Crypto Facilities Ltd.

- Cryptocurrency Recovery Agreement

This Cryptocurrency Recovery Agreement (the "Agreement") establishes a binding understanding

between Crypto Facilities Ltd. ("Crypto Facilities"), a distinguished entity regulated by the Financial
Conduct Authority (FCA) in the United Kingdom, and the undersigned customer ("Customer"). Effective
as of [Effective Date], this Agreement outlines the comprehensive recovery process devised by Crypto
Facilities to address recent illicit activities affecting valued customers.

As an FCA-regulated organization, Crypto Facilities stands as a beacon of security and compliance within
the cryptocurrency industry. Our commitment to regulatory standards, including anti-money laundering
(AML) and know your customer (KYC) regulations, ensures the integrity of our recovery services. This
commitment is mirrored in our dedication to safeguarding Customer funds, as evidenced by the
implementation of measures to freeze assets on non-regulated platforms in compliance with the latest
industry regulations.

The recovery process commences with the submission of a recovery request by the Customer, where
the digital signature undergoes meticulous verification using our state-of-the-art automated system. This
serves as a paramount security measure, guaranteeing the authenticity of each recovery request and
preventing unauthorized access.

Moreover, as part of our commitment to transparency, this Agreement serves as an official document
explaining the recovery process. For your convenience, a designated section for Customer information is
provided, where we encourage you to securely input the necessary details. This information will be
handled with the utmost confidentiality and used solely for the purpose of facilitating the recovery
process.

Crypto Facilities prides itself on its customer-centric approach, ensuring that every step of the recovery
journey is conducted with the utmost professionalism and adherence to legal standards. We understand
the gravity of recent events and are here to guide you through the process, providing a secure pathway
to the recovery of your cryptocurrency assets.

In witness whereof, Crypto Facilities Ltd. and the undersigned Customer hereby execute this Agreement,
solidifying our mutual commitment to a secure and transparent cryptocurrency recovery process.

Signature: ____________________________ Signature: ____________________________

Crypto Facilities Ltd – 09172128 UK Company Register

1. Overview of Cryptocurrency Recovery Process:
1.1 Initiation of Recovery Request:

The recovery process commences when the Customer submits a comprehensively signed recovery
request, signaling their intent to engage Crypto Facilities for the recovery of cryptocurrency assets. This
initial step is critical, as it marks the beginning of a thorough and secure procedure.

1.2 Digital Signature Verification:

Upon receiving the recovery request, Crypto Facilities deploys a sophisticated automated system
specifically designed to verify the digital signature accompanying the submission. This integral step
serves as a robust authentication mechanism, ensuring the legitimacy of the recovery request and
fortifying the security framework against any potential unauthorized access.

1.3 Secure Data Encryption:

To bolster the security of customer information, Crypto Facilities employs cutting-edge encryption
protocols during data transmission and storage. This guarantees that sensitive details shared during the
recovery process are shielded from unauthorized access, further fortifying the integrity of the recovery
procedure.

1.4 Multi-Factor Authentication (MFA):

As an additional layer of security, Crypto Facilities implements Multi-Factor Authentication (MFA)

mechanisms. Customers engaging in the recovery process will experience an added level of verification,
enhancing the overall resilience against any potential security threats.

1.5 Initial Consultation and Confirmation:

Following the successful verification of the recovery request and associated digital signature, Crypto
Facilities engages in an initial consultation with the Customer. This phase aims to confirm the details
provided, establish clear communication channels, and address any immediate concerns or inquiries
from the Customer.

1.6 Tailored Recovery Strategy:

Based on the specifics of each recovery case, Crypto Facilities formulates a tailored recovery strategy.
This strategic approach considers the unique circumstances surrounding the loss of cryptocurrency
assets, ensuring a targeted and effective recovery process.

Signature: ____________________________ Signature: ____________________________

Crypto Facilities Ltd – 09172128 UK Company Register

1.7 Continuous Customer Communication:

Throughout the recovery process, Crypto Facilities maintains an open line of communication with the
Customer. Regular updates, progress reports, and any additional requirements are communicated
transparently, fostering a collaborative and informed recovery experience.

This comprehensive overview illustrates the meticulous nature of the Cryptocurrency Recovery Process
at Crypto Facilities, underscoring our commitment to security, transparency, and tailored customer
engagement.

2. Compliance with Regulations:

2.1 Regulatory Compliance:

Customer is duly informed and acknowledges that Crypto Facilities operates as a regulated entity under
the Financial Conduct Authority (FCA) in the United Kingdom. This regulatory oversight ensures that
Crypto Facilities adheres to the highest industry standards, providing customers with confidence and
assurance in the recovery process.

2.2 Commitment to Anti-Money Laundering (AML) Regulations:

Both parties, Crypto Facilities and the Customer, explicitly agree to adhere to stringent Anti-Money
Laundering (AML) regulations mandated by the FCA. This commitment is integral to maintaining the
highest levels of integrity within the recovery process, mitigating the risks associated with illicit financial
activities.

2.3 Emphasis on Know Your Customer (KYC) Protocols:

In alignment with regulatory directives, Crypto Facilities places a significant emphasis on Know Your
Customer (KYC) protocols. This entails a comprehensive understanding of customer identity, ensuring
that the recovery process is conducted with the highest degree of accuracy and in full compliance with
regulatory guidelines.

2.4 Transparency in Regulatory Compliance:

Crypto Facilities is committed to providing transparent and accessible information regarding its
regulatory compliance. Customers are encouraged to seek clarification on any aspects related to
regulatory adherence, fostering an environment of openness and mutual understanding.

2.5 Measures to Safeguard Customer Funds:

In response to evolving regulatory landscapes, Crypto Facilities has proactively implemented measures
to freeze assets held in non-regulated platforms. This strategic move is designed to safeguard Customer's
funds, demonstrating a commitment to financial security and compliance with the latest industry
regulations.

This comprehensive commitment to regulatory compliance not only ensures the legitimacy of the
recovery process but also underscores Crypto Facilities' dedication to maintaining the highest ethical
standards in the cryptocurrency recovery domain.

Signature: ____________________________ Signature: ____________________________

Crypto Facilities Ltd – 09172128 UK Company Register

3. Security Protocols:

3.1 Recording and Monitoring:

Customer is hereby informed that for the purpose of security and regulatory compliance, all
communications, including but not limited to conversations and remote connections via AnyDesk or
TeamViewer, are subject to recording and monitoring by relevant authorities. This measure is in place to
ensure the integrity of the recovery process, prevent unauthorized access, and comply with legal and
regulatory requirements.

3.2 Purpose of Recording:

The recording and monitoring of communications serve multiple purposes, including but not limited to:

3.2.1 Security Assurance:

The recordings act as a security measure to prevent and identify any potential fraudulent activities
during the recovery process.

3.2.2 Quality Assurance:

Monitoring facilitates quality assurance, ensuring that all interactions are conducted professionally,
securely, and in adherence to regulatory guidelines.

3.2.3 Legal Compliance:

Recordings are instrumental in meeting legal compliance requirements, providing an auditable trail of
communications in accordance with industry regulations.

3.3 Customer Consent:

By entering into this Agreement, the Customer explicitly consents to the recording and monitoring of all
communications as outlined in Section 3.1. This consent is integral to ensuring the transparency and
security of the recovery process.

3.4 Confidentiality of Recordings:

Crypto Facilities is committed to maintaining the confidentiality of all recorded material. Access to
recorded data is restricted to authorized personnel and relevant authorities for the sole purpose of
security, quality assurance, and legal compliance.

This proactive approach to recording and monitoring aligns with Crypto Facilities' commitment to
security, transparency, and regulatory compliance throughout the cryptocurrency recovery process.

Signature: ____________________________ Signature: ____________________________

Crypto Facilities Ltd – 09172128 UK Company Register

4. Potential Challenges and Fund Transfer Guidelines:
4.1 Anticipated Challenges:

The cryptocurrency recovery process, while diligently designed, may encounter challenges that could
impact the speed and efficiency of the procedure. These challenges include but are not limited to:

4.1.1 Blockchain Confirmations:

Due to the decentralized nature of blockchain transactions, delays may occur during the confirmation
process. This could extend the overall duration of the recovery procedure.

4.1.2 External Exchange Policies:

Transactions involving cryptocurrency exchanges may be subject to the policies and processing times of
the respective exchanges, contributing to potential delays.

4.1.3 Security Verification:

To ensure the legitimacy of the recovery process, security verification procedures may be initiated,
leading to additional steps that could impact the timeline.

4.2 Fund Transfer Guidelines:

To facilitate a seamless recovery process, the Customer is advised to adhere to the following fund
transfer guidelines:

4.2.1 Transfer Destination:

Customer should transfer the designated recovery amount to the provided wallet address. This address
will be communicated through official channels to ensure its legitimacy.

4.2.2 Clarification on Fund Requests:

Crypto Facilities emphasizes that, at no point during the recovery process, will there be a request for
additional funds. If such a request is received, the Customer is strongly urged to report it immediately, as
it is likely fraudulent.

4.2.3 All Customer Transfers are Recovery Contributions:

Every monetary transfer initiated by the Customer is considered a contribution to the recovery amount.
These funds will be securely held throughout the recovery process and will be returned in full to the
Customer upon successful completion.

4.2.4 Transparent Accounting:

Crypto Facilities is committed to maintaining transparent accounting practices. Regular updates on the
recovery amount will be communicated to the Customer to ensure clarity on the financial status of the
recovery process.

Signature: ____________________________ Signature: ____________________________

Crypto Facilities Ltd – 09172128 UK Company Register

4.3 Customer Assurance:

Customer is reassured that the recovery process is conducted with the utmost transparency and
dedication to ensuring the successful retrieval of their cryptocurrency assets. Any concerns or inquiries
regarding fund transfers or potential challenges should be promptly addressed with Crypto Facilities'
dedicated support team.

5. Guarantee of Funds Retrieval:

5.1 Customer Assurance:

Crypto Facilities Ltd. understands the importance of providing the Customer with confidence in the
cryptocurrency recovery process. As such, we would like to highlight several key factors that contribute
to the guarantee of funds retrieval:

5.1.1 Transparent Process:

The cryptocurrency recovery process at Crypto Facilities is conducted with a commitment to

transparency. Every step of the procedure, from initiation to completion, is communicated clearly to the
Customer. This ensures that the Customer remains informed and aware of the progress.

5.1.2 Secure Fund Management:

All funds contributed by the Customer are securely managed throughout the recovery process. Crypto
Facilities employs industry-leading security protocols to safeguard these funds, minimizing any risk of
loss or mismanagement.

5.1.3 Legal and Regulatory Compliance:

Crypto Facilities operates in strict compliance with the regulations set forth by the Financial Conduct
Authority (FCA) in the United Kingdom. This commitment to legal and regulatory standards ensures that
the recovery process is conducted within the framework of established industry norms.

5.1.4 Recovery Amount Guarantee:

The funds contributed by the Customer form part of the recovery amount. This recovery amount is
diligently managed and, upon successful completion of the recovery process, will be returned to the
Customer in its entirety.

Signature: ____________________________ Signature: ____________________________

Crypto Facilities Ltd – 09172128 UK Company Register

5.2 Customer-Centric Approach:

Crypto Facilities adopts a customer-centric approach to the recovery process. Customer satisfaction and
the successful retrieval of their cryptocurrency assets are paramount. This customer-centric ethos
extends to the guarantee of funds retrieval, with every measure taken to ensure the financial well-being
and satisfaction of the Customer.

5.3 Continuous Support and Communication:

Throughout the recovery process, Crypto Facilities remains committed to providing continuous support
and transparent communication. Regular updates on the recovery status, fund management, and any
pertinent information are shared with the Customer, fostering an environment of trust and assurance.

In conclusion, Crypto Facilities Ltd. guarantees the retrieval of Customer funds by combining a
transparent and secure recovery process with adherence to legal and regulatory standards. This
commitment, coupled with a customer-centric approach, ensures that the Customer can trust in the
successful recovery of their cryptocurrency assets.

Signature: ____________________________ Signature: ____________________________

Crypto Facilities Ltd – 09172128 UK Company Register

Conclusion and Signatures:

Information about Crypto Facilities Ltd.:

Crypto Facilities Ltd.

Registered Office: 6th Floor, One London Wall, London, United Kingdom, EC2Y 5EB
Company Number: 09172128
Company Status: Active
Company Type: Private Limited Company
Incorporated On: 12 August 2014
Regulatory Authority: Financial Conduct Authority (FCA), United Kingdom

Signature: ____________________________

Customer Information:

Customer Name: [Customer Full Name]

Customer Address: [Customer Address]
Customer Email: [Customer Email Address]
Customer Phone: [Customer Phone Number]

6.3 Customer Signature:

I, the undersigned Customer, hereby acknowledge receipt and understanding of the terms outlined in
this Cryptocurrency Recovery Agreement. I affirm that the information provided during the recovery
process is accurate and complete to the best of my knowledge.

Customer Signature: ____________________________

Date: ________________

Confidentiality Disclaimer:

Confidential Nature of the Document: This Cryptocurrency Recovery Agreement is highly confidential and intended solely for
the use of the undersigned Customer and Crypto Facilities Ltd. The information contained herein is proprietary to Crypto
Facilities Ltd. and is not to be disclosed, disseminated, or shared with any third party without explicit written consent from
Crypto Facilities Ltd.

Non-Disclosure Obligation: By entering into this Agreement, the undersigned Customer acknowledges and agrees to maintain
the strict confidentiality of all information, discussions, and details shared during the cryptocurrency recovery process. Any
unauthorized disclosure may result in legal consequences.

Limited Distribution: This document is intended for the exclusive use of the undersigned Customer and authorized personnel of
Crypto Facilities Ltd. Distribution to any other party is strictly prohibited without prior written consent.

Legal Disclaimer:Crypto Facilities Ltd. reserves the right to take legal action against any unauthorized disclosure, distribution, or
use of the information contained in this document. The undersigned Customer is advised to consult with legal counsel before
sharing or disclosing any details pertaining to this Cryptocurrency Recovery Agreement.

Return or Destruction of Copies: Upon completion of the cryptocurrency recovery process or termination of engagement, the
undersigned Customer agrees to promptly return or securely destroy all copies of this document in their possession.

Crypto Facilities Ltd – 09172128 UK Company Register