Syed Muhammad Zubair Qadri

Experienced Seasonal Operations & Project Executioner with 18 years of expertise in optimizing
Contact
operational functions, strategic planning, team leadership, and achieving results within budget
and timelines. Skilled in process improvement, cross-functional collaboration, and problem-
Address
solving.
Lahore, Pakistan

Work History Phone

923444489120

May 2014 – Mar 2024 Multinet Group, Pakistan E-mail

smzq06@gmail.com

Mywater Private Limited – DGM Operations

Skills
 Spearheaded optimization of operational processes, driving
a 15% increase in resource allocation efficiency, enhancing Operations Management
project delivery, and ensuring successful outcomes across
multiple initiatives. Excellent
 Implemented processes leading to a 20% increase in long- Budget Management
term business success and a 15% rise in profit levels.
Very Good
 Introduced new methods, practices, and systems, resulting
Process Optimization
in a 30% reduction in turnaround time.
 Streamlined operations, reducing operational costs by 15%.
Excellent
 Developed systems and procedures, enhancing
Problem Solving
operational quality and team efficiency by 25%.
 Implemented change management strategies, quality
Very Good
assurance processes, and performance metrics,
Cross-Functional Collaboration
contributing to successful operations.
 Administered inventory and supply chain operations,
Excellent
achieving a 95% success rate in timely and accurate
Stakeholder Communication
delivery services.

Excellent
Mycart.pk & Myvend – Head of Operations
Change Management

 Established and developed business operations in Lahore Very Good

(LHR) and Islamabad (ISB) from inception, pioneering the
nation's first Online Grocery store and achieving a PKR 200 Achievements
million topline revenue within 2 years.
 Successfully launched two portfolio brands (Online Grocery  Team Leadership
and Vending Machine) within the company's framework.  Expansion of operations in
 Expanded network to over 250 vending machines in Karachi major cities.
(KLI).  Operational efficiency
 Formulated comprehensive business strategies, setting and  Client satisfaction
accomplishing short-term goals and long-term objectives,
resulting in a remarkable 60% Year-over-Year growth within
one year.
 Formed partnerships with manufacturers and distributors
nationwide, contributing 15% of total revenue through the
marketplace model.
 Spearheaded the establishment of two large-scale
warehouses and fulfillment centers nationwide, spanning
over 60,000 square feet and employing over 250 personnel
for seamless operations.
 Implemented strategic supply chain and inventory
management initiatives, resulting in less than 0.4% stock
expiry and damages, product availability within 12 hours,
and a threefold increase in storage capacity.

Senior Manager Projects – ICT Solutions & Managed Services

 Supervised operational functions across three complex

 projects, optimizing resource distribution and driving
successful project delivery; streamlined processes, reducing
project costs by 10% and enhancing overall project
efficiency .
 Develop comprehensive project plans, including scope,
objectives, deliverables, timelines, resources.
 Lead project kickoff meetings, define project governance,
and establish communication protocols.
 Developed and executed strategic operational plans and
budgets for all projects.
 Controlled project budgets, including cost tracking and
financial reporting with help of finance.
 Collaborated with cross-functional teams and stakeholders
to achieve project goals.
 Led a team responsible for delivering managed services to
clients, ensuring high service quality and client satisfaction.
 Developed and executed strategic plans to optimize
managed services operations.
 Managed Service Level Agreements (SLAs) for three major
customers.
 Controlled costs to keep business operations within budget
and increase profits.
 Monitored service delivery, proactively addressing
disruptions and minimizing downtime to enhance overall
service reliability.

Mar 2012 – May 2014 Business Development Manager, Levtech Consulting (Microsoft
Gold Partner), UAE

 Successfully sold the Microsoft Dynamics ERP & HRMS

concept to top management through effective
correspondence and presentations, leading to a 10%
increase in sales.
 Proactively identified and pursued lucrative business
opportunities of Microsoft Dynamics ERP solution, resulting in
a 15% increase in company revenue and significant
improvement in bottom-line profit.
 Implemented successful marketing initiatives and executed
strategic plans, contributing to a 20% growth in new
business.
 Conducted comprehensive presentations of ERP software,
followed by gap analysis.
 Successfully finalized commercial and project
implementation details, ensuring seamless execution of ERP
solutions.
Apr 2010 – Dec 2011 Key Account Manager, Pakistan Telecommunication Private
Limited (PTCL)

 Managed Sales & Pre-Sales activities for Unified

Communication, Tele-Presence, Data Center, and Call
Center hosted services.
 Successfully negotiated and maintained cost-effective
contract pricing, leading to the delivery of three projects
valued at 90 million annual recurring.
 Effectively quoted prices, credit terms, and other bid
specifications to meet client requirements.
 Proactively identified and pursued opportunities for
upselling, cross-selling, and expanding services to enhance
overall revenue.
Feb 2008 – Apr 2010 Account Manager, ArwenTech Private Limited (CISCO Gold
Partner)

 Spearheaded sales forecasting, goal setting, and

performance reporting for all accounts, achieving a
consistent track record of meeting and exceeding targets.
 Maintained a centralized database containing key
contacts, risk ratings, financial impact, and key issues,
 ensuring comprehensive account management.
 Successfully managed relationships with 20 key client
accounts, resulting in high levels of client satisfaction and
the establishment of long-term partnerships.
 Negotiated prices, terms of sale, and service agreements,
contributing to mutually beneficial and sustainable business
relationships.
Mar 2005 – Feb 2008 Key Account Manager, Multinet Pakistan Private Limited

 Acquired 30 high-value accounts through consultative

selling, providing effective customer solutions, and
promoting compelling business opportunities.
 Developed and managed a diverse and consistent sales
portfolio, fostering long-term client relationships.
 Established and maintained strong client relationships,
playing a pivotal role in driving business growth.
 Created accurate sales forecasts to strategically target
daily, monthly, and yearly objectives, ensuring consistent
achievement of sales targets.
Education

2018 Diploma: Supply Chain Management

Pakistan Institute of Management - Lahore
2007 MBA: Marketing
Institute of Management Sciences - Lahore
2003 Bachelor of Computer Science: Computer Science and Programming
Institute of Management Sciences - Lahore
Certifications

2023 Google Project Management

2023 Google Data Analytics
2023 Google Business Intelligence
2022 Leadership Expedition
2014 Cisco Express Foundation for Account Managers
2014 Cisco Sales Expert Cisco