Syed Muhammad Zubair Qadri

DGM Operations

Experienced Seasonal Operations & Project Executioner with 18 years of expertise in

Contact
optimizing operational functions, strategic planning, team leadership, and achieving results
within budget and timelines. Skilled in process improvement, cross-functional collaboration,
and problem-solving. Address
Lahore, Pakistan

Work History Phone

923444489120

2022 - 2024 DGM Operations E-mail

smzq06@gmail.com
Mywater Private Limited, Lahore
 Spearheaded optimization of operational processes, driving a
15% increase in resource allocation efficiency, enhancing Skills
project delivery, and ensuring successful outcomes across
multiple initiatives. Operations Management
 Implemented processes leading to a 20% increase in long-term
business success and a 15% rise in profit levels. Excellent
 Introduced new methods, practices, and systems, resulting in a Budget Management
30% reduction in turnaround time.
 Streamlined operations, reducing operational costs by 15%. Very Good
 Developed systems and procedures, enhancing operational Process Optimization
quality and team efficiency by 25%.
 Implemented change management strategies, quality Excellent
assurance processes, and performance metrics, contributing Problem Solving
to successful operations.
Very Good
 Administered inventory and supply chain operations,
achieving a 95% success rate in timely and accurate delivery Cross-Functional Collaboration
services.
Excellent
2016 – 2021 Senior Manager Projects
Stakeholder Communication
Multinet Pakistan Private Limited, Lahore
 Supervised operational functions across three complex Excellent
projects, optimizing resource distribution and driving successful Change Management
project delivery; streamlined processes, reducing project costs
by 10% and enhancing overall project efficiency . Very Good
 Developed and executed strategic operational plans and Achievements
budgets for all projects.
 Controlled project budgets, including cost tracking and
 Team Leadership
financial reporting with help of finance.
 Expansion of operations in
 Collaborated with cross-functional teams and stakeholders to
major cities.
achieve project goals.
 Operational efficiency
2014 – 2016 Manager Managed Servies  Client satisfaction
Multinet Pakistan Private Limited, Lahore
 Led a team responsible for delivering managed services to
clients, ensuring high service quality and client satisfaction.
 Developed and executed strategic plans to optimize
managed services operations.
 Managed Service Level Agreements (SLAs) for three major
customers.
 Controlled costs to keep business operations within budget
and increase profits.
 Monitored service delivery, proactively addressing disruptions
and minimizing downtime to enhance overall service reliability.
2012 – 2014 Manager Business Development
Levtech Consulting (Middle East), Dubai
 Proactively identified and pursued lucrative business
opportunities, resulting in a 15% increase in company revenue
and significant improvement in bottom-line profit.
 Implemented successful marketing initiatives and executed
strategic plans, contributing to a 20% growth in new business.
  Successfully sold the ERP concept to top management through
effective correspondence and presentations, leading to a 10%
increase in sales.
 Conducted comprehensive presentations of ERP software,
followed by gap analysis.
 Successfully finalized commercial and project implementation
details, ensuring seamless execution of ERP solutions.
2010 - 2011 Key Account Manager
Pakistan Telecommunication Private Limited, Lahore
 Managed Sales & Pre-Sales activities for Unified
Communication, Tele-Presence, Data Center, and Call Center
hosted services.
 Successfully negotiated and maintained cost-effective
contract pricing, leading to the delivery of three projects
valued at 90 million annual recurring.
 Effectively quoted prices, credit terms, and other bid
specifications to meet client requirements.
 Proactively identified and pursued opportunities for upselling,
cross-selling, and expanding services to enhance overall
revenue.
2008 - 2010 Account Manager
ArwenTech Private Limited, Lahore
 Spearheaded sales forecasting, goal setting, and performance
reporting for all accounts, achieving a consistent track record
of meeting and exceeding targets.
 Maintained a centralized database containing key contacts,
risk ratings, financial impact, and key issues, ensuring
comprehensive account management.
 Successfully managed relationships with 20 key client
accounts, resulting in high levels of client satisfaction and the
establishment of long-term partnerships.
 Negotiated prices, terms of sale, and service agreements,
contributing to mutually beneficial and sustainable business
relationships.
2005 - 2008 Key Account Manager
Multinet Pakistan Private Limited, Lahore
 Acquired 30 high-value accounts through consultative selling,
providing effective customer solutions, and promoting
compelling business opportunities.
 Developed and managed a diverse and consistent sales
portfolio, fostering long-term client relationships.
 Established and maintained strong client relationships, playing
a pivotal role in driving business growth.
 Created accurate sales forecasts to strategically target daily,
monthly, and yearly objectives, ensuring consistent
achievement of sales targets.
Education

2018 Diploma: Supply Chain Management

Pakistan Institute of Management - Lahore
2007 MBA: Marketing
Institute of Management Sciences - Lahore
2003 Bachelor of Computer Science: Computer Science and Programming

Institute of Management Sciences - Lahore

Certifications

2023 Google Project Management

2023 Google Data Analytics
2023 Google Business Intelligence
2022 Leadership Expedition
2014 Cisco Express Foundation for Account Managers
2014 Cisco Sales Expert Cisco