CITIZEN’S CHARTER

Barangay SAN ROQUE,Mabuhay,

Zamboanga Sibugay
VISSION:

We envision for a progressive, peaceful, GOD centered

community living in a peaceful and orderly society with self-
reliant economy governed by an effective and dynamic
government that is responsive to the needs of the people.

MISSION:

To be able actively carry out the mandates and ensure

transparency, honesty and efficiency in the delivery of
services in the Barangay.
I. Frontline Services offered:
1.) ISSUANCE/SECURING OF BARANGAY CERTIFICATION (P 60+15=75.00), BARANGAY
CLEARANCES (P 60+15=75.00), & BUSINESS CLEARANCE : (According to Business)
Requirements:
 VALID ID
 CEDULA

2.) BARANGAY CERTIFICATIONS:

Steps in securing a Barangay Certification:
DURATION OF ACCOUNTABLE
FOLLOW THESE STEPS TRANSACTION PERSON

Step 1. Go to the Barangay hall,

ask the desk officer to fill up the 2 minutes Officer of the day
logbook and present your purok
certification.

Step 2. Pay Certification fee Php 2 minutes CHARLIE F. BANGO

50.00 pesos and ask for receipt Barangay Treasurer

Step 3. Submit the Purok

Certification together the 5 minutes SINMIE B. CENAS
requirements. Barangay Secretary
Total response time ( w/in the 9 minutes
day )

3.) BARANGAY CLEARANCE Steps in securing thus type of Barangay

Clearance:
FOLLOW THESE DURATION OF ACCOUNTABLE
STEPS TRANSACTION PERSON
Step 1. Go to the Barangay
hall, ask the desk officer to fill 3 minutes Officer of the day
up the logbook and present
your purok certification

Step 2. Pay Certification fee 2 minutes CHARLIE F. BANGO

Php 50.00 pesos and ask for Barangay Treasurer
receipt

Step 3. Submit the Purok

Certification together the 5 minutes SINMIE B. CENAS
requirements. Barangay Secretary

If simple, 15
Step 4. Get your Barangay minutes; complex SINMIE B. CENAS
Clearance (needs verification Barangay Secretary
2 days)
Total response time ( w/in the If simple, 25
day ) minutes; if
complex 2 days

4.) FOR TRYCICLE/PEDICAB CLEARANCE:

 Steps in Securing this type of Clearance
FOLLOW THESE STEPS DURATION OF ACCOUNTABLE
TRANSACTION PERSON
Step 1. Go to the Barangay
hall, ask the desk officer to fill 3 minutes Officer of the day
up the logbook and present
your purok certification
Step 2. Pay Certification fee 2 minutes CHARLIE F. BANGO
Php 50.00 pesos and ask for Barangay Treasurer
receipt
Step 3. Submit the Purok 5 minutes SINMIE B. CENAS
Certification together the Barangay Secretary
requirements.
Step 4. Get your Barangay If simple, 5 SINMIE B. CENAS
Clearance minutes; Barangay Secretary
Total response time ( w/in the 15 minutes
 day )

5.) COMMUNITY TAX CERTIFICATE

 Step in Securing CTC

FOLLOW THESE DURATION OF ACCOUNTABLE

STEPS TRANSACTION PERSON
Step 1. Go to the Barangay
hall, ask the desk officer for a 3 minutes Officer of the day
request slip and fill up the
same
Step 2. Completely fill up the 3 minutes CHARLIE F. BANGO
application slip Barangay Treasurer
Step 3. Pay the cost of CTC 2 minutes CHARLIE F. BANGO
Barangay Treasurer
Step 4. Get your CTC 2 minutes CHARLIE F. BANGO
Barangay Treasurer
Total response time ( w/in 10 minutes
the day )

6.) BARANGAY RECORDS, DATA AND SIMILAR DOCUMENTS:

 Step in Securing Barangay Data and Similar Documents

FOLLOW THESE STEPS DURATION OF ACCOUNTABLE

TRANSACTION PERSON
Step 1. Go to the Barangay 3 minutes Officer of the day
hall, ask the desk officer for a
request slip and fill up the
same
Step 2. Pay the cost of 2 minutes CHARLIE F. BANGO
reproduction documents Barangay Treasurer
requested (per Barangay
Ordinance)
Step 3. Get the copy of 5 minutes SINMIE B. CENAS
documents requested Barangay Secretary
Total response time ( w/in the 10 minutes
day )

1. Copy of blotter – (Php 2.00/page)

2. Copy of Barangay Financial Statement – (Php 5.00/page)
3. List of Barangay Residents – (Php 50.00)
 7.) BARANGAY FACILITIES AND PROPERTIES
STEPS

FOLLOW THESE DURATION OF ACCOUNTABLE

STEPS TRANSACTION PERSON
Step 1. Go to the Barangay
Hall, ask the desk officer for a 3 minutes Officer of the day
request slip and fill up the
same
Step 2. Pay the cost of rental 5 minutes CHARLIE F. BANGO
of facilities requested Barangay Treasurer
Total response time (w/in the 8 minutes
day)

8.) SOCIO ECONOMICS SERVICES:

STEPS:

FOLLOW THESE STEPS DURATION OF ACCOUNTABLE

TRANSACTION PERSON
Step 1. Go to the Barangay hall, 3 minutes Officer of the day
ask the desk officer for a
request slip and fill up the same

Step 2. Go to the livelihood and 15 minutes

cooperative Development Office Kagawad, Chairman of
and present the requirements livelihood committee
for assessment and verification

Step 3. Decision (Approved or 5 minutes Kagawad, Chairman of

Disappproved) Livelihood commitee

Total response time ( w/in the 23 minutes

day )
 9.) SENIOR CITIZEN/SOLO PARENT CERTIFICATION:
 STEPS

FOLLOW THESE DURATION OF ACCOUNTABLE

STEPS TRANSACTION PERSON
Step 1. Go to the Barangay 3 minutes Officer of the day
hall, ask the desk officer for a
request slip and fill up the
same
Step 2. Present the 5 minutes Officer of the day
requirements for assessment
Step 3. Printing Preparation 5 minutes SINMIE B. CENAS
of Certification Barangay Secretary
Step 4. Get Certification of Senior Citizen 15 SINMIE B. CENAS
residency (for senior citizen); minutes; solo Barangay Secretary
and Verification of the parent next day
Barangay that the former is a ALEX C. FIGUEROA
solo parent (for solo parent) Punong Barangay
Senior Citizen 28
Total response time ( w/in minutes; Solo
the day ) Parent 1 day

10.) HEALTH SERVICES

 STEPS

FOLLOW THESE DURATION OF ACCOUNTABLE

STEPS TRANSACTION PERSON
Step 1. Go to the Barangay 15 minutes Barangay Health
Health Center, ask for a Worker or AIDE
request slip
Step 2. For new patients, fill For new patient, Barangay Health
up information 15 minutes for old Worker or AIDE
sheet/patient’s profile, and patients, 10
get the health booklet every minutes
visit and present to the
attending health worker.
Have patient’s file updated.
Step 3. Get the desired 1 hour Barangay Health
immunization Worker or AIDE
Step 4. Get the schedule for 15 minutes Barangay Health
next visit Worker or AIDE
1 hour, 45 minutes
Total response time (w/in the 1 hour, 40 minutes
day )
  Maternal Care (Pre-natal & Post Natal)
STEPS

FOLLOW THESE DURATION OF ACCOUNTABLE

STEPS TRANSACTION PERSON
Step 1. Go to the Barangay 15 minutes Barangay Health
Health Center, ask for a Worker or AIDE
request slip
Step 2. For new patients, fill For new patient, Barangay Health
up information 15 minutes for old Worker or AIDE
sheet/patient’s profile, and patients, 10
get the health booklet every minutes
visit and present to the
attending health worker.
Have patient’s file updated.
Step 3. Get the desired 1 hour Barangay Health
immunization Worker or AIDE
Step 4. Get the schedule for 15 minutes Barangay Health
next visit Worker or AIDE
1 hour, 45 minutes
Total response time ( w/in 1 hour, 40 minutes
the day )

11.) ENVRONMENTAL SERVICES

SERVICE OFFERED:

FOLLOW THESE DURATION OF ACCOUNTABLE

STEPS TRANSACTION PERSON
Step 1. Go to the Barangay Within the day Barangay Utility
Health and inquired on the Worker
schedule of garbage in your
respective area.
Step 2. Bring Segregated Early in the Barangay Health
garbage in designated drop of morning Worker Aide
points or have it collected in
your respective homes at
designated time.
  ISSUANCE OF CLEARANCE AS A PRE-REQUISITE OF
CITY/MUNICIPALITY FOR THE ISSUANCE OF PERMIT TO CUT
TREES.
 STEPS:

FOLLOW THESE DURATION OF ACCOUNTABLE

STEPS TRANSACTION PERSON
Step 1. Go to the Barangay ALEX C. FIGUEROA
Hall and ask the Desk 2 minutes Punong Barangay
Officer/Barangay Staff
Step 2. Present the 2 minutes ALEX C. FIGUEROA
Requirements Punong Barangay
Step 3. Pay Barangay Fee and 2 minutes CHARLIE F. BANGO
get official receipt Barangay Treasurer
Step 4: Get your Barangay 2 minutes ALEX C. FIGUEROA
Clearance Punong Barangay
TOTAL Response time (w/in 8 minutes
the day)

12.) KATARUNGANG PAMBARANGAY

1.a Certificate to File action (CFA)
Clientele: Complainant/s & Respondent/s

FOLLOW THESE DURATION OF ACCOUNTABLE

STEPS
Step 1. Go to the Barangay
Hall/Lupon Office and fill up
the request slip
Step 2. Present that the proof
person requesting CFA is the
complainant or respondent.
Step 3. Get Certification
TOTAL Response time (w/in
the day)
TRANSACTION PERSON
5 minutes ALEX C. FIGUEROA
Punong Barangay
5 minutes
ALEX C. FIGUEROA
Punong Barangay
ALEX C. FIGUEROA
15 minutes Punong Barangay
25 minutes
 2. Service offered: Issuance to Certificate to File Action (CFA)
Clientele: Complainant/s and Respondent/s

FOLLOW THESE DURATION OF ACCOUNTABLE

STEPS
Step 1. Go to the Barangay
Hall/Lupon Office and fill up
the request slip
Step 2. Present that the proof
person requesting CFA is the
complainant or respondent.
TRANSACTION PERSON
ALEX C. FIGUEROA
5 minutes Punong Barangay
ALEX C. FIGUEROA
5 minutes Punong Barangay

1. CERTIFICATE TO BAR Action (BAR)

FOLLOW THESE DURATION OF ACCOUNTABLE

STEPS
Step 1. Go to the Barangay
Hall/Lupon Office and fill up
the request slip
Step 2. Present that the proof
person requesting CBA is the
respondent.
Step 3. Get Certification
TRANSACTION PERSON
5 minutes ALEX C. FIGUEROA
Punong Barangay
5 minutes ALEX C. FIGUEROA
Punong Barangay
ALEX C. FIGUEROA
15 minutes Punong Barangay

TOTAL Response time 25 minutes

2. Certificate to BAR Counter-Claim

Service Offered: Issuance of Certificate to Bar Counter-Claim
Clientele: Complainant

FOLLOW THESE DURATION OF ACCOUNTABLE

STEPS
Step 1. Go to the Barangay
Hall/Lupon Office and fill up
the request slip
Step 2. Present that the
person requesting CBC is the
complainant
Step 3. Get Certification
TOTAL Response time (w/in
the day
TRANSACTION PERSON
5 minutes ALEX C. FIGUEROA
Punong Barangay
5 minutes ALEX C. FIGUEROA
Punong Barangay
ALEX C. FIGUEROA
15 minutes Punong Barangay
25 minutes
 13.) BARANGAY PROTECTION ORDER
Procedures:

PROCEDURES RESPONSE ACCOUNTABLE

TIME PERSON
Step 1. Victim petitioner 2 minutes ALEX C. FIGUEROA
survivor reports incident to Punong Barangay
the Barangay
Step 2. Desk Officer refer to 2 minutes ALEX C. FIGUEROA
Punong Barangay or Kagawad. Punong Barangay
Puning Barangay interviews
victims, record, and advices to
her to file an application for
BPO
Step. Punong Barangay or
Kagawad conduct ex parte Punong Barangay or
proceedings for the issuance Kagawad
of BPO
Step 4. Punong Within the day Punong Barangay
Barangay/Kagawad issues BPO
by the Punong Barangay Attending Kagawad
In case BPO is issued by the
kagawad it should be attested
to by the Kagawad that the
Punong Barangay is
unavailable.
TOTAL response time Within the day

II. PROCEDURE IN FILING COMPLAINTS

FOLLOW THESE STEPS RESPONSE ACCOUNTABLE Contact
TIME PERSON number/Address
1. Prepare the Officer of the day
complaint letter
address to Punong
Barangay
2. Hearing/investigation Within 2 Officer of the day
days
3. Complainant/s get the
decisions in writing of the Within 1 day ALEX C. FIGUEROA
action taken by the
Punong Barangay or
explanation why the
request is denied or
delayed. The decision
maybe an apology or
explanation.
TOTAL Response time 3 days
 III. FEEDBACK MECHANISM
To know the satisfaction rating of the Barangay Service, Feedback
mechanism such as suggestion box or text messaging, e-mail or
hotlines shall be provided.
FOLLOW THESE STEPS ACTION REQUIRED PLEASE APPROACH
OR CALL CONTACT
NUMBER/ADDRESS
For suggestions, request and Answer telephone
feedback on service calls, e-mail take
experience and inquiries, call note of
or approach Desk Officer suggestions and Officer of the day
inform the Punong
Barangay for
consideration
daily before
closing.
Drop suggestion in the box Desk Officers
available for the purpose in checks on the
the Barangay suggestions record
an hour before
closing time and
submits the same
to the Punong
Barangay for
consideration.