Pamela Gianina García Santos

CUSTOMER SERVICE/ADMINISTRATIVE ASSISTANT

Work Experience
Back Office & Customer Service Specialist
Outgoing and resourceful
with leadership skills focused Luna Consulting | July 2023 -
on teamwork Serve US insurance clients to ensure that all their
home care needs are covered
Contact Filling out applications and follow up to clients.

Bilingual Interpreter
(55) 64-62-64-04
Language Line Solutions | November2022- July 2023
pameluchis.gianina@gmail.com
On-demand call handling
Give meaning to conversations between Spanish
Mexico City, Mexico and English speakers.
Process information quickly, concisely and
Languages recognize cultural differences.
English - Expert. Calls from, government, insurance, finance,
Italian - Intermediate. utilities, travel and hospitality, general business,.

CRDS
Programs
EATON | November 2021-November 2022
Excel PowerPoint,
Word, Drive, RStudio Verifies customer, order and item information
VISTA AS400, Asana for accuracy and completeness by reviewing
the quote and purchase order using programs
such as Vista and AS400.

Frontliner & Administrative assistant/

Fundraising

Greenpeace México A.C | December 2019 - September 2021

Face to face, talking to people, transmitting

information about campaigns.
Profile potential members of the organization and
convince them to make monthly donations through
a credit or debit card.
 Education

Biology Degree
Universidad Simón Bolívar | August 2015 - December 2019

Speaker
September 2018
Sociedad Mexicana de florecimientos algales nocivos
(SOMEFAN)
Thesis project, in which the toxicity of the Coolia
dinoflagellate is demonstrated using Artemia salina as a
test object
Director's Assistant
Instituto de Ciencias del Mar y Limnología, UNAM | August 2017 - August de 2019
Collection of physicochemical parameters of different dams in
Hidalgo to report them to CONAGUA.
Cleaning and care of laboratory material.
Counting and care of cultures of different species of
dinoflagellates.

"Curso teórico-práctico. Microalgas y cianobacterias:

producción y aplicaciones”
Expose the importance of microalgae and cyanobacteria to solve
current environmental problems

Certifications

Open Water Diver - Scubba Schools internationals (SSI)

International Certificate of Education (Cambridge University)

FCE Oxford University