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3/31/24, 12:26 AM Final Exam (page 1 of 4) | Home
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Question 1
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The following are the features of an objective except:
a. Need not be directly related to a goal

b. Clear, concise, and understandable
c. Stated in terms of results
d. Be measurable
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Question 2
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Listening to those who resist change will never give valuable ideas as they will always be suggesting why things may not work and how
those can be designed more effectively.
a. True
b. False
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Question 3
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Strategy formulation is essentially the aim of the organizing, leading, and controlling components of the POLC framework.
a. True
b. False
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Question 4
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Only when employees experience the problem firsthand will they be more motivated to solve the problem.
a. True
b. False
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Question 5
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Environmental changes do not automatically change how business is done.
a. True
b. False
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Question 6
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________________ is an example of a firm’s tangible resource:
a. Production equipment
b. Human knowledge
c. Organizational routines
d. Capacity for innovation
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Question 7
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Which is an example of a threat for an organization?
a. Experienced competitors
b. Smaller organization size
c. New technology
d. Strong management team
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Question 8
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Which step in the principles of management framework is concerned with ensuring that everyone in the organization clearly
understands the mission and vision statements?
a. Leading
b. Planning
c. Controlling
d. Organizing
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Question 9
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The following are processes to bind short-term activities to long-term objectives while using a Balanced Scorecard, except:
a. Strategy only as a top management tool

b. Financial budgets supporting strategic goals
c. Feedback and learning to adjust cause and effect relationships
d. Translating the vision into everyday realities
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Question 10
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Which is the most negative reaction to a proposed change attempt?
a. Active resistance
b. Passive resistance
c. Compliance resistance
d. Energetic resistance
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Question 11
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Name the contract where there is an unspoken and informal understanding that an employee will contribute certain things to the
organization and will receive certain things in return.
a. The psychological contract

b. The understanding contract
c. The organizational contract
d. The employee contract
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Question 12
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According to Drucker, a manager should be directed and controlled by their boss rather than the objectives of performance.
a. True
b. False
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Question 13
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Interpersonal conflicts are very common in matrix organizational structures.
a. True
b. False
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Question 14
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The mission statement needs to affect employee behavior on a day-to-day basis, for it to have any usefulness as a tool for
understanding the company’s culture.
a. True
b. False
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Question 15
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What do we call the organization’s efforts to make sure that organizational members are ready for and receptive to change?
a. Unfreeze
b. Initiation
c. Preparedness
d. Receptive mode
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Question 16
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Early views of management were heavily oriented toward efficiency, at the expense of attention to the manager as a leader.
a. True
b. False
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Question 17
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A strong organizational culture can also act as a liability for the organization.
a. True
b. False
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Question 18
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The following can be included in the personal mission and vision statements, except:
a. What career you would like to take

b. What you wish to accomplish
c. What you would like to contribute
d. What qualities you would like to develop
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Question 19
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_________ is an organization structure in which each unique product or service the company is producing will have its own department.
a. Divisional structure
b. Functional structure
c. Department structure
d. Organic structure
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Question 20
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_____________ is the process where organizations ensure that cultural changes become permanent, and the new habits, rules, and
procedures become the norm.
a. Refreeze
b. Initiation
c. Freeze
d. Sync
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Question 21
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Firms rely on bottom-up innovation processes to communicate a strategy, except for which of the following reasons?
a. Communicating upward means that the support of the people needed to implement the strategy is accomplished
b. Middle-level and division managers are empowered to take ownership and propose new strategies
c. Top management sees the merits and feasibility of the strategy already
d. Communicating upward means that someone has championed the vision internally
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Question 22
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What do we call a culture that emphasizes achievement, results, and action.
a. Outcome-oriented culture
b. Action-oriented culture
c. Aggressive-oriented culture
d. Innovation-oriented culture
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Question 23
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_____________________ is the form of thinking that relies on logical and structured ways of creating a new product or service.
a. Programmed thinking
b. Lateral thinking
c. Right-brained thinking
d. Perceptive thinking
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Question 24
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What do we call two or more businesses finding an area of collaboration and combining their efforts to create a partnership that is
beneficial for all parties?
a. Strategic alliance
b. Collaborative framework
c. Competency mapping
d. Partner association
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Question 25
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The simple act of including employees in the organizational change process can drastically increase the opposition to the new
methods.
a. True
b. False
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Question 26
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Name the organization type where only the value-generating and strategic functions are in-house, while the rest of the operations are
outsourced.
a. Modular organization
b. Strategic organization
c. Outsourcing organization
d. In-house organization
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Question 27
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Because of their higher loyalty to the company and strong work ethic, older employees are less likely to be absent from work.
a. True
b. False
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Question 28
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Communications is a part of which of the P-O-L-C framework?
a. Leading
b. Planning
c. Controlling
d. Organizing
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Question 29
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__________________ is the process through which new employees learn the attitudes, knowledge, skills, and behaviors required to
function effectively within an organization.
a. Organizational Socialization Process

b. Attitude Makeover Process
c. Employee Behavioral Process
d. Skill Development Process
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Question 30
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When an employee dislikes the changes quietly, feels stressed and unhappy, and might look for a new job without necessarily bringing
their concerns to the attention of the decision makers, what kind of resistance is the employee going through?
a. Passive resistance
b. Compliance resistance
c. Active resistance
d. Energetic resistance
Clear my choice
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Question 31
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Name the shared values and beliefs that are in direct opposition to the values of the broader organizational culture.
a. Counterculture
b. Subculture
c. Cross culture
d. Opposite culture
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Question 32
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For an organization, the __________ states its reason for being and how it aims to serve its key stakeholders.
a. Mission
b. Strategy
c. Vision
d. Policy
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Question 33
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Decisions made about the structure of an organization are generally referred to as operational planning decisions.
a. True
b. False
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Question 34
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Today, social networks can be considered to be starting points for corporate innovations.
a. True
b. False
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Question 35
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Which of the following should a manager engaging in job design and job enrichment consider?
a. Personality in relation to work behavior

b. Autonomy in relations to employee personality
c. Freedom relative to employee personality
d. Personality in relation to job design
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Question 36
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What does human resources management alignment mean?
a. To integrate the decisions about people with the decisions on the results of an organization
b. To integrate employees with goals, mission and vision
c. To integrate human resources with the culture of the organization
d. To integrate management and employee performance goals
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Question 37
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___________ have a strong influence over the behaviors and attitudes of others in an organization.
a. Opinion leaders
b. Attitude consultants
c. Behavior influencers
d. Motivational speakers
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Question 38
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In the acronym SMART, what does the ‘M’ stand for?
a. Measurable
b. Monetary
c. Monthly
d. Meaningful
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Question 39
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An organization where most of the high-level managers have their own floor may indicate a lower level of hierarchy.
a. True
b. False
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Question 40
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What is responsible and constructive involvement in the political processes of the organization, including expressing opinions and
keeping abreast of larger organizational issues known as?
a. Civic virtue
b. Self-development
c. Individual initiative
d. Sportsmanship
Clear my choice

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3/31/24, 12:26 AM Final Exam (page 1 of 4) | Home

Time left 1:07:07

The following are the features of an objective except:

a. Need not be directly related to a goal

Environmental changes do not automatically change how business is done.

________________ is an example of a firm’s tangible resource:

Which is an example of a threat for an organization?

a. Strategy only as a top management tool

Which is the most negative reaction to a proposed change attempt?

Time left 1:00:39

a. The psychological contract

Interpersonal conflicts are very common in matrix organizational structures.

a. What career you would like to take

Time left 0:54:39

What do we call a culture that emphasizes achievement, results, and action.

Communications is a part of which of the P-O-L-C framework?

a. Organizational Socialization Process

Time left 0:51:01

a. Personality in relation to work behavior

What does human resources management alignment mean?

In the acronym SMART, what does the ‘M’ stand for?

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