STANDARD OPERATING PROCEDURE (SOP)

SOP NO.: AUTHOR: DATE: REVISION NO.: REVISION DATE: STATUS:

Front Office SOP (Cashier)

Process - Number and name Parent Process - The upper levels of the operating model

01- Front office staff Management Team

SOP Owner - The process owner or someone else Process Time - The total time to perform the process

Dhirender Sen Full day

Purpose - Briefly describe the purpose of the SOP Scope - The affected areas and the audience where the SOP may be relevant

Maintaining cash flows,Cart order management,Hygiene maintain in counter area of 18 by 9. Whole staff,order taking and management of orders,offers conveyer.

Definitions and Abbreviations - Key definitions that may not be understood Responsibilities - Identify the primary roles and describe their responsibilities
1 Happy Customers 1
2 Happy Face 2
3 No tobacco 3
4 Loud calm voice 4
5 Cart orders fulfillment 5
6 6
Process Steps - The steps required to perform the SOP in order (from start to finish) Process Map - A graphical representation of the process
1 Greetings to the guest once they arrive.
2 Asking for the order in hindi "Hanji sir ! Kya khaenge"
3 After order Convince to add a plate of anything which is suggested by the management.
4 Handover the bill with offer and ask for Mode of Payment.
5 Keep in mind the order and fulfill the demands on time.
6 Once order is complete send PR manager to take the review.(in mid and in last)
7
8 Cart order maintenance :
9 Place order at 1:00 PM to the Head of the base kitchen.
10 Take a follow up at 2:00 PM for update.
11 Tell Cart staff to Get ready with order at 3:00 PM.
12
13
14
15
16
17
18
Inputs - Inputs required before proceeding with the SOP such as forms, checklists, etc. Outputs - List the process outputs, deliverables, and reporting requirements
1 Checklist of Responsibilities and Duties. Happy Customers 1
2 Cart order checklist. Growth in sales 2
3 Incentives on growth in sales 3
4 4
5 5
Related SOPs and Docs - Referral documents, forms and regulatory references Distribution List - The areas where the SOP should be copied
1 1
2 2
3 3
4 4
5 5

Name Signature Date

Issued by Linkan
Revised by Vikram
Authorized by Vikram

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Neither this document nor the information contained may be reproduced or disclosed without a written consent from the QM

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 STANDARD OPERATING PROCEDURE (SOP)
SOP NO.: AUTHOR: DATE: REVISION NO.: REVISION DATE: STATUS:

< SOP Title >

Process Name Parent Process SOP Owner Process Time

Purpose Scope

Definitions and Abbreviations Responsibilities

1 1
2 2
3 3
Process Steps Process Map
1
2
3
4
5
6
7
8
9
Related SOPs and Documents Distribution List

Name Signature Date

Issued by
Revised by
Authorized by

Neither this document nor the information contained may be reproduced or disclosed without a written consent from the QM

www.citoolkit.com