Blanchard

Management
Essentials®
 Managers Need to Address

What am I supposed to be doing?

Am I doing it right?

Am I doing it wrong?

Did it matter, and what did we learn?

© 2023 Blanchard • All Rights Reserved.

2
 The Four Core Conversations

• At the beginning of the project or goal

• Clear and compelling
• Written down; reviewed frequently

• Immediate and incremental

• Specific about the behavior
• Reflection encouraged

• Immediate and incremental

• Honest and kind
• Goal focused, without blame or judgment

• At the end of projects or goals

• Results and accomplishments are celebrated
• Learning acknowledged

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3
 Key Content

Listen to Learn

Inquire for Insight

Tell Your Truth

Express Confidence

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4
 The Four Essential Skills

• Be present
Listen to Learn • Focus on what the other person is saying
• Respond so others feel heard and valued

Inquire for Insight • Ask open-ended questions

• Ask questions that move the person forward
• Avoid why

Tell Your Truth • Be brave, honest, and respectful

• Be open to other perspectives
• Avoid blame or judgment; focus on forward movement
Express Confidence
• Highlight relevant qualities or skills
• Cite previous successes
• Offer support as needed

© 2023 Blanchard • All Rights Reserved.

5
The Four Essential Skills

Listen to Inquire for Tell Express

Learn Insight Your Truth Confidence

Listen with the

intent of being
influenced

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6
 Communication Essentials

Listen to Learn
• Be present
• Focus on what the other person is saying
• Respond so others feel heard and valued,
and are better able to resolve challenges

© 2023 Blanchard • All Rights Reserved.

The Four Essential Skills

Listen to Inquire for Tell Express

Learn Insight Your Truth Confidence

Ask questions
that draw out
ideas
© 2023 Blanchard • All Rights Reserved.
8
 Communication Essentials

Inquire for Insight

• Ask open-ended questions
• Ask questions that move the person
forward
• Avoid why

© 2023 Blanchard • All Rights Reserved.

The Four Essential Skills

Listen to Inquire for

Tell Express
Learn Insight Your Truth Confidence

Share relevant
information

© 2023 Blanchard • All Rights Reserved.

10
 Communication Essentials

Tell Your Truth

• Be brave, honest, and respectful
• Be open to others' perspectives
• Avoid blame or judgment; focus
on moving forward

© 2023 Blanchard • All Rights Reserved.

The Four Essential Skills

Listen to Inquire for Tell

Express
Inquire for
Learn Insight Insight
Your TruthConfidence

Build self-
assurance and
enthusiasm

© 2023 Blanchard • All Rights Reserved.

12
 Communication Essentials

Express Confidence
• Highlight relevant qualities or skills
• Cite previous successes
• Offer support as needed

Catch people doing things right.

―Ken Blanchard
© 2023 Blanchard • All Rights Reserved.
The Coaching Process

Connect
• Greet the person
• Express interest in the person
• Show that you care

Focus
• Set the context
• Narrow down and discuss key areas
• Confirm priorities

Activate
• Gather ideas and consider options
• Draw out a plan of action
• Identify what is needed to move forward

Review
• Ask for a recap of actions
• Confirm timeline
• Reflect on learnings

© 2023 Blanchard • All Rights Reserved. 14

Thank you