair or replace the wires between CA231-
21 on Access 7 and JC610-3.
• If: The voltage = 0 V DC.
– Then replace Access 7.
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Event Code 727
Access 7 Detects High Current in the Solenoid
valve Tilt Extend (SVTE) circuit.
Step 1: Follow Event Code 726 procedures.
Event Code 728
Access 7 Detects an open in the Solenoid Valve Tilt
Extend (SVTE) circuit.
Step 1: Connect a DVOM to the terminals of solenoid
(SVTE). Turn on the lift truck. Go to Analyzer Menu
A4.7.4 SVTE and press enter to apply power to sole-
noid (SVTE).
• If: The voltage ≠ 18–20 V DC.
– Then continue to step 2.
• If: The voltage = 18–20 V DC.
– Then replace Access 7.
Step 2: Disconnect the wires from solenoid (SVTE).
Connect a DVOM to the wires removed from solenoid
(SVTE). Go to the Analyzer Menu A4.7.4 SVTE and
press enter to apply power.
• If: The voltage ≠ 33–39 V DC.
– Then continue to step 3.
• If: The voltage = 33–39 V DC.
– Then replace the Solenoid Valve Tilt Extend
(SVTE).
Step 3: Connect a DVOM to CA610-12 (+) and
CA610-3 (-). Go to the Analyzer Menu A4.7.4 SVTE
and press enter to apply power.
• If: The voltage ≠ 33–39 V DC.
– Then continue to step 4.
• If: The voltage = 33–39 V DC.
– Then replace the wires between CA610 and So-
lenoid Valve Tilt Extend (SVTE).
Step 4: Connect a DVOM to fuse (FU22) (+) and
CA231-21 (-) on Access 7. Go to the Analyzer Menu
A4.7.4 SVTE and press enter to apply power.
• If: The voltage ≠ 33–39 V DC.
– Then continue to step 5.
• If: The voltage = 33–39 V DC.
– Then repair or replace the wires between CA231-
21 on Access 7 and CA610-3.
Step 5: Connect a DVOM to fuse (FU22) (+) and bat-
tery negative on Access 3.
• If: The voltage ≠ 33–39 V DC.
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Event Codes
– Then repair or replace the wires between fuse
(FU22) and CA610-12.
• If: The voltage = 33–39 V DC.
– Then replace Access 7.
Event Code 729
Access 7 Detects High Current in the Solenoid
Valve Tilt Retract (SVTR) circuit.
Step 1: Connect a DVOM to the terminals of solenoid
(SVTR). Turn on the lift truck. Go to the Analyzer Menu
A4.7.3 SVTR and press enter to apply power to sole-
noid (SVTR).
• If: The voltage ≠ 18–20 V DC.
– Then continue to step 2.
• If: The voltage = 18–20 V DC.
– Then replace Access 7.
Step 2: Disconnect the wires from solenoid (SVTR).
Connect a DVOM to the wires removed from solenoid
(SVTR). Go to the Analyzer Menu A4.7.3 SVTR and
press enter to apply power.
• If: The voltage ≠ 33–39 V DC.
– Then continue to step 3.
• If: The voltage = 33–39 V DC.
– Then replace the Solenoid Valve Tilt Retract
(SVTR).
Step 3: Disconnect CA610. Connect a DVOM to
JC610-12 (+) and JC610-4 (-). Go to the Analyzer
Menu A4.7.3 SVTR and press enter to apply power.
• If: The voltage ≠ 33–39 V DC.
– Then continue to step 4.
• If: The voltage = 33–39 V DC.
– Then replace the wires between PC610 and the
Solenoid Valve Tilt Retract (SVTR).
Step 4: Connect a DVOM to CA231-9 (+) and
CA231-20 (-) on Access 7.
• If: The voltage ≠ 0 V DC.
– Then repair or replace the wires between CA231-
20 on Access 7 and JC610-4.
• If: The voltage = 0 V DC.
– Then replace Access 7.
Event Code 730
Access 7 Detects a Short in the Solenoid Valve Tilt
Retract (SVTR) circuit.
Step 1: Follow Event Code 729 procedures.
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Event Codes

Event Code 731 Event Code 732

Access 7 Detects an Open in the Solenoid Valve Access 7 Detects High Current in the Solenoid
Tilt Retract (SVTR) circuit. Valve Accessory 1A (SVA1A) circuit.
Step 1: Connect a DVOM to the terminals of solenoid Step 1: Connect a DVOM to the terminals of solenoid
(SVTR). Turn on the lift truck. Go to the Analyzer Menu (SVA1A). Turn on the lift truck. Go to the Analyzer
A4.7.3 SVTR and press enter to apply power to sole- Menu A4.7.5 SVA1A and press enter to apply power to
noid (SVTR). SVA1A.
• If: The voltage ≠ 18–20 V DC. • If: The voltage ≠ 18–20 V DC.
– Then continue to step 2. – Then continue to step 2.
• If: The voltage = 18–20 V DC.
• If: The voltage = 18–20 V DC.
– Then replace Access 7.
– Then replace Access 7.
Step 2: Disconnect the wires from solenoid (SVTR).
Step 2: Disconnect the wires from solenoid (SVA1A).
Connect a DVOM to the wires removed from solenoid
Connect a DVOM to the wires removed from solenoid
(SVTR). Go to the Analyzer Menu A4.7.3 SVTR and
(SVA1A). Go to the Analyzer Menu A4.7.5 SVA1A and
press enter to apply power.
press enter to apply power.
• If: The voltage ≠ 33–39 V DC.
• If: The voltage ≠ 33–39 V DC.
– Then continue to step 3.
– Then continue to step 3.
• If: The voltage = 33–39 V DC.
• If: The voltage = 33–39 V DC.
– Then replace the Solenoid Valve Tilt Retract
– Then replace the Solenoid Valve Accessory 1A
(SVTR).
(SVA1A).
Step 3: Connect a DVOM to CA610-12 (+) and
Step 3: Disconnect CA610. Connect a DVOM to
CA610-4 (-). Go to the Analyzer Menu A4.7.3 SVTR
JC610-12 (+) and JC610-5 (-). Go to the Analyzer
and press enter to apply power.
Menu A4.7.5 SVA1A and press enter to apply power.
• If: The voltage ≠ 33–39 V DC.
• If: The voltage ≠ 33–39 V DC.
– Then continue to step 4.
– Then continue to step 4.
• If: The voltage = 33–39 V DC.
• If: The voltage = 33–39 V DC.
– Then replace the wires between CA610 and the
– Then replace the wires between PC610 and the
Solenoid Valve Tilt Retract (SVTR).
Solenoid Valve Accessory 1A (SVA1A).
Step 4: Connect a DVOM to fuse (FU22) (+) and
Step 4: Connect a DVOM to CA231-9 (+) and
CA231-20 (-) on Access 7. Go to the Analyzer Menu
CA231-19 (-) on Access 7.
A4.7.3 and press enter to apply power.
• If: The voltage ≠ 0 V DC.
• If: The voltage ≠ 33–39 V DC.
– Then repair or replace the wires between CA231-
– Then continue to step 5.
19 on Access 7 and JC610-5.
• If: The voltage = 33–39 V DC.
• If: The voltage = 0 V DC.
– Then repair or replace the wires between CA231-
– Then replace Access 7.
20 on Access 7 and CA610-4.
Step 5: Connect a DVOM to fuse (FU22) (+) and bat-
tery negative on Access 3. Event Code 733
• If: The voltage ≠ 33–39 V DC. Access 7 Detects High Current in the Solenoid
– Then repair or replace the wires between fuse Valve Accessory 1A (SVA1A) circuit
(FU22) and CA610-12. Step 1: Follow Event Code 732 procedures.
• If: The voltage = 33–39 V DC.
– Then replace Access 7.

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Event Code 734
Access 7 Detects an Open in the Solenoid Valve
Accessory 1A (SVA1A) circuit.
Step 1: Connect a DVOM to the terminals of solenoid
(SVA1A). Turn on the lift truck. Go to the Analyzer
Menu A4.7.5 SVA1A and press enter to apply power to
SVA1A.
• If: The voltage ≠ 18–20 V DC.
– Then continue to step 2.
• If: The voltage = 18–20 V DC.
– Then replace Access 7.
Step 2: Disconnect the wires from solenoid (SVA1A).
Connect a DVOM to the wires removed from solenoid
(SVA1A). Go to the Analyzer Menu A4.7.5 SVA1A and
press enter to apply power.
• If: The voltage ≠ 33–39 V DC.
– Then continue to step 3.
• If: The voltage = 33–39 V DC.
– Then replace the Solenoid Valve Accessory 1A
(SVA1A).
Step 3: Connect a DVOM to CA610-12 (+) and
CA610-5 (-). Go to the Analyzer Menu A4.7.5 SVA1A
and press enter to apply power.
• If: The voltage ≠ 33–39 V DC.
– Then continue to step 4.
• If: The voltage = 33–39 V DC.
– Then replace the wires between CA610 and the
Solenoid Valve Accessory 1A (SVA1A).
Step 4: Connect a DVOM to fuse (FU22) (+) and
CA231-19 (-) on Access 7. Go to the Analyzer Menu
A4.7.5 SVA1A and press enter to apply power.
• If: The voltage ≠ 33–39 V DC.
– Then continue to step 5.
• If: The voltage = 33–39 V DC.
– Then repair or replace the wires between CA231-
19 on Access 7 and CA610-5.
Step 5: Connect a DVOM to fuse (FU22) (+) and bat-
tery negative on Access 3.
• If: The voltage ≠ 33–39 V DC.
– Then repair or replace the wires between fuse
(FU22) and CA610-12.
• If: The voltage = 33–39 V DC.
– Then replace Access 7.
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Event Codes
Event Code 735
Access 7 Detects High Current in the Solenoid
Valve Accessory 1B (SVA1B) circuit.
Step 1: Connect a DVOM to the terminals of solenoid
(SVA1B). Turn on the lift truck. Go to the Analyzer
Menu A4.7.6 SVA1B and press enter to apply power to
SVA1B.
• If: The voltage ≠ 18–20 V DC.
– Then continue to step 2.
• If: The voltage = 18–20 V DC.
– Then replace Access 7.
Step 2: Disconnect the wires from solenoid (SVA1B).
Connect a DVOM to the wires removed from solenoid
(SVA1B). Go to the Analyzer Menu A4.7.6 SVA1B and
press enter to apply power.
• If: The voltage ≠ 33–39 V DC.
– Then continue to step 3.
• If: The voltage = 33–39 V DC.
– Then replace the Solenoid Valve Accessory 1B
(SVA1B).
Step 3: Disconnect CA610. Connect a DVOM to
JC610-12 (+) and JC610-6 (-). Go to the Analyzer
Menu A4.7.6 SVA1B and press enter to apply power.
• If: The voltage ≠ 33–39 V DC.
– Then continue to step 4.
• If: The voltage = 33–39 V DC.
– Then replace the wires between PC610 and the
Solenoid Valve Accessory 1B (SVA1B).
Step 4: Connect a DVOM to CA231-9 (+) and
CA231-18 (-) on Access 7.
• If: The voltage ≠ 0 V DC.
– Then repair or replace the wires between CA231-
18 on Access 7 and JC610-6.
• If: The voltage = 0 V DC.
– Then replace Access 7.
Event Code 736
Access 7 Detects a Short in the Solenoid Valve Ac-
cessory 1B (SVA1B) circuit.
Step 1: Follow Event Code 735 procedures.
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Event Codes

Event Code 737 Event Code 738

Access 7 Detects an Open in the Solenoid Valve
Access 7 Detects High Current in the Auxiliary Pro-
Accessory 1B (SVA1B) circuit.
portional Valve (SPA) circuit.
Step 1: Connect a DVOM to the terminals of solenoid
Step 1: Connect a DVOM to the terminals of solenoid
(SVA1B). Turn on the lift truck. Go to the Analyzer
(SPA). Turn on the lift truck. Go to the Analyzer Menu
Menu A4.7.6 SVA1B and press enter to apply power to
A4.7.7 SPA and press enter to apply power to SPA.
SVA1B.
• If: The voltage ≠ 18–20 V DC.
• If: The voltage ≠ 18–20 V DC.
– Then continue to step 2.
– Then continue to step 2.
• If: The voltage = 18–20 V DC.
• If: The voltage = 18–20 V DC.
– Then replace Access 7.
– Then replace Access 7.
Step 2: Disconnect the wires from solenoid (SPA).
Step 2: Disconnect the wires from solenoid (SVA1B).
Connect a DVOM to the wires removed from solenoid
Connect a DVOM to the wires removed from solenoid
(SPA). Go to the Analyzer Menu A4.7.7 SPA and press
(SVA1B). Go to the Analyzer Menu A4.7.6 SVA1B and
enter to apply power.
press enter to apply power.
• If: The voltage ≠ 33–39 V DC.
• If: The voltage ≠ 33–39 V DC.
– Then continue to step 3.
– Then continue to step 3.
• If: The voltage = 33–39 V DC.
• If: The voltage = 33–39 V DC.
– Then replace the Auxiliary Proportional Valve
– Then replace the Solenoid Valve Accessory 1B
(SPA).
(SVA1B).
Step 3: Disconnect CA610. Connect a DVOM to
Step 3: Connect a DVOM to CA610-12 (+) and
JC610-12 (+) and JC610-10 (-). Go to the Analyzer
CA610-6 (-). Go to the Analyzer Menu A4.7.6 SVA1B
Menu A4.7.7 SPA and press enter to apply power.
and press enter to apply power.
• If: The voltage ≠ 33–39 V DC.
• If: The voltage ≠ 33–39 V DC.
– Then continue to step 4.
– Then continue to step 4.
• If: The voltage = 33–39 V DC.
• If: The voltage = 33–39 V DC.
– Then replace the wires between PC610 and the
– Then replace the wires between CA610 and the
Auxiliary Proportional Valve (SPA).
Solenoid Valve Accessory 1B (SVA1B).
Step 4: Connect a DVOM to CA231-9 (+) and
Step 4: Connect a DVOM to fuse (FU22) (+) and
CA231-17 (-) on Access 7.
CA231-18 (-) on Access 7. Go to the Analyzer Menu
A4.7.6 and press enter to apply power. • If: The voltage ≠ 0 V DC.
• If: The voltage ≠ 33–39 V DC. – Then repair or replace the wires between CA231-
17 on Access 7 and JC610-10.
– Then continue to step 5.
• If: The voltage = 0 V DC.
• If: The voltage = 33–39 V DC.
– Then replace Access 7.
– Then repair or replace the wires between CA231-
18 on Access 7 and CA610-6.
Step 5: Connect a DVOM to fuse (FU22) (+) and bat- Event Code 739
tery negative on Access 3. Access 7 Detects a Short in the Auxiliary Propor-
• If: The voltage ≠ 33–39 V DC. tional Valve (SPA) circuit.
– Then repair or replace the wires between fuse Step 1: Follow Event Code 738 procedures.
(FU22) and CA610-12.
• If: The voltage = 33–39 V DC. Event Code 740
– Then replace Access 7.
Access 7 Detects an Open in the Auxiliary Propor-
tional valve (SPA) circuit.
Step 1: Connect a DVOM to the terminals of solenoid
(SPA). Turn on the lift truck. Go to the Analyzer Menu

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A4.7.7 SPA and press enter to apply power to solenoid

(SPA).
• If: The voltage ≠ 18–20 V DC.
– Then continue to step 2.
• If: The voltage = 18–20 V DC.
– Then replace Access 7.
Step 2: Disconnect the wires from solenoid (SPA).
Connect a DVOM to the wires removed from solenoid
(SPA). Go to the Analyzer Menu A4.7.7 SPA and press
enter to apply power.
• If: The voltage ≠ 33–39 V DC.
– Then continue to step 3.
• If: The voltage = 33–39 V DC.
– Then replace the Auxiliary Proportional Valve
(SPA).
Step 3: Connect a DVOM to CA610-12 (+) and
CA610-10 (-). Go to the Analyzer Menu A4.7.7 SPA
and press enter to apply power.
• If: The voltage ≠ 33–39 V DC.
– Then continue to step 4.
• If: The voltage = 33–39 V DC.
– Then replace the wires between CA610 and the
Auxiliary Proportional Valve (SPA).
Step 4: Connect a DVOM to fuse (FU22) (+) and
CA231-17 (-) on Access 7. Go to the Analyzer Menu
A4.7.7 SPA and press enter to apply power.
• If: The voltage ≠ 33–39 V DC.
– Then continue to step 5.
• If: The voltage = 33–39 V DC.
– Then repair or replace the wires between CA231-
17 on Access 7 and CA610-10.
Step 5: Connect a DVOM to fuse (FU22) (+) and bat-
tery negative on Access 3.
• If: The voltage ≠ 33–39 V DC.
– Then repair or replace the wires between fuse
(FU22) and CA610-12.
• If: The voltage = 33–39 V DC.
– Then replace Access 7.

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