Stakeholder Management

Example 1: (Stakeholder Management)

Situation:
While conducting a thorough review of our network infrastructure at K-Electric, I identified a critical issue
regarding duplicate 11kV feeder names within our system. This posed a significant safety hazard and
risked causing erroneous operations, potentially leading to service disruptions and safety incidents.
Recognizing the urgency of addressing this issue, I promptly informed my line manager, highlighting the
potential safety risks associated with duplicate feeder names. Recognizing the urgency of the matter, my
manager assigned me the task of resolving it. My objective was not only to rectify the duplicate feeder
names but also to ensure that the solution was comprehensive and involved all relevant stakeholders.
Task:
The primary task at hand was to engage with key stakeholders involved in network operations, including
the 11kV operations team, grid regional teams, and grid maintenance team, SCADA and Safety
department to raise awareness about the importance of resolving the duplicate feeder names issue. This
involved conveying the potential risks associated with the current state, emphasizing the need for
immediate action to ensure grid safety and reliability.
Action:
To address this challenge, I initiated a comprehensive stakeholder engagement strategy, beginning with a
series of targeted meetings with the relevant teams. I scheduled meetings with the 11kV operations
team, grid regional teams responsible for specific geographic areas, and the grid maintenance team
tasked with overseeing network infrastructure.
During these meetings, I provided a detailed overview of the identified issue, highlighting the potential
safety hazards and operational risks associated with duplicate feeder names. I emphasized the critical
importance of addressing this issue promptly to ensure grid safety and reliability, emphasizing that safety
is our top priority at K-Electric.
In addition to conveying the urgency of the situation, I collaborated with the teams to develop a proactive
plan of action for resolving the duplicate feeder names issue. This involved conducting a comprehensive
audit of feeder names across the network, identifying duplicate names, and implementing a systematic
approach to rename them to ensure uniqueness and clarity.
Throughout the process, I maintained open lines of communication with all stakeholders, providing
regular updates on progress and soliciting feedback and input to ensure alignment with operational
needs and requirements. I also facilitated training sessions to ensure team members were familiar with
the new feeder names and understood their importance in ensuring safe and reliable grid operations.
Result:
Through effective stakeholder management and collaboration, we successfully addressed the duplicate
feeder names issue within our network. By engaging with key stakeholders and raising awareness about
the importance of resolving this issue, we were able to garner support and cooperation from all teams
involved in the process.
The systematic approach to auditing and renaming feeders resulted in a significant improvement in
network clarity and reliability, reducing the risk of erroneous operations and enhancing overall grid safety.
Furthermore, the collaborative effort fostered a culture of proactive safety management within the
organization, reinforcing our commitment to ensuring the safety and reliability of our network
infrastructure.
Overall, the successful resolution of the duplicate feeder names issue demonstrated the power of
effective stakeholder management and collaboration in addressing critical safety and operational
challenges within our network.
Example 2: (Stakeholder Management)
Situation:
As part of our expansion efforts at K-Electric, we identified the need to construct a new grid in a specific
area to meet growing electricity demands and enhance service reliability. However, our plans faced
resistance and hindrance from local residents and community leaders who expressed concerns about
potential disruptions and environmental impacts associated with the construction.
Task:
The primary task was to effectively engage with the local community and address their concerns while
highlighting the benefits of the new grid construction project. This involved coordinating meetings and
discussions with area residents, community leaders, and other stakeholders to build consensus and
garner support for the project.
Action:
To address this challenge, I initiated a comprehensive stakeholder engagement strategy aimed at
fostering dialogue and collaboration with the local community. Working closely with internal
stakeholders such as project managers, communications teams, and legal advisors, I developed a
tailored approach to address community concerns and communicate the benefits of the new grid
construction project.
We organized community meetings and information sessions to provide residents with detailed
information about the project, including its objectives, scope, and potential benefits. During these
meetings, we listened attentively to community concerns and feedback, addressing each issue with
transparency and empathy.
Moreover, we leveraged multimedia channels, including pamphlets, posters, and digital
communications, to disseminate information about the project to a wider audience and encourage
community participation. We also facilitated site visits and conducted impact assessments to address
specific concerns related to noise, traffic, and environmental impact, demonstrating our commitment to
responsible construction practices.
Throughout the engagement process, we actively sought input and collaboration from community
leaders and local authorities, recognizing their role as key stakeholders in the project. By fostering open
communication and collaborative decision-making, we were able to build trust and consensus among all
stakeholders and gain their support for the project.
Result:
Through effective stakeholder engagement and collaboration, we successfully addressed community
concerns and garnered support for the new grid construction project. The constructive dialogue and
transparent communication channels established during the engagement process enabled us to build
trust and credibility with the local community, fostering a sense of ownership and partnership in the
project.
As a result, we were able to proceed with the construction of the new grid in the area, meeting our
objectives while minimizing disruptions and maximizing community benefits. The successful outcome of
this project underscored the importance of effective stakeholder management in overcoming challenges
and driving positive outcomes for all parties involved.

Stakeholder Management + Customer Focus:

Situation:
While working as a shift engineer in the distribution department, I encountered a challenging situation
where a group of people gathered in front of our IBC center due to a light outage. The situation escalated
as they became vocal and resorted to disruptive actions, including starting a fire.
Task:
As the shift engineer responsible for managing such incidents, my task was to address the issue
promptly and effectively to restore service while ensuring the safety of both the public and our team. I
needed to engage with the stakeholders involved, understand their concerns, and take decisive action to
resolve the situation.

Action:
Recognizing the urgency of the situation and the impact it had on our customers, I immediately prioritized
customer focus in my response. I reached out to the main representatives of the group to initiate a
dialogue, actively listening to their grievances and empathizing with their concerns about the disruption
to their daily lives due to the light outage.
Drawing upon my leadership skills, I mobilized our corrective maintenance team to isolate the faulty
cable and initiate repairs. Simultaneously, I ensured coordination between the corrective maintenance
team and the underground department to expedite the resolution process, with a clear focus on
minimizing the inconvenience to our customers.
To maintain open lines of communication and transparency, I provided regular updates to the
stakeholders, keeping them informed about the progress of the repair work and the estimated time for
restoration of service. This proactive approach not only addressed the immediate issue but also
demonstrated our commitment to customer satisfaction and building trust with the affected community.

Result:
Through effective stakeholder engagement, decisive action, and collaboration between different
departments, we successfully resolved the issue of the light outage and restored service to the affected
area. By prioritizing customer focus in our response, we were able to alleviate tensions, prevent further
disruptions, and reinforce our commitment to delivering exceptional service to our customers.

Project Management
Example 1: (Project Management)
Situation:
In K-Electric, I was tasked with overseeing a major infrastructure upgrade project aimed at enhancing the
reliability and capacity of our transmission network. The project involved the installation of new
transmission lines and substations across multiple geographic locations.
Task: The primary task was to ensure the successful execution of the project within schedule, budget,
and quality standards while mitigating risks and addressing stakeholder concerns. This required effective
coordination with internal teams, external contractors, regulatory authorities, and local communities.
Action: To address this challenge, I developed a comprehensive project management plan outlining key
objectives, milestones, and deliverables. I conducted stakeholder analysis to identify key stakeholders
and their respective interests and concerns, and I tailored communication and engagement strategies
accordingly.
I initiated regular project meetings with internal teams and external stakeholders to provide updates,
discuss progress, and address emerging issues. I also implemented project management tools and
techniques to track progress, monitor risks, and ensure adherence to project timelines and budgetary
constraints.
Furthermore, I proactively engaged with regulatory authorities and local communities to address
permitting requirements, environmental concerns, and community impacts. I facilitated public
consultations, conducted impact assessments, and implemented mitigation measures to minimize
disruptions and build trust with stakeholders.
Result: Through effective project management and stakeholder engagement, we successfully completed
the infrastructure upgrade project on schedule and within budget. The project delivered tangible benefits,
including increased grid reliability, enhanced capacity, and improved service quality, contributing to
customer satisfaction and operational efficiency.
The collaborative approach to project management fostered strong relationships with stakeholders and
enhanced our reputation as a responsible corporate citizen. The successful outcome of this project
demonstrated my ability to manage complex projects, navigate stakeholder dynamics, and deliver results
in line with organizational objectives.

Example 2: (Project Management)

Situation:
In my previous role in distribution department, I was tasked with overseeing a critical infrastructure
project involving the replacement of overhead conductors with ABC (Aerial Bundled Cable) to enhance
infrastructure reliability and performance. The project aimed to leverage the benefits of ABC technology,
including improved safety, reliability, and efficiency, while minimizing environmental impact and
maintenance costs.
Task:
The primary task was to plan and execute the replacement project in a systematic and efficient manner,
ensuring minimal disruption to service and maximizing the benefits of ABC technology for the grid. This
involved coordinating with internal teams, external contractors, regulatory authorities, and local
communities to facilitate project delivery within schedule, budget, and quality parameters.

Action:
To address this challenge, I initiated a comprehensive project management approach, beginning with a
detailed project planning phase. I conducted a thorough assessment of the existing infrastructure to
identify suitable locations for ABC installation and developed a project plan outlining key milestones,
resource requirements, and risk mitigation strategies.
I collaborated closely with engineering, operations, and procurement teams to procure materials, secure
necessary permits, and mobilize resources for the project. Stakeholder engagement activities were
conducted to inform local communities, regulatory authorities, and other stakeholders about the
project's objectives, benefits, and potential impacts.
Furthermore, I leveraged project management tools and techniques to monitor project progress, track
expenditures, and address emerging issues in a timely manner. Regular project meetings and progress
updates were provided to stakeholders to ensure transparency and alignment with project goals. During
the implementation phase, I oversaw the installation of ABC conductors, conducted quality
inspections, and addressed any issues or concerns that arose. Training sessions were organized for field
personnel to ensure proper installation techniques and adherence to safety standards.

Result:
Through effective project management and stakeholder engagement, we successfully completed the
overhead conductor replacement project with ABC technology, delivering tangible benefits to the grid
and local communities. The deployment of ABC conductors resulted in improved grid reliability, reduced
outage durations, and enhanced safety for both personnel and the public.
Additionally, the use of ABC technology reduced maintenance costs and extended the lifespan of grid
infrastructure, resulting in long-term cost savings for K-Electric. The project's successful outcome
demonstrated our commitment to innovation, sustainability, and delivering value to our customers and
stakeholders. Overall, the replacement of overhead conductors with ABC bundle cable showcased the
power of effective project management in driving positive outcomes for the grid, enhancing reliability,
safety, and operational efficiency while minimizing environmental impact and maintenance costs.

Performance Excellence
Example 1:

Situation:
Prior to the establishment of the Grid System Operations department, the Network Control team
arranged shutdowns of Power Transformers, resulting in interruptions lasting 15 to 20 minutes. This
practice not only disrupted consumers but also led to inefficiencies in managing unserved energy.

Task: The primary task was to develop and implement a strategy to minimize interruptions, improve grid
reliability, and optimize performance excellence in power transformer operations. This required
collaboration with internal stakeholders, including maintenance teams, operations personnel, and
management, to identify solutions and implement proactive measures.

Action: To address this challenge, I initiated a comprehensive stakeholder engagement process aimed at
fostering collaboration and aligning efforts to enhance grid reliability. I facilitated meetings with key
stakeholders to analyze the root causes of interruptions during maintenance shutdowns and develop
effective solutions.
Based on stakeholder input, I developed a strategy focused on optimizing parallel operations during
maintenance shutdowns to minimize interruptions and improve efficiency. This involved defining clear
parameters for parallel operations, such as load sharing, voltage regulation, and protection coordination,
to ensure seamless transition and uninterrupted service delivery. Furthermore, I collaborated with the
maintenance team to streamline shutdown procedures, implement advanced scheduling techniques,
and leverage automation technologies to reduce downtime and enhance operational efficiency. Training
sessions were conducted to ensure all personnel were familiar with the new procedures and equipped
with the necessary skills to execute them effectively. Regular monitoring and performance tracking
mechanisms were established to evaluate the effectiveness of the strategy and identify areas for further
improvement. Feedback from stakeholders was solicited and incorporated into ongoing optimization
efforts to ensure continuous enhancement of performance excellence in power transformer operations.

Result: Through effective collaboration and proactive measures, interruptions during maintenance
shutdowns were minimized, improving grid reliability and customer satisfaction. The implementation of
parallel operations strategies resulted in uninterrupted service delivery during maintenance activities,
enhancing operational efficiency and reducing downtime. The streamlined shutdown procedures and
optimization efforts contributed to cost savings and financial sustainability for K-Electric. Additionally,
the collaborative approach fostered a culture of continuous improvement and innovation within the
organization, positioning us as a leader in grid reliability and operational excellence.