CutStudio

Troubleshooting Guide

May 10, 2021

Installing Cutstudio in a computer.

Cutters compatible with Onsupport can install Cutstudio through Roland Onsupport.
Link: Driver, Onsupport and Cutstudio.
Older models need to use the Cutstudio install CD that can be purchased on the Roland DGA store.
Cutstudio Summary: https://www.rolanddga.com/products/software/roland-cutstudio-software

Error connecting when sending job to the cutter.

When error “unable to connect to machine” occurs the most common cause is that the software cannot connect to the
cutter. Check that the driver is installed, the cutter is connected, turned on, and that the USB connection between the
cutter and the computer is secure. Instructions below are to check if the driver is installed on the computer:

Open Control Panel > Devices and printers > Check that the cutter is under printers & not under Unspecified. If the cutter
is under Unspecified that means that the driver needs to be installed.

If the cutter is under printers then you can try uninstalling the driver and then re-installing it. Download the driver from
the support page of the cutter. Once you have the driver downloaded, extract the zipped file, and then run the setup. You
will have an option to uninstall, select your model cutter and then Start.

Uninstall the driver, your computer will need to be re-started. Once you re-
start the computer open the driver file again and install it.
Once, you re-install it you can go back into control panel and check in devices
and printers to verify that the cutter is showing under printers while it is
connected and turned on.

Cutstudio plugins
Adobe Illustrator (Windows): http://download.rolanddg.jp/en/cutting.html#cutstudiopinwin
Adobe Illustrator (Mac): http://download.rolanddg.jp/en/cutting.html#cutstudioaipinmac
Corel Draw: http://download.rolanddg.jp/en/cutting.html#cutstudiocorelpinwin

If the plugin is already installed and you are having issues, try uninstalling it and re-install it. The links above include
Installation instructions for the plugins.