eg Thanks for your kind assistance/ attention

eg I feel anxious about the delayed report as it

would upset the schedule/ I can relate to your
concerns and would like to work out ways to put
things back on track

eg Given such situation, would appreciate if…

CAUTION: Risk of Flight Booking Cancellation

Dear Bill,

Thank you for your kind attention. I have called and emailed you
a few times but in vain.

Travel agent stated that there’s the risk of flight booking

cancellation if no passport details were submitted by (date).

Do feel free to call me for further queries or concerns.

 sentence structure
***reader-centred—> which piece of
information is important for users

eg we would like to apologise, due to inadvertent (careless) error,

Text

Subject: Change of Medical Appt

Subject: Rearrangement for Medical Appt
Dear Mr. Chan,
Dear Mr. Chan,
Regarding your scheduled medical appointment on 27.9.2020, I am
sorry to inform you that we would like to rearrange your above Regarding your original medical appointment on (Date), I would like
medical appointment due to the unavailability of doctors on that day. to convey my sincere apologies that the appointment will be
rescheduled due to unavailability of your attending doctor.
In order to arrange a specialist doctor to you, the following special
medical appointment schedules for your consideration please: According to the system record, you have another medical
appointment on 31/10/2020 at 9am, shall we rearrange a new
1. 26.9.2020 am/pm appointment for you on the same date at 2pm.
2. 28.9.2020 am/pm
Kindly please advise us your preferred appointment schedule by
Kindly please advise us your preferred appointment schedule by calling me at 2300xxxx at your earliest convenience, so that the
calling me at 2300xxxx at your earliest convenience, so that the special appointment could be arranged for you on time.
special appointment could be arranged for you on time.
Yours sincerely,
Yours sincerely, David
David
Plain English is good English
A refund could be offered upon the return of the intact goods/ products in good condition.

An account could be opened for you with your identity card.

Opening of an account will be possible upon the presentation of identity card.

tried/ strived

attend/ accomodate

put forward/ speed up

illustrating/ showing/ explaining/ of/

regarding/ with
as of our complimentary service