COMMUNICAN

IN EVERYDAY
LIFE
FOR All UG Courses
Edited by SURAJ Vaniya
MOST
IMPORTANT
QUESTIONS
WITH ANSWERS
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Playlist For communication in Everyday Life subject

Question 1. Explain in brief the 7 C’s of effective communication.

Explain in brief the 7 C’s of effective communication.

The 7 C’s of effective communication are a set of principles that can

help individuals or organizations to communicate clearly, concisely,
and effectively. They are:
Clarity: This refers to the message being clear and easy to understand.
The message should be concise and to the point.

Completeness: The message should be complete, including all the

necessary information. The receiver should not have to guess or
assume any information that is missing.

Conciseness: The message should be concise and brief. It should be as

short as possible while conveying the intended message clearly.

Concreteness: The message should be specific, tangible, and definite.

The use of specific words and examples can help to make the message
more concrete.

Courtesy: The message should be delivered in a polite and respectful

tone. It should be considerate of the receiver’s feelings, opinions, and
perspectives.

Correctness: The message should be accurate and free from errors. It

should be grammatically correct and use appropriate language.

Consistency: The message should be consistent with the organization’s

values, mission, and goals. It should be aligned with previous
communication and convey a consistent message.
By following these 7 C’s, individuals and organizations can ensure that
their communication is clear, concise, and effective.

Question 2. What is Grapevine communication? How can it be

misused?

Grapevine communication refers to the informal, unofficial, and often

gossip-based communication that occurs within an organization or
social group. It is called grapevine communication because it spreads
like the tendrils of a grapevine, moving from one person to another.

Grapevine communication can be both positive and negative for an

organization. On the positive side, grapevine communication can help
in building relationships, boosting morale, and sharing information that
might not be officially communicated. On the negative side, it can lead
to misunderstandings, rumors, and false information that can harm the
reputation of the organization.

Grapevine communication can be misused in several ways. Here are a

few examples:
Spreading false information: Grapevine communication can lead to the
spread of false information and rumors that can harm the
organization’s reputation.

Creating conflict: Grapevine communication can be used to create

conflict and tension between employees or groups within an
organization.

Breaching confidentiality: Grapevine communication can lead to the

breach of confidentiality when sensitive information is shared
informally.

Misusing power: Grapevine communication can be used by people in

positions of power to spread their own agendas or to influence others.

To minimize the negative impact of grapevine communication, it is

important for organizations to have clear and transparent
communication channels, encourage open dialogue, and promote a
culture of trust and respect. Additionally, employees should be
encouraged to verify information before spreading it, and the
organization should take prompt action to address false information or
rumors when they arise.

Question 3. Explain Kinesics, Haptics, Para-language and Sign

language.
Kinesics, Haptics, Para-language, and Sign language are all types of
nonverbal communication that people use to convey meaning and
emotions. Here is a brief explanation of each:

Kinesics: Kinesics is the study of body language and gestures. This

type of nonverbal communication includes facial expressions, posture,
eye contact, and hand gestures. Kinesics can convey a range of
emotions, such as happiness, sadness, anger, or fear, and can also
indicate attitudes, such as confidence, nervousness, or boredom.

Haptics: Haptics is the study of touch and its use in communication.

This type of nonverbal communication includes handshakes, hugs, pats
on the back, and other forms of physical contact. Haptics can convey
emotions such as warmth, support, and affection, but can also be used
to communicate power dynamics or dominance.

Para-language: Para-language refers to the nonverbal aspects of

speech, such as tone, pitch, volume, and pace. This type of nonverbal
communication can convey emotions, attitudes, and intentions. For
example, a soft tone of voice may convey sympathy or comfort, while
a harsh tone may indicate anger or frustration.

Sign language: Sign language is a visual language that uses hand

gestures, facial expressions, and body language to convey meaning.
Sign language is used by people who are deaf or hard of hearing to
communicate with others, but it can also be used by people who can
hear to communicate in noisy or crowded environments or to
communicate silently.

Each of these types of nonverbal communication can be used

intentionally or unintentionally, and they can convey meaning and
emotions that may not be expressed through words alone.
Understanding and using these forms of nonverbal communication can
help individuals to better express themselves and connect with others.

Question 4. Define Communication.Explain the importance of effective

communication.
Communication is the process of transmitting information, ideas,
thoughts, or feelings between individuals or groups. It involves the
exchange of messages through verbal, nonverbal, and written means,
and it can take place in various forms, such as face-to-face
conversations, phone calls, emails, text messages, and social media.

Effective communication is essential in both personal and professional

contexts for several reasons:

Builds relationships: Communication is the foundation of any

relationship, and effective communication can help to build and
maintain strong and healthy relationships.

Increases productivity: Effective communication can improve efficiency

and productivity by ensuring that everyone has a clear understanding
of their roles and responsibilities.

Enhances teamwork: Communication is crucial for effective teamwork,

as it allows team members to share ideas, collaborate, and work
towards a common goal.

Prevents misunderstandings: Effective communication can prevent

misunderstandings and misinterpretations, which can lead to conflicts,
mistakes, and missed opportunities.
Facilitates decision-making: Effective communication can help
individuals and groups make informed decisions by providing relevant
information and soliciting feedback.

Improves personal development: Effective communication can improve

self-awareness and personal development by encouraging individuals
to reflect on their thoughts, feelings, and behaviors.

In short, effective communication is essential for success in both

personal and professional contexts. By understanding the importance
of effective communication and developing strong communication
skills, individuals can enhance their relationships, increase their
productivity, and achieve their goals.

Question 5. Define Verbal and non-verbal communication.

Verbal communication is the use of words or spoken language to

convey a message from one person to another. It can occur in various
forms, such as face-to-face conversation, phone calls, video
conferences, or presentations. Verbal communication can be formal or
informal, and can involve different styles of language depending on the
context and the relationship between the communicators.

Nonverbal communication refers to the use of body language, facial

expressions, gestures, and other nonverbal cues to convey a message.
Nonverbal communication can be intentional or unintentional and can
add additional meaning or context to a verbal message. Nonverbal
communication can also be used to express emotions or attitudes that
may not be communicated through words alone. Examples of
nonverbal communication include posture, eye contact, hand gestures,
tone of voice, and facial expressions.

Question 6. Define Formal and informal Communication.

Formal communication refers to the exchange of information or

messages that follow established rules, procedures, or protocols. It is
usually used in professional or business settings, where the
communication is structured and often written, such as in a business
letter or a memorandum. Formal communication is usually hierarchical
and follows a clear chain of command, where information flows from
the top-down or bottom-up. Examples of formal communication
include business reports, official announcements, and company
policies.

Informal communication, on the other hand, refers to the exchange of

information or messages that occur spontaneously, without following
any established rules or protocols. It is usually used in social or
personal settings, where the communication is more relaxed and
casual, such as in a conversation with friends or family. Informal
communication can be verbal or nonverbal, and can involve different
styles of language or behavior depending on the context and the
relationship between the communicators. Examples of informal
communication include casual conversations, jokes, gossip, and
personal emails.

Question 7. Define Oral and written Communication.

Oral communication is the exchange of information or messages

through spoken words, either face-to-face or over a distance through
technology such as phone or video conferencing. Oral communication
is a dynamic and interactive process where feedback is immediate and
can involve the use of non-verbal cues such as tone of voice, facial
expressions, and body language. Examples of oral communication
include face-to-face conversations, meetings, presentations,
interviews, and telephone or video conferencing.
Written communication, on the other hand, is the exchange of
information or messages through written words such as letters,
emails, memos, reports, or messages through social media. It is
usually more formal than oral communication and allows the
communicator to express their thoughts and ideas in a more
structured way. Written communication is less dynamic than oral
communication, and feedback is usually delayed. Examples of written
communication include business correspondence, academic papers,
instruction manuals, and social media posts.

Question 8. What are the barriers of Communication.

There are several barriers to effective communication that can prevent

the intended message from being delivered or understood correctly.
Some common barriers to communication include:

Language barriers: Differences in language or terminology can make it

difficult for communicators to understand each other.

Physical barriers: Distance, environmental noise, or technological

issues can hinder communication.
Psychological barriers: Personal biases, emotional state, or cultural
differences can make it difficult to receive and interpret messages.

Perceptual barriers: Differences in perception, attention span, or

interpretation of nonverbal cues can lead to misunderstandings.

Organizational barriers: Organizational structure, policies, or

procedures can hinder communication flow.

Semantic barriers: Use of jargon, acronyms, or technical language can

prevent the message from being understood by the intended audience.

Personal barriers: Personal issues, such as anxiety or lack of

confidence, can hinder effective communication.

It is essential to identify and address these barriers to improve

communication effectiveness and achieve the desired outcomes.
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