Kenneth Cruz Reyes

Kennethcruz0211@gmail.com

6262-6761

Heredia, Santo Domingo

I am an IT professional with experience in system administration and technical support. I

excel at solving complex problems and focus on continuous improvement. I am an effective
communicator and a committed collaborator dedicated to excellence in every project

Profile

Bachelor in secondary education and Technician in Industrial Electronics

Education

Colegio Técnico Profesional de San Sebastián, San José

Student | Higher University Technician in Cybersecurity

ESIT - Escuela Superior de Innovación y Tecnologia, El Salvador

Student | Higher University Technician in Cloud Services

ESIT - Escuela Superior de Innovación y Tecnologia, El Salvador

Experience

IT Support Technician

June 2022- Actually

-Active Directory -Microsoft Azure -Microsoft Exchange -Avaya Admin

-Ticket Resolution -Data Analyst -Help Desk -Security System

-Log Me In -Network Support -Aranda Systems -Operating systems

Benemérito Cuerpo de Bomberos de Costa Rica

Emergency Resource Dispatcher

July 2020- June 2022

During this time, I conducted real-time emergency analysis and developed a Visual Basic
system to improve national-level emergency response times, leading to my transition to the
IT department of the Benemerito Cuerpo de Bomberos de Costa Rica.

Benemérito Cuerpo de Bomberos de Costa Rica

HOLCIM - Professional Services |Annually

Created automated cloud-based and IoT systems for quality laboratories, incorporating
technologies such as C++ and FTP. Provided maintenance, training, and consultations, and
ensured optimal system performance through thorough analysis and cloud-based services.

HOLCIM

Student| Full Stack Developer

ONE - Oracle Next Education

Basic|Medium knowledge in

C++ Visual Basic HTML CSS JavaScript SQL Java Python

Skills

Troubleshooting Operating efficiency Spotter Assertive communication Teamwork

Adaptability Respect Learning capacity Customer orientation Responsibility

Languages

English | B2 |Strong in: Reading, listening and writing